User Satisfaction Ratings
Data is scoped to the Help Desk category. All reviews were collected as of June 11, 2024 Gladly |  Kustomer | |
| Star Rating | Gladly 922 reviews | Kustomer 422 reviews |
Ratings
Ease of Setup
Gladly
Responses: 43
Kustomer
Responses: 88
Ease of Admin
Gladly
Responses: 44
Kustomer
Responses: 92
Ease of Use
Gladly
Responses: 208
Kustomer
Responses: 201
Has the product been a good partner in doing business?
Gladly
Responses: 44
Kustomer
Responses: 88
Quality of Support
Gladly
Responses: 202
Kustomer
Responses: 185
Meets Requirements
Gladly
Responses: 209
Kustomer
Responses: 196
Product Direction (% positive)
Gladly
Responses: 194
Kustomer
Responses: 194
Automation
Gladly
Responses: 76
Kustomer
Responses: 16
Interactive Voice Response (IVR)
Gladly
Responses: 7
Kustomer
Responses: 36
Products and Version Tracking
Gladly
Responses: 7
Kustomer
Responses: 40
Artificial Intelligence
Gladly
Responses: 73
Kustomer
Responses: 14
Activity Dashboard
Gladly
Responses: 77
Kustomer
Responses: 96
Searchable Articles
Gladly
Responses: 78
Kustomer
Responses: 37
Avg. ROI (months)
Gladly
Average 15 Months
Kustomer
Average 21 Months
Personalization
Gladly
Responses: 74
Kustomer
Responses: 14
Ideas/Feedback
Gladly
Responses: 6
Kustomer
Responses: 45
In-App Messaging
Gladly
Responses: 104
Kustomer
Responses: 75
Integrations
Gladly
Responses: 70
Kustomer
Responses: 17
Mobile Optimization
Gladly
Responses: 65
Kustomer
Responses: 12
Attachments/Screencasts
Gladly
Responses: 144
Kustomer
Responses: 130
Response Automation
Gladly
Responses: 146
Kustomer
Responses: 131
Phone
Gladly
Responses: 90
Kustomer
Responses: 13
Pop-up Chat
Gladly
Responses: 119
Kustomer
Responses: 85
Knowledge Base
Gladly
Responses: 7
Kustomer
Responses: 49
Likelihood to Recommend
Gladly
Responses: 287
Kustomer
Responses: 244
Customer Portal
Gladly
Responses: 154
Kustomer
Responses: 115
Knowledge Base
Gladly
Responses: 83
Kustomer
Responses: 38
Conversation Archiving
Gladly
Responses: 118
Kustomer
Responses: 85
Notifications
Gladly
Responses: 128
Kustomer
Responses: 101
Knowledge Base
Gladly
Responses: 122
Kustomer
Responses: 83
Social Integration
Gladly
Responses: 120
Kustomer
Responses: 114
Surveys
Gladly
Responses: 78
Kustomer
Responses: 14
Reporting
Gladly
Responses: 79
Kustomer
Responses: 94
Email to Case
Gladly
Responses: 158
Kustomer
Responses: 133
Call Scripting
Gladly
Responses: 6
Kustomer
Responses: 37
Chat/Live Support
Gladly
Responses: 152
Kustomer
Responses: 112
Team Inbox
Gladly
Responses: 117
Kustomer
Responses: 89
Customer Profiles
Gladly
Responses: 131
Kustomer
Responses: 100
Proactive Engagement
Gladly
Responses: 89
Kustomer
Responses: 26
Voice
Gladly
Responses: 148
Kustomer
Responses: 101
SLA Management
Gladly
Responses: 121
Kustomer
Responses: 110
Self-Serve Support
Gladly
Responses: 91
Kustomer
Responses: 27
Targeted Emails
Gladly
Responses: 104
Kustomer
Responses: 79
Ticket Collaboration
Gladly
Responses: 133
Kustomer
Responses: 130
Seamless Escalation
Gladly
Responses: 105
Kustomer
Responses: 88
Personalization
Gladly
Responses: 111
Kustomer
Responses: 93
Third-Party Integrations
Gladly
Responses: 74
Kustomer
Responses: 57
Live Chat
Gladly
Responses: 89
Kustomer
Responses: 15
Customization
Gladly
Responses: 85
Kustomer
Responses: 80
Omnichannel
Gladly
Responses: 103
Kustomer
Responses: 86
Social
Gladly
Responses: 73
Kustomer
Responses: 13
Contextual Engagement
Gladly
Responses: 102
Kustomer
Responses: 81
User, Role, and Access Management
Gladly
Responses: 75
Kustomer
Responses: 62
Avg. Go Live Time (months)
Gladly
Average 2 Months
Kustomer
Average 2 Months
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