User Satisfaction Ratings
Data is scoped to the Help Desk category. All reviews were collected as of February 29, 2024 Gladly |  Gorgias | |
| Star Rating | Gladly 883 reviews | Gorgias 505 reviews |
Ratings
Quality of Support
Gladly
Responses: 198
Gorgias
Responses: 241
Meets Requirements
Gladly
Responses: 204
Gorgias
Responses: 247
Has the product been a good partner in doing business?
Gladly
Responses: 43
Gorgias
Responses: 140
Avg. Go Live Time (months)
Gladly
Average 2 Months
Gorgias
Average 1 Months
Artificial Intelligence
Gladly
Responses: 71
Gorgias
Responses: 92
Mobile User Support
Gladly
Responses: 65
Gorgias
Responses: 63
Avg. ROI (months)
Gladly
Average 15 Months
Gorgias
Average 13 Months
Branding
Gladly
Responses: 67
Gorgias
Responses: 101
Reporting
Gladly
Responses: 81
Gorgias
Responses: 81
Mobile Optimization
Gladly
Responses: 64
Gorgias
Responses: 86
Automation
Gladly
Responses: 74
Gorgias
Responses: 113
Text
Gladly
Responses: 90
Gorgias
Responses: 52
Attachments/Screencasts
Gladly
Responses: 140
Gorgias
Responses: 152
In-App Messaging
Gladly
Responses: 102
Gorgias
Responses: 69
Personalization
Gladly
Responses: 72
Gorgias
Responses: 100
Knowledge Base
Gladly
Responses: 82
Gorgias
Responses: 103
Surveys
Gladly
Responses: 78
Gorgias
Responses: 62
Dashboards
Gladly
Responses: 75
Gorgias
Responses: 92
Phone
Gladly
Responses: 90
Gorgias
Responses: 48
Customer and Contacts Database
Gladly
Responses: 143
Gorgias
Responses: 153
Customer Profiles
Gladly
Responses: 129
Gorgias
Responses: 103
Pop-up Chat
Gladly
Responses: 117
Gorgias
Responses: 102
Social Integration
Gladly
Responses: 118
Gorgias
Responses: 143
SLA Management
Gladly
Responses: 118
Gorgias
Responses: 116
Integration
Gladly
Responses: 71
Gorgias
Responses: 96
Chat/Live Support
Gladly
Responses: 149
Gorgias
Responses: 135
Reporting
Gladly
Responses: 76
Gorgias
Responses: 87
Response Automation
Gladly
Responses: 143
Gorgias
Responses: 155
Help Desk
Gladly
Responses: 77
Gorgias
Responses: 86
Ticket Collaboration
Gladly
Responses: 130
Gorgias
Responses: 155
Visitor Activity
Gladly
Responses: 73
Gorgias
Responses: 59
Ticket creation user experience
Gladly
Responses: 135
Gorgias
Responses: 165
Community Forums
Gladly
Responses: 67
Gorgias
Responses: 74
Customer Portal
Gladly
Responses: 151
Gorgias
Responses: 131
Email
Gladly
Responses: 92
Gorgias
Responses: 106
Targeted Emails
Gladly
Responses: 101
Gorgias
Responses: 73
Voice
Gladly
Responses: 146
Gorgias
Responses: 78
Workflow
Gladly
Responses: 140
Gorgias
Responses: 165
Team Inbox
Gladly
Responses: 115
Gorgias
Responses: 89
Email to Case
Gladly
Responses: 154
Gorgias
Responses: 144
Ticket response user experience
Gladly
Responses: 131
Gorgias
Responses: 167
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