User Satisfaction Ratings

Data is scoped to the Consumer Video Feedback category. All reviews were collected as of November 09, 2025
Discuss
Discuss
(262)
4.7 out of 5
Discuss
UserTesting
UserTesting
(776)
4.5 out of 5
UserTesting
Star Rating
Discuss
Discuss
262 reviews
UserTesting
UserTesting
776 reviews
Ratings
Ease of Admin
Discuss
Discuss
90%
Responses: 41
UserTesting
UserTesting
86%
Responses: 101
Ease of Setup
Discuss
Discuss
89%
Responses: 66
UserTesting
UserTesting
86%
Responses: 129
Ease of Use
Discuss
Discuss
93%
Responses: 112
UserTesting
UserTesting
83%
Responses: 285
Has the product been a good partner in doing business?
Discuss
Discuss
95%
Responses: 41
UserTesting
UserTesting
89%
Responses: 99
Likelihood to Recommend
Discuss
Discuss
94%
Responses: 127
UserTesting
UserTesting
90%
Responses: 342
Avg. Go Live Time (months)
Discuss
Discuss
Average 1 Months
UserTesting
UserTesting
Average 2 Months
Product Direction (% positive)
Discuss
Discuss
97%
Responses: 105
UserTesting
UserTesting
83%
Responses: 263
Meets Requirements
Discuss
Discuss
92%
Responses: 109
UserTesting
UserTesting
86%
Responses: 269
Quality of Support
Discuss
Discuss
95%
Responses: 109
UserTesting
UserTesting
90%
Responses: 242
Avg. ROI (months)
Discuss
Discuss
Average 3 Months
UserTesting
UserTesting
Average 13 Months
Analytics
Discuss
Discuss
81%
Responses: 69
UserTesting
UserTesting
77%
Responses: 156
Computer Transcription
Discuss
Discuss
81%
Responses: 84
UserTesting
UserTesting
72%
Responses: 145
Human Transcription
Discuss
Discuss
81%
Responses: 68
UserTesting
UserTesting
76%
Responses: 77
Invitation
Discuss
Discuss
81%
Responses: 80
UserTesting
UserTesting
80%
Responses: 100
Media Library
Discuss
Discuss
80%
Responses: 76
UserTesting
UserTesting
76%
Responses: 132
Privacy
Discuss
Discuss
88%
Responses: 80
UserTesting
UserTesting
83%
Responses: 148
Sharing
Discuss
Discuss
84%
Responses: 80
UserTesting
UserTesting
82%
Responses: 159
Sorting
Discuss
Discuss
78%
Responses: 71
UserTesting
UserTesting
77%
Responses: 143
Survey Link
Discuss
Discuss
90%
Responses: 80
UserTesting
UserTesting
83%
Responses: 114
About G2

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Keeping our ratings unbiased is our top priority. We require the use of a LinkedIn account or verified business email address to validate a G2 user’s identity and employer. Additionally, all reviews are manually checked by our team. Only the opinion of real users and data from public sources factor into our ratings.

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