User Satisfaction Ratings

Data is scoped to the Consumer Video Feedback category. All reviews were collected as of August 02, 2026
Discuss
Discuss
(283)
4.7 out of 5
Discuss
UserTesting
UserTesting
(792)
4.4 out of 5
UserTesting
Star Rating
Discuss
Discuss
283 reviews
UserTesting
UserTesting
792 reviews
Reviews
Ease of Admin
Discuss
Discuss
90%
Responses: 43
UserTesting
UserTesting
86%
Responses: 103
Ease of Setup
Discuss
Discuss
89%
Responses: 69
UserTesting
UserTesting
86%
Responses: 135
Ease of Use
Discuss
Discuss
93%
Responses: 115
UserTesting
UserTesting
83%
Responses: 291
Has the product been a good partner in doing business?
Discuss
Discuss
95%
Responses: 43
UserTesting
UserTesting
89%
Responses: 101
Likelihood to Recommend
Discuss
Discuss
94%
Responses: 133
UserTesting
UserTesting
90%
Responses: 348
Avg. Go Live Time (months)
Discuss
Discuss
Average 1 Months
UserTesting
UserTesting
Average 2 Months
Product Direction (% positive)
Discuss
Discuss
97%
Responses: 108
UserTesting
UserTesting
83%
Responses: 269
Meets Requirements
Discuss
Discuss
92%
Responses: 112
UserTesting
UserTesting
86%
Responses: 275
Quality of Support
Discuss
Discuss
95%
Responses: 111
UserTesting
UserTesting
90%
Responses: 248
Avg. ROI (months)
Discuss
Discuss
Average 4 Months
UserTesting
UserTesting
Average 13 Months
Analytics
Discuss
Discuss
81%
Responses: 69
UserTesting
UserTesting
77%
Responses: 158
Computer Transcription
Discuss
Discuss
81%
Responses: 84
UserTesting
UserTesting
72%
Responses: 148
Human Transcription
Discuss
Discuss
81%
Responses: 68
UserTesting
UserTesting
76%
Responses: 77
Invitation
Discuss
Discuss
81%
Responses: 80
UserTesting
UserTesting
79%
Responses: 103
Media Library
Discuss
Discuss
80%
Responses: 76
UserTesting
UserTesting
76%
Responses: 133
Privacy
Discuss
Discuss
88%
Responses: 80
UserTesting
UserTesting
83%
Responses: 151
Sharing
Discuss
Discuss
84%
Responses: 80
UserTesting
UserTesting
82%
Responses: 162
Sorting
Discuss
Discuss
78%
Responses: 71
UserTesting
UserTesting
77%
Responses: 145
Survey Link
Discuss
Discuss
90%
Responses: 81
UserTesting
UserTesting
83%
Responses: 118
About G2

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Keeping our ratings unbiased is our top priority. We require the use of a LinkedIn account or verified business email address to validate a G2 user’s identity and employer. Additionally, all reviews are manually checked by our team. Only the opinion of real users and data from public sources factor into our ratings.

© 2026 G2, Inc. All rights reserved. No part of this publication may be reproduced or distributed in any form without G2’s prior written permission. While the information in this report has been obtained from sources believed to be reliable, G2 disclaims all warranties as to the accuracy, completeness, or adequacy of such information and shall have no liability for errors, omissions, or inadequacies in such information.