User Satisfaction Ratings

Data is scoped to the Remote Monitoring & Management (RMM) category. All reviews were collected as of July 08, 2024
Atera
Atera
(568)
4.6 out of 5
Atera
Syncro
Syncro
(138)
4.6 out of 5
Syncro
Star Rating
Atera
Atera
568 reviews
Syncro
Syncro
138 reviews
Ratings
Quality of Support
Atera
Atera
91%
Responses: 396
Syncro
Syncro
83%
Responses: 101
Ease of Use
Atera
Atera
93%
Responses: 422
Syncro
Syncro
89%
Responses: 103
Meets Requirements
Atera
Atera
90%
Responses: 414
Syncro
Syncro
87%
Responses: 102
Has the product been a good partner in doing business?
Atera
Atera
94%
Responses: 300
Syncro
Syncro
91%
Responses: 82
Ease of Setup
Atera
Atera
92%
Responses: 307
Syncro
Syncro
89%
Responses: 84
Ease of Admin
Atera
Atera
91%
Responses: 304
Syncro
Syncro
89%
Responses: 83
Video Conference Call
Atera
Atera
58%
Responses: 152
Syncro
Syncro
46%
Responses: 22
Mobility
Atera
Atera
79%
Responses: 61
Syncro
Syncro
70%
Responses: 29
Mobile Device Access
Atera
Atera
69%
Responses: 179
Syncro
Syncro
59%
Responses: 32
Screen Annotations
Atera
Atera
68%
Responses: 160
Syncro
Syncro
60%
Responses: 28
Reporting
Atera
Atera
81%
Responses: 211
Syncro
Syncro
74%
Responses: 48
Product Direction (% positive)
Atera
Atera
96%
Responses: 410
Syncro
Syncro
91%
Responses: 95
Multi-Monitor Support
Atera
Atera
81%
Responses: 220
Syncro
Syncro
74%
Responses: 47
VoIP
Atera
Atera
58%
Responses: 155
Syncro
Syncro
52%
Responses: 22
Remote Access
Atera
Atera
92%
Responses: 340
Syncro
Syncro
87%
Responses: 83
Remote Monitoring
Atera
Atera
91%
Responses: 344
Syncro
Syncro
87%
Responses: 84
Screen Sharing
Atera
Atera
88%
Responses: 216
Syncro
Syncro
84%
Responses: 47
Patch Management
Atera
Atera
85%
Responses: 341
Syncro
Syncro
82%
Responses: 85
Multi-Platform Support
Atera
Atera
82%
Responses: 188
Syncro
Syncro
79%
Responses: 41
Likelihood to Recommend
Atera
Atera
93%
Responses: 483
Syncro
Syncro
91%
Responses: 134
Cross-Platform
Atera
Atera
80%
Responses: 186
Syncro
Syncro
77%
Responses: 42
ITIL Policy Compliance
Atera
Atera
78%
Responses: 252
Syncro
Syncro
75%
Responses: 53
Application Deployment
Atera
Atera
82%
Responses: 317
Syncro
Syncro
81%
Responses: 81
Remote Printing
Atera
Atera
79%
Responses: 175
Syncro
Syncro
77%
Responses: 32
Remote Reboot
Atera
Atera
90%
Responses: 220
Syncro
Syncro
88%
Responses: 52
Device Management
Atera
Atera
89%
Responses: 343
Syncro
Syncro
88%
Responses: 84
Messaging
Atera
Atera
83%
Responses: 49
Syncro
Syncro
82%
Responses: 27
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