User Satisfaction Ratings

Based on reviews from Mid-Market companies. All reviews were collected as of July 08, 2024
Atera
Atera
(568)
4.6 out of 5
Atera
NinjaOne (formerly NinjaRMM)
NinjaOne (formerly NinjaRMM)
(1,196)
4.7 out of 5
NinjaOne (formerly NinjaRMM)
Star Rating
Atera
Atera
568 reviews
NinjaOne (formerly NinjaRMM)
NinjaOne (formerly NinjaRMM)
1,196 reviews
Ratings
AI Text Generation
Atera
Atera
80%
Responses: 32
NinjaOne (formerly NinjaRMM)
NinjaOne (formerly NinjaRMM)
67%
Responses: 57
Ticketing
Atera
Atera
83%
Responses: 111
NinjaOne (formerly NinjaRMM)
NinjaOne (formerly NinjaRMM)
72%
Responses: 207
Ticketing System
Atera
Atera
86%
Responses: 29
NinjaOne (formerly NinjaRMM)
NinjaOne (formerly NinjaRMM)
75%
Responses: 89
Help Desk
Atera
Atera
90%
Responses: 28
NinjaOne (formerly NinjaRMM)
NinjaOne (formerly NinjaRMM)
83%
Responses: 101
Messaging
Atera
Atera
90%
Responses: 7
NinjaOne (formerly NinjaRMM)
NinjaOne (formerly NinjaRMM)
85%
Responses: 14
Reports & Analytics
Atera
Atera
88%
Responses: 30
NinjaOne (formerly NinjaRMM)
NinjaOne (formerly NinjaRMM)
84%
Responses: 100
Incident Reports
Atera
Atera
82%
Responses: 83
NinjaOne (formerly NinjaRMM)
NinjaOne (formerly NinjaRMM)
78%
Responses: 287
AI Text Summarization
Atera
Atera
76%
Responses: 68
NinjaOne (formerly NinjaRMM)
NinjaOne (formerly NinjaRMM)
72%
Responses: 92
Remote Printing
Atera
Atera
80%
Responses: 82
NinjaOne (formerly NinjaRMM)
NinjaOne (formerly NinjaRMM)
76%
Responses: 142
Firewall
Atera
Atera
70%
Responses: 80
NinjaOne (formerly NinjaRMM)
NinjaOne (formerly NinjaRMM)
65%
Responses: 249
Incident Reports
Atera
Atera
85%
Responses: 28
NinjaOne (formerly NinjaRMM)
NinjaOne (formerly NinjaRMM)
80%
Responses: 97
Reporting
Atera
Atera
84%
Responses: 97
NinjaOne (formerly NinjaRMM)
NinjaOne (formerly NinjaRMM)
81%
Responses: 195
Web Control
Atera
Atera
79%
Responses: 83
NinjaOne (formerly NinjaRMM)
NinjaOne (formerly NinjaRMM)
75%
Responses: 267
Video Conference Call
Atera
Atera
61%
Responses: 76
NinjaOne (formerly NinjaRMM)
NinjaOne (formerly NinjaRMM)
58%
Responses: 61
Process Workflow
Atera
Atera
85%
Responses: 27
NinjaOne (formerly NinjaRMM)
NinjaOne (formerly NinjaRMM)
83%
Responses: 88
Cloud Asset Inventory
Atera
Atera
83%
Responses: 29
NinjaOne (formerly NinjaRMM)
NinjaOne (formerly NinjaRMM)
80%
Responses: 157
Workflow Management
Atera
Atera
80%
Responses: 107
NinjaOne (formerly NinjaRMM)
NinjaOne (formerly NinjaRMM)
78%
Responses: 194
VoIP
Atera
Atera
60%
Responses: 78
NinjaOne (formerly NinjaRMM)
NinjaOne (formerly NinjaRMM)
58%
Responses: 62
Central Dashboard
Atera
Atera
91%
Responses: 32
NinjaOne (formerly NinjaRMM)
NinjaOne (formerly NinjaRMM)
90%
Responses: 164
Performance Baseline
Atera
Atera
84%
Responses: 56
NinjaOne (formerly NinjaRMM)
NinjaOne (formerly NinjaRMM)
83%
Responses: 82
Mobile Asset Inventory
Atera
Atera
72%
Responses: 29
NinjaOne (formerly NinjaRMM)
NinjaOne (formerly NinjaRMM)
70%
Responses: 89
Hardware Asset Inventory
Atera
Atera
91%
Responses: 33
NinjaOne (formerly NinjaRMM)
NinjaOne (formerly NinjaRMM)
90%
Responses: 185
Avg. ROI (months)
Atera
Atera
Average 12 Months
NinjaOne (formerly NinjaRMM)
NinjaOne (formerly NinjaRMM)
Average 13 Months
Avg. Go Live Time (months)
Atera
Atera
Average 1 Months
NinjaOne (formerly NinjaRMM)
NinjaOne (formerly NinjaRMM)
Average 1 Months
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