User Satisfaction Ratings

Data is scoped to the Remote Monitoring & Management (RMM) category. All reviews were collected as of July 08, 2024
Atera
Atera
(568)
4.6 out of 5
Atera
Kaseya VSA
Kaseya VSA
(290)
4.0 out of 5
Kaseya VSA
Star Rating
Atera
Atera
568 reviews
Kaseya VSA
Kaseya VSA
290 reviews
Ratings
Ease of Setup
Atera
Atera
92%
Responses: 307
Kaseya VSA
Kaseya VSA
68%
Responses: 155
Has the product been a good partner in doing business?
Atera
Atera
94%
Responses: 300
Kaseya VSA
Kaseya VSA
74%
Responses: 150
Quality of Support
Atera
Atera
91%
Responses: 396
Kaseya VSA
Kaseya VSA
71%
Responses: 174
Ease of Use
Atera
Atera
93%
Responses: 422
Kaseya VSA
Kaseya VSA
75%
Responses: 191
Ease of Admin
Atera
Atera
91%
Responses: 304
Kaseya VSA
Kaseya VSA
76%
Responses: 156
Meets Requirements
Atera
Atera
90%
Responses: 414
Kaseya VSA
Kaseya VSA
84%
Responses: 184
Product Direction (% positive)
Atera
Atera
96%
Responses: 410
Kaseya VSA
Kaseya VSA
72%
Responses: 182
Ticketing
Atera
Atera
84%
Responses: 307
Kaseya VSA
Kaseya VSA
65%
Responses: 71
Surveys
Atera
Atera
72%
Responses: 49
Kaseya VSA
Kaseya VSA
59%
Responses: 32
VoIP
Atera
Atera
58%
Responses: 155
Kaseya VSA
Kaseya VSA
44%
Responses: 44
Remote Printing
Atera
Atera
79%
Responses: 175
Kaseya VSA
Kaseya VSA
63%
Responses: 47
Time Tracking
Atera
Atera
83%
Responses: 52
Kaseya VSA
Kaseya VSA
68%
Responses: 35
Dashboards
Atera
Atera
87%
Responses: 52
Kaseya VSA
Kaseya VSA
71%
Responses: 48
Video Conference Call
Atera
Atera
58%
Responses: 152
Kaseya VSA
Kaseya VSA
45%
Responses: 43
Mobile Device Access
Atera
Atera
69%
Responses: 179
Kaseya VSA
Kaseya VSA
53%
Responses: 46
Likelihood to Recommend
Atera
Atera
93%
Responses: 483
Kaseya VSA
Kaseya VSA
80%
Responses: 228
Text Chat
Atera
Atera
76%
Responses: 188
Kaseya VSA
Kaseya VSA
63%
Responses: 54
Screen Annotations
Atera
Atera
68%
Responses: 160
Kaseya VSA
Kaseya VSA
56%
Responses: 44
Mobile
Atera
Atera
72%
Responses: 56
Kaseya VSA
Kaseya VSA
57%
Responses: 35
Data Encryption
Atera
Atera
75%
Responses: 171
Kaseya VSA
Kaseya VSA
64%
Responses: 45
ITIL Policy Compliance
Atera
Atera
78%
Responses: 252
Kaseya VSA
Kaseya VSA
68%
Responses: 72
Service Management
Atera
Atera
87%
Responses: 317
Kaseya VSA
Kaseya VSA
76%
Responses: 79
Ticket Notifications
Atera
Atera
88%
Responses: 50
Kaseya VSA
Kaseya VSA
80%
Responses: 41
Compliance
Atera
Atera
78%
Responses: 179
Kaseya VSA
Kaseya VSA
69%
Responses: 50
Self Service
Atera
Atera
83%
Responses: 55
Kaseya VSA
Kaseya VSA
74%
Responses: 37
Cross-Platform
Atera
Atera
80%
Responses: 186
Kaseya VSA
Kaseya VSA
70%
Responses: 53
Device Management
Atera
Atera
89%
Responses: 343
Kaseya VSA
Kaseya VSA
80%
Responses: 94
Application Deployment
Atera
Atera
82%
Responses: 317
Kaseya VSA
Kaseya VSA
74%
Responses: 86
Asset Tracking
Atera
Atera
81%
Responses: 317
Kaseya VSA
Kaseya VSA
73%
Responses: 85
Workflow Management
Atera
Atera
80%
Responses: 293
Kaseya VSA
Kaseya VSA
73%
Responses: 75
Multi-Platform Support
Atera
Atera
82%
Responses: 188
Kaseya VSA
Kaseya VSA
74%
Responses: 54
Knowledge Base
Atera
Atera
82%
Responses: 53
Kaseya VSA
Kaseya VSA
73%
Responses: 40
Multi-Monitor Support
Atera
Atera
81%
Responses: 220
Kaseya VSA
Kaseya VSA
73%
Responses: 60
Patch Management
Atera
Atera
85%
Responses: 341
Kaseya VSA
Kaseya VSA
77%
Responses: 90
Asset Management
Atera
Atera
82%
Responses: 316
Kaseya VSA
Kaseya VSA
75%
Responses: 85
Remote Access
Atera
Atera
92%
Responses: 340
Kaseya VSA
Kaseya VSA
84%
Responses: 92
Automate Ticket Routing
Atera
Atera
85%
Responses: 52
Kaseya VSA
Kaseya VSA
79%
Responses: 39
Remote Monitoring
Atera
Atera
91%
Responses: 344
Kaseya VSA
Kaseya VSA
84%
Responses: 90
Ticket Prioritization
Atera
Atera
86%
Responses: 51
Kaseya VSA
Kaseya VSA
80%
Responses: 38
Reporting
Atera
Atera
81%
Responses: 211
Kaseya VSA
Kaseya VSA
74%
Responses: 57
File Sharing
Atera
Atera
82%
Responses: 212
Kaseya VSA
Kaseya VSA
77%
Responses: 59
Remote Reboot
Atera
Atera
90%
Responses: 220
Kaseya VSA
Kaseya VSA
84%
Responses: 61
Screen Sharing
Atera
Atera
88%
Responses: 216
Kaseya VSA
Kaseya VSA
84%
Responses: 63
Multi - Session Handling
Atera
Atera
83%
Responses: 208
Kaseya VSA
Kaseya VSA
79%
Responses: 55
Unattended Remote Access
Atera
Atera
90%
Responses: 217
Kaseya VSA
Kaseya VSA
85%
Responses: 65
Knowledge Base/Ticket Integration
Atera
Atera
80%
Responses: 51
Kaseya VSA
Kaseya VSA
77%
Responses: 35
Multi-Channel Access
Atera
Atera
80%
Responses: 50
Kaseya VSA
Kaseya VSA
78%
Responses: 32
Avg. ROI (months)
Atera
Atera
Average 10 Months
Kaseya VSA
Kaseya VSA
Average 16 Months
Avg. Go Live Time (months)
Atera
Atera
Average 1 Months
Kaseya VSA
Kaseya VSA
Average 2 Months
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