User Satisfaction Ratings

Data is scoped to the Remote Monitoring & Management (RMM) category. All reviews were collected as of July 08, 2024
Atera
Atera
(568)
4.6 out of 5
Atera
Datto RMM
Datto RMM
(535)
4.5 out of 5
Datto RMM
Star Rating
Atera
Atera
568 reviews
Datto RMM
Datto RMM
535 reviews
Ratings
Quality of Support
Atera
Atera
91%
Responses: 396
Datto RMM
Datto RMM
83%
Responses: 407
Ease of Setup
Atera
Atera
92%
Responses: 307
Datto RMM
Datto RMM
87%
Responses: 397
Ease of Use
Atera
Atera
93%
Responses: 422
Datto RMM
Datto RMM
88%
Responses: 466
Has the product been a good partner in doing business?
Atera
Atera
94%
Responses: 300
Datto RMM
Datto RMM
90%
Responses: 329
Ease of Admin
Atera
Atera
91%
Responses: 304
Datto RMM
Datto RMM
89%
Responses: 353
Meets Requirements
Atera
Atera
90%
Responses: 414
Datto RMM
Datto RMM
89%
Responses: 444
Mobile Device Access
Atera
Atera
69%
Responses: 179
Datto RMM
Datto RMM
58%
Responses: 307
Remote Printing
Atera
Atera
79%
Responses: 175
Datto RMM
Datto RMM
69%
Responses: 307
Unattended Remote Access
Atera
Atera
90%
Responses: 217
Datto RMM
Datto RMM
82%
Responses: 327
Multi-Platform Support
Atera
Atera
82%
Responses: 188
Datto RMM
Datto RMM
76%
Responses: 313
Ticketing
Atera
Atera
84%
Responses: 307
Datto RMM
Datto RMM
79%
Responses: 392
AI Text Summarization
Atera
Atera
78%
Responses: 124
Datto RMM
Datto RMM
72%
Responses: 211
Product Direction (% positive)
Atera
Atera
96%
Responses: 410
Datto RMM
Datto RMM
91%
Responses: 443
Security Validation
Atera
Atera
79%
Responses: 183
Datto RMM
Datto RMM
75%
Responses: 287
Remote Access
Atera
Atera
92%
Responses: 340
Datto RMM
Datto RMM
88%
Responses: 406
Incident Reports
Atera
Atera
80%
Responses: 184
Datto RMM
Datto RMM
77%
Responses: 294
Screen Annotations
Atera
Atera
68%
Responses: 160
Datto RMM
Datto RMM
65%
Responses: 300
Likelihood to Recommend
Atera
Atera
93%
Responses: 483
Datto RMM
Datto RMM
90%
Responses: 484
Cross-Platform
Atera
Atera
80%
Responses: 186
Datto RMM
Datto RMM
77%
Responses: 311
Application Control
Atera
Atera
81%
Responses: 181
Datto RMM
Datto RMM
78%
Responses: 298
Screen Sharing
Atera
Atera
88%
Responses: 216
Datto RMM
Datto RMM
86%
Responses: 330
File Sharing
Atera
Atera
82%
Responses: 212
Datto RMM
Datto RMM
81%
Responses: 333
Reporting
Atera
Atera
81%
Responses: 211
Datto RMM
Datto RMM
80%
Responses: 319
Firewall
Atera
Atera
69%
Responses: 169
Datto RMM
Datto RMM
68%
Responses: 286
Endpoint Intelligence
Atera
Atera
83%
Responses: 185
Datto RMM
Datto RMM
82%
Responses: 298
Service Management
Atera
Atera
87%
Responses: 317
Datto RMM
Datto RMM
86%
Responses: 397
Video Conference Call
Atera
Atera
58%
Responses: 152
Datto RMM
Datto RMM
57%
Responses: 300
Data Encryption
Atera
Atera
75%
Responses: 171
Datto RMM
Datto RMM
74%
Responses: 307
Avg. Go Live Time (months)
Atera
Atera
Average 1 Months
Datto RMM
Datto RMM
Average 2 Months
Avg. ROI (months)
Atera
Atera
Average 10 Months
Datto RMM
Datto RMM
Average 11 Months
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