User Satisfaction Ratings

Data is scoped to the Remote Monitoring & Management (RMM) category. All reviews were collected as of July 04, 2024
Atera
Atera
(567)
4.6 out of 5
Atera
ConnectWise Automate
ConnectWise Automate
(126)
4.1 out of 5
ConnectWise Automate
Star Rating
Atera
Atera
567 reviews
ConnectWise Automate
ConnectWise Automate
126 reviews
Ratings
Ease of Setup
Atera
Atera
92%
Responses: 306
ConnectWise Automate
ConnectWise Automate
62%
Responses: 62
Ease of Use
Atera
Atera
93%
Responses: 421
ConnectWise Automate
ConnectWise Automate
72%
Responses: 100
Ease of Admin
Atera
Atera
91%
Responses: 303
ConnectWise Automate
ConnectWise Automate
72%
Responses: 62
Quality of Support
Atera
Atera
91%
Responses: 395
ConnectWise Automate
ConnectWise Automate
74%
Responses: 94
Has the product been a good partner in doing business?
Atera
Atera
94%
Responses: 299
ConnectWise Automate
ConnectWise Automate
78%
Responses: 63
Meets Requirements
Atera
Atera
90%
Responses: 413
ConnectWise Automate
ConnectWise Automate
84%
Responses: 99
Product Direction (% positive)
Atera
Atera
96%
Responses: 409
ConnectWise Automate
ConnectWise Automate
72%
Responses: 98
Likelihood to Recommend
Atera
Atera
93%
Responses: 482
ConnectWise Automate
ConnectWise Automate
82%
Responses: 118
Ticketing
Atera
Atera
84%
Responses: 306
ConnectWise Automate
ConnectWise Automate
82%
Responses: 11
Service Management
Atera
Atera
87%
Responses: 316
ConnectWise Automate
ConnectWise Automate
85%
Responses: 16
Avg. ROI (months)
Atera
Atera
Average 10 Months
ConnectWise Automate
ConnectWise Automate
Average 19 Months
Avg. Go Live Time (months)
Atera
Atera
Average 1 Months
ConnectWise Automate
ConnectWise Automate
Average 2 Months
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