User Satisfaction Ratings
Data is scoped to the Contact Center Workforce category. All reviews were collected as of March 25, 2024 Assembled |  Calabrio ONE | |
| Star Rating | Assembled 101 reviews | Calabrio ONE 200 reviews |
Ratings
Ease of Setup
Assembled
Responses: 37
Calabrio ONE
Responses: 71
Has the product been a good partner in doing business?
Assembled
Responses: 37
Calabrio ONE
Responses: 75
Ease of Admin
Assembled
Responses: 37
Calabrio ONE
Responses: 73
Quality of Support
Assembled
Responses: 44
Calabrio ONE
Responses: 117
Ease of Use
Assembled
Responses: 45
Calabrio ONE
Responses: 125
Meets Requirements
Assembled
Responses: 45
Calabrio ONE
Responses: 122
Product Direction (% positive)
Assembled
Responses: 42
Calabrio ONE
Responses: 119
Likelihood to Recommend
Assembled
Responses: 62
Calabrio ONE
Responses: 161
Dashboards
Assembled
Responses: 21
Calabrio ONE
Responses: 53
Intraday Management
Assembled
Responses: 21
Calabrio ONE
Responses: 50
Workforce Analytics
Assembled
Responses: 18
Calabrio ONE
Responses: 12
Time & Attendance Tracking
Assembled
Responses: 17
Calabrio ONE
Responses: 13
Agent Self-Service
Assembled
Responses: 18
Calabrio ONE
Responses: 45
Shift Scheduling
Assembled
Responses: 18
Calabrio ONE
Responses: 13
Avg. Go Live Time (months)
Assembled
Average 1 Months
Calabrio ONE
Average 4 Months
Avg. ROI (months)
Assembled
Average 14 Months
Calabrio ONE
Average 22 Months
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