User Satisfaction Ratings

Data is scoped to the Contact Center category. All reviews were collected as of August 17, 2023
Aircall
Aircall
(901)
4.3 out of 5
Aircall
Talkdesk
Talkdesk
(2,136)
4.4 out of 5
Talkdesk
Star Rating
Aircall
Aircall
901 reviews
Talkdesk
Talkdesk
2,136 reviews
Ratings
Ease of Setup
Aircall
Aircall
89%
Responses: 182
Talkdesk
Talkdesk
87%
Responses: 569
Ease of Use
Aircall
Aircall
92%
Responses: 487
Talkdesk
Talkdesk
91%
Responses: 1187
Mobile Access
Aircall
Aircall
93%
Responses: 41
Talkdesk
Talkdesk
82%
Responses: 64
Automatic Call Distribution
Aircall
Aircall
98%
Responses: 39
Talkdesk
Talkdesk
89%
Responses: 77
Performance Evaluation
Aircall
Aircall
97%
Responses: 41
Talkdesk
Talkdesk
88%
Responses: 75
Call Back
Aircall
Aircall
98%
Responses: 47
Talkdesk
Talkdesk
90%
Responses: 83
Call Monitoring
Aircall
Aircall
98%
Responses: 40
Talkdesk
Talkdesk
90%
Responses: 82
Reporting & Dashboards
Aircall
Aircall
97%
Responses: 47
Talkdesk
Talkdesk
89%
Responses: 87
Omnichannel
Aircall
Aircall
92%
Responses: 38
Talkdesk
Talkdesk
84%
Responses: 57
Queue Management
Aircall
Aircall
97%
Responses: 43
Talkdesk
Talkdesk
89%
Responses: 80
Call Routing
Aircall
Aircall
95%
Responses: 45
Talkdesk
Talkdesk
89%
Responses: 80
Call Recording
Aircall
Aircall
97%
Responses: 44
Talkdesk
Talkdesk
93%
Responses: 84
Web Chat
Aircall
Aircall
90%
Responses: 72
Talkdesk
Talkdesk
87%
Responses: 306
IVR
Aircall
Aircall
96%
Responses: 41
Talkdesk
Talkdesk
93%
Responses: 76
Mobile SMS
Aircall
Aircall
88%
Responses: 76
Talkdesk
Talkdesk
87%
Responses: 298
Social
Aircall
Aircall
91%
Responses: 79
Talkdesk
Talkdesk
90%
Responses: 319
Session Recording
Aircall
Aircall
92%
Responses: 232
Talkdesk
Talkdesk
91%
Responses: 496
Auto Dialer
Aircall
Aircall
91%
Responses: 189
Talkdesk
Talkdesk
91%
Responses: 373
Voice
Aircall
Aircall
92%
Responses: 271
Talkdesk
Talkdesk
92%
Responses: 589
Avg. ROI (months)
Aircall
Aircall
Average 14 Months
Talkdesk
Talkdesk
Average 18 Months
Avg. Go Live Time (months)
Aircall
Aircall
Average 1 Months
Talkdesk
Talkdesk
Average 2 Months
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