User Satisfaction Ratings
Data is scoped to the Call Center Infrastructure (CCI) category. All reviews were collected as of October 12, 2023 Aircall |  8x8 Contact Center | |
| Star Rating | Aircall 923 reviews | 8x8 Contact Center 179 reviews |
Ratings
Ease of Setup
Aircall
Responses: 122
8x8 Contact Center
Responses: 50
Ease of Use
Aircall
Responses: 280
8x8 Contact Center
Responses: 103
Ease of Admin
Aircall
Responses: 122
8x8 Contact Center
Responses: 52
Quality of Support
Aircall
Responses: 266
8x8 Contact Center
Responses: 98
Meets Requirements
Aircall
Responses: 277
8x8 Contact Center
Responses: 101
Social
Aircall
Responses: 34
8x8 Contact Center
Responses: 17
Call Back
Aircall
Responses: 85
8x8 Contact Center
Responses: 7
Web Chat
Aircall
Responses: 31
8x8 Contact Center
Responses: 19
Email
Aircall
Responses: 61
8x8 Contact Center
Responses: 17
Call Routing
Aircall
Responses: 77
8x8 Contact Center
Responses: 8
Agent Scheduling and Assignment
Aircall
Responses: 73
8x8 Contact Center
Responses: 20
Dialing Tools
Aircall
Responses: 33
8x8 Contact Center
Responses: 9
Session Summary Notes
Aircall
Responses: 105
8x8 Contact Center
Responses: 26
Auto Dialer
Aircall
Responses: 62
8x8 Contact Center
Responses: 17
Call Monitoring
Aircall
Responses: 73
8x8 Contact Center
Responses: 7
Mobile Access
Aircall
Responses: 70
8x8 Contact Center
Responses: 8
IVR
Aircall
Responses: 70
8x8 Contact Center
Responses: 8
IVR
Aircall
Responses: 78
8x8 Contact Center
Responses: 25
Inbound Screen Pop
Aircall
Responses: 82
8x8 Contact Center
Responses: 25
Voice
Aircall
Responses: 103
8x8 Contact Center
Responses: 30
Speech Analytics
Aircall
Responses: 63
8x8 Contact Center
Responses: 21
Mobile SMS
Aircall
Responses: 35
8x8 Contact Center
Responses: 18
Automatic Call Distribution
Aircall
Responses: 70
8x8 Contact Center
Responses: 6
Concurrent Calling
Aircall
Responses: 94
8x8 Contact Center
Responses: 30
Product Direction (% positive)
Aircall
Responses: 263
8x8 Contact Center
Responses: 100
Session Recording
Aircall
Responses: 84
8x8 Contact Center
Responses: 23
Queue Management
Aircall
Responses: 72
8x8 Contact Center
Responses: 6
Reporting & Dashboards
Aircall
Responses: 127
8x8 Contact Center
Responses: 34
Likelihood to Recommend
Aircall
Responses: 346
8x8 Contact Center
Responses: 114
Persistent Data
Aircall
Responses: 69
8x8 Contact Center
Responses: 23
Session Routing
Aircall
Responses: 111
8x8 Contact Center
Responses: 34
Interactive Voice Response (IVR)
Aircall
Responses: 27
8x8 Contact Center
Responses: 10
Avg. ROI (months)
Aircall
Average 15 Months
8x8 Contact Center
Average 24 Months
Avg. Go Live Time (months)
Aircall
Average 1 Months
8x8 Contact Center
Average 3 Months
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