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Compare Zoho SalesIQ vs Freshdesk
See this
comparison of Zoho SalesIQ vs. Freshdesk
based on data from user reviews. Zoho SalesIQ rates 4.4/5 stars with 175 reviews. Freshdesk rates 4.4/5 stars with 2,091 reviews. Each product's score is calculated by real-time data from verified user reviews.

Pricing

 
FREE
Free
Sprout
Free
for UNLIMITED agents
 
BASIC
$19 for 3 Users
per month
Blossom
$19
/ agent / month billed annually
 
PROFESSIONAL
$59 for 5 Users
per month
Garden
$35
/ agent / month billed annually
 
ENTERPRISE
$129 for 10 Users
per month
Estate
$49
/ agent / month billed annually
 
Forest
$89
/ agent / month billed annually
 
Free Trial
Free Trial
Zoho SalesIQ
FREE
Free
BASIC
$19 for 3 Usersper month
PROFESSIONAL
$59 for 5 Usersper month
ENTERPRISE
$129 for 10 Usersper month
Free Trial
Freshdesk
Sprout
Freefor UNLIMITED agents
Blossom
$19/ agent / month billed annually
Garden
$35/ agent / month billed annually
Estate
$49/ agent / month billed annually
Forest
$89/ agent / month billed annually
Free Trial

Ratings

Meets Requirements
Meets Requirements
8.7
8.5
Ease of Use
Ease of Use
8.8
8.8
Ease of Setup
Ease of Setup
8.8
8.6
Ease of Admin
Ease of Admin
8.8
8.7
Quality of Support
Quality of Support
8.5
8.9
Ease of Doing Business With
Ease of Doing Business With
8.9
8.8
Product Direction (% positive)
Product Direction (% positive)
8.7
8.6
Meets Requirements
Zoho SalesIQ
8.7
Freshdesk
8.5
Ease of Use
Zoho SalesIQ
8.8
Freshdesk
8.8
Ease of Setup
Zoho SalesIQ
8.8
Freshdesk
8.6
Ease of Admin
Zoho SalesIQ
8.8
Freshdesk
8.7
Quality of Support
Zoho SalesIQ
8.5
Freshdesk
8.9
Ease of Doing Business With
Zoho SalesIQ
8.9
Freshdesk
8.8
Product Direction (% positive)
Zoho SalesIQ
8.7
Freshdesk
8.6

Features

Communication
Pop-up Chat
Zoho SalesIQ
9.1
Freshdesk
9.0
Notifications
Zoho SalesIQ
8.4
Freshdesk
8.8
Targeted Emails
Zoho SalesIQ
8.3
Freshdesk
8.9
In-App Messaging
Zoho SalesIQ
8.9
Freshdesk
Not enough data available
Internal Use
Customization
Zoho SalesIQ
8.1
Freshdesk
8.0
Conversation Archiving
Zoho SalesIQ
8.0
Freshdesk
Not enough data available
Lead Development
Zoho SalesIQ
8.4
Freshdesk
Not enough data available
Knowledge Base
Zoho SalesIQ
7.5
Freshdesk
8.9
Team Inbox
Zoho SalesIQ
7.6
Freshdesk
8.9
Customer Profiles
Zoho SalesIQ
8.6
Freshdesk
8.6

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
78.2%
52.7%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
17.2%
36.4%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
4.6%
10.9%
Zoho SalesIQ
Small-Business
78.2%
Mid-Market
17.2%
Enterprise
4.6%
Freshdesk
Small-Business
52.7%
Mid-Market
36.4%
Enterprise
10.9%

Reviewers' Industry

 
Information Technology and Services
15.8%
Information Technology and Services
20.4%
 
Marketing and Advertising
8.2%
Computer Software
13.9%
 
Computer Software
6.6%
Internet
5.9%
 
Insurance
5.5%
Education Management
3.7%
 
Telecommunications
4.4%
E-Learning
3.4%
 
Other
59.6%
Other
52.7%
Zoho SalesIQ
Information Technology and Services
15.8%
Marketing and Advertising
8.2%
Computer Software
6.6%
Insurance
5.5%
Telecommunications
4.4%
Other
59.6%
Freshdesk
Information Technology and Services
20.4%
Computer Software
13.9%
Internet
5.9%
Education Management
3.7%
E-Learning
3.4%
Other
52.7%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
G2 User in Marketing and Advertising

Truthfully, the cost and value are what I like most about Zoho SalesIQ, along with it's relative ease of use.

Clyde C.
User in Music

Freshdesk is a big improvement over handling support via email. It keeps responses from customers together and provides good tools for sharing support responsibilities with other agents. The "solutions" section is very helpful to my customers and is easier...

Most Helpful Critical Review
Most Helpful Critical Review
G2 User in Think Tanks

It was to complicated for my use and also difficult to convert my contacts. Zoho wanted to charge a hogh figure to do the conversion.

Ted F.
Administrator in Mining & Metals

They do not offer a WYSIWYG editor globally.

 
Zoho SalesIQ
Most Helpful Favorable Review
G2 User in Marketing and Advertising

Truthfully, the cost and value are what I like most about Zoho SalesIQ, along with it's relative ease of use.

Most Helpful Critical Review
G2 User in Think Tanks

It was to complicated for my use and also difficult to convert my contacts. Zoho wanted to charge a hogh figure to do the conversion.

Freshdesk
Most Helpful Favorable Review
Clyde C.
User in Music

Freshdesk is a big improvement over handling support via email. It keeps responses from customers together and provides good tools for sharing support responsibilities with other agents. The "solutions" section is very helpful to my customers and is easier...

Most Helpful Critical Review
Ted F.
Administrator in Mining & Metals

They do not offer a WYSIWYG editor globally.

Screenshots

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Zoho SalesIQ
No screenshots provided

Videos

 No videos provided
Zoho SalesIQ
No videos provided
Freshdesk
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