# Best Enterprise IT Management Software - Page 4

*By [Tian Lin](https://research.g2.com/insights/author/tian-lin)*


Enterprise IT management software tools serve as an infrastructure control center for IT departments in mid- to large-sized businesses. These platforms allow the information technology team to oversee company-wide endpoints and communicate with the network for a variety of tasks. Enterprise IT management software give users remote desktop access to employee and administrator platforms for patch and software updates, security settings, and disaster recovery, in addition to system setup and configuration. A number of these programs help bolster IT operations with asset tracking and operational intelligence reporting for data insights such as power consumption and system performance. These programs may also offer multi-factor authentication for identity management and automation of routine tasks. Depending on the platform, certain solutions may be compatible with a single operating system or offer mixed-platform compatibility.

To qualify for inclusion in the Enterprise IT Management Software category, a product must:

- Assist in managing applications, business systems, or networks
- Monitor or log abnormalities within IT systems
- Manage virtual machines and resources
- Analyze systems for security and performance optimization





## Top Enterprise IT Management Software at a Glance
| # | Product | Rating | Best For | What Users Say |
|---|---------|--------|----------|----------------|
| 1 | [NinjaOne](https://www.g2.com/products/ninjaone/reviews) | 4.7/5.0 (4,365 reviews) | Unified endpoint patching with single-pane visibility | "[NinjaOne Scripting Made a 60-Store Upgrade a One-Click Overnight Job](https://www.g2.com/survey_responses/ninjaone-review-13108261)" |
| 2 | [ServiceNow IT Operations Management](https://www.g2.com/products/servicenow-it-operations-management/reviews) | 4.4/5.0 (416 reviews) | CMDB discovery with service-mapping and event correlation | "[Ticket-to-Email Integration and Easy Customization](https://www.g2.com/survey_responses/servicenow-it-operations-management-review-12931183)" |
| 3 | [ManageEngine Endpoint Central](https://www.g2.com/products/manageengine-endpoint-central/reviews) | 4.5/5.0 (1,112 reviews) | Unified endpoint patching and cross-platform deployment | "[Outstanding, Fully Automated Patch & OS Deployment with Centralized BitLocker Control](https://www.g2.com/survey_responses/manageengine-endpoint-central-review-13076927)" |
| 4 | [Atera](https://www.g2.com/products/atera/reviews) | 4.6/5.0 (1,198 reviews) | Per-technician RMM with unlimited endpoint coverage | "[Atera: All-in-One IT Management with Strong Integrations, Automation, and ROI](https://www.g2.com/survey_responses/atera-review-12982693)" |
| 5 | [AWS Systems Manager](https://www.g2.com/products/aws-systems-manager/reviews) | 4.4/5.0 (23 reviews) | AWS-native EC2 fleet patching and compliance | "[Helps in managing hybrid system, easy automation of configure management, OS patches, and inventory.](https://www.g2.com/survey_responses/aws-systems-manager-review-6930107)" |
| 6 | [TeamViewer](https://www.g2.com/products/teamviewer/reviews) | 4.5/5.0 (3,935 reviews) | Cross-platform unattended remote IT support | "[TeamViewer’s Global Culture and Expanding Digital Workplace Vision](https://www.g2.com/survey_responses/teamviewer-review-13087488)" |
| 7 | [OpManager Nexus](https://www.g2.com/products/opmanager-nexus/reviews) | 4.5/5.0 (215 reviews) | — | "[OpManager Nexus: Unified, User-Friendly Monitoring with Fast Alerts and Smart Automation](https://www.g2.com/survey_responses/opmanager-nexus-review-13103203)" |
| 8 | [AWS Management Console](https://www.g2.com/products/aws-management-console/reviews) | 4.5/5.0 (46 reviews) | AWS-native cross-service provisioning and cost visibility | "[Centralized, Searchable Hub for Managing Virtually Every AWS Service](https://www.g2.com/survey_responses/aws-management-console-review-12934121)" |
| 9 | [Freshservice](https://www.g2.com/products/freshservice/reviews) | 4.6/5.0 (1,291 reviews) | No-code ITSM automation across incident-to-change lifecycle | "[Strong visibility and control, but takes effort to get it right](https://www.g2.com/survey_responses/freshservice-review-12723378)" |
| 10 | [Red Hat Smart Management](https://www.g2.com/products/red-hat-smart-management/reviews) | 4.9/5.0 (32 reviews) | RHEL-native patching, provisioning, and compliance | "[Red Hat Smart Management gets the Job done](https://www.g2.com/survey_responses/red-hat-smart-management-review-8587944)" |

---
## What Are the Most Common Questions About Enterprise IT Management Software?
*AI-generated · Last updated: May 26, 2026*
### Top tools for managing enterprise-wide IT infrastructure?
Based on G2 reviews, buyers evaluating enterprise IT management software often prioritize centralized visibility, automation, and faster incident response. Recent reviewers describe [NinjaOne](https://www.g2.com/products/ninjaone/reviews/ninjaone-review-12713054) as strong for endpoint management, patching, remote support, and consolidating multiple tools into one workspace. According to verified users, [ServiceNow IT Operations Management](https://www.g2.com/products/servicenow-it-operations-management/reviews/servicenow-it-operations-management-review-12823704) stands out for discovery, CMDB, service mapping, and operational visibility across infrastructure. G2 reviewers mention [ManageEngine Endpoint Central](https://www.g2.com/products/manageengine-endpoint-central/reviews/manageengine-endpoint-central-review-12619587) for unified endpoint management, software deployment, and remote troubleshooting at scale. Across reviews, the most valued outcomes are fewer manual tasks, better device visibility, and more consistent operations.

**Here are some of the top-rated products on G2:**

- [NinjaOne](https://www.g2.com/products/ninjaone/reviews/ninjaone-review-12713054) – used for centralized endpoint monitoring, patching, scripting, and remote support
- [ServiceNow IT Operations Management](https://www.g2.com/products/servicenow-it-operations-management/reviews/servicenow-it-operations-management-review-12823704) – suited for discovery, CMDB visibility, event management, and service mapping
- [ManageEngine Endpoint Central](https://www.g2.com/products/manageengine-endpoint-central/reviews/manageengine-endpoint-central-review-12619587) – fits teams needing patching, software deployment, inventory, and remote troubleshooting


### Which platform is best for IT asset lifecycle management?
Based on G2 reviews, [NinjaOne](https://www.g2.com/products/ninjaone/reviews/ninjaone-review-12820079) is the strongest recent fit for IT asset lifecycle management in this category page’s review set. Verified users frequently mention centralized asset visibility, inventory tracking, patch management, and day-to-day management from a single console. Reviewers also describe faster troubleshooting, easier software deployment, and better control over distributed devices. G2 reviewers mention that buyers should still weigh tradeoffs such as reporting flexibility or areas where deeper customization may be needed. For organizations focused on keeping assets visible, updated, and easier to support throughout their lifecycle, the recurring review themes point to centralized management, automation, and reduced manual work as the main reasons it stands out.


### Best software for hybrid IT environment management?
Based on G2 reviews, enterprise buyers looking for hybrid IT environment management tend to value unified visibility across endpoints, servers, cloud-connected systems, and remote locations. Recent reviewers say [NinjaOne](https://www.g2.com/products/ninjaone/reviews/ninjaone-review-12708540) helps centralize monitoring, patching, endpoint management, and remote support from one platform. According to verified users, [ServiceNow IT Operations Management](https://www.g2.com/products/servicenow-it-operations-management/reviews/servicenow-it-operations-management-review-12765793) is useful for infrastructure visibility, event management, and mapping dependencies across environments. G2 reviewers mention [ManageEngine OpManager Plus](https://www.g2.com/products/zoho-manageengine-opmanager-plus/reviews/manageengine-opmanager-plus-review-12503206) for centralized monitoring across network, server, and application layers. Across the reviews, the strongest signals are faster troubleshooting, fewer disconnected tools, and better visibility across complex environments.

**Here are some of the top-rated products on G2:**

- [NinjaOne](https://www.g2.com/products/ninjaone/reviews/ninjaone-review-12708540) – supports centralized endpoint management, patching, and remote monitoring
- [ServiceNow IT Operations Management](https://www.g2.com/products/servicenow-it-operations-management/reviews/servicenow-it-operations-management-review-12765793) – helps with end-to-end visibility, event management, and infrastructure mapping
- [ManageEngine OpManager Plus](https://www.g2.com/products/zoho-manageengine-opmanager-plus/reviews/manageengine-opmanager-plus-review-12503206) – fits teams that need unified network, server, and application monitoring


### Top IT management platforms for automation and orchestration?
Based on G2 reviews, automation and orchestration leaders in enterprise IT management software are typically the tools that reduce repetitive work while connecting monitoring, remediation, and workflow execution. Recent reviewers describe [NinjaOne](https://www.g2.com/products/ninjaone/reviews/ninjaone-review-12713054) as effective for policy-based patching, scripting, alerts, and remote actions from one console. According to verified users, [Tines](https://www.g2.com/products/tines/reviews/tines-review-12649278) is valued for building no-code and low-code workflows that connect security and IT tools with less manual effort. G2 reviewers mention [ServiceNow IT Operations Management](https://www.g2.com/products/servicenow-it-operations-management/reviews/servicenow-it-operations-management-review-12841588) for workflow automation, event response, and operational processes tied to broader service management. Across reviews, buyers consistently point to time savings, standardized workflows, and faster response as the biggest benefits.

**Here are some of the top-rated products on G2:**

- [NinjaOne](https://www.g2.com/products/ninjaone/reviews/ninjaone-review-12713054) – good for automated patching, scripting, and remediation across endpoints
- [Tines](https://www.g2.com/products/tines/reviews/tines-review-12649278) – used to automate repetitive IT and security workflows across connected tools
- [ServiceNow IT Operations Management](https://www.g2.com/products/servicenow-it-operations-management/reviews/servicenow-it-operations-management-review-12841588) – supports workflow automation tied to discovery, events, and service operations


### Top-rated IT management platforms for large-scale enterprises?
Based on G2 reviews, large-scale enterprise buyers tend to favor platforms that combine broad visibility with automation and operational consistency. Recent feedback highlights [NinjaOne](https://www.g2.com/products/ninjaone/reviews/ninjaone-review-11195093) for managing many devices from a single location with patching, monitoring, and support workflows. According to verified users, [ServiceNow IT Operations Management](https://www.g2.com/products/servicenow-it-operations-management/reviews/servicenow-it-operations-management-review-12823704) is valued for CMDB trust, service mapping, discovery, and enterprise-wide governance. G2 reviewers mention [Atera](https://www.g2.com/products/atera/reviews/atera-review-12797264) for consolidating RMM, PSA, patching, and remote access into one platform, especially where efficiency and reduced tool sprawl matter. The common themes are centralized control, proactive monitoring, and the ability to standardize operations across large, distributed environments.

**Here are some of the top-rated products on G2:**

- [NinjaOne](https://www.g2.com/products/ninjaone/reviews/ninjaone-review-11195093) – supports centralized management of infrastructure, endpoints, and monitoring tasks
- [ServiceNow IT Operations Management](https://www.g2.com/products/servicenow-it-operations-management/reviews/servicenow-it-operations-management-review-12823704) – well suited for enterprise visibility, discovery, and service mapping
- [Atera](https://www.g2.com/products/atera/reviews/atera-review-12797264) – useful for organizations wanting one place for monitoring, ticketing, patching, and remote support


### Which is the best enterprise IT management platform for large organizations?
Based on G2 reviews, [NinjaOne](https://www.g2.com/products/ninjaone/reviews/ninjaone-review-12745630) is the strongest single-winner pick here because it has the broadest recent review presence among products in this dataset. According to verified users, it helps large organizations centralize endpoint management, patching, remote support, automation, and monitoring in one place. G2 reviewers mention that teams benefit from faster troubleshooting, less tool sprawl, and better day-to-day visibility into distributed devices. Reviews also note some limitations in areas like reporting flexibility, permissions granularity, or certain advanced workflows, so fit still depends on priorities. Even so, the recurring themes across recent feedback make it the most consistently supported option in this review export for large-scale enterprise IT management needs.


### Best tools for ensuring IT compliance and security?
Based on G2 reviews, buyers focused on compliance and security usually look for tools that automate patching, improve visibility, and support policy control. Recent reviewers describe [NinjaOne](https://www.g2.com/products/ninjaone/reviews/ninjaone-review-12708540) as helping teams automate patching, strengthen security posture, and reduce tool sprawl. According to verified users, [ManageEngine Endpoint Central](https://www.g2.com/products/manageengine-endpoint-central/reviews/manageengine-endpoint-central-review-12619587) supports compliance through centralized patching, policy enforcement, software deployment, and endpoint visibility. G2 reviewers mention [ServiceNow IT Operations Management](https://www.g2.com/products/servicenow-it-operations-management/reviews/servicenow-it-operations-management-review-12823704) for creating a trusted source of infrastructure data, which supports governance and operational control. Across the reviews, the clearest security and compliance benefits are reduced vulnerabilities, better asset visibility, and more consistent enforcement of updates and controls.

**Here are some of the top-rated products on G2:**

- [NinjaOne](https://www.g2.com/products/ninjaone/reviews/ninjaone-review-12708540) – helps automate patching and improve visibility across managed devices
- [ManageEngine Endpoint Central](https://www.g2.com/products/manageengine-endpoint-central/reviews/manageengine-endpoint-central-review-12619587) – supports policy control, endpoint compliance, and software deployment
- [ServiceNow IT Operations Management](https://www.g2.com/products/servicenow-it-operations-management/reviews/servicenow-it-operations-management-review-12823704) – helps maintain operational governance through discovery, CMDB, and service mapping


### Which enterprise IT management tool offers AI-driven monitoring?
Based on G2 reviews, [NinjaOne](https://www.g2.com/products/ninjaone/reviews/ninjaone-review-12745630) is the strongest single-winner answer in this review set. Verified users mention AI-assisted patching, AI recommendations for patch management, and centralized monitoring that helps teams stay proactive. G2 reviewers also describe faster troubleshooting, better visibility, and less manual effort when managing endpoints from one platform. While several products in the category mention AI, the most consistent recent review volume belongs to NinjaOne, which makes it the safest grounded choice here. Buyers should still note that some reviewers want deeper reporting flexibility or more advanced customization, but the overall review pattern points to AI-supported monitoring and patch workflows as a meaningful strength.


### Best platforms for integrating IT management with service desks?
Based on G2 reviews, enterprise buyers often favor platforms that connect monitoring, ticketing, and remediation without forcing teams to jump between systems. Recent reviewers say [NinjaOne](https://www.g2.com/products/ninjaone/reviews/ninjaone-review-12713054) helps route alerts into ticketing workflows while keeping remote access and scripting close at hand. According to verified users, [ServiceNow IT Operations Management](https://www.g2.com/products/servicenow-it-operations-management/reviews/servicenow-it-operations-management-review-12766057) integrates operational visibility with CMDB, change management, and service tickets. G2 reviewers mention [Freshservice](https://www.g2.com/products/freshservice/reviews/freshservice-review-12723140) for centralizing requests, assets, incidents, and workflows with useful automation. The clearest benefits across reviews are fewer disconnected tools, faster resolution paths, and better visibility into service issues and ownership.

**Here are some of the top-rated products on G2:**

- [NinjaOne](https://www.g2.com/products/ninjaone/reviews/ninjaone-review-12713054) – connects alerting, remote support, and remediation with ticketing workflows
- [ServiceNow IT Operations Management](https://www.g2.com/products/servicenow-it-operations-management/reviews/servicenow-it-operations-management-review-12766057) – ties operational monitoring to service tickets, change management, and CMDB processes
- [Freshservice](https://www.g2.com/products/freshservice/reviews/freshservice-review-12723140) – centralizes service requests, incidents, assets, and workflow automation


### Which enterprise IT management software offers the best reporting?
Based on G2 reviews, [NinjaOne](https://www.g2.com/products/ninjaone/reviews/ninjaone-review-12745630) is the strongest single-winner choice under the required selection rule because it has the highest recent review volume in this dataset. According to verified users, teams value its reporting alongside patch management, monitoring, and automation, especially when managing many endpoints from one console. G2 reviewers do note that reporting customization can feel limited or may require workarounds for more advanced needs, so “best” here reflects overall product momentum and recent reviewer presence rather than universal praise for reporting depth. Even with that caveat, recent feedback consistently ties NinjaOne to centralized visibility and operational reporting that helps IT teams track environments more efficiently.




## G2 Grid® for Enterprise IT Management Software
![G2 Grid® for Enterprise IT Management Software plotting products by satisfaction and market presence](https://www.g2.com/categories/enterprise-it-management/grids.png?focus%5B%5D=25671&focus%5B%5D=115948&focus%5B%5D=10524&focus%5B%5D=16222&focus%5B%5D=52114&focus%5B%5D=17351&focus%5B%5D=2397&focus%5B%5D=67010)
Highlighted products: NinjaOne, ServiceNow IT Operations Management, ManageEngine Endpoint Central, Atera, AWS Systems Manager, OpManager Nexus, TeamViewer, and AWS Management Console.
Underlying data: [Grid® JSON](https://www.g2.com/categories/enterprise-it-management/grids.json?focus%5B%5D=ninjaone&focus%5B%5D=servicenow-it-operations-management&focus%5B%5D=manageengine-endpoint-central&focus%5B%5D=atera&focus%5B%5D=aws-systems-manager&focus%5B%5D=opmanager-nexus&focus%5B%5D=teamviewer&focus%5B%5D=aws-management-console)


## How Many Enterprise IT Management Software Products Does G2 Track?
**Total Products under this Category:** 121

### Category Stats (Jul 2026)
- **Average Rating**: 4.4/5 (↑0.01 vs Jun 2026) The average rating of products in this category, based on all submitted ratings
- **Top Trending Product**: OpsRamp (+0.46%) - Among all products in this category, OpsRamp recorded the largest rating increase compared to last month
*Last updated: July 14, 2026*


## How Does G2 Rank Enterprise IT Management Software Products?

**Why You Can Trust G2's Software Rankings:**

- 30 Analysts and Data Experts
- 18,900+ Authentic Reviews
- 121+ Products
- Unbiased Rankings

G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category.


## Which Enterprise IT Management Software Is Best for Your Use Case?

- **Leader:** [NinjaOne](https://www.g2.com/products/ninjaone/reviews)
- **Highest Performer:** [OpsRamp](https://www.g2.com/products/opsramp/reviews)
- **Easiest to Use:** [NinjaOne](https://www.g2.com/products/ninjaone/reviews)
- **Top Trending:** [NinjaOne](https://www.g2.com/products/ninjaone/reviews)
- **Best Free Software:** [NinjaOne](https://www.g2.com/products/ninjaone/reviews)


---

**Sponsored**

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Freshservice by Freshworks is an AI-powered ServiceOps platform built for modern enterprises that need to move fast without sacrificing control. By unifying ITSM, ITOM, IT asset management, and enterprise service management on a single platform with a shared data layer, Freshservice eliminates the tool sprawl and visibility gaps that slow teams down - creating one source of truth across services, assets, and infrastructure. IT teams get full visibility into their environment: automated discovery, a robust CMDB for impact analysis and root cause resolution, and streamlined incident, problem, change, and major incident management. Beyond IT, Freshservice extends seamlessly to HR, finance, and facilities - giving every business team the same consistent, efficient service experience without the complexity of separate tools. Freshservice comes with a natively embedded AI layer called Freddy AI, that helps agents resolve issues faster, automates employee service requests, and gives leaders the insights they need to make better decisions. The result isn't just faster service; it's a fundamentally more proactive operation that surfaces and resolves issues before they impact employees.



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---

## What Are the Top-Rated Enterprise IT Management Software Products in 2026?
### 1. [CloudPlatform](https://www.g2.com/products/cloudplatform/reviews)
Accelerite CloudPlatform is cloud services orchestration platform that orchestrate both traditional enterprise and cloud-native application workloads including vGPU-based 3D graphics applications within a single cloud management platform.


**Average Rating:** 4.5/5.0
**Total Reviews:** 1

**Who Is the Company Behind CloudPlatform?**

- **Seller:** [Accelerite](https://www.g2.com/sellers/accelerite)
- **Year Founded:** 2014
- **HQ Location:** Santa Clara, CA
- **Twitter:** @Accelerite (1,087 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/5118410 (18 employees on LinkedIn®)

**Who Uses This Product?**
- **Company Size:** 100% Mid-Market



#### What Are Recent G2 Reviews of CloudPlatform?

**"[Cloud orchestration platform](https://www.g2.com/survey_responses/cloudplatform-review-206940)"**

**Rating:** 4.5/5.0 stars
*— Suresh Kumar A.*

[Read full review](https://www.g2.com/survey_responses/cloudplatform-review-206940)

---


#### What Are G2 Users Discussing About CloudPlatform?

- [What is CloudPlatform used for?](https://www.g2.com/discussions/what-is-cloudplatform-used-for)

### 2. [Faronics Cloud](https://www.g2.com/products/faronics-cloud/reviews)
Faronics is a Canadian software company headquartered in Vancouver, with a global footprint spanning over 150 countries. Established in 1996, Faronics has been at the forefront of delivering IT management and security solutions for organisations with shared computing environments. Our products are trusted by thousands of schools, libraries, and businesses worldwide to simplify endpoint control, reduce IT costs, and improve user experience. Faronics Cloud is a centralised platform that delivers a comprehensive suite of services for endpoint management, security, and control. It includes solutions such as Deep Freeze for system restore, Software Updater for automated application updates, WINSelect for policy enforcement, device monitoring, power management, and much more. Everything is managed via a cloud-based console, accessible from any browser, allowing IT teams to oversee and control their entire network remotely and securely. The primary value of Faronics Cloud lies in its ability to streamline IT operations and reduce the time and effort needed to manage multiple endpoints. It is especially powerful in environments with high user turnover or shared devices, such as schools, universities, and training centres. By automating routine tasks, enforcing policies, and ensuring system consistency, Faronics Cloud helps IT teams stay proactive, reduce downtime, and maintain secure, standardised computing environments with minimal manual intervention.


**Average Rating:** 4.8/5.0
**Total Reviews:** 4
**How Do G2 Users Rate Faronics Cloud?**

- **Has the product been a good partner in doing business?:** 8.9/10 (Category avg: 8.9/10)

**Who Is the Company Behind Faronics Cloud?**

- **Seller:** [Faronics](https://www.g2.com/sellers/faronics-18f5bca6-4107-4e9e-979f-334265762ef6)
- **Year Founded:** 1996
- **HQ Location:** Vancouver, Canada
- **Twitter:** @faronics (1,457 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/faronics/ (120 employees on LinkedIn®)

**Who Uses This Product?**
- **Company Size:** 60% Small-Business, 40% Mid-Market


#### What Are Faronics Cloud's Pros and Cons?

**Pros:**

- Access Ease (1 reviews)
- Cloud Services (1 reviews)
- Customer Satisfaction (1 reviews)
- Customer Support (1 reviews)
- Ease of Use (1 reviews)

**Cons:**

- Expensive (1 reviews)


### What Do G2 Reviewers Say About Faronics Cloud?
*AI-generated summary from verified user reviews*

**Pros:**

- Users value the **ease of access** with Faronics Cloud, simplifying system restoration and policy management.
- Users value the **ease of system restore** in Faronics Cloud, simplifying client management and policy creation.
- Users commend the **excellent customer support** and service provided by Faronics Cloud, enhancing their overall satisfaction.
- Users appreciate the **excellent customer support** provided by Faronics Cloud, highlighting its effectiveness and reliability.
- Users find the **ease of use** of Faronics Cloud invaluable for system restoration and policy management.

**Cons:**

- Users find the **Deep Freeze product to be rather expensive** , which may deter potential buyers from using it.

#### What Are Recent G2 Reviews of Faronics Cloud?

**"[An excellent product, powerful and very useful](https://www.g2.com/survey_responses/faronics-cloud-review-12847178)"**

**Rating:** 5.0/5.0 stars
*— Jean-Christophe D.*

[Read full review](https://www.g2.com/survey_responses/faronics-cloud-review-12847178)

---

**"[Reliable solution for endpoints](https://www.g2.com/survey_responses/faronics-cloud-review-12852307)"**

**Rating:** 5.0/5.0 stars
*— Eng. Alvaro V.*

[Read full review](https://www.g2.com/survey_responses/faronics-cloud-review-12852307)

---



### 3. [IFS assyst](https://www.g2.com/products/ifs-assyst/reviews)
IFS assyst is an Enterprise Service Management (ESM) and IT Service Management (ITSM) solution provided by IFS. It’s designed to help organizations automate workflows, enhance service and support quality, and boost customer satisfaction across various industries. We deliver frictionless customer and employee experiences, one intelligent workflow at a time. Our modern service management technology lets you automate service delivery and support so your customers get what they need fast, and you can focus on building the future of your organization. IFS assyst is uniquely easy to buy, set up, use, and upgrade. Whether you’re in IT, HR, Facilities, Finance, or any other team that provides services to customers and employees, IFS assyst puts service management technology within your reach. Our process automation takes the boring out of everyday tasks, allowing you to focus on work that matters. Global brands trust IFS assyst to automate complex business processes easily without fuss. Everyday we assyst!


**Average Rating:** 3.5/5.0
**Total Reviews:** 14
**How Do G2 Users Rate IFS assyst?**

- **Has the product been a good partner in doing business?:** 7.9/10 (Category avg: 8.9/10)

**Who Is the Company Behind IFS assyst?**

- **Seller:** [IFS](https://www.g2.com/sellers/ifs)
- **Year Founded:** 1983
- **HQ Location:** Linkoping , Sweden
- **Twitter:** @ifs (18,002 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/164301/ (9,232 employees on LinkedIn®)
- **Ownership:** STO: IFS

**Who Uses This Product?**
- **Top Industries:** Information Technology and Services
- **Company Size:** 79% Enterprise, 29% Mid-Market



#### What Are Recent G2 Reviews of IFS assyst?

**"[Robust and customizable software to meet your needs](https://www.g2.com/survey_responses/ifs-assyst-review-817420)"**

**Rating:** 4.0/5.0 stars
*— Jamie Lynn P.*

[Read full review](https://www.g2.com/survey_responses/ifs-assyst-review-817420)

---

**"[Axios in retail](https://www.g2.com/survey_responses/ifs-assyst-review-479881)"**

**Rating:** 4.5/5.0 stars
*— Игорь .*

[Read full review](https://www.g2.com/survey_responses/ifs-assyst-review-479881)

---


#### What Are G2 Users Discussing About IFS assyst?

- [What is IFS assyst used for?](https://www.g2.com/discussions/what-is-ifs-assyst-used-for)

### 4. [Infosys Live Enterprise Suite](https://www.g2.com/products/infosys-live-enterprise-suite/reviews)
To function as digital natives, enterprises get deterred by their complex IT landscapes. Infosys Live Enterprise Suite, a modular yet holistic offering, enables enterprises to accelerate digital transformation so they can - drive intuitive decisions, build responsive value chains, and deliver perceptive experiences - all at scale.


**Average Rating:** 4.5/5.0
**Total Reviews:** 1
**How Do G2 Users Rate Infosys Live Enterprise Suite?**

- **Has the product been a good partner in doing business?:** 6.7/10 (Category avg: 8.9/10)

**Who Is the Company Behind Infosys Live Enterprise Suite?**

- **Seller:** [Infosys](https://www.g2.com/sellers/infosys)
- **Year Founded:** 1981
- **HQ Location:** Bangalore, Karnataka
- **Twitter:** @Infosys (517,883 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/infosys (369,085 employees on LinkedIn®)
- **Ownership:** NSE

**Who Uses This Product?**
- **Company Size:** 100% Enterprise


#### What Are Infosys Live Enterprise Suite's Pros and Cons?

**Pros:**

- Cloud Services (1 reviews)

**Cons:**

- Insufficient Training (1 reviews)


### What Do G2 Reviewers Say About Infosys Live Enterprise Suite?
*AI-generated summary from verified user reviews*

**Pros:**

- Users value the **cloud migration and app modernization** capabilities of Infosys Live Enterprise Suite for seamless digital transformation.

**Cons:**

- Users find the **insufficient training** and support challenging for effective adaptation to the Infosys Live Enterprise Suite.

#### What Are Recent G2 Reviews of Infosys Live Enterprise Suite?

**"[Infosys live enterprise suite product review](https://www.g2.com/survey_responses/infosys-live-enterprise-suite-review-11795642)"**

**Rating:** 4.5/5.0 stars
*— MAHANTESH S H.*

[Read full review](https://www.g2.com/survey_responses/infosys-live-enterprise-suite-review-11795642)

---



### 5. [IT & Test Environment Modelling](https://www.g2.com/products/it-test-environment-modelling/reviews)
Enov8 Environment Manager is an IT & Test Environment Management platform providing you with a portal to model your test lanes, systems and components, plan and control events, automate operations and deliver on real time reporting and metrics.


**Average Rating:** 5.0/5.0
**Total Reviews:** 1
**How Do G2 Users Rate IT & Test Environment Modelling?**

- **Service Management:** 10.0/10 (Category avg: 8.6/10)
- **ITIL Policy Compliance:** 10.0/10 (Category avg: 8.4/10)

**Who Is the Company Behind IT & Test Environment Modelling?**

- **Seller:** [Enov8](https://www.g2.com/sellers/enov8)
- **Year Founded:** 2013
- **HQ Location:** Sydney, AU
- **LinkedIn® Page:** https://www.linkedin.com/company/enov8 (39 employees on LinkedIn®)

**Who Uses This Product?**
- **Company Size:** 100% Small-Business



#### What Are Recent G2 Reviews of IT & Test Environment Modelling?

**"[IT Test Modeling that Works in the Environmental Regime.](https://www.g2.com/survey_responses/it-test-environment-modelling-review-628569)"**

**Rating:** 5.0/5.0 stars
*— Verified User in Environmental Services*

[Read full review](https://www.g2.com/survey_responses/it-test-environment-modelling-review-628569)

---



### 6. [Kwok Information Server](https://www.g2.com/products/kwok-information-server/reviews)
Open Source IT Management System


**Average Rating:** 3.0/5.0
**Total Reviews:** 1
**How Do G2 Users Rate Kwok Information Server?**

- **Has the product been a good partner in doing business?:** 8.3/10 (Category avg: 8.9/10)

**Who Is the Company Behind Kwok Information Server?**

- **Seller:** [Kwoksys](https://www.g2.com/sellers/kwoksys)
- **HQ Location:** N/A
- **LinkedIn® Page:** http://www.linkedin.com/company/kwoksys (1 employees on LinkedIn®)

**Who Uses This Product?**
- **Company Size:** 100% Mid-Market




#### What Are G2 Users Discussing About Kwok Information Server?

- [What is Kwok Information Server used for?](https://www.g2.com/discussions/what-is-kwok-information-server-used-for)

### 7. [Nuvola Analytics](https://www.g2.com/products/nuvola-analytics/reviews)
Nuvola Analytics is an enterprise level cloud financial governance solution designed to empower businesses to reduce costs of cloud services whereas increasing their performance.


**Average Rating:** 4.5/5.0
**Total Reviews:** 1
**How Do G2 Users Rate Nuvola Analytics?**

- **Service Management:** 10.0/10 (Category avg: 8.6/10)
- **ITIL Policy Compliance:** 8.3/10 (Category avg: 8.4/10)
- **Disaster Recovery:** 10.0/10 (Category avg: 7.6/10)

**Who Is the Company Behind Nuvola Analytics?**

- **Seller:** [Nuvola Analytics](https://www.g2.com/sellers/nuvola-analytics)
- **HQ Location:** N/A
- **Twitter:** @NuvolaAnalytics (7 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/No-Linkedin-Presence-Added-Intentionally-By-DataOps (1 employees on LinkedIn®)

**Who Uses This Product?**
- **Company Size:** 100% Mid-Market



#### What Are Recent G2 Reviews of Nuvola Analytics?

**"[Automatic cost distribution by departments](https://www.g2.com/survey_responses/nuvola-analytics-review-10168947)"**

**Rating:** 4.5/5.0 stars
*— Fabian C.*

[Read full review](https://www.g2.com/survey_responses/nuvola-analytics-review-10168947)

---



### 8. [ReadyWorks](https://www.g2.com/products/readyworks/reviews)
ReadyWorks is a Digital Platform Conductor. It reduces the Risk and Cost of IT Infrastructure Programs. ReadyWorks integrates and normalizes critical program data, analyzes risk, automates and orchestrates workflows, and provides real-time status in a single command and control platform. Use ReadyWorks to orchestrate and automate Windows 10 Servicing, asset lifecycle management, Data Center Modernization / Cloud Migrations, O365 Migrations, AD Consolidation, LAN/WAN Upgrades, IoT /Edge Deployments, Application Deployments/Upgrades, and more. Schedule a demo today at https://www.readyworks.com/demo.


**Average Rating:** 4.7/5.0
**Total Reviews:** 3
**How Do G2 Users Rate ReadyWorks?**

- **Has the product been a good partner in doing business?:** 10.0/10 (Category avg: 8.9/10)
- **Service Management:** 10.0/10 (Category avg: 8.6/10)
- **ITIL Policy Compliance:** 8.3/10 (Category avg: 8.4/10)
- **Disaster Recovery:** 8.3/10 (Category avg: 7.6/10)

**Who Is the Company Behind ReadyWorks?**

- **Seller:** [ReadyWorks](https://www.g2.com/sellers/readyworks)
- **Year Founded:** 2019
- **HQ Location:** White Plains, US
- **Twitter:** @readyworks_inc (112 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/readyworks-software/about/ (26 employees on LinkedIn®)

**Who Uses This Product?**
- **Company Size:** 67% Mid-Market, 33% Enterprise


#### What Are ReadyWorks's Pros and Cons?

**Pros:**

- Centralized Management (1 reviews)
- Control (1 reviews)
- Ease of Use (1 reviews)
- Easy Integrations (1 reviews)
- Integrations (1 reviews)

**Cons:**

- Deployment Issues (1 reviews)


### What Do G2 Reviewers Say About ReadyWorks?
*AI-generated summary from verified user reviews*

**Pros:**

- Users value the **centralized management** of ReadyWorks, enhancing visibility and streamlining tasks for support teams efficiently.
- Users enjoyed the **easy control access** ReadyWorks provides, significantly improving support team efficiency and visibility.
- Users value the **ease of use** of ReadyWorks, which simplifies complex tasks and improves team efficiency.
- Users highlight the **easy integrations** of ReadyWorks, enabling seamless functionality across multiple systems with minimal effort.
- Users commend the **easy integrations** of ReadyWorks, streamlining workflows and improving team efficiency significantly.

**Cons:**

- Users experience **deployment issues** with ReadyWorks, often facing longer timelines and additional effort during integration.

#### What Are Recent G2 Reviews of ReadyWorks?

**"[ReadyWorks is best in class for workflow management](https://www.g2.com/survey_responses/readyworks-review-6530166)"**

**Rating:** 5.0/5.0 stars
*— JP B.*

[Read full review](https://www.g2.com/survey_responses/readyworks-review-6530166)

---

**"[ReadyWorks Tools and Team Really Deliver](https://www.g2.com/survey_responses/readyworks-review-10407638)"**

**Rating:** 5.0/5.0 stars
*— Curtis L.*

[Read full review](https://www.g2.com/survey_responses/readyworks-review-10407638)

---


#### What Are G2 Users Discussing About ReadyWorks?

- [What is ReadyWorks used for?](https://www.g2.com/discussions/what-is-readyworks-used-for)

### 9. [Resource Management Suite](https://www.g2.com/products/resource-management-suite/reviews)
AMX Resource Management Suite is a software that allows user to centrally monitor for AV technology problems right from IT support desk and remotely control AV devices in all of the meeting rooms across organization.


**Average Rating:** 4.0/5.0
**Total Reviews:** 1

**Who Is the Company Behind Resource Management Suite?**

- **Seller:** [AMX](https://www.g2.com/sellers/amx)
- **Year Founded:** 1982
- **HQ Location:** Richardson, Texas, United States
- **LinkedIn® Page:** https://www.linkedin.com/company/amx/ (326 employees on LinkedIn®)

**Who Uses This Product?**
- **Company Size:** 100% Enterprise



#### What Are Recent G2 Reviews of Resource Management Suite?

**"[Works well for scheduling resources](https://www.g2.com/survey_responses/resource-management-suite-review-5087687)"**

**Rating:** 4.0/5.0 stars
*— Verified User in Plastics*

[Read full review](https://www.g2.com/survey_responses/resource-management-suite-review-5087687)

---


#### What Are G2 Users Discussing About Resource Management Suite?

- [What is Resource Management Suite used for?](https://www.g2.com/discussions/what-is-resource-management-suite-used-for)

### 10. [TriActive](https://www.g2.com/products/triactive/reviews)
Optimize asset, configuration and desktop management


**Average Rating:** 5.0/5.0
**Total Reviews:** 1
**How Do G2 Users Rate TriActive?**

- **Has the product been a good partner in doing business?:** 8.3/10 (Category avg: 8.9/10)

**Who Is the Company Behind TriActive?**

- **Seller:** [Ignite Enterprise Software Solutions](https://www.g2.com/sellers/ignite-enterprise-software-solutions)
- **HQ Location:** Austin, TX
- **Twitter:** @ignitetech (494 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/21226/ (398 employees on LinkedIn®)

**Who Uses This Product?**
- **Company Size:** 100% Mid-Market



#### What Are Recent G2 Reviews of TriActive?

**"[TriActive helps amazingly.](https://www.g2.com/survey_responses/triactive-review-5229142)"**

**Rating:** 5.0/5.0 stars
*— DHRUVIN M.*

[Read full review](https://www.g2.com/survey_responses/triactive-review-5229142)

---



### 11. [VMware Tanzu CloudHealth](https://www.g2.com/products/vmware-tanzu-cloudhealth/reviews)
VMware Tanzu CloudHealth transforms the way your organization operates in the cloud with a single solution for multi-cloud management. Tanzu CloudHealth helps customers tackle their cloud challenges by simplifying financial management, streamlining operations, and improving collaboration across multi-cloud environments. Customers are utilizing Tanzu CloudHealth to fuel innovation and gain competitive advantage in the cloud. Key Benefits - Make sense of your cloud data - Optimize and control your cloud spend - Enhance your cloud management practices Gain visibility into your multi-cloud costs, optimize your infrastructure to avoid wasted spending, and stay on budget without sacrificing development speed or application performance with VMware Tanzu CloudHealth. For more information, visit us at cloudhealth.vmware.com or follow us @VMW\_CloudHealth


**Average Rating:** 4.1/5.0
**Total Reviews:** 11
**How Do G2 Users Rate VMware Tanzu CloudHealth?**

- **Has the product been a good partner in doing business?:** 7.8/10 (Category avg: 8.9/10)

**Who Is the Company Behind VMware Tanzu CloudHealth?**

- **Seller:** [Broadcom](https://www.g2.com/sellers/broadcom-ab3091cd-4724-46a8-ac89-219d6bc8e166)
- **Year Founded:** 1991
- **HQ Location:** San Jose, CA
- **Twitter:** @broadcom (63,909 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/broadcom/ (55,094 employees on LinkedIn®)
- **Ownership:** NASDAQ: CA

**Who Uses This Product?**
- **Company Size:** 55% Mid-Market, 27% Small-Business



#### What Are Recent G2 Reviews of VMware Tanzu CloudHealth?

**"[Great cloud platform](https://www.g2.com/survey_responses/vmware-tanzu-cloudhealth-review-6768040)"**

**Rating:** 4.0/5.0 stars
*— Verified User in Education Management*

[Read full review](https://www.g2.com/survey_responses/vmware-tanzu-cloudhealth-review-6768040)

---

**"[A great way to identify the trends in, and improve, your team's cloud usage!](https://www.g2.com/survey_responses/vmware-tanzu-cloudhealth-review-4854129)"**

**Rating:** 4.5/5.0 stars
*— Dave L.*

[Read full review](https://www.g2.com/survey_responses/vmware-tanzu-cloudhealth-review-4854129)

---


#### What Are G2 Users Discussing About VMware Tanzu CloudHealth?

- [Is CloudHealth a SaaS?](https://www.g2.com/discussions/is-cloudhealth-a-saas)
- [How do I use CloudHealth?](https://www.g2.com/discussions/how-do-i-use-cloudhealth)
- [What is CloudHealth AWS?](https://www.g2.com/discussions/what-is-cloudhealth-aws) - 1 comment
- [What does CloudHealth do?](https://www.g2.com/discussions/what-does-cloudhealth-do) - 1 comment

### 12. [Walter!](https://www.g2.com/products/walter/reviews)
Walter! is an AI-powered managed IT platform for companies with 50 to 1,000 employees operating across multiple countries. We replace fragmented IT vendors, manual processes, and reactive support with one intelligent platform that manages the full device lifecycle, from procurement and zero-touch deployment to MDM, IT helpdesk, security, and offboarding. Walter! handles device procurement in 150+ countries delivered in as little as 5 days, zero-touch deployment with Apple Business Manager and Windows Autopilot, MDM for Mac, Windows, iOS and Android, an AI-powered helpdesk integrated with Slack and Microsoft Teams, and full security and compliance from day one through offboarding. Built for fast-growing and globally distributed companies that need enterprise-grade IT operations without building a large internal IT team.


**Average Rating:** 5.0/5.0
**Total Reviews:** 1

**Who Is the Company Behind Walter!?**

- **Seller:** [Bonatech Partners](https://www.g2.com/sellers/bonatech-partners)
- **HQ Location:** New York, US
- **LinkedIn® Page:** https://www.linkedin.com/company/we-are-walter (1 employees on LinkedIn®)

**Who Uses This Product?**
- **Company Size:** 100% Mid-Market



#### What Are Recent G2 Reviews of Walter!?

**"[Smooth Global IT Ops with On-Time Device Procurement](https://www.g2.com/survey_responses/walter-review-12873186)"**

**Rating:** 5.0/5.0 stars
*— Verified User in Financial Services*

[Read full review](https://www.g2.com/survey_responses/walter-review-12873186)

---



### 13. [Abraxio](https://www.g2.com/products/abraxio/reviews)
Abraxio is an IT portfolio management platform designed for IT Directors and their teams. It brings together project tracking, budget management, resource planning, and risk monitoring in one centralized tool — giving you a clear, real-time picture of your entire IT activity. Built for mid-to-large IT departments that need structure, visibility, and control without drowning in spreadsheets.



**Who Is the Company Behind Abraxio?**

- **Seller:** [Abraxio](https://www.g2.com/sellers/abraxio)
- **Year Founded:** 2019
- **HQ Location:** Lyon, FR
- **LinkedIn® Page:** https://www.linkedin.com/company/abraxio/ (37 employees on LinkedIn®)






### 14. [Cinder](https://www.g2.com/products/cinder/reviews)
Cinder a fully-featured platform for AI Governance, Trust & Safety, and the adjudication of any content-based decision process at scale. If you're managing digital harms on a marketplace, social, or gaming platform; training bespoke AI; or setting parameters and benchmarks for consumer-facing AI, Cinder was built for you. Cinder includes a full suite of integrated tools, including: a comprehensive workflow engine that allows users to combine signals from classifiers, metadata, and content; best-in-class human labeling systems to drive accurate data collection and real-time operational decisions; and a quality assurance module to benchmark both AI and human flows. Cinder was built for adversarial environments, which means it is both powerful and easily configurable in the UI. Cinder's founding team built digital tools to keep pace with nation state attackers and terrorist groups - environments where iteration and adaptation happen fast. If you're facing adversarial threats or a competitive environment that demands constant product adaptation, Cinder was built to keep pace.



**Who Is the Company Behind Cinder?**

- **Seller:** [Cinder](https://www.g2.com/sellers/cinder)
- **Year Founded:** 2021
- **HQ Location:** United States, US
- **LinkedIn® Page:** https://www.linkedin.com/company/cinder-intelligence/ (26 employees on LinkedIn®)






### 15. [CloudController](https://www.g2.com/products/cloudcontroller/reviews)
CloudController can quickly and easily deploy and manage your Private, Public, Hybrid and Multi-Cloud services, providing IaaS, PaaS, Containers and Virtual Networks in zero-touch mode with full automation.



**Who Is the Company Behind CloudController?**

- **Seller:** [InContinuum](https://www.g2.com/sellers/incontinuum)
- **Year Founded:** 2009
- **HQ Location:** Amsterdam, NL
- **LinkedIn® Page:** https://www.linkedin.com/company/incontinuum-software (7 employees on LinkedIn®)






### 16. [Comm2ig](https://www.g2.com/products/comm2ig/reviews)
Comm2ig is the provider of information technology services.



**Who Is the Company Behind Comm2ig?**

- **Seller:** [Comm2ig](https://www.g2.com/sellers/comm2ig)
- **Year Founded:** 1998
- **HQ Location:** Kokkedal, DK
- **LinkedIn® Page:** https://www.linkedin.com/company/comm2ig-a-s (142 employees on LinkedIn®)






### 17. [DECK DecisionWare](https://www.g2.com/products/deck-decisionware/reviews)
DECK DecisionWare is an operations management platform for connecting data to transform information into insights, and putting it in the hands of the right people at the right time.



**Who Is the Company Behind DECK DecisionWare?**

- **Seller:** [Spieker Point](https://www.g2.com/sellers/spieker-point)
- **Year Founded:** 2005
- **HQ Location:** Edmonton, CA
- **LinkedIn® Page:** https://ca.linkedin.com/company/spieker-point (5 employees on LinkedIn®)






### 18. [Edgile](https://www.g2.com/products/edgile-edgile/reviews)
Edgile specializes in providing sustainable solutions designed to help clients address their evolving governance, risk and compliance requirements across industries, including healthcare, banking, utilities, manufacturing, telecom and others.



**Who Is the Company Behind Edgile?**

- **Seller:** [Edgile](https://www.g2.com/sellers/edgile)
- **Year Founded:** 2001
- **HQ Location:** Austin, US
- **Twitter:** @ThisIsEdgile (370 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/edgile-inc- (155 employees on LinkedIn®)






### 19. [Enhansoft](https://www.g2.com/products/enhansoft-enhansoft/reviews)
Enhansoft is an information technology company that specializes in providing software solutions, custom reports, and consulting services for retrieving IT asset inventory.



**Who Is the Company Behind Enhansoft?**

- **Seller:** [Enhansoft](https://www.g2.com/sellers/enhansoft)
- **Year Founded:** 2015
- **HQ Location:** St Louis Park, Minnesota, United States
- **Twitter:** @Enhansoft (1,228 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/recastsoftware/ (146 employees on LinkedIn®)






### 20. [IBM OMEGAMON Service Management Suite](https://www.g2.com/products/ibm-omegamon-service-management-suite/reviews)
IBM OMEGAMON for z/OS Management Suite provides platform management and monitoring capabilities for the operating system, networks and storage subsystem.



**Who Is the Company Behind IBM OMEGAMON Service Management Suite?**

- **Seller:** [IBM](https://www.g2.com/sellers/ibm)
- **Year Founded:** 1911
- **HQ Location:** Armonk, New York, United States
- **Twitter:** @IBMSecurity (74,660 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/1009/ (328,202 employees on LinkedIn®)
- **Ownership:** SWX:IBM






### 21. [IBM Spectrum Symphony](https://www.g2.com/products/ibm-spectrum-symphony/reviews)
IBM Spectrum Symphony software delivers powerful enterprise-class management for running compute- and data-intensive distributed applications on a scalable, shared grid. It accelerates dozens of parallel applications for faster results and better utilization of all available resources. With Spectrum Symphony, you can improve IT performance, reduce infrastructure costs and expenses, and quickly meet business demands.



**Who Is the Company Behind IBM Spectrum Symphony?**

- **Seller:** [IBM](https://www.g2.com/sellers/ibm)
- **Year Founded:** 1911
- **HQ Location:** Armonk, New York, United States
- **Twitter:** @IBMSecurity (74,660 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/1009/ (328,202 employees on LinkedIn®)
- **Ownership:** SWX:IBM






### 22. [IBM Z System Automation](https://www.g2.com/products/ibm-z-system-automation/reviews)
IBM Z® System Automation is a NetView-based application that provides a single control point for a full range of system management functions. It plays a crucial role in supplying high-end automation solutions. IBM Z System Automation monitors, controls and automates an extensive range of system elements spanning your enterprise's hardware and software resources.



**Who Is the Company Behind IBM Z System Automation?**

- **Seller:** [IBM](https://www.g2.com/sellers/ibm)
- **Year Founded:** 1911
- **HQ Location:** Armonk, New York, United States
- **Twitter:** @IBMSecurity (74,660 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/1009/ (328,202 employees on LinkedIn®)
- **Ownership:** SWX:IBM






### 23. [Infinera Management Suite](https://www.g2.com/products/infinera-management-suite/reviews)
Infinera Management Suite (IMS) provides a set of product applications that address network management challenges.



**Who Is the Company Behind Infinera Management Suite?**

- **Seller:** [Infinera](https://www.g2.com/sellers/infinera)
- **Year Founded:** 2000
- **HQ Location:** San Jose, US
- **Twitter:** @Infinera (4,922 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/infinera/ (2,302 employees on LinkedIn®)
- **Ownership:** NASDAQ: INFN






### 24. [Inoni Pro](https://www.g2.com/products/inoni-pro/reviews)
Inoni Pro is a business continuity software platform that provides savings through automation, measurement and consistency.



**Who Is the Company Behind Inoni Pro?**

- **Seller:** [Inoni](https://www.g2.com/sellers/inoni)
- **Year Founded:** 2005
- **HQ Location:** Wokingham, GB
- **LinkedIn® Page:** https://www.linkedin.com/company/inoni/ (9 employees on LinkedIn®)






### 25. [IPCenter](https://www.g2.com/products/ipcenter/reviews)
IPCenter is the only platform that guarantees business and services outcomes to drive your productivity to new heights.



**Who Is the Company Behind IPCenter?**

- **Seller:** [SoundHound](https://www.g2.com/sellers/soundhound)
- **Year Founded:** 2005
- **HQ Location:** Santa Clara, California, United States
- **Twitter:** @SoundHound (14,901 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/soundhound/ (600 employees on LinkedIn®)
- **Ownership:** NASDAQ: SOUN







## What Is Enterprise IT Management Software?

[IT Management Software](https://www.g2.com/categories/it-management)

## What Software Categories Are Similar to Enterprise IT Management Software?

- [Network Monitoring Software](https://www.g2.com/categories/network-monitoring)
- [Incident Management Software](https://www.g2.com/categories/incident-management)
- [Remote Support Software](https://www.g2.com/categories/remote-support)
- [IT Asset Management Software](https://www.g2.com/categories/it-asset-management)
- [Patch Management Software](https://www.g2.com/categories/patch-management)
- [IT Service Management Tools](https://www.g2.com/categories/it-service-management-itsm-tools)
- [Unified Endpoint Management (UEM) Software](https://www.g2.com/categories/unified-endpoint-management-uem)


---

## How Do You Choose the Right Enterprise IT Management Software?

### What You Should Know About Enterprise IT Management Software

### What is Enterprise IT Management Software?

Enterprise IT management software provides a centralized point of control for hundreds or thousands of IT asset lifecycles and users involved in one or multiple environments. IT departments use this comprehensive tool to monitor, optimize, and troubleshoot hardware, software, and applications to ensure that they have enough resources to perform at the SLA level. 

This software is a collection of software that usually includes [monitoring tools](https://www.g2.com/categories/monitoring), [help desk software](https://www.g2.com/categories/help-desk), [service desk software](https://www.g2.com/categories/service-desk), [IT service management tools](https://www.g2.com/categories/it-service-management-itsm-tools), [incident management software](https://www.g2.com/categories/incident-management), [endpoint management software](https://www.g2.com/categories/endpoint-management), and other types of IT management solutions. Beyond basic monitoring and inventory management, many tools in this category offer assistance for cloud computing processes and automated software patching so IT experts can manage their time better and not have to manually update each computer. Some of the tools can also assist routine IT tasks automation, allowing IT departments to focus time and energy on more pressing activities. There is no standard as to which software capabilities should be included in this software. Software features requirements for companies are different based on factors such as operating systems, workflows, business processes, business applications, and so on. The main goal is to centralize different IT management processes into a one-stop tool for enterprise-grade IT environments.

For mid-size and enterprise business operations with a complex tech environment, IT issues can halt daily operations. Once an organization reaches a certain size, it’s nearly impossible for IT teams to manually deliver system maintenance and updates. Furthermore, ensuring each company computer is updated with the correct applications and compliant with internal standards affects everything from security to financial outcomes. If a business is approaching a headcount that demands a simplified version of IT operational health, this software is a must-have to complete all of the tasks mentioned above.

#### What Types of Enterprise IT Management Software Exist?

**Service management tools**

This type of tool focuses on IT service management to help employees and customers navigate the company’s IT operations. This includes [help desk](https://www.g2.com/categories/help-desk), [service desk](https://www.g2.com/categories/service-desk), [knowledge management](https://www.g2.com/categories/knowledge-management), [patch management](https://www.g2.com/categories/patch-management), [IT service management](https://www.g2.com/categories/it-service-management-itsm-tools), and [incident management](https://www.g2.com/categories/incident-management) software. DevOps and IT teams would use this type of tool to respond and deliver great user experiences.

**Performance management tools**

Performance management tools focus on ensuring that the company’s IT infrastructure is running smoothly. This includes a set of [monitoring software](https://www.g2.com/categories/monitoring) such as [application performance monitoring](https://www.g2.com/categories/application-performance-monitoring-apm), [cloud infrastructure monitoring](https://www.g2.com/categories/cloud-infrastructure-monitoring), ​​[network monitoring](https://www.g2.com/categories/network-monitoring), and so on. This provides visibility to all the company’s IT infrastructure performance and connects with service management tools when a performance problem arises. Advanced tools also have [AIOps](https://www.g2.com/categories/aiops-platforms) and machine learning to analyze to identify performance issues and provide root-cause analysis for the IT teams. 

### What are the Common Features of Enterprise IT Management Software?

The following are some core features within enterprise IT management tools that can help users in better managing their IT infrastructure and service:

**Asset discovery:** At any point in an enterprise, there can be hundreds or thousands of technology assets that are critical for employees and the operation of the company. Taking proper stock of these assets is important for tracking, maintenance, and ensuring compliance and security. The platforms in this category offer enterprise data management related to asset inventory, performance, and history, beginning with the initial discovery of assets for accurate representation. A primary component of many enterprise IT management solutions is the ability to scan a company’s networks and identify the connected devices and assets, including laptops, desktops, and monitors. If new computers are added or removed, the discovery tools in some platforms can automatically detect this and update the data as necessary. IT experts might still need to perform certain manual tasks for configuring new assets based on proper compliance and permissions, but automated asset discovery and history tracking can help provide an accurate picture with minimal legwork.

**IT monitoring:** Monitor or log abnormalities is one of the key capabilities. Monitoring software allows companies to keep tabs on every aspect of their application, software, network, and other IT assets’ functionality. It sets a functional baseline for their overall IT health status and alerts IT managers when the performance dips below the baseline. Most software provides dashboards that allow companies to view their IT performance in real-time.

**Patch management:** Technology evolves quickly, and once employees are set up with appropriate systems, they require ongoing support to keep various applications updated with the constant flow of security patches and third-party updates. The platforms in this category help IT specialists maintain a bird’s eye view of the many patches and updates required for company assets, and the status of each device and network concerning these updates. When an important patch comes along, the files can be mass distributed to many systems connected to the company network, and in some cases automatically installed within corresponding apps. Several platforms offer similar capabilities with new software as a whole, deploying new applications onto devices so employees don’t have to do it themselves.

**Remote desktop access and control:** Although IT teams in larger companies can’t always deliver in-person assistance, modern solutions allow them to assist with individual support issues from afar. Many enterprise IT tools in this category share features of [remote support software](https://www.g2.com/categories/remote-support), which provide users with a way to remotely connect and gain temporary control over employee devices. If an employee is having technical issues with an application or the device itself, IT experts can leverage some of the tools in the category to provide direct support, either walking the employee through the troubleshooting process or taking specific actions directly on their computers through remote control. These capabilities can also be leveraged to help onboard new employees or help them master complex processes involving their technology assets. 

**ITSM integration** : IT service management (ITSM) tools should be connected with the monitoring and system management tools. This makes it easier for the users to manage their IT resources and support tickets. For optimal monitoring and resolution of internal issues, these platforms may integrate with service desk software or other programs designed around internal IT support ticketing, case assignment, and resource management.

### What are the Benefits of Enterprise IT Management Software?

A few of the benefits of enterprise IT management software are as follows:

**Provide visibility over the complete IT infrastructure:** The enterprise solutions in this category offer high-level insights into critical systems, assist with project management related to optimization, balancing, and remediation of company infrastructure. The data generated by these platforms makes them a natural complement to [corporate performance management software](https://www.g2.com/categories/corporate-performance-management-cpm), which provides insight into business objectives and the distributed activities that play a role in several KPIs. In addition, this solution can collect data from various sources such as SaaS, cloud platforms, mobile devices, on-premise assets, and so on. Enterprise IT management platforms offer the most relevant data for keeping systems running alongside other assets that assist with many other tasks IT teams perform. Visibility is a priceless commodity for modern IT teams; these tools are an ideal way for these departments to achieve it.

**Reduce downtime:** For mid-size and enterprise businesses, the integrity and performance of company data centers and devices are paramount. With these robust platforms, IT teams can better manage IT asset performance via a central dashboard and related systems to ensure that operations run smoothly. The comprehensive performance metrics and actionable insights offered by these solutions benefit IT teams with planning and execution of resource allocation. When companies get too big for more hands-on IT processes, these tools can help transition teams into the enterprise mindset with large-scale device management and analysis.

**Save time from repetitive tasks:** To manage hundreds to thousands of IT assets and devices, IT managers can streamline tasks such as patch deployment and user administration to make sure everything is up to date and follows compliance. Enterprise IT management solutions help automate security and compliance by systematically applying patches, configurations, and custom policies. This helps companies to enforce the most up-to-date IT policies to better control their IT infrastructure.

### Who Uses Enterprise IT Management Software?

Below are the teams, personas, roles, and functions that may use the software:

**IT teams:** Enterprise IT management tools are specially designed to be used across the IT department of a mid-sized or larger organization. With this software, the IT team can automate asset management, fix abnormalities, and support individual employees with IT issues. 

**Cross-functional teams:** Outside of the IT department, other teams can use this software to manage software and devices. They can file tickets and receive remote support when they encounter IT problems. 

#### Software Related to Enterprise IT Management Software

Related solutions that can be used together with enterprise IT management software include:

[Software asset management (SAM) software](https://www.g2.com/categories/software-asset-management-sam) **:** The software used by any organization are central to the daily processes and objectives. These applications can require a great deal of tracking and updating as new versions are released and licenses approach expiration. Software asset management (SAM) is a natural complement to enterprise IT management software since they help IT teams maintain visibility over software, its usage, and use cases across teams. These platforms offer a detailed inventory of a company’s active and inactive software tools, along with their versioning and license details, and the employees currently using them. If an important patch is made available for a tool, these platforms can help deploy and configure timely updates. Furthermore, if a critical application is nearing the end of its license terms, these platforms can help facilitate renewals or upgrades so employees can continue to use and benefit from their important applications.

[IT strategy consulting providers](https://www.g2.com/categories/it-strategy-consulting) **:** Deciding how to structure an IT team—including the technology and how they use it—requires a great deal of consideration, with each decision affecting the business as a whole. As a company grows and IT operations become more complex, it may benefit a company to hire an outside consultant for assistance in making the best decisions for a business’s unique needs. IT strategy consulting providers offer a variety of advisory services related to planning and implementing technology strategies. These services might come in handy when mapping out a company’s initial IT efforts, but also when restructuring or optimizing an existing IT department.

### Challenges with Enterprise IT Management Software

Software solutions can come with their own set of challenges. 

**Integration with other solutions:** Since an enterprise IT management software is usually a collection of software, it is difficult to integrate them with existing infrastructure. Unless the company operates under a single environment, which is rarely the case with large companies, there will be compatibility issues. The company should prepare to pay for additional customization to integrate the software into its legacy systems. 

**Resistance to change:** There will be resistance from employees when the company is introducing a set of software. This is an implementation challenge that usually comes with the introduction of any new software, except that this time the challenge is bigger with a collection of software. Those who benefit from the current infrastructure or manual work might fear losing their job or have trouble adapting to the new software. The best way to handle this is to communicate with the stakeholders early during the RFP process so they can have their input. This also encourages buy-in since everyone’s voice is being heard.

**Lack of training:** It is not easy to adapt to a new set of software. The company needs to ensure that the IT team and other employees have time for training before the official launch. There should also be a place where staff can ask questions early so everyone is on the same page. Again, those questions sometimes bring out integration issues so it is best to spot them early. 

### How to Buy Enterprise IT Management Software

#### Requirements Gathering (RFI/RFP) for Enterprise IT Management Software

Enterprise IT management software requirements can include standard asset management features like asset discovery and remote control and industry-specific criteria such as compliance with data regulations. Every company has different needs and many might not even need every software under this software. The buyer should make a business case of what goals need to be accomplished. Then they can list out the feature requirements based on the goals. Last, the buyer needs to create a budget based on the identified goals, and how much value will the software bring to the table. 

#### Compare Enterprise IT Management Software Products

**Create a long list**

A long list should include all products that have the core features for an enterprise-level IT management software unless the feature requirement doesn’t need that specific feature. For example, there is no need to have network monitoring if the company is happy with the existing network monitoring software. When buyers also need to replace certain systems, the long list can consist of software with advanced functionality such as workload automation and cloud computing. 

**Create a short list**

To generate a short list, buyers should eliminate products from the long list based on integration issues, budget, and bundling. Integration issues are paramount, so the buyer should enquire about additional customization costs with the vendor. Some vendors sell everything in a bundle, which increases the cost. Bundling should be negotiated to fit the budget, especially when the buyer already has some part of the system in place. There should be fewer than five vendors at this point. 

**Conduct demos**

The demos should be based on scenarios that simulate real-life operations at each stage of the IT asset operation, from daily operations to specific scenarios such as server downtime. Each scenario can focus on a type of requirement, such as monitoring abnormalities, remote support on company devices, or patching new software across different environments. This might take a long time because the buyer is testing a software. Ensuring that there are five or lesser than five products from the short list will help the company to save time while conducting extensive demos. 

#### Selection of Enterprise IT Management Software

**Choose a selection team**

The selection team usually includes IT asset managers, executives such as the CIO, and subject matter experts with extensive knowledge of the use cases. Managers from other departments such as support or procurement can also be involved in their teams using the software depending on the use case. Employees should also have their input during the product demo so everyone has a basic understanding of the software. 

**Negotiation**

The negotiation should focus on the strengths and weaknesses of each product and vendor. For instance, the ability of the vendor to customize the system or provide global support can be a deal-breaker.

**Final decision**

Since different software will provide different capabilities, there might not be a direct comparison between the selections. So while the pricing of the software is important, buyers should try to estimate the potential ROI of each solution before making a decision.