# Agentforce Field Service (formerly Salesforce Field Service) vs Zoho FSM Comparison
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## AI Generated Summary
- **G2 reviewers report** that Agentforce Field Service excels in its ability to transform business operations, with users highlighting features like autonomous dispatch and triage that allow the software to proactively address issues before human intervention is needed. This capability significantly enhances operational efficiency.
- **Users say** that Zoho FSM stands out for its customization options, allowing businesses to tailor the platform to their specific needs. Reviewers appreciate the convenience of integrating additional tools through endpoints, making it a flexible choice for diverse field service requirements.
- **According to verified reviews** , Agentforce Field Service has a higher overall satisfaction rating, reflecting its robust performance in managing ground operations. Users note that it has greatly reduced inconsistencies and improved customer service, making it a reliable choice for mid-market companies.
- **Reviewers mention** that while Zoho FSM is user-friendly and intuitive, it may not match the comprehensive capabilities of Agentforce Field Service in terms of advanced features. Users have praised Zoho for its ease of scheduling and time tracking, but some feel it lacks the depth needed for larger operations.
- **G2 reviewers highlight** that both platforms offer quality support, but Agentforce Field Service has a slight edge in user feedback regarding its overall partnership in business operations. Users appreciate the proactive support and guidance provided, which enhances their experience with the software.
- **Users report** that while Zoho FSM is free and appealing for small businesses, Agentforce Field Service's investment is justified by its extensive features and higher satisfaction ratings. This makes it a preferred choice for mid-market companies looking for a comprehensive field service management solution.



| | Agentforce Field Service (formerly Salesforce Field Service) | Zoho FSM | 
|---|---|---|
| **Star Rating** | 4.4 out of 5 | 4.3 out of 5 | 
| **Total Reviews** | 1,045 | 10 | 
| **Largest Market Segment** | Mid-Market (42.8% of reviews) | Small-Business (60.0% of reviews) | 
| **Entry Level Price** | $165.00 1 User Per Month | Free 30 Appointments per month | 

---
## Top Pros & Cons

### Agentforce Field Service (formerly Salesforce Field Service)

Pros:
- Scheduling Management (103 reviews)
- Ease of Use (63 reviews)

Cons:
- Learning Curve (84 reviews)
- Improvement Needed (74 reviews)

### Zoho FSM

Pros:
- Ease of Use (3 reviews)
- Easy Integration (2 reviews)

Cons:
- Customization Difficulties (2 reviews)
- Feature Limitations (2 reviews)

---
## Ratings Comparison
| Rating | Agentforce Field Service (formerly Salesforce Field Service) | Zoho FSM | 
|---|---|---|
  | **Meets Requirements** | 8.6 (375 reviews) | 9.0 (10 reviews) | 
  | **Ease of Use** | 8.4 (785 reviews) | 8.7 (10 reviews) | 
  | **Ease of Setup** | 7.8 (653 reviews) | 8.5 (8 reviews) | 
  | **Ease of Admin** | 8.3 (189 reviews) | 8.0 (5 reviews) | 
  | **Quality of Support** | 8.5 (365 reviews) | 8.5 (10 reviews) | 
  | **Has the product been a good partner in doing business?** | 8.7 (181 reviews) | 9.3 (5 reviews) | 
  | **Product Direction (% positive)** | 8.9 (364 reviews) | 8.8 (10 reviews) | 

---
## Pricing

### Agentforce Field Service (formerly Salesforce Field Service)

#### Entry-Level Pricing

Plan: Dispatcher

Price: $165.00 1 User Per Month

Description: Intelligent Dispatch Console built directly on CRM.

Key Features:
- Scheduling and Optimization
- Resource and Work Management
- Workflow Automation

[Browse all 4 editions](https://www.g2.com/products/agentforce-field-service-formerly-salesforce-field-service/pricing)

#### Free Trial

No

### Zoho FSM

#### Entry-Level Pricing

Plan: Free

Price: Free 30 Appointments per month

Key Features:
- Contact Management
- Work Order Management
- Dispatch Console

[Browse all 4 editions](https://www.g2.com/products/zoho-fsm/pricing)

#### Free Trial

Yes

---
## Features Comparison By Category

### Field Service Management

| Product | Score | Reviews |
|---|---|---|
| **Agentforce Field Service (formerly Salesforce Field Service)** | 8.3/10 | 366 |
| **Zoho FSM** | 8.6/10 | 10 |

#### Generative AI

| Feature | Agentforce Field Service (formerly Salesforce Field Service) | Zoho FSM | 
|---|---|---|
| **AI Text Summarization** | 7.9 (153 reviews) | Feature Not Available | 
| **AI Image-to-Text** | 7.5 (150 reviews) | Feature Not Available | 

#### Before the Job

| Feature | Agentforce Field Service (formerly Salesforce Field Service) | Zoho FSM | 
|---|---|---|
| **Calendar** | 8.6 (294 reviews) | 8.8 (7 reviews) | 
| **Dispatch** | 8.6 (288 reviews) | 9.8 (7 reviews) | 
| **Roles** | 8.6 (278 reviews) | 9.6 (8 reviews) | 
| **Booking** | 8.4 (270 reviews) | 9.0 (7 reviews) | 

#### On the Job

| Feature | Agentforce Field Service (formerly Salesforce Field Service) | Zoho FSM | 
|---|---|---|
| **Location** | Feature Not Available | 8.6 (7 reviews) | 
| **Employee Communication** | 8.5 (279 reviews) | 7.9 (7 reviews) | 
| **Behavior Monitoring** | Feature Not Available | 6.4 (7 reviews) | 
| **Client Notifications** | 8.5 (273 reviews) | 7.6 (7 reviews) | 
| **Field Sales** | 8.4 (225 reviews) | 6.7 (7 reviews) | 

#### After the Job

| Feature | Agentforce Field Service (formerly Salesforce Field Service) | Zoho FSM | 
|---|---|---|
| **Reports** | 8.7 (282 reviews) | 8.8 (8 reviews) | 
| **Analytics** | 8.6 (274 reviews) | 9.3 (7 reviews) | 
| **Invoicing** | 8.2 (224 reviews) | 9.5 (7 reviews) | 
| **CRM Integrations** | 8.7 (242 reviews) | 9.8 (8 reviews) | 

#### Agentic AI - Field Service Management

| Feature | Agentforce Field Service (formerly Salesforce Field Service) | Zoho FSM | 
|---|---|---|
| **Autonomous Task Execution** | 8.0 (74 reviews) | Not enough data | 
| **Natural Language Interaction** | 7.8 (61 reviews) | Not enough data | 
| **Proactive Assistance** | 8.3 (70 reviews) | Not enough data | 

---
## Categories
**Shared Categories (1):** [Field Service Management Software](https://www.g2.com/categories/field-service-management)




---
## Reviewer Demographics

### By Company Size

| Segment | Agentforce Field Service (formerly Salesforce Field Service) | Zoho FSM | 
|---|---|---|
| **Small-Business** | 21.6% | 60.0% | 
| **Mid-Market** | 42.8% | 20.0% | 
| **Enterprise** | 35.7% | 20.0% | 

### By Industry

#### Agentforce Field Service (formerly Salesforce Field Service)

- **Information Technology and Services:** 10.1%
- **Manufacturing:** 8.0%
- **Computer Software:** 4.9%
- **Hospital & Health Care:** 4.8%
- **Consulting:** 4.6%
- **Automotive:** 4.3%
- **Telecommunications:** 4.3%
- **Consumer Services:** 4.0%
- **Construction:** 3.2%
- **Oil & Energy:** 3.1%
- **Other:** 48.9%

#### Zoho FSM

- **Information Technology and Services:** 30.0%
- **Manufacturing:** 10.0%
- **Media Production:** 10.0%
- **Hospitality:** 10.0%
- **Facilities Services:** 10.0%
- **Education Management:** 10.0%
- **Airlines/Aviation:** 10.0%
- **Accounting:** 10.0%

---
## Alternatives

### Alternatives to Agentforce Field Service (formerly Salesforce Field Service)

- [Jobber](https://www.g2.com/products/jobber/reviews) — 4.6/5 stars (509 reviews)
- [Skedulo](https://www.g2.com/products/skedulo/reviews) — 4.1/5 stars (422 reviews)
- [ServiceTitan](https://www.g2.com/products/servicetitan/reviews) — 4.5/5 stars (372 reviews)
- [IFS Cloud](https://www.g2.com/products/ifs-cloud/reviews) — 4.0/5 stars (272 reviews)
- [Dynamics 365 Field Service](https://www.g2.com/products/dynamics-365-field-service/reviews) — 3.9/5 stars (156 reviews)
- [ServiceMax](https://www.g2.com/products/ptc-servicemax/reviews) — 4.2/5 stars (145 reviews)
- [Oracle Field Service Cloud](https://www.g2.com/products/oracle-field-service-cloud/reviews) — 4.0/5 stars (139 reviews)
- [Housecall Pro](https://www.g2.com/products/housecall-pro/reviews) — 4.3/5 stars (204 reviews)
- [FieldPulse](https://www.g2.com/products/fieldpulse-fieldpulse/reviews) — 4.7/5 stars (363 reviews)
- [Simpro](https://www.g2.com/products/simpro/reviews) — 4.1/5 stars (408 reviews)

### Alternatives to Zoho FSM

- [FieldPulse](https://www.g2.com/products/fieldpulse-fieldpulse/reviews) — 4.7/5 stars (363 reviews)
- [Jobber](https://www.g2.com/products/jobber/reviews) — 4.6/5 stars (509 reviews)
- [ServiceTitan](https://www.g2.com/products/servicetitan/reviews) — 4.5/5 stars (372 reviews)
- [NetSuite](https://www.g2.com/products/netsuite/reviews) — 4.1/5 stars (4829 reviews)
- [Connecteam](https://www.g2.com/products/connecteam/reviews) — 4.6/5 stars (3505 reviews)
- [Jotform](https://www.g2.com/products/jotform/reviews) — 4.7/5 stars (5233 reviews)
- [Verizon Connect](https://www.g2.com/products/verizon-connect/reviews) — 3.8/5 stars (961 reviews)
- [Quickbase](https://www.g2.com/products/quickbase/reviews) — 4.5/5 stars (1549 reviews)
- [Bluebeam](https://www.g2.com/products/bluebeam/reviews) — 4.5/5 stars (461 reviews)
- [Skedulo](https://www.g2.com/products/skedulo/reviews) — 4.1/5 stars (422 reviews)

---
## Top Discussions

### Agentforce Field Service (formerly Salesforce Field Service)

- Title: [What is Salesforce Field Service used for?](https://www.g2.com/discussions/what-is-salesforce-field-service-used-for) — 2 comments, 2 upvotes
  > **Top comment:** "In my view if you looking for a comprehensive sales solutions that also  manages field service operations, Salesforce Field Service can be a valuable tool..."

### Zoho FSM

No discussions available for this product.

---
**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/agentforce-field-service-formerly-salesforce-field-service-vs-zoho-fsm)