Compare Zoho Desk and Zoom Virtual Agent 
At a Glance
Market Segments
Small-Business (72.8% of reviews)
Mid-Market (75.9% of reviews)
Entry-Level Pricing
$0.00
$ < 50,000 annual customer service requests
Zoho Desk
Star Rating
(7,444)4.4 out of 5
Market Segments
Small-Business (72.8% of reviews)
Pros & Cons
Entry-Level Pricing
$0.00
Browse all 5 pricing plansZoom Virtual Agent
Star Rating
(215)4.5 out of 5
Market Segments
Mid-Market (75.9% of reviews)
Pros & Cons
Entry-Level Pricing
$ < 50,000 annual customer service requests
Browse all 3 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Zoho Desk excels in user-friendliness, with many praising its drag-and-drop interface that significantly enhances productivity. Users appreciate how easy it is to organize their company's system, making it a top choice for small businesses.
- Users say that Zoom Virtual Agent stands out for its compatibility with major applications, making it a versatile tool for professionals. The AI integrations for meeting summaries and transcriptions are highlighted as game-changers for efficient communication.
- Reviewers mention that Zoho Desk offers a variety of options for managing tickets, such as linking and holding tickets, which helps streamline email sorting. This flexibility is particularly beneficial for teams handling multiple threads of communication.
- According to verified reviews, Zoom Virtual Agent is praised for its ability to handle customer queries quickly, often without the need for human intervention. Users appreciate its capability to answer common questions instantly, which can save time and resources.
- G2 reviewers highlight that while both platforms have strong support features, Zoom Virtual Agent receives higher marks for its quality of support. Users feel that the assistance provided is timely and effective, enhancing their overall experience.
- Users report that Zoho Desk's implementation process is straightforward, with many noting that they do not have to install the software on their own servers. This ease of setup is a significant advantage for small businesses looking to get started quickly.
Pricing
Entry-Level Pricing
Zoho Desk
FREE
$0.00
Completely Free upto 3 agents
- Email Ticketing
- Customer Management
- Private Knowledge Base
Zoom Virtual Agent
Standard
$
< 50,000 annual customer service requests
Standard Features:
- Intelligent Self-Service Q&A
- Support for Images in Answers
- UI Config Manager
Free Trial
Zoho Desk
Free Trial is available
Zoom Virtual Agent
Free Trial is available
Ratings
Meets Requirements
8.7
5,965
8.6
150
Ease of Use
8.5
6,045
8.7
150
Ease of Setup
8.1
5,318
8.5
105
Ease of Admin
8.3
4,925
8.6
98
Quality of Support
8.3
5,361
9.0
149
Has the product been a good partner in doing business?
8.4
4,453
9.4
100
Product Direction (% positive)
8.9
5,715
9.1
137
Features by Category
Ticket and Case Management
8.6
3440
|
Verified
Not enough data
8.5
3355
|
Verified
Not enough data
8.3
3163
|
Verified
Not enough data
8.3
2951
|
Verified
Not enough data
8.2
2679
|
Verified
Not enough data
8.4
2916
|
Verified
Not enough data
8.5
2932
|
Verified
Not enough data
8.3
2525
|
Verified
Not enough data
Generative AI
7.4
967
Not enough data
7.4
953
Not enough data
Agentic AI - Help Desk
7.1
357
Not enough data
7.1
360
Not enough data
7.2
358
Not enough data
Communication Channels
8.3
2876
|
Verified
Not enough data
8.6
3117
|
Verified
Not enough data
8.2
2419
|
Verified
Not enough data
8.0
2162
|
Verified
Not enough data
7.8
1923
|
Verified
Not enough data
Platform
8.1
2306
|
Verified
Not enough data
8.2
2750
|
Verified
Not enough data
8.4
2853
|
Verified
Not enough data
8.2
2313
|
Verified
Not enough data
8.2
2832
|
Verified
Not enough data
8.4
2979
|
Verified
Not enough data
Core Conversational Capabilities - AI Chatbots
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Data
Not enough data
Not enough data
Not enough data
Not enough data
Interaction
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Task & Flow Management - AI Chatbots
Not enough data
Not enough data
Not enough data
Not enough data
Learning
Not enough data
Not enough data
Not enough data
Not enough data
Deployment & Embedding - AI Chatbots
Not enough data
Not enough data
Not enough data
Not enough data
Content Generation
Not enough data
Not enough data
Not enough data
Not enough data
Admin & Configuration - AI Chatbots
Not enough data
Not enough data
System
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - AI Chatbots
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Monitoring & Improvement - AI Chatbots
Not enough data
Not enough data
Reliability & Safety - AI Chatbots
Not enough data
Not enough data
Administration
8.2
345
Not enough data
8.2
343
Not enough data
8.4
346
Not enough data
Knowledge Management
8.6
325
Not enough data
8.2
316
Not enough data
8.2
322
Not enough data
Compliance
8.4
338
Not enough data
8.3
335
Not enough data
8.2
337
Not enough data
8.1
335
Not enough data
Customer Support
8.2
311
Not enough data
8.2
312
Not enough data
8.0
310
Not enough data
Data Security
8.1
337
Not enough data
8.1
331
Not enough data
8.4
335
Not enough data
8.4
333
Not enough data
Administration
8.1
313
Not enough data
8.4
315
Not enough data
8.5
313
Not enough data
Generative AI
7.6
248
Not enough data
Channels
8.2
579
Not enough data
8.0
556
Not enough data
Feature Not Available
Not enough data
Design
7.9
545
Not enough data
7.7
554
Not enough data
8.1
551
Not enough data
8.1
547
Not enough data
8.1
531
Not enough data
Generative AI
7.5
426
Not enough data
7.5
419
Not enough data
Usability
8.3
448
Not enough data
8.3
442
Not enough data
8.3
434
Not enough data
Reporting
8.3
431
Not enough data
8.2
416
Not enough data
8.3
423
Not enough data
Generative AI
7.7
329
Not enough data
7.8
324
Not enough data
Responses
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Automation - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Autonomy - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Responses
Not enough data
7.9
34
Not enough data
7.7
34
Not enough data
8.4
34
Not enough data
8.2
29
Not enough data
Feature Not Available
Platform
Not enough data
8.2
29
Not enough data
7.9
33
Not enough data
8.4
34
Not enough data
8.1
33
Not enough data
7.2
23
Not enough data
7.8
24
Not enough data
7.2
27
Generative AI
Not enough data
9.1
11
Not enough data
9.4
11
Generative AI
7.9
175
Not enough data
8.0
177
Not enough data
Feature Not Available
Not enough data
Communication
8.8
718
|
Verified
Not enough data
8.7
759
|
Verified
Not enough data
8.6
658
Not enough data
8.6
631
|
Verified
Not enough data
8.3
355
Not enough data
Internal Use
8.2
2750
|
Verified
Not enough data
Feature Not Available
Not enough data
8.4
455
Not enough data
8.7
714
|
Verified
Not enough data
8.6
692
|
Verified
Not enough data
8.6
707
|
Verified
Not enough data
Generative AI
7.7
423
8.7
5
Self-Service Experience
8.5
1514
8.1
45
8.4
1472
8.1
80
8.1
1279
6.6
27
8.1
772
8.6
30
8.2
817
7.8
36
Self-Service Platform
8.3
843
8.4
44
8.3
819
8.1
42
7.8
732
7.8
44
8.2
767
7.9
36
Agentic AI - Customer Self-Service
7.7
79
Not enough data
7.7
80
Not enough data
7.9
79
Not enough data
7.8
84
Not enough data
7.8
82
Not enough data
7.8
80
Not enough data
7.7
83
Not enough data
Generative AI
8.2(won by default)
119
Not enough data
8.1(won by default)
117
Not enough data
Process
8.7(won by default)
491
Not enough data
9.0(won by default)
638
Not enough data
8.5(won by default)
490
Not enough data
Channels
9.0(won by default)
627
Not enough data
8.5(won by default)
545
Not enough data
8.7(won by default)
516
Not enough data
8.6(won by default)
459
Not enough data
8.8(won by default)
485
Not enough data
Insight
8.7(won by default)
494
Not enough data
8.9(won by default)
546
Not enough data
8.8(won by default)
516
Not enough data
9.0(won by default)
591
Not enough data
Generative AI
7.7
185
Not enough data
7.7
184
Not enough data
Voice Recognition - AI Voice Assistants
Not enough data
Not enough data
Speech Synthesis - AI Voice Assistants
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Security and privacy - AI Voice Assistants
Not enough data
Not enough data
Compatibility - AI Voice Assistants
Not enough data
Not enough data
Agentic AI - Google Workspace for Sales
7.2
6
Not enough data
7.5
6
Not enough data
6.9
6
Not enough data
6.9
6
Not enough data
7.2
6
Not enough data
Customer Query Resolution - AI Customer Support Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customer Interaction Automation - AI Customer Support Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Autonomy
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Zoho Desk and Zoom Virtual Agent are categorized as AI Customer Support Agents and Customer Self-Service
Unique Categories
Zoho Desk is categorized as Help Desk, Social Customer Service, Complaint Management, Live Chat, Digital Customer Service Platforms, Contact Center Knowledge Base, Google Workspace for Sales, and Customer Communications Management
Zoom Virtual Agent is categorized as AI Chatbots, Chatbots, AI Agents For Business Operations, and AI Voice Assistants
Reviews
Reviewers' Company Size
Zoho Desk
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Zoom Virtual Agent
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
17.8%
Computer Software
10.7%
Computer & Network Security
4.1%
Financial Services
3.6%
Retail
3.5%
Other
60.1%
Computer Software
19.2%
Retail
7.4%
Internet
6.9%
Health, Wellness and Fitness
5.4%
Consumer Services
5.4%
Other
55.7%
Alternatives
Discussions
Where do I find training VDO?
3 Comments
TW
I agree with you. VOD training is essential for fast implementation and developing "best practice" for your Desk software. I'm sure you have already...Read more
Is it possible for you to make integration with G suite a breeze?
2 Comments
PS
Hi Daniel,
Here are the steps to configure email forwarding from Gsuite to Zoho Desk:
Sign in to the Google Admin Console.
Click Apps, then click G...Read more
Does Solvvy offer a free trial?
1 Comment
Official Response from Zoom Virtual Agent
Yes, Solvvy provides a two-week free trial to help you determine if it's the right solution for you. Signing up is easy, just navigate to our Live Demo form:...Read more
How long does it take to implement Solvvy?
1 Comment
Official Response from Zoom Virtual Agent
Implementing Solvvy only takes 1 - 2 weeks.Read more
Who are Solvvy's customers?
1 Comment
Official Response from Zoom Virtual Agent
Solvvy has close to 100 customers ranging from small, large, to post-IPO businesses. To learn more about our customers, and hear their testimonials, you can...Read more
Hunting for software insights?
With over 3 million reviews, we can provide the specific details that help you make an informed software buying decision for your business. Finding the right product is important, let us help.
