Compare Zoho Desk vs Zendesk Support
See this
comparison of Zoho Desk vs. Zendesk Support
based on data from user reviews. Zoho Desk rates 4.3/5 stars with 1,215 reviews. Zendesk Support rates 4.2/5 stars with 1,576 reviews. Each product's score is calculated by real-time data from verified user reviews.

Pricing

 
FREE
$0
/agent/month
Essential
$5
/month
 
PROFESSIONAL
$12
/agent/month
Team
$19
/month
 
ENTERPRISE
$25
/agent/month
Professional
$49
/month
 
Enterprise
$99
/month
 
Free Trial
Free Trial
Zoho Desk
FREE
$0/agent/month
PROFESSIONAL
$12/agent/month
ENTERPRISE
$25/agent/month
Free Trial
Zendesk Support
Essential
$5/month
Team
$19/month
Professional
$49/month
Enterprise
$99/month
Free Trial

Ratings

Meets Requirements
Meets Requirements
8.7
8.7
Ease of Use
Ease of Use
8.5
8.6
Ease of Setup
Ease of Setup
8.1
8.2
Ease of Admin
Ease of Admin
8.4
8.3
Quality of Support
Quality of Support
8.2
8.3
Ease of Doing Business With
Ease of Doing Business With
8.5
8.4
Product Direction (% positive)
Product Direction (% positive)
8.7
7.6
Meets Requirements
Zoho Desk
8.7
Zendesk Support
8.7
Ease of Use
Zoho Desk
8.5
Zendesk Support
8.6
Ease of Setup
Zoho Desk
8.1
Zendesk Support
8.2
Ease of Admin
Zoho Desk
8.4
Zendesk Support
8.3
Quality of Support
Zoho Desk
8.2
Zendesk Support
8.3
Ease of Doing Business With
Zoho Desk
8.5
Zendesk Support
8.4
Product Direction (% positive)
Zoho Desk
8.7
Zendesk Support
7.6

Features

Ticket and Case Management
Ticket creation user experience
Zoho Desk
8.7
Zendesk Support
8.9
Ticket response user experience
Zoho Desk
8.5
Zendesk Support
8.7
Workflow
Zoho Desk
8.2
Zendesk Support
8.5
Response Automation
Zoho Desk
8.4
Zendesk Support
8.4
SLA Management
Zoho Desk
8.3
Zendesk Support
8.1
Attachments/Screencasts
Zoho Desk
8.3
Zendesk Support
8.4
Ticket Collaboration
Zoho Desk
8.6
Zendesk Support
8.6
Knowledge Share
Knowledge Base
Zoho Desk
8.7
Zendesk Support
8.6
Searchable Articles
Zoho Desk
8.7
Zendesk Support
8.6
Community Forums
Zoho Desk
8.4
Zendesk Support
8.3
Interactive FAQs & Forums
Zoho Desk
8.6
Zendesk Support
8.3
Process
Mentions
Zoho Desk
9.0
Zendesk Support
8.5
Tickets
Zoho Desk
9.1
Zendesk Support
9.2
Macros
Zoho Desk
8.6
Zendesk Support
8.8
Collaboration
Zoho Desk
8.9
Zendesk Support
8.7
Interaction
Web Portals
Zoho Desk
8.6
Zendesk Support
8.6
Forum to Reponse
Zoho Desk
8.5
Zendesk Support
8.5
Tickets and Tagging
Zoho Desk
8.8
Zendesk Support
8.9
Live Chat
Zoho Desk
8.7
Zendesk Support
8.6
Channels
Email
Zoho Desk
9.2
Zendesk Support
9.0
Social
Zoho Desk
8.8
Zendesk Support
8.6
Live Chat
Zoho Desk
9.0
Zendesk Support
8.6
Phone
Zoho Desk
8.8
Zendesk Support
8.2
Text
Zoho Desk
9.1
Zendesk Support
8.6
Insight
Surveys
Zoho Desk
8.9
Zendesk Support
8.5
Reporting
Zoho Desk
9.0
Zendesk Support
8.5
Visitor Activity
Zoho Desk
8.9
Zendesk Support
8.6
Help Desk
Zoho Desk
9.2
Zendesk Support
8.7
Communication Channels
Customer Portal
Zoho Desk
8.4
Zendesk Support
8.5
Email to Case
Zoho Desk
8.7
Zendesk Support
8.8
Chat/Live Support
Zoho Desk
8.5
Zendesk Support
8.4
Social Integration
Zoho Desk
8.5
Zendesk Support
8.2
Call Center
Make, Receive, and Record Calls
Zoho Desk
8.4
Zendesk Support
8.1
Customer and Contacts Database
Zoho Desk
8.3
Zendesk Support
8.2
Products and Version Tracking
Zoho Desk
8.4
Zendesk Support
8.2
Call Scripting
Zoho Desk
8.3
Zendesk Support
8.0
Interactive Voice Response (IVR)
Zoho Desk
8.3
Zendesk Support
7.9
Self Service/Community
Forums
Zoho Desk
8.3
Zendesk Support
8.1
Knowledge Base
Zoho Desk
8.4
Zendesk Support
8.4
Ideas/Feedback
Zoho Desk
8.4
Zendesk Support
8.1
Q&A
Zoho Desk
8.5
Zendesk Support
8.2
Reporting & Analytics
Social Monitoring
Zoho Desk
8.5
Zendesk Support
8.0
Reporting
Zoho Desk
8.3
Zendesk Support
8.0
Dashboards
Zoho Desk
8.5
Zendesk Support
8.2
Platform
Mobile User Support
Zoho Desk
8.4
Zendesk Support
8.1
ITIL Compliance
Zoho Desk
8.5
Zendesk Support
8.2
Customization
Zoho Desk
8.3
Zendesk Support
8.0
User, Role, and Access Management
Zoho Desk
8.5
Zendesk Support
8.3
Internationalization
Zoho Desk
8.2
Zendesk Support
8.2
Performance & Reliability
Zoho Desk
8.7
Zendesk Support
8.5
Integration APIs
Zoho Desk
8.5
Zendesk Support
8.4

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
70.4%
38.3%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
23.9%
44.9%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
5.7%
16.8%
Zoho Desk
Small-Business
70.4%
Mid-Market
23.9%
Enterprise
5.7%
Zendesk Support
Small-Business
38.3%
Mid-Market
44.9%
Enterprise
16.8%

Reviewers' Industry

 
Information Technology and Services
23.4%
Computer Software
17.5%
 
Computer Software
10.4%
Information Technology and Services
15.2%
 
Telecommunications
3.9%
Internet
9.9%
 
Internet
3.9%
Marketing and Advertising
4.7%
 
Marketing and Advertising
3.8%
Retail
3.5%
 
Other
54.6%
Other
49.2%
Zoho Desk
Information Technology and Services
23.4%
Computer Software
10.4%
Telecommunications
3.9%
Internet
3.9%
Marketing and Advertising
3.8%
Other
54.6%
Zendesk Support
Computer Software
17.5%
Information Technology and Services
15.2%
Internet
9.9%
Marketing and Advertising
4.7%
Retail
3.5%
Other
49.2%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
Garret A.
User in Information Technology and Services

The task distribution system, reports, chat system and client database management are the best things in this application. Excellent multi-channel support and an excellent interface - Integrating the knowledge base into ticket design is really neat! The...

Abbey S.
Administrator in Education Management

The product evaluation, decision making and implementing process with Zendesk was true to the company's brand: Zen. I evaluated 5 other competing products and chose Zendesk for its reliability and scalability, in addition to exceptional customer service and...

Most Helpful Critical Review
Most Helpful Critical Review
G2 User in Computer Software

I absolutely despise the amount of effort required to do a basic filter; the fact that it is super easy to create a new user when an existing user already matches on email (simply by doing things out of order); that you have to click twice to search...

Matthew W.
Administrator in Computer Software

After the setup, and things were going smoothly, they ended up getting really bad. Our web application would send out an email with data from a signup form anytime someone signup up for our SaaS product. Things would be going fine, then Zendesk would decide...

 
Zoho Desk
Most Helpful Favorable Review
Garret A.
User in Information Technology and Services

The task distribution system, reports, chat system and client database management are the best things in this application. Excellent multi-channel support and an excellent interface - Integrating the knowledge base into ticket design is really neat! The...

Most Helpful Critical Review
G2 User in Computer Software

I absolutely despise the amount of effort required to do a basic filter; the fact that it is super easy to create a new user when an existing user already matches on email (simply by doing things out of order); that you have to click twice to search...

Zendesk Support
Most Helpful Favorable Review
Abbey S.
Administrator in Education Management

The product evaluation, decision making and implementing process with Zendesk was true to the company's brand: Zen. I evaluated 5 other competing products and chose Zendesk for its reliability and scalability, in addition to exceptional customer service and...

Most Helpful Critical Review
Matthew W.
Administrator in Computer Software

After the setup, and things were going smoothly, they ended up getting really bad. Our web application would send out an email with data from a signup form anytime someone signup up for our SaaS product. Things would be going fine, then Zendesk would decide...

Screenshots

 
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Videos

 
No videos provided
Zoho Desk
Zendesk Support
No videos provided

Downloads

 No downloads providedNo downloads provided
Zoho Desk
No downloads provided
Zendesk Support
No downloads provided
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