Compare Zoho Desk vs TeamSupport

See this
comparison of Zoho Desk vs. TeamSupport
based on data from user reviews. Zoho Desk rates 4.3/5 stars with 1,229 reviews. TeamSupport rates 4.3/5 stars with 548 reviews. Each product's score is calculated by real-time data from verified user reviews.

Pricing

 
FREE
$0
/agent/month
Support Desk
$50
/ agent / month billed annually
 
PROFESSIONAL
$12
/agent/month
Enterprise
$65
/ agent / month billed annually
 
ENTERPRISE
$25
/agent/month
Private Cloud
Custom
Contact Us for Pricing
 
Free Trial
Free Trial
Zoho Desk
FREE
$0/agent/month
PROFESSIONAL
$12/agent/month
ENTERPRISE
$25/agent/month
Free Trial
TeamSupport
Support Desk
$50/ agent / month billed annually
Enterprise
$65/ agent / month billed annually
Private Cloud
CustomContact Us for Pricing
Free Trial

Ratings

Meets Requirements
Meets Requirements
8.7
8.6
Ease of Use
Ease of Use
8.5
8.7
Ease of Setup
Ease of Setup
8.1
8.3
Ease of Admin
Ease of Admin
8.4
8.7
Quality of Support
Quality of Support
8.2
8.8
Ease of Doing Business With
Ease of Doing Business With
8.5
9.2
Product Direction (% positive)
Product Direction (% positive)
8.7
9.0
Meets Requirements
Zoho Desk
8.7
TeamSupport
8.6
Ease of Use
Zoho Desk
8.5
TeamSupport
8.7
Ease of Setup
Zoho Desk
8.1
TeamSupport
8.3
Ease of Admin
Zoho Desk
8.4
TeamSupport
8.7
Quality of Support
Zoho Desk
8.2
TeamSupport
8.8
Ease of Doing Business With
Zoho Desk
8.5
TeamSupport
9.2
Product Direction (% positive)
Zoho Desk
8.7
TeamSupport
9.0

Features

Ticket and Case Management
Ticket creation user experience
Zoho Desk
8.7
TeamSupport
8.9
Ticket response user experience
Zoho Desk
8.5
TeamSupport
8.8
Workflow
Zoho Desk
8.2
TeamSupport
8.4
Response Automation
Zoho Desk
8.4
TeamSupport
8.5
SLA Management
Zoho Desk
8.3
TeamSupport
8.4
Attachments/Screencasts
Zoho Desk
8.3
TeamSupport
8.6
Ticket Collaboration
Zoho Desk
8.6
TeamSupport
8.8
Knowledge Share
Knowledge Base
Zoho Desk
8.7
TeamSupport
8.3
Searchable Articles
Zoho Desk
8.7
TeamSupport
8.3
Community Forums
Zoho Desk
8.4
TeamSupport
8.0
Interactive FAQs & Forums
Zoho Desk
8.6
TeamSupport
8.3
Interaction
Web Portals
Zoho Desk
8.5
TeamSupport
8.7
Forum to Reponse
Zoho Desk
8.5
TeamSupport
8.4
Tickets and Tagging
Zoho Desk
8.8
TeamSupport
8.9
Live Chat
Zoho Desk
8.6
TeamSupport
8.3
Communication Channels
Customer Portal
Zoho Desk
8.4
TeamSupport
8.4
Email to Case
Zoho Desk
8.7
TeamSupport
8.9
Chat/Live Support
Zoho Desk
8.5
TeamSupport
8.3
Social Integration
Zoho Desk
8.5
TeamSupport
8.4
Call Center
Make, Receive, and Record Calls
Zoho Desk
8.4
TeamSupport
8.2
Customer and Contacts Database
Zoho Desk
8.3
TeamSupport
8.6
Products and Version Tracking
Zoho Desk
8.4
TeamSupport
8.6
Call Scripting
Zoho Desk
8.3
TeamSupport
Not enough data available
Interactive Voice Response (IVR)
Zoho Desk
8.3
TeamSupport
Not enough data available
Self Service/Community
Forums
Zoho Desk
8.3
TeamSupport
8.2
Knowledge Base
Zoho Desk
8.4
TeamSupport
8.4
Ideas/Feedback
Zoho Desk
8.4
TeamSupport
8.4
Q&A
Zoho Desk
8.5
TeamSupport
8.4
Reporting & Analytics
Social Monitoring
Zoho Desk
8.5
TeamSupport
Not enough data available
Reporting
Zoho Desk
8.3
TeamSupport
8.3
Dashboards
Zoho Desk
8.4
TeamSupport
8.6
Platform
Mobile User Support
Zoho Desk
8.5
TeamSupport
7.4
ITIL Compliance
Zoho Desk
8.5
TeamSupport
Not enough data available
Customization
Zoho Desk
8.3
TeamSupport
8.4
User, Role, and Access Management
Zoho Desk
8.5
TeamSupport
8.7
Internationalization
Zoho Desk
8.2
TeamSupport
7.9
Performance & Reliability
Zoho Desk
8.7
TeamSupport
8.7
Integration APIs
Zoho Desk
8.5
TeamSupport
8.5

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
70.5%
40.7%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
24.0%
46.9%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
5.6%
12.4%
Zoho Desk
Small-Business
70.5%
Mid-Market
24.0%
Enterprise
5.6%
TeamSupport
Small-Business
40.7%
Mid-Market
46.9%
Enterprise
12.4%

Reviewers' Industry

 
Information Technology and Services
23.4%
Computer Software
26.7%
 
Computer Software
10.4%
Information Technology and Services
21.1%
 
Telecommunications
3.9%
Internet
5.4%
 
Internet
3.9%
Financial Services
4.2%
 
Marketing and Advertising
3.8%
Hospitality
3.7%
 
Other
54.6%
Other
38.9%
Zoho Desk
Information Technology and Services
23.4%
Computer Software
10.4%
Telecommunications
3.9%
Internet
3.9%
Marketing and Advertising
3.8%
Other
54.6%
TeamSupport
Computer Software
26.7%
Information Technology and Services
21.1%
Internet
5.4%
Financial Services
4.2%
Hospitality
3.7%
Other
38.9%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
Garret A.
User in Information Technology and Services

The task distribution system, reports, chat system and client database management are the best things in this application. Excellent multi-channel support and an excellent interface - Integrating the knowledge base into ticket design is really neat! The...

Jessica H.
Administrator in Information Technology and Services

TeamSupport gives our team a way to organize our ticket types, create workflow, and tag commonly used knowledge articles to ensure our process is efficient and effective for supporting our clients. We can open our tickets in real-time, collaborate, and...

Most Helpful Critical Review
Most Helpful Critical Review
G2 User in Computer Software

I absolutely despise the amount of effort required to do a basic filter; the fact that it is super easy to create a new user when an existing user already matches on email (simply by doing things out of order); that you have to click twice to search...

G2 User in Research

 
Zoho Desk
Most Helpful Favorable Review
Garret A.
User in Information Technology and Services

The task distribution system, reports, chat system and client database management are the best things in this application. Excellent multi-channel support and an excellent interface - Integrating the knowledge base into ticket design is really neat! The...

Most Helpful Critical Review
G2 User in Computer Software

I absolutely despise the amount of effort required to do a basic filter; the fact that it is super easy to create a new user when an existing user already matches on email (simply by doing things out of order); that you have to click twice to search...

TeamSupport
Most Helpful Favorable Review
Jessica H.
Administrator in Information Technology and Services

TeamSupport gives our team a way to organize our ticket types, create workflow, and tag commonly used knowledge articles to ensure our process is efficient and effective for supporting our clients. We can open our tickets in real-time, collaborate, and...

Most Helpful Critical Review
G2 User in Research

Screenshots

 
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Videos

 

TeamSupport: The Customer Support Solution Built for B2B Help Desks

Zoho Desk
TeamSupport

TeamSupport: The Customer Support Solution Built for B2B Help Desks

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TeamSupport
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