# Zoho Desk vs monday Work Management Comparison
---
## AI Generated Summary
- **G2 reviewers report** that Zoho Desk is particularly user-friendly, with many praising its **drag-and-drop interface** that saves time and enhances productivity. Users appreciate the ease of organizing their systems, making it a solid choice for small businesses looking to streamline operations.
- **Users say** monday Work Management excels in **flexibility and structure** , allowing teams to create scalable operational systems. The platform's templates and intuitive design have made onboarding new team members a breeze, which is a significant advantage for growing businesses.
- **Reviewers mention** that while Zoho Desk offers multiple options for managing tickets, such as linking and holding, some users find it occasionally challenging to configure the software to fit their specific workflows. This can lead to a steeper learning curve for teams with unique needs.
- **According to verified reviews** , monday Work Management's AI integration and automation features are highly praised, with users noting that these tools significantly enhance their daily tasks. This level of automation can help teams focus on more strategic work rather than repetitive tasks.
- **G2 reviewers highlight** that Zoho Desk's support quality is commendable, but it still trails behind monday Work Management, which has received higher marks for overall support experience. Users of monday appreciate the responsiveness and helpfulness of the support team, which can be crucial for businesses needing quick resolutions.
- **Users report** that both platforms are easy to set up, but monday Work Management edges out with a smoother onboarding process. Many users have noted that the intuitive nature of monday's interface allows for a quicker transition, making it easier for teams to start using the software effectively right away.



| | Zoho Desk | monday Work Management | 
|---|---|---|
| **Star Rating** | 4.4 out of 5 | 4.7 out of 5 | 
| **Total Reviews** | 7,591 | 15,360 | 
| **Largest Market Segment** | Small-Business (72.8% of reviews) | Small-Business (61.8% of reviews) | 
| **Entry Level Price** | $0.00 | $12.00 3 Seats Per Month | 

---
## Top Pros & Cons

### Zoho Desk

Pros:
- Ease of Use (710 reviews)
- Features (517 reviews)

Cons:
- Learning Curve (329 reviews)
- Steep Learning Curve (233 reviews)

### monday Work Management

Pros:
- Ease of Use (4037 reviews)
- Team Collaboration (2777 reviews)

Cons:
- Missing Features (1721 reviews)
- Learning Curve (1185 reviews)

---
## Ratings Comparison
| Rating | Zoho Desk | monday Work Management | 
|---|---|---|
  | **Meets Requirements** | 8.7 (6102 reviews) | 9.0 (12569 reviews) | 
  | **Ease of Use** | 8.5 (6182 reviews) | 9.1 (12842 reviews) | 
  | **Ease of Setup** | 8.1 (5454 reviews) | 8.8 (7423 reviews) | 
  | **Ease of Admin** | 8.3 (4932 reviews) | 9.0 (5607 reviews) | 
  | **Quality of Support** | 8.3 (5487 reviews) | 8.9 (9989 reviews) | 
  | **Has the product been a good partner in doing business?** | 8.4 (4460 reviews) | 9.1 (5424 reviews) | 
  | **Product Direction (% positive)** | 8.9 (5826 reviews) | 9.5 (12192 reviews) | 

---
## Pricing

### Zoho Desk

#### Entry-Level Pricing

Plan: FREE

Price: $0.00

Description: Completely Free upto 3 agents

Key Features:
- Email Ticketing
- Customer Management
- Private Knowledge Base 

[Browse all 5 editions](https://www.g2.com/products/zoho-desk/pricing)

#### Free Trial

Yes

### monday Work Management

#### Entry-Level Pricing

Plan: Standard

Price: $12.00 3 Seats Per Month

Description: Collaborate and optimize your team processes

Key Features:
- Timeline & Gantt views
- Calendar view
- Guest access

[Browse all 5 editions](https://www.g2.com/products/monday-com/pricing)

#### Free Trial

Yes

---
## Features Comparison By Category

### Help Desk

| Product | Score | Reviews |
|---|---|---|
| **Zoho Desk** | 8.1/10 | 4337 |
| **monday Work Management** | N/A | N/A |

#### Ticket and Case Management

| Feature | Zoho Desk | monday Work Management | 
|---|---|---|
| **Ticket creation user experience** | 8.7 (3484 reviews) ✓ Verified | Not enough data | 
| **Ticket response user experience** | 8.5 (3381 reviews) ✓ Verified | Not enough data | 
| **Workflow** | 8.4 (3209 reviews) ✓ Verified | Not enough data | 
| **Response Automation** | 8.3 (2964 reviews) ✓ Verified | Not enough data | 
| **SLA Management** | 8.2 (2693 reviews) ✓ Verified | Not enough data | 
| **Attachments/Screencasts** | 8.4 (2917 reviews) ✓ Verified | Not enough data | 
| **Ticket Collaboration** | 8.5 (2947 reviews) ✓ Verified | Not enough data | 
| **Customer and Contacts Database** | 8.3 (2532 reviews) ✓ Verified | Not enough data | 

#### Generative AI

| Feature | Zoho Desk | monday Work Management | 
|---|---|---|
| **AI Text Generation** | 7.4 (970 reviews) | Not enough data | 
| **AI Text Summarization** | 7.4 (953 reviews) | Not enough data | 

#### Agentic AI - Help Desk

| Feature | Zoho Desk | monday Work Management | 
|---|---|---|
| **Autonomous Task Execution** | 7.1 (358 reviews) | Not enough data | 
| **Natural Language Interaction** | 7.2 (361 reviews) | Not enough data | 
| **Proactive Assistance** | 7.2 (358 reviews) | Not enough data | 

#### Communication Channels

| Feature | Zoho Desk | monday Work Management | 
|---|---|---|
| **Customer Portal** | 8.3 (2880 reviews) ✓ Verified | Not enough data | 
| **Email to Case** | 8.6 (3131 reviews) ✓ Verified | Not enough data | 
| **Chat/Live Support** | 8.2 (2424 reviews) ✓ Verified | Not enough data | 
| **Social Integration** | 8.0 (2164 reviews) ✓ Verified | Not enough data | 
| **Voice** | 7.8 (1929 reviews) ✓ Verified | Not enough data | 

#### Platform

| Feature | Zoho Desk | monday Work Management | 
|---|---|---|
| **Mobile User Support** | 8.1 (2306 reviews) ✓ Verified | Not enough data | 
| **Customization ** | 8.2 (2759 reviews) ✓ Verified | Not enough data | 
| **User, Role, and Access Management** | 8.4 (2861 reviews) ✓ Verified | Not enough data | 
| **Integration** | 8.2 (2363 reviews) ✓ Verified | Not enough data | 
| **Reporting** | 8.3 (2852 reviews) ✓ Verified | Not enough data | 
| **Dashboards** | 8.4 (2988 reviews) ✓ Verified | Not enough data | 

### Project Management

| Product | Score | Reviews |
|---|---|---|
| **Zoho Desk** | N/A | N/A |
| **monday Work Management** | 8.3/10 | 8131 |

#### Tasks

| Feature | Zoho Desk | monday Work Management | 
|---|---|---|
| **Creation & Assignment** | Not enough data | 9.3 (7395 reviews) ✓ Verified | 
| **Due Dates** | Not enough data | 9.3 (7376 reviews) ✓ Verified | 
| **Task Prioritization** | Not enough data | 9.2 (7378 reviews) ✓ Verified | 
| **To-Do Lists** | Not enough data | 9.2 (7146 reviews) ✓ Verified | 
| **Dependencies** | Not enough data | 8.4 (6486 reviews) | 
| **Mass Updates** | Not enough data | 8.3 (6293 reviews) | 
| **Drag & Drop** | Not enough data | 8.9 (7097 reviews) ✓ Verified | 
| **Recurring Tasks** | Not enough data | 8.6 (6582 reviews) | 

#### Projects

| Feature | Zoho Desk | monday Work Management | 
|---|---|---|
| **Planning** | Not enough data | 9.1 (6549 reviews) ✓ Verified | 
| **Project Map** | Not enough data | 8.8 (5972 reviews) ✓ Verified | 
| **GANTT** | Not enough data | 8.2 (5572 reviews) ✓ Verified | 
| **Calendar View** | Not enough data | 8.4 (6174 reviews) ✓ Verified | 
| **Views** | Not enough data | 8.7 (6460 reviews) ✓ Verified | 
| **Project Budgeting** | Not enough data | 8.0 (5483 reviews) ✓ Verified | 
| **Issue Tracking** | Not enough data | 8.4 (5667 reviews) | 
| **Templates** | Not enough data | 8.5 (6042 reviews) ✓ Verified | 
| **Critical Path** | Not enough data | Feature Not Available | 
| **Time & Expense** | Not enough data | 8.1 (5438 reviews) ✓ Verified | 
| **Methodologies** | Not enough data | 8.2 (5132 reviews) ✓ Verified | 

#### Resource Management

| Feature | Zoho Desk | monday Work Management | 
|---|---|---|
| **Resource Definiton** | Not enough data | 8.2 (5640 reviews) ✓ Verified | 
| **Capacity** | Not enough data | 8.5 (5791 reviews) ✓ Verified | 
| **Scheduling** | Not enough data | 8.7 (6145 reviews) ✓ Verified | 

#### Project Monitoring

| Feature | Zoho Desk | monday Work Management | 
|---|---|---|
| **Baselining / KPIs** | Not enough data | 8.2 (5107 reviews) ✓ Verified | 
| **Resource Allocation** | Not enough data | 8.3 (5382 reviews) ✓ Verified | 
| **Dashboards** | Not enough data | 8.8 (6332 reviews) ✓ Verified | 

#### Generative AI

| Feature | Zoho Desk | monday Work Management | 
|---|---|---|
| **AI Text Generation** | Not enough data | 7.2 (2779 reviews) | 
| **AI Text Summarization** | Not enough data | 7.2 (2753 reviews) | 

#### Agentic AI - Project Management

| Feature | Zoho Desk | monday Work Management | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | 6.7 (610 reviews) | 
| **Multi-step Planning** | Not enough data | 6.9 (607 reviews) | 
| **Cross-system Integration** | Not enough data | 6.9 (642 reviews) | 
| **Adaptive Learning** | Not enough data | 6.7 (602 reviews) | 
| **Natural Language Interaction** | Not enough data | 6.7 (604 reviews) | 
| **Proactive Assistance** | Not enough data | 6.7 (601 reviews) | 
| **Decision Making** | Not enough data | 6.7 (602 reviews) | 

### Project and Portfolio Management

| Product | Score | Reviews |
|---|---|---|
| **Zoho Desk** | N/A | N/A |
| **monday Work Management** | 8.3/10 | 927 |

#### Portfolio Management

| Feature | Zoho Desk | monday Work Management | 
|---|---|---|
| **Portfolio Types** | Not enough data | 8.5 (819 reviews) | 
| **Planning** | Not enough data | 8.8 (824 reviews) | 
| **Alignment** | Not enough data | 8.3 (799 reviews) | 
| **Portfolio Mix** | Not enough data | 8.0 (791 reviews) | 

#### Project Management

| Feature | Zoho Desk | monday Work Management | 
|---|---|---|
| **Dependencies** | Not enough data | 8.4 (798 reviews) | 
| **Priorities** | Not enough data | 8.8 (796 reviews) | 
| **Lean Management** | Not enough data | 8.1 (776 reviews) | 

#### Resource Management

| Feature | Zoho Desk | monday Work Management | 
|---|---|---|
| **Definition** | Not enough data | 8.2 (806 reviews) | 
| **Allocation** | Not enough data | 8.3 (783 reviews) | 
| **Optimization** | Not enough data | 8.3 (794 reviews) | 

#### Data & Analytics

| Feature | Zoho Desk | monday Work Management | 
|---|---|---|
| **Data Consolidation** | Not enough data | 8.2 (833 reviews) | 
| **Visualizations** | Not enough data | 8.5 (780 reviews) | 
| **Performance** | Not enough data | 8.3 (768 reviews) | 
| **Risk Analysis** | Not enough data | 7.6 (744 reviews) | 

#### Strategy - Project and Portfolio Management

| Feature | Zoho Desk | monday Work Management | 
|---|---|---|
| **Simulation** | Not enough data | 7.4 (712 reviews) | 
| **Tracking** | Not enough data | 8.3 (706 reviews) | 
| **Planning** | Not enough data | 8.4 (729 reviews) | 
| **Objectives** | Not enough data | 8.4 (746 reviews) | 
| **Visiblity** | Not enough data | 8.4 (700 reviews) | 
| **Alignment** | Not enough data | 8.3 (743 reviews) | 
| **Risk Management** | Not enough data | 7.8 (685 reviews) | 
| **Implementation** | Not enough data | 8.3 (687 reviews) | 
| **Optimization** | Not enough data | 8.2 (722 reviews) | 
| **Prioritization** | Not enough data | 8.6 (724 reviews) | 

### Contact Center Knowledge Base

| Product | Score | Reviews |
|---|---|---|
| **Zoho Desk** | 8.2/10 | 376 |
| **monday Work Management** | N/A | N/A |

#### Administration

| Feature | Zoho Desk | monday Work Management | 
|---|---|---|
| **Database Management ** | 8.2 (344 reviews) | Not enough data | 
| **Data Workflows** | 8.2 (342 reviews) | Not enough data | 
| **Issue Management** | 8.4 (345 reviews) | Not enough data | 

#### Knowledge Management

| Feature | Zoho Desk | monday Work Management | 
|---|---|---|
| **Knowledge Base** | 8.6 (325 reviews) | Not enough data | 
| **Publishing Workflows** | 8.2 (316 reviews) | Not enough data | 
| **Analytics** | 8.2 (322 reviews) | Not enough data | 

#### Compliance

| Feature | Zoho Desk | monday Work Management | 
|---|---|---|
| **Policies and Controls** | 8.3 (337 reviews) | Not enough data | 
| **Data Governance** | 8.3 (334 reviews) | Not enough data | 
| **Compliance** | 8.2 (336 reviews) | Not enough data | 
| **Auditing** | 8.1 (334 reviews) | Not enough data | 

#### Customer Support

| Feature | Zoho Desk | monday Work Management | 
|---|---|---|
| **Intelligent Search** | 8.2 (311 reviews) | Not enough data | 
| **Suggestions** | 8.2 (312 reviews) | Not enough data | 
| **Decision Trees** | 8.0 (310 reviews) | Not enough data | 

#### Data Security

| Feature | Zoho Desk | monday Work Management | 
|---|---|---|
| **Risk Data Attributes** | 8.1 (336 reviews) | Not enough data | 
| **Data Transport** | 8.1 (330 reviews) | Not enough data | 
| **Access Management** | 8.4 (335 reviews) | Not enough data | 
| **Multi-Factor Authentication** | 8.4 (333 reviews) | Not enough data | 

#### Administration

| Feature | Zoho Desk | monday Work Management | 
|---|---|---|
| **Integrations** | 8.1 (313 reviews) | Not enough data | 
| **User, Role, and Access Management** | 8.4 (315 reviews) | Not enough data | 
| **Performance and Reliability** | 8.5 (313 reviews) | Not enough data | 

#### Generative AI

| Feature | Zoho Desk | monday Work Management | 
|---|---|---|
| **AI Text Summarization** | 7.6 (248 reviews) | Not enough data | 

### Workflow Management

| Product | Score | Reviews |
|---|---|---|
| **Zoho Desk** | N/A | N/A |
| **monday Work Management** | 7.6/10 | 5247 |

#### Setup

| Feature | Zoho Desk | monday Work Management | 
|---|---|---|
| **Activities** | Not enough data | 8.9 (4494 reviews) | 
| **Flows** | Not enough data | 8.9 (4625 reviews) | 
| **Dependencies** | Not enough data | 8.4 (4263 reviews) | 
| **Notifications** | Not enough data | 8.9 (4808 reviews) | 

#### Management

| Feature | Zoho Desk | monday Work Management | 
|---|---|---|
| **Updates** | Not enough data | 8.8 (4469 reviews) | 
| **Audit Trail** | Not enough data | 8.4 (3822 reviews) | 
| **Integration** | Not enough data | 8.2 (3956 reviews) | 

#### Generative AI

| Feature | Zoho Desk | monday Work Management | 
|---|---|---|
| **AI Text Generation** | Not enough data | 7.3 (1882 reviews) | 

#### Agentic AI - Workflow Management

| Feature | Zoho Desk | monday Work Management | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | 6.6 (324 reviews) | 
| **Multi-step Planning** | Not enough data | 6.7 (325 reviews) | 
| **Cross-system Integration** | Not enough data | 6.6 (320 reviews) | 
| **Adaptive Learning** | Not enough data | 6.6 (319 reviews) | 
| **Natural Language Interaction** | Not enough data | 6.7 (321 reviews) | 
| **Proactive Assistance** | Not enough data | 6.6 (322 reviews) | 
| **Decision Making** | Not enough data | 6.7 (324 reviews) | 

### Customer Communications Management

| Product | Score | Reviews |
|---|---|---|
| **Zoho Desk** | 7.9/10 | 612 |
| **monday Work Management** | N/A | N/A |

#### Channels

| Feature | Zoho Desk | monday Work Management | 
|---|---|---|
| **Multi-Channel Coverage** | 8.2 (579 reviews) | Not enough data | 
| **Open Listening** | 8.0 (558 reviews) | Not enough data | 
| **Physical Media** | Feature Not Available | Not enough data | 

#### Design

| Feature | Zoho Desk | monday Work Management | 
|---|---|---|
| **Communications Strategy Development** | 7.9 (547 reviews) | Not enough data | 
| **Create Content** | 7.7 (556 reviews) | Not enough data | 
| **Personalization** | 8.1 (554 reviews) | Not enough data | 
| **Inbound Identification** | 8.1 (550 reviews) | Not enough data | 
| **Regulatory Compliance** | 8.1 (533 reviews) | Not enough data | 

#### Generative AI

| Feature | Zoho Desk | monday Work Management | 
|---|---|---|
| **AI Text Generation** | 7.5 (428 reviews) | Not enough data | 
| **AI Text Summarization** | 7.5 (421 reviews) | Not enough data | 

### Complaint Management

| Product | Score | Reviews |
|---|---|---|
| **Zoho Desk** | 8.2/10 | 461 |
| **monday Work Management** | N/A | N/A |

#### Usability

| Feature | Zoho Desk | monday Work Management | 
|---|---|---|
| **All-Employee Access** | 8.3 (448 reviews) | Not enough data | 
| **Supporting Documents** | 8.3 (442 reviews) | Not enough data | 
| **Two-Way Communication** | 8.3 (434 reviews) | Not enough data | 

#### Reporting

| Feature | Zoho Desk | monday Work Management | 
|---|---|---|
| **Priority Case Alerts** | 8.3 (431 reviews) | Not enough data | 
| **Trend Analysis** | 8.2 (416 reviews) | Not enough data | 
| **Performance Monitoring** | 8.3 (423 reviews) | Not enough data | 

#### Generative AI

| Feature | Zoho Desk | monday Work Management | 
|---|---|---|
| **AI Text Generation** | 7.7 (329 reviews) | Not enough data | 
| **AI Text Summarization** | 7.8 (324 reviews) | Not enough data | 

### Kanban Project Management

| Product | Score | Reviews |
|---|---|---|
| **Zoho Desk** | N/A | N/A |
| **monday Work Management** | 8.1/10 | 1444 |

#### Tasks

| Feature | Zoho Desk | monday Work Management | 
|---|---|---|
| **Tasks** | Not enough data | 9.3 (1274 reviews) | 
| **Details** | Not enough data | 9.0 (1230 reviews) | 
| **Priority** | Not enough data | 9.1 (1251 reviews) | 

#### Agentic AI - Kanban Project Management

| Feature | Zoho Desk | monday Work Management | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | 7.1 (51 reviews) | 
| **Multi-step Planning** | Not enough data | 7.2 (52 reviews) | 
| **Cross-system Integration** | Not enough data | 7.3 (50 reviews) | 
| **Adaptive Learning** | Not enough data | 6.7 (50 reviews) | 
| **Natural Language Interaction** | Not enough data | 6.8 (50 reviews) | 
| **Proactive Assistance** | Not enough data | 6.7 (50 reviews) | 
| **Decision Making** | Not enough data | 6.7 (50 reviews) | 

#### Kanban Boards

| Feature | Zoho Desk | monday Work Management | 
|---|---|---|
| **Kanban Cards** | Not enough data | 8.8 (1231 reviews) | 
| **Drag and Drop** | Not enough data | 9.0 (1260 reviews) | 
| **Visibility** | Not enough data | 9.0 (1230 reviews) | 

#### Planning

| Feature | Zoho Desk | monday Work Management | 
|---|---|---|
| **Workflow** | Not enough data | 9.0 (1270 reviews) | 
| **Backlog** | Not enough data | 8.6 (1221 reviews) | 
| **Optimization** | Not enough data | 8.7 (1201 reviews) | 

### Marketing Calendar

| Product | Score | Reviews |
|---|---|---|
| **Zoho Desk** | N/A | N/A |
| **monday Work Management** | 8.0/10 | 923 |

#### Platform Basics

| Feature | Zoho Desk | monday Work Management | 
|---|---|---|
| **Drag & Drop Scheduling** | Not enough data | 8.8 (756 reviews) | 
| **Project and Task Lists Organization** | Not enough data | 9.2 (824 reviews) | 
| **Project Templates** | Not enough data | 8.8 (756 reviews) | 
| **Budgeting and Cost Estimation** | Not enough data | 8.2 (581 reviews) | 
| **Team Member Roles** | Not enough data | 9.1 (788 reviews) | 
| **Automated Alerts and Notficiations** | Not enough data | 9.0 (792 reviews) | 

#### Content Planning

| Feature | Zoho Desk | monday Work Management | 
|---|---|---|
| **Content Organization** | Not enough data | 9.1 (820 reviews) | 
| **Task Assignment** | Not enough data | 9.4 (844 reviews) | 
| **Content Scheduling** | Not enough data | 9.1 (764 reviews) | 

#### Marketing Campaign Performance

| Feature | Zoho Desk | monday Work Management | 
|---|---|---|
| **Performance and ROI Tracking** | Not enough data | 8.2 (503 reviews) | 
| **Activity Tracking** | Not enough data | 8.6 (591 reviews) | 

#### Agentic AI - Marketing Calendar

| Feature | Zoho Desk | monday Work Management | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | 6.4 (84 reviews) | 
| **Multi-step Planning** | Not enough data | 6.6 (84 reviews) | 
| **Cross-system Integration** | Not enough data | 6.6 (84 reviews) | 
| **Proactive Assistance** | Not enough data | 6.6 (85 reviews) | 

#### Other Features

| Feature | Zoho Desk | monday Work Management | 
|---|---|---|
| **Integrations** | Not enough data | 8.4 (641 reviews) | 
| **Reporting** | Not enough data | 8.3 (533 reviews) | 

### Task Management

| Product | Score | Reviews |
|---|---|---|
| **Zoho Desk** | N/A | N/A |
| **monday Work Management** | 8.6/10 | 7322 |

#### Task Creation

| Feature | Zoho Desk | monday Work Management | 
|---|---|---|
| **Creation & Assignment** | Not enough data | 9.3 (6660 reviews) | 
| **Due Dates** | Not enough data | 9.2 (6716 reviews) | 
| **Drag & Drop** | Not enough data | 9.0 (6535 reviews) | 
| **Mass Updates** | Not enough data | 8.5 (5767 reviews) | 

#### Task Management

| Feature | Zoho Desk | monday Work Management | 
|---|---|---|
| **Task Prioritization** | Not enough data | 9.1 (6468 reviews) | 
| **To-Do Lists** | Not enough data | 9.2 (6603 reviews) | 
| **Dependencies** | Not enough data | 8.5 (5814 reviews) | 
| **Recurring Tasks** | Not enough data | 8.7 (5869 reviews) | 

#### Generative AI

| Feature | Zoho Desk | monday Work Management | 
|---|---|---|
| **AI Text Generation** | Not enough data | 7.2 (2678 reviews) | 
| **AI Text Summarization** | Not enough data | 7.2 (2678 reviews) | 

### Work Management

| Product | Score | Reviews |
|---|---|---|
| **Zoho Desk** | N/A | N/A |
| **monday Work Management** | 8.3/10 | 5934 |

#### Automation

| Feature | Zoho Desk | monday Work Management | 
|---|---|---|
| **Workflows** | Not enough data | 9.0 (5166 reviews) | 
| **Customization** | Not enough data | 8.9 (5310 reviews) | 
| **Data repository** | Not enough data | 8.5 (4613 reviews) | 

#### Administration

| Feature | Zoho Desk | monday Work Management | 
|---|---|---|
| **Permissions** | Not enough data | 8.6 (4910 reviews) | 
| **Procedures** | Not enough data | 8.7 (4637 reviews) | 
| **Remote Work** | Not enough data | 9.3 (4960 reviews) | 

#### Project management

| Feature | Zoho Desk | monday Work Management | 
|---|---|---|
| **Task Prioritization** | Not enough data | 9.3 (5299 reviews) | 
| **Dependencies** | Not enough data | 8.6 (4733 reviews) | 
| **Planning** | Not enough data | 9.1 (5056 reviews) | 
| **Views** | Not enough data | 8.9 (4904 reviews) | 
| **Scheduling** | Not enough data | 8.9 (4839 reviews) | 
| **Critical Path** | Not enough data | Feature Not Available | 
| **Dashboards** | Not enough data | 8.9 (5156 reviews) | 

#### Workload

| Feature | Zoho Desk | monday Work Management | 
|---|---|---|
| **Resource Allocation** | Not enough data | 8.6 (4590 reviews) | 
| **Workspace** | Not enough data | 9.0 (5063 reviews) | 
| **Configuration** | Not enough data | 8.8 (4659 reviews) | 
| **Insights** | Not enough data | 8.6 (4511 reviews) | 

#### Communication & Collaboration

| Feature | Zoho Desk | monday Work Management | 
|---|---|---|
| **Communication Channels** | Not enough data | 8.6 (4641 reviews) | 
| **Document Management** | Not enough data | 8.6 (4708 reviews) | 
| **Collaboration** | Not enough data | 9.2 (5111 reviews) | 

#### Cost Management

| Feature | Zoho Desk | monday Work Management | 
|---|---|---|
| **Project Budgeting** | Not enough data | 8.2 (3963 reviews) | 
| **Time & Expense** | Not enough data | 8.3 (4059 reviews) | 
| **Profitability** | Not enough data | 8.0 (3800 reviews) | 

#### Integration

| Feature | Zoho Desk | monday Work Management | 
|---|---|---|
| **Front Office** | Not enough data | 8.2 (3854 reviews) | 
| **Back Office** | Not enough data | 8.0 (3984 reviews) | 
| **External data** | Not enough data | 8.0 (3784 reviews) | 

#### Generative AI

| Feature | Zoho Desk | monday Work Management | 
|---|---|---|
| **AI Text Generation** | Not enough data | 7.3 (2112 reviews) | 
| **AI Text Summarization** | Not enough data | 7.4 (2122 reviews) | 

#### Agentic AI - Work Management

| Feature | Zoho Desk | monday Work Management | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | 6.6 (462 reviews) | 
| **Multi-step Planning** | Not enough data | 6.8 (463 reviews) | 
| **Cross-system Integration** | Not enough data | 6.8 (464 reviews) | 
| **Natural Language Interaction** | Not enough data | 6.7 (464 reviews) | 

### Project Collaboration

| Product | Score | Reviews |
|---|---|---|
| **Zoho Desk** | N/A | N/A |
| **monday Work Management** | 8.3/10 | 5175 |

#### Communication

| Feature | Zoho Desk | monday Work Management | 
|---|---|---|
| **Chat** | Not enough data | Feature Not Available | 
| **Discussions** | Not enough data | 8.6 (4279 reviews) | 
| **External** | Not enough data | 8.1 (3752 reviews) | 
| **Feedback** | Not enough data | Feature Not Available | 
| **Announcements** | Not enough data | 8.2 (3786 reviews) | 

#### Content & Documents

| Feature | Zoho Desk | monday Work Management | 
|---|---|---|
| **File Sharing** | Not enough data | 8.8 (4430 reviews) | 
| **Notes** | Not enough data | 9.0 (4568 reviews) | 
| **Search** | Not enough data | 8.6 (4434 reviews) | 
| **Versioning** | Not enough data | 8.1 (3745 reviews) | 

#### Controls

| Feature | Zoho Desk | monday Work Management | 
|---|---|---|
| **Custom Views** | Not enough data | 8.6 (4185 reviews) | 
| **Followers** | Not enough data | 8.1 (3627 reviews) | 
| **User Management** | Not enough data | 8.8 (4242 reviews) | 
| **Calendars** | Not enough data | 8.4 (4147 reviews) | 
| **Public Sharing** | Not enough data | 8.1 (3734 reviews) | 

#### Project Management

| Feature | Zoho Desk | monday Work Management | 
|---|---|---|
| **Task Management** | Not enough data | 9.4 (4694 reviews) | 
| **Planning** | Not enough data | 9.2 (4611 reviews) | 
| **Visibility** | Not enough data | 9.2 (4519 reviews) | 
| **Integration** | Not enough data | 8.5 (4148 reviews) | 

#### Remote Collaboration

| Feature | Zoho Desk | monday Work Management | 
|---|---|---|
| **Alignment** | Not enough data | 8.9 (4223 reviews) | 
| **Accountability** | Not enough data | 9.0 (4422 reviews) | 
| **Connectivity** | Not enough data | 8.9 (4336 reviews) | 
| **Offline Mode** | Not enough data | 7.6 (3399 reviews) | 

#### Generative AI

| Feature | Zoho Desk | monday Work Management | 
|---|---|---|
| **AI Text Generation** | Not enough data | 7.1 (1889 reviews) | 
| **AI Text Summarization** | Not enough data | 7.2 (1870 reviews) | 

#### Agentic AI - Project Collaboration

| Feature | Zoho Desk | monday Work Management | 
|---|---|---|
| **Multi-step Planning** | Not enough data | 6.6 (334 reviews) | 
| **Cross-system Integration** | Not enough data | 6.6 (329 reviews) | 

### AI Agents For Business Operations

| Product | Score | Reviews |
|---|---|---|
| **Zoho Desk** | N/A | N/A |
| **monday Work Management** | N/A | N/A |

#### Responses

| Feature | Zoho Desk | monday Work Management | 
|---|---|---|
| **Personalization** | Not enough data | Not enough data | 
| **Route To Human** | Not enough data | Not enough data | 
| **Natural Language Understanding (NLU)** | Not enough data | Not enough data | 

#### Automation - AI Agents

| Feature | Zoho Desk | monday Work Management | 
|---|---|---|
| **Sales Follow-Up** | Not enough data | Not enough data | 
| **Customer Interaction Automation** | Not enough data | Not enough data | 
| **Lead Generation** | Not enough data | Not enough data | 
| **Document Processing** | Not enough data | Not enough data | 
| **Feedback Collection** | Not enough data | Not enough data | 

#### Platform

| Feature | Zoho Desk | monday Work Management | 
|---|---|---|
| **Conversation Editor** | Not enough data | Not enough data | 
| **Integration** | Not enough data | Not enough data | 
| **Human-In-The-Loop** | Not enough data | Not enough data | 

#### Autonomy -  AI Agents

| Feature | Zoho Desk | monday Work Management | 
|---|---|---|
| **Independent Decision Making** | Not enough data | Not enough data | 
| **Adaptive Responses** | Not enough data | Not enough data | 
| **Task Execution** | Not enough data | Not enough data | 
| **Problem Solving** | Not enough data | Not enough data | 

#### Generative AI

| Feature | Zoho Desk | monday Work Management | 
|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | Not enough data | 

### Live Chat

| Product | Score | Reviews |
|---|---|---|
| **Zoho Desk** | 8.5/10 | 3382 |
| **monday Work Management** | N/A | N/A |

#### Generative AI

| Feature | Zoho Desk | monday Work Management | 
|---|---|---|
| **AI Text Generation** | 7.9 (175 reviews) | Not enough data | 
| **AI Text Summarization** | 8.0 (177 reviews) | Not enough data | 
| **AI Text-to-Speech** | Feature Not Available | Not enough data | 

#### Communication

| Feature | Zoho Desk | monday Work Management | 
|---|---|---|
| **Pop-up Chat** | 8.8 (719 reviews) ✓ Verified | Not enough data | 
| **Notifications** | 8.7 (760 reviews) ✓ Verified | Not enough data | 
| **Targeted Emails** | 8.6 (659 reviews) | Not enough data | 
| **In-App Messaging** | 8.6 (632 reviews) ✓ Verified | Not enough data | 
| **Co-Browsing** | 8.3 (356 reviews) | Not enough data | 

####  Internal Use

| Feature | Zoho Desk | monday Work Management | 
|---|---|---|
| **Customization ** | 8.2 (2759 reviews) ✓ Verified | Not enough data | 
| **Conversation Archiving** | Feature Not Available | Not enough data | 
| **Lead Development** | 8.4 (455 reviews) | Not enough data | 
| **Knowledge Base** | 8.7 (714 reviews) ✓ Verified | Not enough data | 
| **Team Inbox ** | 8.7 (693 reviews) ✓ Verified | Not enough data | 
| **Customer Profiles** | 8.6 (707 reviews) ✓ Verified | Not enough data | 

### Customer Self-Service

| Product | Score | Reviews |
|---|---|---|
| **Zoho Desk** | 8.0/10 | 1874 |
| **monday Work Management** | N/A | N/A |

#### Generative AI

| Feature | Zoho Desk | monday Work Management | 
|---|---|---|
| **AI Text Summarization** | 7.7 (422 reviews) | Not enough data | 

#### Self-Service Experience

| Feature | Zoho Desk | monday Work Management | 
|---|---|---|
| **Knowledge Base** | 8.5 (1513 reviews) | Not enough data | 
| **Searchable Articles** | 8.4 (1470 reviews) | Not enough data | 
| **Community Forums** | 8.1 (1277 reviews) | Not enough data | 
| **Mobile Optimization** | 8.1 (770 reviews) | Not enough data | 
| **Personalization** | 8.2 (815 reviews) | Not enough data | 

#### Self-Service Platform

| Feature | Zoho Desk | monday Work Management | 
|---|---|---|
| **Branding** | 8.3 (841 reviews) | Not enough data | 
| **Automation** | 8.3 (818 reviews) | Not enough data | 
| **Artificial Intelligence** | 7.8 (731 reviews) | Not enough data | 
| **Integrations** | 8.2 (766 reviews) | Not enough data | 

#### Agentic AI - Customer Self-Service

| Feature | Zoho Desk | monday Work Management | 
|---|---|---|
| **Autonomous Task Execution** | 7.7 (79 reviews) | Not enough data | 
| **Multi-step Planning** | 7.7 (80 reviews) | Not enough data | 
| **Cross-system Integration** | 7.9 (79 reviews) | Not enough data | 
| **Adaptive Learning** | 7.8 (84 reviews) | Not enough data | 
| **Natural Language Interaction** | 7.8 (82 reviews) | Not enough data | 
| **Proactive Assistance** | 7.8 (80 reviews) | Not enough data | 
| **Decision Making** | 7.7 (84 reviews) | Not enough data | 

### Social Customer Service

| Product | Score | Reviews |
|---|---|---|
| **Zoho Desk** | 8.7/10 | 756 |
| **monday Work Management** | N/A | N/A |

#### Generative AI

| Feature | Zoho Desk | monday Work Management | 
|---|---|---|
| **AI Text Generation** | 8.2 (121 reviews) | Not enough data | 
| **AI Text Summarization** | 8.1 (118 reviews) | Not enough data | 

#### Process

| Feature | Zoho Desk | monday Work Management | 
|---|---|---|
| **Mentions** | 8.7 (491 reviews) | Not enough data | 
| **Tickets** | 9.0 (638 reviews) | Not enough data | 
| **Macros** | 8.5 (490 reviews) | Not enough data | 

#### Channels

| Feature | Zoho Desk | monday Work Management | 
|---|---|---|
| **Email** | 9.0 (627 reviews) | Not enough data | 
| **Social** | 8.5 (545 reviews) | Not enough data | 
| **Live Chat** | 8.7 (516 reviews) | Not enough data | 
| **Phone** | 8.6 (459 reviews) | Not enough data | 
| **Text** | 8.8 (485 reviews) | Not enough data | 

#### Insight

| Feature | Zoho Desk | monday Work Management | 
|---|---|---|
| **Surveys** | 8.7 (494 reviews) | Not enough data | 
| **Reporting** | 8.9 (546 reviews) | Not enough data | 
| **Visitor Activity** | 8.8 (516 reviews) | Not enough data | 
| **Help Desk** | 9.0 (591 reviews) | Not enough data | 

### Digital Customer Service Platforms

| Product | Score | Reviews |
|---|---|---|
| **Zoho Desk** | 7.7/10 | 190 |
| **monday Work Management** | N/A | N/A |

#### Generative AI

| Feature | Zoho Desk | monday Work Management | 
|---|---|---|
| **AI Text Generation** | 7.7 (186 reviews) | Not enough data | 
| **AI Text Summarization** | 7.7 (185 reviews) | Not enough data | 

### AI SDRs

| Product | Score | Reviews |
|---|---|---|
| **Zoho Desk** | N/A | N/A |
| **monday Work Management** | N/A | N/A |

#### Automation

| Feature | Zoho Desk | monday Work Management | 
|---|---|---|
| **Sales Follow-Up** | Not enough data | Not enough data | 
| **Feedback Collection** | Not enough data | Not enough data | 
| **Document Processing** | Not enough data | Not enough data | 
| **Lead Generation** | Not enough data | Not enough data | 
| **Customer Interaction Automation** | Not enough data | Not enough data | 

#### Autonomy

| Feature | Zoho Desk | monday Work Management | 
|---|---|---|
| **Problem Solving** | Not enough data | Not enough data | 
| **Task Execution** | Not enough data | Not enough data | 
| **Adaptive Responses** | Not enough data | Not enough data | 
| **Independent Decision Making** | Not enough data | Not enough data | 

#### Outbound Sales

| Feature | Zoho Desk | monday Work Management | 
|---|---|---|
| **Follow-Up Scheduling** | Not enough data | Not enough data | 
| **Prospect Prioritization** | Not enough data | Not enough data | 
| **Multichannel Campaign Execution** | Not enough data | Not enough data | 
| **Personalized Outreach** | Not enough data | Not enough data | 
| **Outreach Performance Analytics** | Not enough data | Not enough data | 

#### Inbound Sales

| Feature | Zoho Desk | monday Work Management | 
|---|---|---|
| **Data Enrichment** | Not enough data | Not enough data | 
| **Inquiry Routing** | Not enough data | Not enough data | 
| **Feedback Collection** | Not enough data | Not enough data | 
| **Real-Time Engagement** | Not enough data | Not enough data | 
| **Lead Qualification** | Not enough data | Not enough data | 

### Google Workspace for Sales

| Product | Score | Reviews |
|---|---|---|
| **Zoho Desk** | 7.3/10 | 7 |
| **monday Work Management** | N/A | N/A |

#### Agentic AI - Google Workspace for Sales

| Feature | Zoho Desk | monday Work Management | 
|---|---|---|
| **Autonomous Task Execution** | 7.2 (6 reviews) | Not enough data | 
| **Multi-step Planning** | 7.5 (6 reviews) | Not enough data | 
| **Cross-system Integration** | 6.9 (6 reviews) | Not enough data | 
| **Natural Language Interaction** | 6.9 (6 reviews) | Not enough data | 
| **Proactive Assistance** | 7.2 (6 reviews) | Not enough data | 

### Marketing Resource Management

| Product | Score | Reviews |
|---|---|---|
| **Zoho Desk** | N/A | N/A |
| **monday Work Management** | 7.0/10 | 59 |

#### Agentic AI - Marketing Resource Management

| Feature | Zoho Desk | monday Work Management | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | 6.9 (56 reviews) | 
| **Multi-step Planning** | Not enough data | 7.0 (56 reviews) | 
| **Cross-system Integration** | Not enough data | 7.3 (55 reviews) | 

### AI Note-Taking Software

| Product | Score | Reviews |
|---|---|---|
| **Zoho Desk** | N/A | N/A |
| **monday Work Management** | N/A | N/A |

#### Action Item Detection - AI Note-taking Software

| Feature | Zoho Desk | monday Work Management | 
|---|---|---|
| **Action Item extraction** | Not enough data | Not enough data | 
| **Summary Generation** | Not enough data | Not enough data | 

#### Automatic Transcription - AI Note-taking Software

| Feature | Zoho Desk | monday Work Management | 
|---|---|---|
| **Speech-to-text Transcription** | Not enough data | Not enough data | 

#### Collaboration & Sharing - AI Note-taking Software

| Feature | Zoho Desk | monday Work Management | 
|---|---|---|
| **Team-based Access** | Not enough data | Not enough data | 

#### Language & Accent Support - AI Note-taking Software

| Feature | Zoho Desk | monday Work Management | 
|---|---|---|
| **Multi-Language and Accent Support** | Not enough data | Not enough data | 

#### Multi-Platform Integration - AI Note-taking Software

| Feature | Zoho Desk | monday Work Management | 
|---|---|---|
| **Integrations** | Not enough data | Not enough data | 

#### Privacy & Security Controls - AI Note-taking Software

| Feature | Zoho Desk | monday Work Management | 
|---|---|---|
| **Access Control** | Not enough data | Not enough data | 

#### Searchable Note Archives - AI Note-taking Software

| Feature | Zoho Desk | monday Work Management | 
|---|---|---|
| **Semantic Search** | Not enough data | Not enough data | 

#### Speaker Identification - AI Note-taking Software

| Feature | Zoho Desk | monday Work Management | 
|---|---|---|
| **Speaker Recognition** | Not enough data | Not enough data | 

### Time Tracking

| Product | Score | Reviews |
|---|---|---|
| **Zoho Desk** | N/A | N/A |
| **monday Work Management** | 8.4/10 | 3306 |

#### Time Tracking

| Feature | Zoho Desk | monday Work Management | 
|---|---|---|
| **Ease of Completing Timesheets** | Not enough data | 8.5 (2552 reviews) | 
| **Tracking Time to Project/Task** | Not enough data | 9.1 (2948 reviews) | 
| **Billable Time Rate Management** | Not enough data | 8.2 (2280 reviews) | 

#### Client Invoicing

| Feature | Zoho Desk | monday Work Management | 
|---|---|---|
| **Invoice Creation and Delivery** | Not enough data | 7.4 (2018 reviews) | 
| **Electronic Payments** | Not enough data | 7.0 (1902 reviews) | 
| **Project Accounting / Revenue Recognition** | Not enough data | 7.7 (2018 reviews) | 

#### Mobile Time Tracking

| Feature | Zoho Desk | monday Work Management | 
|---|---|---|
| **Time Tracking** | Not enough data | 8.6 (2524 reviews) | 

#### Administration

| Feature | Zoho Desk | monday Work Management | 
|---|---|---|
| **Business Tool Integration** | Not enough data | 8.4 (2405 reviews) | 
| **Workflow** | Not enough data | 9.1 (2733 reviews) | 
| **Automated Reminders** | Not enough data | 9.0 (2799 reviews) | 
| **Policy Compliance Management** | Not enough data | 8.3 (2318 reviews) | 
| **User, Role, and Access Management** | Not enough data | 9.0 (2677 reviews) | 

#### Platform

| Feature | Zoho Desk | monday Work Management | 
|---|---|---|
| **Reporting** | Not enough data | 8.7 (2515 reviews) | 
| **APIs / Integration** | Not enough data | 8.2 (2255 reviews) | 
| **Internationalization** | Not enough data | 8.2 (2197 reviews) | 
| **Performance and Reliability** | Not enough data | 9.0 (2672 reviews) | 
| **Mobile User Support** | Not enough data | 8.3 (2389 reviews) | 
| **Offline** | Not enough data | Feature Not Available | 

### AI Customer Support Agents

| Product | Score | Reviews |
|---|---|---|
| **Zoho Desk** | N/A | N/A |
| **monday Work Management** | N/A | N/A |

#### Customer Query Resolution - AI Customer Support Agents

| Feature | Zoho Desk | monday Work Management | 
|---|---|---|
| **Automated Ticket Resolution** | Not enough data | Not enough data | 
| **Contextual Response Generation** | Not enough data | Not enough data | 
| **Sentiment Analysis** | Not enough data | Not enough data | 
| **Knowledge Base Utilization** | Not enough data | Not enough data | 
| **Multilingual Support** | Not enough data | Not enough data | 

#### Customer Interaction Automation - AI Customer Support Agents

| Feature | Zoho Desk | monday Work Management | 
|---|---|---|
| **Proactive Customer Outreach** | Not enough data | Not enough data | 
| **Feedback Collection** | Not enough data | Not enough data | 
| **Escalation Handling** | Not enough data | Not enough data | 
| **Workflow Optimization** | Not enough data | Not enough data | 

#### Automation

| Feature | Zoho Desk | monday Work Management | 
|---|---|---|
| **Customer Interaction Automation** | Not enough data | Not enough data | 
| **Feedback Collection** | Not enough data | Not enough data | 
| **Document Processing** | Not enough data | Not enough data | 

#### Autonomy

| Feature | Zoho Desk | monday Work Management | 
|---|---|---|
| **Independent Decision Making** | Not enough data | Not enough data | 
| **Adaptive Responses** | Not enough data | Not enough data | 
| **Task Execution** | Not enough data | Not enough data | 
| **Problem Solving** | Not enough data | Not enough data | 

### AI Agents

| Product | Score | Reviews |
|---|---|---|
| **Zoho Desk** | N/A | N/A |
| **monday Work Management** | N/A | N/A |

#### Agentic AI - AI Agents

| Feature | Zoho Desk | monday Work Management | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

---
## Categories
**Shared Categories (1):** [AI Customer Support Agents Software](https://www.g2.com/categories/ai-customer-support-agents)

**Unique to Zoho Desk (9):** [Help Desk Software](https://www.g2.com/categories/help-desk), [Customer Self-Service Software](https://www.g2.com/categories/customer-self-service), [Social Customer Service Software](https://www.g2.com/categories/social-customer-service), [Complaint Management Software](https://www.g2.com/categories/complaint-management), [Live Chat Software](https://www.g2.com/categories/live-chat), [Digital Customer Service Platforms](https://www.g2.com/categories/digital-customer-service-platforms), [Contact Center Knowledge Base Software](https://www.g2.com/categories/contact-center-knowledge-base), [Google Workspace for Sales Software](https://www.g2.com/categories/google-workspace-for-sales), [Customer Communications Management Software](https://www.g2.com/categories/customer-communications-management)

**Unique to monday Work Management (13):** [Work Management Software](https://www.g2.com/categories/work-management), [Marketing Calendar  Software](https://www.g2.com/categories/marketing-calendar), [Kanban Project Management Software](https://www.g2.com/categories/kanban-project-management), [Workflow Management Software](https://www.g2.com/categories/workflow-management), [Project and Portfolio Management Software](https://www.g2.com/categories/project-and-portfolio-management), [Task Management Software](https://www.g2.com/categories/task-management-software), [Time Tracking Software](https://www.g2.com/categories/time-tracking-software), [Project Management Software](https://www.g2.com/categories/project-management), [Marketing Resource Management Software](https://www.g2.com/categories/marketing-resource-management), [AI Agents For Business Operations](https://www.g2.com/categories/ai-agents-for-business-operations), [AI Note-Taking Software](https://www.g2.com/categories/ai-note-taking-software), [AI SDRs Software](https://www.g2.com/categories/ai-sdrs), [Project Collaboration Software](https://www.g2.com/categories/project-collaboration)


---
## Reviewer Demographics

### By Company Size

| Segment | Zoho Desk | monday Work Management | 
|---|---|---|
| **Small-Business** | 72.8% | 61.8% | 
| **Mid-Market** | 23.6% | 30.3% | 
| **Enterprise** | 3.6% | 7.9% | 

### By Industry

#### Zoho Desk

- **Information Technology and Services:** 17.9%
- **Computer Software:** 10.7%
- **Computer & Network Security:** 4.2%
- **Financial Services:** 3.6%
- **Retail:** 3.5%
- **Telecommunications:** 2.9%
- **Marketing and Advertising:** 2.6%
- **Education Management:** 2.5%
- **Accounting:** 2.2%
- **Consumer Services:** 2.2%
- **Other:** 47.8%

#### monday Work Management

- **Marketing and Advertising:** 13.9%
- **Information Technology and Services:** 6.0%
- **Computer Software:** 4.9%
- **Construction:** 3.8%
- **Non-Profit Organization Management:** 3.6%
- **Financial Services:** 3.3%
- **Real Estate:** 2.8%
- **Retail:** 2.3%
- **Education Management:** 2.3%
- **Hospital & Health Care:** 2.2%
- **Other:** 54.8%

---
## Alternatives

### Alternatives to Zoho Desk

- [Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/products/agentforce-service-formerly-salesforce-service-cloud/reviews) — 4.4/5 stars (7327 reviews)
- [Freshdesk](https://www.g2.com/products/freshdesk/reviews) — 4.4/5 stars (3744 reviews)
- [Front](https://www.g2.com/products/front/reviews) — 4.7/5 stars (2463 reviews)
- [LiveAgent](https://www.g2.com/products/liveagent/reviews) — 4.5/5 stars (1539 reviews)
- [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) — 4.3/5 stars (6936 reviews)
- [Fin](https://www.g2.com/products/fin/reviews) — 4.5/5 stars (3851 reviews)
- [HappyFox Help Desk](https://www.g2.com/products/happyfox-help-desk/reviews) — 4.5/5 stars (137 reviews)
- [HubSpot Service Hub](https://www.g2.com/products/hubspot-service-hub/reviews) — 4.4/5 stars (2912 reviews)
- [TeamSupport](https://www.g2.com/products/teamsupport/reviews) — 4.4/5 stars (891 reviews)
- [Help Scout](https://www.g2.com/products/help-scout/reviews) — 4.4/5 stars (427 reviews)

### Alternatives to monday Work Management

- [ClickUp](https://www.g2.com/products/clickup/reviews) — 4.6/5 stars (12357 reviews)
- [Wrike](https://www.g2.com/products/wrike/reviews) — 4.2/5 stars (4529 reviews)
- [Hive](https://www.g2.com/products/hive-hive-hive/reviews) — 4.6/5 stars (666 reviews)
- [Asana](https://www.g2.com/products/asana/reviews) — 4.4/5 stars (13630 reviews)
- [Teamwork.com](https://www.g2.com/products/teamwork-com/reviews) — 4.4/5 stars (1214 reviews)
- [Smartsheet](https://www.g2.com/products/smartsheet/reviews) — 4.4/5 stars (22023 reviews)
- [Zoho Projects](https://www.g2.com/products/zoho-projects/reviews) — 4.3/5 stars (550 reviews)
- [Workfront](https://www.g2.com/products/workfront/reviews) — 4.1/5 stars (1221 reviews)
- [GanttPRO](https://www.g2.com/products/ganttpro-ganttpro/reviews) — 4.8/5 stars (581 reviews)
- [Accelo](https://www.g2.com/products/accelo/reviews) — 4.4/5 stars (554 reviews)

---
## Top Discussions

### Zoho Desk

- Title: [Where do I find training VDO?](https://www.g2.com/discussions/where-do-i-find-training-vdo) — 3 comments, 1 upvote
  > **Top comment:** "They have a lot of videos right here https://www.youtube.com/user/zoho

You should be able to find the video you need on youtube."
- Title: [how do i use chat](https://www.g2.com/discussions/how-do-i-use-chat) — 2 comments, 1 upvote
  > **Top comment:** "What chat are you speaking of?"
- Title: [Is it possible for you to make integration with G suite a breeze?](https://www.g2.com/discussions/12317-is-it-possible-for-you-to-make-integration-with-g-suite-a-breeze) — 2 comments, 1 upvote
  > **Top comment:** "OWNER"
- Title: [How is Zoho Desk enhancing customer service management in diverse business sectors?](https://www.g2.com/discussions/how-is-zoho-desk-enhancing-customer-service-management-in-diverse-business-sectors) — 1 comment, 1 upvote
  > **Top comment:** "Zoho Desk is basically there to stop customer support from being a total mess. Instead of having messages coming in from emails, chats, social media, and..."
- Title: [How does Zoho Desk streamline customer service operations for businesses of all sizes?](https://www.g2.com/discussions/how-does-zoho-desk-streamline-customer-service-operations-for-businesses-of-all-sizes) — 1 comment, 1 upvote
  > **Top comment:** "Zoho Desk integrates with various communication channels, including email, chat, phone, social media, and web forms. This allows businesses to consolidate..."

### monday Work Management

- Title: [Is it possible for you to have your own CRM on Monday?](https://www.g2.com/discussions/15494-is-it-possible-for-you-to-have-your-own-crm-on-monday) — 5 comments, 3 upvotes
  > **Top comment:** "I wouldn’t recommend Monday.com for that requirement. The mission of Monday is to help you to better organize your tasks among your team. You can find many..."
- Title: [How best to use Monday to manage social media campaigns and publications across multiple clients (for planning purposes in particular)?](https://www.g2.com/discussions/41434-how-best-to-use-monday-to-manage-social-media-campaigns-and-publications-across-multiple-clients-for-planning-purposes-in-particular) — 2 comments
  > **Top comment:** "I want to increase the size of my Google Drive storage but it's free, because the 15 GB video and photo files currently have a large resolution, so in my..."
- Title: [More than one owner of a task - can they share the one task item?](https://www.g2.com/discussions/more-than-one-owner-of-a-task-can-they-share-the-one-task-item) — 2 comments, 1 upvote
  > **Top comment:** "Hi Jon - yes you can assign a task to more than one person. How I have done it in the past was to create additional "People"  columns. "
- Title: [How can I Integrate my boards with Google Data Studio](https://www.g2.com/discussions/how-can-i-integrate-my-boards-with-google-data-studio) — 1 comment, 2 upvotes
  > **Top comment:** "Hi Jeison! We have created a Monday connector so that you can do just that. You can find more information here:..."
- Title: [Interior Design Pipeline Management](https://www.g2.com/discussions/51765-interior-design-pipeline-management) — 1 comment, 1 upvote
  > **Top comment:** "I have invested with some scam brokers in the past, and the story is as horrific as the ones i have read because i went through the ordeal myself. I lost..."

---
**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/zoho-desk-vs-monday-com)