Compare Zoho Desk and monday Work Management 
At a Glance
Market Segments
Small-Business (72.8% of reviews)
Small-Business (61.8% of reviews)
Entry-Level Pricing
$0.00
$12.00 3 Seats Per Month
Zoho Desk
Star Rating
(7,447)4.4 out of 5
Market Segments
Small-Business (72.8% of reviews)
Pros & Cons
Entry-Level Pricing
$0.00
Browse all 5 pricing plansmonday Work Management
Star Rating
(15,112)4.7 out of 5
Market Segments
Small-Business (61.8% of reviews)
Pros & Cons
Entry-Level Pricing
$12.00 3 Seats Per Month
Free Trial is available
Browse all 5 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Zoho Desk is particularly user-friendly, with many praising its drag-and-drop interface that saves time and enhances productivity. Users appreciate the ease of organizing their systems, making it a solid choice for small businesses looking to streamline operations.
- Users say monday Work Management excels in flexibility and structure, allowing teams to create scalable operational systems. The platform's templates and intuitive design have made onboarding new team members a breeze, which is a significant advantage for growing businesses.
- Reviewers mention that while Zoho Desk offers multiple options for managing tickets, such as linking and holding, some users find it occasionally challenging to configure the software to fit their specific workflows. This can lead to a steeper learning curve for teams with unique needs.
- According to verified reviews, monday Work Management's AI integration and automation features are highly praised, with users noting that these tools significantly enhance their daily tasks. This level of automation can help teams focus on more strategic work rather than repetitive tasks.
- G2 reviewers highlight that Zoho Desk's support quality is commendable, but it still trails behind monday Work Management, which has received higher marks for overall support experience. Users of monday appreciate the responsiveness and helpfulness of the support team, which can be crucial for businesses needing quick resolutions.
- Users report that both platforms are easy to set up, but monday Work Management edges out with a smoother onboarding process. Many users have noted that the intuitive nature of monday's interface allows for a quicker transition, making it easier for teams to start using the software effectively right away.
Pricing
Entry-Level Pricing
Zoho Desk
FREE
$0.00
Completely Free upto 3 agents
- Email Ticketing
- Customer Management
- Private Knowledge Base
monday Work Management
Standard
$12.00
3 Seats Per Month
Collaborate and optimize your team processes
- Timeline & Gantt views
- Calendar view
- Guest access
Free Trial
Zoho Desk
Free Trial is available
monday Work Management
Free Trial is available
Ratings
Meets Requirements
8.7
5,969
9.0
12,428
Ease of Use
8.5
6,049
9.1
12,698
Ease of Setup
8.1
5,322
8.8
7,288
Ease of Admin
8.3
4,927
9.1
5,486
Quality of Support
8.3
5,364
8.9
9,880
Has the product been a good partner in doing business?
8.4
4,455
9.1
5,300
Product Direction (% positive)
8.9
5,719
9.5
12,065
Features by Category
Ticket and Case Management
8.6
3441
|
Verified
Not enough data
8.5
3356
|
Verified
Not enough data
8.3
3163
|
Verified
Not enough data
8.3
2951
|
Verified
Not enough data
8.2
2680
|
Verified
Not enough data
8.4
2916
|
Verified
Not enough data
8.5
2933
|
Verified
Not enough data
8.3
2525
|
Verified
Not enough data
Generative AI
7.4
967
Not enough data
7.4
953
Not enough data
Agentic AI - Help Desk
7.1
357
Not enough data
7.1
360
Not enough data
7.2
358
Not enough data
Communication Channels
8.3
2876
|
Verified
Not enough data
8.6
3118
|
Verified
Not enough data
8.2
2419
|
Verified
Not enough data
8.0
2162
|
Verified
Not enough data
7.8
1923
|
Verified
Not enough data
Platform
8.1
2306
|
Verified
Not enough data
8.2
2750
|
Verified
Not enough data
8.4
2853
|
Verified
Not enough data
8.2
2314
|
Verified
Not enough data
8.2
2832
|
Verified
Not enough data
8.4
2979
|
Verified
Not enough data
Tasks
Not enough data
9.3
7348
|
Verified
Not enough data
9.3
7347
|
Verified
Not enough data
9.2
7360
|
Verified
Not enough data
9.1
7127
|
Verified
Not enough data
8.4
6482
Not enough data
8.3
6286
Not enough data
8.9
7093
|
Verified
Not enough data
8.6
6575
Projects
Not enough data
9.1
6532
|
Verified
Not enough data
8.8
5969
|
Verified
Not enough data
8.2
5563
|
Verified
Not enough data
8.4
6158
|
Verified
Not enough data
8.7
6414
|
Verified
Not enough data
8.0
5477
|
Verified
Not enough data
8.4
5665
Not enough data
8.5
6033
|
Verified
Not enough data
Feature Not Available
Not enough data
8.1
5433
|
Verified
Not enough data
8.2
5132
|
Verified
Resource Management
Not enough data
8.2
5639
|
Verified
Not enough data
8.4
5788
|
Verified
Not enough data
8.7
6135
|
Verified
Project Monitoring
Not enough data
8.2
5103
|
Verified
Not enough data
8.3
5381
|
Verified
Not enough data
8.8
6304
|
Verified
Generative AI
Not enough data
7.2
2767
Not enough data
7.2
2747
Agentic AI - Project Management
Not enough data
6.7
606
Not enough data
6.9
604
Not enough data
6.8
613
Not enough data
6.7
601
Not enough data
6.7
599
Not enough data
6.7
598
Not enough data
6.7
601
Portfolio Management
Not enough data
8.5
818
Not enough data
8.8
823
Not enough data
8.3
797
Not enough data
8.0
790
Project Management
Not enough data
8.4
797
Not enough data
8.8
793
Not enough data
8.2
775
Resource Management
Not enough data
8.2
805
Not enough data
8.2
781
Not enough data
8.3
792
Data & Analytics
Not enough data
8.2
831
Not enough data
8.5
779
Not enough data
8.3
767
Not enough data
7.6
743
Strategy - Project and Portfolio Management
Not enough data
7.4
711
Not enough data
8.3
703
Not enough data
8.4
728
Not enough data
8.4
744
Not enough data
8.4
699
Not enough data
8.3
742
Not enough data
7.8
684
Not enough data
8.3
686
Not enough data
8.2
721
Not enough data
8.6
723
Administration
8.2
345
Not enough data
8.2
343
Not enough data
8.4
346
Not enough data
Knowledge Management
8.6
325
Not enough data
8.2
316
Not enough data
8.2
322
Not enough data
Compliance
8.4
338
Not enough data
8.3
335
Not enough data
8.2
337
Not enough data
8.1
335
Not enough data
Customer Support
8.2
311
Not enough data
8.2
312
Not enough data
8.0
310
Not enough data
Data Security
8.1
337
Not enough data
8.1
331
Not enough data
8.4
335
Not enough data
8.4
333
Not enough data
Administration
8.1
313
Not enough data
8.4
315
Not enough data
8.5
313
Not enough data
Generative AI
7.6
248
Not enough data
Setup
Not enough data
8.9
4490
Not enough data
8.9
4621
Not enough data
8.4
4264
Not enough data
8.9
4803
Management
Not enough data
8.8
4469
Not enough data
8.4
3823
Not enough data
8.2
3956
Generative AI
Not enough data
7.3
1884
Agentic AI - Workflow Management
Not enough data
6.6
325
Not enough data
6.7
326
Not enough data
6.7
321
Not enough data
6.6
320
Not enough data
6.7
322
Not enough data
6.6
323
Not enough data
6.7
325
Channels
8.2
579
Not enough data
8.0
556
Not enough data
Feature Not Available
Not enough data
Design
7.9
545
Not enough data
7.7
554
Not enough data
8.1
551
Not enough data
8.1
547
Not enough data
8.1
531
Not enough data
Generative AI
7.5
426
Not enough data
7.5
419
Not enough data
Usability
8.3
448
Not enough data
8.3
442
Not enough data
8.3
434
Not enough data
Reporting
8.3
431
Not enough data
8.2
416
Not enough data
8.3
423
Not enough data
Generative AI
7.7
329
Not enough data
7.8
324
Not enough data
Tasks
Not enough data
9.3
1272
Not enough data
9.0
1229
Not enough data
9.1
1249
Agentic AI - Kanban Project Management
Not enough data
7.1
51
Not enough data
7.2
52
Not enough data
7.3
50
Not enough data
6.7
50
Not enough data
6.8
50
Not enough data
6.7
50
Not enough data
6.7
50
Kanban Boards
Not enough data
8.8
1229
Not enough data
9.0
1260
Not enough data
9.0
1230
Planning
Not enough data
9.0
1269
Not enough data
8.6
1221
Not enough data
8.7
1202
Platform Basics
Not enough data
8.8
755
Not enough data
9.2
824
Not enough data
8.8
756
Not enough data
8.2
581
Not enough data
9.1
788
Not enough data
9.0
791
Content Planning
Not enough data
9.1
820
Not enough data
9.4
844
Not enough data
9.1
764
Marketing Campaign Performance
Not enough data
8.2
503
Not enough data
8.6
591
Agentic AI - Marketing Calendar
Not enough data
6.4
84
Not enough data
6.6
84
Not enough data
6.6
84
Not enough data
6.6
85
Other Features
Not enough data
8.4
641
Not enough data
8.3
533
Task Creation
Not enough data
9.3
6651
Not enough data
9.2
6711
Not enough data
9.0
6531
Not enough data
8.5
5761
Task Management
Not enough data
9.1
6462
Not enough data
9.2
6600
Not enough data
8.5
5812
Not enough data
8.7
5868
Generative AI
Not enough data
7.2
2677
Not enough data
7.2
2678
Automation
Not enough data
9.0
5162
Not enough data
8.9
5303
Not enough data
8.5
4611
Administration
Not enough data
8.6
4907
Not enough data
8.7
4635
Not enough data
9.3
4956
Project management
Not enough data
9.3
5295
Not enough data
8.6
4731
Not enough data
9.1
5051
Not enough data
8.9
4901
Not enough data
8.9
4834
Not enough data
Feature Not Available
Not enough data
8.9
5154
Workload
Not enough data
8.6
4588
Not enough data
9.0
5059
Not enough data
8.8
4657
Not enough data
8.6
4507
Communication & Collaboration
Not enough data
8.6
4639
Not enough data
8.6
4705
Not enough data
9.2
5106
Cost Management
Not enough data
8.2
3961
Not enough data
8.3
4057
Not enough data
8.0
3798
Integration
Not enough data
8.2
3852
Not enough data
8.0
3983
Not enough data
8.0
3782
Generative AI
Not enough data
7.3
2111
Not enough data
7.4
2121
Agentic AI - Work Management
Not enough data
6.6
460
Not enough data
6.8
460
Not enough data
6.7
461
Not enough data
6.6
462
Communication
Not enough data
Feature Not Available
Not enough data
8.6
4283
Not enough data
8.1
3755
Not enough data
Feature Not Available
Not enough data
8.2
3790
Content & Documents
Not enough data
8.8
4431
Not enough data
9.0
4570
Not enough data
8.6
4438
Not enough data
8.1
3747
Controls
Not enough data
8.6
4187
Not enough data
8.1
3630
Not enough data
8.8
4244
Not enough data
8.4
4151
Not enough data
8.1
3738
Project Management
Not enough data
9.4
4697
Not enough data
9.2
4613
Not enough data
9.2
4519
Not enough data
8.5
4151
Remote Collaboration
Not enough data
8.9
4226
Not enough data
9.0
4425
Not enough data
8.9
4339
Not enough data
7.6
3403
Generative AI
Not enough data
7.1
1891
Not enough data
7.2
1872
Agentic AI - Project Collaboration
Not enough data
6.6
336
Not enough data
6.6
331
Responses
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Automation - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Autonomy - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
7.9
175
Not enough data
8.0
177
Not enough data
Feature Not Available
Not enough data
Communication
8.8
718
|
Verified
Not enough data
8.7
759
|
Verified
Not enough data
8.6
658
Not enough data
8.6
631
|
Verified
Not enough data
8.3
355
Not enough data
Internal Use
8.2
2750
|
Verified
Not enough data
Feature Not Available
Not enough data
8.4
455
Not enough data
8.7
714
|
Verified
Not enough data
8.6
692
|
Verified
Not enough data
8.6
707
|
Verified
Not enough data
Generative AI
7.7
423
Not enough data
Self-Service Experience
8.5
1514
Not enough data
8.4
1472
Not enough data
8.1
1279
Not enough data
8.1
772
Not enough data
8.2
817
Not enough data
Self-Service Platform
8.3
843
Not enough data
8.3
819
Not enough data
7.8
732
Not enough data
8.2
767
Not enough data
Agentic AI - Customer Self-Service
7.7
79
Not enough data
7.7
80
Not enough data
7.9
79
Not enough data
7.8
84
Not enough data
7.8
82
Not enough data
7.8
80
Not enough data
7.7
83
Not enough data
Generative AI
8.2(won by default)
119
Not enough data
8.1(won by default)
117
Not enough data
Process
8.7(won by default)
491
Not enough data
9.0(won by default)
638
Not enough data
8.5(won by default)
490
Not enough data
Channels
9.0(won by default)
627
Not enough data
8.5(won by default)
545
Not enough data
8.7(won by default)
516
Not enough data
8.6(won by default)
459
Not enough data
8.8(won by default)
485
Not enough data
Insight
8.7(won by default)
494
Not enough data
8.9(won by default)
546
Not enough data
8.8(won by default)
516
Not enough data
9.0(won by default)
591
Not enough data
Generative AI
7.7
185
Not enough data
7.7
184
Not enough data
Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Autonomy
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Outbound Sales
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Inbound Sales
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Google Workspace for Sales
7.2
6
Not enough data
7.5
6
Not enough data
6.9
6
Not enough data
6.9
6
Not enough data
7.2
6
Not enough data
Agentic AI - Marketing Resource Management
Not enough data
6.9
56
Not enough data
7.0
56
Not enough data
7.3
55
Action Item Detection - AI Note-taking Software
Not enough data
Not enough data
Not enough data
Not enough data
Automatic Transcription - AI Note-taking Software
Not enough data
Not enough data
Collaboration & Sharing - AI Note-taking Software
Not enough data
Not enough data
Language & Accent Support - AI Note-taking Software
Not enough data
Not enough data
Multi-Platform Integration - AI Note-taking Software
Not enough data
Not enough data
Privacy & Security Controls - AI Note-taking Software
Not enough data
Not enough data
Searchable Note Archives - AI Note-taking Software
Not enough data
Not enough data
Speaker Identification - AI Note-taking Software
Not enough data
Not enough data
Time Tracking
Not enough data
8.5
2548
Not enough data
9.1
2936
Not enough data
8.2
2276
Client Invoicing
Not enough data
7.4
2016
Not enough data
7.0
1900
Not enough data
7.8
2016
Mobile Time Tracking
Not enough data
8.6
2518
Administration
Not enough data
8.4
2403
Not enough data
9.1
2728
Not enough data
9.0
2793
Not enough data
8.3
2316
Not enough data
9.0
2670
Platform
Not enough data
8.7
2512
Not enough data
8.2
2251
Not enough data
8.2
2193
Not enough data
9.0
2669
Not enough data
8.3
2386
Not enough data
Feature Not Available
Customer Query Resolution - AI Customer Support Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customer Interaction Automation - AI Customer Support Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Autonomy
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Zoho Desk and monday Work Management are categorized as AI Customer Support Agents
Unique Categories
monday Work Management is categorized as Work Management, Marketing Calendar, Kanban Project Management, Workflow Management, Project and Portfolio Management, Task Management, Time Tracking, Project Management, Marketing Resource Management, AI Agents For Business Operations, AI Note-Taking Software, AI SDRs, and Project Collaboration
Reviews
Reviewers' Company Size
Zoho Desk
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
monday Work Management
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
17.8%
Computer Software
10.7%
Computer & Network Security
4.1%
Financial Services
3.6%
Retail
3.5%
Other
60.1%
Marketing and Advertising
14.0%
Information Technology and Services
6.0%
Computer Software
5.0%
Construction
3.8%
Non-Profit Organization Management
3.5%
Other
67.8%
Discussions
Where do I find training VDO?
3 Comments
TW
I agree with you. VOD training is essential for fast implementation and developing "best practice" for your Desk software. I'm sure you have already...Read more
Is it possible for you to make integration with G suite a breeze?
2 Comments
PS
Hi Daniel,
Here are the steps to configure email forwarding from Gsuite to Zoho Desk:
Sign in to the Google Admin Console.
Click Apps, then click G...Read more
Is it possible for you to have your own CRM on Monday?
5 Comments
JK
Monday is a task and project management tool which is very agile and technically you can make a CRM out of it. At our company we didn't as we have...Read more
More than one owner of a task - can they share the one task item?
2 Comments
LR
Hi Jon - yes you can assign a task to more than one person. How I have done it in the past was to create additional "People" columns. Read more
How best to use Monday to manage social media campaigns and publications across multiple clients (for planning purposes in particular)?
2 Comments
KM
I want to increase the size of my Google Drive storage but it's free, because the 15 GB video and photo files currently have a large resolution, so in my...Read more
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