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Compare Zoho Desk and livepro Knowledge Management

See this
side-by-side comparison of Zoho Desk vs. livepro Knowledge Management
based on preference data from user reviews. Zoho Desk rates 4.4/5 stars with 2,689 reviews. By contrast, livepro Knowledge Management rates 4.9/5 stars with 49 reviews. Each product's score is calculated with real-time data from verified user reviews, to help you make the best choice between these two options, and decide which one is best for your business needs.
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Zoho Desk
Zoho Desk
(2,689)
4.4 out of 5
Zoho Desk
Optimized for quick response
livepro Knowledge Management
livepro Knowledge Management
(49)
4.9 out of 5
livepro Knowledge Management
Star Rating
Zoho Desk
Zoho Desk
livepro Knowledge Management
livepro Knowledge Management
Market Segments
Zoho Desk
Zoho Desk
Small-Business (70.6% of reviews)
livepro Knowledge Management
livepro Knowledge Management
Mid-Market (64.4% of reviews)
Entry Level Price
Zoho Desk
Zoho Desk
$0 for 3 agents
livepro Knowledge Management
livepro Knowledge Management
Starts from $499 unlimited users

Zoho Desk vs livepro Knowledge Management

When assessing the two solutions, reviewers found livepro Knowledge Management easier to use, set up, and administer. Reviewers also preferred doing business with livepro Knowledge Management overall.

  • Reviewers felt that livepro Knowledge Management meets the needs of their business better than Zoho Desk.
  • When comparing quality of ongoing product support, reviewers felt that livepro Knowledge Management is the preferred option.
  • For feature updates and roadmaps, our reviewers preferred the direction of livepro Knowledge Management over Zoho Desk.
Categories
Shared Categories
Zoho Desk
Zoho Desk
livepro Knowledge Management
livepro Knowledge Management
Zoho Desk and livepro Knowledge Management are categorized as Customer Self-Service
Unique Categories
Zoho Desk
Zoho Desk is categorized as Live Chat, Social Customer Service, and Help Desk
livepro Knowledge Management
livepro Knowledge Management is categorized as Genesys AppFoundry Marketplace, Contact Center Knowledge Base, and Work Instructions
Pricing
Zoho Desk
Zoho Desk Pricing
FREE
$0for 3 agents
STANDARD
$12/agent/month
PROFESSIONAL
$20/agent/month
ENTERPRISE
$35/agent/month
Free Trial
livepro Knowledge Management
livepro Knowledge Management Pricing
livepro Knowledgebase
Starts from $499unlimited users
Free Trial
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Ratings
Meets Requirements
Zoho Desk
Zoho Desk
8.7
Responses: 2100
livepro Knowledge Management
livepro Knowledge Management
9.6
Responses: 35
Ease of Use
Zoho Desk
Zoho Desk
8.5
Responses: 2120
livepro Knowledge Management
livepro Knowledge Management
9.6
Responses: 36
Ease of Setup
Zoho Desk
Zoho Desk
8.2
Responses: 1768
livepro Knowledge Management
livepro Knowledge Management
9.3
Responses: 27
Ease of Admin
Zoho Desk
Zoho Desk
8.3
Responses: 1783
livepro Knowledge Management
livepro Knowledge Management
8.9
Responses: 27
Quality of Support
Zoho Desk
Zoho Desk
8.2
Responses: 1891
livepro Knowledge Management
livepro Knowledge Management
9.7
Responses: 35
Ease of Doing Business With
Zoho Desk
Zoho Desk
8.5
Responses: 1609
livepro Knowledge Management
livepro Knowledge Management
9.9
Responses: 25
Product Direction (% positive)
Zoho Desk
Zoho Desk
8.6
Responses: 2064
livepro Knowledge Management
livepro Knowledge Management
9.6
Responses: 33
Features
Knowledge Share
Knowledge Base
Zoho Desk
Zoho Desk
8.6
Responses: 655
livepro Knowledge Management
livepro Knowledge Management
Not enough data available
Searchable Articles
Zoho Desk
Zoho Desk
8.6
Responses: 630
livepro Knowledge Management
livepro Knowledge Management
Not enough data available
Community Forums
Zoho Desk
Zoho Desk
8.3
Responses: 508
livepro Knowledge Management
livepro Knowledge Management
Not enough data available
Interactive FAQs & Forums
Zoho Desk
Zoho Desk
8.4
Responses: 463
livepro Knowledge Management
livepro Knowledge Management
Not enough data available
Interaction
Web Portals
Zoho Desk
Zoho Desk
8.6
Responses: 626
livepro Knowledge Management
livepro Knowledge Management
Not enough data available
Forum to Reponse
Zoho Desk
Zoho Desk
8.5
Responses: 493
livepro Knowledge Management
livepro Knowledge Management
Not enough data available
Tickets and Tagging
Zoho Desk
Zoho Desk
8.8
Responses: 698
livepro Knowledge Management
livepro Knowledge Management
Not enough data available
Live Chat
Zoho Desk
Zoho Desk
8.6
Responses: 468
livepro Knowledge Management
livepro Knowledge Management
Not enough data available
Reviewers' Company Size
Reviewers of Zoho Desk were most often representing companies in the Small-Business segment, while reviewers for livepro Knowledge Management were more commonly in the Mid-Market segment.
Small-Business
(50 or fewer emp.)
Zoho Desk
Zoho Desk
70.6%
livepro Knowledge Management
livepro Knowledge Management
6.7%
Mid-Market
(51-1000 emp.)
Zoho Desk
Zoho Desk
24.6%
livepro Knowledge Management
livepro Knowledge Management
64.4%
Enterprise
(> 1000 emp.)
Zoho Desk
Zoho Desk
4.8%
livepro Knowledge Management
livepro Knowledge Management
28.9%
Reviewers' Industry
Zoho Desk
Zoho Desk Industry
Information Technology and Services
19.5%
Computer Software
10.1%
Telecommunications
3.8%
Retail
3.7%
Marketing and Advertising
3.1%
Other
59.8%
livepro Knowledge Management
livepro Knowledge Management Industry
Financial Services
24.4%
Government Administration
17.8%
Insurance
13.3%
Medical Practice
8.9%
Health, Wellness and Fitness
6.7%
Other
28.9%
Reviews
Most Helpful Favorable Review
Zoho Desk
János C.
Administrator in Information Technology and Services

Awesome Software . Nice to see Zoho Desk at the top in G2Crowd prpdocut listing in their own catogery and itś truly deserving.Simplicity is at itś best . The simplicity to configuring the software. Great way of working at the interface. Tracking of the...

livepro Knowledge Management
Paul H.
Executive Sponsor in Financial Services

The greatest thing about LivePro apart from the search functionality is the how easy it is to implement. Being able to start small then open to to more users with a click of a button is amazing The other thing is the support you receive, Livepro don’t...

Most Helpful Critical Review
Zoho Desk
GC
User in Computer Software

I absolutely despise the amount of effort required to do a basic filter; the fact that it is super easy to create a new user when an existing user already matches on email (simply by doing things out of order); that you have to click twice to search...

livepro Knowledge Management
GM
Administrator in Consumer Services

The WYSIWYG editor can be a little tricky like most of them.

Discussions
Zoho Desk
Zoho Desk Discussions
Where do I find training VDO?
3 comments
Anoloth (Bic) P.
AP
This might be of help too, Anoloth https://www.zoho.com/desk/trial-room.htmlRead more
Is it possible for you to make integration with G suite a breeze?
2 comments
Daniel Kaminski de S.
DS
how do i use chat
2 comments
ID
What chat are you speaking of?Read more
livepro Knowledge Management
livepro Knowledge Management Discussions
Monty the Mongoose crying
livepro Knowledge Management has no discussions with answers
Screenshots
livepro Knowledge Management
livepro Knowledge Management Screenshots
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