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Compare Zoho Desk vs LiveAgent
See this
comparison of Zoho Desk vs. LiveAgent
based on data from user reviews. Zoho Desk rates 4.3/5 stars with 1,128 reviews. LiveAgent rates 4.5/5 stars with 983 reviews. Each product's score is calculated by real-time data from verified user reviews.

Pricing

 
FREE
$0
/agent/month
All-inclusive
$39/month
User Seat
 
PROFESSIONAL
$12
/agent/month
Ticket+Chat
$29/month
User Seat
 
ENTERPRISE
$25
/agent/month
Ticket
$9/month
User Seat
 
Free Trial
Free Trial
Zoho Desk
FREE
$0/agent/month
PROFESSIONAL
$12/agent/month
ENTERPRISE
$25/agent/month
Free Trial
LiveAgent
All-inclusive
$39/monthUser Seat
Ticket+Chat
$29/monthUser Seat
Ticket
$9/monthUser Seat
Free Trial

Ratings

Meets Requirements
Meets Requirements
8.7
8.8
Ease of Use
Ease of Use
8.5
9.0
Ease of Setup
Ease of Setup
8.2
8.7
Ease of Admin
Ease of Admin
8.4
8.9
Quality of Support
Quality of Support
8.2
9.1
Ease of Doing Business With
Ease of Doing Business With
8.5
9.1
Product Direction (% positive)
Product Direction (% positive)
8.7
9.0
Meets Requirements
Zoho Desk
8.7
LiveAgent
8.8
Ease of Use
Zoho Desk
8.5
LiveAgent
9.0
Ease of Setup
Zoho Desk
8.2
LiveAgent
8.7
Ease of Admin
Zoho Desk
8.4
LiveAgent
8.9
Quality of Support
Zoho Desk
8.2
LiveAgent
9.1
Ease of Doing Business With
Zoho Desk
8.5
LiveAgent
9.1
Product Direction (% positive)
Zoho Desk
8.7
LiveAgent
9.0

Features

Ticket and Case Management
Workflow
Zoho Desk
8.2
LiveAgent
8.7
Response Automation
Zoho Desk
8.4
LiveAgent
8.7
SLA Management
Zoho Desk
8.3
LiveAgent
8.6
Attachments/Screencasts
Zoho Desk
8.3
LiveAgent
8.7
Ticket Collaboration
Zoho Desk
8.6
LiveAgent
8.9
Ticket creation user experience
Zoho Desk
8.7
LiveAgent
9.0
Ticket response user experience
Zoho Desk
8.5
LiveAgent
9.0
Knowledge Share
Knowledge Base
Zoho Desk
8.7
LiveAgent
9.1
Searchable Articles
Zoho Desk
8.6
LiveAgent
9.0
Community Forums
Zoho Desk
8.4
LiveAgent
9.0
Interactive FAQs & Forums
Zoho Desk
8.5
LiveAgent
8.9
Communication
Pop-up Chat
Zoho Desk
9.0
LiveAgent
9.4
Notifications
Zoho Desk
9.0
LiveAgent
9.1
Targeted Emails
Zoho Desk
8.9
LiveAgent
9.0
In-App Messaging
Zoho Desk
8.9
LiveAgent
9.0
Process
Mentions
Zoho Desk
8.9
LiveAgent
Not enough data available
Tickets
Zoho Desk
9.1
LiveAgent
9.4
Macros
Zoho Desk
8.6
LiveAgent
9.1
Collaboration
Zoho Desk
8.9
LiveAgent
9.3
Interaction
Web Portals
Zoho Desk
8.5
LiveAgent
9.1
Forum to Reponse
Zoho Desk
8.5
LiveAgent
9.1
Tickets and Tagging
Zoho Desk
8.8
LiveAgent
9.3
Live Chat
Zoho Desk
8.6
LiveAgent
9.4
Internal Use
Customization
Zoho Desk
8.3
LiveAgent
8.5
Conversation Archiving
Zoho Desk
9.0
LiveAgent
9.2
Lead Development
Zoho Desk
9.0
LiveAgent
Not enough data available
Knowledge Base
Zoho Desk
8.8
LiveAgent
8.9
Team Inbox
Zoho Desk
8.9
LiveAgent
9.1
Customer Profiles
Zoho Desk
8.8
LiveAgent
8.9
Channels
Phone
Zoho Desk
8.7
LiveAgent
9.4
Text
Zoho Desk
9.1
LiveAgent
Not enough data available
Email
Zoho Desk
9.2
LiveAgent
9.4
Social
Zoho Desk
8.7
LiveAgent
9.2
Live Chat
Zoho Desk
8.9
LiveAgent
9.5
Insight
Surveys
Zoho Desk
8.9
LiveAgent
9.0
Reporting
Zoho Desk
9.0
LiveAgent
9.1
Visitor Activity
Zoho Desk
8.9
LiveAgent
9.2
Help Desk
Zoho Desk
9.2
LiveAgent
9.4
Communication Channels
Customer Portal
Zoho Desk
8.4
LiveAgent
8.7
Email to Case
Zoho Desk
8.7
LiveAgent
9.0
Chat/Live Support
Zoho Desk
8.5
LiveAgent
9.1
Social Integration
Zoho Desk
8.4
LiveAgent
8.6
Call Center
Make, Receive, and Record Calls
Zoho Desk
8.4
LiveAgent
8.6
Customer and Contacts Database
Zoho Desk
8.3
LiveAgent
8.6
Products and Version Tracking
Zoho Desk
8.4
LiveAgent
8.8
Call Scripting
Zoho Desk
8.2
LiveAgent
8.8
Interactive Voice Response (IVR)
Zoho Desk
8.3
LiveAgent
8.7
Self Service/Community
Forums
Zoho Desk
8.3
LiveAgent
8.7
Knowledge Base
Zoho Desk
8.5
LiveAgent
8.6
Ideas/Feedback
Zoho Desk
8.4
LiveAgent
8.7
Q&A
Zoho Desk
8.5
LiveAgent
8.8
Reporting & Analytics
Social Monitoring
Zoho Desk
8.5
LiveAgent
8.6
Reporting
Zoho Desk
8.3
LiveAgent
8.6
Dashboards
Zoho Desk
8.4
LiveAgent
8.8
Platform
ITIL Compliance
Zoho Desk
8.5
LiveAgent
8.7
Mobile User Support
Zoho Desk
8.4
LiveAgent
8.0
Customization
Zoho Desk
8.3
LiveAgent
8.5
User, Role, and Access Management
Zoho Desk
8.4
LiveAgent
8.7
Internationalization
Zoho Desk
8.2
LiveAgent
8.7
Performance & Reliability
Zoho Desk
8.7
LiveAgent
9.0
Integration APIs
Zoho Desk
8.5
LiveAgent
8.5

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
71.3%
62.4%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
23.1%
24.4%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
5.6%
13.2%
Zoho Desk
Small-Business
71.3%
Mid-Market
23.1%
Enterprise
5.6%
LiveAgent
Small-Business
62.4%
Mid-Market
24.4%
Enterprise
13.2%

Reviewers' Industry

 
Information Technology and Services
24.0%
Information Technology and Services
12.6%
 
Computer Software
10.4%
Computer Software
7.4%
 
Telecommunications
4.0%
Internet
5.6%
 
Marketing and Advertising
3.9%
Retail
4.4%
 
Internet
3.9%
Marketing and Advertising
4.2%
 
Other
53.8%
Other
65.8%
Zoho Desk
Information Technology and Services
24.0%
Computer Software
10.4%
Telecommunications
4.0%
Marketing and Advertising
3.9%
Internet
3.9%
Other
53.8%
LiveAgent
Information Technology and Services
12.6%
Computer Software
7.4%
Internet
5.6%
Retail
4.4%
Marketing and Advertising
4.2%
Other
65.8%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
G2 User in Maritime

It's fast and intuitive and does exactly what we need for handling emails. They finally launched the iPhone App for the product which works really great!

Herby O.
Administrator in Philanthropy

LiveAgent is in my opinion, the most comprehensive help desk solution available. Obviously it makes sense to manage support from the Cloud. More importantly, it must be in the right place in that cloud. Quality Unit has done their homework well... and...

Most Helpful Critical Review
Most Helpful Critical Review
G2 User in Computer Software

I absolutely despise the amount of effort required to do a basic filter; the fact that it is super easy to create a new user when an existing user already matches on email (simply by doing things out of order); that you have to click twice to search...

Stephanie M.
User in Events Services

Unfortunately, not many of my colleagues use it. We only used it for a short time so I was not able to work with it very long.

 
Zoho Desk
Most Helpful Favorable Review
G2 User in Maritime

It's fast and intuitive and does exactly what we need for handling emails. They finally launched the iPhone App for the product which works really great!

Most Helpful Critical Review
G2 User in Computer Software

I absolutely despise the amount of effort required to do a basic filter; the fact that it is super easy to create a new user when an existing user already matches on email (simply by doing things out of order); that you have to click twice to search...

LiveAgent
Most Helpful Favorable Review
Herby O.
Administrator in Philanthropy

LiveAgent is in my opinion, the most comprehensive help desk solution available. Obviously it makes sense to manage support from the Cloud. More importantly, it must be in the right place in that cloud. Quality Unit has done their homework well... and...

Most Helpful Critical Review
Stephanie M.
User in Events Services

Unfortunately, not many of my colleagues use it. We only used it for a short time so I was not able to work with it very long.

Screenshots

 
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Videos

 

Customer support made easy with LiveAgent. See how LiveAgent can help your business in 1 minute.

Zoho Desk
LiveAgent

Customer support made easy with LiveAgent. See how LiveAgent can help your business in 1 minute.

Downloads

 No downloads provided
Zoho Desk
No downloads provided
LiveAgent
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