Introducing G2.ai, the future of software buying.Try now
Compare Zoho Desk and iAdvize 
Featured Products
Sponsored
You’re seeing this ad based on the product’s relevance to this page. Sponsored content does not receive preferential treatment in any of G2’s ratings.
FaceUp
Visit Website
Sponsored
You’re seeing this ad based on the product’s relevance to this page. Sponsored content does not receive preferential treatment in any of G2’s ratings.
LiveChat
Visit Website
Sponsored
You’re seeing this ad based on the product’s relevance to this page. Sponsored content does not receive preferential treatment in any of G2’s ratings.
Helpjuice
Visit Website
At a Glance
Market Segments
Small-Business (72.6% of reviews)
Mid-Market (40.0% of reviews)
Entry-Level Pricing
$0.00
$290.00 Per Month
Zoho Desk
Star Rating
(7,127)4.4 out of 5
Market Segments
Small-Business (72.6% of reviews)
Pros & Cons
Entry-Level Pricing
$0.00
Free Trial is available
Browse all 5 pricing plansiAdvize
Star Rating
(27)4.7 out of 5
Market Segments
Mid-Market (40.0% of reviews)
Pros & Cons
Entry-Level Pricing
$290.00 Per Month
Browse all 5 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Zoho Desk's ticket creation user experience scores an 8.7, which is solid, but reviewers mention that iAdvize excels with a higher score of 9.8 in live chat, indicating a more seamless interaction for customers seeking immediate support.
- Reviewers mention that Zoho Desk's ease of use is rated at 8.5, while iAdvize shines with a score of 9.3, suggesting that users find iAdvize's interface more intuitive and user-friendly, enhancing overall productivity.
- G2 users highlight that Zoho Desk's SLA management is rated at 8.3, but users on G2 report that iAdvize's automation features, particularly in response automation, are superior with a score of 9.0, allowing for more efficient handling of customer inquiries.
- Users say that Zoho Desk offers a decent knowledge base feature rated at 8.7, but reviewers mention that iAdvize's knowledge management capabilities, including its community forums and searchable articles, are more robust, leading to better self-service options for customers.
- Reviewers mention that while Zoho Desk provides multi-channel coverage with a score of 8.3, iAdvize stands out with its superior performance in social media integration, scoring 9.7, which is crucial for businesses looking to engage customers across various platforms.
- Users report that Zoho Desk's customization options are rated at 8.3, but reviewers highlight that iAdvize offers a more flexible customization interface with a score of 9.5, allowing businesses to tailor the software to their specific needs more effectively.
Pricing
Entry-Level Pricing
Zoho Desk
FREE
$0.00
Completely Free upto 3 agents
- Email Ticketing
- Customer Management
- Private Knowledge Base
iAdvize
Essentials
$290.00
Per Month
Up to 500 conversations per month
- Up to 1,000 SKUs
- AI shopping assistant (Conversation Starters, product recommendations, order tracking, ticket escalation)
- Standard engagement formats
Free Trial
Zoho Desk
Free Trial is available
iAdvize
No trial information availableRatings
Meets Requirements
8.7
5,664
8.6
19
Ease of Use
8.5
5,742
9.2
23
Ease of Setup
8.1
5,017
9.1
16
Ease of Admin
8.3
4,724
8.6
13
Quality of Support
8.3
5,094
9.3
21
Has the product been a good partner in doing business?
8.4
4,265
8.6
13
Product Direction (% positive)
8.9
5,429
9.4
20
Features by Category
Ticket and Case Management
8.6
3318
|
Verified
Not enough data
8.5
3289
|
Verified
Not enough data
8.3
3064
|
Verified
Not enough data
8.3
2912
|
Verified
Not enough data
8.2
2628
|
Verified
Not enough data
8.4
2907
|
Verified
Not enough data
8.5
2912
|
Verified
Not enough data
8.3
2500
|
Verified
Not enough data
Generative AI
7.4
960
Not enough data
7.4
949
Not enough data
Agentic AI - Help Desk
7.1
357
Not enough data
7.1
360
Not enough data
7.2
355
Not enough data
Communication Channels
8.3
2853
|
Verified
Not enough data
8.6
3071
|
Verified
Not enough data
8.2
2383
|
Verified
Not enough data
8.0
2144
|
Verified
Not enough data
7.8
1906
|
Verified
Not enough data
Platform
8.1
2277
|
Verified
Not enough data
8.2
2725
|
Verified
8.7
10
8.4
2825
|
Verified
Not enough data
8.1
2241
|
Verified
Not enough data
8.2
2785
|
Verified
Not enough data
8.4
2942
|
Verified
Not enough data
Messenger
Not enough data
8.9
6
Not enough data
9.0
5
Not enough data
9.6
8
Not enough data
9.2
6
Channels
Not enough data
8.7
5
Not enough data
9.4
6
Not enough data
8.9
6
Not enough data
Not enough data
Not enough data
Feature Not Available
Customers
Not enough data
9.0
7
Not enough data
8.7
5
Not enough data
8.1
7
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Agentic AI - Conversational Marketing
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administration
8.2
341
Not enough data
8.2
340
Not enough data
8.4
344
Not enough data
Knowledge Management
8.6
322
Not enough data
8.2
315
Not enough data
8.2
322
Not enough data
Compliance
8.4
336
Not enough data
8.3
333
Not enough data
8.2
335
Not enough data
8.1
333
Not enough data
Customer Support
8.2
311
Not enough data
8.2
312
Not enough data
8.0
309
Not enough data
Data Security
8.1
335
Not enough data
8.1
329
Not enough data
8.4
334
Not enough data
8.4
331
Not enough data
Administration
8.1
313
Not enough data
8.4
315
Not enough data
8.5
312
Not enough data
Generative AI
7.6
248
Not enough data
Channels
8.2
569
Not enough data
8.0
555
Not enough data
7.3
548
Not enough data
Design
7.9
545
Not enough data
7.7
554
Not enough data
8.1
550
Not enough data
8.1
545
Not enough data
8.1
531
Not enough data
Generative AI
7.5
427
Not enough data
7.5
420
Not enough data
Usability
8.3
445
Not enough data
8.3
442
Not enough data
8.3
434
Not enough data
Reporting
8.3
429
Not enough data
8.2
415
Not enough data
8.3
422
Not enough data
Generative AI
7.7
329
Not enough data
7.8
324
Not enough data
Responses
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Automation - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Autonomy - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Conversational Platform
Not enough data
8.5
9
Not enough data
8.8
7
Not enough data
7.6
7
Not enough data
8.6
6
Support Automation
Not enough data
8.3
7
Not enough data
7.9
8
Not enough data
9.0
5
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Content
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Engagement
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Social Shopping
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Analytics
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
7.9
176
Not enough data
8.0
178
Not enough data
7.8
177
Not enough data
Communication
8.8
718
|
Verified
9.3
14
8.7
758
|
Verified
8.8
12
8.6
659
6.0
8
8.6
632
|
Verified
9.3
9
8.3
356
8.1
8
Internal Use
8.2
2725
|
Verified
8.7
10
8.5
361
8.8
10
8.4
456
7.7
8
8.7
712
|
Verified
8.0
11
8.7
692
|
Verified
7.6
7
8.6
708
|
Verified
8.6
7
Generative AI
7.7
423
Not enough data
Self-Service Experience
8.5
1508
Not enough data
8.4
1469
Not enough data
8.1
1275
Not enough data
8.1
770
Not enough data
8.2
815
Not enough data
Self-Service Platform
8.3
838
Not enough data
8.3
815
Not enough data
7.8
725
Not enough data
8.2
761
Not enough data
Agentic AI - Customer Self-Service
7.7
79
Not enough data
7.7
80
Not enough data
7.9
79
Not enough data
7.8
84
Not enough data
7.8
82
Not enough data
7.8
80
Not enough data
7.7
81
Not enough data
Generative AI
8.2
119
Not enough data
8.1
117
Not enough data
Process
8.7
490
Not enough data
9.0
634
Not enough data
8.5
487
Not enough data
Channels
9.0
624
Not enough data
8.5
543
Not enough data
8.7
514
Not enough data
8.6
457
Not enough data
8.8
482
Not enough data
Insight
8.7
493
Not enough data
8.9
545
Not enough data
8.8
515
Not enough data
9.0
589
Not enough data
Generative AI
7.6
184
Not enough data
7.7
183
Not enough data
Agentic AI - Google Workspace for Sales
7.2
6
Not enough data
7.5
6
Not enough data
6.9
6
Not enough data
6.9
6
Not enough data
7.2
6
Not enough data
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Zoho Desk and iAdvize are categorized as Live Chat
Unique Categories
iAdvize is categorized as Social Commerce Platforms, Conversational Support, Conversational Marketing, and AI Agents For Business Operations
Reviews
Reviewers' Company Size
Zoho Desk
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
iAdvize
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
17.8%
Computer Software
10.7%
Computer & Network Security
4.1%
Financial Services
3.6%
Retail
3.6%
Other
60.2%
Consumer Goods
16.0%
Retail
8.0%
Consumer Electronics
8.0%
Building Materials
8.0%
Apparel & Fashion
8.0%
Other
52.0%
Alternatives
Discussions
Where do I find training VDO?
3 Comments
TW
I agree with you. VOD training is essential for fast implementation and developing "best practice" for your Desk software. I'm sure you have already...Read more
Is it possible for you to make integration with G suite a breeze?
2 Comments
PS
Hi Daniel,
Here are the steps to configure email forwarding from Gsuite to Zoho Desk:
Sign in to the Google Admin Console.
Click Apps, then click G...Read more
iAdvize has no discussions with answers
Hunting for software insights?
With over 3 million reviews, we can provide the specific details that help you make an informed software buying decision for your business. Finding the right product is important, let us help.
