# Zoho Desk, detective.io vs LiveAgent Comparison

| | Zoho Desk | detective.io | LiveAgent | 
|---|---|---|---|
| **Star Rating** | 4.4 out of 5 | 4.7 out of 5 | 4.5 out of 5 | 
| **Total Reviews** | 7,573 | 24 | 1,538 | 
| **Largest Market Segment** | Small-Business (72.8% of reviews) | Mid-Market (70.8% of reviews) | Small-Business (67.3% of reviews) | 
| **Entry Level Price** | $0.00 | $50.00 1 seat with unlimited access Per Month | Starting at $15.00 1 agent / Per Month | 

---
## Top Pros & Cons

### Zoho Desk

Pros:
- Ease of Use (710 reviews)
- Features (517 reviews)

Cons:
- Learning Curve (329 reviews)
- Steep Learning Curve (233 reviews)

### detective.io

**Not enough data**

### LiveAgent

Pros:
- Ease of Use (58 reviews)
- Features (48 reviews)

Cons:
- Learning Curve (12 reviews)
- Missing Features (11 reviews)

---
## Ratings Comparison
| Rating | Zoho Desk | detective.io | LiveAgent | 
|---|---|---|---|
  | **Meets Requirements** | 8.7 (6087 reviews) | 9.0 (21 reviews) | 8.9 (1300 reviews) | 
  | **Ease of Use** | 8.5 (6168 reviews) | 9.6 (21 reviews) | 8.9 (1305 reviews) | 
  | **Ease of Setup** | 8.1 (5440 reviews) | Not enough data | 8.7 (868 reviews) | 
  | **Ease of Admin** | 8.3 (4931 reviews) | Not enough data | 8.9 (853 reviews) | 
  | **Quality of Support** | 8.3 (5474 reviews) | 9.1 (16 reviews) | 9.1 (1239 reviews) | 
  | **Has the product been a good partner in doing business?** | 8.4 (4459 reviews) | Not enough data | 9.1 (829 reviews) | 
  | **Product Direction (% positive)** | 8.9 (5813 reviews) | 10.0 (21 reviews) | 8.9 (1263 reviews) | 

---
## Pricing

### Zoho Desk

#### Entry-Level Pricing

Plan: FREE

Price: $0.00

Description: Completely Free upto 3 agents

Key Features:
- Email Ticketing
- Customer Management
- Private Knowledge Base 

[Browse all 5 editions](https://www.g2.com/products/zoho-desk/pricing)

#### Free Trial

Yes

### detective.io

#### Entry-Level Pricing

Plan: Detective Pro

Price: $50.00 1 seat with unlimited access Per Month

Key Features:
- Select from our built-in buying signals or create your own
- Unlimited access (no credits)
- 7-day free trial

[Learn more about detective.io](https://www.g2.com/products/detective-io/reviews)

#### Free Trial

Yes

### LiveAgent

#### Entry-Level Pricing

Plan: Small

Price: Starting at $15.00 1 agent / Per Month

Description: E-mail support - Ticketing,
Contact forms,
Forum & Knowledge base,
iPhone/Android app


Key Features:
- Unlimited ticket history
- Unlimited email addresses 
- Advanced reporting

[Browse all 5 editions](https://www.g2.com/products/liveagent/pricing)

#### Free Trial

Yes

---
## Features Comparison By Category

### Help Desk

| Product | Score | Reviews |
|---|---|---|
| **Zoho Desk** | 8.1/10 | 4321 |
| **detective.io** | N/A | N/A |
| **LiveAgent** | 8.7/10 | 1085 |

#### Ticket and Case Management

| Feature | Zoho Desk | detective.io | LiveAgent | 
|---|---|---|---|
| **Ticket creation user experience** | 8.7 (3479 reviews) ✓ Verified | Not enough data | 9.0 (779 reviews) ✓ Verified | 
| **Ticket response user experience** | 8.5 (3377 reviews) ✓ Verified | Not enough data | 9.0 (779 reviews) ✓ Verified | 
| **Workflow** | 8.4 (3204 reviews) ✓ Verified | Not enough data | 8.7 (758 reviews) ✓ Verified | 
| **Response Automation** | 8.3 (2964 reviews) ✓ Verified | Not enough data | 8.8 (714 reviews) ✓ Verified | 
| **SLA Management** | 8.2 (2690 reviews) ✓ Verified | Not enough data | 8.6 (574 reviews) ✓ Verified | 
| **Attachments/Screencasts** | 8.4 (2917 reviews) ✓ Verified | Not enough data | 8.7 (703 reviews) ✓ Verified | 
| **Ticket Collaboration** | 8.5 (2945 reviews) ✓ Verified | Not enough data | 8.9 (718 reviews) ✓ Verified | 
| **Customer and Contacts Database** | 8.3 (2532 reviews) ✓ Verified | Not enough data | 8.6 (444 reviews) ✓ Verified | 

#### Generative AI

| Feature | Zoho Desk | detective.io | LiveAgent | 
|---|---|---|---|
| **AI Text Generation** | 7.4 (970 reviews) | Not enough data | 8.2 (30 reviews) | 
| **AI Text Summarization** | 7.4 (953 reviews) | Not enough data | 8.1 (30 reviews) | 

#### Agentic AI - Help Desk

| Feature | Zoho Desk | detective.io | LiveAgent | 
|---|---|---|---|
| **Autonomous Task Execution** | 7.1 (357 reviews) | Not enough data | 9.3 (7 reviews) | 
| **Natural Language Interaction** | 7.2 (361 reviews) | Not enough data | 9.3 (7 reviews) | 
| **Proactive Assistance** | 7.2 (358 reviews) | Not enough data | 9.3 (7 reviews) | 

#### Communication Channels

| Feature | Zoho Desk | detective.io | LiveAgent | 
|---|---|---|---|
| **Customer Portal** | 8.3 (2879 reviews) ✓ Verified | Not enough data | 8.7 (654 reviews) ✓ Verified | 
| **Email to Case** | 8.6 (3128 reviews) ✓ Verified | Not enough data | 9.1 (720 reviews) ✓ Verified | 
| **Chat/Live Support** | 8.2 (2424 reviews) ✓ Verified | Not enough data | 9.1 (699 reviews) ✓ Verified | 
| **Social Integration** | 8.0 (2163 reviews) ✓ Verified | Not enough data | 8.6 (539 reviews) ✓ Verified | 
| **Voice** | 7.8 (1928 reviews) ✓ Verified | Not enough data | 8.7 (381 reviews) ✓ Verified | 

#### Platform

| Feature | Zoho Desk | detective.io | LiveAgent | 
|---|---|---|---|
| **Mobile User Support** | 8.1 (2306 reviews) ✓ Verified | Not enough data | 7.9 (413 reviews) ✓ Verified | 
| **Customization ** | 8.2 (2758 reviews) ✓ Verified | Not enough data | 8.4 (663 reviews) ✓ Verified | 
| **User, Role, and Access Management** | 8.4 (2859 reviews) ✓ Verified | Not enough data | 8.7 (526 reviews) ✓ Verified | 
| **Integration** | 8.2 (2359 reviews) ✓ Verified | Not enough data | 8.6 (377 reviews) ✓ Verified | 
| **Reporting** | 8.3 (2849 reviews) ✓ Verified | Not enough data | 8.5 (647 reviews) ✓ Verified | 
| **Dashboards** | 8.4 (2987 reviews) ✓ Verified | Not enough data | 8.8 (694 reviews) ✓ Verified | 

### Sales Intelligence

| Product | Score | Reviews |
|---|---|---|
| **Zoho Desk** | N/A | N/A |
| **detective.io** | 7.5/10 | 20 |
| **LiveAgent** | N/A | N/A |

#### Data Availability

| Feature | Zoho Desk | detective.io | LiveAgent | 
|---|---|---|---|
| **Contact Data Availability** | Not enough data | Feature Not Available | Not enough data | 
| **Company Data Availability** | Not enough data | 8.2 (19 reviews) | Not enough data | 
| **Industry Research Availability** | Not enough data | 7.8 (17 reviews) ✓ Verified | Not enough data | 
| **Technographic Data Availability** | Not enough data | Not enough data | Not enough data | 

#### Data Accuracy

| Feature | Zoho Desk | detective.io | LiveAgent | 
|---|---|---|---|
| **Contact Data Accuracy** | Not enough data | Feature Not Available | Not enough data | 
| **Company Data Accuracy** | Not enough data | 8.4 (19 reviews) | Not enough data | 
| **Technographic Data Accuracy** | Not enough data | Not enough data | Not enough data | 

#### Agentic AI - Sales Intelligence

| Feature | Zoho Desk | detective.io | LiveAgent | 
|---|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | Not enough data | 

#### Platform

| Feature | Zoho Desk | detective.io | LiveAgent | 
|---|---|---|---|
| **Internationalization** | Not enough data | Feature Not Available | Not enough data | 
| **User, Role, and Access Management** | Not enough data | Feature Not Available | Not enough data | 
| **Performance and Reliability** | Not enough data | Not enough data | Not enough data | 
| **Reporting/Dashboards** | Not enough data | Feature Not Available | Not enough data | 
| **Mobile User Support** | Not enough data | Feature Not Available | Not enough data | 
| **APIs** | Not enough data | Not enough data | Not enough data | 

#### Features

| Feature | Zoho Desk | detective.io | LiveAgent | 
|---|---|---|---|
| **Lead Builder** | Not enough data | 6.3 (8 reviews) | Not enough data | 
| **Integration to CRM/Marketing Automation** | Not enough data | 6.7 (9 reviews) | Not enough data | 
| **Data Cleaning/Enrichment** | Not enough data | Feature Not Available | Not enough data | 
| **Data Segmentation/Filtering** | Not enough data | 6.7 (7 reviews) | Not enough data | 
| **Search** | Not enough data | 7.2 (13 reviews) | Not enough data | 
| **News/People Alerts** | Not enough data | 8.7 (17 reviews) | Not enough data | 
| **Connections** | Not enough data | Feature Not Available | Not enough data | 
| **Reporting** | Not enough data | Feature Not Available | Not enough data | 
| **Messaging** | Not enough data | Feature Not Available | Not enough data | 

### Contact Center Knowledge Base

| Product | Score | Reviews |
|---|---|---|
| **Zoho Desk** | 8.2/10 | 376 |
| **detective.io** | N/A | N/A |
| **LiveAgent** | N/A | N/A |

#### Administration

| Feature | Zoho Desk | detective.io | LiveAgent | 
|---|---|---|---|
| **Database Management ** | 8.2 (344 reviews) | Not enough data | Not enough data | 
| **Data Workflows** | 8.2 (342 reviews) | Not enough data | Not enough data | 
| **Issue Management** | 8.4 (345 reviews) | Not enough data | Not enough data | 

#### Knowledge Management

| Feature | Zoho Desk | detective.io | LiveAgent | 
|---|---|---|---|
| **Knowledge Base** | 8.6 (325 reviews) | Not enough data | Not enough data | 
| **Publishing Workflows** | 8.2 (316 reviews) | Not enough data | Not enough data | 
| **Analytics** | 8.2 (322 reviews) | Not enough data | Not enough data | 

#### Compliance

| Feature | Zoho Desk | detective.io | LiveAgent | 
|---|---|---|---|
| **Policies and Controls** | 8.3 (337 reviews) | Not enough data | Not enough data | 
| **Data Governance** | 8.3 (334 reviews) | Not enough data | Not enough data | 
| **Compliance** | 8.2 (336 reviews) | Not enough data | Not enough data | 
| **Auditing** | 8.1 (334 reviews) | Not enough data | Not enough data | 

#### Customer Support

| Feature | Zoho Desk | detective.io | LiveAgent | 
|---|---|---|---|
| **Intelligent Search** | 8.2 (311 reviews) | Not enough data | Not enough data | 
| **Suggestions** | 8.2 (312 reviews) | Not enough data | Not enough data | 
| **Decision Trees** | 8.0 (310 reviews) | Not enough data | Not enough data | 

#### Data Security

| Feature | Zoho Desk | detective.io | LiveAgent | 
|---|---|---|---|
| **Risk Data Attributes** | 8.1 (336 reviews) | Not enough data | Not enough data | 
| **Data Transport** | 8.1 (330 reviews) | Not enough data | Not enough data | 
| **Access Management** | 8.4 (335 reviews) | Not enough data | Not enough data | 
| **Multi-Factor Authentication** | 8.4 (333 reviews) | Not enough data | Not enough data | 

#### Administration

| Feature | Zoho Desk | detective.io | LiveAgent | 
|---|---|---|---|
| **Integrations** | 8.1 (313 reviews) | Not enough data | Not enough data | 
| **User, Role, and Access Management** | 8.4 (315 reviews) | Not enough data | Not enough data | 
| **Performance and Reliability** | 8.5 (313 reviews) | Not enough data | Not enough data | 

#### Generative AI

| Feature | Zoho Desk | detective.io | LiveAgent | 
|---|---|---|---|
| **AI Text Summarization** | 7.6 (248 reviews) | Not enough data | Not enough data | 

### Customer Communications Management

| Product | Score | Reviews |
|---|---|---|
| **Zoho Desk** | 7.9/10 | 611 |
| **detective.io** | N/A | N/A |
| **LiveAgent** | 8.7/10 | 6 |

#### Channels

| Feature | Zoho Desk | detective.io | LiveAgent | 
|---|---|---|---|
| **Multi-Channel Coverage** | 8.2 (579 reviews) | Not enough data | 8.7 (5 reviews) | 
| **Open Listening** | 8.0 (558 reviews) | Not enough data | 8.3 (5 reviews) | 
| **Physical Media** | Feature Not Available | Not enough data | 8.3 (5 reviews) | 

#### Design

| Feature | Zoho Desk | detective.io | LiveAgent | 
|---|---|---|---|
| **Communications Strategy Development** | 7.9 (547 reviews) | Not enough data | 8.0 (5 reviews) | 
| **Create Content** | 7.7 (556 reviews) | Not enough data | 8.7 (5 reviews) | 
| **Personalization** | 8.1 (553 reviews) | Not enough data | 8.7 (5 reviews) | 
| **Inbound Identification** | 8.1 (549 reviews) | Not enough data | 8.9 (6 reviews) | 
| **Regulatory Compliance** | 8.1 (533 reviews) | Not enough data | 8.3 (5 reviews) | 

#### Generative AI

| Feature | Zoho Desk | detective.io | LiveAgent | 
|---|---|---|---|
| **AI Text Generation** | 7.5 (428 reviews) | Not enough data | Not enough data | 
| **AI Text Summarization** | 7.5 (421 reviews) | Not enough data | Not enough data | 

### Complaint Management

| Product | Score | Reviews |
|---|---|---|
| **Zoho Desk** | 8.2/10 | 461 |
| **detective.io** | N/A | N/A |
| **LiveAgent** | N/A | N/A |

#### Usability

| Feature | Zoho Desk | detective.io | LiveAgent | 
|---|---|---|---|
| **All-Employee Access** | 8.3 (448 reviews) | Not enough data | Not enough data | 
| **Supporting Documents** | 8.3 (442 reviews) | Not enough data | Not enough data | 
| **Two-Way Communication** | 8.3 (434 reviews) | Not enough data | Not enough data | 

#### Reporting

| Feature | Zoho Desk | detective.io | LiveAgent | 
|---|---|---|---|
| **Priority Case Alerts** | 8.3 (431 reviews) | Not enough data | Not enough data | 
| **Trend Analysis** | 8.2 (416 reviews) | Not enough data | Not enough data | 
| **Performance Monitoring** | 8.3 (423 reviews) | Not enough data | Not enough data | 

#### Generative AI

| Feature | Zoho Desk | detective.io | LiveAgent | 
|---|---|---|---|
| **AI Text Generation** | 7.7 (329 reviews) | Not enough data | Not enough data | 
| **AI Text Summarization** | 7.8 (324 reviews) | Not enough data | Not enough data | 

### Shared Inbox

| Product | Score | Reviews |
|---|---|---|
| **Zoho Desk** | N/A | N/A |
| **detective.io** | N/A | N/A |
| **LiveAgent** | N/A | N/A |

#### Productivity Tools

| Feature | Zoho Desk | detective.io | LiveAgent | 
|---|---|---|---|
| **Notes** | Not enough data | Not enough data | Not enough data | 
| **Internal Discussion** | Not enough data | Not enough data | Not enough data | 
| **Assignments and Tasks** | Not enough data | Not enough data | Not enough data | 
| **Workflows** | Not enough data | Not enough data | Not enough data | 
| **Templates** | Not enough data | Not enough data | Not enough data | 
| **Integrations** | Not enough data | Not enough data | Not enough data | 
| **Tagging System** | Not enough data | Not enough data | Not enough data | 

#### Analytics

| Feature | Zoho Desk | detective.io | LiveAgent | 
|---|---|---|---|
| **Trends** | Not enough data | Not enough data | Not enough data | 
| **Performance Tracking** | Not enough data | Not enough data | Not enough data | 
| **Email Tracking** | Not enough data | Not enough data | Not enough data | 

#### Agentic AI - Shared Inbox

| Feature | Zoho Desk | detective.io | LiveAgent | 
|---|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | Not enough data | 

### Contact Center

| Product | Score | Reviews |
|---|---|---|
| **Zoho Desk** | N/A | N/A |
| **detective.io** | N/A | N/A |
| **LiveAgent** | 8.0/10 | 8 |

#### Channels

| Feature | Zoho Desk | detective.io | LiveAgent | 
|---|---|---|---|
| **Voice** | Not enough data | Not enough data | 8.8 (7 reviews) | 
| **Social** | Not enough data | Not enough data | 8.1 (7 reviews) | 
| **Web Chat** | Not enough data | Not enough data | 9.3 (7 reviews) | 
| **Mobile SMS** | Not enough data | Not enough data | 5.7 (7 reviews) | 
| **Email** | Not enough data | Not enough data | 8.8 (7 reviews) | 

#### Generative AI

| Feature | Zoho Desk | detective.io | LiveAgent | 
|---|---|---|---|
| **AI Text-to-Speech** | Not enough data | Not enough data | Not enough data | 

#### Functions

| Feature | Zoho Desk | detective.io | LiveAgent | 
|---|---|---|---|
| **Session Routing** | Not enough data | Not enough data | 9.0 (7 reviews) | 
| **Session Queuing** | Not enough data | Not enough data | 8.8 (7 reviews) | 
| **Concurrent Calling** | Not enough data | Not enough data | 8.1 (7 reviews) | 
| **Speech Analytics** | Not enough data | Not enough data | 6.3 (5 reviews) | 
| **Auto Dialer** | Not enough data | Not enough data | 5.8 (6 reviews) | 
| **IVR** | Not enough data | Not enough data | 8.1 (6 reviews) | 
| **Inbound Screen Pop** | Not enough data | Not enough data | 7.4 (7 reviews) | 
| **Persistent Data** | Not enough data | Not enough data | 8.3 (7 reviews) | 

#### Agentic AI - Contact Center

| Feature | Zoho Desk | detective.io | LiveAgent | 
|---|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | Not enough data | 

#### Administrative

| Feature | Zoho Desk | detective.io | LiveAgent | 
|---|---|---|---|
| **Session Summary Notes** | Not enough data | Not enough data | 9.3 (5 reviews) | 
| **Administrator Access** | Not enough data | Not enough data | 8.6 (6 reviews) | 
| **Reporting & Dashboards** | Not enough data | Not enough data | 8.9 (6 reviews) | 
| **Session Recording** | Not enough data | Not enough data | 8.3 (6 reviews) | 
| **Agent Scheduling and Assignment** | Not enough data | Not enough data | 8.6 (6 reviews) | 

### Chatbots

| Product | Score | Reviews |
|---|---|---|
| **Zoho Desk** | N/A | N/A |
| **detective.io** | N/A | N/A |
| **LiveAgent** | 8.8/10 | 8 |

#### Responses

| Feature | Zoho Desk | detective.io | LiveAgent | 
|---|---|---|---|
| **Customization** | Not enough data | Not enough data | 8.6 (7 reviews) | 
| **Control** | Not enough data | Not enough data | 8.6 (6 reviews) | 
| **Route To Human** | Not enough data | Not enough data | 8.9 (6 reviews) | 
| **Menu bars** | Not enough data | Not enough data | 8.9 (6 reviews) | 
| **Drip sequences** | Not enough data | Not enough data | 8.3 (5 reviews) | 

#### Platform

| Feature | Zoho Desk | detective.io | LiveAgent | 
|---|---|---|---|
| **Live chat** | Not enough data | Not enough data | 9.4 (6 reviews) | 
| **Integrations** | Not enough data | Not enough data | 9.4 (6 reviews) | 
| **Branding** | Not enough data | Not enough data | 8.9 (6 reviews) | 
| **Analytics** | Not enough data | Not enough data | 8.6 (6 reviews) | 
| **A/B testing** | Not enough data | Not enough data | Not enough data | 
| **Role-based access** | Not enough data | Not enough data | 8.9 (6 reviews) | 
| **Collection of information** | Not enough data | Not enough data | 8.9 (6 reviews) | 

#### Generative AI

| Feature | Zoho Desk | detective.io | LiveAgent | 
|---|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 8.1 (6 reviews) | 
| **AI Text Summarization** | Not enough data | Not enough data | 8.3 (6 reviews) | 

### Feedback Analytics

| Product | Score | Reviews |
|---|---|---|
| **Zoho Desk** | N/A | N/A |
| **detective.io** | N/A | N/A |
| **LiveAgent** | N/A | N/A |

#### Feedback Management

| Feature | Zoho Desk | detective.io | LiveAgent | 
|---|---|---|---|
| **Tagging** | Not enough data | Not enough data | Not enough data | 
| **Segmentation** | Not enough data | Not enough data | Not enough data | 
| **Custom Reports and Dashboards** | Not enough data | Not enough data | Not enough data | 

#### Feedback Analysis

| Feature | Zoho Desk | detective.io | LiveAgent | 
|---|---|---|---|
| **Thematic Analysis** | Not enough data | Not enough data | Not enough data | 
| **Sentiment Analysis** | Not enough data | Not enough data | Not enough data | 
| **NPS/CSAT Scoring** | Not enough data | Not enough data | Not enough data | 

#### Feedback Sources

| Feature | Zoho Desk | detective.io | LiveAgent | 
|---|---|---|---|
| **Online Reviews** | Not enough data | Not enough data | Not enough data | 
| **Surveys** | Not enough data | Not enough data | Not enough data | 
| **Social Media** | Not enough data | Not enough data | Not enough data | 
| **Customer Service Channels** | Not enough data | Not enough data | Not enough data | 

#### Generative AI

| Feature | Zoho Desk | detective.io | LiveAgent | 
|---|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | Not enough data | Not enough data | 

### Call Center Infrastructure (CCI)

| Product | Score | Reviews |
|---|---|---|
| **Zoho Desk** | N/A | N/A |
| **detective.io** | N/A | N/A |
| **LiveAgent** | N/A | N/A |

#### Platform

| Feature | Zoho Desk | detective.io | LiveAgent | 
|---|---|---|---|
| **Omnichannel** | Not enough data | Not enough data | Not enough data | 
| **Mobile Access** | Not enough data | Not enough data | Not enough data | 
| **Queue Management** | Not enough data | Not enough data | Not enough data | 
| **Call Routing** | Not enough data | Not enough data | Not enough data | 
| **Call Back** | Not enough data | Not enough data | Not enough data | 
| **IVR** | Not enough data | Not enough data | Not enough data | 
| **Automatic Call Distribution** | Not enough data | Not enough data | Not enough data | 

#### Generative AI

| Feature | Zoho Desk | detective.io | LiveAgent | 
|---|---|---|---|
| **AI Text-to-Speech** | Not enough data | Not enough data | Not enough data | 

#### Workforce Management

| Feature | Zoho Desk | detective.io | LiveAgent | 
|---|---|---|---|
| **Call Monitoring** | Not enough data | Not enough data | Not enough data | 
| **Performance Evaluation** | Not enough data | Not enough data | Not enough data | 

#### Call Center Infrastructure (CCI)

| Feature | Zoho Desk | detective.io | LiveAgent | 
|---|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | Not enough data | 

#### Administrative

| Feature | Zoho Desk | detective.io | LiveAgent | 
|---|---|---|---|
| **Call Recording** | Not enough data | Not enough data | Not enough data | 
| **Reporting & Dashboards** | Not enough data | Not enough data | Not enough data | 

### Live Chat

| Product | Score | Reviews |
|---|---|---|
| **Zoho Desk** | 8.5/10 | 3381 |
| **detective.io** | N/A | N/A |
| **LiveAgent** | 8.7/10 | 951 |

#### Generative AI

| Feature | Zoho Desk | detective.io | LiveAgent | 
|---|---|---|---|
| **AI Text Generation** | 7.9 (175 reviews) | Not enough data | 8.6 (22 reviews) | 
| **AI Text Summarization** | 8.0 (177 reviews) | Not enough data | 8.0 (23 reviews) | 
| **AI Text-to-Speech** | Feature Not Available | Not enough data | 7.7 (22 reviews) | 

#### Communication

| Feature | Zoho Desk | detective.io | LiveAgent | 
|---|---|---|---|
| **Pop-up Chat** | 8.8 (719 reviews) ✓ Verified | Not enough data | 9.3 (486 reviews) ✓ Verified | 
| **Notifications** | 8.7 (760 reviews) ✓ Verified | Not enough data | 9.0 (489 reviews) ✓ Verified | 
| **Targeted Emails** | 8.6 (659 reviews) | Not enough data | 8.9 (376 reviews) ✓ Verified | 
| **In-App Messaging** | 8.6 (632 reviews) ✓ Verified | Not enough data | 9.0 (375 reviews) ✓ Verified | 
| **Co-Browsing** | 8.3 (356 reviews) | Not enough data | 8.8 (61 reviews) | 

####  Internal Use

| Feature | Zoho Desk | detective.io | LiveAgent | 
|---|---|---|---|
| **Customization ** | 8.2 (2758 reviews) ✓ Verified | Not enough data | 8.4 (663 reviews) ✓ Verified | 
| **Conversation Archiving** | Feature Not Available | Not enough data | 9.1 (422 reviews) ✓ Verified | 
| **Lead Development** | 8.4 (455 reviews) | Not enough data | 8.5 (55 reviews) | 
| **Knowledge Base** | 8.7 (714 reviews) ✓ Verified | Not enough data | 8.9 (403 reviews) ✓ Verified | 
| **Team Inbox ** | 8.7 (693 reviews) ✓ Verified | Not enough data | 9.1 (384 reviews) ✓ Verified | 
| **Customer Profiles** | 8.6 (707 reviews) ✓ Verified | Not enough data | 8.9 (382 reviews) ✓ Verified | 

### Customer Self-Service

| Product | Score | Reviews |
|---|---|---|
| **Zoho Desk** | 8.0/10 | 1873 |
| **detective.io** | N/A | N/A |
| **LiveAgent** | 8.4/10 | 484 |

#### Generative AI

| Feature | Zoho Desk | detective.io | LiveAgent | 
|---|---|---|---|
| **AI Text Summarization** | 7.7 (422 reviews) | Not enough data | 7.8 (17 reviews) | 

#### Self-Service Experience

| Feature | Zoho Desk | detective.io | LiveAgent | 
|---|---|---|---|
| **Knowledge Base** | 8.5 (1513 reviews) | Not enough data | 9.1 (324 reviews) | 
| **Searchable Articles** | 8.4 (1470 reviews) | Not enough data | 8.9 (305 reviews) | 
| **Community Forums** | 8.1 (1277 reviews) | Not enough data | 8.9 (273 reviews) | 
| **Mobile Optimization** | 8.1 (770 reviews) | Not enough data | 8.1 (41 reviews) | 
| **Personalization** | 8.2 (815 reviews) | Not enough data | 8.3 (45 reviews) | 

#### Self-Service Platform

| Feature | Zoho Desk | detective.io | LiveAgent | 
|---|---|---|---|
| **Branding** | 8.3 (841 reviews) | Not enough data | 8.6 (46 reviews) | 
| **Automation** | 8.3 (818 reviews) | Not enough data | 8.3 (47 reviews) | 
| **Artificial Intelligence** | 7.8 (731 reviews) | Not enough data | 7.4 (41 reviews) | 
| **Integrations** | 8.2 (766 reviews) | Not enough data | 8.7 (43 reviews) | 

#### Agentic AI - Customer Self-Service

| Feature | Zoho Desk | detective.io | LiveAgent | 
|---|---|---|---|
| **Autonomous Task Execution** | 7.7 (79 reviews) | Not enough data | Not enough data | 
| **Multi-step Planning** | 7.7 (80 reviews) | Not enough data | Not enough data | 
| **Cross-system Integration** | 7.9 (79 reviews) | Not enough data | Not enough data | 
| **Adaptive Learning** | 7.8 (84 reviews) | Not enough data | Not enough data | 
| **Natural Language Interaction** | 7.8 (82 reviews) | Not enough data | Not enough data | 
| **Proactive Assistance** | 7.8 (80 reviews) | Not enough data | Not enough data | 
| **Decision Making** | 7.7 (83 reviews) | Not enough data | Not enough data | 

### Social Customer Service

| Product | Score | Reviews |
|---|---|---|
| **Zoho Desk** | 8.7/10 | 755 |
| **detective.io** | N/A | N/A |
| **LiveAgent** | 9.0/10 | 320 |

#### Generative AI

| Feature | Zoho Desk | detective.io | LiveAgent | 
|---|---|---|---|
| **AI Text Generation** | 8.2 (120 reviews) | Not enough data | 7.9 (13 reviews) | 
| **AI Text Summarization** | 8.1 (118 reviews) | Not enough data | 7.9 (13 reviews) | 

#### Process

| Feature | Zoho Desk | detective.io | LiveAgent | 
|---|---|---|---|
| **Mentions** | 8.7 (491 reviews) | Not enough data | 9.0 (56 reviews) | 
| **Tickets** | 9.0 (638 reviews) | Not enough data | 9.3 (252 reviews) | 
| **Macros** | 8.5 (490 reviews) | Not enough data | 9.1 (196 reviews) | 

#### Channels

| Feature | Zoho Desk | detective.io | LiveAgent | 
|---|---|---|---|
| **Email** | 9.0 (627 reviews) | Not enough data | 9.3 (248 reviews) | 
| **Social** | 8.5 (545 reviews) | Not enough data | 9.0 (232 reviews) | 
| **Live Chat** | 8.7 (516 reviews) | Not enough data | 9.3 (249 reviews) | 
| **Phone** | 8.6 (459 reviews) | Not enough data | 9.1 (186 reviews) | 
| **Text** | 8.8 (485 reviews) | Not enough data | Feature Not Available | 

#### Insight

| Feature | Zoho Desk | detective.io | LiveAgent | 
|---|---|---|---|
| **Surveys** | 8.7 (494 reviews) | Not enough data | 9.0 (174 reviews) | 
| **Reporting** | 8.9 (546 reviews) | Not enough data | 9.0 (222 reviews) | 
| **Visitor Activity** | 8.8 (516 reviews) | Not enough data | 9.2 (220 reviews) | 
| **Help Desk** | 9.0 (591 reviews) | Not enough data | 9.3 (225 reviews) | 

### Digital Customer Service Platforms

| Product | Score | Reviews |
|---|---|---|
| **Zoho Desk** | 7.7/10 | 190 |
| **detective.io** | N/A | N/A |
| **LiveAgent** | 8.3/10 | 14 |

#### Generative AI

| Feature | Zoho Desk | detective.io | LiveAgent | 
|---|---|---|---|
| **AI Text Generation** | 7.7 (186 reviews) | Not enough data | 8.0 (14 reviews) | 
| **AI Text Summarization** | 7.7 (185 reviews) | Not enough data | 7.6 (14 reviews) | 

### Enterprise Feedback Management

| Product | Score | Reviews |
|---|---|---|
| **Zoho Desk** | N/A | N/A |
| **detective.io** | N/A | N/A |
| **LiveAgent** | N/A | N/A |

#### Generative AI

| Feature | Zoho Desk | detective.io | LiveAgent | 
|---|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | Not enough data | Not enough data | 

#### Survey Management

| Feature | Zoho Desk | detective.io | LiveAgent | 
|---|---|---|---|
| **Brand Design Consistency** | Not enough data | Not enough data | Not enough data | 
| **Survey Deployment** | Not enough data | Not enough data | Not enough data | 
| **Feedback Collection** | Not enough data | Not enough data | Not enough data | 
| **Device Responsiveness** | Not enough data | Not enough data | Not enough data | 

#### Process Management

| Feature | Zoho Desk | detective.io | LiveAgent | 
|---|---|---|---|
| **Feedback Aggregation** | Not enough data | Not enough data | Not enough data | 
| **Trigger Alerts** | Not enough data | Not enough data | Not enough data | 
| **Real-Time Analysis** | Not enough data | Not enough data | Not enough data | 
| **Real-Time Action** | Not enough data | Not enough data | Not enough data | 

#### System Management

| Feature | Zoho Desk | detective.io | LiveAgent | 
|---|---|---|---|
| **Security** | Not enough data | Not enough data | Not enough data | 
| **System Monitoring** | Not enough data | Not enough data | Not enough data | 

### Google Workspace for Sales

| Product | Score | Reviews |
|---|---|---|
| **Zoho Desk** | 7.3/10 | 7 |
| **detective.io** | N/A | N/A |
| **LiveAgent** | N/A | N/A |

#### Agentic AI - Google Workspace for Sales

| Feature | Zoho Desk | detective.io | LiveAgent | 
|---|---|---|---|
| **Autonomous Task Execution** | 7.2 (6 reviews) | Not enough data | Not enough data | 
| **Multi-step Planning** | 7.5 (6 reviews) | Not enough data | Not enough data | 
| **Cross-system Integration** | 6.9 (6 reviews) | Not enough data | Not enough data | 
| **Natural Language Interaction** | 6.9 (6 reviews) | Not enough data | Not enough data | 
| **Proactive Assistance** | 7.2 (6 reviews) | Not enough data | Not enough data | 

### AI Customer Support Agents

| Product | Score | Reviews |
|---|---|---|
| **Zoho Desk** | N/A | N/A |
| **detective.io** | N/A | N/A |
| **LiveAgent** | N/A | N/A |

#### Customer Query Resolution - AI Customer Support Agents

| Feature | Zoho Desk | detective.io | LiveAgent | 
|---|---|---|---|
| **Automated Ticket Resolution** | Not enough data | Not enough data | Not enough data | 
| **Contextual Response Generation** | Not enough data | Not enough data | Not enough data | 
| **Sentiment Analysis** | Not enough data | Not enough data | Not enough data | 
| **Knowledge Base Utilization** | Not enough data | Not enough data | Not enough data | 
| **Multilingual Support** | Not enough data | Not enough data | Not enough data | 

#### Customer Interaction Automation - AI Customer Support Agents

| Feature | Zoho Desk | detective.io | LiveAgent | 
|---|---|---|---|
| **Proactive Customer Outreach** | Not enough data | Not enough data | Not enough data | 
| **Feedback Collection** | Not enough data | Not enough data | Not enough data | 
| **Escalation Handling** | Not enough data | Not enough data | Not enough data | 
| **Workflow Optimization** | Not enough data | Not enough data | Not enough data | 

#### Automation

| Feature | Zoho Desk | detective.io | LiveAgent | 
|---|---|---|---|
| **Customer Interaction Automation** | Not enough data | Not enough data | Not enough data | 
| **Feedback Collection** | Not enough data | Not enough data | Not enough data | 
| **Document Processing** | Not enough data | Not enough data | Not enough data | 

#### Autonomy

| Feature | Zoho Desk | detective.io | LiveAgent | 
|---|---|---|---|
| **Independent Decision Making** | Not enough data | Not enough data | Not enough data | 
| **Adaptive Responses** | Not enough data | Not enough data | Not enough data | 
| **Task Execution** | Not enough data | Not enough data | Not enough data | 
| **Problem Solving** | Not enough data | Not enough data | Not enough data | 

### AI Agents

| Product | Score | Reviews |
|---|---|---|
| **Zoho Desk** | N/A | N/A |
| **detective.io** | N/A | N/A |
| **LiveAgent** | N/A | N/A |

#### Agentic AI - AI Agents

| Feature | Zoho Desk | detective.io | LiveAgent | 
|---|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | Not enough data | 

---
## Categories

**Unique to Zoho Desk (10):** [Help Desk Software](https://www.g2.com/categories/help-desk), [AI Customer Support Agents Software](https://www.g2.com/categories/ai-customer-support-agents), [Customer Self-Service Software](https://www.g2.com/categories/customer-self-service), [Social Customer Service Software](https://www.g2.com/categories/social-customer-service), [Complaint Management Software](https://www.g2.com/categories/complaint-management), [Live Chat Software](https://www.g2.com/categories/live-chat), [Digital Customer Service Platforms](https://www.g2.com/categories/digital-customer-service-platforms), [Contact Center Knowledge Base Software](https://www.g2.com/categories/contact-center-knowledge-base), [Google Workspace for Sales Software](https://www.g2.com/categories/google-workspace-for-sales), [Customer Communications Management Software](https://www.g2.com/categories/customer-communications-management)

**Unique to detective.io (1):** [Sales Intelligence Software](https://www.g2.com/categories/sales-intelligence)

**Unique to LiveAgent (14):** [Digital Customer Service Platforms](https://www.g2.com/categories/digital-customer-service-platforms), [Feedback Analytics Software](https://www.g2.com/categories/feedback-analytics), [Shared Inbox Software](https://www.g2.com/categories/shared-inbox), [Complaint Management Software](https://www.g2.com/categories/complaint-management), [Customer Communications Management Software](https://www.g2.com/categories/customer-communications-management), [Chatbots Software](https://www.g2.com/categories/chatbots), [Social Customer Service Software](https://www.g2.com/categories/social-customer-service), [Live Chat Software](https://www.g2.com/categories/live-chat), [Help Desk Software](https://www.g2.com/categories/help-desk), [Call Center Infrastructure (CCI) Software](https://www.g2.com/categories/call-center-infrastructure-cci), [Enterprise Feedback Management Software](https://www.g2.com/categories/enterprise-feedback-management), [Contact Center Software](https://www.g2.com/categories/contact-center), [Customer Self-Service Software](https://www.g2.com/categories/customer-self-service), [AI Customer Support Agents Software](https://www.g2.com/categories/ai-customer-support-agents)


---
## Reviewer Demographics

### By Company Size

| Segment | Zoho Desk | detective.io | LiveAgent | 
|---|---|---|---|
| **Small-Business** | 72.8% | 25.0% | 67.3% | 
| **Mid-Market** | 23.7% | 70.8% | 23.2% | 
| **Enterprise** | 3.6% | 4.2% | 9.5% | 

### By Industry

#### Zoho Desk

- **Information Technology and Services:** 17.8%
- **Computer Software:** 10.7%
- **Computer & Network Security:** 4.2%
- **Financial Services:** 3.6%
- **Retail:** 3.5%
- **Telecommunications:** 2.9%
- **Marketing and Advertising:** 2.6%
- **Education Management:** 2.4%
- **Accounting:** 2.2%
- **Consumer Services:** 2.2%
- **Other:** 47.8%

#### detective.io

- **Computer Software:** 25.0%
- **Internet:** 16.7%
- **Market Research:** 12.5%
- **Information Technology and Services:** 12.5%
- **Staffing and Recruiting:** 8.3%
- **Retail:** 8.3%
- **Publishing:** 4.2%
- **Marketing and Advertising:** 4.2%
- **Management Consulting:** 4.2%
- **Financial Services:** 4.2%

#### LiveAgent

- **Information Technology and Services:** 12.9%
- **Computer Software:** 7.2%
- **Marketing and Advertising:** 5.5%
- **Retail:** 5.5%
- **Internet:** 4.5%
- **Leisure, Travel & Tourism:** 3.7%
- **Computer & Network Security:** 3.0%
- **Consumer Services:** 3.0%
- **Telecommunications:** 2.5%
- **Education Management:** 2.2%
- **Other:** 50.0%

---
## Alternatives

### Alternatives to Zoho Desk

- [Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/products/agentforce-service-formerly-salesforce-service-cloud/reviews) — 4.4/5 stars (7327 reviews)
- [Freshdesk](https://www.g2.com/products/freshdesk/reviews) — 4.4/5 stars (3739 reviews)
- [Front](https://www.g2.com/products/front/reviews) — 4.7/5 stars (2461 reviews)
- [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) — 4.3/5 stars (6841 reviews)
- [Fin](https://www.g2.com/products/fin/reviews) — 4.5/5 stars (3850 reviews)
- [HappyFox Help Desk](https://www.g2.com/products/happyfox-help-desk/reviews) — 4.5/5 stars (137 reviews)
- [HubSpot Service Hub](https://www.g2.com/products/hubspot-service-hub/reviews) — 4.4/5 stars (2912 reviews)
- [TeamSupport](https://www.g2.com/products/teamsupport/reviews) — 4.4/5 stars (891 reviews)
- [Help Scout](https://www.g2.com/products/help-scout/reviews) — 4.4/5 stars (426 reviews)
- [LiveChat](https://www.g2.com/products/livechat/reviews) — 4.4/5 stars (806 reviews)

### Alternatives to detective.io

- [ZoomInfo Sales](https://www.g2.com/products/zoominfo-sales/reviews) — 4.5/5 stars (9086 reviews)
- [xiQ](https://www.g2.com/products/xiq/reviews) — 4.4/5 stars (365 reviews)
- [Nimble CRM](https://www.g2.com/products/nimble/reviews) — 4.5/5 stars (1111 reviews)
- [LinkedIn Sales Navigator](https://www.g2.com/products/linkedin-sales-navigator/reviews) — 4.4/5 stars (2195 reviews)
- [HG Insights](https://www.g2.com/products/hg-insights/reviews) — 4.3/5 stars (429 reviews)
- [Hunter](https://www.g2.com/products/hunter/reviews) — 4.4/5 stars (648 reviews)
- [Lead411](https://www.g2.com/products/lead411/reviews) — 4.5/5 stars (478 reviews)
- [Datanyze](https://www.g2.com/products/datanyze/reviews) — 4.1/5 stars (447 reviews)
- [Owler](https://www.g2.com/products/owler/reviews) — 4.3/5 stars (483 reviews)
- [Winmo](https://www.g2.com/products/winmo/reviews) — 4.4/5 stars (423 reviews)

### Alternatives to LiveAgent

- [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) — 4.3/5 stars (6841 reviews)
- [Fin](https://www.g2.com/products/fin/reviews) — 4.5/5 stars (3850 reviews)
- [Freshdesk](https://www.g2.com/products/freshdesk/reviews) — 4.4/5 stars (3739 reviews)
- [TeamSupport](https://www.g2.com/products/teamsupport/reviews) — 4.4/5 stars (891 reviews)
- [Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/products/agentforce-service-formerly-salesforce-service-cloud/reviews) — 4.4/5 stars (7327 reviews)
- [Help Scout](https://www.g2.com/products/help-scout/reviews) — 4.4/5 stars (426 reviews)
- [Front](https://www.g2.com/products/front/reviews) — 4.7/5 stars (2461 reviews)
- [LiveChat](https://www.g2.com/products/livechat/reviews) — 4.4/5 stars (806 reviews)
- [Tidio](https://www.g2.com/products/tidio/reviews) — 4.6/5 stars (1904 reviews)
- [HubSpot Service Hub](https://www.g2.com/products/hubspot-service-hub/reviews) — 4.4/5 stars (2912 reviews)

---
## Top Discussions

### Zoho Desk

- Title: [Where do I find training VDO?](https://www.g2.com/discussions/where-do-i-find-training-vdo) — 3 comments, 1 upvote
  > **Top comment:** "They have a lot of videos right here https://www.youtube.com/user/zoho

You should be able to find the video you need on youtube."
- Title: [how do i use chat](https://www.g2.com/discussions/how-do-i-use-chat) — 2 comments, 1 upvote
  > **Top comment:** "What chat are you speaking of?"
- Title: [Is it possible for you to make integration with G suite a breeze?](https://www.g2.com/discussions/12317-is-it-possible-for-you-to-make-integration-with-g-suite-a-breeze) — 2 comments, 1 upvote
  > **Top comment:** "OWNER"
- Title: [How is Zoho Desk enhancing customer service management in diverse business sectors?](https://www.g2.com/discussions/how-is-zoho-desk-enhancing-customer-service-management-in-diverse-business-sectors) — 1 comment, 1 upvote
  > **Top comment:** "Zoho Desk is basically there to stop customer support from being a total mess. Instead of having messages coming in from emails, chats, social media, and..."
- Title: [How does Zoho Desk streamline customer service operations for businesses of all sizes?](https://www.g2.com/discussions/how-does-zoho-desk-streamline-customer-service-operations-for-businesses-of-all-sizes) — 1 comment, 1 upvote
  > **Top comment:** "Zoho Desk integrates with various communication channels, including email, chat, phone, social media, and web forms. This allows businesses to consolidate..."

### detective.io

No discussions available for this product.

### LiveAgent

- Title: [Has there been any reports of getting support from a Bot on liveagent?](https://www.g2.com/discussions/12112-has-there-been-any-reports-of-getting-support-from-a-bot-on-liveagent) — 2 comments, 1 upvote
  > **Top comment:** "LiveAgent offer many integration apps. One of them is Quriobot which is a bot for your Live chat. 

I never used it but I know it possible to do so, read..."
- Title: [What is LiveAgent used for?](https://www.g2.com/discussions/what-is-liveagent-used-for) — 1 comment
  > **Top comment:** "LiveAgent is a customer support and help desk software that provides businesses with a unified platform to manage customer communications across various..."
- Title: [how do i see the entire display of the ticket without clicking the enlarge button?](https://www.g2.com/discussions/how-do-i-see-the-entire-display-of-the-ticket-without-clicking-the-enlarge-button) — 1 comment, 1 upvote
  > **Top comment:** "Ticket"
- Title: [Do you offer standalone licenses as well?](https://www.g2.com/discussions/do-you-offer-standalone-licenses-as-well) — 1 comment, 1 upvote *(includes official response)*
  > **Top comment:** "Prices of on-premise licenses start at $899 (one-time-fee, 3 agent seats included).
https://www.ladesk.com/pricing/standalone/"

---
**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/zoho-desk-vs-detective-io-vs-liveagent)