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At a Glance
Market Segments
Small-Business (62.1% of reviews)
Mid-Market (52.8% of reviews)
Entry-Level Pricing
Free
No pricing available
Zoho CRM
Star Rating
(2,840)4.1 out of 5
Market Segments
Small-Business (62.1% of reviews)
Pros & Cons
Entry-Level Pricing
Free
Free Trial is available
Browse all 5 pricing plansZuora
Star Rating
(310)3.9 out of 5
Market Segments
Mid-Market (52.8% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about ZuoraSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Zoho CRM excels in ease of use with a score of 8.3, while Zuora trails behind at 7.7. Reviewers mention that Zoho's intuitive interface and user-friendly design make it easier for small businesses to adopt and utilize effectively.
- Reviewers mention that Zuora shines in renewals, scoring an impressive 9.5 compared to Zoho's 8.5. Users say that Zuora's automated renewal processes and reminders significantly enhance subscription management, making it a preferred choice for mid-market companies.
- Users on G2 highlight that Zoho CRM offers a free entry-level price, making it accessible for small businesses, while Zuora does not provide a free tier, which may deter smaller companies from considering it.
- Reviewers mention that Zuora outperforms Zoho in pricing flexibility with a score of 8.8 versus Zoho's 8.1. Users report that Zuora's ability to handle complex pricing models and discounts is a significant advantage for businesses with diverse pricing strategies.
- G2 users report that Zoho CRM has a higher total number of reviews (2656) compared to Zuora (286), indicating a larger user base and potentially more community support and resources available for troubleshooting and best practices.
- Users say that both products have strong integration capabilities, but Zuora's integration API scores 9.0, while Zoho's is at 7.9. Reviewers mention that Zuora's robust API allows for seamless integration with various financial systems, which is crucial for subscription-based businesses.
Pricing
Entry-Level Pricing
Zoho CRM
Free Edition
Free
With three free users and essentials like leads, documents and mobile apps, it’s a perfect fit
for your home business.
- Leads, Contacts, Accounts
- Tasks, Events, Call log, and Notes
- Opportunities
Zuora
No pricing availableFree Trial
Zoho CRM
Free Trial is available
Zuora
No trial information availableRatings
Meets Requirements
8.4
2,415
8.0
243
Ease of Use
8.3
2,429
7.6
241
Ease of Setup
8.0
1,199
7.0
133
Ease of Admin
8.0
1,006
7.7
132
Quality of Support
7.6
2,209
7.4
231
Has the product been a good partner in doing business?
8.0
982
7.9
133
Product Direction (% positive)
8.0
2,351
7.9
241
Features by Category
Sales Force Automation
8.5
1620
|
Verified
Not enough data
8.3
870
|
Verified
Not enough data
8.2
1543
|
Verified
Not enough data
8.2
1619
|
Verified
Not enough data
7.8
1183
|
Verified
Not enough data
8.4
665
|
Verified
Not enough data
7.9
1213
|
Verified
Not enough data
8.0
1203
|
Verified
Not enough data
8.2
1315
|
Verified
Not enough data
Marketing Automation
8.0
1332
|
Verified
Not enough data
7.9
1295
|
Verified
Not enough data
8.4
1517
|
Verified
Not enough data
7.9
1121
|
Verified
Not enough data
Customer Support
8.0
1195
|
Verified
Not enough data
7.9
1198
|
Verified
Not enough data
7.9
1232
|
Verified
Not enough data
7.8
1066
|
Verified
Not enough data
8.0
1108
|
Verified
Not enough data
Reporting & Analytics
8.2
1494
|
Verified
Not enough data
8.2
1550
|
Verified
Not enough data
8.1
1050
|
Verified
Not enough data
Mobile & Social
8.1
1078
|
Verified
Not enough data
8.0
1089
|
Verified
Not enough data
8.0
1194
|
Verified
Not enough data
Platform
8.1
854
|
Verified
Not enough data
8.1
825
|
Verified
Not enough data
8.4
856
|
Verified
Not enough data
8.1
647
|
Verified
Not enough data
7.8
547
|
Verified
Not enough data
8.1
717
|
Verified
Not enough data
8.4
838
|
Verified
Not enough data
8.1
660
|
Verified
Not enough data
Integration
8.3
648
|
Verified
Not enough data
8.1
631
|
Verified
Not enough data
8.0
596
|
Verified
Not enough data
Generative AI
8.2
178
Not enough data
Agentic AI - CRM
8.1
64
Not enough data
8.3
62
Not enough data
8.0
63
Not enough data
8.0
63
Not enough data
8.2
63
Not enough data
8.2
63
Not enough data
8.2
63
Not enough data
Configuration - cpq
Feature Not Available
8.3
13
Feature Not Available
7.6
14
8.3
60
8.0
14
8.3
56
8.1
14
8.4
61
7.6
14
Pricing
8.1
63
8.8
13
7.5
58
8.8
14
8.1
57
9.0
12
8.4
59
8.6
13
8.6
59
7.8
13
8.5
57
9.4
12
Quoting
8.4
59
8.8
12
8.3
53
8.5
12
8.4
54
8.5
13
8.4
56
9.0
13
8.6
53
9.0
12
Admin
8.3
88
8.3
10
7.7
83
8.7
10
8.3
86
8.0
9
8.3
83
8.3
9
Channels
8.1
58
7.5
10
7.7
53
8.2
10
8.0
50
8.5
11
Platform
8.4
89
8.5
10
8.2
85
9.1
9
8.0
78
9.2
8
8.5
89
8.9
9
8.4
91
8.0
9
8.6
20
Not enough data
Generative AI - cpq
7.4
15
Not enough data
7.5
16
Not enough data
7.7
16
Not enough data
Competition
8.7
57
|
Verified
Not enough data
8.7
56
|
Verified
Not enough data
8.7
56
|
Verified
Not enough data
8.5
52
|
Verified
Not enough data
8.5
54
|
Verified
Not enough data
7.7
17
Not enough data
Agentic AI - Sales Gamification
Not enough data
Not enough data
Integrations
8.9
60
|
Verified
Not enough data
8.7
58
Not enough data
8.7
44
Not enough data
Platform
8.8
64
|
Verified
Not enough data
8.9
63
|
Verified
Not enough data
8.7
57
|
Verified
Not enough data
8.7
62
|
Verified
Not enough data
8.7
62
|
Verified
Not enough data
Employee Features
8.9
65
|
Verified
Not enough data
8.7
67
|
Verified
Not enough data
8.8
67
|
Verified
Not enough data
Billing and Payments
Not enough data
9.2
6
Not enough data
8.9
6
Not enough data
9.2
6
Revenue Recognition
Not enough data
8.3
5
Not enough data
8.1
7
Not enough data
8.8
7
Revenue Optimization
Not enough data
6.3
5
Not enough data
6.3
5
Not enough data
6.4
6
Not enough data
8.8
7
Lead Generation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Lead Facilitation
8.4
71
Not enough data
8.8
72
Not enough data
8.8
72
Not enough data
8.8
72
Not enough data
Organization
8.6
73
Not enough data
8.4
72
Not enough data
8.5
72
Not enough data
Performance Analysis
Feature Not Available
Not enough data
8.6
74
Not enough data
Sales Analysis
8.4
68
Not enough data
8.4
72
Not enough data
Generative AI
8.1
26
Not enough data
7.9
26
Not enough data
Agentic AI - AI Sales Assistant
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Integrated Workflows
8.7
160
Not enough data
8.8
156
Not enough data
8.3
146
Not enough data
8.2
141
Not enough data
8.9
154
Not enough data
8.8
153
Not enough data
8.5
148
Not enough data
Repeatability and Reportability
8.4
145
Not enough data
8.6
150
Not enough data
8.5
143
Not enough data
8.2
138
Not enough data
7.9
121
Not enough data
AI and Automation
8.2
147
Not enough data
8.4
146
Not enough data
8.3
140
Not enough data
8.1
134
Not enough data
7.8
126
Not enough data
Generative AI
7.4
69
Not enough data
Agentic AI - Sales Engagement
7.8
27
Not enough data
7.7
25
Not enough data
7.9
26
Not enough data
7.8
25
Not enough data
7.6
26
Not enough data
7.9
26
Not enough data
8.0
25
Not enough data
Billing
Not enough data
7.9
39
Not enough data
7.5
35
Not enough data
7.0
38
Not enough data
7.2
20
Dunning
Not enough data
7.4
27
Not enough data
7.6
17
Not enough data
7.8
18
Performance
Not enough data
8.0
26
Not enough data
7.4
30
Not enough data
7.4
31
Reporting
Not enough data
8.5
14
Not enough data
8.3
14
Not enough data
8.3
15
Agentic AI - Subscription Billing
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Revenue Recognition
Not enough data
9.2
6
Not enough data
8.9
6
Not enough data
8.3
6
Not enough data
8.1
6
Not enough data
8.9
6
Revenue Performance
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Revenue Optimization
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Integration
Not enough data
6.0
5
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customer Requirements
8.5
52
Not enough data
8.5
51
Not enough data
8.5
53
Not enough data
Contracts
8.5
51
Not enough data
8.2
48
Not enough data
8.4
51
Not enough data
Revenue
8.5
53
Not enough data
8.5
51
Not enough data
8.4
48
Not enough data
Platform Basics
8.4
96
Not enough data
8.6
91
Not enough data
8.5
95
Not enough data
8.3
87
Not enough data
8.7
54
Not enough data
Agentic AI - Customer Journey Mapping
6.7
10
Not enough data
Content
8.9
78
Not enough data
8.6
75
Not enough data
8.5
75
Not enough data
8.7
76
Not enough data
8.6
74
Not enough data
Collaboration
8.7
75
Not enough data
8.5
77
Not enough data
8.9
79
Not enough data
8.9
82
Not enough data
8.7
76
Not enough data
8.6
74
Not enough data
Bill Generation
Not enough data
8.4
20
Not enough data
8.9
20
Not enough data
9.1
20
Bill Processing
Not enough data
8.4
18
Not enough data
8.7
17
Not enough data
8.9
19
Integration
Not enough data
8.6
18
Not enough data
8.3
17
Not enough data
8.4
16
Agentic AI - Billing
Not enough data
5.7
5
Order Management
Not enough data
8.5
8
Not enough data
8.1
8
Not enough data
8.1
6
Not enough data
8.7
9
Products & Plans
Not enough data
8.0
5
Not enough data
Not enough data
Not enough data
9.2
6
Not enough data
8.3
7
Pricing
Not enough data
7.9
8
Not enough data
8.3
7
Not enough data
8.1
6
Revenue Management
Not enough data
8.1
7
Not enough data
8.7
5
Not enough data
8.3
6
Not enough data
8.1
8
Integration
Not enough data
9.3
7
Not enough data
8.9
6
Not enough data
9.2
6
Agentic AI - Subscription Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Lead Monitoring
9.0
41
Not enough data
8.9
41
Not enough data
8.7
41
Not enough data
Agentic AI - Lead Capture
7.1
26
Not enough data
7.1
26
Not enough data
Data Capture
8.3
41
Not enough data
8.5
41
Not enough data
8.1
41
Not enough data
8.3
41
Not enough data
Analytics
9.1
41
Not enough data
8.8
41
Not enough data
Customization
8.7
40
Not enough data
8.5
40
Not enough data
8.8
41
Not enough data
8.7
41
Not enough data
Reporting
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Integrations
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Transactions
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Workflows
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Accounts Receivable Automation
Not enough data
Not enough data
AI - Accounts Receivable
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Data Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Analysis
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Subscription Analytics
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Usage Metering - Usage-based billing Software
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Bill Generation - Usage-based billing Software
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Bill Processing - Usage-based billing Software
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Integration - Usage-based billing Software
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Payment failure - Failed Payment Recovery
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customer Communication - Failed Payment Recovery
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Advance payment method update - Failed Payment Recovery
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Failed payment analytics - Failed Payment Recovery
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Lead Scoring
6.1
11
Not enough data
6.4
12
Not enough data
6.4
11
Not enough data
6.5
11
Not enough data
Attribution
8.4
20
Not enough data
8.5
21
Not enough data
7.9
20
Not enough data
Discovery
8.6
21
Not enough data
8.3
20
Not enough data
8.2
21
Not enough data
Management
8.3
21
Not enough data
8.3
21
Not enough data
Platform
8.3
21
Not enough data
8.3
20
Not enough data
Agentic AI - Sales Performance Management
7.9
20
Not enough data
8.2
19
Not enough data
7.8
20
Not enough data
Incentives
8.2
152
|
Verified
Not enough data
8.3
159
|
Verified
Not enough data
8.0
151
|
Verified
Not enough data
8.4
160
|
Verified
Not enough data
Personalization
8.5
176
|
Verified
Not enough data
8.6
177
|
Verified
Not enough data
8.6
183
|
Verified
Not enough data
8.4
170
|
Verified
Not enough data
Administrative
8.5
168
|
Verified
Not enough data
8.5
172
|
Verified
Not enough data
8.3
160
Not enough data
Agentic AI - Email Tracking
7.6
29
Not enough data
7.4
28
Not enough data
7.5
29
Not enough data
6.9
28
Not enough data
6.9
29
Not enough data
7.4
29
Not enough data
7.5
28
Not enough data
Analytics
8.3
138
Not enough data
8.3
144
Not enough data
8.4
145
Not enough data
Customizations
8.7
149
Not enough data
8.8
146
Not enough data
8.7
147
Not enough data
8.7
143
Not enough data
8.6
148
Not enough data
Generative AI
7.6
59
Not enough data
Agentic AI - Sales Analytics
7.4
28
Not enough data
7.5
28
Not enough data
7.0
28
Not enough data
7.3
28
Not enough data
7.4
28
Not enough data
Data Sourcing
8.3
143
Not enough data
8.4
147
Not enough data
8.3
140
Not enough data
8.6
152
Not enough data
8.5
144
Not enough data
Predictive Analytics
8.5
144
Not enough data
8.3
136
Not enough data
8.0
122
Not enough data
8.2
128
Not enough data
Sales Management
8.5
151
Not enough data
8.3
129
Not enough data
8.5
142
Not enough data
8.8
149
Not enough data
Agentic AI - Sales Enablement
6.1
6
Not enough data
6.1
6
Not enough data
6.1
6
Not enough data
Content Management
8.2
10
Not enough data
8.0
10
Not enough data
8.0
10
Not enough data
8.8
10
Not enough data
8.2
10
Not enough data
Analytics
9.0
10
Not enough data
8.3
10
Not enough data
8.3
10
Not enough data
8.3
10
Not enough data
Learning Management - Sales Enablement
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Revenue Enablement - Sales Enablement
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Accounting & Finance
Not enough data
Not enough data
Relationship Management - Insurance CRM
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Follow up Automation - Insurance CRM
Not enough data
Not enough data
Not enough data
Not enough data
Document Management - Insurance CRM
Not enough data
Not enough data
Integrations & Reports - Insurance CRM
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Zoho CRM and Zuora are categorized as Quote-to-Cash and CPQ
Unique Categories
Zoho CRM is categorized as Client Portal, Customer Journey Mapping, Sales Engagement, AI Sales Assistant, Sales Analytics, Quote Management, Email Tracking, Sales Gamification, Sales Performance Management, CRM, Lead Capture, Lead Scoring, Sales Enablement, and Insurance CRM
Reviews
Reviewers' Company Size
Zoho CRM
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Zuora
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
15.9%
Computer Software
9.8%
Marketing and Advertising
9.0%
Real Estate
3.5%
Financial Services
3.5%
Other
58.3%
Computer Software
24.5%
Information Technology and Services
12.4%
Internet
6.9%
Marketing and Advertising
5.2%
Telecommunications
4.1%
Other
46.9%
Alternatives
Discussions
What have you found better than ZOHO
5 Comments
PC
Zoho One, with over 45 business applications, all centrally managed and synchronized, is the leader in breadth of application and breadth of security versus...Read more
Is Zoho CRM really free?
4 Comments
AP
Zoho CRM offers a free version, but it also provides various paid plans with additional features and capabilities. The free version typically has...Read more
can we create segmentation in this
3 Comments
Official Response from Zoho CRM
Yes Lavanya,
Zoho CRM supports segmentation. Segment your prospects/customers into buckets based on a pre-defined criteria, to identify cross-sell/up-sell...Read more
Wish to know if you operate in India? Does your application talk to any other ERP seamlessly?
1 Comment
PS
Hi Harish,
Thanks for your question! I'm a Senior Research Analyst for G2, and would be happy to help you out.
From the research I've done, it...Read more
Zuora has no more discussions with answers
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