# Zoho CRM vs Zuora Comparison
---
## AI Generated Summary
- **G2 reviewers report** that Zoho CRM excels in user experience, with many praising its **intuitive interface** and seamless integration with various outreach applications. Users appreciate how fast the platform operates, even with large datasets, making it a practical choice for managing sales processes.
- **Users say** that Zoho CRM's setup process is notably straightforward, with one reviewer highlighting the **transparent pricing** and ease of initial configuration. This contrasts with Zuora, where some users have found the setup to be more complex, impacting their overall experience.
- **Reviewers mention** that Zoho CRM provides strong support, with many users noting that the support team is responsive and helpful when issues arise. In comparison, while Zuora's support is adequate, some users feel it could be improved, particularly in terms of responsiveness.
- **According to verified reviews** , Zuora shines in its ability to automate billing processes, which users find invaluable for managing subscriptions and financial reporting. This automation is noted to save significant time and reduce stress, making it a strong contender for businesses focused on subscription management.
- **G2 reviewers highlight** that Zoho CRM is particularly well-suited for small businesses, with a majority of its users coming from this segment. This focus allows it to cater effectively to the needs of smaller teams, while Zuora is more favored by mid-market companies, which may lead to different user experiences based on company size.
- **Users report** that while both platforms offer robust features, Zoho CRM's **automation capabilities** for sales processes are particularly praised, helping users keep leads and follow-ups organized. In contrast, Zuora's strengths lie in its financial management features, which some users find essential for tracking recurring revenue.



| | Zoho CRM | Zuora | 
|---|---|---|
| **Star Rating** | 4.1 out of 5 | 3.9 out of 5 | 
| **Total Reviews** | 2,928 | 311 | 
| **Largest Market Segment** | Small-Business (61.7% of reviews) | Mid-Market (52.9% of reviews) | 
| **Entry Level Price** | Free | No pricing available | 

---
## Top Pros & Cons

### Zoho CRM

Pros:
- Ease of Use (261 reviews)
- Features (169 reviews)

Cons:
- Learning Curve (112 reviews)
- Integration Issues (71 reviews)

### Zuora

Pros:
- Ease of Use (15 reviews)
- Billing Management (10 reviews)

Cons:
- Difficult Learning (7 reviews)
- Learning Difficulty (6 reviews)

---
## Ratings Comparison
| Rating | Zoho CRM | Zuora | 
|---|---|---|
  | **Meets Requirements** | 8.4 (2484 reviews) | 8.0 (244 reviews) | 
  | **Ease of Use** | 8.3 (2504 reviews) | 7.6 (242 reviews) | 
  | **Ease of Setup** | 8.0 (1274 reviews) | 7.0 (134 reviews) | 
  | **Ease of Admin** | 8.0 (1023 reviews) | 7.7 (132 reviews) | 
  | **Quality of Support** | 7.6 (2276 reviews) | 7.4 (232 reviews) | 
  | **Has the product been a good partner in doing business?** | 8.0 (998 reviews) | 7.9 (133 reviews) | 
  | **Product Direction (% positive)** | 8.0 (2411 reviews) | 7.8 (242 reviews) | 

---
## Pricing

### Zoho CRM

#### Entry-Level Pricing

Plan: Free Edition

Price: Free

Description: With three free users and essentials like leads, documents and mobile apps, it’s a perfect fit
for your home business.

Key Features:
- Leads, Contacts, Accounts
- Tasks, Events, Call log, and Notes
- Opportunities

[Browse all 5 editions](https://www.g2.com/products/zoho-crm/pricing)

#### Free Trial

Yes

### Zuora

#### Entry-Level Pricing

No pricing available

#### Free Trial

No information available

---
## Features Comparison By Category

### CRM

| Product | Score | Reviews |
|---|---|---|
| **Zoho CRM** | 8.1/10 | 1970 |
| **Zuora** | N/A | N/A |

#### Sales Force Automation

| Feature | Zoho CRM | Zuora | 
|---|---|---|
| **Contact & Account Management** | 8.5 (1660 reviews) ✓ Verified | Not enough data | 
| **Partner Relationship Mgmt. (PRM)** | 8.3 (877 reviews) ✓ Verified | Not enough data | 
| **Opportunity & Pipeline Mgmt.** | 8.2 (1573 reviews) ✓ Verified | Not enough data | 
| **Task / Activity Management** | 8.2 (1636 reviews) ✓ Verified | Not enough data | 
| **Territory & Quota Management** | 7.8 (1186 reviews) ✓ Verified | Not enough data | 
| **Desktop Integration** | 8.4 (672 reviews) ✓ Verified | Not enough data | 
| **Product & Price List Management** | 7.9 (1217 reviews) ✓ Verified | Not enough data | 
| **Quote & Order Management** | 8.0 (1209 reviews) ✓ Verified | Not enough data | 
| **Customer Contract Management** | 8.2 (1323 reviews) ✓ Verified | Not enough data | 

#### Marketing Automation

| Feature | Zoho CRM | Zuora | 
|---|---|---|
| **Email Marketing** | 8.1 (1349 reviews) ✓ Verified | Not enough data | 
| **Campaign Management** | 7.9 (1305 reviews) ✓ Verified | Not enough data | 
| **Lead Management** | 8.4 (1545 reviews) ✓ Verified | Not enough data | 
| **Marketing ROI Analytics** | 7.9 (1129 reviews) ✓ Verified | Not enough data | 

#### Customer Support

| Feature | Zoho CRM | Zuora | 
|---|---|---|
| **Case Management** | 8.0 (1203 reviews) ✓ Verified | Not enough data | 
| **Customer Support Portal** | 7.9 (1205 reviews) ✓ Verified | Not enough data | 
| **Knowledge Base** | 7.9 (1237 reviews) ✓ Verified | Not enough data | 
| **Call Center Features** | 7.8 (1069 reviews) ✓ Verified | Not enough data | 
| **Support Analytics** | 8.0 (1113 reviews) ✓ Verified | Not enough data | 

#### Reporting & Analytics

| Feature | Zoho CRM | Zuora | 
|---|---|---|
| **Reporting** | 8.2 (1514 reviews) ✓ Verified | Not enough data | 
| **Dashboards** | 8.2 (1566 reviews) ✓ Verified | Not enough data | 
| **Forecasting** | 8.1 (1055 reviews) ✓ Verified | Not enough data | 

#### Mobile & Social

| Feature | Zoho CRM | Zuora | 
|---|---|---|
| **Social Collaboration Features** | 8.1 (1083 reviews) ✓ Verified | Not enough data | 
| **Social Network Integration** | 8.0 (1092 reviews) ✓ Verified | Not enough data | 
| **Mobile User Support** | 8.0 (1202 reviews) ✓ Verified | Not enough data | 

#### Platform

| Feature | Zoho CRM | Zuora | 
|---|---|---|
| **Customization** | 8.1 (873 reviews) ✓ Verified | Not enough data | 
| **Workflow Capability** | 8.2 (843 reviews) ✓ Verified | Not enough data | 
| **User, Role, and Access Management** | 8.4 (860 reviews) ✓ Verified | Not enough data | 
| **Internationalization** | 8.2 (650 reviews) ✓ Verified | Not enough data | 
| **Sandbox / Test Environments** | 7.8 (549 reviews) ✓ Verified | Not enough data | 
| **Document & Content Mgmt.** | 8.1 (720 reviews) ✓ Verified | Not enough data | 
| **Performance and Reliability** | 8.4 (853 reviews) ✓ Verified | Not enough data | 
| **Output Document Generation** | 8.1 (663 reviews) ✓ Verified | Not enough data | 

#### Integration

| Feature | Zoho CRM | Zuora | 
|---|---|---|
| **Data Import & Export Tools** | 8.3 (652 reviews) ✓ Verified | Not enough data | 
| **Integration APIs** | 8.1 (646 reviews) ✓ Verified | Not enough data | 
| **Breadth of Partner Applications** | 8.0 (606 reviews) ✓ Verified | Not enough data | 

#### Generative AI

| Feature | Zoho CRM | Zuora | 
|---|---|---|
| **AI Text Generation** | 8.2 (181 reviews) | Not enough data | 

#### Agentic AI - CRM

| Feature | Zoho CRM | Zuora | 
|---|---|---|
| **Autonomous Task Execution** | 8.0 (67 reviews) | Not enough data | 
| **Multi-step Planning** | 8.3 (65 reviews) | Not enough data | 
| **Cross-system Integration** | 8.1 (69 reviews) | Not enough data | 
| **Adaptive Learning** | 8.1 (67 reviews) | Not enough data | 
| **Natural Language Interaction** | 8.3 (66 reviews) | Not enough data | 
| **Proactive Assistance** | 8.3 (66 reviews) | Not enough data | 
| **Decision Making** | 8.3 (66 reviews) | Not enough data | 

### CPQ

| Product | Score | Reviews |
|---|---|---|
| **Zoho CRM** | 7.7/10 | 121 |
| **Zuora** | 8.5/10 | 17 |

#### Configuration - cpq

| Feature | Zoho CRM | Zuora | 
|---|---|---|
| **Product Catalog** | Feature Not Available | 8.3 (13 reviews) | 
| **Guided Selling** | Feature Not Available | 7.6 (14 reviews) | 
| **Configuration Rules** | 8.3 (59 reviews) | 8.0 (14 reviews) | 
| **Price Configuration** | 8.3 (55 reviews) | 8.1 (14 reviews) | 
| **Visual Configuration** | 8.4 (60 reviews) | 7.6 (14 reviews) | 

#### Pricing

| Feature | Zoho CRM | Zuora | 
|---|---|---|
| **Pricing Flexibility** | 8.1 (62 reviews) | 8.8 (13 reviews) | 
| **Discounting** | 7.5 (57 reviews) | 8.8 (14 reviews) | 
| **Commerical Rules** | 8.1 (56 reviews) | 9.0 (12 reviews) | 
| **Terms and Conditions** | 8.4 (58 reviews) | 8.6 (13 reviews) | 
| **Approval Workflow** | 8.6 (58 reviews) | 7.8 (13 reviews) | 
| **Renewals** | 8.5 (56 reviews) | 9.4 (12 reviews) | 

#### Quoting

| Feature | Zoho CRM | Zuora | 
|---|---|---|
| **Grouping** | 8.4 (58 reviews) | 8.8 (12 reviews) | 
| **Version Control** | 8.4 (52 reviews) | 8.5 (12 reviews) | 
| **Quote Document Generation** | 8.4 (53 reviews) | 8.5 (13 reviews) | 
| **Ordering** | 8.4 (55 reviews) | 9.0 (13 reviews) | 
| **Contracts** | 8.6 (52 reviews) | 9.0 (12 reviews) | 

#### Admin

| Feature | Zoho CRM | Zuora | 
|---|---|---|
| **Configuration Ease of Admin** | 8.2 (89 reviews) | 8.3 (10 reviews) | 
| **Pricing Administration** | 7.7 (83 reviews) | 8.7 (10 reviews) | 
| **Workflow Management** | 8.3 (86 reviews) | 8.0 (9 reviews) | 
| **Document Management** | 8.3 (83 reviews) | 8.3 (9 reviews) | 

#### Channels

| Feature | Zoho CRM | Zuora | 
|---|---|---|
| **Mobile User Support** | 8.1 (57 reviews) | 7.5 (10 reviews) | 
| **Channel Partner Support** | 7.7 (52 reviews) | 8.2 (10 reviews) | 
| **eCommerce** | 8.0 (49 reviews) | 8.5 (11 reviews) | 

#### Platform

| Feature | Zoho CRM | Zuora | 
|---|---|---|
| **CRM Integration** | 8.4 (89 reviews) | 8.5 (10 reviews) | 
| **Integration API** | 8.2 (85 reviews) | 9.1 (9 reviews) | 
| **Internationalization** | 8.0 (77 reviews) | 9.2 (8 reviews) | 
| **Scalability** | 8.5 (88 reviews) | 8.9 (9 reviews) | 
| **Reporting and Dashboards** | 8.4 (90 reviews) | 8.0 (9 reviews) | 
| **ERP Integration** | 8.6 (20 reviews) | Not enough data | 

#### Generative AI - cpq

| Feature | Zoho CRM | Zuora | 
|---|---|---|
| **Dynamic Quoting** | 7.4 (15 reviews) | Not enough data | 
| **Dynamic Pricing** | 7.5 (16 reviews) | Not enough data | 
| **Personalized Sale Recommendations** | 7.7 (16 reviews) | Not enough data | 

### Sales Gamification

| Product | Score | Reviews |
|---|---|---|
| **Zoho CRM** | 8.7/10 | 75 |
| **Zuora** | N/A | N/A |

#### Competition

| Feature | Zoho CRM | Zuora | 
|---|---|---|
| **Competition Templates** | 8.7 (58 reviews) ✓ Verified | Not enough data | 
| **Custom Competitions** | 8.7 (57 reviews) ✓ Verified | Not enough data | 
| **Team Competitions** | 8.7 (57 reviews) ✓ Verified | Not enough data | 
| **Simultaneous Competitions** | 8.5 (53 reviews) ✓ Verified | Not enough data | 
| **Competition Adjustments** | 8.5 (55 reviews) ✓ Verified | Not enough data | 
| **Awards and Incentives** | 7.9 (18 reviews) | Not enough data | 

#### Agentic AI - Sales Gamification

| Feature | Zoho CRM | Zuora | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 

#### Integrations

| Feature | Zoho CRM | Zuora | 
|---|---|---|
| **CRM Integration** | 8.9 (61 reviews) ✓ Verified | Not enough data | 
| **Social Collaboration Integration** | 8.8 (59 reviews) | Not enough data | 
| **TV Streaming** | 8.7 (45 reviews) | Not enough data | 

#### Platform

| Feature | Zoho CRM | Zuora | 
|---|---|---|
| **Reporting** | 8.8 (65 reviews) ✓ Verified | Not enough data | 
| **User, Role, and Access Management** | 8.9 (64 reviews) ✓ Verified | Not enough data | 
| **Enterprise Scalability** | 8.8 (58 reviews) ✓ Verified | Not enough data | 
| **Data Import & Export Tools** | 8.8 (63 reviews) ✓ Verified | Not enough data | 
| **Performance and Reliability** | 8.8 (63 reviews) ✓ Verified | Not enough data | 

#### Employee Features

| Feature | Zoho CRM | Zuora | 
|---|---|---|
| **User Profiles** | 8.9 (66 reviews) ✓ Verified | Not enough data | 
| **Notifications** | 8.8 (68 reviews) ✓ Verified | Not enough data | 
| **Mobile** | 8.8 (68 reviews) ✓ Verified | Not enough data | 

### Subscription Revenue Management

| Product | Score | Reviews |
|---|---|---|
| **Zoho CRM** | N/A | N/A |
| **Zuora** | 8.0/10 | 10 |

#### Billing and Payments

| Feature | Zoho CRM | Zuora | 
|---|---|---|
| **Payment Terms** | Not enough data | 9.0 (5 reviews) | 
| **Personalized Billing** | Not enough data | 8.3 (7 reviews) | 
| **Custom Pricing** | Not enough data | 8.3 (6 reviews) | 

#### Revenue Recognition

| Feature | Zoho CRM | Zuora | 
|---|---|---|
| **Usage Tracking** | Not enough data | Not enough data | 
| **Deferred Revenue** | Not enough data | 7.8 (6 reviews) | 
| **Revenue Accrual** | Not enough data | 8.1 (7 reviews) | 

#### Revenue Optimization

| Feature | Zoho CRM | Zuora | 
|---|---|---|
| **At-Risk Customers** | Not enough data | Not enough data | 
| **Offer Optimization** | Not enough data | Not enough data | 
| **Customer Churn** | Not enough data | 5.7 (5 reviews) | 
| **Revenue Forecasting** | Not enough data | 8.6 (6 reviews) | 

### Lead Generation

| Product | Score | Reviews |
|---|---|---|
| **Zoho CRM** | N/A | N/A |
| **Zuora** | N/A | N/A |

#### Lead Generation

| Feature | Zoho CRM | Zuora | 
|---|---|---|
| **Lead Builder** | Not enough data | Not enough data | 
| **CRM Integration** | Not enough data | Not enough data | 
| **Marketing Automation Integration** | Not enough data | Not enough data | 
| **Social Media Integration** | Not enough data | Not enough data | 
| **Data Import & Export Tools** | Not enough data | Not enough data | 

### AI Sales Assistant

| Product | Score | Reviews |
|---|---|---|
| **Zoho CRM** | 8.5/10 | 80 |
| **Zuora** | N/A | N/A |

#### Lead Facilitation

| Feature | Zoho CRM | Zuora | 
|---|---|---|
| **Customer-facing Chatbot** | 8.4 (72 reviews) | Not enough data | 
| **Lead Qualification** | 8.8 (73 reviews) | Not enough data | 
| **Lead Follow-up** | 8.8 (73 reviews) | Not enough data | 
| **Meeting Scheduling ** | 8.8 (73 reviews) | Not enough data | 

#### Organization

| Feature | Zoho CRM | Zuora | 
|---|---|---|
| **Opportunity and Pipeline Management ** | 8.6 (74 reviews) | Not enough data | 
| **Data Entry** | 8.4 (73 reviews) | Not enough data | 
| **Integrations / APIs** | 8.6 (73 reviews) | Not enough data | 

#### Performance Analysis

| Feature | Zoho CRM | Zuora | 
|---|---|---|
| **Coaching ** | Feature Not Available | Not enough data | 
| **Peformance Tracking** | 8.6 (75 reviews) | Not enough data | 

#### Sales Analysis

| Feature | Zoho CRM | Zuora | 
|---|---|---|
| **ROI Forecasting ** | 8.4 (69 reviews) | Not enough data | 
| **Sales Forecasting ** | 8.4 (73 reviews) | Not enough data | 

#### Generative AI

| Feature | Zoho CRM | Zuora | 
|---|---|---|
| **AI Text Generation** | 8.3 (27 reviews) | Not enough data | 
| **AI Text Summarization** | 8.1 (27 reviews) | Not enough data | 

#### Agentic AI - AI Sales Assistant

| Feature | Zoho CRM | Zuora | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

### Sales Engagement

| Product | Score | Reviews |
|---|---|---|
| **Zoho CRM** | 8.2/10 | 170 |
| **Zuora** | N/A | N/A |

#### Integrated Workflows

| Feature | Zoho CRM | Zuora | 
|---|---|---|
| **Task Management** | 8.7 (160 reviews) | Not enough data | 
| **Email Tracking/Automation** | 8.8 (156 reviews) | Not enough data | 
| **Calls and Voice** | 8.3 (145 reviews) | Not enough data | 
| **Other Outreach Options ** | 8.2 (141 reviews) | Not enough data | 
| **CRM Integration** | 8.9 (154 reviews) | Not enough data | 
| **Calendar** | 8.8 (152 reviews) | Not enough data | 
| **Shared Records** | 8.5 (147 reviews) | Not enough data | 

#### Repeatability and Reportability

| Feature | Zoho CRM | Zuora | 
|---|---|---|
| **Content Management** | 8.4 (144 reviews) | Not enough data | 
| **Workflow Management** | 8.6 (149 reviews) | Not enough data | 
| **Workflow Performance** | 8.6 (142 reviews) | Not enough data | 
| **Sales Coaching and Insights** | 8.2 (138 reviews) | Not enough data | 
| **Gamification** | 7.9 (120 reviews) | Not enough data | 

#### AI and Automation

| Feature | Zoho CRM | Zuora | 
|---|---|---|
| **Lead Prioritization** | 8.3 (146 reviews) | Not enough data | 
| **Lead Scoring** | 8.5 (145 reviews) | Not enough data | 
| **Best Time of Day Scheduling** | 8.3 (139 reviews) | Not enough data | 
| **Buyer Intelligence** | 8.1 (133 reviews) | Not enough data | 
| **Machine Learning** | 7.8 (125 reviews) | Not enough data | 

#### Generative AI

| Feature | Zoho CRM | Zuora | 
|---|---|---|
| **AI Text Generation** | 7.5 (69 reviews) | Not enough data | 

#### Agentic AI - Sales Engagement

| Feature | Zoho CRM | Zuora | 
|---|---|---|
| **Autonomous Task Execution** | 7.9 (28 reviews) | Not enough data | 
| **Multi-step Planning** | 7.8 (26 reviews) | Not enough data | 
| **Cross-system Integration** | 8.0 (27 reviews) | Not enough data | 
| **Adaptive Learning** | 7.9 (26 reviews) | Not enough data | 
| **Natural Language Interaction** | 7.7 (27 reviews) | Not enough data | 
| **Proactive Assistance** | 8.0 (27 reviews) | Not enough data | 
| **Decision Making** | 8.1 (26 reviews) | Not enough data | 

### Subscription Billing

| Product | Score | Reviews |
|---|---|---|
| **Zoho CRM** | N/A | N/A |
| **Zuora** | 7.7/10 | 42 |

#### Billing

| Feature | Zoho CRM | Zuora | 
|---|---|---|
| **Automation** | Not enough data | 7.9 (39 reviews) | 
| **Consolidation** | Not enough data | 7.5 (35 reviews) | 
| **Adjustments** | Not enough data | 7.0 (38 reviews) | 
| **Blacklisting** | Not enough data | 7.2 (20 reviews) | 

#### Dunning

| Feature | Zoho CRM | Zuora | 
|---|---|---|
| **Collections** | Not enough data | 7.4 (27 reviews) | 
| **Dispute Management** | Not enough data | 7.6 (17 reviews) | 
| **Escalation** | Not enough data | 7.8 (18 reviews) | 

#### Performance

| Feature | Zoho CRM | Zuora | 
|---|---|---|
| **Packages** | Not enough data | 8.0 (26 reviews) | 
| **Discounts** | Not enough data | 7.4 (30 reviews) | 
| **Plan Changes** | Not enough data | 7.4 (31 reviews) | 

#### Reporting

| Feature | Zoho CRM | Zuora | 
|---|---|---|
| **Dimensions** | Not enough data | 8.5 (14 reviews) | 
| **Deferred Revenue** | Not enough data | 8.3 (14 reviews) | 
| **Revenue Recognition** | Not enough data | 8.3 (15 reviews) | 

#### Agentic AI - Subscription Billing

| Feature | Zoho CRM | Zuora | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 

### Revenue Management

| Product | Score | Reviews |
|---|---|---|
| **Zoho CRM** | N/A | N/A |
| **Zuora** | 8.7/10 | 7 |

#### Revenue Recognition

| Feature | Zoho CRM | Zuora | 
|---|---|---|
| **Revenue Types** | Not enough data | 9.2 (6 reviews) | 
| **Revenue Allocation** | Not enough data | 8.9 (6 reviews) | 
| **Reclassification** | Not enough data | 8.3 (6 reviews) | 
| **Compliance** | Not enough data | 8.1 (6 reviews) | 
| **Scheduling** | Not enough data | 8.9 (6 reviews) | 

#### Revenue Performance

| Feature | Zoho CRM | Zuora | 
|---|---|---|
| **Customer Performance** | Not enough data | Not enough data | 
| **Contract Performance** | Not enough data | Not enough data | 
| **Revenue KPIs** | Not enough data | Not enough data | 
| **Pricing & Discounting** | Not enough data | Not enough data | 
| **Offering** | Not enough data | Not enough data | 

#### Revenue Optimization 

| Feature | Zoho CRM | Zuora | 
|---|---|---|
| **Forecasting** | Not enough data | Not enough data | 
| **Promotion Programs** | Not enough data | Not enough data | 
| **Pricing Optimization** | Not enough data | Not enough data | 
| **Re-evaluation** | Not enough data | Not enough data | 

#### Integration

| Feature | Zoho CRM | Zuora | 
|---|---|---|
| **ERP and Accounting** | Not enough data | 6.0 (5 reviews) | 
| **Sales and Marketing** | Not enough data | Not enough data | 
| **Quote-to-Cash** | Not enough data | Not enough data | 
| **APIs** | Not enough data | Not enough data | 

### Quote-to-Cash

| Product | Score | Reviews |
|---|---|---|
| **Zoho CRM** | 8.4/10 | 56 |
| **Zuora** | N/A | N/A |

#### Customer Requirements

| Feature | Zoho CRM | Zuora | 
|---|---|---|
| **Quoting** | 8.5 (51 reviews) | Not enough data | 
| **Configuration** | 8.5 (50 reviews) | Not enough data | 
| **Pricing** | 8.5 (52 reviews) | Not enough data | 

#### Contracts

| Feature | Zoho CRM | Zuora | 
|---|---|---|
| **Creation** | 8.5 (50 reviews) | Not enough data | 
| **Negotiation** | 8.2 (47 reviews) | Not enough data | 
| **Execution** | 8.4 (50 reviews) | Not enough data | 

#### Revenue

| Feature | Zoho CRM | Zuora | 
|---|---|---|
| **Invoicing** | 8.5 (52 reviews) | Not enough data | 
| **Matching** | 8.5 (50 reviews) | Not enough data | 
| **Recognition** | 8.4 (47 reviews) | Not enough data | 

### Customer Journey Mapping

| Product | Score | Reviews |
|---|---|---|
| **Zoho CRM** | 8.4/10 | 106 |
| **Zuora** | N/A | N/A |

#### Platform Basics

| Feature | Zoho CRM | Zuora | 
|---|---|---|
| **Templates** | 8.4 (98 reviews) | Not enough data | 
| **Exporting** | 8.6 (93 reviews) | Not enough data | 
| **Multi-user Access and Collaboration** | 8.6 (97 reviews) | Not enough data | 
| **Multiple Personas** | 8.4 (89 reviews) | Not enough data | 
| **Data Analytics ** | 8.8 (57 reviews) | Not enough data | 

#### Agentic AI - Customer Journey Mapping

| Feature | Zoho CRM | Zuora | 
|---|---|---|
| **Autonomous Task Execution** | 7.2 (13 reviews) | Not enough data | 

### Client Portal

| Product | Score | Reviews |
|---|---|---|
| **Zoho CRM** | 8.7/10 | 89 |
| **Zuora** | N/A | N/A |

#### Content

| Feature | Zoho CRM | Zuora | 
|---|---|---|
| **Document Collaboration** | 8.9 (79 reviews) | Not enough data | 
| **Versioning** | 8.6 (76 reviews) | Not enough data | 
| **E-Signature** | 8.5 (76 reviews) | Not enough data | 
| **File Request** | 8.7 (77 reviews) | Not enough data | 
| **Feedback** | 8.6 (74 reviews) | Not enough data | 

#### Collaboration

| Feature | Zoho CRM | Zuora | 
|---|---|---|
| **Billing and Invoicing** | 8.8 (76 reviews) | Not enough data | 
| **Instant Messaging** | 8.5 (78 reviews) | Not enough data | 
| **Project Management** | 9.0 (80 reviews) | Not enough data | 
| **Analytics** | 9.0 (83 reviews) | Not enough data | 
| **Time Tracking** | 8.7 (78 reviews) | Not enough data | 
| **Mobile Application** | 8.7 (75 reviews) | Not enough data | 

### Billing

| Product | Score | Reviews |
|---|---|---|
| **Zoho CRM** | N/A | N/A |
| **Zuora** | 8.6/10 | 21 |

#### Bill Generation

| Feature | Zoho CRM | Zuora | 
|---|---|---|
| **Templates** | Not enough data | 8.4 (19 reviews) | 
| **Digital Billing** | Not enough data | 8.9 (19 reviews) | 
| **Recurring Billing** | Not enough data | 9.1 (19 reviews) | 

#### Bill Processing

| Feature | Zoho CRM | Zuora | 
|---|---|---|
| **Consolidation** | Not enough data | 8.4 (17 reviews) | 
| **Batch Invoicing** | Not enough data | 8.6 (16 reviews) | 
| **Management** | Not enough data | 8.8 (18 reviews) | 

#### Integration

| Feature | Zoho CRM | Zuora | 
|---|---|---|
| **Accounting** | Not enough data | 8.5 (17 reviews) | 
| **Payments** | Not enough data | 8.2 (16 reviews) | 
| **ERP** | Not enough data | 8.3 (15 reviews) | 

#### Agentic AI - Billing

| Feature | Zoho CRM | Zuora | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 

### Subscription Management

| Product | Score | Reviews |
|---|---|---|
| **Zoho CRM** | N/A | N/A |
| **Zuora** | 8.5/10 | 9 |

#### Order Management

| Feature | Zoho CRM | Zuora | 
|---|---|---|
| **Opportunities** | Not enough data | 8.5 (8 reviews) | 
| **Order History** | Not enough data | 8.1 (8 reviews) | 
| **Upsell & Cross-sell** | Not enough data | 8.1 (6 reviews) | 
| **Renewals** | Not enough data | 8.7 (9 reviews) | 

#### Products & Plans

| Feature | Zoho CRM | Zuora | 
|---|---|---|
| **Packages** | Not enough data | 8.0 (5 reviews) | 
| **Multi-part Deals** | Not enough data | Not enough data | 
| **Plan Changes** | Not enough data | 9.2 (6 reviews) | 
| **Bundles** | Not enough data | 8.3 (7 reviews) | 

#### Pricing

| Feature | Zoho CRM | Zuora | 
|---|---|---|
| **Standard Price** | Not enough data | 7.9 (8 reviews) | 
| **Discounts** | Not enough data | 8.3 (7 reviews) | 
| **Optimization** | Not enough data | 8.1 (6 reviews) | 

#### Revenue Management

| Feature | Zoho CRM | Zuora | 
|---|---|---|
| **Automation** | Not enough data | 8.1 (7 reviews) | 
| **Consolidation** | Not enough data | 8.7 (5 reviews) | 
| **Adjustments** | Not enough data | 8.3 (6 reviews) | 
| **Billing Types** | Not enough data | 8.1 (8 reviews) | 

#### Integration

| Feature | Zoho CRM | Zuora | 
|---|---|---|
| **Payments** | Not enough data | 9.3 (7 reviews) | 
| **Accounting** | Not enough data | 8.9 (6 reviews) | 
| **CRM & Sales** | Not enough data | 9.2 (6 reviews) | 

#### Agentic AI - Subscription Management

| Feature | Zoho CRM | Zuora | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

### Lead Capture

| Product | Score | Reviews |
|---|---|---|
| **Zoho CRM** | 8.5/10 | 44 |
| **Zuora** | N/A | N/A |

#### Lead Monitoring

| Feature | Zoho CRM | Zuora | 
|---|---|---|
| **Features** | 9.0 (42 reviews) | Not enough data | 
| **Performance** | 8.9 (42 reviews) | Not enough data | 
| **Identification** | 8.7 (42 reviews) | Not enough data | 

#### Agentic AI - Lead Capture

| Feature | Zoho CRM | Zuora | 
|---|---|---|
| **Cross-system Integration** | 7.2 (27 reviews) | Not enough data | 
| **Proactive Assistance** | 7.2 (27 reviews) | Not enough data | 

#### Data Capture

| Feature | Zoho CRM | Zuora | 
|---|---|---|
| **Mobile** | 8.3 (42 reviews) | Not enough data | 
| **Websites** | 8.5 (42 reviews) | Not enough data | 
| **Social Media** | 8.1 (42 reviews) | Not enough data | 
| **Data** | 8.3 (42 reviews) | Not enough data | 

#### Analytics

| Feature | Zoho CRM | Zuora | 
|---|---|---|
| **Export/Import** | 9.1 (42 reviews) | Not enough data | 
| **Reporting** | 8.8 (42 reviews) | Not enough data | 

#### Customization

| Feature | Zoho CRM | Zuora | 
|---|---|---|
| **Forms** | 8.7 (41 reviews) | Not enough data | 
| **Personalization** | 8.6 (41 reviews) | Not enough data | 
| **Templates** | 8.7 (42 reviews) | Not enough data | 
| **Integration** | 8.7 (42 reviews) | Not enough data | 

### Accounts Receivable

| Product | Score | Reviews |
|---|---|---|
| **Zoho CRM** | N/A | N/A |
| **Zuora** | N/A | N/A |

#### Reporting

| Feature | Zoho CRM | Zuora | 
|---|---|---|
| **Status** | Not enough data | Not enough data | 
| **Customer Credit** | Not enough data | Not enough data | 
| **History** | Not enough data | Not enough data | 

#### Integrations

| Feature | Zoho CRM | Zuora | 
|---|---|---|
| **Accounting** | Not enough data | Not enough data | 
| **ERP** | Not enough data | Not enough data | 
| **CPM** | Not enough data | Not enough data | 

#### Transactions

| Feature | Zoho CRM | Zuora | 
|---|---|---|
| **Credits** | Not enough data | Not enough data | 
| **Invoices** | Not enough data | Not enough data | 
| **Payments** | Not enough data | Not enough data | 

#### Workflows

| Feature | Zoho CRM | Zuora | 
|---|---|---|
| **Approvals** | Not enough data | Not enough data | 
| **Reconciliation** | Not enough data | Not enough data | 

#### Agentic AI - Accounts Receivable Automation

| Feature | Zoho CRM | Zuora | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 

#### AI - Accounts Receivable

| Feature | Zoho CRM | Zuora | 
|---|---|---|
| **Generative** | Not enough data | Not enough data | 
| **Responses** | Not enough data | Not enough data | 
| **Predictive Analytics** | Not enough data | Not enough data | 

### Subscription Analytics

| Product | Score | Reviews |
|---|---|---|
| **Zoho CRM** | N/A | N/A |
| **Zuora** | N/A | N/A |

#### Data Management

| Feature | Zoho CRM | Zuora | 
|---|---|---|
| **Updating** | Not enough data | Not enough data | 
| **Data cleansing** | Not enough data | Not enough data | 
| **Integration** | Not enough data | Not enough data | 

#### Analysis

| Feature | Zoho CRM | Zuora | 
|---|---|---|
| **KPIs** | Not enough data | Not enough data | 
| **Dashboards** | Not enough data | Not enough data | 
| **Segmentation** | Not enough data | Not enough data | 
| **Revenue Optimization ** | Not enough data | Not enough data | 

#### Agentic AI - Subscription Analytics

| Feature | Zoho CRM | Zuora | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

### Usage-based billing software

| Product | Score | Reviews |
|---|---|---|
| **Zoho CRM** | N/A | N/A |
| **Zuora** | N/A | N/A |

#### Usage Metering  - Usage-based billing Software

| Feature | Zoho CRM | Zuora | 
|---|---|---|
| **Metering engine** | Not enough data | Not enough data | 
| **Data extraction/ingestion** | Not enough data | Not enough data | 
| **Analytics/reporting** | Not enough data | Not enough data | 

#### Bill Generation - Usage-based billing Software

| Feature | Zoho CRM | Zuora | 
|---|---|---|
| **Templates** | Not enough data | Not enough data | 
| **Digital Billing** | Not enough data | Not enough data | 
| **Usage Billing
** | Not enough data | Not enough data | 

#### Bill Processing - Usage-based billing Software

| Feature | Zoho CRM | Zuora | 
|---|---|---|
| **Consolidation
** | Not enough data | Not enough data | 
| **Batch Invoicing
** | Not enough data | Not enough data | 
| **Management
** | Not enough data | Not enough data | 

#### Integration - Usage-based billing Software

| Feature | Zoho CRM | Zuora | 
|---|---|---|
| **Accounting** | Not enough data | Not enough data | 
| **Payments
** | Not enough data | Not enough data | 
| **ERP
** | Not enough data | Not enough data | 

### Failed Payment Recovery

| Product | Score | Reviews |
|---|---|---|
| **Zoho CRM** | N/A | N/A |
| **Zuora** | N/A | N/A |

#### Payment failure - Failed Payment Recovery

| Feature | Zoho CRM | Zuora | 
|---|---|---|
| **Failed payment prevention** | Not enough data | Not enough data | 
| **Failure Detection** | Not enough data | Not enough data | 
| **Instant Notifications** | Not enough data | Not enough data | 
| **Automated Retry** | Not enough data | Not enough data | 
| **Failure Categorization** | Not enough data | Not enough data | 

#### Customer Communication - Failed Payment Recovery

| Feature | Zoho CRM | Zuora | 
|---|---|---|
| **Email/SMS Alerts** | Not enough data | Not enough data | 
| **Customizable Messaging** | Not enough data | Not enough data | 
| **In-app Support** | Not enough data | Not enough data | 

#### Advance payment method update - Failed Payment Recovery

| Feature | Zoho CRM | Zuora | 
|---|---|---|
| **Card Expiry** | Not enough data | Not enough data | 
| **Card Account Updater ** | Not enough data | Not enough data | 
| **Secure Payment Gateway** | Not enough data | Not enough data | 

#### Failed payment analytics - Failed Payment Recovery

| Feature | Zoho CRM | Zuora | 
|---|---|---|
| **Insight and trends** | Not enough data | Not enough data | 
| **AI-driven reporting** | Not enough data | Not enough data | 
| **Real-Time Tracking** | Not enough data | Not enough data | 

### Lead Scoring

| Product | Score | Reviews |
|---|---|---|
| **Zoho CRM** | 7.9/10 | 23 |
| **Zuora** | N/A | N/A |

#### Agentic AI - Lead Scoring

| Feature | Zoho CRM | Zuora | 
|---|---|---|
| **Autonomous Task Execution** | 6.4 (12 reviews) | Not enough data | 
| **Cross-system Integration** | 6.7 (13 reviews) | Not enough data | 
| **Adaptive Learning** | 6.7 (12 reviews) | Not enough data | 
| **Decision Making** | 6.8 (12 reviews) | Not enough data | 

#### Attribution

| Feature | Zoho CRM | Zuora | 
|---|---|---|
| **Lead Opportunity** | 8.5 (21 reviews) | Not enough data | 
| **Lead Assignment** | 8.6 (22 reviews) | Not enough data | 
| **Pipeline Acceleration** | 8.0 (21 reviews) | Not enough data | 

#### Discovery

| Feature | Zoho CRM | Zuora | 
|---|---|---|
| **Lead Management** | 8.6 (22 reviews) | Not enough data | 
| **Scoring/Ranking** | 8.3 (21 reviews) | Not enough data | 
| **Lead Context** | 8.3 (22 reviews) | Not enough data | 

#### Management

| Feature | Zoho CRM | Zuora | 
|---|---|---|
| **Conversion Viability** | 8.4 (22 reviews) | Not enough data | 
| **Workflow** | 8.4 (22 reviews) | Not enough data | 

#### Platform

| Feature | Zoho CRM | Zuora | 
|---|---|---|
| **Data Synchronization** | 8.4 (22 reviews) | Not enough data | 
| **Analysis** | 8.3 (21 reviews) | Not enough data | 

### Sales Performance Management

| Product | Score | Reviews |
|---|---|---|
| **Zoho CRM** | 8.3/10 | 198 |
| **Zuora** | N/A | N/A |

#### Agentic AI - Sales Performance Management

| Feature | Zoho CRM | Zuora | 
|---|---|---|
| **Autonomous Task Execution** | 7.9 (21 reviews) | Not enough data | 
| **Natural Language Interaction** | 8.1 (20 reviews) | Not enough data | 
| **Proactive Assistance** | 7.9 (21 reviews) | Not enough data | 

#### Incentives

| Feature | Zoho CRM | Zuora | 
|---|---|---|
| **Badges** | 8.2 (153 reviews) ✓ Verified | Not enough data | 
| **Triggers** | 8.4 (160 reviews) ✓ Verified | Not enough data | 
| **Commission Calculator** | 8.0 (152 reviews) ✓ Verified | Not enough data | 
| **Leaderboards** | 8.4 (161 reviews) ✓ Verified | Not enough data | 

#### Personalization

| Feature | Zoho CRM | Zuora | 
|---|---|---|
| **Profiles** | 8.5 (177 reviews) ✓ Verified | Not enough data | 
| **Custom Reports** | 8.6 (178 reviews) ✓ Verified | Not enough data | 
| **Dashboards** | 8.6 (184 reviews) ✓ Verified | Not enough data | 
| **Goal Setting** | 8.4 (171 reviews) ✓ Verified | Not enough data | 

#### Administrative

| Feature | Zoho CRM | Zuora | 
|---|---|---|
| **Integration** | 8.5 (169 reviews) ✓ Verified | Not enough data | 
| **Employee Structure** | 8.5 (173 reviews) ✓ Verified | Not enough data | 
| **Behavior Monitoring** | 8.4 (161 reviews) | Not enough data | 

### Email Tracking

| Product | Score | Reviews |
|---|---|---|
| **Zoho CRM** | 8.0/10 | 161 |
| **Zuora** | N/A | N/A |

#### Agentic AI - Email Tracking

| Feature | Zoho CRM | Zuora | 
|---|---|---|
| **Autonomous Task Execution** | 7.7 (30 reviews) | Not enough data | 
| **Multi-step Planning** | 7.5 (29 reviews) | Not enough data | 
| **Cross-system Integration** | 7.6 (30 reviews) | Not enough data | 
| **Adaptive Learning** | 7.0 (29 reviews) | Not enough data | 
| **Natural Language Interaction** | 7.0 (30 reviews) | Not enough data | 
| **Proactive Assistance** | 7.4 (30 reviews) | Not enough data | 
| **Decision Making** | 7.6 (29 reviews) | Not enough data | 

#### Analytics

| Feature | Zoho CRM | Zuora | 
|---|---|---|
| **Open Rates** | 8.3 (138 reviews) | Not enough data | 
| **Link Activity** | 8.3 (143 reviews) | Not enough data | 
| **Attachment Activity** | 8.4 (144 reviews) | Not enough data | 

#### Customizations

| Feature | Zoho CRM | Zuora | 
|---|---|---|
| **Email Platform Integration** | 8.7 (148 reviews) | Not enough data | 
| **Email Scheduling** | 8.8 (145 reviews) | Not enough data | 
| **Notifications** | 8.7 (146 reviews) | Not enough data | 
| **Email Categorization** | 8.7 (142 reviews) | Not enough data | 
| **Templates** | 8.6 (147 reviews) | Not enough data | 

#### Generative AI

| Feature | Zoho CRM | Zuora | 
|---|---|---|
| **AI Text Generation** | 7.6 (59 reviews) | Not enough data | 

### Sales Analytics

| Product | Score | Reviews |
|---|---|---|
| **Zoho CRM** | 8.1/10 | 173 |
| **Zuora** | N/A | N/A |

#### Agentic AI - Sales Analytics

| Feature | Zoho CRM | Zuora | 
|---|---|---|
| **Autonomous Task Execution** | 7.5 (31 reviews) | Not enough data | 
| **Cross-system Integration** | 7.5 (31 reviews) | Not enough data | 
| **Adaptive Learning** | 7.2 (30 reviews) | Not enough data | 
| **Natural Language Interaction** | 7.3 (30 reviews) | Not enough data | 
| **Proactive Assistance** | 7.4 (31 reviews) | Not enough data | 

#### Data Sourcing

| Feature | Zoho CRM | Zuora | 
|---|---|---|
| **Data Sourcing** | 8.3 (145 reviews) | Not enough data | 
| **Exporting & Sharing Data** | 8.4 (149 reviews) | Not enough data | 
| **Multi-Device Data Visualization** | 8.3 (142 reviews) | Not enough data | 
| **Interactive Dashboards** | 8.6 (156 reviews) | Not enough data | 
| **Data Segmentation** | 8.5 (147 reviews) | Not enough data | 

#### Predictive Analytics

| Feature | Zoho CRM | Zuora | 
|---|---|---|
| **Lead Scoring** | 8.5 (147 reviews) | Not enough data | 
| **Opportunity Scoring** | 8.3 (139 reviews) | Not enough data | 
| **Risk Analysis** | 8.1 (124 reviews) | Not enough data | 
| **Live Forecasting** | 8.2 (130 reviews) | Not enough data | 

#### Sales Management

| Feature | Zoho CRM | Zuora | 
|---|---|---|
| **Live Pipeline Management** | 8.5 (154 reviews) | Not enough data | 
| **Sales Gamification** | 8.3 (131 reviews) | Not enough data | 
| **Account-Based Analytics** | 8.5 (145 reviews) | Not enough data | 
| **Activity Tracking** | 8.8 (152 reviews) | Not enough data | 

### Sales Enablement

| Product | Score | Reviews |
|---|---|---|
| **Zoho CRM** | 7.8/10 | 12 |
| **Zuora** | N/A | N/A |

#### Agentic AI - Sales Enablement

| Feature | Zoho CRM | Zuora | 
|---|---|---|
| **Autonomous Task Execution** | 6.1 (6 reviews) | Not enough data | 
| **Natural Language Interaction** | 6.1 (6 reviews) | Not enough data | 
| **Proactive Assistance** | 6.1 (6 reviews) | Not enough data | 

#### Content Management

| Feature | Zoho CRM | Zuora | 
|---|---|---|
| **Content Import** | 8.2 (10 reviews) | Not enough data | 
| **Content Creation** | 8.0 (10 reviews) | Not enough data | 
| **Templates** | 8.0 (10 reviews) | Not enough data | 
| **Advanced Search** | 8.8 (10 reviews) | Not enough data | 
| **Content Storage** | 8.2 (10 reviews) | Not enough data | 

#### Analytics

| Feature | Zoho CRM | Zuora | 
|---|---|---|
| **Reporting** | 9.0 (10 reviews) | Not enough data | 
| **Alerts** | 8.3 (10 reviews) | Not enough data | 
| **Account-Based Engagement** | 8.3 (10 reviews) | Not enough data | 
| **Content Utilization** | 8.3 (10 reviews) | Not enough data | 

#### Learning Management - Sales Enablement

| Feature | Zoho CRM | Zuora | 
|---|---|---|
| **Sales Training ** | Not enough data | Not enough data | 
| **Sales Coaching** | Not enough data | Not enough data | 
| **Sales Onboarding** | Not enough data | Not enough data | 

#### Revenue Enablement - Sales Enablement

| Feature | Zoho CRM | Zuora | 
|---|---|---|
| **Cross-Functional Alignment** | Not enough data | Not enough data | 
| **AI and Automation** | Not enough data | Not enough data | 
| **End-to-End Customer Journey Insights** | Not enough data | Not enough data | 

### Accounting & Finance

| Product | Score | Reviews |
|---|---|---|
| **Zoho CRM** | N/A | N/A |
| **Zuora** | N/A | N/A |

#### Agentic AI - Accounting & Finance

| Feature | Zoho CRM | Zuora | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 

### Insurance CRM

| Product | Score | Reviews |
|---|---|---|
| **Zoho CRM** | N/A | N/A |
| **Zuora** | N/A | N/A |

#### Relationship Management - Insurance CRM

| Feature | Zoho CRM | Zuora | 
|---|---|---|
| **Renewal Management** | Not enough data | Not enough data | 
| **Client Communication Tools** | Not enough data | Not enough data | 
| **Lead Tracking** | Not enough data | Not enough data | 
| **Contact Management** | Not enough data | Not enough data | 
| **Winbacks** | Not enough data | Not enough data | 
| **Communication History** | Not enough data | Not enough data | 
| **Activity Management** | Not enough data | Not enough data | 
| **Reputation Management** | Not enough data | Not enough data | 

#### Follow up Automation - Insurance CRM

| Feature | Zoho CRM | Zuora | 
|---|---|---|
| **Automated Follow-Ups** | Not enough data | Not enough data | 
| **Marketing Campaigns** | Not enough data | Not enough data | 

#### Document Management - Insurance CRM

| Feature | Zoho CRM | Zuora | 
|---|---|---|
| **Documentation handling** | Not enough data | Not enough data | 

#### Integrations & Reports - Insurance CRM

| Feature | Zoho CRM | Zuora | 
|---|---|---|
| **Integrations** | Not enough data | Not enough data | 
| **Reporting & Analytics** | Not enough data | Not enough data | 

---
## Categories
**Shared Categories (2):** [Quote-to-Cash Software](https://www.g2.com/categories/quote-to-cash), [CPQ Software](https://www.g2.com/categories/cpq)

**Unique to Zoho CRM (13):** [Client Portal Software](https://www.g2.com/categories/client-portal), [Customer Journey Mapping Tools](https://www.g2.com/categories/customer-journey-mapping), [Sales Engagement Software](https://www.g2.com/categories/sales-engagement), [AI Sales Assistant Software](https://www.g2.com/categories/ai-sales-assistant), [Sales Analytics Software](https://www.g2.com/categories/sales-analytics), [Email Tracking Software](https://www.g2.com/categories/email-tracking), [Sales Gamification Software](https://www.g2.com/categories/sales-gamification), [Sales Performance Management Software](https://www.g2.com/categories/sales-performance-management), [CRM Software](https://www.g2.com/categories/crm), [Lead Capture Software](https://www.g2.com/categories/lead-capture), [Lead Scoring Software](https://www.g2.com/categories/lead-scoring), [Sales Enablement Software](https://www.g2.com/categories/sales-enablement), [Insurance CRM Software](https://www.g2.com/categories/insurance-crm)

**Unique to Zuora (9):** [Usage-based Billing Software](https://www.g2.com/categories/usage-based-billing-software), [Subscription Billing Software](https://www.g2.com/categories/subscription-billing), [Revenue Management Software](https://www.g2.com/categories/revenue-management), [Subscription Revenue Management Software](https://www.g2.com/categories/subscription-revenue-management), [Subscription Analytics Software](https://www.g2.com/categories/subscription-analytics), [Billing Software](https://www.g2.com/categories/billing), [Subscription Management Software](https://www.g2.com/categories/subscription-management), [Accounts Receivable Software](https://www.g2.com/categories/accounts-receivable), [Failed Payment Recovery Software](https://www.g2.com/categories/failed-payment-recovery)


---
## Reviewer Demographics

### By Company Size

| Segment | Zoho CRM | Zuora | 
|---|---|---|
| **Small-Business** | 61.7% | 10.4% | 
| **Mid-Market** | 32.3% | 52.9% | 
| **Enterprise** | 6.0% | 36.7% | 

### By Industry

#### Zoho CRM

- **Information Technology and Services:** 16.1%
- **Computer Software:** 9.9%
- **Marketing and Advertising:** 8.9%
- **Financial Services:** 3.5%
- **Real Estate:** 3.5%
- **Education Management:** 3.0%
- **Internet:** 2.1%
- **Retail:** 2.1%
- **Accounting:** 2.0%
- **Management Consulting:** 1.9%
- **Other:** 47.0%

#### Zuora

- **Computer Software:** 24.4%
- **Information Technology and Services:** 12.7%
- **Internet:** 6.9%
- **Marketing and Advertising:** 5.2%
- **Telecommunications:** 4.1%
- **Financial Services:** 4.1%
- **Real Estate:** 4.1%
- **Accounting:** 3.8%
- **Computer & Network Security:** 2.4%
- **Media Production:** 2.4%
- **Other:** 29.9%

---
## Alternatives

### Alternatives to Zoho CRM

- [Agentforce Sales (formerly Salesforce Sales Cloud)](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews) — 4.4/5 stars (25793 reviews)
- [HubSpot Sales Hub](https://www.g2.com/products/hubspot-sales-hub/reviews) — 4.4/5 stars (13806 reviews)
- [Freshsales](https://www.g2.com/products/freshsales/reviews) — 4.5/5 stars (1233 reviews)
- [Apollo.io](https://www.g2.com/products/apollo-io/reviews) — 4.7/5 stars (9648 reviews)
- [Close](https://www.g2.com/products/close/reviews) — 4.7/5 stars (2039 reviews)
- [Nutshell](https://www.g2.com/products/nutshell/reviews) — 4.3/5 stars (1427 reviews)
- [Coevera](https://www.g2.com/products/coevera/reviews) — 4.6/5 stars (477 reviews)
- [ActiveCampaign](https://www.g2.com/products/activecampaign/reviews) — 4.4/5 stars (14687 reviews)
- [Pipedrive](https://www.g2.com/products/pipedrive/reviews) — 4.3/5 stars (3045 reviews)
- [Copper](https://www.g2.com/products/copper/reviews) — 4.5/5 stars (1157 reviews)

### Alternatives to Zuora

- [Agentforce Revenue Management (formerly Salesforce Revenue Cloud)](https://www.g2.com/products/agentforce-revenue-management-formerly-salesforce-revenue-cloud/reviews) — 4.2/5 stars (1502 reviews)
- [Chargebee](https://www.g2.com/products/chargebee/reviews) — 4.4/5 stars (972 reviews)
- [Maxio](https://www.g2.com/products/maxio/reviews) — 4.3/5 stars (829 reviews)
- [Recurly](https://www.g2.com/products/recurly/reviews) — 4.0/5 stars (207 reviews)
- [DealHub](https://www.g2.com/products/dealhub/reviews) — 4.7/5 stars (848 reviews)
- [Sage Intacct](https://www.g2.com/products/sage-intacct/reviews) — 4.3/5 stars (4202 reviews)
- [Stripe Billing](https://www.g2.com/products/stripe-billing/reviews) — 4.4/5 stars (141 reviews)
- [NetSuite](https://www.g2.com/products/netsuite/reviews) — 4.1/5 stars (4775 reviews)
- [Billsby](https://www.g2.com/products/billsby/reviews) — 4.8/5 stars (486 reviews)
- [Certinia Financial Management Cloud](https://www.g2.com/products/certinia-financial-management-cloud/reviews) — 4.0/5 stars (437 reviews)

---
## Top Discussions

### Zoho CRM

- Title: [What have you found better than ZOHO](https://www.g2.com/discussions/what-have-you-found-better-than-zoho) — 5 comments, 1 upvote
  > **Top comment:** "Zoho One, with over 45 business applications,  all centrally managed and synchronized, is the leader in breadth of application and breadth of security versus..."
- Title: [Is Zoho CRM really free?](https://www.g2.com/discussions/is-zoho-crm-really-free) — 4 comments, 5 upvotes
  > **Top comment:** "It free in trail after that you have to pay "
- Title: [What are the key strengths of Zoho CRM in managing customer relationships compared to other CRM platforms?](https://www.g2.com/discussions/zoho-crm-what-are-the-key-strengths-of-zoho-crm-in-managing-customer-relationships-compared-to-other-crm-platf) — 3 comments, 1 upvote
  > **Top comment:** "Zoho CRM has some great strengths when it comes to managing customer relationships. First, it's highly customizable, so you can easily tweak the platform to..."
- Title: [What are the key strengths of Zoho CRM in managing customer relationships compared to other CRM platforms?](https://www.g2.com/discussions/what-are-the-key-strengths-of-zoho-crm-in-managing-customer-relationships-compared-to-other-crm-platforms) — 3 comments
  > **Top comment:** "1. Affordable 
2. Flexible and great customisation 
3. Good user friendly interface "
- Title: [can we create segmentation in this](https://www.g2.com/discussions/can-we-create-segmentation-in-this) — 3 comments, 1 upvote *(includes official response)*
  > **Top comment:** "Yes Lavanya,

Zoho CRM supports segmentation. Segment your prospects/customers into buckets based on a pre-defined criteria, to identify cross-sell/up-sell..."

### Zuora

- Title: [Wish to know if you operate in India? Does your application talk to any other ERP seamlessly?](https://www.g2.com/discussions/do-you-operate-in-india) — 1 comment, 1 upvote
  > **Top comment:** "Hi Harish, 

Thanks for your question! I'm a Senior Research Analyst for G2, and would be happy to help you out. 

From the research I've done, it..."

---
**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/zoho-crm-vs-zuora-zuora)