# Zoho CRM vs Zoho CRM Plus Comparison
---
## AI Generated Summary
- **G2 reviewers report** that Zoho CRM excels in user experience, with many praising its **intuitive interface** and seamless integration with various outreach applications. Users appreciate how it keeps all sales processes organized, making it easier to manage leads and follow-ups.
- **Users say** that Zoho CRM Plus offers a comprehensive solution for tracking orders and managing workflows, which is particularly beneficial for organizations looking to streamline their sales and support processes. The ability to see the flow of leads from marketing to pre-sales is highlighted as a significant advantage.
- **According to verified reviews** , Zoho CRM has a higher overall satisfaction score compared to Zoho CRM Plus, indicating that users find it more reliable and effective for their needs. The transparency in pricing and ease of setup are frequently mentioned as positive aspects that enhance user confidence.
- **Reviewers mention** that while Zoho CRM Plus has a solid feature set, it sometimes lacks the depth of functionality that Zoho CRM provides, particularly in areas like **automation features** and **data management**. Users have noted that Zoho CRM's capabilities in managing large datasets are superior.
- **Users highlight** the quality of support for Zoho CRM, with many noting that the support team is responsive and helpful when issues arise. In contrast, while Zoho CRM Plus also offers support, some users feel it doesn't match the level of assistance provided by Zoho CRM.
- **G2 reviewers indicate** that both products have their strengths, but Zoho CRM's higher number of recent reviews suggests a more active user base, which can be a valuable resource for potential buyers looking for community support and shared experiences.



| | Zoho CRM | Zoho CRM Plus | 
|---|---|---|
| **Star Rating** | 4.1 out of 5 | 4.4 out of 5 | 
| **Total Reviews** | 2,940 | 130 | 
| **Largest Market Segment** | Small-Business (61.6% of reviews) | Small-Business (56.6% of reviews) | 
| **Entry Level Price** | Free | $57.00 Per Month | 

---
## Top Pros & Cons

### Zoho CRM

Pros:
- Ease of Use (271 reviews)
- Features (172 reviews)

Cons:
- Learning Curve (112 reviews)
- Limited Features (71 reviews)

### Zoho CRM Plus

Pros:
- Ease of Use (28 reviews)
- Efficiency (18 reviews)

Cons:
- Learning Curve (23 reviews)
- Overwhelming Experience (9 reviews)

---
## Ratings Comparison
| Rating | Zoho CRM | Zoho CRM Plus | 
|---|---|---|
  | **Meets Requirements** | 8.4 (2491 reviews) | 8.8 (97 reviews) | 
  | **Ease of Use** | 8.3 (2514 reviews) | 8.6 (99 reviews) | 
  | **Ease of Setup** | 8.0 (1284 reviews) | 8.3 (79 reviews) | 
  | **Ease of Admin** | 8.0 (1022 reviews) | 8.5 (33 reviews) | 
  | **Quality of Support** | 7.6 (2282 reviews) | 8.6 (89 reviews) | 
  | **Has the product been a good partner in doing business?** | 8.0 (997 reviews) | 8.6 (32 reviews) | 
  | **Product Direction (% positive)** | 8.0 (2419 reviews) | 9.2 (91 reviews) | 

---
## Pricing

### Zoho CRM

#### Entry-Level Pricing

Plan: Free Edition

Price: Free

Description: With three free users and essentials like leads, documents and mobile apps, it’s a perfect fit
for your home business.

Key Features:
- Leads, Contacts, Accounts
- Tasks, Events, Call log, and Notes
- Opportunities

[Browse all 5 editions](https://www.g2.com/products/zoho-crm/pricing)

#### Free Trial

Yes

### Zoho CRM Plus

#### Entry-Level Pricing

Plan: Zoho CRM Plus

Price: $57.00 Per Month

Description: Zoho CRM Plus unifies your sales, marketing, and support teams and helps you deliver a consistent, relevant experience, across every stage of the customer journey. 

Key Features:
- CRM - Sales Force Automation
- Campaigns - Email Marketing Campaigns
- Desk - Customer Service Management

[Learn more about Zoho CRM Plus](https://www.g2.com/products/zoho-crm-plus-2018-12-06/reviews)

#### Free Trial

Yes

---
## Features Comparison By Category

### CRM

| Product | Score | Reviews |
|---|---|---|
| **Zoho CRM** | 8.1/10 | 1978 |
| **Zoho CRM Plus** | 8.3/10 | 79 |

#### Sales Force Automation

| Feature | Zoho CRM | Zoho CRM Plus | 
|---|---|---|
| **Contact & Account Management** | 8.5 (1668 reviews) ✓ Verified | 8.8 (62 reviews) ✓ Verified | 
| **Partner Relationship Mgmt. (PRM)** | 8.3 (877 reviews) ✓ Verified | 7.9 (50 reviews) ✓ Verified | 
| **Opportunity & Pipeline Mgmt.** | 8.2 (1578 reviews) ✓ Verified | 8.4 (56 reviews) ✓ Verified | 
| **Task / Activity Management** | 8.2 (1640 reviews) ✓ Verified | 8.5 (55 reviews) ✓ Verified | 
| **Territory & Quota Management** | 7.8 (1186 reviews) ✓ Verified | 8.2 (46 reviews) ✓ Verified | 
| **Desktop Integration** | 8.4 (673 reviews) ✓ Verified | 8.4 (49 reviews) ✓ Verified | 
| **Product & Price List Management** | 7.9 (1217 reviews) ✓ Verified | 8.4 (48 reviews) ✓ Verified | 
| **Quote & Order Management** | 8.0 (1209 reviews) ✓ Verified | 8.1 (49 reviews) ✓ Verified | 
| **Customer Contract Management** | 8.2 (1323 reviews) ✓ Verified | 8.4 (48 reviews) ✓ Verified | 

#### Marketing Automation

| Feature | Zoho CRM | Zoho CRM Plus | 
|---|---|---|
| **Email Marketing** | 8.1 (1351 reviews) ✓ Verified | 8.2 (52 reviews) ✓ Verified | 
| **Campaign Management** | 7.9 (1306 reviews) ✓ Verified | 8.4 (52 reviews) ✓ Verified | 
| **Lead Management** | 8.4 (1551 reviews) ✓ Verified | 8.7 (56 reviews) ✓ Verified | 
| **Marketing ROI Analytics** | 7.9 (1129 reviews) ✓ Verified | 8.3 (48 reviews) ✓ Verified | 

#### Customer Support

| Feature | Zoho CRM | Zoho CRM Plus | 
|---|---|---|
| **Case Management** | 8.0 (1202 reviews) ✓ Verified | 8.3 (50 reviews) ✓ Verified | 
| **Customer Support Portal** | 7.9 (1204 reviews) ✓ Verified | 8.1 (54 reviews) ✓ Verified | 
| **Knowledge Base** | 7.9 (1236 reviews) ✓ Verified | 8.0 (55 reviews) ✓ Verified | 
| **Call Center Features** | 7.8 (1068 reviews) ✓ Verified | 7.6 (50 reviews) ✓ Verified | 
| **Support Analytics** | 8.0 (1112 reviews) ✓ Verified | 8.1 (54 reviews) ✓ Verified | 

#### Reporting & Analytics

| Feature | Zoho CRM | Zoho CRM Plus | 
|---|---|---|
| **Reporting** | 8.2 (1517 reviews) ✓ Verified | 8.7 (63 reviews) ✓ Verified | 
| **Dashboards** | 8.2 (1566 reviews) ✓ Verified | 8.6 (62 reviews) ✓ Verified | 
| **Forecasting** | 8.1 (1054 reviews) ✓ Verified | 8.4 (50 reviews) ✓ Verified | 

#### Mobile & Social

| Feature | Zoho CRM | Zoho CRM Plus | 
|---|---|---|
| **Social Collaboration Features** | 8.1 (1082 reviews) ✓ Verified | 8.4 (52 reviews) ✓ Verified | 
| **Social Network Integration** | 8.0 (1091 reviews) ✓ Verified | 8.2 (51 reviews) ✓ Verified | 
| **Mobile User Support** | 8.0 (1201 reviews) ✓ Verified | 8.4 (49 reviews) ✓ Verified | 

#### Platform

| Feature | Zoho CRM | Zoho CRM Plus | 
|---|---|---|
| **Customization** | 8.1 (874 reviews) ✓ Verified | 8.6 (42 reviews) ✓ Verified | 
| **Workflow Capability** | 8.2 (845 reviews) ✓ Verified | 8.6 (42 reviews) ✓ Verified | 
| **User, Role, and Access Management** | 8.4 (859 reviews) ✓ Verified | 8.3 (38 reviews) ✓ Verified | 
| **Internationalization** | 8.1 (649 reviews) ✓ Verified | 8.0 (35 reviews) ✓ Verified | 
| **Sandbox / Test Environments** | 7.8 (548 reviews) ✓ Verified | 8.0 (36 reviews) ✓ Verified | 
| **Document & Content Mgmt.** | 8.1 (719 reviews) ✓ Verified | 8.0 (37 reviews) ✓ Verified | 
| **Performance and Reliability** | 8.4 (854 reviews) ✓ Verified | 8.5 (39 reviews) ✓ Verified | 
| **Output Document Generation** | 8.1 (662 reviews) ✓ Verified | 8.3 (36 reviews) ✓ Verified | 

#### Integration

| Feature | Zoho CRM | Zoho CRM Plus | 
|---|---|---|
| **Data Import & Export Tools** | 8.3 (651 reviews) ✓ Verified | 8.3 (37 reviews) ✓ Verified | 
| **Integration APIs** | 8.1 (646 reviews) ✓ Verified | 8.1 (38 reviews) ✓ Verified | 
| **Breadth of Partner Applications** | 8.0 (606 reviews) ✓ Verified | 8.1 (36 reviews) ✓ Verified | 

#### Generative AI

| Feature | Zoho CRM | Zoho CRM Plus | 
|---|---|---|
| **AI Text Generation** | 8.2 (180 reviews) | 8.2 (29 reviews) | 

#### Agentic AI - CRM

| Feature | Zoho CRM | Zoho CRM Plus | 
|---|---|---|
| **Autonomous Task Execution** | 8.0 (67 reviews) | 7.6 (16 reviews) | 
| **Multi-step Planning** | 8.3 (65 reviews) | 8.3 (15 reviews) | 
| **Cross-system Integration** | 8.1 (69 reviews) | 8.3 (18 reviews) | 
| **Adaptive Learning** | 8.1 (67 reviews) | 8.2 (17 reviews) | 
| **Natural Language Interaction** | 8.3 (66 reviews) | 7.9 (15 reviews) | 
| **Proactive Assistance** | 8.3 (66 reviews) | 8.2 (16 reviews) | 
| **Decision Making** | 8.3 (67 reviews) | 8.4 (16 reviews) | 

### CPQ

| Product | Score | Reviews |
|---|---|---|
| **Zoho CRM** | 7.7/10 | 121 |
| **Zoho CRM Plus** | N/A | N/A |

#### Configuration - cpq

| Feature | Zoho CRM | Zoho CRM Plus | 
|---|---|---|
| **Product Catalog** | Feature Not Available | Not enough data | 
| **Guided Selling** | Feature Not Available | Not enough data | 
| **Configuration Rules** | 8.3 (59 reviews) | Not enough data | 
| **Price Configuration** | 8.3 (55 reviews) | Not enough data | 
| **Visual Configuration** | 8.4 (60 reviews) | Not enough data | 

#### Pricing

| Feature | Zoho CRM | Zoho CRM Plus | 
|---|---|---|
| **Pricing Flexibility** | 8.1 (62 reviews) | Not enough data | 
| **Discounting** | 7.5 (57 reviews) | Not enough data | 
| **Commerical Rules** | 8.1 (56 reviews) | Not enough data | 
| **Terms and Conditions** | 8.4 (58 reviews) | Not enough data | 
| **Approval Workflow** | 8.6 (58 reviews) | Not enough data | 
| **Renewals** | 8.5 (56 reviews) | Not enough data | 

#### Quoting

| Feature | Zoho CRM | Zoho CRM Plus | 
|---|---|---|
| **Grouping** | 8.4 (58 reviews) | Not enough data | 
| **Version Control** | 8.4 (52 reviews) | Not enough data | 
| **Quote Document Generation** | 8.4 (53 reviews) | Not enough data | 
| **Ordering** | 8.4 (55 reviews) | Not enough data | 
| **Contracts** | 8.6 (52 reviews) | Not enough data | 

#### Admin

| Feature | Zoho CRM | Zoho CRM Plus | 
|---|---|---|
| **Configuration Ease of Admin** | 8.2 (89 reviews) | Not enough data | 
| **Pricing Administration** | 7.7 (83 reviews) | Not enough data | 
| **Workflow Management** | 8.3 (86 reviews) | Not enough data | 
| **Document Management** | 8.3 (83 reviews) | Not enough data | 

#### Channels

| Feature | Zoho CRM | Zoho CRM Plus | 
|---|---|---|
| **Mobile User Support** | 8.1 (57 reviews) | Not enough data | 
| **Channel Partner Support** | 7.7 (52 reviews) | Not enough data | 
| **eCommerce** | 8.0 (49 reviews) | Not enough data | 

#### Platform

| Feature | Zoho CRM | Zoho CRM Plus | 
|---|---|---|
| **CRM Integration** | 8.4 (89 reviews) | Not enough data | 
| **Integration API** | 8.2 (85 reviews) | Not enough data | 
| **Internationalization** | 8.0 (77 reviews) | Not enough data | 
| **Scalability** | 8.5 (88 reviews) | Not enough data | 
| **Reporting and Dashboards** | 8.4 (90 reviews) | Not enough data | 
| **ERP Integration** | 8.6 (20 reviews) | Not enough data | 

#### Generative AI - cpq

| Feature | Zoho CRM | Zoho CRM Plus | 
|---|---|---|
| **Dynamic Quoting** | 7.4 (15 reviews) | Not enough data | 
| **Dynamic Pricing** | 7.5 (16 reviews) | Not enough data | 
| **Personalized Sale Recommendations** | 7.7 (16 reviews) | Not enough data | 

### Sales Gamification

| Product | Score | Reviews |
|---|---|---|
| **Zoho CRM** | 8.7/10 | 75 |
| **Zoho CRM Plus** | N/A | N/A |

#### Competition

| Feature | Zoho CRM | Zoho CRM Plus | 
|---|---|---|
| **Competition Templates** | 8.7 (58 reviews) ✓ Verified | Not enough data | 
| **Custom Competitions** | 8.7 (57 reviews) ✓ Verified | Not enough data | 
| **Team Competitions** | 8.7 (57 reviews) ✓ Verified | Not enough data | 
| **Simultaneous Competitions** | 8.5 (53 reviews) ✓ Verified | Not enough data | 
| **Competition Adjustments** | 8.5 (55 reviews) ✓ Verified | Not enough data | 
| **Awards and Incentives** | 7.9 (18 reviews) | Not enough data | 

#### Agentic AI - Sales Gamification

| Feature | Zoho CRM | Zoho CRM Plus | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 

#### Integrations

| Feature | Zoho CRM | Zoho CRM Plus | 
|---|---|---|
| **CRM Integration** | 8.9 (61 reviews) ✓ Verified | Not enough data | 
| **Social Collaboration Integration** | 8.8 (59 reviews) | Not enough data | 
| **TV Streaming** | 8.7 (45 reviews) | Not enough data | 

#### Platform

| Feature | Zoho CRM | Zoho CRM Plus | 
|---|---|---|
| **Reporting** | 8.8 (65 reviews) ✓ Verified | Not enough data | 
| **User, Role, and Access Management** | 8.9 (64 reviews) ✓ Verified | Not enough data | 
| **Enterprise Scalability** | 8.8 (58 reviews) ✓ Verified | Not enough data | 
| **Data Import & Export Tools** | 8.8 (63 reviews) ✓ Verified | Not enough data | 
| **Performance and Reliability** | 8.8 (63 reviews) ✓ Verified | Not enough data | 

#### Employee Features

| Feature | Zoho CRM | Zoho CRM Plus | 
|---|---|---|
| **User Profiles** | 8.9 (66 reviews) ✓ Verified | Not enough data | 
| **Notifications** | 8.8 (68 reviews) ✓ Verified | Not enough data | 
| **Mobile** | 8.8 (68 reviews) ✓ Verified | Not enough data | 

### Lead Generation

| Product | Score | Reviews |
|---|---|---|
| **Zoho CRM** | N/A | N/A |
| **Zoho CRM Plus** | N/A | N/A |

#### Lead Generation

| Feature | Zoho CRM | Zoho CRM Plus | 
|---|---|---|
| **Lead Builder** | Not enough data | Not enough data | 
| **CRM Integration** | Not enough data | Not enough data | 
| **Marketing Automation Integration** | Not enough data | Not enough data | 
| **Social Media Integration** | Not enough data | Not enough data | 
| **Data Import & Export Tools** | Not enough data | Not enough data | 

### AI Sales Assistant

| Product | Score | Reviews |
|---|---|---|
| **Zoho CRM** | 8.5/10 | 80 |
| **Zoho CRM Plus** | N/A | N/A |

#### Lead Facilitation

| Feature | Zoho CRM | Zoho CRM Plus | 
|---|---|---|
| **Customer-facing Chatbot** | 8.4 (72 reviews) | Not enough data | 
| **Lead Qualification** | 8.8 (73 reviews) | Not enough data | 
| **Lead Follow-up** | 8.8 (73 reviews) | Not enough data | 
| **Meeting Scheduling ** | 8.8 (73 reviews) | Not enough data | 

#### Organization

| Feature | Zoho CRM | Zoho CRM Plus | 
|---|---|---|
| **Opportunity and Pipeline Management ** | 8.6 (74 reviews) | Not enough data | 
| **Data Entry** | 8.4 (73 reviews) | Not enough data | 
| **Integrations / APIs** | 8.6 (73 reviews) | Not enough data | 

#### Performance Analysis

| Feature | Zoho CRM | Zoho CRM Plus | 
|---|---|---|
| **Coaching ** | Feature Not Available | Not enough data | 
| **Peformance Tracking** | 8.6 (75 reviews) | Not enough data | 

#### Sales Analysis

| Feature | Zoho CRM | Zoho CRM Plus | 
|---|---|---|
| **ROI Forecasting ** | 8.4 (69 reviews) | Not enough data | 
| **Sales Forecasting ** | 8.4 (73 reviews) | Not enough data | 

#### Generative AI

| Feature | Zoho CRM | Zoho CRM Plus | 
|---|---|---|
| **AI Text Generation** | 8.3 (27 reviews) | Not enough data | 
| **AI Text Summarization** | 8.1 (27 reviews) | Not enough data | 

#### Agentic AI - AI Sales Assistant

| Feature | Zoho CRM | Zoho CRM Plus | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

### Sales Engagement

| Product | Score | Reviews |
|---|---|---|
| **Zoho CRM** | 8.2/10 | 170 |
| **Zoho CRM Plus** | N/A | N/A |

#### Integrated Workflows

| Feature | Zoho CRM | Zoho CRM Plus | 
|---|---|---|
| **Task Management** | 8.7 (160 reviews) | Not enough data | 
| **Email Tracking/Automation** | 8.8 (156 reviews) | Not enough data | 
| **Calls and Voice** | 8.3 (145 reviews) | Not enough data | 
| **Other Outreach Options ** | 8.2 (141 reviews) | Not enough data | 
| **CRM Integration** | 8.9 (154 reviews) | Not enough data | 
| **Calendar** | 8.8 (152 reviews) | Not enough data | 
| **Shared Records** | 8.5 (147 reviews) | Not enough data | 

#### Repeatability and Reportability

| Feature | Zoho CRM | Zoho CRM Plus | 
|---|---|---|
| **Content Management** | 8.4 (144 reviews) | Not enough data | 
| **Workflow Management** | 8.6 (149 reviews) | Not enough data | 
| **Workflow Performance** | 8.6 (142 reviews) | Not enough data | 
| **Sales Coaching and Insights** | 8.2 (138 reviews) | Not enough data | 
| **Gamification** | 7.9 (120 reviews) | Not enough data | 

#### AI and Automation

| Feature | Zoho CRM | Zoho CRM Plus | 
|---|---|---|
| **Lead Prioritization** | 8.3 (146 reviews) | Not enough data | 
| **Lead Scoring** | 8.5 (145 reviews) | Not enough data | 
| **Best Time of Day Scheduling** | 8.3 (139 reviews) | Not enough data | 
| **Buyer Intelligence** | 8.1 (133 reviews) | Not enough data | 
| **Machine Learning** | 7.8 (125 reviews) | Not enough data | 

#### Generative AI

| Feature | Zoho CRM | Zoho CRM Plus | 
|---|---|---|
| **AI Text Generation** | 7.5 (69 reviews) | Not enough data | 

#### Agentic AI - Sales Engagement

| Feature | Zoho CRM | Zoho CRM Plus | 
|---|---|---|
| **Autonomous Task Execution** | 7.9 (28 reviews) | Not enough data | 
| **Multi-step Planning** | 7.8 (26 reviews) | Not enough data | 
| **Cross-system Integration** | 8.0 (27 reviews) | Not enough data | 
| **Adaptive Learning** | 7.9 (26 reviews) | Not enough data | 
| **Natural Language Interaction** | 7.7 (27 reviews) | Not enough data | 
| **Proactive Assistance** | 8.0 (27 reviews) | Not enough data | 
| **Decision Making** | 8.1 (26 reviews) | Not enough data | 

### Quote-to-Cash

| Product | Score | Reviews |
|---|---|---|
| **Zoho CRM** | 8.4/10 | 56 |
| **Zoho CRM Plus** | N/A | N/A |

#### Customer Requirements

| Feature | Zoho CRM | Zoho CRM Plus | 
|---|---|---|
| **Quoting** | 8.5 (51 reviews) | Not enough data | 
| **Configuration** | 8.5 (50 reviews) | Not enough data | 
| **Pricing** | 8.5 (52 reviews) | Not enough data | 

#### Contracts

| Feature | Zoho CRM | Zoho CRM Plus | 
|---|---|---|
| **Creation** | 8.5 (50 reviews) | Not enough data | 
| **Negotiation** | 8.2 (47 reviews) | Not enough data | 
| **Execution** | 8.4 (50 reviews) | Not enough data | 

#### Revenue

| Feature | Zoho CRM | Zoho CRM Plus | 
|---|---|---|
| **Invoicing** | 8.5 (52 reviews) | Not enough data | 
| **Matching** | 8.5 (50 reviews) | Not enough data | 
| **Recognition** | 8.4 (47 reviews) | Not enough data | 

### Customer Journey Mapping

| Product | Score | Reviews |
|---|---|---|
| **Zoho CRM** | 8.4/10 | 106 |
| **Zoho CRM Plus** | N/A | N/A |

#### Platform Basics

| Feature | Zoho CRM | Zoho CRM Plus | 
|---|---|---|
| **Templates** | 8.4 (98 reviews) | Not enough data | 
| **Exporting** | 8.6 (93 reviews) | Not enough data | 
| **Multi-user Access and Collaboration** | 8.6 (97 reviews) | Not enough data | 
| **Multiple Personas** | 8.4 (89 reviews) | Not enough data | 
| **Data Analytics ** | 8.8 (57 reviews) | Not enough data | 

#### Agentic AI - Customer Journey Mapping

| Feature | Zoho CRM | Zoho CRM Plus | 
|---|---|---|
| **Autonomous Task Execution** | 7.2 (13 reviews) | Not enough data | 

### Client Portal

| Product | Score | Reviews |
|---|---|---|
| **Zoho CRM** | 8.7/10 | 89 |
| **Zoho CRM Plus** | N/A | N/A |

#### Content

| Feature | Zoho CRM | Zoho CRM Plus | 
|---|---|---|
| **Document Collaboration** | 8.9 (79 reviews) | Not enough data | 
| **Versioning** | 8.6 (76 reviews) | Not enough data | 
| **E-Signature** | 8.5 (76 reviews) | Not enough data | 
| **File Request** | 8.7 (77 reviews) | Not enough data | 
| **Feedback** | 8.6 (74 reviews) | Not enough data | 

#### Collaboration

| Feature | Zoho CRM | Zoho CRM Plus | 
|---|---|---|
| **Billing and Invoicing** | 8.8 (76 reviews) | Not enough data | 
| **Instant Messaging** | 8.5 (78 reviews) | Not enough data | 
| **Project Management** | 9.0 (80 reviews) | Not enough data | 
| **Analytics** | 9.0 (83 reviews) | Not enough data | 
| **Time Tracking** | 8.7 (78 reviews) | Not enough data | 
| **Mobile Application** | 8.7 (75 reviews) | Not enough data | 

### Customer Journey Analytics

| Product | Score | Reviews |
|---|---|---|
| **Zoho CRM** | N/A | N/A |
| **Zoho CRM Plus** | N/A | N/A |

#### Platform Basics

| Feature | Zoho CRM | Zoho CRM Plus | 
|---|---|---|
| **Dynamic Segmentation** | Not enough data | Not enough data | 
| **Journey Optimization** | Not enough data | Not enough data | 

#### Platform Data

| Feature | Zoho CRM | Zoho CRM Plus | 
|---|---|---|
| **Journey Reporting** | Not enough data | Not enough data | 
| **Trends Reporting** | Not enough data | Not enough data | 
| **Dashboards** | Not enough data | Not enough data | 
| **Advanced Data Filtering** | Not enough data | Not enough data | 

#### Platform Additional Functionality

| Feature | Zoho CRM | Zoho CRM Plus | 
|---|---|---|
| **Journey Mapping** | Not enough data | Not enough data | 
| **Integrations** | Not enough data | Not enough data | 
| **Automated Alerts** | Not enough data | Not enough data | 

#### Agentic AI - Customer Journey Analytics

| Feature | Zoho CRM | Zoho CRM Plus | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 

### Lead Capture

| Product | Score | Reviews |
|---|---|---|
| **Zoho CRM** | 8.5/10 | 44 |
| **Zoho CRM Plus** | N/A | N/A |

#### Lead Monitoring

| Feature | Zoho CRM | Zoho CRM Plus | 
|---|---|---|
| **Features** | 9.0 (42 reviews) | Not enough data | 
| **Performance** | 8.9 (42 reviews) | Not enough data | 
| **Identification** | 8.7 (42 reviews) | Not enough data | 

#### Agentic AI - Lead Capture

| Feature | Zoho CRM | Zoho CRM Plus | 
|---|---|---|
| **Cross-system Integration** | 7.2 (27 reviews) | Not enough data | 
| **Proactive Assistance** | 7.2 (27 reviews) | Not enough data | 

#### Data Capture

| Feature | Zoho CRM | Zoho CRM Plus | 
|---|---|---|
| **Mobile** | 8.3 (42 reviews) | Not enough data | 
| **Websites** | 8.5 (42 reviews) | Not enough data | 
| **Social Media** | 8.1 (42 reviews) | Not enough data | 
| **Data** | 8.3 (42 reviews) | Not enough data | 

#### Analytics

| Feature | Zoho CRM | Zoho CRM Plus | 
|---|---|---|
| **Export/Import** | 9.1 (42 reviews) | Not enough data | 
| **Reporting** | 8.8 (42 reviews) | Not enough data | 

#### Customization

| Feature | Zoho CRM | Zoho CRM Plus | 
|---|---|---|
| **Forms** | 8.7 (41 reviews) | Not enough data | 
| **Personalization** | 8.6 (41 reviews) | Not enough data | 
| **Templates** | 8.7 (42 reviews) | Not enough data | 
| **Integration** | 8.7 (42 reviews) | Not enough data | 

### Lead Scoring

| Product | Score | Reviews |
|---|---|---|
| **Zoho CRM** | 7.9/10 | 23 |
| **Zoho CRM Plus** | N/A | N/A |

#### Agentic AI - Lead Scoring

| Feature | Zoho CRM | Zoho CRM Plus | 
|---|---|---|
| **Autonomous Task Execution** | 6.4 (12 reviews) | Not enough data | 
| **Cross-system Integration** | 6.7 (13 reviews) | Not enough data | 
| **Adaptive Learning** | 6.7 (12 reviews) | Not enough data | 
| **Decision Making** | 6.8 (12 reviews) | Not enough data | 

#### Attribution

| Feature | Zoho CRM | Zoho CRM Plus | 
|---|---|---|
| **Lead Opportunity** | 8.5 (21 reviews) | Not enough data | 
| **Lead Assignment** | 8.6 (22 reviews) | Not enough data | 
| **Pipeline Acceleration** | 8.0 (21 reviews) | Not enough data | 

#### Discovery

| Feature | Zoho CRM | Zoho CRM Plus | 
|---|---|---|
| **Lead Management** | 8.6 (22 reviews) | Not enough data | 
| **Scoring/Ranking** | 8.3 (21 reviews) | Not enough data | 
| **Lead Context** | 8.3 (22 reviews) | Not enough data | 

#### Management

| Feature | Zoho CRM | Zoho CRM Plus | 
|---|---|---|
| **Conversion Viability** | 8.4 (22 reviews) | Not enough data | 
| **Workflow** | 8.4 (22 reviews) | Not enough data | 

#### Platform

| Feature | Zoho CRM | Zoho CRM Plus | 
|---|---|---|
| **Data Synchronization** | 8.4 (22 reviews) | Not enough data | 
| **Analysis** | 8.3 (21 reviews) | Not enough data | 

### Sales Performance Management

| Product | Score | Reviews |
|---|---|---|
| **Zoho CRM** | 8.3/10 | 198 |
| **Zoho CRM Plus** | 8.3/10 | 7 |

#### Agentic AI - Sales Performance Management

| Feature | Zoho CRM | Zoho CRM Plus | 
|---|---|---|
| **Autonomous Task Execution** | 7.9 (21 reviews) | 7.8 (6 reviews) | 
| **Natural Language Interaction** | 8.1 (20 reviews) | 8.1 (6 reviews) | 
| **Proactive Assistance** | 7.9 (21 reviews) | 8.6 (7 reviews) | 

#### Incentives

| Feature | Zoho CRM | Zoho CRM Plus | 
|---|---|---|
| **Badges** | 8.2 (153 reviews) ✓ Verified | 8.3 (6 reviews) | 
| **Triggers** | 8.4 (160 reviews) ✓ Verified | 8.6 (6 reviews) | 
| **Commission Calculator** | 8.0 (152 reviews) ✓ Verified | 7.5 (6 reviews) | 
| **Leaderboards** | 8.4 (161 reviews) ✓ Verified | 8.9 (6 reviews) | 

#### Personalization

| Feature | Zoho CRM | Zoho CRM Plus | 
|---|---|---|
| **Profiles** | 8.5 (177 reviews) ✓ Verified | 8.8 (7 reviews) | 
| **Custom Reports** | 8.6 (178 reviews) ✓ Verified | 9.0 (7 reviews) | 
| **Dashboards** | 8.6 (184 reviews) ✓ Verified | 8.6 (6 reviews) | 
| **Goal Setting** | 8.4 (171 reviews) ✓ Verified | 8.3 (6 reviews) | 

#### Administrative

| Feature | Zoho CRM | Zoho CRM Plus | 
|---|---|---|
| **Integration** | 8.5 (169 reviews) ✓ Verified | 8.3 (6 reviews) | 
| **Employee Structure** | 8.5 (173 reviews) ✓ Verified | 7.8 (6 reviews) | 
| **Behavior Monitoring** | 8.4 (161 reviews) | 7.9 (7 reviews) | 

### Email Tracking

| Product | Score | Reviews |
|---|---|---|
| **Zoho CRM** | 8.0/10 | 161 |
| **Zoho CRM Plus** | N/A | N/A |

#### Agentic AI - Email Tracking

| Feature | Zoho CRM | Zoho CRM Plus | 
|---|---|---|
| **Autonomous Task Execution** | 7.7 (30 reviews) | Not enough data | 
| **Multi-step Planning** | 7.5 (29 reviews) | Not enough data | 
| **Cross-system Integration** | 7.6 (30 reviews) | Not enough data | 
| **Adaptive Learning** | 7.0 (29 reviews) | Not enough data | 
| **Natural Language Interaction** | 7.0 (30 reviews) | Not enough data | 
| **Proactive Assistance** | 7.4 (30 reviews) | Not enough data | 
| **Decision Making** | 7.6 (29 reviews) | Not enough data | 

#### Analytics

| Feature | Zoho CRM | Zoho CRM Plus | 
|---|---|---|
| **Open Rates** | 8.3 (138 reviews) | Not enough data | 
| **Link Activity** | 8.3 (143 reviews) | Not enough data | 
| **Attachment Activity** | 8.4 (144 reviews) | Not enough data | 

#### Customizations

| Feature | Zoho CRM | Zoho CRM Plus | 
|---|---|---|
| **Email Platform Integration** | 8.7 (148 reviews) | Not enough data | 
| **Email Scheduling** | 8.8 (145 reviews) | Not enough data | 
| **Notifications** | 8.7 (146 reviews) | Not enough data | 
| **Email Categorization** | 8.7 (142 reviews) | Not enough data | 
| **Templates** | 8.6 (147 reviews) | Not enough data | 

#### Generative AI

| Feature | Zoho CRM | Zoho CRM Plus | 
|---|---|---|
| **AI Text Generation** | 7.6 (59 reviews) | Not enough data | 

### Sales Analytics

| Product | Score | Reviews |
|---|---|---|
| **Zoho CRM** | 8.1/10 | 173 |
| **Zoho CRM Plus** | N/A | N/A |

#### Agentic AI - Sales Analytics

| Feature | Zoho CRM | Zoho CRM Plus | 
|---|---|---|
| **Autonomous Task Execution** | 7.5 (31 reviews) | Not enough data | 
| **Cross-system Integration** | 7.5 (31 reviews) | Not enough data | 
| **Adaptive Learning** | 7.2 (30 reviews) | Not enough data | 
| **Natural Language Interaction** | 7.3 (30 reviews) | Not enough data | 
| **Proactive Assistance** | 7.4 (31 reviews) | Not enough data | 

#### Data Sourcing

| Feature | Zoho CRM | Zoho CRM Plus | 
|---|---|---|
| **Data Sourcing** | 8.3 (145 reviews) | Not enough data | 
| **Exporting & Sharing Data** | 8.4 (149 reviews) | Not enough data | 
| **Multi-Device Data Visualization** | 8.3 (142 reviews) | Not enough data | 
| **Interactive Dashboards** | 8.6 (156 reviews) | Not enough data | 
| **Data Segmentation** | 8.5 (147 reviews) | Not enough data | 

#### Predictive Analytics

| Feature | Zoho CRM | Zoho CRM Plus | 
|---|---|---|
| **Lead Scoring** | 8.5 (147 reviews) | Not enough data | 
| **Opportunity Scoring** | 8.3 (139 reviews) | Not enough data | 
| **Risk Analysis** | 8.1 (124 reviews) | Not enough data | 
| **Live Forecasting** | 8.2 (130 reviews) | Not enough data | 

#### Sales Management

| Feature | Zoho CRM | Zoho CRM Plus | 
|---|---|---|
| **Live Pipeline Management** | 8.5 (154 reviews) | Not enough data | 
| **Sales Gamification** | 8.3 (131 reviews) | Not enough data | 
| **Account-Based Analytics** | 8.5 (145 reviews) | Not enough data | 
| **Activity Tracking** | 8.8 (152 reviews) | Not enough data | 

### Sales Enablement

| Product | Score | Reviews |
|---|---|---|
| **Zoho CRM** | 7.8/10 | 12 |
| **Zoho CRM Plus** | N/A | N/A |

#### Agentic AI - Sales Enablement

| Feature | Zoho CRM | Zoho CRM Plus | 
|---|---|---|
| **Autonomous Task Execution** | 6.1 (6 reviews) | Not enough data | 
| **Natural Language Interaction** | 6.1 (6 reviews) | Not enough data | 
| **Proactive Assistance** | 6.1 (6 reviews) | Not enough data | 

#### Content Management

| Feature | Zoho CRM | Zoho CRM Plus | 
|---|---|---|
| **Content Import** | 8.2 (10 reviews) | Not enough data | 
| **Content Creation** | 8.0 (10 reviews) | Not enough data | 
| **Templates** | 8.0 (10 reviews) | Not enough data | 
| **Advanced Search** | 8.8 (10 reviews) | Not enough data | 
| **Content Storage** | 8.2 (10 reviews) | Not enough data | 

#### Analytics

| Feature | Zoho CRM | Zoho CRM Plus | 
|---|---|---|
| **Reporting** | 9.0 (10 reviews) | Not enough data | 
| **Alerts** | 8.3 (10 reviews) | Not enough data | 
| **Account-Based Engagement** | 8.3 (10 reviews) | Not enough data | 
| **Content Utilization** | 8.3 (10 reviews) | Not enough data | 

#### Learning Management - Sales Enablement

| Feature | Zoho CRM | Zoho CRM Plus | 
|---|---|---|
| **Sales Training ** | Not enough data | Not enough data | 
| **Sales Coaching** | Not enough data | Not enough data | 
| **Sales Onboarding** | Not enough data | Not enough data | 

#### Revenue Enablement - Sales Enablement

| Feature | Zoho CRM | Zoho CRM Plus | 
|---|---|---|
| **Cross-Functional Alignment** | Not enough data | Not enough data | 
| **AI and Automation** | Not enough data | Not enough data | 
| **End-to-End Customer Journey Insights** | Not enough data | Not enough data | 

### Insurance CRM

| Product | Score | Reviews |
|---|---|---|
| **Zoho CRM** | N/A | N/A |
| **Zoho CRM Plus** | N/A | N/A |

#### Relationship Management - Insurance CRM

| Feature | Zoho CRM | Zoho CRM Plus | 
|---|---|---|
| **Renewal Management** | Not enough data | Not enough data | 
| **Client Communication Tools** | Not enough data | Not enough data | 
| **Lead Tracking** | Not enough data | Not enough data | 
| **Contact Management** | Not enough data | Not enough data | 
| **Winbacks** | Not enough data | Not enough data | 
| **Communication History** | Not enough data | Not enough data | 
| **Activity Management** | Not enough data | Not enough data | 
| **Reputation Management** | Not enough data | Not enough data | 

#### Follow up Automation - Insurance CRM

| Feature | Zoho CRM | Zoho CRM Plus | 
|---|---|---|
| **Automated Follow-Ups** | Not enough data | Not enough data | 
| **Marketing Campaigns** | Not enough data | Not enough data | 

#### Document Management - Insurance CRM

| Feature | Zoho CRM | Zoho CRM Plus | 
|---|---|---|
| **Documentation handling** | Not enough data | Not enough data | 

#### Integrations & Reports - Insurance CRM

| Feature | Zoho CRM | Zoho CRM Plus | 
|---|---|---|
| **Integrations** | Not enough data | Not enough data | 
| **Reporting & Analytics** | Not enough data | Not enough data | 

---
## Categories
**Shared Categories (3):** [AI Sales Assistant Software](https://www.g2.com/categories/ai-sales-assistant), [Sales Performance Management Software](https://www.g2.com/categories/sales-performance-management), [CRM Software](https://www.g2.com/categories/crm)

**Unique to Zoho CRM (12):** [Client Portal Software](https://www.g2.com/categories/client-portal), [Customer Journey Mapping Tools](https://www.g2.com/categories/customer-journey-mapping), [Quote-to-Cash Software](https://www.g2.com/categories/quote-to-cash), [Sales Engagement Software](https://www.g2.com/categories/sales-engagement), [Sales Analytics Software](https://www.g2.com/categories/sales-analytics), [Email Tracking Software](https://www.g2.com/categories/email-tracking), [Sales Gamification Software](https://www.g2.com/categories/sales-gamification), [CPQ Software](https://www.g2.com/categories/cpq), [Lead Capture Software](https://www.g2.com/categories/lead-capture), [Lead Scoring Software](https://www.g2.com/categories/lead-scoring), [Sales Enablement Software](https://www.g2.com/categories/sales-enablement), [Insurance CRM Software](https://www.g2.com/categories/insurance-crm)

**Unique to Zoho CRM Plus (1):** [Customer Journey Analytics Software](https://www.g2.com/categories/customer-journey-analytics)


---
## Reviewer Demographics

### By Company Size

| Segment | Zoho CRM | Zoho CRM Plus | 
|---|---|---|
| **Small-Business** | 61.6% | 56.6% | 
| **Mid-Market** | 32.4% | 37.7% | 
| **Enterprise** | 6.0% | 5.7% | 

### By Industry

#### Zoho CRM

- **Information Technology and Services:** 16.1%
- **Computer Software:** 10.0%
- **Marketing and Advertising:** 8.9%
- **Financial Services:** 3.5%
- **Real Estate:** 3.5%
- **Education Management:** 3.0%
- **Retail:** 2.1%
- **Internet:** 2.1%
- **Accounting:** 2.0%
- **Management Consulting:** 1.9%
- **Other:** 47.0%

#### Zoho CRM Plus

- **Information Technology and Services:** 22.2%
- **Computer Software:** 12.0%
- **Accounting:** 5.6%
- **Financial Services:** 5.6%
- **Marketing and Advertising:** 4.6%
- **Manufacturing:** 3.7%
- **Consulting:** 3.7%
- **Electrical/Electronic Manufacturing:** 2.8%
- **Real Estate:** 2.8%
- **Business Supplies and Equipment:** 1.9%
- **Other:** 35.2%

---
## Alternatives

### Alternatives to Zoho CRM

- [Agentforce Sales (formerly Salesforce Sales Cloud)](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews) — 4.4/5 stars (25857 reviews)
- [HubSpot Sales Hub](https://www.g2.com/products/hubspot-sales-hub/reviews) — 4.4/5 stars (13877 reviews)
- [Freshsales](https://www.g2.com/products/freshsales/reviews) — 4.5/5 stars (1236 reviews)
- [Apollo.io](https://www.g2.com/products/apollo-io/reviews) — 4.7/5 stars (9692 reviews)
- [Nutshell](https://www.g2.com/products/nutshell/reviews) — 4.3/5 stars (1443 reviews)
- [Coevera](https://www.g2.com/products/coevera/reviews) — 4.6/5 stars (480 reviews)
- [ActiveCampaign](https://www.g2.com/products/activecampaign/reviews) — 4.4/5 stars (14725 reviews)
- [Pipedrive](https://www.g2.com/products/pipedrive/reviews) — 4.3/5 stars (3094 reviews)
- [Close](https://www.g2.com/products/close/reviews) — 4.7/5 stars (2048 reviews)
- [Copper](https://www.g2.com/products/copper/reviews) — 4.5/5 stars (1158 reviews)

### Alternatives to Zoho CRM Plus

- [HubSpot Sales Hub](https://www.g2.com/products/hubspot-sales-hub/reviews) — 4.4/5 stars (13877 reviews)
- [Agentforce Sales (formerly Salesforce Sales Cloud)](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews) — 4.4/5 stars (25857 reviews)
- [Freshsales](https://www.g2.com/products/freshsales/reviews) — 4.5/5 stars (1236 reviews)
- [ActiveCampaign](https://www.g2.com/products/activecampaign/reviews) — 4.4/5 stars (14725 reviews)
- [HubSpot Marketing Hub](https://www.g2.com/products/hubspot-marketing-hub/reviews) — 4.4/5 stars (14869 reviews)
- [Pipedrive](https://www.g2.com/products/pipedrive/reviews) — 4.3/5 stars (3094 reviews)
- [Vendasta AI Platform](https://www.g2.com/products/vendasta-ai-platform/reviews) — 4.5/5 stars (538 reviews)
- [monday CRM](https://www.g2.com/products/monday-crm/reviews) — 4.6/5 stars (1350 reviews)
- [Dynamics 365 Sales](https://www.g2.com/products/dynamics-365-sales/reviews) — 3.8/5 stars (1622 reviews)
- [Thryv](https://www.g2.com/products/thryv/reviews) — 4.3/5 stars (2012 reviews)

---
## Top Discussions

### Zoho CRM

- Title: [What have you found better than ZOHO](https://www.g2.com/discussions/what-have-you-found-better-than-zoho) — 5 comments, 1 upvote
  > **Top comment:** "Zoho One, with over 45 business applications,  all centrally managed and synchronized, is the leader in breadth of application and breadth of security versus..."
- Title: [Is Zoho CRM really free?](https://www.g2.com/discussions/is-zoho-crm-really-free) — 4 comments, 5 upvotes
  > **Top comment:** "It free in trail after that you have to pay "
- Title: [What are the key strengths of Zoho CRM in managing customer relationships compared to other CRM platforms?](https://www.g2.com/discussions/zoho-crm-what-are-the-key-strengths-of-zoho-crm-in-managing-customer-relationships-compared-to-other-crm-platf) — 3 comments, 1 upvote
  > **Top comment:** "Zoho CRM has some great strengths when it comes to managing customer relationships. First, it's highly customizable, so you can easily tweak the platform to..."
- Title: [What are the key strengths of Zoho CRM in managing customer relationships compared to other CRM platforms?](https://www.g2.com/discussions/what-are-the-key-strengths-of-zoho-crm-in-managing-customer-relationships-compared-to-other-crm-platforms) — 3 comments
  > **Top comment:** "1. Affordable 
2. Flexible and great customisation 
3. Good user friendly interface "
- Title: [can we create segmentation in this](https://www.g2.com/discussions/can-we-create-segmentation-in-this) — 3 comments, 1 upvote *(includes official response)*
  > **Top comment:** "Yes Lavanya,

Zoho CRM supports segmentation. Segment your prospects/customers into buckets based on a pre-defined criteria, to identify cross-sell/up-sell..."

### Zoho CRM Plus

- Title: [What apps come with Zoho CRM Plus?](https://www.g2.com/discussions/what-apps-come-with-zoho-crm-plus) — 2 comments
  > **Top comment:** "Zoho Desk, Zoho Projects, Zoho Sales IQ, Zoho Cliq"
- Title: [What are key features of a CRM system?](https://www.g2.com/discussions/zoho-crm-plus-what-are-key-features-of-a-crm-system) — 1 comment
  > **Top comment:** "Certain key features are customization, lead management, workflow automation, etc. A little advanced features are like sales forecasting and analytics."

---
**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/zoho-crm-vs-zoho-crm-plus-2018-12-06)