Compare Zoho CRM and vcita 
At a Glance
Market Segments
Small-Business (61.6% of reviews)
Small-Business (88.5% of reviews)
Entry-Level Pricing
Free
$29.00 Per Month
Zoho CRM
Star Rating
(2,894)4.1 out of 5
Market Segments
Small-Business (61.6% of reviews)
Pros & Cons
Entry-Level Pricing
Free
Browse all 5 pricing plansvcita
Star Rating
(81)4.5 out of 5
Market Segments
Small-Business (88.5% of reviews)
Pros & Cons
Entry-Level Pricing
$29.00 Per Month
Browse all 3 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Zoho CRM excels in providing a comprehensive suite of features that cater to sales, support, and customer data management all in one platform. Users appreciate its affordability and scalability, making it a strong choice for small businesses looking for a cost-effective solution.
- Users say that vcita stands out for its user-friendly interface, which simplifies client booking and scheduling. Many small business owners highlight how vcita has been instrumental in their growth, allowing them to manage both one-on-one and group client interactions efficiently.
- According to verified reviews, Zoho CRM's implementation process is often praised for its intuitive onboarding experience, which helps users get up and running quickly. This is a significant advantage for businesses that need to adopt a CRM solution without extensive downtime.
- Reviewers mention that while vcita offers a solid support experience, Zoho CRM's support quality is perceived as slightly lower. Users have noted that Zoho's support can be less responsive compared to vcita's, which is often highlighted for its helpful staff.
- G2 reviewers highlight that Zoho CRM provides a more extensive range of integrations with other software, enhancing its functionality. Users appreciate the seamless integration capabilities that allow them to connect various tools, which is crucial for maintaining workflow efficiency.
- Users report that while both platforms are generally easy to use, vcita has a slight edge in terms of ease of setup and daily usability. Many users find it straightforward to navigate and manage their tasks, which contributes to a more efficient business operation.
Pricing
Entry-Level Pricing
Zoho CRM
Free Edition
Free
With three free users and essentials like leads, documents and mobile apps, it’s a perfect fit
for your home business.
- Leads, Contacts, Accounts
- Tasks, Events, Call log, and Notes
- Opportunities
vcita
KICKSTART
$29.00
Per Month
This plan is applicable when the team size is one. The Kickstart plan is also available for $29 per month when billed annually.
- Client management
- Secure client portal
- Customized billing & invoicing workflows
Free Trial
Zoho CRM
Free Trial is available
vcita
Free Trial is available
Ratings
Meets Requirements
8.4
2,460
8.7
64
Ease of Use
8.3
2,479
8.7
64
Ease of Setup
8.0
1,250
8.5
43
Ease of Admin
8.0
1,019
9.2
42
Quality of Support
7.6
2,253
8.5
53
Has the product been a good partner in doing business?
8.0
995
9.2
40
Product Direction (% positive)
8.0
2,395
8.9
62
Features by Category
Sales Force Automation
8.5
1647
|
Verified
9.7
18
|
Verified
8.3
876
|
Verified
Feature Not Available
8.2
1566
|
Verified
8.8
15
|
Verified
8.2
1632
|
Verified
8.6
15
|
Verified
7.8
1186
|
Verified
7.4
9
|
Verified
8.4
671
|
Verified
9.4
16
|
Verified
7.9
1217
|
Verified
7.6
16
|
Verified
8.0
1209
|
Verified
8.6
14
|
Verified
8.2
1323
|
Verified
9.3
15
|
Verified
Marketing Automation
8.0
1343
|
Verified
7.6
18
|
Verified
7.9
1304
|
Verified
8.0
16
|
Verified
8.4
1538
|
Verified
8.5
17
|
Verified
7.9
1126
|
Verified
8.2
12
Customer Support
8.0
1201
|
Verified
8.3
13
|
Verified
7.9
1204
|
Verified
8.8
18
|
Verified
7.9
1236
|
Verified
8.3
13
|
Verified
7.8
1068
|
Verified
7.4
11
|
Verified
8.0
1113
|
Verified
8.2
12
|
Verified
Reporting & Analytics
8.2
1510
|
Verified
7.6
13
|
Verified
8.2
1559
|
Verified
8.1
16
|
Verified
8.1
1055
|
Verified
6.9
12
|
Verified
Mobile & Social
8.1
1082
|
Verified
7.2
12
|
Verified
8.0
1091
|
Verified
7.3
13
|
Verified
8.0
1201
|
Verified
8.2
13
|
Verified
Platform
8.1
865
|
Verified
8.7
13
|
Verified
8.1
838
|
Verified
8.2
10
|
Verified
8.4
857
|
Verified
8.6
13
|
Verified
8.1
647
|
Verified
6.3
10
|
Verified
7.8
547
|
Verified
4.8
9
|
Verified
8.1
718
|
Verified
6.1
11
|
Verified
8.4
845
|
Verified
8.1
13
|
Verified
8.1
661
|
Verified
7.5
8
|
Verified
Integration
8.3
651
|
Verified
7.7
10
|
Verified
8.1
640
|
Verified
6.0
8
|
Verified
8.0
600
|
Verified
6.4
7
|
Verified
Generative AI
8.2
180
6.0
8
Agentic AI - CRM
8.0
65
Not enough data
8.3
63
Not enough data
8.1
66
Not enough data
8.0
65
Not enough data
8.3
64
Not enough data
8.3
64
Not enough data
8.3
64
Not enough data
Email Marketing
Not enough data
8.5
9
|
Verified
Not enough data
8.5
9
|
Verified
Not enough data
8.5
9
|
Verified
Not enough data
9.0
10
|
Verified
Online Marketing
Not enough data
9.4
6
|
Verified
Not enough data
9.8
7
|
Verified
Not enough data
10.0
5
|
Verified
Not enough data
9.8
9
|
Verified
Not enough data
8.6
6
Lead Management
Not enough data
8.8
8
|
Verified
Not enough data
9.4
6
|
Verified
Not enough data
9.7
6
|
Verified
Not enough data
9.5
7
|
Verified
Not enough data
8.9
6
|
Verified
Not enough data
9.7
6
|
Verified
Not enough data
9.8
8
|
Verified
Not enough data
9.2
6
|
Verified
Campaign Management
Not enough data
9.0
8
|
Verified
Not enough data
9.0
7
|
Verified
Not enough data
10.0
11
|
Verified
Not enough data
8.1
8
Social
Not enough data
7.2
6
Not enough data
8.1
6
|
Verified
Not enough data
9.0
7
|
Verified
Not enough data
8.6
6
|
Verified
Not enough data
7.5
6
|
Verified
Reporting & Analytics
Not enough data
8.9
11
|
Verified
Not enough data
7.7
8
|
Verified
Not enough data
8.3
7
|
Verified
Not enough data
8.1
6
|
Verified
Not enough data
8.1
6
Platform
Not enough data
9.5
7
|
Verified
Not enough data
9.7
5
|
Verified
Not enough data
9.3
7
|
Verified
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
9.3
5
|
Verified
Not enough data
Not enough data
Agentic AI - Marketing Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Integration
Not enough data
8.3
5
|
Verified
Not enough data
Not enough data
Not enough data
Not enough data
Configuration - cpq
Feature Not Available
Not enough data
Feature Not Available
Not enough data
8.3
60
Not enough data
8.3
56
Not enough data
8.4
61
Not enough data
Pricing
8.1
63
Not enough data
7.5
58
Not enough data
8.1
57
Not enough data
8.4
59
Not enough data
8.6
59
Not enough data
8.5
57
Not enough data
Quoting
8.4
59
Not enough data
8.3
53
Not enough data
8.4
54
Not enough data
8.4
56
Not enough data
8.6
53
Not enough data
Admin
8.2
90
Not enough data
7.7
84
Not enough data
8.3
87
Not enough data
8.3
84
Not enough data
Channels
8.1
58
Not enough data
7.7
53
Not enough data
8.0
50
Not enough data
Platform
8.4
90
Not enough data
8.2
86
Not enough data
8.0
78
Not enough data
8.5
89
Not enough data
8.4
91
Not enough data
8.6
20
Not enough data
Generative AI - cpq
7.4
15
Not enough data
7.5
16
Not enough data
7.7
16
Not enough data
Competition
8.7
58
|
Verified
Not enough data
8.7
57
|
Verified
Not enough data
8.7
57
|
Verified
Not enough data
8.5
53
|
Verified
Not enough data
8.5
55
|
Verified
Not enough data
7.9
18
Not enough data
Agentic AI - Sales Gamification
Not enough data
Not enough data
Integrations
8.9
61
|
Verified
Not enough data
8.8
59
Not enough data
8.7
45
Not enough data
Platform
8.8
65
|
Verified
Not enough data
8.9
64
|
Verified
Not enough data
8.8
58
|
Verified
Not enough data
8.8
63
|
Verified
Not enough data
8.8
63
|
Verified
Not enough data
Employee Features
8.9
66
|
Verified
Not enough data
8.8
68
|
Verified
Not enough data
8.8
68
|
Verified
Not enough data
Lead Generation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Lead Facilitation
8.4
72
Not enough data
8.8
73
Not enough data
8.8
73
Not enough data
8.8
73
Not enough data
Organization
8.6
74
Not enough data
8.4
73
Not enough data
8.6
73
Not enough data
Performance Analysis
Feature Not Available
Not enough data
8.6
75
Not enough data
Sales Analysis
8.4
69
Not enough data
8.4
73
Not enough data
Generative AI
8.3
27
Not enough data
8.1
27
Not enough data
Agentic AI - AI Sales Assistant
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Integrated Workflows
8.7
161
Not enough data
8.8
157
Not enough data
8.3
146
Not enough data
8.2
142
Not enough data
8.9
155
Not enough data
8.8
153
Not enough data
8.5
148
Not enough data
Repeatability and Reportability
8.4
145
Not enough data
8.6
150
Not enough data
8.6
143
Not enough data
8.2
139
Not enough data
7.9
121
Not enough data
AI and Automation
8.3
147
Not enough data
8.5
146
Not enough data
8.3
140
Not enough data
8.1
134
Not enough data
7.8
126
Not enough data
Generative AI
7.5
69
Not enough data
Agentic AI - Sales Engagement
7.9
28
Not enough data
7.8
26
Not enough data
8.0
27
Not enough data
7.9
26
Not enough data
7.7
27
Not enough data
8.0
27
Not enough data
8.1
26
Not enough data
Customer Requirements
8.5
52
Not enough data
8.5
51
Not enough data
8.5
53
Not enough data
Contracts
8.5
51
Not enough data
8.2
48
Not enough data
8.4
51
Not enough data
Revenue
8.5
53
Not enough data
8.5
51
Not enough data
8.4
48
Not enough data
Invoice Generation
Not enough data
8.0
5
Not enough data
9.2
8
Not enough data
8.3
7
Invoice Processing
Not enough data
9.7
6
Not enough data
8.0
5
Not enough data
8.3
5
Not enough data
9.3
5
Analytics
Not enough data
9.4
8
Not enough data
Feature Not Available
Not enough data
8.3
5
Not enough data
9.8
8
Integration
Not enough data
8.3
6
Not enough data
9.8
8
Not enough data
8.3
5
Not enough data
9.0
7
Agentic AI - Invoice Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Payment Processing
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administration
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Payment Options
Not enough data
Not enough data
Not enough data
Not enough data
Security
Not enough data
Not enough data
Platform
Not enough data
Not enough data
Not enough data
Not enough data
Platform Basics
8.4
98
Not enough data
8.6
93
Not enough data
8.6
97
Not enough data
8.4
89
Not enough data
8.9
57
Not enough data
Agentic AI - Customer Journey Mapping
7.1
12
Not enough data
Content
8.9
79
8.0
11
8.6
76
7.7
8
8.5
76
7.6
9
8.7
77
7.7
11
8.6
74
7.6
12
Collaboration
8.8
76
8.9
12
8.5
78
8.8
13
9.0
80
7.8
9
9.0
83
7.7
10
8.7
78
6.5
10
8.7
75
7.8
12
Bill Generation
Not enough data
9.1
11
Not enough data
9.9
13
Not enough data
9.2
10
Bill Processing
Not enough data
Feature Not Available
Not enough data
9.0
8
Not enough data
9.5
11
Integration
Not enough data
8.7
10
Not enough data
9.3
12
Not enough data
Feature Not Available
Agentic AI - Billing
Not enough data
Not enough data
Lead Monitoring
9.0
42
Not enough data
8.9
42
Not enough data
8.7
42
Not enough data
Agentic AI - Lead Capture
7.2
27
Not enough data
7.2
27
Not enough data
Data Capture
8.3
42
Not enough data
8.5
42
Not enough data
8.1
42
Not enough data
8.3
42
Not enough data
Analytics
9.1
42
Not enough data
8.8
42
Not enough data
Customization
8.7
41
Not enough data
8.6
41
Not enough data
8.7
42
Not enough data
8.7
42
Not enough data
Notifications
Not enough data
9.3
17
Not enough data
9.8
17
Not enough data
9.6
18
Settings
Not enough data
8.9
18
Not enough data
9.3
17
Not enough data
9.1
18
Personalization
Not enough data
9.3
16
Not enough data
9.2
16
Integrations
Not enough data
8.1
14
Not enough data
9.5
18
Not enough data
9.2
13
Not enough data
8.2
13
Not enough data
9.3
18
Generative AI
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Agentic AI - Online Appointment Scheduling
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customization
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Additional Functionality
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Integrations
Not enough data
8.8
8
Not enough data
9.0
15
Not enough data
9.5
13
Not enough data
Feature Not Available
Not enough data
8.8
8
Branding & Customizatio
Not enough data
10.0
14
Not enough data
9.7
12
Not enough data
9.6
12
Automatic Rules & Configurations
Not enough data
9.9
16
Not enough data
9.8
14
Not enough data
9.6
13
Agentic AI - Business Scheduling
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Lead Scoring
6.4
12
Not enough data
6.7
13
Not enough data
6.7
12
Not enough data
6.8
12
Not enough data
Attribution
8.5
21
Not enough data
8.6
22
Not enough data
8.0
21
Not enough data
Discovery
8.6
22
Not enough data
8.3
21
Not enough data
8.3
22
Not enough data
Management
8.4
22
Not enough data
8.4
22
Not enough data
Platform
8.4
22
Not enough data
8.3
21
Not enough data
Agentic AI - Sales Performance Management
7.9
21
Not enough data
8.1
20
Not enough data
7.9
21
Not enough data
Incentives
8.2
154
|
Verified
Not enough data
8.4
161
|
Verified
Not enough data
8.0
153
|
Verified
Not enough data
8.4
162
|
Verified
Not enough data
Personalization
8.5
178
|
Verified
Not enough data
8.6
179
|
Verified
Not enough data
8.6
185
|
Verified
Not enough data
8.4
172
|
Verified
Not enough data
Administrative
8.5
170
|
Verified
Not enough data
8.5
174
|
Verified
Not enough data
8.4
162
Not enough data
Agentic AI - Email Tracking
7.7
30
Not enough data
7.5
29
Not enough data
7.6
30
Not enough data
7.0
29
Not enough data
7.0
30
Not enough data
7.4
30
Not enough data
7.6
29
Not enough data
Analytics
8.3
139
Not enough data
8.3
144
Not enough data
8.4
145
Not enough data
Customizations
8.7
149
Not enough data
8.8
146
Not enough data
8.8
147
Not enough data
8.7
143
Not enough data
8.6
148
Not enough data
Generative AI
7.6
59
Not enough data
Agentic AI - Sales Analytics
7.5
29
Not enough data
7.5
29
Not enough data
7.1
29
Not enough data
7.4
29
Not enough data
7.5
29
Not enough data
Data Sourcing
8.3
145
Not enough data
8.4
149
Not enough data
8.3
142
Not enough data
8.6
156
Not enough data
8.5
147
Not enough data
Predictive Analytics
8.5
147
Not enough data
8.3
139
Not enough data
8.0
124
Not enough data
8.2
130
Not enough data
Sales Management
8.5
154
Not enough data
8.3
131
Not enough data
8.5
145
Not enough data
8.8
152
Not enough data
Agentic AI - Sales Enablement
6.1
6
Not enough data
6.1
6
Not enough data
6.1
6
Not enough data
Content Management
8.2
10
Not enough data
8.0
10
Not enough data
8.0
10
Not enough data
8.8
10
Not enough data
8.2
10
Not enough data
Analytics
9.0
10
Not enough data
8.3
10
Not enough data
8.3
10
Not enough data
8.3
10
Not enough data
Learning Management - Sales Enablement
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Revenue Enablement - Sales Enablement
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Accounting & Finance
Not enough data
Not enough data
Relationship Management - Insurance CRM
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Follow up Automation - Insurance CRM
Not enough data
Not enough data
Not enough data
Not enough data
Document Management - Insurance CRM
Not enough data
Not enough data
Integrations & Reports - Insurance CRM
Not enough data
Not enough data
Not enough data
Not enough data
Content
Not enough data
Not enough data
Platform Additional Functionality
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform Reporting and Analytics
Not enough data
Not enough data
Not enough data
Not enough data
Customer Support
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Marketing Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Sales Force Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Financial Services CRM
Not enough data
Not enough data
Features
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Zoho CRM and vcita are categorized as Client Portal and CRM
Unique Categories
Zoho CRM is categorized as Customer Journey Mapping, Quote-to-Cash, Sales Engagement, AI Sales Assistant, Sales Analytics, Email Tracking, Sales Gamification, Sales Performance Management, CPQ, Lead Capture, Lead Scoring, Sales Enablement, and Insurance CRM
Reviews
Reviewers' Company Size
Zoho CRM
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
vcita
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
16.0%
Computer Software
9.9%
Marketing and Advertising
8.8%
Financial Services
3.6%
Real Estate
3.5%
Other
58.2%
Alternative Medicine
7.7%
Marketing and Advertising
7.7%
Accounting
6.4%
Health, Wellness and Fitness
6.4%
Financial Services
5.1%
Other
66.7%
Alternatives
Discussions
What have you found better than ZOHO
5 Comments
PC
Zoho One, with over 45 business applications, all centrally managed and synchronized, is the leader in breadth of application and breadth of security versus...Read more
can we create segmentation in this
3 Comments
Official Response from Zoho CRM
Yes Lavanya,
Zoho CRM supports segmentation. Segment your prospects/customers into buckets based on a pre-defined criteria, to identify cross-sell/up-sell...Read more
vcita has no discussions with answers
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