# Zoho CRM vs monday CRM Comparison
---
## AI Generated Summary
- **G2 reviewers report** that Zoho CRM excels in integration capabilities, particularly with other Zoho products. Users appreciate its well-designed user interface, which makes it easy for new team members to get up to speed quickly, thanks to comprehensive training materials.
- **Users say** monday CRM stands out for its intuitive interface and flexibility, allowing for easy customization of pipelines and workflows. Reviewers highlight how the visual layout simplifies project management, making it user-friendly for daily operations.
- **According to verified reviews** , Zoho CRM is praised for its ability to keep customer information organized in one place, helping users manage leads and follow-ups efficiently. This centralization is a significant advantage for teams juggling multiple clients.
- **Reviewers mention** that monday CRM's strength lies in its project management features, with users enjoying the ability to track project statuses and automate workflows. The AI capabilities also enhance productivity, making it easier to handle campaigns and tasks.
- **G2 reviewers highlight** that while Zoho CRM has a solid overall satisfaction score, it faces challenges in user experience compared to monday CRM, which boasts higher ratings for ease of use and setup. This difference can impact how quickly teams can adapt to the software.
- **Users report** that while Zoho CRM offers a free entry-level option, monday CRM's pricing structure is seen as more straightforward for small businesses looking for a reliable CRM solution. This can influence budget-conscious buyers when making a decision.



| | Zoho CRM | monday CRM | 
|---|---|---|
| **Star Rating** | 4.1 out of 5 | 4.6 out of 5 | 
| **Total Reviews** | 2,941 | 1,345 | 
| **Largest Market Segment** | Small-Business (61.6% of reviews) | Small-Business (77.8% of reviews) | 
| **Entry Level Price** | Free | $12.00 Per Month | 

---
## Top Pros & Cons

### Zoho CRM

Pros:
- Ease of Use (271 reviews)
- Features (172 reviews)

Cons:
- Learning Curve (112 reviews)
- Limited Features (71 reviews)

### monday CRM

Pros:
- Ease of Use (190 reviews)
- Integrations (107 reviews)

Cons:
- Missing Features (78 reviews)
- Learning Curve (76 reviews)

---
## Ratings Comparison
| Rating | Zoho CRM | monday CRM | 
|---|---|---|
  | **Meets Requirements** | 8.4 (2491 reviews) | 8.5 (944 reviews) | 
  | **Ease of Use** | 8.3 (2514 reviews) | 8.8 (1007 reviews) | 
  | **Ease of Setup** | 8.0 (1284 reviews) | 8.5 (789 reviews) | 
  | **Ease of Admin** | 8.0 (1022 reviews) | 8.8 (508 reviews) | 
  | **Quality of Support** | 7.6 (2282 reviews) | 8.4 (829 reviews) | 
  | **Has the product been a good partner in doing business?** | 8.0 (997 reviews) | 8.9 (499 reviews) | 
  | **Product Direction (% positive)** | 8.0 (2419 reviews) | 9.2 (894 reviews) | 

---
## Pricing

### Zoho CRM

#### Entry-Level Pricing

Plan: Free Edition

Price: Free

Description: With three free users and essentials like leads, documents and mobile apps, it’s a perfect fit
for your home business.

Key Features:
- Leads, Contacts, Accounts
- Tasks, Events, Call log, and Notes
- Opportunities

[Browse all 5 editions](https://www.g2.com/products/zoho-crm/pricing)

#### Free Trial

Yes

### monday CRM

#### Entry-Level Pricing

Plan: Basic

Price: $12.00 Per Month

Description: Organize all your team’s leads, contacts, & deals

Key Features:
- Unlimited customizable pipelines
- Unlimited contacts
- Unlimited boards

[Browse all 4 editions](https://www.g2.com/products/monday-crm/pricing)

#### Free Trial

Yes

---
## Features Comparison By Category

### CRM

| Product | Score | Reviews |
|---|---|---|
| **Zoho CRM** | 8.1/10 | 1978 |
| **monday CRM** | 7.9/10 | 850 |

#### Sales Force Automation

| Feature | Zoho CRM | monday CRM | 
|---|---|---|
| **Contact & Account Management** | 8.5 (1668 reviews) ✓ Verified | 8.6 (594 reviews) | 
| **Partner Relationship Mgmt. (PRM)** | 8.3 (877 reviews) ✓ Verified | 7.9 (475 reviews) | 
| **Opportunity & Pipeline Mgmt.** | 8.2 (1578 reviews) ✓ Verified | 8.7 (593 reviews) | 
| **Task / Activity Management** | 8.2 (1640 reviews) ✓ Verified | 8.9 (644 reviews) | 
| **Territory & Quota Management** | 7.8 (1186 reviews) ✓ Verified | 7.6 (444 reviews) | 
| **Desktop Integration** | 8.4 (673 reviews) ✓ Verified | 8.3 (504 reviews) | 
| **Product & Price List Management** | 7.9 (1217 reviews) ✓ Verified | 7.7 (449 reviews) | 
| **Quote & Order Management** | 8.0 (1209 reviews) ✓ Verified | 7.6 (452 reviews) | 
| **Customer Contract Management** | 8.2 (1323 reviews) ✓ Verified | 7.9 (482 reviews) | 

#### Marketing Automation

| Feature | Zoho CRM | monday CRM | 
|---|---|---|
| **Email Marketing** | 8.1 (1351 reviews) ✓ Verified | 7.6 (470 reviews) | 
| **Campaign Management** | 7.9 (1306 reviews) ✓ Verified | 7.7 (466 reviews) | 
| **Lead Management** | 8.4 (1551 reviews) ✓ Verified | 8.6 (559 reviews) | 
| **Marketing ROI Analytics** | 7.9 (1129 reviews) ✓ Verified | 7.5 (437 reviews) | 

#### Customer Support

| Feature | Zoho CRM | monday CRM | 
|---|---|---|
| **Case Management** | 8.0 (1202 reviews) ✓ Verified | 8.2 (474 reviews) | 
| **Customer Support Portal** | 7.9 (1204 reviews) ✓ Verified | 7.8 (410 reviews) | 
| **Knowledge Base** | 7.9 (1236 reviews) ✓ Verified | 8.2 (437 reviews) | 
| **Call Center Features** | 7.8 (1068 reviews) ✓ Verified | 7.0 (393 reviews) | 
| **Support Analytics** | 8.0 (1112 reviews) ✓ Verified | 7.8 (447 reviews) | 

#### Reporting & Analytics

| Feature | Zoho CRM | monday CRM | 
|---|---|---|
| **Reporting** | 8.2 (1517 reviews) ✓ Verified | 8.2 (532 reviews) | 
| **Dashboards** | 8.2 (1566 reviews) ✓ Verified | 8.7 (591 reviews) | 
| **Forecasting** | 8.1 (1054 reviews) ✓ Verified | 7.9 (469 reviews) | 

#### Mobile & Social

| Feature | Zoho CRM | monday CRM | 
|---|---|---|
| **Social Collaboration Features** | 8.1 (1082 reviews) ✓ Verified | 8.0 (412 reviews) | 
| **Social Network Integration** | 8.0 (1091 reviews) ✓ Verified | 7.3 (345 reviews) | 
| **Mobile User Support** | 8.0 (1201 reviews) ✓ Verified | 7.7 (475 reviews) | 

#### Platform

| Feature | Zoho CRM | monday CRM | 
|---|---|---|
| **Customization** | 8.1 (874 reviews) ✓ Verified | 8.8 (560 reviews) | 
| **Workflow Capability** | 8.2 (845 reviews) ✓ Verified | 8.7 (552 reviews) | 
| **User, Role, and Access Management** | 8.4 (859 reviews) ✓ Verified | 8.6 (528 reviews) | 
| **Internationalization** | 8.1 (649 reviews) ✓ Verified | 8.1 (441 reviews) | 
| **Sandbox / Test Environments** | 7.8 (548 reviews) ✓ Verified | 7.6 (388 reviews) | 
| **Document & Content Mgmt.** | 8.1 (719 reviews) ✓ Verified | 8.0 (480 reviews) | 
| **Performance and Reliability** | 8.4 (854 reviews) ✓ Verified | 8.4 (531 reviews) | 
| **Output Document Generation** | 8.1 (662 reviews) ✓ Verified | 7.8 (441 reviews) | 

#### Integration

| Feature | Zoho CRM | monday CRM | 
|---|---|---|
| **Data Import & Export Tools** | 8.3 (651 reviews) ✓ Verified | 8.2 (469 reviews) | 
| **Integration APIs** | 8.1 (646 reviews) ✓ Verified | 7.9 (428 reviews) | 
| **Breadth of Partner Applications** | 8.0 (606 reviews) ✓ Verified | 8.0 (422 reviews) | 

#### Generative AI

| Feature | Zoho CRM | monday CRM | 
|---|---|---|
| **AI Text Generation** | 8.2 (180 reviews) | 7.1 (319 reviews) | 

#### Agentic AI - CRM

| Feature | Zoho CRM | monday CRM | 
|---|---|---|
| **Autonomous Task Execution** | 8.0 (67 reviews) | 7.3 (64 reviews) | 
| **Multi-step Planning** | 8.3 (65 reviews) | 7.5 (61 reviews) | 
| **Cross-system Integration** | 8.1 (69 reviews) | 7.6 (64 reviews) | 
| **Adaptive Learning** | 8.1 (67 reviews) | 7.3 (60 reviews) | 
| **Natural Language Interaction** | 8.3 (66 reviews) | 7.2 (60 reviews) | 
| **Proactive Assistance** | 8.3 (66 reviews) | 7.3 (61 reviews) | 
| **Decision Making** | 8.3 (67 reviews) | 7.1 (60 reviews) | 

### CPQ

| Product | Score | Reviews |
|---|---|---|
| **Zoho CRM** | 7.7/10 | 121 |
| **monday CRM** | N/A | N/A |

#### Configuration - cpq

| Feature | Zoho CRM | monday CRM | 
|---|---|---|
| **Product Catalog** | Feature Not Available | Not enough data | 
| **Guided Selling** | Feature Not Available | Not enough data | 
| **Configuration Rules** | 8.3 (59 reviews) | Not enough data | 
| **Price Configuration** | 8.3 (55 reviews) | Not enough data | 
| **Visual Configuration** | 8.4 (60 reviews) | Not enough data | 

#### Pricing

| Feature | Zoho CRM | monday CRM | 
|---|---|---|
| **Pricing Flexibility** | 8.1 (62 reviews) | Not enough data | 
| **Discounting** | 7.5 (57 reviews) | Not enough data | 
| **Commerical Rules** | 8.1 (56 reviews) | Not enough data | 
| **Terms and Conditions** | 8.4 (58 reviews) | Not enough data | 
| **Approval Workflow** | 8.6 (58 reviews) | Not enough data | 
| **Renewals** | 8.5 (56 reviews) | Not enough data | 

#### Quoting

| Feature | Zoho CRM | monday CRM | 
|---|---|---|
| **Grouping** | 8.4 (58 reviews) | Not enough data | 
| **Version Control** | 8.4 (52 reviews) | Not enough data | 
| **Quote Document Generation** | 8.4 (53 reviews) | Not enough data | 
| **Ordering** | 8.4 (55 reviews) | Not enough data | 
| **Contracts** | 8.6 (52 reviews) | Not enough data | 

#### Admin

| Feature | Zoho CRM | monday CRM | 
|---|---|---|
| **Configuration Ease of Admin** | 8.2 (89 reviews) | Not enough data | 
| **Pricing Administration** | 7.7 (83 reviews) | Not enough data | 
| **Workflow Management** | 8.3 (86 reviews) | Not enough data | 
| **Document Management** | 8.3 (83 reviews) | Not enough data | 

#### Channels

| Feature | Zoho CRM | monday CRM | 
|---|---|---|
| **Mobile User Support** | 8.1 (57 reviews) | Not enough data | 
| **Channel Partner Support** | 7.7 (52 reviews) | Not enough data | 
| **eCommerce** | 8.0 (49 reviews) | Not enough data | 

#### Platform

| Feature | Zoho CRM | monday CRM | 
|---|---|---|
| **CRM Integration** | 8.4 (89 reviews) | Not enough data | 
| **Integration API** | 8.2 (85 reviews) | Not enough data | 
| **Internationalization** | 8.0 (77 reviews) | Not enough data | 
| **Scalability** | 8.5 (88 reviews) | Not enough data | 
| **Reporting and Dashboards** | 8.4 (90 reviews) | Not enough data | 
| **ERP Integration** | 8.6 (20 reviews) | Not enough data | 

#### Generative AI - cpq

| Feature | Zoho CRM | monday CRM | 
|---|---|---|
| **Dynamic Quoting** | 7.4 (15 reviews) | Not enough data | 
| **Dynamic Pricing** | 7.5 (16 reviews) | Not enough data | 
| **Personalized Sale Recommendations** | 7.7 (16 reviews) | Not enough data | 

### Sales Gamification

| Product | Score | Reviews |
|---|---|---|
| **Zoho CRM** | 8.7/10 | 75 |
| **monday CRM** | N/A | N/A |

#### Competition

| Feature | Zoho CRM | monday CRM | 
|---|---|---|
| **Competition Templates** | 8.7 (58 reviews) ✓ Verified | Not enough data | 
| **Custom Competitions** | 8.7 (57 reviews) ✓ Verified | Not enough data | 
| **Team Competitions** | 8.7 (57 reviews) ✓ Verified | Not enough data | 
| **Simultaneous Competitions** | 8.5 (53 reviews) ✓ Verified | Not enough data | 
| **Competition Adjustments** | 8.5 (55 reviews) ✓ Verified | Not enough data | 
| **Awards and Incentives** | 7.9 (18 reviews) | Not enough data | 

#### Agentic AI - Sales Gamification

| Feature | Zoho CRM | monday CRM | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 

#### Integrations

| Feature | Zoho CRM | monday CRM | 
|---|---|---|
| **CRM Integration** | 8.9 (61 reviews) ✓ Verified | Not enough data | 
| **Social Collaboration Integration** | 8.8 (59 reviews) | Not enough data | 
| **TV Streaming** | 8.7 (45 reviews) | Not enough data | 

#### Platform

| Feature | Zoho CRM | monday CRM | 
|---|---|---|
| **Reporting** | 8.8 (65 reviews) ✓ Verified | Not enough data | 
| **User, Role, and Access Management** | 8.9 (64 reviews) ✓ Verified | Not enough data | 
| **Enterprise Scalability** | 8.8 (58 reviews) ✓ Verified | Not enough data | 
| **Data Import & Export Tools** | 8.8 (63 reviews) ✓ Verified | Not enough data | 
| **Performance and Reliability** | 8.8 (63 reviews) ✓ Verified | Not enough data | 

#### Employee Features

| Feature | Zoho CRM | monday CRM | 
|---|---|---|
| **User Profiles** | 8.9 (66 reviews) ✓ Verified | Not enough data | 
| **Notifications** | 8.8 (68 reviews) ✓ Verified | Not enough data | 
| **Mobile** | 8.8 (68 reviews) ✓ Verified | Not enough data | 

### Lead Generation

| Product | Score | Reviews |
|---|---|---|
| **Zoho CRM** | N/A | N/A |
| **monday CRM** | N/A | N/A |

#### Lead Generation

| Feature | Zoho CRM | monday CRM | 
|---|---|---|
| **Lead Builder** | Not enough data | Not enough data | 
| **CRM Integration** | Not enough data | Not enough data | 
| **Marketing Automation Integration** | Not enough data | Not enough data | 
| **Social Media Integration** | Not enough data | Not enough data | 
| **Data Import & Export Tools** | Not enough data | Not enough data | 

### AI Sales Assistant

| Product | Score | Reviews |
|---|---|---|
| **Zoho CRM** | 8.5/10 | 80 |
| **monday CRM** | N/A | N/A |

#### Lead Facilitation

| Feature | Zoho CRM | monday CRM | 
|---|---|---|
| **Customer-facing Chatbot** | 8.4 (72 reviews) | Not enough data | 
| **Lead Qualification** | 8.8 (73 reviews) | Not enough data | 
| **Lead Follow-up** | 8.8 (73 reviews) | Not enough data | 
| **Meeting Scheduling ** | 8.8 (73 reviews) | Not enough data | 

#### Organization

| Feature | Zoho CRM | monday CRM | 
|---|---|---|
| **Opportunity and Pipeline Management ** | 8.6 (74 reviews) | Not enough data | 
| **Data Entry** | 8.4 (73 reviews) | Not enough data | 
| **Integrations / APIs** | 8.6 (73 reviews) | Not enough data | 

#### Performance Analysis

| Feature | Zoho CRM | monday CRM | 
|---|---|---|
| **Coaching ** | Feature Not Available | Not enough data | 
| **Peformance Tracking** | 8.6 (75 reviews) | Not enough data | 

#### Sales Analysis

| Feature | Zoho CRM | monday CRM | 
|---|---|---|
| **ROI Forecasting ** | 8.4 (69 reviews) | Not enough data | 
| **Sales Forecasting ** | 8.4 (73 reviews) | Not enough data | 

#### Generative AI

| Feature | Zoho CRM | monday CRM | 
|---|---|---|
| **AI Text Generation** | 8.3 (27 reviews) | Not enough data | 
| **AI Text Summarization** | 8.1 (27 reviews) | Not enough data | 

#### Agentic AI - AI Sales Assistant

| Feature | Zoho CRM | monday CRM | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

### Sales Engagement

| Product | Score | Reviews |
|---|---|---|
| **Zoho CRM** | 8.2/10 | 170 |
| **monday CRM** | N/A | N/A |

#### Integrated Workflows

| Feature | Zoho CRM | monday CRM | 
|---|---|---|
| **Task Management** | 8.7 (160 reviews) | Not enough data | 
| **Email Tracking/Automation** | 8.8 (156 reviews) | Not enough data | 
| **Calls and Voice** | 8.3 (145 reviews) | Not enough data | 
| **Other Outreach Options ** | 8.2 (141 reviews) | Not enough data | 
| **CRM Integration** | 8.9 (154 reviews) | Not enough data | 
| **Calendar** | 8.8 (152 reviews) | Not enough data | 
| **Shared Records** | 8.5 (147 reviews) | Not enough data | 

#### Repeatability and Reportability

| Feature | Zoho CRM | monday CRM | 
|---|---|---|
| **Content Management** | 8.4 (144 reviews) | Not enough data | 
| **Workflow Management** | 8.6 (149 reviews) | Not enough data | 
| **Workflow Performance** | 8.6 (142 reviews) | Not enough data | 
| **Sales Coaching and Insights** | 8.2 (138 reviews) | Not enough data | 
| **Gamification** | 7.9 (120 reviews) | Not enough data | 

#### AI and Automation

| Feature | Zoho CRM | monday CRM | 
|---|---|---|
| **Lead Prioritization** | 8.3 (146 reviews) | Not enough data | 
| **Lead Scoring** | 8.5 (145 reviews) | Not enough data | 
| **Best Time of Day Scheduling** | 8.3 (139 reviews) | Not enough data | 
| **Buyer Intelligence** | 8.1 (133 reviews) | Not enough data | 
| **Machine Learning** | 7.8 (125 reviews) | Not enough data | 

#### Generative AI

| Feature | Zoho CRM | monday CRM | 
|---|---|---|
| **AI Text Generation** | 7.5 (69 reviews) | Not enough data | 

#### Agentic AI - Sales Engagement

| Feature | Zoho CRM | monday CRM | 
|---|---|---|
| **Autonomous Task Execution** | 7.9 (28 reviews) | Not enough data | 
| **Multi-step Planning** | 7.8 (26 reviews) | Not enough data | 
| **Cross-system Integration** | 8.0 (27 reviews) | Not enough data | 
| **Adaptive Learning** | 7.9 (26 reviews) | Not enough data | 
| **Natural Language Interaction** | 7.7 (27 reviews) | Not enough data | 
| **Proactive Assistance** | 8.0 (27 reviews) | Not enough data | 
| **Decision Making** | 8.1 (26 reviews) | Not enough data | 

### Quote-to-Cash

| Product | Score | Reviews |
|---|---|---|
| **Zoho CRM** | 8.4/10 | 56 |
| **monday CRM** | N/A | N/A |

#### Customer Requirements

| Feature | Zoho CRM | monday CRM | 
|---|---|---|
| **Quoting** | 8.5 (51 reviews) | Not enough data | 
| **Configuration** | 8.5 (50 reviews) | Not enough data | 
| **Pricing** | 8.5 (52 reviews) | Not enough data | 

#### Contracts

| Feature | Zoho CRM | monday CRM | 
|---|---|---|
| **Creation** | 8.5 (50 reviews) | Not enough data | 
| **Negotiation** | 8.2 (47 reviews) | Not enough data | 
| **Execution** | 8.4 (50 reviews) | Not enough data | 

#### Revenue

| Feature | Zoho CRM | monday CRM | 
|---|---|---|
| **Invoicing** | 8.5 (52 reviews) | Not enough data | 
| **Matching** | 8.5 (50 reviews) | Not enough data | 
| **Recognition** | 8.4 (47 reviews) | Not enough data | 

### Customer Journey Mapping

| Product | Score | Reviews |
|---|---|---|
| **Zoho CRM** | 8.4/10 | 106 |
| **monday CRM** | N/A | N/A |

#### Platform Basics

| Feature | Zoho CRM | monday CRM | 
|---|---|---|
| **Templates** | 8.4 (98 reviews) | Not enough data | 
| **Exporting** | 8.6 (93 reviews) | Not enough data | 
| **Multi-user Access and Collaboration** | 8.6 (97 reviews) | Not enough data | 
| **Multiple Personas** | 8.4 (89 reviews) | Not enough data | 
| **Data Analytics ** | 8.8 (57 reviews) | Not enough data | 

#### Agentic AI - Customer Journey Mapping

| Feature | Zoho CRM | monday CRM | 
|---|---|---|
| **Autonomous Task Execution** | 7.2 (13 reviews) | Not enough data | 

### Client Portal

| Product | Score | Reviews |
|---|---|---|
| **Zoho CRM** | 8.7/10 | 89 |
| **monday CRM** | N/A | N/A |

#### Content

| Feature | Zoho CRM | monday CRM | 
|---|---|---|
| **Document Collaboration** | 8.9 (79 reviews) | Not enough data | 
| **Versioning** | 8.6 (76 reviews) | Not enough data | 
| **E-Signature** | 8.5 (76 reviews) | Not enough data | 
| **File Request** | 8.7 (77 reviews) | Not enough data | 
| **Feedback** | 8.6 (74 reviews) | Not enough data | 

#### Collaboration

| Feature | Zoho CRM | monday CRM | 
|---|---|---|
| **Billing and Invoicing** | 8.8 (76 reviews) | Not enough data | 
| **Instant Messaging** | 8.5 (78 reviews) | Not enough data | 
| **Project Management** | 9.0 (80 reviews) | Not enough data | 
| **Analytics** | 9.0 (83 reviews) | Not enough data | 
| **Time Tracking** | 8.7 (78 reviews) | Not enough data | 
| **Mobile Application** | 8.7 (75 reviews) | Not enough data | 

### Lead Capture

| Product | Score | Reviews |
|---|---|---|
| **Zoho CRM** | 8.5/10 | 44 |
| **monday CRM** | N/A | N/A |

#### Lead Monitoring

| Feature | Zoho CRM | monday CRM | 
|---|---|---|
| **Features** | 9.0 (42 reviews) | Not enough data | 
| **Performance** | 8.9 (42 reviews) | Not enough data | 
| **Identification** | 8.7 (42 reviews) | Not enough data | 

#### Agentic AI - Lead Capture

| Feature | Zoho CRM | monday CRM | 
|---|---|---|
| **Cross-system Integration** | 7.2 (27 reviews) | Not enough data | 
| **Proactive Assistance** | 7.2 (27 reviews) | Not enough data | 

#### Data Capture

| Feature | Zoho CRM | monday CRM | 
|---|---|---|
| **Mobile** | 8.3 (42 reviews) | Not enough data | 
| **Websites** | 8.5 (42 reviews) | Not enough data | 
| **Social Media** | 8.1 (42 reviews) | Not enough data | 
| **Data** | 8.3 (42 reviews) | Not enough data | 

#### Analytics

| Feature | Zoho CRM | monday CRM | 
|---|---|---|
| **Export/Import** | 9.1 (42 reviews) | Not enough data | 
| **Reporting** | 8.8 (42 reviews) | Not enough data | 

#### Customization

| Feature | Zoho CRM | monday CRM | 
|---|---|---|
| **Forms** | 8.7 (41 reviews) | Not enough data | 
| **Personalization** | 8.6 (41 reviews) | Not enough data | 
| **Templates** | 8.7 (42 reviews) | Not enough data | 
| **Integration** | 8.7 (42 reviews) | Not enough data | 

### Lead Scoring

| Product | Score | Reviews |
|---|---|---|
| **Zoho CRM** | 7.9/10 | 23 |
| **monday CRM** | N/A | N/A |

#### Agentic AI - Lead Scoring

| Feature | Zoho CRM | monday CRM | 
|---|---|---|
| **Autonomous Task Execution** | 6.4 (12 reviews) | Not enough data | 
| **Cross-system Integration** | 6.7 (13 reviews) | Not enough data | 
| **Adaptive Learning** | 6.7 (12 reviews) | Not enough data | 
| **Decision Making** | 6.8 (12 reviews) | Not enough data | 

#### Attribution

| Feature | Zoho CRM | monday CRM | 
|---|---|---|
| **Lead Opportunity** | 8.5 (21 reviews) | Not enough data | 
| **Lead Assignment** | 8.6 (22 reviews) | Not enough data | 
| **Pipeline Acceleration** | 8.0 (21 reviews) | Not enough data | 

#### Discovery

| Feature | Zoho CRM | monday CRM | 
|---|---|---|
| **Lead Management** | 8.6 (22 reviews) | Not enough data | 
| **Scoring/Ranking** | 8.3 (21 reviews) | Not enough data | 
| **Lead Context** | 8.3 (22 reviews) | Not enough data | 

#### Management

| Feature | Zoho CRM | monday CRM | 
|---|---|---|
| **Conversion Viability** | 8.4 (22 reviews) | Not enough data | 
| **Workflow** | 8.4 (22 reviews) | Not enough data | 

#### Platform

| Feature | Zoho CRM | monday CRM | 
|---|---|---|
| **Data Synchronization** | 8.4 (22 reviews) | Not enough data | 
| **Analysis** | 8.3 (21 reviews) | Not enough data | 

### Sales Performance Management

| Product | Score | Reviews |
|---|---|---|
| **Zoho CRM** | 8.3/10 | 198 |
| **monday CRM** | 7.8/10 | 296 |

#### Agentic AI - Sales Performance Management

| Feature | Zoho CRM | monday CRM | 
|---|---|---|
| **Autonomous Task Execution** | 7.9 (21 reviews) | 7.2 (30 reviews) | 
| **Natural Language Interaction** | 8.1 (20 reviews) | 7.0 (30 reviews) | 
| **Proactive Assistance** | 7.9 (21 reviews) | 6.9 (29 reviews) | 

#### Incentives

| Feature | Zoho CRM | monday CRM | 
|---|---|---|
| **Badges** | 8.2 (153 reviews) ✓ Verified | 7.4 (217 reviews) | 
| **Triggers** | 8.4 (160 reviews) ✓ Verified | 7.7 (233 reviews) | 
| **Commission Calculator** | 8.0 (152 reviews) ✓ Verified | 7.5 (211 reviews) | 
| **Leaderboards** | 8.4 (161 reviews) ✓ Verified | 7.8 (222 reviews) | 

#### Personalization

| Feature | Zoho CRM | monday CRM | 
|---|---|---|
| **Profiles** | 8.5 (177 reviews) ✓ Verified | 8.2 (259 reviews) | 
| **Custom Reports** | 8.6 (178 reviews) ✓ Verified | 8.2 (246 reviews) | 
| **Dashboards** | 8.6 (184 reviews) ✓ Verified | 8.9 (276 reviews) | 
| **Goal Setting** | 8.4 (171 reviews) ✓ Verified | 8.6 (247 reviews) | 

#### Administrative

| Feature | Zoho CRM | monday CRM | 
|---|---|---|
| **Integration** | 8.5 (169 reviews) ✓ Verified | 8.1 (254 reviews) | 
| **Employee Structure** | 8.5 (173 reviews) ✓ Verified | 8.2 (247 reviews) | 
| **Behavior Monitoring** | 8.4 (161 reviews) | 7.8 (200 reviews) | 

### Email Tracking

| Product | Score | Reviews |
|---|---|---|
| **Zoho CRM** | 8.0/10 | 161 |
| **monday CRM** | 7.6/10 | 206 |

#### Agentic AI - Email Tracking

| Feature | Zoho CRM | monday CRM | 
|---|---|---|
| **Autonomous Task Execution** | 7.7 (30 reviews) | 7.4 (23 reviews) | 
| **Multi-step Planning** | 7.5 (29 reviews) | 7.5 (23 reviews) | 
| **Cross-system Integration** | 7.6 (30 reviews) | 7.6 (23 reviews) | 
| **Adaptive Learning** | 7.0 (29 reviews) | 7.0 (23 reviews) | 
| **Natural Language Interaction** | 7.0 (30 reviews) | 6.8 (23 reviews) | 
| **Proactive Assistance** | 7.4 (30 reviews) | 6.9 (23 reviews) | 
| **Decision Making** | 7.6 (29 reviews) | 7.2 (23 reviews) | 

#### Analytics

| Feature | Zoho CRM | monday CRM | 
|---|---|---|
| **Open Rates** | 8.3 (138 reviews) | 8.1 (167 reviews) | 
| **Link Activity** | 8.3 (143 reviews) | 8.0 (143 reviews) | 
| **Attachment Activity** | 8.4 (144 reviews) | Feature Not Available | 

#### Customizations

| Feature | Zoho CRM | monday CRM | 
|---|---|---|
| **Email Platform Integration** | 8.7 (148 reviews) | 8.2 (187 reviews) | 
| **Email Scheduling** | 8.8 (145 reviews) | 8.3 (94 reviews) | 
| **Notifications** | 8.7 (146 reviews) | 8.5 (191 reviews) | 
| **Email Categorization** | 8.7 (142 reviews) | 7.9 (88 reviews) | 
| **Templates** | 8.6 (147 reviews) | 8.2 (185 reviews) | 

#### Generative AI

| Feature | Zoho CRM | monday CRM | 
|---|---|---|
| **AI Text Generation** | 7.6 (59 reviews) | 7.4 (131 reviews) | 

### Sales Analytics

| Product | Score | Reviews |
|---|---|---|
| **Zoho CRM** | 8.1/10 | 173 |
| **monday CRM** | N/A | N/A |

#### Agentic AI - Sales Analytics

| Feature | Zoho CRM | monday CRM | 
|---|---|---|
| **Autonomous Task Execution** | 7.5 (31 reviews) | Not enough data | 
| **Cross-system Integration** | 7.5 (31 reviews) | Not enough data | 
| **Adaptive Learning** | 7.2 (30 reviews) | Not enough data | 
| **Natural Language Interaction** | 7.3 (30 reviews) | Not enough data | 
| **Proactive Assistance** | 7.4 (31 reviews) | Not enough data | 

#### Data Sourcing

| Feature | Zoho CRM | monday CRM | 
|---|---|---|
| **Data Sourcing** | 8.3 (145 reviews) | Not enough data | 
| **Exporting & Sharing Data** | 8.4 (149 reviews) | Not enough data | 
| **Multi-Device Data Visualization** | 8.3 (142 reviews) | Not enough data | 
| **Interactive Dashboards** | 8.6 (156 reviews) | Not enough data | 
| **Data Segmentation** | 8.5 (147 reviews) | Not enough data | 

#### Predictive Analytics

| Feature | Zoho CRM | monday CRM | 
|---|---|---|
| **Lead Scoring** | 8.5 (147 reviews) | Not enough data | 
| **Opportunity Scoring** | 8.3 (139 reviews) | Not enough data | 
| **Risk Analysis** | 8.1 (124 reviews) | Not enough data | 
| **Live Forecasting** | 8.2 (130 reviews) | Not enough data | 

#### Sales Management

| Feature | Zoho CRM | monday CRM | 
|---|---|---|
| **Live Pipeline Management** | 8.5 (154 reviews) | Not enough data | 
| **Sales Gamification** | 8.3 (131 reviews) | Not enough data | 
| **Account-Based Analytics** | 8.5 (145 reviews) | Not enough data | 
| **Activity Tracking** | 8.8 (152 reviews) | Not enough data | 

### Sales Enablement

| Product | Score | Reviews |
|---|---|---|
| **Zoho CRM** | 7.8/10 | 12 |
| **monday CRM** | N/A | N/A |

#### Agentic AI - Sales Enablement

| Feature | Zoho CRM | monday CRM | 
|---|---|---|
| **Autonomous Task Execution** | 6.1 (6 reviews) | Not enough data | 
| **Natural Language Interaction** | 6.1 (6 reviews) | Not enough data | 
| **Proactive Assistance** | 6.1 (6 reviews) | Not enough data | 

#### Content Management

| Feature | Zoho CRM | monday CRM | 
|---|---|---|
| **Content Import** | 8.2 (10 reviews) | Not enough data | 
| **Content Creation** | 8.0 (10 reviews) | Not enough data | 
| **Templates** | 8.0 (10 reviews) | Not enough data | 
| **Advanced Search** | 8.8 (10 reviews) | Not enough data | 
| **Content Storage** | 8.2 (10 reviews) | Not enough data | 

#### Analytics

| Feature | Zoho CRM | monday CRM | 
|---|---|---|
| **Reporting** | 9.0 (10 reviews) | Not enough data | 
| **Alerts** | 8.3 (10 reviews) | Not enough data | 
| **Account-Based Engagement** | 8.3 (10 reviews) | Not enough data | 
| **Content Utilization** | 8.3 (10 reviews) | Not enough data | 

#### Learning Management - Sales Enablement

| Feature | Zoho CRM | monday CRM | 
|---|---|---|
| **Sales Training ** | Not enough data | Not enough data | 
| **Sales Coaching** | Not enough data | Not enough data | 
| **Sales Onboarding** | Not enough data | Not enough data | 

#### Revenue Enablement - Sales Enablement

| Feature | Zoho CRM | monday CRM | 
|---|---|---|
| **Cross-Functional Alignment** | Not enough data | Not enough data | 
| **AI and Automation** | Not enough data | Not enough data | 
| **End-to-End Customer Journey Insights** | Not enough data | Not enough data | 

### Insurance CRM

| Product | Score | Reviews |
|---|---|---|
| **Zoho CRM** | N/A | N/A |
| **monday CRM** | N/A | N/A |

#### Relationship Management - Insurance CRM

| Feature | Zoho CRM | monday CRM | 
|---|---|---|
| **Renewal Management** | Not enough data | Not enough data | 
| **Client Communication Tools** | Not enough data | Not enough data | 
| **Lead Tracking** | Not enough data | Not enough data | 
| **Contact Management** | Not enough data | Not enough data | 
| **Winbacks** | Not enough data | Not enough data | 
| **Communication History** | Not enough data | Not enough data | 
| **Activity Management** | Not enough data | Not enough data | 
| **Reputation Management** | Not enough data | Not enough data | 

#### Follow up Automation - Insurance CRM

| Feature | Zoho CRM | monday CRM | 
|---|---|---|
| **Automated Follow-Ups** | Not enough data | Not enough data | 
| **Marketing Campaigns** | Not enough data | Not enough data | 

#### Document Management - Insurance CRM

| Feature | Zoho CRM | monday CRM | 
|---|---|---|
| **Documentation handling** | Not enough data | Not enough data | 

#### Integrations & Reports - Insurance CRM

| Feature | Zoho CRM | monday CRM | 
|---|---|---|
| **Integrations** | Not enough data | Not enough data | 
| **Reporting & Analytics** | Not enough data | Not enough data | 

---
## Categories
**Shared Categories (3):** [Email Tracking Software](https://www.g2.com/categories/email-tracking), [Sales Performance Management Software](https://www.g2.com/categories/sales-performance-management), [CRM Software](https://www.g2.com/categories/crm)

**Unique to Zoho CRM (12):** [Client Portal Software](https://www.g2.com/categories/client-portal), [Customer Journey Mapping Tools](https://www.g2.com/categories/customer-journey-mapping), [Quote-to-Cash Software](https://www.g2.com/categories/quote-to-cash), [Sales Engagement Software](https://www.g2.com/categories/sales-engagement), [AI Sales Assistant Software](https://www.g2.com/categories/ai-sales-assistant), [Sales Analytics Software](https://www.g2.com/categories/sales-analytics), [Sales Gamification Software](https://www.g2.com/categories/sales-gamification), [CPQ Software](https://www.g2.com/categories/cpq), [Lead Capture Software](https://www.g2.com/categories/lead-capture), [Lead Scoring Software](https://www.g2.com/categories/lead-scoring), [Sales Enablement Software](https://www.g2.com/categories/sales-enablement), [Insurance CRM Software](https://www.g2.com/categories/insurance-crm)



---
## Reviewer Demographics

### By Company Size

| Segment | Zoho CRM | monday CRM | 
|---|---|---|
| **Small-Business** | 61.6% | 77.8% | 
| **Mid-Market** | 32.4% | 19.4% | 
| **Enterprise** | 6.0% | 2.9% | 

### By Industry

#### Zoho CRM

- **Information Technology and Services:** 16.1%
- **Computer Software:** 10.0%
- **Marketing and Advertising:** 8.9%
- **Financial Services:** 3.5%
- **Real Estate:** 3.5%
- **Education Management:** 3.0%
- **Retail:** 2.1%
- **Internet:** 2.1%
- **Accounting:** 2.0%
- **Management Consulting:** 1.9%
- **Other:** 47.0%

#### monday CRM

- **Marketing and Advertising:** 12.3%
- **Information Technology and Services:** 7.6%
- **Construction:** 4.7%
- **Computer Software:** 4.5%
- **Real Estate:** 3.6%
- **Financial Services:** 3.4%
- **Non-Profit Organization Management:** 2.9%
- **Consulting:** 2.8%
- **Hospital & Health Care:** 2.7%
- **Management Consulting:** 2.5%
- **Other:** 53.0%

---
## Alternatives

### Alternatives to Zoho CRM

- [Agentforce Sales (formerly Salesforce Sales Cloud)](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews) — 4.4/5 stars (25856 reviews)
- [HubSpot Sales Hub](https://www.g2.com/products/hubspot-sales-hub/reviews) — 4.4/5 stars (13877 reviews)
- [Freshsales](https://www.g2.com/products/freshsales/reviews) — 4.5/5 stars (1236 reviews)
- [Apollo.io](https://www.g2.com/products/apollo-io/reviews) — 4.7/5 stars (9692 reviews)
- [Nutshell](https://www.g2.com/products/nutshell/reviews) — 4.3/5 stars (1443 reviews)
- [Coevera](https://www.g2.com/products/coevera/reviews) — 4.6/5 stars (480 reviews)
- [ActiveCampaign](https://www.g2.com/products/activecampaign/reviews) — 4.4/5 stars (14725 reviews)
- [Pipedrive](https://www.g2.com/products/pipedrive/reviews) — 4.3/5 stars (3094 reviews)
- [Close](https://www.g2.com/products/close/reviews) — 4.7/5 stars (2048 reviews)
- [Copper](https://www.g2.com/products/copper/reviews) — 4.5/5 stars (1158 reviews)

### Alternatives to monday CRM

- [Agentforce Sales (formerly Salesforce Sales Cloud)](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews) — 4.4/5 stars (25856 reviews)
- [HubSpot Sales Hub](https://www.g2.com/products/hubspot-sales-hub/reviews) — 4.4/5 stars (13877 reviews)
- [Pipedrive](https://www.g2.com/products/pipedrive/reviews) — 4.3/5 stars (3094 reviews)
- [Freshsales](https://www.g2.com/products/freshsales/reviews) — 4.5/5 stars (1236 reviews)
- [Bigin by Zoho CRM](https://www.g2.com/products/bigin-by-zoho-crm/reviews) — 4.6/5 stars (851 reviews)
- [Copper](https://www.g2.com/products/copper/reviews) — 4.5/5 stars (1158 reviews)
- [Close](https://www.g2.com/products/close/reviews) — 4.7/5 stars (2048 reviews)
- [Less Annoying CRM](https://www.g2.com/products/less-annoying-crm/reviews) — 4.9/5 stars (665 reviews)
- [Dynamics 365 Sales](https://www.g2.com/products/dynamics-365-sales/reviews) — 3.8/5 stars (1622 reviews)
- [ActiveCampaign](https://www.g2.com/products/activecampaign/reviews) — 4.4/5 stars (14725 reviews)

---
## Top Discussions

### Zoho CRM

- Title: [What have you found better than ZOHO](https://www.g2.com/discussions/what-have-you-found-better-than-zoho) — 5 comments, 1 upvote
  > **Top comment:** "Zoho One, with over 45 business applications,  all centrally managed and synchronized, is the leader in breadth of application and breadth of security versus..."
- Title: [Is Zoho CRM really free?](https://www.g2.com/discussions/is-zoho-crm-really-free) — 4 comments, 5 upvotes
  > **Top comment:** "It free in trail after that you have to pay "
- Title: [What are the key strengths of Zoho CRM in managing customer relationships compared to other CRM platforms?](https://www.g2.com/discussions/zoho-crm-what-are-the-key-strengths-of-zoho-crm-in-managing-customer-relationships-compared-to-other-crm-platf) — 3 comments, 1 upvote
  > **Top comment:** "Zoho CRM has some great strengths when it comes to managing customer relationships. First, it's highly customizable, so you can easily tweak the platform to..."
- Title: [What are the key strengths of Zoho CRM in managing customer relationships compared to other CRM platforms?](https://www.g2.com/discussions/what-are-the-key-strengths-of-zoho-crm-in-managing-customer-relationships-compared-to-other-crm-platforms) — 3 comments
  > **Top comment:** "1. Affordable 
2. Flexible and great customisation 
3. Good user friendly interface "
- Title: [can we create segmentation in this](https://www.g2.com/discussions/can-we-create-segmentation-in-this) — 3 comments, 1 upvote *(includes official response)*
  > **Top comment:** "Yes Lavanya,

Zoho CRM supports segmentation. Segment your prospects/customers into buckets based on a pre-defined criteria, to identify cross-sell/up-sell..."

### monday CRM

- Title: [Can I use Monday.com to set-up an online application or a questionnaire for my external clients?](https://www.g2.com/discussions/can-i-use-monday-com-to-set-up-an-online-application-or-a-questionnaire-for-my-external-clients) — 2 comments, 1 upvote
  > **Top comment:** "Yes.  Easy to do."
- Title: [What is monday sales CRM used for?](https://www.g2.com/discussions/what-is-monday-sales-crm-used-for) — 1 comment
  > **Top comment:** "Monday CRM is used for sales, project management, tracking and so much more. Team collaboration and engagement in addition to automation and task management..."

---
**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/zoho-crm-vs-monday-crm)