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At a Glance
Market Segments
Small-Business (61.9% of reviews)
Small-Business (78.6% of reviews)
Entry-Level Pricing
Free
$12.00 Per Month
Zoho CRM
Star Rating
(2,805)4.1 out of 5
Market Segments
Small-Business (61.9% of reviews)
Entry-Level Pricing
Free
Free Trial is available
Browse all 5 pricing plansmonday CRM
Star Rating
(1,056)4.6 out of 5
Market Segments
Small-Business (78.6% of reviews)
Entry-Level Pricing
$12.00 Per Month
Free Trial is available
Browse all 4 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that monday CRM excels in ease of use, scoring 8.9 compared to Zoho CRM's 8.3. Reviewers mention that the intuitive interface and straightforward navigation make it easier for teams to adopt and utilize the software effectively.
- Reviewers mention that Zoho CRM offers a free entry-level price, making it accessible for small businesses, while monday CRM starts at $12.00. Users on G2 appreciate the cost-effectiveness of Zoho CRM, especially for startups and small teams.
- G2 users highlight that monday CRM has a higher overall star rating of 4.6 compared to Zoho CRM's 4.1. Reviewers say this reflects a more favorable user experience and satisfaction with monday CRM's features and support.
- Users say that both products score equally in Contact & Account Management at 8.5, but reviewers mention that Zoho CRM's additional customization options allow for more tailored solutions to meet specific business needs.
- Reviewers mention that monday CRM shines in its Quality of Support, scoring 8.5 compared to Zoho CRM's 7.6. Users report that the responsiveness and helpfulness of monday CRM's support team significantly enhance their experience.
- Users on G2 report that Zoho CRM has a more extensive total number of reviews (2753) compared to monday CRM (1002), indicating a larger user base and potentially more comprehensive feedback on its features and performance.
Pricing
Entry-Level Pricing
Zoho CRM
Free Edition
Free
With three free users and essentials like leads, documents and mobile apps, it’s a perfect fit
for your home business.
- Leads, Contacts, Accounts
- Tasks, Events, Call log, and Notes
- Opportunities
monday CRM
Basic
$12.00
Per Month
Organize all your team’s leads, contacts, & deals
- Unlimited customizable pipelines
- Unlimited contacts
- Unlimited boards
Free Trial
Zoho CRM
Free Trial is available
monday CRM
Free Trial is available
Ratings
Meets Requirements
8.4
2,391
8.6
774
Ease of Use
8.3
2,404
8.8
797
Ease of Setup
7.9
1,173
8.4
587
Ease of Admin
8.0
1,000
8.9
460
Quality of Support
7.6
2,186
8.5
686
Has the product been a good partner in doing business?
8.0
976
8.9
454
Product Direction (% positive)
8.0
2,328
9.3
752
Features by Category
Sales Force Automation
8.5
1607
|
Verified
8.5
526
8.3
862
|
Verified
7.8
461
8.2
1530
|
Verified
8.5
524
8.2
1612
|
Verified
8.8
559
7.8
1174
|
Verified
7.6
433
8.4
657
|
Verified
8.3
482
7.9
1206
|
Verified
7.7
437
8.0
1192
|
Verified
7.5
440
8.2
1306
|
Verified
7.9
467
Marketing Automation
8.0
1324
|
Verified
7.5
448
7.9
1287
|
Verified
7.6
444
8.3
1502
|
Verified
8.5
512
7.9
1113
|
Verified
7.4
423
Customer Support
8.0
1186
|
Verified
8.2
461
7.9
1190
|
Verified
7.8
400
7.9
1222
|
Verified
8.2
425
7.7
1057
|
Verified
7.0
384
8.0
1100
|
Verified
7.7
438
Reporting & Analytics
8.2
1483
|
Verified
8.3
491
8.2
1540
|
Verified
8.7
547
8.1
1040
|
Verified
7.9
451
Mobile & Social
8.1
1069
|
Verified
7.8
371
8.0
1080
|
Verified
7.2
335
8.0
1185
|
Verified
7.7
458
Platform
8.1
845
|
Verified
8.7
507
8.1
817
|
Verified
8.7
498
8.4
847
|
Verified
8.6
512
8.1
641
|
Verified
8.1
436
7.8
539
|
Verified
7.6
385
8.1
709
|
Verified
8.0
469
8.4
828
|
Verified
8.5
497
8.1
653
|
Verified
7.8
432
Integration
8.3
641
|
Verified
8.2
467
8.1
622
|
Verified
7.9
415
7.9
590
|
Verified
7.9
406
Generative AI
8.1
174
7.1
302
Agentic AI - CRM
8.1
62
7.1
51
8.3
61
7.3
51
8.0
61
7.2
49
7.9
61
7.2
51
8.2
61
7.1
51
8.2
61
7.0
51
8.2
61
6.9
51
Configuration - cpq
Feature Not Available
Not enough data
Feature Not Available
Not enough data
8.4
58
Not enough data
8.4
54
Not enough data
8.4
59
Not enough data
Pricing
8.1
61
Not enough data
7.6
57
Not enough data
8.1
56
Not enough data
8.4
58
Not enough data
8.7
58
Not enough data
8.5
56
Not enough data
Quoting
8.4
58
Not enough data
8.4
52
Not enough data
8.4
53
Not enough data
8.4
55
Not enough data
8.7
52
Not enough data
Admin
8.4
86
Not enough data
7.7
81
Not enough data
8.3
84
Not enough data
8.3
81
Not enough data
Channels
8.1
57
Not enough data
7.7
52
Not enough data
8.1
49
Not enough data
Platform
8.4
86
Not enough data
8.2
82
Not enough data
8.0
76
Not enough data
8.6
87
Not enough data
8.4
89
Not enough data
8.6
19
Not enough data
Generative AI - cpq
7.4
15
Not enough data
7.5
16
Not enough data
7.7
16
Not enough data
Competition
8.8
56
|
Verified
Not enough data
8.8
55
|
Verified
Not enough data
8.7
55
|
Verified
Not enough data
8.6
51
|
Verified
Not enough data
8.6
53
|
Verified
Not enough data
7.9
16
Not enough data
Agentic AI - Sales Gamification
Not enough data
Not enough data
Integrations
8.9
59
|
Verified
Not enough data
8.8
57
Not enough data
8.8
44
Not enough data
Platform
8.8
63
|
Verified
Not enough data
9.0
62
|
Verified
Not enough data
8.8
56
|
Verified
Not enough data
8.8
61
|
Verified
Not enough data
8.8
61
|
Verified
Not enough data
Employee Features
9.0
64
|
Verified
Not enough data
8.8
66
|
Verified
Not enough data
8.9
66
|
Verified
Not enough data
Lead Generation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Lead Facilitation
8.5
68
Not enough data
8.8
69
Not enough data
8.8
69
Not enough data
8.8
69
Not enough data
Organization
8.6
70
Not enough data
8.4
69
Not enough data
8.5
69
Not enough data
Performance Analysis
Feature Not Available
Not enough data
8.5
71
Not enough data
Sales Analysis
8.4
65
Not enough data
8.4
69
Not enough data
Generative AI
8.2
25
Not enough data
8.1
25
Not enough data
Agentic AI - AI Sales Assistant
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Integrated Workflows
8.7
156
Not enough data
8.8
153
Not enough data
8.3
143
Not enough data
8.2
138
Not enough data
8.9
151
Not enough data
8.8
150
Not enough data
8.5
145
Not enough data
Repeatability and Reportability
8.4
142
Not enough data
8.6
147
Not enough data
8.5
140
Not enough data
8.2
135
Not enough data
7.9
118
Not enough data
AI and Automation
8.3
143
Not enough data
8.4
142
Not enough data
8.3
137
Not enough data
8.1
130
Not enough data
7.8
123
Not enough data
Generative AI
7.4
67
Not enough data
Agentic AI - Sales Engagement
7.7
25
Not enough data
7.7
25
Not enough data
7.9
25
Not enough data
7.7
24
Not enough data
7.5
25
Not enough data
7.8
25
Not enough data
8.0
25
Not enough data
Customer Requirements
8.5
50
Not enough data
8.5
49
Not enough data
8.5
51
Not enough data
Contracts
8.5
49
Not enough data
8.3
46
Not enough data
8.5
49
Not enough data
Revenue
8.6
50
Not enough data
8.5
49
Not enough data
8.5
46
Not enough data
Platform Basics
8.4
92
Not enough data
8.6
87
Not enough data
8.6
91
Not enough data
8.3
83
Not enough data
8.9
51
Not enough data
Agentic AI - Customer Journey Mapping
6.7
10
Not enough data
Content
8.9
74
Not enough data
8.6
71
Not enough data
8.5
71
Not enough data
8.7
72
Not enough data
8.6
70
Not enough data
Collaboration
8.7
71
Not enough data
8.5
73
Not enough data
8.9
75
Not enough data
9.0
78
Not enough data
8.7
72
Not enough data
8.6
70
Not enough data
Lead Monitoring
8.9
38
Not enough data
8.8
38
Not enough data
8.6
38
Not enough data
Agentic AI - Lead Capture
6.9
25
Not enough data
7.0
25
Not enough data
Data Capture
8.1
38
Not enough data
8.4
38
Not enough data
7.9
38
Not enough data
8.1
38
Not enough data
Analytics
9.0
38
Not enough data
8.7
38
Not enough data
Customization
8.6
37
Not enough data
8.4
37
Not enough data
8.7
37
Not enough data
8.6
37
Not enough data
Agentic AI - Lead Scoring
6.1
11
Not enough data
6.4
12
Not enough data
6.4
11
Not enough data
6.5
11
Not enough data
Attribution
8.4
20
Not enough data
8.4
20
Not enough data
7.9
20
Not enough data
Discovery
8.5
20
Not enough data
8.3
20
Not enough data
8.1
20
Not enough data
Management
8.3
20
Not enough data
8.3
20
Not enough data
Platform
8.3
20
Not enough data
8.3
20
Not enough data
Agentic AI - Sales Performance Management
7.9
20
7.0
28
8.2
19
6.8
28
7.8
20
6.7
27
Incentives
8.2
151
|
Verified
7.3
214
8.4
158
|
Verified
7.7
230
8.0
150
|
Verified
7.5
208
8.4
159
|
Verified
7.7
220
Personalization
8.5
175
|
Verified
8.2
257
8.6
176
|
Verified
8.2
244
8.7
182
|
Verified
8.8
273
8.4
169
|
Verified
8.6
245
Administrative
8.5
167
|
Verified
8.1
252
8.5
171
|
Verified
8.2
244
8.3
159
7.7
198
Agentic AI - Email Tracking
7.5
27
7.3
23
7.5
27
7.5
23
7.5
27
7.5
23
6.9
26
6.9
23
6.9
27
6.7
23
7.2
27
6.8
23
7.4
27
7.2
23
Analytics
8.3
132
8.1
166
8.3
138
7.9
142
8.4
139
Feature Not Available
Customizations
8.7
143
8.2
183
8.8
140
8.2
93
8.7
140
8.5
188
8.7
136
7.9
87
8.6
141
8.2
184
Generative AI
7.6
55
7.4
131
Agentic AI - Sales Analytics
7.3
27
Not enough data
7.5
27
Not enough data
7.1
27
Not enough data
7.2
27
Not enough data
7.3
27
Not enough data
Data Sourcing
8.3
140
Not enough data
8.4
144
Not enough data
8.2
137
Not enough data
8.6
149
Not enough data
8.5
140
Not enough data
Predictive Analytics
8.5
140
Not enough data
8.3
133
Not enough data
8.0
120
Not enough data
8.2
126
Not enough data
Sales Management
8.5
147
Not enough data
8.3
126
Not enough data
8.5
139
Not enough data
8.8
146
Not enough data
Agentic AI - Sales Enablement
6.1
6
Not enough data
6.1
6
Not enough data
6.1
6
Not enough data
Content Management
8.2
10
Not enough data
8.0
10
Not enough data
8.0
10
Not enough data
8.8
10
Not enough data
8.2
10
Not enough data
Analytics
9.0
10
Not enough data
8.3
10
Not enough data
8.3
10
Not enough data
8.3
10
Not enough data
Learning Management - Sales Enablement
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Revenue Enablement - Sales Enablement
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Zoho CRM and monday CRM are categorized as Email Tracking, Sales Performance Management, and CRM
Unique Categories
Zoho CRM is categorized as Client Portal, Customer Journey Mapping, Quote-to-Cash, Sales Engagement, AI Sales Assistant, Sales Analytics, Quote Management, Sales Gamification, CPQ, Lead Capture, Lead Scoring, and Sales Enablement
monday CRM has no unique categories
Reviews
Reviewers' Company Size
Zoho CRM
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
monday CRM
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
16.1%
Computer Software
9.9%
Marketing and Advertising
9.0%
Financial Services
3.5%
Real Estate
3.5%
Other
58.0%
Marketing and Advertising
11.9%
Information Technology and Services
7.6%
Construction
4.7%
Computer Software
4.7%
Real Estate
3.9%
Other
67.1%
Alternatives
Discussions
What have you found better than ZOHO
5 Comments
PC
Zoho One, with over 45 business applications, all centrally managed and synchronized, is the leader in breadth of application and breadth of security versus...Read more
Is Zoho CRM really free?
4 Comments
AP
Zoho CRM offers a free version, but it also provides various paid plans with additional features and capabilities. The free version typically has...Read more
can we create segmentation in this
3 Comments
Official Response from Zoho CRM
Yes Lavanya,
Zoho CRM supports segmentation. Segment your prospects/customers into buckets based on a pre-defined criteria, to identify cross-sell/up-sell...Read more
Can I use Monday.com to set-up an online application or a questionnaire for my external clients?
1 Comment
MY
Yes. Easy to do.Read more
What is monday sales CRM used for?
1 Comment
PK
Monday CRM is used for sales, project management, tracking and so much more. Team collaboration and engagement in addition to automation and task management...Read more
monday CRM has no more discussions with answers
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