Compare Zoho CRM and monday CRM 
At a Glance
Market Segments
Small-Business (61.7% of reviews)
Small-Business (79.0% of reviews)
Entry-Level Pricing
Free
$12.00 Per Month
Zoho CRM
Star Rating
(2,903)4.1 out of 5
Market Segments
Small-Business (61.7% of reviews)
Pros & Cons
Entry-Level Pricing
Free
Browse all 5 pricing plansmonday CRM
Star Rating
(1,135)4.6 out of 5
Market Segments
Small-Business (79.0% of reviews)
Pros & Cons
Entry-Level Pricing
$12.00 Per Month
Free Trial is available
Browse all 4 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Zoho CRM excels in its customization capabilities, allowing users to tailor modules without extensive technical knowledge. This flexibility is highlighted by users who appreciate the ability to create custom dashboards and models, making it easier to analyze data effectively.
- Users say monday CRM stands out for its scalability, with many noting that it smoothly accommodates growing teams and additional pipelines. This feature is particularly beneficial for businesses looking to expand without disrupting existing workflows.
- Reviewers mention that Zoho CRM's centralized communication hub is a significant advantage, enabling users to view all client interactions in one place. This integration with other Zoho products, like Zoho Books for invoicing, enhances overall efficiency.
- According to verified reviews, monday CRM is praised for its user-friendly interface, making it easy for beginners to get started. Users appreciate the automation features that help manage tasks and reminders, reducing the need for daily check-ins.
- G2 reviewers highlight that while Zoho CRM offers robust analytics tools, some users find it can be overwhelming at times. However, the ability to create tasks with varying urgency levels is a feature that many find useful for prioritizing their workload.
- Users report that monday CRM's campaign tracking capabilities provide valuable insights into lead lifecycles, helping teams understand which marketing efforts drive results. This feature is particularly beneficial for optimizing sales strategies.
Pricing
Entry-Level Pricing
Zoho CRM
Free Edition
Free
With three free users and essentials like leads, documents and mobile apps, it’s a perfect fit
for your home business.
- Leads, Contacts, Accounts
- Tasks, Events, Call log, and Notes
- Opportunities
monday CRM
Basic
$12.00
Per Month
Organize all your team’s leads, contacts, & deals
- Unlimited customizable pipelines
- Unlimited contacts
- Unlimited boards
Free Trial
Zoho CRM
Free Trial is available
monday CRM
Free Trial is available
Ratings
Meets Requirements
8.4
2,465
8.6
805
Ease of Use
8.3
2,484
8.9
867
Ease of Setup
8.0
1,255
8.5
656
Ease of Admin
8.0
1,020
8.9
467
Quality of Support
7.6
2,258
8.5
714
Has the product been a good partner in doing business?
8.0
995
8.9
461
Product Direction (% positive)
8.0
2,397
9.3
782
Features by Category
Sales Force Automation
8.5
1648
|
Verified
8.6
551
8.3
876
|
Verified
7.8
471
8.2
1568
|
Verified
8.6
557
8.2
1633
|
Verified
8.8
579
7.8
1186
|
Verified
7.6
442
8.4
671
|
Verified
8.3
493
7.9
1217
|
Verified
7.7
447
8.0
1209
|
Verified
7.5
449
8.2
1323
|
Verified
7.9
476
Marketing Automation
8.0
1344
|
Verified
7.5
462
7.9
1304
|
Verified
7.7
461
8.4
1540
|
Verified
8.6
539
7.9
1127
|
Verified
7.5
436
Customer Support
8.0
1201
|
Verified
8.2
471
7.9
1204
|
Verified
7.8
409
7.9
1236
|
Verified
8.2
433
7.8
1069
|
Verified
7.0
392
8.0
1113
|
Verified
7.8
446
Reporting & Analytics
8.2
1510
|
Verified
8.2
515
8.2
1560
|
Verified
8.7
565
8.1
1055
|
Verified
7.9
465
Mobile & Social
8.1
1082
|
Verified
7.8
382
8.0
1092
|
Verified
7.2
344
8.0
1202
|
Verified
7.7
470
Platform
8.1
866
|
Verified
8.7
525
8.1
839
|
Verified
8.7
518
8.4
857
|
Verified
8.6
517
8.1
648
|
Verified
8.1
438
7.8
547
|
Verified
7.6
387
8.1
718
|
Verified
8.0
472
8.4
846
|
Verified
8.5
505
8.1
661
|
Verified
7.8
435
Integration
8.3
652
|
Verified
8.2
468
8.1
640
|
Verified
7.9
418
8.0
601
|
Verified
7.9
410
Generative AI
8.2
180
7.1
313
Agentic AI - CRM
8.0
65
7.3
60
8.3
63
7.5
61
8.1
66
7.5
58
8.0
65
7.3
60
8.3
64
7.2
60
8.3
64
7.3
59
8.3
64
7.1
60
Configuration - cpq
Feature Not Available
Not enough data
Feature Not Available
Not enough data
8.3
60
Not enough data
8.3
56
Not enough data
8.4
61
Not enough data
Pricing
8.1
63
Not enough data
7.5
58
Not enough data
8.1
57
Not enough data
8.4
59
Not enough data
8.6
59
Not enough data
8.5
57
Not enough data
Quoting
8.4
59
Not enough data
8.3
53
Not enough data
8.4
54
Not enough data
8.4
56
Not enough data
8.6
53
Not enough data
Admin
8.2
90
Not enough data
7.7
84
Not enough data
8.3
87
Not enough data
8.3
84
Not enough data
Channels
8.1
58
Not enough data
7.7
53
Not enough data
8.0
50
Not enough data
Platform
8.4
90
Not enough data
8.2
86
Not enough data
8.0
78
Not enough data
8.5
89
Not enough data
8.4
91
Not enough data
8.6
20
Not enough data
Generative AI - cpq
7.4
15
Not enough data
7.5
16
Not enough data
7.7
16
Not enough data
Competition
8.7
58
|
Verified
Not enough data
8.7
57
|
Verified
Not enough data
8.7
57
|
Verified
Not enough data
8.5
53
|
Verified
Not enough data
8.5
55
|
Verified
Not enough data
7.9
18
Not enough data
Agentic AI - Sales Gamification
Not enough data
Not enough data
Integrations
8.9
61
|
Verified
Not enough data
8.8
59
Not enough data
8.7
45
Not enough data
Platform
8.8
65
|
Verified
Not enough data
8.9
64
|
Verified
Not enough data
8.8
58
|
Verified
Not enough data
8.8
63
|
Verified
Not enough data
8.8
63
|
Verified
Not enough data
Employee Features
8.9
66
|
Verified
Not enough data
8.8
68
|
Verified
Not enough data
8.8
68
|
Verified
Not enough data
Lead Generation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Lead Facilitation
8.4
72
Not enough data
8.8
73
Not enough data
8.8
73
Not enough data
8.8
73
Not enough data
Organization
8.6
74
Not enough data
8.4
73
Not enough data
8.6
73
Not enough data
Performance Analysis
Feature Not Available
Not enough data
8.6
75
Not enough data
Sales Analysis
8.4
69
Not enough data
8.4
73
Not enough data
Generative AI
8.3
27
Not enough data
8.1
27
Not enough data
Agentic AI - AI Sales Assistant
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Integrated Workflows
8.7
161
Not enough data
8.8
157
Not enough data
8.3
146
Not enough data
8.2
142
Not enough data
8.9
155
Not enough data
8.8
153
Not enough data
8.5
148
Not enough data
Repeatability and Reportability
8.4
145
Not enough data
8.6
150
Not enough data
8.6
143
Not enough data
8.2
139
Not enough data
7.9
121
Not enough data
AI and Automation
8.3
147
Not enough data
8.5
146
Not enough data
8.3
140
Not enough data
8.1
134
Not enough data
7.8
126
Not enough data
Generative AI
7.5
69
Not enough data
Agentic AI - Sales Engagement
7.9
28
Not enough data
7.8
26
Not enough data
8.0
27
Not enough data
7.9
26
Not enough data
7.7
27
Not enough data
8.0
27
Not enough data
8.1
26
Not enough data
Customer Requirements
8.5
52
Not enough data
8.5
51
Not enough data
8.5
53
Not enough data
Contracts
8.5
51
Not enough data
8.2
48
Not enough data
8.4
51
Not enough data
Revenue
8.5
53
Not enough data
8.5
51
Not enough data
8.4
48
Not enough data
Platform Basics
8.4
98
Not enough data
8.6
93
Not enough data
8.6
97
Not enough data
8.4
89
Not enough data
8.9
57
Not enough data
Agentic AI - Customer Journey Mapping
7.1
12
Not enough data
Content
8.9
79
Not enough data
8.6
76
Not enough data
8.5
76
Not enough data
8.7
77
Not enough data
8.6
74
Not enough data
Collaboration
8.8
76
Not enough data
8.5
78
Not enough data
9.0
80
Not enough data
9.0
83
Not enough data
8.7
78
Not enough data
8.7
75
Not enough data
Lead Monitoring
9.0
42
Not enough data
8.9
42
Not enough data
8.7
42
Not enough data
Agentic AI - Lead Capture
7.2
27
Not enough data
7.2
27
Not enough data
Data Capture
8.3
42
Not enough data
8.5
42
Not enough data
8.1
42
Not enough data
8.3
42
Not enough data
Analytics
9.1
42
Not enough data
8.8
42
Not enough data
Customization
8.7
41
Not enough data
8.6
41
Not enough data
8.7
42
Not enough data
8.7
42
Not enough data
Agentic AI - Lead Scoring
6.4
12
Not enough data
6.7
13
Not enough data
6.7
12
Not enough data
6.8
12
Not enough data
Attribution
8.5
21
Not enough data
8.6
22
Not enough data
8.0
21
Not enough data
Discovery
8.6
22
Not enough data
8.3
21
Not enough data
8.3
22
Not enough data
Management
8.4
22
Not enough data
8.4
22
Not enough data
Platform
8.4
22
Not enough data
8.3
21
Not enough data
Agentic AI - Sales Performance Management
7.9
21
7.1
29
8.1
20
7.0
29
7.9
21
6.8
28
Incentives
8.2
154
|
Verified
7.3
215
8.4
161
|
Verified
7.7
231
8.0
153
|
Verified
7.5
209
8.4
162
|
Verified
7.8
221
Personalization
8.5
178
|
Verified
8.2
258
8.6
179
|
Verified
8.2
245
8.6
185
|
Verified
8.9
274
8.4
172
|
Verified
8.6
246
Administrative
8.5
170
|
Verified
8.1
253
8.5
174
|
Verified
8.2
246
8.4
162
7.8
199
Agentic AI - Email Tracking
7.7
30
7.4
24
7.5
29
7.6
24
7.6
30
7.6
24
7.0
29
7.0
24
7.0
30
6.9
24
7.4
30
6.9
24
7.6
29
7.3
24
Analytics
8.3
139
8.1
167
8.3
144
7.9
143
8.4
145
Feature Not Available
Customizations
8.7
149
8.1
187
8.8
146
8.2
94
8.8
147
8.5
191
8.7
143
7.9
88
8.6
148
8.2
185
Generative AI
7.6
59
7.4
132
Agentic AI - Sales Analytics
7.5
29
Not enough data
7.5
29
Not enough data
7.1
29
Not enough data
7.4
29
Not enough data
7.5
29
Not enough data
Data Sourcing
8.3
145
Not enough data
8.4
149
Not enough data
8.3
142
Not enough data
8.6
156
Not enough data
8.5
147
Not enough data
Predictive Analytics
8.5
147
Not enough data
8.3
139
Not enough data
8.0
124
Not enough data
8.2
130
Not enough data
Sales Management
8.5
154
Not enough data
8.3
131
Not enough data
8.5
145
Not enough data
8.8
152
Not enough data
Agentic AI - Sales Enablement
6.1
6
Not enough data
6.1
6
Not enough data
6.1
6
Not enough data
Content Management
8.2
10
Not enough data
8.0
10
Not enough data
8.0
10
Not enough data
8.8
10
Not enough data
8.2
10
Not enough data
Analytics
9.0
10
Not enough data
8.3
10
Not enough data
8.3
10
Not enough data
8.3
10
Not enough data
Learning Management - Sales Enablement
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Revenue Enablement - Sales Enablement
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Relationship Management - Insurance CRM
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Follow up Automation - Insurance CRM
Not enough data
Not enough data
Not enough data
Not enough data
Document Management - Insurance CRM
Not enough data
Not enough data
Integrations & Reports - Insurance CRM
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Zoho CRM and monday CRM are categorized as Email Tracking, Sales Performance Management, and CRM
Unique Categories
Zoho CRM is categorized as Client Portal, Customer Journey Mapping, Quote-to-Cash, Sales Engagement, AI Sales Assistant, Sales Analytics, Sales Gamification, CPQ, Lead Capture, Lead Scoring, Sales Enablement, and Insurance CRM
monday CRM has no unique categories
Reviews
Reviewers' Company Size
Zoho CRM
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
monday CRM
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
16.0%
Computer Software
10.0%
Marketing and Advertising
8.9%
Financial Services
3.6%
Real Estate
3.5%
Other
58.1%
Marketing and Advertising
12.4%
Information Technology and Services
7.9%
Construction
4.6%
Computer Software
4.5%
Real Estate
3.7%
Other
66.9%
Alternatives
Discussions
What have you found better than ZOHO
5 Comments
PC
Zoho One, with over 45 business applications, all centrally managed and synchronized, is the leader in breadth of application and breadth of security versus...Read more
can we create segmentation in this
3 Comments
Official Response from Zoho CRM
Yes Lavanya,
Zoho CRM supports segmentation. Segment your prospects/customers into buckets based on a pre-defined criteria, to identify cross-sell/up-sell...Read more
Can I use Monday.com to set-up an online application or a questionnaire for my external clients?
2 Comments
MY
Yes. Easy to do.Read more
What is monday sales CRM used for?
1 Comment
PK
Monday CRM is used for sales, project management, tracking and so much more. Team collaboration and engagement in addition to automation and task management...Read more
monday CRM has no more discussions with answers
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