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At a Glance
Market Segments
Small-Business (61.9% of reviews)
Small-Business (85.3% of reviews)
Entry-Level Pricing
Free
$79.00 Per Month
Zoho CRM
Star Rating
(2,847)4.1 out of 5
Market Segments
Small-Business (61.9% of reviews)
Pros & Cons
Entry-Level Pricing
Free
Free Trial is available
Browse all 5 pricing planslemlist
Star Rating
(1,006)4.5 out of 5
Market Segments
Small-Business (85.3% of reviews)
Pros & Cons
Entry-Level Pricing
$79.00 Per Month
Browse all 4 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Zoho CRM excels in Task Management with a score of 8.7, allowing for effective organization of tasks and projects. In contrast, lemlist scores slightly lower at 8.2, which some reviewers mention may limit their ability to manage tasks efficiently.
- Reviewers mention that lemlist shines in Email Tracking/Automation, scoring 9.0, which is higher than Zoho CRM's 8.8. Users appreciate lemlist's robust email automation features, which they say enhance their outreach efforts significantly.
- G2 users highlight the superior Quality of Support from lemlist, scoring 9.0 compared to Zoho CRM's 7.6. Many users report that lemlist's support team is responsive and helpful, making it easier to resolve issues quickly.
- Users on G2 note that Zoho CRM offers better CRM Integration with a score of 8.9, which reviewers say allows for seamless connectivity with other tools. In contrast, lemlist's score of 8.4 indicates some limitations in integration capabilities.
- Reviewers mention that Zoho CRM's Ease of Setup is rated at 7.9, which some users find a bit challenging compared to lemlist's impressive score of 8.8. Users appreciate lemlist's straightforward onboarding process, making it easier for new users to get started.
- Users report that both products perform well in Workflow Management, with both scoring 8.6. However, reviewers say that Zoho CRM's features are more comprehensive, allowing for more complex workflows compared to lemlist's offerings.
Pricing
Entry-Level Pricing
Zoho CRM
Free Edition
Free
With three free users and essentials like leads, documents and mobile apps, it’s a perfect fit
for your home business.
- Leads, Contacts, Accounts
- Tasks, Events, Call log, and Notes
- Opportunities
lemlist
Multichannel Expert
$79.00
Per Month
For scaling businesses
- Unlimited multichannel follow-ups
- Auto LinkedIn visits, invites, & messages
- WhatsApp messages
Free Trial
Zoho CRM
Free Trial is available
lemlist
Free Trial is available
Ratings
Meets Requirements
8.4
2,424
8.7
675
Ease of Use
8.3
2,437
8.8
891
Ease of Setup
8.0
1,206
8.7
561
Ease of Admin
8.0
1,009
8.6
254
Quality of Support
7.6
2,218
9.0
637
Has the product been a good partner in doing business?
8.0
985
8.8
247
Product Direction (% positive)
8.0
2,359
9.5
666
Features by Category
Sales Force Automation
8.5
1624
|
Verified
Not enough data
8.3
873
|
Verified
Not enough data
8.2
1547
|
Verified
Not enough data
8.2
1623
|
Verified
Not enough data
7.8
1186
|
Verified
Not enough data
8.4
667
|
Verified
Not enough data
7.9
1216
|
Verified
Not enough data
8.0
1206
|
Verified
Not enough data
8.2
1318
|
Verified
Not enough data
Marketing Automation
8.0
1335
|
Verified
Not enough data
7.9
1299
|
Verified
Not enough data
8.4
1521
|
Verified
Not enough data
7.9
1124
|
Verified
Not enough data
Customer Support
8.0
1199
|
Verified
Not enough data
7.9
1200
|
Verified
Not enough data
7.9
1234
|
Verified
Not enough data
7.8
1067
|
Verified
Not enough data
8.0
1110
|
Verified
Not enough data
Reporting & Analytics
8.2
1496
|
Verified
Not enough data
8.2
1552
|
Verified
Not enough data
8.1
1052
|
Verified
Not enough data
Mobile & Social
8.1
1080
|
Verified
Not enough data
8.0
1091
|
Verified
Not enough data
8.0
1196
|
Verified
Not enough data
Platform
8.1
856
|
Verified
Not enough data
8.1
828
|
Verified
Not enough data
8.4
859
|
Verified
Not enough data
8.1
649
|
Verified
Not enough data
7.8
549
|
Verified
Not enough data
8.1
719
|
Verified
Not enough data
8.4
840
|
Verified
Not enough data
8.1
662
|
Verified
Not enough data
Integration
8.3
650
|
Verified
Not enough data
8.1
634
|
Verified
Not enough data
8.0
599
|
Verified
Not enough data
Generative AI
8.2
179
Not enough data
Agentic AI - CRM
8.1
64
Not enough data
8.3
62
Not enough data
8.0
63
Not enough data
8.0
63
Not enough data
8.2
63
Not enough data
8.2
63
Not enough data
8.2
63
Not enough data
Email Marketing
Not enough data
Feature Not Available
Not enough data
8.8
219
|
Verified
Not enough data
Feature Not Available
Not enough data
9.0
218
|
Verified
Not enough data
9.2
219
|
Verified
Not enough data
9.0
205
Not enough data
Feature Not Available
Not enough data
8.5
199
|
Verified
Not enough data
Feature Not Available
Reporting & Analytics
Not enough data
8.4
207
|
Verified
Not enough data
8.6
212
|
Verified
Generative AI
Not enough data
7.4
103
Not enough data
7.4
102
Agentic AI - Email Marketing
Not enough data
7.7
99
Not enough data
7.7
97
Not enough data
7.8
100
Not enough data
7.7
97
Not enough data
7.6
97
Integration
Not enough data
8.3
206
|
Verified
Not enough data
7.7
196
|
Verified
Not enough data
7.6
198
|
Verified
Not enough data
7.7
196
|
Verified
Not enough data
7.7
187
Not enough data
Feature Not Available
Configuration - cpq
Feature Not Available
Not enough data
Feature Not Available
Not enough data
8.3
60
Not enough data
8.3
56
Not enough data
8.4
61
Not enough data
Pricing
8.1
63
Not enough data
7.5
58
Not enough data
8.1
57
Not enough data
8.4
59
Not enough data
8.6
59
Not enough data
8.5
57
Not enough data
Quoting
8.4
59
Not enough data
8.3
53
Not enough data
8.4
54
Not enough data
8.4
56
Not enough data
8.6
53
Not enough data
Admin
8.2
90
Not enough data
7.7
84
Not enough data
8.3
87
Not enough data
8.3
84
Not enough data
Channels
8.1
58
Not enough data
7.7
53
Not enough data
8.0
50
Not enough data
Platform
8.4
90
Not enough data
8.2
86
Not enough data
8.0
78
Not enough data
8.5
89
Not enough data
8.4
91
Not enough data
8.6
20
Not enough data
Generative AI - cpq
7.4
15
Not enough data
7.5
16
Not enough data
7.7
16
Not enough data
Competition
8.7
58
|
Verified
Not enough data
8.7
57
|
Verified
Not enough data
8.7
57
|
Verified
Not enough data
8.5
53
|
Verified
Not enough data
8.5
55
|
Verified
Not enough data
7.9
18
Not enough data
Agentic AI - Sales Gamification
Not enough data
Not enough data
Integrations
8.9
61
|
Verified
Not enough data
8.8
59
Not enough data
8.7
45
Not enough data
Platform
8.8
65
|
Verified
Not enough data
8.9
64
|
Verified
Not enough data
8.8
58
|
Verified
Not enough data
8.8
63
|
Verified
Not enough data
8.8
63
|
Verified
Not enough data
Employee Features
8.9
66
|
Verified
Not enough data
8.8
68
|
Verified
Not enough data
8.8
68
|
Verified
Not enough data
Lead Generation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Lead Facilitation
8.4
72
7.9
37
8.8
73
8.1
38
8.8
73
8.3
38
8.8
73
7.7
37
Organization
8.6
74
7.7
37
8.4
73
8.2
37
8.6
73
8.4
35
Performance Analysis
Feature Not Available
6.7
36
8.6
75
7.7
36
Sales Analysis
8.4
69
6.9
34
8.4
73
6.7
34
Generative AI
8.1
27
8.1
31
8.0
27
8.4
31
Agentic AI - AI Sales Assistant
Not enough data
8.0
30
Not enough data
7.9
31
Not enough data
7.8
29
Not enough data
7.4
29
Not enough data
7.8
29
Not enough data
7.6
29
Not enough data
7.5
30
Diagnosis
Not enough data
7.7
127
Not enough data
8.1
127
Not enough data
8.0
127
Not enough data
8.3
127
Tracking
Not enough data
8.3
124
Not enough data
8.2
125
Not enough data
8.6
127
Not enough data
Feature Not Available
Not enough data
8.3
126
Reporting
Not enough data
8.6
127
Not enough data
8.5
127
Not enough data
8.3
126
Not enough data
7.9
124
Agentic AI - Email Deliverability
Not enough data
7.8
112
Not enough data
7.5
109
Not enough data
7.5
108
Not enough data
7.4
108
Not enough data
7.4
108
Integrated Workflows
8.7
160
8.1
533
8.8
156
8.8
551
8.3
146
7.1
497
8.2
141
8.1
511
8.9
154
7.9
502
8.8
153
7.5
478
8.5
148
7.5
463
Repeatability and Reportability
8.4
145
7.8
458
8.6
150
8.4
478
8.5
143
8.3
462
8.2
138
7.4
440
7.9
121
6.9
431
AI and Automation
8.2
147
7.5
440
8.4
146
7.5
443
8.3
140
7.6
435
8.1
134
7.1
419
7.8
126
7.0
418
Generative AI
7.4
69
7.3
410
Agentic AI - Sales Engagement
7.8
27
7.1
286
7.7
25
7.5
288
7.9
26
7.4
283
7.8
25
6.8
281
7.6
26
7.1
281
7.9
26
6.9
283
8.0
25
7.1
282
Customer Requirements
8.5
52
Not enough data
8.5
51
Not enough data
8.5
53
Not enough data
Contracts
8.5
51
Not enough data
8.2
48
Not enough data
8.4
51
Not enough data
Revenue
8.5
53
Not enough data
8.5
51
Not enough data
8.4
48
Not enough data
Platform Basics
8.4
97
Not enough data
8.6
92
Not enough data
8.5
96
Not enough data
8.3
88
Not enough data
8.8
55
Not enough data
Agentic AI - Customer Journey Mapping
6.7
10
Not enough data
Content
8.9
78
Not enough data
8.6
75
Not enough data
8.5
75
Not enough data
8.7
76
Not enough data
8.6
74
Not enough data
Collaboration
8.7
75
Not enough data
8.5
77
Not enough data
8.9
79
Not enough data
8.9
82
Not enough data
8.7
76
Not enough data
8.6
74
Not enough data
Lead Monitoring
9.0
41
Not enough data
8.9
41
Not enough data
8.7
41
Not enough data
Agentic AI - Lead Capture
7.1
26
Not enough data
7.1
26
Not enough data
Data Capture
8.3
41
Not enough data
8.5
41
Not enough data
8.1
41
Not enough data
8.3
41
Not enough data
Analytics
9.1
41
Not enough data
8.8
41
Not enough data
Customization
8.7
40
Not enough data
8.5
40
Not enough data
8.8
41
Not enough data
8.7
41
Not enough data
Agentic AI - Lead Scoring
6.1
11
Not enough data
6.4
12
Not enough data
6.4
11
Not enough data
6.5
11
Not enough data
Attribution
8.4
20
Not enough data
8.5
21
Not enough data
7.9
20
Not enough data
Discovery
8.6
21
Not enough data
8.3
20
Not enough data
8.2
21
Not enough data
Management
8.3
21
Not enough data
8.3
21
Not enough data
Platform
8.3
21
Not enough data
8.3
20
Not enough data
Agentic AI - Sales Performance Management
7.9
20
Not enough data
8.2
19
Not enough data
7.8
20
Not enough data
Incentives
8.2
152
|
Verified
Not enough data
8.3
159
|
Verified
Not enough data
8.0
151
|
Verified
Not enough data
8.4
160
|
Verified
Not enough data
Personalization
8.5
176
|
Verified
Not enough data
8.6
177
|
Verified
Not enough data
8.6
183
|
Verified
Not enough data
8.4
170
|
Verified
Not enough data
Administrative
8.5
168
|
Verified
Not enough data
8.5
172
|
Verified
Not enough data
8.3
160
Not enough data
Agentic AI - Email Tracking
7.6
29
Not enough data
7.4
28
Not enough data
7.5
29
Not enough data
6.9
28
Not enough data
6.9
29
Not enough data
7.4
29
Not enough data
7.5
28
Not enough data
Analytics
8.3
138
Not enough data
8.3
144
Not enough data
8.4
145
Not enough data
Customizations
8.7
149
Not enough data
8.8
146
Not enough data
8.7
147
Not enough data
8.7
143
Not enough data
8.6
148
Not enough data
Generative AI
7.6
59
Not enough data
Agentic AI - Sales Analytics
7.4
28
Not enough data
7.5
28
Not enough data
7.0
28
Not enough data
7.3
28
Not enough data
7.4
28
Not enough data
Data Sourcing
8.3
143
Not enough data
8.4
147
Not enough data
8.3
140
Not enough data
8.6
152
Not enough data
8.5
144
Not enough data
Predictive Analytics
8.5
144
Not enough data
8.3
136
Not enough data
8.0
122
Not enough data
8.2
128
Not enough data
Sales Management
8.5
151
Not enough data
8.3
129
Not enough data
8.5
142
Not enough data
8.8
149
Not enough data
Agentic AI - Outbound Call Tracking
Not enough data
7.3
23
Not enough data
7.0
22
Calling
Not enough data
7.7
27
Not enough data
6.8
28
Not enough data
7.6
28
Not enough data
7.7
28
Not enough data
7.7
28
Contacts
Not enough data
8.4
29
Not enough data
8.5
28
Not enough data
8.3
28
Insights
Not enough data
8.3
28
Not enough data
7.7
28
Not enough data
6.9
28
Not enough data
9.0
28
Not enough data
8.5
28
Not enough data
7.1
28
Agentic AI - Sales Enablement
6.1
6
Not enough data
6.1
6
Not enough data
6.1
6
Not enough data
Content Management
8.2
10
Not enough data
8.0
10
Not enough data
8.0
10
Not enough data
8.8
10
Not enough data
8.2
10
Not enough data
Analytics
9.0
10
Not enough data
8.3
10
Not enough data
8.3
10
Not enough data
8.3
10
Not enough data
Learning Management - Sales Enablement
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Revenue Enablement - Sales Enablement
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Relationship Management - Insurance CRM
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Follow up Automation - Insurance CRM
Not enough data
Not enough data
Not enough data
Not enough data
Document Management - Insurance CRM
Not enough data
Not enough data
Integrations & Reports - Insurance CRM
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Zoho CRM and lemlist are categorized as Sales Engagement and AI Sales Assistant
Unique Categories
Zoho CRM is categorized as Client Portal, Customer Journey Mapping, Quote-to-Cash, Sales Analytics, Quote Management, Email Tracking, Sales Gamification, Sales Performance Management, CRM, CPQ, Lead Capture, Lead Scoring, Sales Enablement, and Insurance CRM
Reviews
Reviewers' Company Size
Zoho CRM
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
lemlist
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
16.0%
Computer Software
9.8%
Marketing and Advertising
8.9%
Real Estate
3.5%
Financial Services
3.5%
Other
58.2%
Computer Software
17.0%
Marketing and Advertising
16.6%
Information Technology and Services
14.6%
Consulting
5.3%
Staffing and Recruiting
5.0%
Other
41.5%
Alternatives
Discussions
What have you found better than ZOHO
5 Comments
PC
Zoho One, with over 45 business applications, all centrally managed and synchronized, is the leader in breadth of application and breadth of security versus...Read more
Is Zoho CRM really free?
4 Comments
AP
Zoho CRM offers a free version, but it also provides various paid plans with additional features and capabilities. The free version typically has...Read more
can we create segmentation in this
3 Comments
Official Response from Zoho CRM
Yes Lavanya,
Zoho CRM supports segmentation. Segment your prospects/customers into buckets based on a pre-defined criteria, to identify cross-sell/up-sell...Read more
What is lemlist used for?
1 Comment
EM
lemlist is an email management solution that helps businesses streamline processes related to optimizing sales engagement, sending personalized emails,...Read more
lemlist has no more discussions with answers
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