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At a Glance
Market Segments
Small-Business (60.8% of reviews)
Small-Business (61.8% of reviews)
Entry-Level Pricing
$0.00
Free
HubSpot Sales Hub
Star Rating
(13,386)4.4 out of 5
Market Segments
Small-Business (60.8% of reviews)
Pros & Cons
Entry-Level Pricing
$0.00
Free Trial is available
Browse all 4 pricing plansZoho CRM
Star Rating
(2,849)4.1 out of 5
Market Segments
Small-Business (61.8% of reviews)
Pros & Cons
Entry-Level Pricing
Free
Free Trial is available
Browse all 5 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that HubSpot Sales Hub excels in automation capabilities, allowing users to streamline their workflows effectively. Many users appreciate how it automates tasks and emails, which helps them stay organized and manage their sales activities efficiently.
- Users say that Zoho CRM offers a more affordable solution for small businesses, with powerful automation and integration features. Reviewers highlight its flexibility and ease of use, making it a strong contender for those looking for budget-friendly options without sacrificing functionality.
- According to verified reviews, HubSpot Sales Hub has a higher overall satisfaction score, reflecting its strong market presence and user-friendly interface. Users find it easy to navigate and appreciate the centralized customer information, which enhances their sales processes.
- Reviewers mention that while Zoho CRM is praised for its robust reporting and integration with other Zoho apps, some users experience challenges with configuration. This can lead to a steeper learning curve for those unfamiliar with CRM systems.
- G2 reviewers highlight that HubSpot Sales Hub's recent updates and features, such as advanced lead tracking and performance analytics, significantly improve user experience. Users feel empowered to assess lead value and monitor team performance effectively.
- Users report that both platforms provide solid customer support, but HubSpot Sales Hub stands out with its higher quality ratings. Reviewers appreciate the responsive support team, which enhances their overall satisfaction and helps resolve issues quickly.
Pricing
Entry-Level Pricing
HubSpot Sales Hub
Free HubSpot CRM
$0.00
A foundational CRM that helps businesses organize their interactions, and create great experiences for their customers.
- Contact management
- Contact website activity
- Companies
Zoho CRM
Free Edition
Free
With three free users and essentials like leads, documents and mobile apps, it’s a perfect fit
for your home business.
- Leads, Contacts, Accounts
- Tasks, Events, Call log, and Notes
- Opportunities
Free Trial
HubSpot Sales Hub
Free Trial is available
Zoho CRM
Free Trial is available
Ratings
Meets Requirements
8.6
9,753
8.4
2,427
Ease of Use
8.7
10,639
8.3
2,440
Ease of Setup
8.3
4,617
8.0
1,209
Ease of Admin
8.6
3,112
8.0
1,011
Quality of Support
8.6
8,781
7.6
2,221
Has the product been a good partner in doing business?
8.7
3,066
8.0
987
Product Direction (% positive)
8.7
9,333
8.0
2,362
Features by Category
Sales Force Automation
8.7
6036
|
Verified
8.5
1624
|
Verified
Feature Not Available
8.3
872
|
Verified
8.5
5887
|
Verified
8.2
1546
|
Verified
8.5
6079
|
Verified
8.2
1622
|
Verified
7.8
4185
|
Verified
7.8
1185
|
Verified
8.5
5046
|
Verified
8.4
666
|
Verified
7.8
3241
|
Verified
7.9
1215
|
Verified
7.8
3147
|
Verified
8.0
1205
|
Verified
8.2
2440
8.2
1317
|
Verified
Marketing Automation
8.7
5369
|
Verified
8.0
1334
|
Verified
8.5
5036
|
Verified
7.9
1298
|
Verified
8.7
5178
|
Verified
8.4
1521
|
Verified
8.1
4426
|
Verified
7.9
1123
|
Verified
Customer Support
8.3
3619
|
Verified
8.0
1198
|
Verified
8.2
2449
7.9
1199
|
Verified
8.4
3282
|
Verified
7.9
1233
|
Verified
8.0
3264
|
Verified
7.8
1066
|
Verified
8.3
3497
|
Verified
8.0
1109
|
Verified
Reporting & Analytics
8.2
5744
|
Verified
8.2
1496
|
Verified
8.4
6097
|
Verified
8.2
1551
|
Verified
7.9
4271
|
Verified
8.1
1051
|
Verified
Mobile & Social
8.0
3792
|
Verified
8.1
1079
|
Verified
8.1
2444
|
Verified
8.0
1090
|
Verified
7.7
4112
|
Verified
8.0
1195
|
Verified
Platform
8.1
2899
|
Verified
8.1
855
|
Verified
8.3
2515
|
Verified
8.1
828
|
Verified
8.5
2971
|
Verified
8.4
858
|
Verified
8.1
2274
|
Verified
8.1
648
|
Verified
7.5
1968
7.8
548
|
Verified
8.0
2568
|
Verified
8.1
718
|
Verified
8.6
2971
|
Verified
8.4
839
|
Verified
8.0
1657
8.1
662
|
Verified
Integration
8.4
2258
|
Verified
8.3
649
|
Verified
8.2
2362
|
Verified
8.1
633
|
Verified
8.1
2221
|
Verified
8.0
598
|
Verified
Generative AI
7.4
668
8.2
178
Agentic AI - CRM
7.1
207
8.1
64
7.1
205
8.3
62
7.3
203
8.0
63
7.1
206
8.0
63
7.0
205
8.2
63
7.1
205
8.2
63
7.1
205
8.2
63
Configuration - cpq
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
8.3
60
Not enough data
8.3
56
Not enough data
8.4
61
Pricing
Not enough data
8.1
63
Not enough data
7.5
58
Not enough data
8.1
57
Not enough data
8.4
59
Not enough data
8.6
59
Not enough data
8.5
57
Quoting
Not enough data
8.4
59
Not enough data
8.3
53
Not enough data
8.4
54
Not enough data
8.4
56
Not enough data
8.6
53
Admin
Not enough data
8.2
90
Not enough data
7.7
84
Not enough data
8.3
87
Not enough data
8.3
84
Channels
Not enough data
8.1
58
Not enough data
7.7
53
Not enough data
8.0
50
Platform
Not enough data
8.4
90
Not enough data
8.2
86
Not enough data
8.0
78
Not enough data
8.5
89
Not enough data
8.4
91
Not enough data
8.6
20
Generative AI - cpq
Not enough data
7.4
15
Not enough data
7.5
16
Not enough data
7.7
16
Competition
Not enough data
8.7
58
|
Verified
Not enough data
8.7
57
|
Verified
Not enough data
8.7
57
|
Verified
Not enough data
8.5
53
|
Verified
Not enough data
8.5
55
|
Verified
Not enough data
7.9
18
Agentic AI - Sales Gamification
Not enough data
Not enough data
Integrations
Not enough data
8.9
61
|
Verified
Not enough data
8.8
59
Not enough data
8.7
45
Platform
Not enough data
8.8
65
|
Verified
Not enough data
8.9
64
|
Verified
Not enough data
8.8
58
|
Verified
Not enough data
8.8
63
|
Verified
Not enough data
8.8
63
|
Verified
Employee Features
Not enough data
8.9
66
|
Verified
Not enough data
8.8
68
|
Verified
Not enough data
8.8
68
|
Verified
Lead Generation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Lead Facilitation
8.4
527
8.4
72
8.6
623
8.8
73
8.8
651
8.8
73
8.9
658
8.8
73
Organization
9.0
680
8.6
74
8.8
666
8.4
73
8.7
604
8.6
73
Performance Analysis
8.3
558
Feature Not Available
8.8
667
8.6
75
Sales Analysis
8.5
562
8.4
69
8.7
618
8.4
73
Generative AI
8.2
157
8.1
27
8.3
157
8.0
27
Agentic AI - AI Sales Assistant
7.9
21
Not enough data
8.0
20
Not enough data
8.0
21
Not enough data
8.0
21
Not enough data
8.2
21
Not enough data
8.1
21
Not enough data
8.4
21
Not enough data
Integrated Workflows
8.8
1628
8.7
160
9.0
1672
8.8
156
8.3
1435
8.3
146
8.2
1335
8.2
141
8.8
1518
8.9
154
8.7
1381
8.8
153
8.6
1302
8.5
148
Repeatability and Reportability
8.6
1476
8.4
145
8.7
1544
8.6
150
8.6
1516
8.5
143
8.1
1392
8.2
138
Feature Not Available
7.9
121
AI and Automation
8.2
1242
8.2
147
8.1
1209
8.4
146
8.2
1201
8.3
140
7.8
1081
8.1
134
7.7
1027
7.8
126
Generative AI
7.4
492
7.4
69
Agentic AI - Sales Engagement
7.0
176
7.8
27
7.2
177
7.7
25
7.2
178
7.9
26
7.3
177
7.8
25
7.2
178
7.6
26
7.2
178
7.9
26
7.2
179
8.0
25
Call Analytics
8.2
300
Not enough data
7.9
268
Not enough data
8.1
277
Not enough data
Feature Not Available
Not enough data
Agent Performance Management
Feature Not Available
Not enough data
7.5
242
Not enough data
7.7
252
Not enough data
Generative AI
7.7
111
Not enough data
Agentic AI - Conversation Intelligence
7.5
25
Not enough data
7.5
25
Not enough data
7.7
25
Not enough data
7.3
25
Not enough data
7.7
24
Not enough data
7.4
24
Not enough data
7.4
24
Not enough data
Customer Requirements
Not enough data
8.5
52
Not enough data
8.5
51
Not enough data
8.5
53
Contracts
Not enough data
8.5
51
Not enough data
8.2
48
Not enough data
8.4
51
Revenue
Not enough data
8.5
53
Not enough data
8.5
51
Not enough data
8.4
48
Platform Basics
Not enough data
8.4
97
Not enough data
8.6
92
Not enough data
8.5
96
Not enough data
8.3
88
Not enough data
8.8
55
Agentic AI - Customer Journey Mapping
Not enough data
6.7
10
Content
Not enough data
8.9
78
Not enough data
8.6
75
Not enough data
8.5
75
Not enough data
8.7
76
Not enough data
8.6
74
Collaboration
Not enough data
8.7
75
Not enough data
8.5
77
Not enough data
8.9
79
Not enough data
8.9
82
Not enough data
8.7
76
Not enough data
8.6
74
Responses
8.1
9
Not enough data
8.3
9
Not enough data
7.4
9
Not enough data
Automation - AI Agents
8.8
8
Not enough data
9.0
8
Not enough data
8.5
8
Not enough data
8.5
8
Not enough data
8.6
7
Not enough data
Platform
8.0
9
Not enough data
8.1
9
Not enough data
8.8
8
Not enough data
Autonomy - AI Agents
7.7
8
Not enough data
7.5
8
Not enough data
7.9
8
Not enough data
7.5
8
Not enough data
Generative AI
9.0
8
Not enough data
9.0
8
Not enough data
Lead Monitoring
Not enough data
9.0
41
Not enough data
8.9
41
Not enough data
8.7
41
Agentic AI - Lead Capture
Not enough data
7.1
26
Not enough data
7.1
26
Data Capture
Not enough data
8.3
41
Not enough data
8.5
41
Not enough data
8.1
41
Not enough data
8.3
41
Analytics
Not enough data
9.1
41
Not enough data
8.8
41
Customization
Not enough data
8.7
40
Not enough data
8.5
40
Not enough data
8.8
41
Not enough data
8.7
41
Integrations
8.3
522
Not enough data
9.0
718
Not enough data
8.3
587
Not enough data
8.4
576
Not enough data
7.7
487
Not enough data
Branding & Customizatio
8.6
627
Not enough data
8.7
647
Not enough data
8.4
569
Not enough data
Automatic Rules & Configurations
8.7
621
Not enough data
8.9
630
Not enough data
8.5
587
Not enough data
Agentic AI - Business Scheduling
7.6
46
Not enough data
7.6
46
Not enough data
Agentic AI - Visitor Identification
6.0
17
Not enough data
Agentic AI - Lead Scoring
Not enough data
6.1
11
Not enough data
6.4
12
Not enough data
6.4
11
Not enough data
6.5
11
Attribution
Not enough data
8.4
20
Not enough data
8.5
21
Not enough data
7.9
20
Discovery
Not enough data
8.6
21
Not enough data
8.3
20
Not enough data
8.2
21
Management
Not enough data
8.3
21
Not enough data
8.3
21
Platform
Not enough data
8.3
21
Not enough data
8.3
20
Agentic AI - Sales Performance Management
6.6
78
7.9
20
6.8
78
8.2
19
6.6
78
7.8
20
Incentives
7.9
768
8.2
153
|
Verified
8.1
845
|
Verified
8.3
160
|
Verified
7.6
716
|
Verified
8.0
152
|
Verified
8.3
941
8.4
161
|
Verified
Personalization
8.4
966
8.5
177
|
Verified
8.5
1096
|
Verified
8.6
178
|
Verified
8.8
1194
|
Verified
8.6
184
|
Verified
8.5
986
|
Verified
8.4
171
|
Verified
Administrative
8.6
1020
|
Verified
8.5
169
|
Verified
8.4
900
|
Verified
8.5
173
|
Verified
8.3
856
8.3
161
Agentic AI - Email Tracking
6.9
115
7.6
29
6.9
115
7.4
28
7.0
115
7.5
29
6.9
115
6.9
28
6.9
114
6.9
29
6.9
115
7.4
29
7.0
116
7.5
28
Analytics
8.7
2089
8.3
138
8.8
2078
8.3
144
Feature Not Available
8.4
145
Customizations
8.8
2130
8.7
149
8.9
2129
8.8
146
8.8
2222
8.7
147
Feature Not Available
8.7
143
8.9
2202
8.6
148
Generative AI
7.5
482
7.6
59
Agentic AI - Sales Analytics
6.9
101
7.4
28
7.1
100
7.5
28
7.2
98
7.0
28
7.3
100
7.3
28
7.2
99
7.4
28
Data Sourcing
8.3
1350
8.3
144
8.4
1419
8.4
148
8.2
1287
8.3
141
8.6
1537
8.6
153
8.4
1381
8.5
145
Predictive Analytics
8.1
1338
8.5
145
8.2
1298
8.3
137
7.7
1125
8.0
123
7.9
1257
8.2
129
Sales Management
8.8
1546
8.5
152
7.9
1239
8.3
130
8.4
1401
8.5
143
8.9
1611
8.8
150
Agentic AI - Outbound Call Tracking
7.5
64
Not enough data
7.2
62
Not enough data
Calling
8.6
1192
Not enough data
8.1
984
Not enough data
8.6
1151
Not enough data
8.7
1183
Not enough data
7.9
71
Not enough data
Contacts
8.7
1258
Not enough data
8.4
1100
Not enough data
8.6
1160
Not enough data
Insights
9.0
1347
Not enough data
8.7
1188
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
8.4
1092
Not enough data
7.6
67
Not enough data
Agentic AI - Sales Enablement
7.1
64
6.1
6
7.1
63
6.1
6
7.0
62
6.1
6
Content Management
8.4
804
8.2
10
Feature Not Available
8.0
10
Feature Not Available
8.0
10
8.2
813
8.8
10
8.4
799
8.2
10
Analytics
8.4
882
9.0
10
8.4
883
8.3
10
8.4
828
8.3
10
8.3
802
8.3
10
Learning Management - Sales Enablement
7.5
39
Not enough data
7.4
38
Not enough data
7.8
40
Not enough data
Revenue Enablement - Sales Enablement
7.3
38
Not enough data
7.2
38
Not enough data
7.4
39
Not enough data
Relationship Management - Insurance CRM
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Follow up Automation - Insurance CRM
Not enough data
Not enough data
Not enough data
Not enough data
Document Management - Insurance CRM
Not enough data
Not enough data
Integrations & Reports - Insurance CRM
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
HubSpot Sales Hub and Zoho CRM are categorized as Sales Engagement, AI Sales Assistant, Sales Enablement, Sales Analytics, Email Tracking, Sales Performance Management, CRM, and Insurance CRM
Unique Categories
HubSpot Sales Hub is categorized as Conversation Intelligence, Business Scheduling, Outbound Call Tracking, Visitor Identification, and AI Agents For Business Operations
Zoho CRM is categorized as Client Portal, Customer Journey Mapping, Quote-to-Cash, Sales Gamification, CPQ, Lead Capture, and Lead Scoring
Reviews
Reviewers' Company Size
HubSpot Sales Hub
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Zoho CRM
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
15.9%
Information Technology and Services
12.1%
Marketing and Advertising
9.9%
Financial Services
4.3%
Education Management
3.2%
Other
54.6%
Information Technology and Services
16.1%
Computer Software
9.9%
Marketing and Advertising
8.9%
Real Estate
3.5%
Financial Services
3.5%
Other
58.1%
Alternatives
Discussions
Can I automate multiple scheduled sales email sends based on the suggested optimized send times?
6 Comments
JF
Yes, you can schedule automated emails at suggested optimized times. You can send single emails or sequences.Read more
Will Hubspot connect well with variety of accounting softwares?
5 Comments
CM
There aren’t any native integrations that I’m aware of. There are a few you can set up through Zapier. A word of caution: HubSpot isn’t currently compliant...Read more
Is there any way to email and add a call task on the same day in sequences?
4 Comments
KH
yes you can use sequences for email and then make a workflow for adding task same day .Read more
What have you found better than ZOHO
5 Comments
PC
Zoho One, with over 45 business applications, all centrally managed and synchronized, is the leader in breadth of application and breadth of security versus...Read more
Is Zoho CRM really free?
4 Comments
AP
Zoho CRM offers a free version, but it also provides various paid plans with additional features and capabilities. The free version typically has...Read more
can we create segmentation in this
3 Comments
Official Response from Zoho CRM
Yes Lavanya,
Zoho CRM supports segmentation. Segment your prospects/customers into buckets based on a pre-defined criteria, to identify cross-sell/up-sell...Read more
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