Compare Zoho CRM and folk 
Featured Products
At a Glance
Market Segments
Small-Business (61.6% of reviews)
Small-Business (97.5% of reviews)
Entry-Level Pricing
Free
Starting at $30.00 1 Users Per Year
Zoho CRM
Star Rating
(2,892)4.1 out of 5
Market Segments
Small-Business (61.6% of reviews)
Pros & Cons
Entry-Level Pricing
Free
Browse all 5 pricing plansfolk
Star Rating
(320)4.5 out of 5
Market Segments
Small-Business (97.5% of reviews)
Pros & Cons
Entry-Level Pricing
Starting at $30.00 1 Users Per Year
Browse all 2 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Zoho CRM excels in its integration capabilities, allowing users to seamlessly connect with other Zoho products like Zoho Books for invoicing. This centralized communication hub is praised for keeping all client interactions organized in one place, enhancing productivity.
- Users say that folk stands out for its ease of use and simple setup. Many appreciate the lightweight nature of the app, which allows for quick onboarding and integration with tools like email and WhatsApp, making it a great choice for those who prioritize a straightforward user experience.
- Reviewers mention that while Zoho CRM offers a wealth of features, some users find it can be overwhelming at times. However, its flexibility in customizing modules without extensive technical knowledge is a significant advantage, as highlighted by users who enjoy building their own dashboards and models.
- According to verified reviews, folk receives high marks for its clarity in database organization, which helps users manage contacts effectively. This focus on organization is particularly beneficial for small businesses looking to streamline their customer relationship management.
- G2 reviewers highlight that Zoho CRM's robust analytics capabilities are a major plus, enabling users to derive insights from complex data. This feature is particularly appreciated by those who need to tell a story with their data, making it a powerful tool for decision-making.
- Users report that folk's customer support is notably strong, with many praising the responsiveness and helpfulness of the support team. This level of support can be crucial for small businesses that may not have extensive IT resources to troubleshoot issues independently.
Pricing
Entry-Level Pricing
Zoho CRM
Free Edition
Free
With three free users and essentials like leads, documents and mobile apps, it’s a perfect fit
for your home business.
- Leads, Contacts, Accounts
- Tasks, Events, Call log, and Notes
- Opportunities
folk
Standard
Starting at $30.00
1 Users Per Year
- Pipeline management
- Email campaigns
- Enrichment
Free Trial
Zoho CRM
Free Trial is available
folk
Free Trial is available
Ratings
Meets Requirements
8.4
2,460
8.4
312
Ease of Use
8.3
2,479
8.9
314
Ease of Setup
8.0
1,250
8.9
264
Ease of Admin
8.0
1,019
8.7
112
Quality of Support
7.6
2,253
9.0
263
Has the product been a good partner in doing business?
8.0
995
8.9
107
Product Direction (% positive)
8.0
2,395
9.5
310
Features by Category
Sales Force Automation
8.5
1647
|
Verified
8.6
262
8.3
876
|
Verified
7.8
242
8.2
1566
|
Verified
8.3
251
8.2
1632
|
Verified
7.4
247
7.8
1186
|
Verified
Feature Not Available
8.4
671
|
Verified
8.3
249
7.9
1217
|
Verified
Feature Not Available
8.0
1209
|
Verified
Feature Not Available
8.2
1323
|
Verified
7.1
231
Marketing Automation
8.0
1343
|
Verified
7.7
238
7.9
1304
|
Verified
7.4
229
8.4
1538
|
Verified
8.5
246
7.9
1126
|
Verified
Feature Not Available
Customer Support
8.0
1201
|
Verified
Feature Not Available
7.9
1204
|
Verified
Feature Not Available
7.9
1236
|
Verified
Feature Not Available
7.8
1068
|
Verified
Feature Not Available
8.0
1113
|
Verified
Feature Not Available
Reporting & Analytics
8.2
1510
|
Verified
6.8
67
8.2
1559
|
Verified
7.0
67
8.1
1055
|
Verified
Feature Not Available
Mobile & Social
8.1
1082
|
Verified
7.2
228
8.0
1091
|
Verified
7.7
238
8.0
1201
|
Verified
6.9
63
Platform
8.1
865
|
Verified
7.8
244
8.1
838
|
Verified
7.9
242
8.4
857
|
Verified
8.0
239
8.1
647
|
Verified
Feature Not Available
7.8
547
|
Verified
Feature Not Available
8.1
718
|
Verified
Feature Not Available
8.4
845
|
Verified
8.6
244
8.1
661
|
Verified
Feature Not Available
Integration
8.3
651
|
Verified
8.5
229
8.1
640
|
Verified
7.5
224
8.0
600
|
Verified
Feature Not Available
Generative AI
8.2
180
7.0
209
Agentic AI - CRM
8.0
65
6.0
17
8.3
63
6.7
17
8.1
66
6.6
16
8.0
65
6.2
15
8.3
64
6.3
15
8.3
64
6.0
15
8.3
64
6.4
16
Email Marketing
Not enough data
7.8
102
Not enough data
8.3
103
Not enough data
7.9
99
Not enough data
8.4
99
Not enough data
8.2
100
Not enough data
8.1
98
Not enough data
7.6
98
Not enough data
7.8
97
Not enough data
6.7
91
Reporting & Analytics
Not enough data
6.5
96
Not enough data
7.3
93
Generative AI
Not enough data
7.3
57
Not enough data
6.9
54
Agentic AI - Email Marketing
Not enough data
5.0
6
Not enough data
5.0
6
Not enough data
4.7
5
Not enough data
4.7
5
Not enough data
4.7
5
Integration
Not enough data
8.2
102
Not enough data
7.2
99
Not enough data
6.9
97
Not enough data
7.7
98
Not enough data
7.0
98
Not enough data
6.4
94
Configuration - cpq
Feature Not Available
Not enough data
Feature Not Available
Not enough data
8.3
60
Not enough data
8.3
56
Not enough data
8.4
61
Not enough data
Pricing
8.1
63
Not enough data
7.5
58
Not enough data
8.1
57
Not enough data
8.4
59
Not enough data
8.6
59
Not enough data
8.5
57
Not enough data
Quoting
8.4
59
Not enough data
8.3
53
Not enough data
8.4
54
Not enough data
8.4
56
Not enough data
8.6
53
Not enough data
Admin
8.2
90
Not enough data
7.7
84
Not enough data
8.3
87
Not enough data
8.3
84
Not enough data
Channels
8.1
58
Not enough data
7.7
53
Not enough data
8.0
50
Not enough data
Platform
8.4
90
Not enough data
8.2
86
Not enough data
8.0
78
Not enough data
8.5
89
Not enough data
8.4
91
Not enough data
8.6
20
Not enough data
Generative AI - cpq
7.4
15
Not enough data
7.5
16
Not enough data
7.7
16
Not enough data
Competition
8.7
58
|
Verified
Not enough data
8.7
57
|
Verified
Not enough data
8.7
57
|
Verified
Not enough data
8.5
53
|
Verified
Not enough data
8.5
55
|
Verified
Not enough data
7.9
18
Not enough data
Agentic AI - Sales Gamification
Not enough data
Not enough data
Integrations
8.9
61
|
Verified
Not enough data
8.8
59
Not enough data
8.7
45
Not enough data
Platform
8.8
65
|
Verified
Not enough data
8.9
64
|
Verified
Not enough data
8.8
58
|
Verified
Not enough data
8.8
63
|
Verified
Not enough data
8.8
63
|
Verified
Not enough data
Employee Features
8.9
66
|
Verified
Not enough data
8.8
68
|
Verified
Not enough data
8.8
68
|
Verified
Not enough data
Lead Generation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Lead Facilitation
8.4
72
Not enough data
8.8
73
Not enough data
8.8
73
Not enough data
8.8
73
Not enough data
Organization
8.6
74
Not enough data
8.4
73
Not enough data
8.6
73
Not enough data
Performance Analysis
Feature Not Available
Not enough data
8.6
75
Not enough data
Sales Analysis
8.4
69
Not enough data
8.4
73
Not enough data
Generative AI
8.3
27
Not enough data
8.1
27
Not enough data
Agentic AI - AI Sales Assistant
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Integrated Workflows
8.7
161
Not enough data
8.8
157
Not enough data
8.3
146
Not enough data
8.2
142
Not enough data
8.9
155
Not enough data
8.8
153
Not enough data
8.5
148
Not enough data
Repeatability and Reportability
8.4
145
Not enough data
8.6
150
Not enough data
8.6
143
Not enough data
8.2
139
Not enough data
7.9
121
Not enough data
AI and Automation
8.3
147
Not enough data
8.5
146
Not enough data
8.3
140
Not enough data
8.1
134
Not enough data
7.8
126
Not enough data
Generative AI
7.5
69
Not enough data
Agentic AI - Sales Engagement
7.9
28
Not enough data
7.8
26
Not enough data
8.0
27
Not enough data
7.9
26
Not enough data
7.7
27
Not enough data
8.0
27
Not enough data
8.1
26
Not enough data
Customer Requirements
8.5
52
Not enough data
8.5
51
Not enough data
8.5
53
Not enough data
Contracts
8.5
51
Not enough data
8.2
48
Not enough data
8.4
51
Not enough data
Revenue
8.5
53
Not enough data
8.5
51
Not enough data
8.4
48
Not enough data
Platform Basics
8.4
98
Not enough data
8.6
93
Not enough data
8.6
97
Not enough data
8.4
89
Not enough data
8.9
57
Not enough data
Agentic AI - Customer Journey Mapping
7.1
12
Not enough data
Content
8.9
79
Not enough data
8.6
76
Not enough data
8.5
76
Not enough data
8.7
77
Not enough data
8.6
74
Not enough data
Collaboration
8.8
76
Not enough data
8.5
78
Not enough data
9.0
80
Not enough data
9.0
83
Not enough data
8.7
78
Not enough data
8.7
75
Not enough data
Lead Monitoring
9.0
42
Not enough data
8.9
42
Not enough data
8.7
42
Not enough data
Agentic AI - Lead Capture
7.2
27
Not enough data
7.2
27
Not enough data
Data Capture
8.3
42
Not enough data
8.5
42
Not enough data
8.1
42
Not enough data
8.3
42
Not enough data
Analytics
9.1
42
Not enough data
8.8
42
Not enough data
Customization
8.7
41
Not enough data
8.6
41
Not enough data
8.7
42
Not enough data
8.7
42
Not enough data
Agentic AI - Lead Scoring
6.4
12
Not enough data
6.7
13
Not enough data
6.7
12
Not enough data
6.8
12
Not enough data
Attribution
8.5
21
Not enough data
8.6
22
Not enough data
8.0
21
Not enough data
Discovery
8.6
22
Not enough data
8.3
21
Not enough data
8.3
22
Not enough data
Management
8.4
22
Not enough data
8.4
22
Not enough data
Platform
8.4
22
Not enough data
8.3
21
Not enough data
Agentic AI - Google Workspace for Sales
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Sales Performance Management
7.9
21
Not enough data
8.1
20
Not enough data
7.9
21
Not enough data
Incentives
8.2
154
|
Verified
Not enough data
8.4
161
|
Verified
Not enough data
8.0
153
|
Verified
Not enough data
8.4
162
|
Verified
Not enough data
Personalization
8.5
178
|
Verified
Not enough data
8.6
179
|
Verified
Not enough data
8.6
185
|
Verified
Not enough data
8.4
172
|
Verified
Not enough data
Administrative
8.5
170
|
Verified
Not enough data
8.5
174
|
Verified
Not enough data
8.4
162
Not enough data
Agentic AI - Email Tracking
7.7
30
Not enough data
7.5
29
Not enough data
7.6
30
Not enough data
7.0
29
Not enough data
7.0
30
Not enough data
7.4
30
Not enough data
7.6
29
Not enough data
Analytics
8.3
139
8.1
70
8.3
144
8.0
69
8.4
145
7.6
68
Customizations
8.7
149
8.4
69
8.8
146
7.3
67
8.8
147
7.9
67
8.7
143
7.4
68
8.6
148
8.1
68
Generative AI
7.6
59
7.2
41
Agentic AI - Sales Analytics
7.5
29
Not enough data
7.5
29
Not enough data
7.1
29
Not enough data
7.4
29
Not enough data
7.5
29
Not enough data
Data Sourcing
8.3
145
Not enough data
8.4
149
Not enough data
8.3
142
Not enough data
8.6
156
Not enough data
8.5
147
Not enough data
Predictive Analytics
8.5
147
Not enough data
8.3
139
Not enough data
8.0
124
Not enough data
8.2
130
Not enough data
Sales Management
8.5
154
Not enough data
8.3
131
Not enough data
8.5
145
Not enough data
8.8
152
Not enough data
Agentic AI - Sales Enablement
6.1
6
Not enough data
6.1
6
Not enough data
6.1
6
Not enough data
Content Management
8.2
10
Not enough data
8.0
10
Not enough data
8.0
10
Not enough data
8.8
10
Not enough data
8.2
10
Not enough data
Analytics
9.0
10
Not enough data
8.3
10
Not enough data
8.3
10
Not enough data
8.3
10
Not enough data
Learning Management - Sales Enablement
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Revenue Enablement - Sales Enablement
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Relationship Management - Insurance CRM
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Follow up Automation - Insurance CRM
Not enough data
Not enough data
Not enough data
Not enough data
Document Management - Insurance CRM
Not enough data
Not enough data
Integrations & Reports - Insurance CRM
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Zoho CRM and folk are categorized as Email Tracking and CRM
Unique Categories
Zoho CRM is categorized as Client Portal, Customer Journey Mapping, Quote-to-Cash, Sales Engagement, AI Sales Assistant, Sales Analytics, Sales Gamification, Sales Performance Management, CPQ, Lead Capture, Lead Scoring, Sales Enablement, and Insurance CRM
folk is categorized as Google Workspace for Sales and Email Marketing
Reviews
Reviewers' Company Size
Zoho CRM
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
folk
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
16.0%
Computer Software
9.9%
Marketing and Advertising
8.8%
Financial Services
3.6%
Real Estate
3.5%
Other
58.2%
Marketing and Advertising
10.8%
Consulting
9.9%
Computer Software
9.9%
Venture Capital & Private Equity
6.7%
Financial Services
6.4%
Other
56.4%
Alternatives
Discussions
What have you found better than ZOHO
5 Comments
PC
Zoho One, with over 45 business applications, all centrally managed and synchronized, is the leader in breadth of application and breadth of security versus...Read more
Is Zoho CRM really free?
4 Comments
AP
Zoho CRM offers a free version, but it also provides various paid plans with additional features and capabilities. The free version typically has...Read more
can we create segmentation in this
3 Comments
Official Response from Zoho CRM
Yes Lavanya,
Zoho CRM supports segmentation. Segment your prospects/customers into buckets based on a pre-defined criteria, to identify cross-sell/up-sell...Read more
folk has no discussions with answers
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