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Compare Zoho CRM and folk 
Featured Products
At a Glance
Market Segments
Small-Business (61.8% of reviews)
Small-Business (98.0% of reviews)
Entry-Level Pricing
Free
Starting at $20.00 1 Users Per Year
Zoho CRM
Star Rating
(2,865)4.1 out of 5
Market Segments
Small-Business (61.8% of reviews)
Pros & Cons
Entry-Level Pricing
Free
Free Trial is available
Browse all 5 pricing plansfolk
Star Rating
(306)4.5 out of 5
Market Segments
Small-Business (98.0% of reviews)
Pros & Cons
Entry-Level Pricing
Starting at $20.00 1 Users Per Year
Browse all 2 pricing plansZoho CRM vs folk
When assessing the two solutions, reviewers found folk easier to use, set up, and administer. Reviewers also preferred doing business with folk overall.
- Zoho CRM and folk both meet the requirements of our reviewers at a comparable rate.
- When comparing quality of ongoing product support, reviewers felt that folk is the preferred option.
- For feature updates and roadmaps, our reviewers preferred the direction of folk over Zoho CRM.
Pricing
Entry-Level Pricing
Zoho CRM
Free Edition
Free
With three free users and essentials like leads, documents and mobile apps, it’s a perfect fit
for your home business.
- Leads, Contacts, Accounts
- Tasks, Events, Call log, and Notes
- Opportunities
folk
Standard
Starting at $20.00
1 Users Per Year
- 📇 Unlimited contacts
- 👥 Unlimited members
- 💌 Up to 2000 Emails Sent
Free Trial
Zoho CRM
Free Trial is available
folk
Free Trial is available
Ratings
Meets Requirements
8.4
2,441
8.4
302
Ease of Use
8.3
2,456
8.9
304
Ease of Setup
8.0
1,225
8.9
254
Ease of Admin
8.0
1,015
8.7
109
Quality of Support
7.6
2,234
9.1
255
Has the product been a good partner in doing business?
8.0
991
9.0
104
Product Direction (% positive)
8.0
2,376
9.5
301
Features by Category
Sales Force Automation
8.5
1634
|
Verified
8.5
252
8.3
876
|
Verified
7.8
238
8.2
1553
|
Verified
8.3
246
8.2
1628
|
Verified
7.4
243
7.8
1188
|
Verified
Feature Not Available
8.4
670
|
Verified
8.3
247
7.9
1218
|
Verified
Feature Not Available
8.0
1210
|
Verified
Feature Not Available
8.2
1321
|
Verified
7.1
229
Marketing Automation
8.0
1340
|
Verified
7.7
233
7.9
1302
|
Verified
7.3
226
8.4
1529
|
Verified
8.4
242
7.9
1126
|
Verified
Feature Not Available
Customer Support
8.0
1201
|
Verified
Feature Not Available
7.9
1204
|
Verified
Feature Not Available
7.9
1237
|
Verified
Feature Not Available
7.8
1070
|
Verified
Feature Not Available
8.0
1113
|
Verified
Feature Not Available
Reporting & Analytics
8.2
1502
|
Verified
6.9
65
8.2
1556
|
Verified
7.0
64
8.1
1054
|
Verified
Feature Not Available
Mobile & Social
8.1
1082
|
Verified
7.2
227
8.0
1093
|
Verified
7.7
234
8.0
1199
|
Verified
6.9
63
Platform
8.1
858
|
Verified
7.9
242
8.1
830
|
Verified
7.9
240
8.4
859
|
Verified
8.0
237
8.1
649
|
Verified
Feature Not Available
7.8
549
|
Verified
Feature Not Available
8.1
720
|
Verified
Feature Not Available
8.4
841
|
Verified
8.6
242
8.1
662
|
Verified
Feature Not Available
Integration
8.3
651
|
Verified
8.5
227
8.1
635
|
Verified
7.5
223
8.0
599
|
Verified
Feature Not Available
Generative AI
8.2
181
7.0
207
Agentic AI - CRM
8.0
66
5.8
16
8.3
64
6.4
15
8.1
66
6.4
15
8.0
65
6.2
15
8.3
65
6.3
15
8.3
65
6.0
15
8.3
65
6.3
15
Email Marketing
Not enough data
7.8
102
Not enough data
8.3
102
Not enough data
7.9
99
Not enough data
8.4
99
Not enough data
8.2
100
Not enough data
8.1
98
Not enough data
7.6
98
Not enough data
7.8
97
Not enough data
6.7
91
Reporting & Analytics
Not enough data
6.5
96
Not enough data
7.3
93
Generative AI
Not enough data
7.3
57
Not enough data
6.9
54
Agentic AI - Email Marketing
Not enough data
5.0
6
Not enough data
5.0
6
Not enough data
4.7
5
Not enough data
4.7
5
Not enough data
4.7
5
Integration
Not enough data
8.2
102
Not enough data
7.2
99
Not enough data
6.9
97
Not enough data
7.7
98
Not enough data
7.0
98
Not enough data
6.4
94
Configuration - cpq
Feature Not Available
Not enough data
Feature Not Available
Not enough data
8.3
60
Not enough data
8.3
56
Not enough data
8.4
61
Not enough data
Pricing
8.1
63
Not enough data
7.5
58
Not enough data
8.1
57
Not enough data
8.4
59
Not enough data
8.6
59
Not enough data
8.5
57
Not enough data
Quoting
8.4
59
Not enough data
8.3
53
Not enough data
8.4
54
Not enough data
8.4
56
Not enough data
8.6
53
Not enough data
Admin
8.2
90
Not enough data
7.7
84
Not enough data
8.3
87
Not enough data
8.3
84
Not enough data
Channels
8.1
58
Not enough data
7.7
53
Not enough data
8.0
50
Not enough data
Platform
8.4
90
Not enough data
8.2
86
Not enough data
8.0
78
Not enough data
8.5
89
Not enough data
8.4
91
Not enough data
8.6
20
Not enough data
Generative AI - cpq
7.4
15
Not enough data
7.5
16
Not enough data
7.7
16
Not enough data
Competition
8.7
58
|
Verified
Not enough data
8.7
57
|
Verified
Not enough data
8.7
57
|
Verified
Not enough data
8.5
53
|
Verified
Not enough data
8.5
55
|
Verified
Not enough data
7.9
18
Not enough data
Agentic AI - Sales Gamification
Not enough data
Not enough data
Integrations
8.9
61
|
Verified
Not enough data
8.8
59
Not enough data
8.7
45
Not enough data
Platform
8.8
65
|
Verified
Not enough data
8.9
64
|
Verified
Not enough data
8.8
58
|
Verified
Not enough data
8.8
63
|
Verified
Not enough data
8.8
63
|
Verified
Not enough data
Employee Features
8.9
66
|
Verified
Not enough data
8.8
68
|
Verified
Not enough data
8.8
68
|
Verified
Not enough data
Lead Generation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Lead Facilitation
8.5
73
Not enough data
8.8
74
Not enough data
8.8
74
Not enough data
8.9
74
Not enough data
Organization
8.7
75
Not enough data
8.4
74
Not enough data
8.6
74
Not enough data
Performance Analysis
Feature Not Available
Not enough data
8.6
76
Not enough data
Sales Analysis
8.4
70
Not enough data
8.4
74
Not enough data
Generative AI
8.2
28
Not enough data
8.1
28
Not enough data
Agentic AI - AI Sales Assistant
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Integrated Workflows
8.7
161
Not enough data
8.8
157
Not enough data
8.3
147
Not enough data
8.2
142
Not enough data
8.9
155
Not enough data
8.8
154
Not enough data
8.5
149
Not enough data
Repeatability and Reportability
8.4
146
Not enough data
8.6
151
Not enough data
8.5
144
Not enough data
8.2
139
Not enough data
7.9
122
Not enough data
AI and Automation
8.3
148
Not enough data
8.5
147
Not enough data
8.3
141
Not enough data
8.1
135
Not enough data
7.8
127
Not enough data
Generative AI
7.5
70
Not enough data
Agentic AI - Sales Engagement
7.9
28
Not enough data
7.8
26
Not enough data
8.0
27
Not enough data
7.9
26
Not enough data
7.7
27
Not enough data
8.0
27
Not enough data
8.1
26
Not enough data
Customer Requirements
8.5
52
Not enough data
8.5
51
Not enough data
8.5
53
Not enough data
Contracts
8.5
51
Not enough data
8.2
48
Not enough data
8.4
51
Not enough data
Revenue
8.5
53
Not enough data
8.5
51
Not enough data
8.4
48
Not enough data
Platform Basics
8.4
99
Not enough data
8.6
94
Not enough data
8.6
98
Not enough data
8.4
90
Not enough data
8.8
57
Not enough data
Agentic AI - Customer Journey Mapping
7.1
12
Not enough data
Content
8.9
79
Not enough data
8.6
76
Not enough data
8.5
76
Not enough data
8.7
77
Not enough data
8.6
74
Not enough data
Collaboration
8.8
76
Not enough data
8.5
78
Not enough data
9.0
80
Not enough data
9.0
83
Not enough data
8.7
77
Not enough data
8.7
75
Not enough data
Lead Monitoring
9.0
42
Not enough data
8.9
42
Not enough data
8.7
42
Not enough data
Agentic AI - Lead Capture
7.2
27
Not enough data
7.2
27
Not enough data
Data Capture
8.3
42
Not enough data
8.5
42
Not enough data
8.1
42
Not enough data
8.3
42
Not enough data
Analytics
9.1
42
Not enough data
8.8
42
Not enough data
Customization
8.7
41
Not enough data
8.6
41
Not enough data
8.7
42
Not enough data
8.7
42
Not enough data
Agentic AI - Lead Scoring
6.4
12
Not enough data
6.7
13
Not enough data
6.7
12
Not enough data
6.8
12
Not enough data
Attribution
8.5
21
Not enough data
8.6
22
Not enough data
8.0
21
Not enough data
Discovery
8.6
22
Not enough data
8.3
21
Not enough data
8.3
22
Not enough data
Management
8.4
22
Not enough data
8.4
22
Not enough data
Platform
8.4
22
Not enough data
8.3
21
Not enough data
Agentic AI - Google Workspace for Sales
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Sales Performance Management
7.9
21
Not enough data
8.1
20
Not enough data
7.9
21
Not enough data
Incentives
8.2
154
|
Verified
Not enough data
8.4
161
|
Verified
Not enough data
8.0
153
|
Verified
Not enough data
8.4
162
|
Verified
Not enough data
Personalization
8.5
178
|
Verified
Not enough data
8.6
179
|
Verified
Not enough data
8.6
185
|
Verified
Not enough data
8.4
172
|
Verified
Not enough data
Administrative
8.5
170
|
Verified
Not enough data
8.5
174
|
Verified
Not enough data
8.4
162
Not enough data
Agentic AI - Email Tracking
7.7
30
Not enough data
7.5
29
Not enough data
7.6
30
Not enough data
7.0
29
Not enough data
7.0
30
Not enough data
7.4
30
Not enough data
7.6
29
Not enough data
Analytics
8.3
140
8.1
69
8.3
145
8.1
68
8.4
146
7.6
67
Customizations
8.7
150
8.4
68
8.8
147
7.3
66
8.8
148
7.9
67
8.7
144
7.4
67
8.6
149
8.1
67
Generative AI
7.6
60
7.2
41
Agentic AI - Sales Analytics
7.5
29
Not enough data
7.5
29
Not enough data
7.1
29
Not enough data
7.4
29
Not enough data
7.5
29
Not enough data
Data Sourcing
8.3
145
Not enough data
8.4
149
Not enough data
8.3
142
Not enough data
8.6
155
Not enough data
8.5
146
Not enough data
Predictive Analytics
8.5
146
Not enough data
8.3
138
Not enough data
8.0
124
Not enough data
8.2
130
Not enough data
Sales Management
8.5
153
Not enough data
8.3
131
Not enough data
8.5
144
Not enough data
8.8
151
Not enough data
Agentic AI - Sales Enablement
6.1
6
Not enough data
6.1
6
Not enough data
6.1
6
Not enough data
Content Management
8.2
10
Not enough data
8.0
10
Not enough data
8.0
10
Not enough data
8.8
10
Not enough data
8.2
10
Not enough data
Analytics
9.0
10
Not enough data
8.3
10
Not enough data
8.3
10
Not enough data
8.3
10
Not enough data
Learning Management - Sales Enablement
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Revenue Enablement - Sales Enablement
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Relationship Management - Insurance CRM
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Follow up Automation - Insurance CRM
Not enough data
Not enough data
Not enough data
Not enough data
Document Management - Insurance CRM
Not enough data
Not enough data
Integrations & Reports - Insurance CRM
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Zoho CRM and folk are categorized as Email Tracking and CRM
Unique Categories
Zoho CRM is categorized as Client Portal, Customer Journey Mapping, Quote-to-Cash, Sales Engagement, AI Sales Assistant, Sales Analytics, Sales Gamification, Sales Performance Management, CPQ, Lead Capture, Lead Scoring, Sales Enablement, and Insurance CRM
folk is categorized as Google Workspace for Sales and Email Marketing
Reviews
Reviewers' Company Size
Zoho CRM
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
folk
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
16.1%
Computer Software
9.8%
Marketing and Advertising
8.9%
Financial Services
3.5%
Real Estate
3.5%
Other
58.1%
Consulting
10.2%
Marketing and Advertising
10.2%
Computer Software
10.2%
Venture Capital & Private Equity
6.9%
Financial Services
6.6%
Other
55.9%
Alternatives
Discussions
What have you found better than ZOHO
5 Comments
PC
Zoho One, with over 45 business applications, all centrally managed and synchronized, is the leader in breadth of application and breadth of security versus...Read more
Is Zoho CRM really free?
4 Comments
AP
Zoho CRM offers a free version, but it also provides various paid plans with additional features and capabilities. The free version typically has...Read more
can we create segmentation in this
3 Comments
Official Response from Zoho CRM
Yes Lavanya,
Zoho CRM supports segmentation. Segment your prospects/customers into buckets based on a pre-defined criteria, to identify cross-sell/up-sell...Read more
folk has no discussions with answers
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