# Zoho CRM vs folk Comparison
---
## AI Generated Summary
- **G2 reviewers report** that Zoho CRM excels in its user interface, describing it as "clean, very intuitive and easy to use and navigate." This ease of use is complemented by its seamless integration with various outreach applications, making it a strong choice for teams looking for efficiency in managing their sales processes.
- **Users say** that folk stands out for its simplicity and straightforwardness, which helps guide clients through their purchasing journey. Reviewers appreciate its visual organization and the absence of overwhelming features, allowing them to focus on what they need without unnecessary distractions.
- **According to verified reviews** , Zoho CRM's implementation process is praised for being quick and intuitive, with users highlighting the transparent pricing structure and the ease of initial setup. This can be particularly beneficial for small businesses looking to get started without a steep learning curve.
- **Reviewers mention** that while folk offers solid data import capabilities, Zoho CRM provides a more comprehensive solution for managing the entire sales process, including lead tracking and pipeline management. Users find that Zoho's automation features save significant time and help keep everything organized in one place.
- **G2 reviewers highlight** that folk's support quality is commendable, with a focus on accurate enrichment capabilities. However, Zoho CRM's support team is noted for being responsive and helpful, which can be crucial for businesses that rely on timely assistance to resolve issues.
- **Users report** that while both products meet their requirements effectively, Zoho CRM's broader feature set and higher overall satisfaction ratings make it a more appealing option for those needing a robust CRM solution. The ability to manage tasks, activities, and reporting within Zoho CRM is frequently mentioned as a significant advantage.



| | Zoho CRM | folk | 
|---|---|---|
| **Star Rating** | 4.1 out of 5 | 4.5 out of 5 | 
| **Total Reviews** | 2,927 | 327 | 
| **Largest Market Segment** | Small-Business (61.7% of reviews) | Small-Business (96.9% of reviews) | 
| **Entry Level Price** | Free | Starting at $30.00 1 Users Per Year | 

---
## Top Pros & Cons

### Zoho CRM

Pros:
- Ease of Use (270 reviews)
- Features (171 reviews)

Cons:
- Learning Curve (112 reviews)
- Integration Issues (70 reviews)

### folk

Pros:
- Ease of Use (50 reviews)
- Simple (24 reviews)

Cons:
- Missing Features (26 reviews)
- Limited Features (16 reviews)

---
## Ratings Comparison
| Rating | Zoho CRM | folk | 
|---|---|---|
  | **Meets Requirements** | 8.4 (2483 reviews) | 8.4 (319 reviews) | 
  | **Ease of Use** | 8.3 (2503 reviews) | 8.9 (321 reviews) | 
  | **Ease of Setup** | 8.0 (1273 reviews) | 8.9 (271 reviews) | 
  | **Ease of Admin** | 8.0 (1023 reviews) | 8.7 (111 reviews) | 
  | **Quality of Support** | 7.6 (2275 reviews) | 9.1 (270 reviews) | 
  | **Has the product been a good partner in doing business?** | 8.0 (998 reviews) | 8.9 (106 reviews) | 
  | **Product Direction (% positive)** | 8.0 (2410 reviews) | 9.6 (315 reviews) | 

---
## Pricing

### Zoho CRM

#### Entry-Level Pricing

Plan: Free Edition

Price: Free

Description: With three free users and essentials like leads, documents and mobile apps, it’s a perfect fit
for your home business.

Key Features:
- Leads, Contacts, Accounts
- Tasks, Events, Call log, and Notes
- Opportunities

[Browse all 5 editions](https://www.g2.com/products/zoho-crm/pricing)

#### Free Trial

Yes

### folk

#### Entry-Level Pricing

Plan: Standard

Price: Starting at $30.00 1 Users Per Year

Key Features:
- Pipeline management
- Email campaigns 
- Enrichment

[Browse all 2 editions](https://www.g2.com/products/folk-folk/pricing)

#### Free Trial

Yes

---
## Features Comparison By Category

### CRM

| Product | Score | Reviews |
|---|---|---|
| **Zoho CRM** | 8.1/10 | 1969 |
| **folk** | 7.4/10 | 285 |

#### Sales Force Automation

| Feature | Zoho CRM | folk | 
|---|---|---|
| **Contact & Account Management** | 8.5 (1660 reviews) ✓ Verified | 8.6 (266 reviews) | 
| **Partner Relationship Mgmt. (PRM)** | 8.3 (877 reviews) ✓ Verified | 7.8 (241 reviews) | 
| **Opportunity & Pipeline Mgmt.** | 8.2 (1573 reviews) ✓ Verified | 8.4 (252 reviews) | 
| **Task / Activity Management** | 8.2 (1636 reviews) ✓ Verified | 7.4 (250 reviews) | 
| **Territory & Quota Management** | 7.8 (1186 reviews) ✓ Verified | Feature Not Available | 
| **Desktop Integration** | 8.4 (672 reviews) ✓ Verified | 8.3 (252 reviews) | 
| **Product & Price List Management** | 7.9 (1217 reviews) ✓ Verified | Feature Not Available | 
| **Quote & Order Management** | 8.0 (1209 reviews) ✓ Verified | Feature Not Available | 
| **Customer Contract Management** | 8.2 (1323 reviews) ✓ Verified | 7.1 (231 reviews) | 

#### Marketing Automation

| Feature | Zoho CRM | folk | 
|---|---|---|
| **Email Marketing** | 8.1 (1348 reviews) ✓ Verified | 7.7 (238 reviews) | 
| **Campaign Management** | 7.9 (1305 reviews) ✓ Verified | 7.4 (229 reviews) | 
| **Lead Management** | 8.4 (1544 reviews) ✓ Verified | 8.5 (247 reviews) | 
| **Marketing ROI Analytics** | 7.9 (1129 reviews) ✓ Verified | Feature Not Available | 

#### Customer Support

| Feature | Zoho CRM | folk | 
|---|---|---|
| **Case Management** | 8.0 (1203 reviews) ✓ Verified | Feature Not Available | 
| **Customer Support Portal** | 7.9 (1205 reviews) ✓ Verified | Feature Not Available | 
| **Knowledge Base** | 7.9 (1237 reviews) ✓ Verified | Feature Not Available | 
| **Call Center Features** | 7.8 (1069 reviews) ✓ Verified | Feature Not Available | 
| **Support Analytics** | 8.0 (1113 reviews) ✓ Verified | Feature Not Available | 

#### Reporting & Analytics

| Feature | Zoho CRM | folk | 
|---|---|---|
| **Reporting** | 8.2 (1513 reviews) ✓ Verified | 6.7 (68 reviews) | 
| **Dashboards** | 8.2 (1565 reviews) ✓ Verified | 7.0 (67 reviews) | 
| **Forecasting** | 8.1 (1055 reviews) ✓ Verified | Feature Not Available | 

#### Mobile & Social

| Feature | Zoho CRM | folk | 
|---|---|---|
| **Social Collaboration Features** | 8.1 (1083 reviews) ✓ Verified | 7.2 (228 reviews) | 
| **Social Network Integration** | 8.0 (1092 reviews) ✓ Verified | 7.7 (238 reviews) | 
| **Mobile User Support** | 8.0 (1202 reviews) ✓ Verified | 6.9 (63 reviews) | 

#### Platform

| Feature | Zoho CRM | folk | 
|---|---|---|
| **Customization** | 8.1 (872 reviews) ✓ Verified | 7.9 (243 reviews) | 
| **Workflow Capability** | 8.2 (842 reviews) ✓ Verified | 7.9 (241 reviews) | 
| **User, Role, and Access Management** | 8.4 (859 reviews) ✓ Verified | 8.0 (238 reviews) | 
| **Internationalization** | 8.1 (649 reviews) ✓ Verified | Feature Not Available | 
| **Sandbox / Test Environments** | 7.8 (548 reviews) ✓ Verified | Feature Not Available | 
| **Document & Content Mgmt.** | 8.1 (719 reviews) ✓ Verified | Feature Not Available | 
| **Performance and Reliability** | 8.4 (852 reviews) ✓ Verified | 8.6 (243 reviews) | 
| **Output Document Generation** | 8.1 (662 reviews) ✓ Verified | Feature Not Available | 

#### Integration

| Feature | Zoho CRM | folk | 
|---|---|---|
| **Data Import & Export Tools** | 8.3 (652 reviews) ✓ Verified | 8.5 (230 reviews) | 
| **Integration APIs** | 8.1 (645 reviews) ✓ Verified | 7.5 (224 reviews) | 
| **Breadth of Partner Applications** | 8.0 (606 reviews) ✓ Verified | Feature Not Available | 

#### Generative AI

| Feature | Zoho CRM | folk | 
|---|---|---|
| **AI Text Generation** | 8.2 (181 reviews) | 7.0 (209 reviews) | 

#### Agentic AI - CRM

| Feature | Zoho CRM | folk | 
|---|---|---|
| **Autonomous Task Execution** | 8.0 (66 reviews) | 6.0 (17 reviews) | 
| **Multi-step Planning** | 8.3 (64 reviews) | 6.7 (17 reviews) | 
| **Cross-system Integration** | 8.1 (68 reviews) | 6.6 (16 reviews) | 
| **Adaptive Learning** | 8.0 (66 reviews) | 6.2 (15 reviews) | 
| **Natural Language Interaction** | 8.2 (65 reviews) | 6.6 (16 reviews) | 
| **Proactive Assistance** | 8.3 (65 reviews) | 6.0 (15 reviews) | 
| **Decision Making** | 8.3 (65 reviews) | 6.4 (16 reviews) | 

### Email Marketing

| Product | Score | Reviews |
|---|---|---|
| **Zoho CRM** | N/A | N/A |
| **folk** | 6.9/10 | 109 |

#### Email Marketing

| Feature | Zoho CRM | folk | 
|---|---|---|
| **Email and Mobile Preview** | Not enough data | 7.8 (102 reviews) | 
| **Manage Email Lists** | Not enough data | 8.3 (103 reviews) | 
| **High-Volume Sending** | Not enough data | 7.9 (99 reviews) | 
| **Building and Personalizing Emails** | Not enough data | 8.4 (99 reviews) | 
| **Sending Outbound Emails** | Not enough data | 8.2 (100 reviews) | 
| **Manage Email Deliverability** | Not enough data | 8.1 (98 reviews) | 
| **Automated Email Responses** | Not enough data | 7.6 (98 reviews) | 
| **Multi-user Account** | Not enough data | 7.8 (97 reviews) | 
| **Surveys** | Not enough data | 6.7 (91 reviews) | 

#### Reporting & Analytics

| Feature | Zoho CRM | folk | 
|---|---|---|
| **A/B Testing** | Not enough data | 6.5 (96 reviews) | 
| **Basic Reporting** | Not enough data | 7.3 (93 reviews) | 

#### Generative AI

| Feature | Zoho CRM | folk | 
|---|---|---|
| **AI Text Generation** | Not enough data | 7.3 (57 reviews) | 
| **AI Text Summarization** | Not enough data | 6.9 (54 reviews) | 

#### Agentic AI - Email Marketing

| Feature | Zoho CRM | folk | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | 5.0 (6 reviews) | 
| **Autonomous Task Execution** | Not enough data | 5.0 (6 reviews) | 
| **Multi-step Planning** | Not enough data | 4.7 (5 reviews) | 
| **Cross-system Integration** | Not enough data | 4.7 (5 reviews) | 
| **Cross-system Integration** | Not enough data | 4.7 (5 reviews) | 

#### Integration

| Feature | Zoho CRM | folk | 
|---|---|---|
| **Data Import & Export Tools** | Not enough data | 8.2 (102 reviews) | 
| **Integration APIs** | Not enough data | 7.2 (99 reviews) | 
| **Breadth of Partner Applications** | Not enough data | 6.9 (97 reviews) | 
| **CRM Integration** | Not enough data | 7.7 (98 reviews) | 
| **Social Media Integration** | Not enough data | 7.0 (98 reviews) | 
| **E-Commerce Integration** | Not enough data | 6.4 (94 reviews) | 

### CPQ

| Product | Score | Reviews |
|---|---|---|
| **Zoho CRM** | 7.7/10 | 121 |
| **folk** | N/A | N/A |

#### Configuration - cpq

| Feature | Zoho CRM | folk | 
|---|---|---|
| **Product Catalog** | Feature Not Available | Not enough data | 
| **Guided Selling** | Feature Not Available | Not enough data | 
| **Configuration Rules** | 8.3 (59 reviews) | Not enough data | 
| **Price Configuration** | 8.3 (55 reviews) | Not enough data | 
| **Visual Configuration** | 8.4 (60 reviews) | Not enough data | 

#### Pricing

| Feature | Zoho CRM | folk | 
|---|---|---|
| **Pricing Flexibility** | 8.1 (62 reviews) | Not enough data | 
| **Discounting** | 7.5 (57 reviews) | Not enough data | 
| **Commerical Rules** | 8.1 (56 reviews) | Not enough data | 
| **Terms and Conditions** | 8.4 (58 reviews) | Not enough data | 
| **Approval Workflow** | 8.6 (58 reviews) | Not enough data | 
| **Renewals** | 8.5 (56 reviews) | Not enough data | 

#### Quoting

| Feature | Zoho CRM | folk | 
|---|---|---|
| **Grouping** | 8.4 (58 reviews) | Not enough data | 
| **Version Control** | 8.4 (52 reviews) | Not enough data | 
| **Quote Document Generation** | 8.4 (53 reviews) | Not enough data | 
| **Ordering** | 8.4 (55 reviews) | Not enough data | 
| **Contracts** | 8.6 (52 reviews) | Not enough data | 

#### Admin

| Feature | Zoho CRM | folk | 
|---|---|---|
| **Configuration Ease of Admin** | 8.2 (89 reviews) | Not enough data | 
| **Pricing Administration** | 7.7 (83 reviews) | Not enough data | 
| **Workflow Management** | 8.3 (86 reviews) | Not enough data | 
| **Document Management** | 8.3 (83 reviews) | Not enough data | 

#### Channels

| Feature | Zoho CRM | folk | 
|---|---|---|
| **Mobile User Support** | 8.1 (57 reviews) | Not enough data | 
| **Channel Partner Support** | 7.7 (52 reviews) | Not enough data | 
| **eCommerce** | 8.0 (49 reviews) | Not enough data | 

#### Platform

| Feature | Zoho CRM | folk | 
|---|---|---|
| **CRM Integration** | 8.4 (89 reviews) | Not enough data | 
| **Integration API** | 8.2 (85 reviews) | Not enough data | 
| **Internationalization** | 8.0 (77 reviews) | Not enough data | 
| **Scalability** | 8.5 (88 reviews) | Not enough data | 
| **Reporting and Dashboards** | 8.4 (90 reviews) | Not enough data | 
| **ERP Integration** | 8.6 (20 reviews) | Not enough data | 

#### Generative AI - cpq

| Feature | Zoho CRM | folk | 
|---|---|---|
| **Dynamic Quoting** | 7.4 (15 reviews) | Not enough data | 
| **Dynamic Pricing** | 7.5 (16 reviews) | Not enough data | 
| **Personalized Sale Recommendations** | 7.7 (16 reviews) | Not enough data | 

### Sales Gamification

| Product | Score | Reviews |
|---|---|---|
| **Zoho CRM** | 8.7/10 | 75 |
| **folk** | N/A | N/A |

#### Competition

| Feature | Zoho CRM | folk | 
|---|---|---|
| **Competition Templates** | 8.7 (58 reviews) ✓ Verified | Not enough data | 
| **Custom Competitions** | 8.7 (57 reviews) ✓ Verified | Not enough data | 
| **Team Competitions** | 8.7 (57 reviews) ✓ Verified | Not enough data | 
| **Simultaneous Competitions** | 8.5 (53 reviews) ✓ Verified | Not enough data | 
| **Competition Adjustments** | 8.5 (55 reviews) ✓ Verified | Not enough data | 
| **Awards and Incentives** | 7.9 (18 reviews) | Not enough data | 

#### Agentic AI - Sales Gamification

| Feature | Zoho CRM | folk | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 

#### Integrations

| Feature | Zoho CRM | folk | 
|---|---|---|
| **CRM Integration** | 8.9 (61 reviews) ✓ Verified | Not enough data | 
| **Social Collaboration Integration** | 8.8 (59 reviews) | Not enough data | 
| **TV Streaming** | 8.7 (45 reviews) | Not enough data | 

#### Platform

| Feature | Zoho CRM | folk | 
|---|---|---|
| **Reporting** | 8.8 (65 reviews) ✓ Verified | Not enough data | 
| **User, Role, and Access Management** | 8.9 (64 reviews) ✓ Verified | Not enough data | 
| **Enterprise Scalability** | 8.8 (58 reviews) ✓ Verified | Not enough data | 
| **Data Import & Export Tools** | 8.8 (63 reviews) ✓ Verified | Not enough data | 
| **Performance and Reliability** | 8.8 (63 reviews) ✓ Verified | Not enough data | 

#### Employee Features

| Feature | Zoho CRM | folk | 
|---|---|---|
| **User Profiles** | 8.9 (66 reviews) ✓ Verified | Not enough data | 
| **Notifications** | 8.8 (68 reviews) ✓ Verified | Not enough data | 
| **Mobile** | 8.8 (68 reviews) ✓ Verified | Not enough data | 

### Lead Generation

| Product | Score | Reviews |
|---|---|---|
| **Zoho CRM** | N/A | N/A |
| **folk** | N/A | N/A |

#### Lead Generation

| Feature | Zoho CRM | folk | 
|---|---|---|
| **Lead Builder** | Not enough data | Not enough data | 
| **CRM Integration** | Not enough data | Not enough data | 
| **Marketing Automation Integration** | Not enough data | Not enough data | 
| **Social Media Integration** | Not enough data | Not enough data | 
| **Data Import & Export Tools** | Not enough data | Not enough data | 

### AI Sales Assistant

| Product | Score | Reviews |
|---|---|---|
| **Zoho CRM** | 8.5/10 | 80 |
| **folk** | N/A | N/A |

#### Lead Facilitation

| Feature | Zoho CRM | folk | 
|---|---|---|
| **Customer-facing Chatbot** | 8.4 (72 reviews) | Not enough data | 
| **Lead Qualification** | 8.8 (73 reviews) | Not enough data | 
| **Lead Follow-up** | 8.8 (73 reviews) | Not enough data | 
| **Meeting Scheduling ** | 8.8 (73 reviews) | Not enough data | 

#### Organization

| Feature | Zoho CRM | folk | 
|---|---|---|
| **Opportunity and Pipeline Management ** | 8.6 (74 reviews) | Not enough data | 
| **Data Entry** | 8.4 (73 reviews) | Not enough data | 
| **Integrations / APIs** | 8.6 (73 reviews) | Not enough data | 

#### Performance Analysis

| Feature | Zoho CRM | folk | 
|---|---|---|
| **Coaching ** | Feature Not Available | Not enough data | 
| **Peformance Tracking** | 8.6 (75 reviews) | Not enough data | 

#### Sales Analysis

| Feature | Zoho CRM | folk | 
|---|---|---|
| **ROI Forecasting ** | 8.4 (69 reviews) | Not enough data | 
| **Sales Forecasting ** | 8.4 (73 reviews) | Not enough data | 

#### Generative AI

| Feature | Zoho CRM | folk | 
|---|---|---|
| **AI Text Generation** | 8.3 (27 reviews) | Not enough data | 
| **AI Text Summarization** | 8.1 (27 reviews) | Not enough data | 

#### Agentic AI - AI Sales Assistant

| Feature | Zoho CRM | folk | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

### Sales Engagement

| Product | Score | Reviews |
|---|---|---|
| **Zoho CRM** | 8.2/10 | 170 |
| **folk** | N/A | N/A |

#### Integrated Workflows

| Feature | Zoho CRM | folk | 
|---|---|---|
| **Task Management** | 8.7 (160 reviews) | Not enough data | 
| **Email Tracking/Automation** | 8.8 (156 reviews) | Not enough data | 
| **Calls and Voice** | 8.3 (145 reviews) | Not enough data | 
| **Other Outreach Options ** | 8.2 (141 reviews) | Not enough data | 
| **CRM Integration** | 8.9 (154 reviews) | Not enough data | 
| **Calendar** | 8.8 (152 reviews) | Not enough data | 
| **Shared Records** | 8.5 (147 reviews) | Not enough data | 

#### Repeatability and Reportability

| Feature | Zoho CRM | folk | 
|---|---|---|
| **Content Management** | 8.4 (144 reviews) | Not enough data | 
| **Workflow Management** | 8.6 (149 reviews) | Not enough data | 
| **Workflow Performance** | 8.6 (142 reviews) | Not enough data | 
| **Sales Coaching and Insights** | 8.2 (138 reviews) | Not enough data | 
| **Gamification** | 7.9 (120 reviews) | Not enough data | 

#### AI and Automation

| Feature | Zoho CRM | folk | 
|---|---|---|
| **Lead Prioritization** | 8.3 (146 reviews) | Not enough data | 
| **Lead Scoring** | 8.5 (145 reviews) | Not enough data | 
| **Best Time of Day Scheduling** | 8.3 (139 reviews) | Not enough data | 
| **Buyer Intelligence** | 8.1 (133 reviews) | Not enough data | 
| **Machine Learning** | 7.8 (125 reviews) | Not enough data | 

#### Generative AI

| Feature | Zoho CRM | folk | 
|---|---|---|
| **AI Text Generation** | 7.5 (69 reviews) | Not enough data | 

#### Agentic AI - Sales Engagement

| Feature | Zoho CRM | folk | 
|---|---|---|
| **Autonomous Task Execution** | 7.9 (28 reviews) | Not enough data | 
| **Multi-step Planning** | 7.8 (26 reviews) | Not enough data | 
| **Cross-system Integration** | 8.0 (27 reviews) | Not enough data | 
| **Adaptive Learning** | 7.9 (26 reviews) | Not enough data | 
| **Natural Language Interaction** | 7.7 (27 reviews) | Not enough data | 
| **Proactive Assistance** | 8.0 (27 reviews) | Not enough data | 
| **Decision Making** | 8.1 (26 reviews) | Not enough data | 

### Quote-to-Cash

| Product | Score | Reviews |
|---|---|---|
| **Zoho CRM** | 8.4/10 | 56 |
| **folk** | N/A | N/A |

#### Customer Requirements

| Feature | Zoho CRM | folk | 
|---|---|---|
| **Quoting** | 8.5 (51 reviews) | Not enough data | 
| **Configuration** | 8.5 (50 reviews) | Not enough data | 
| **Pricing** | 8.5 (52 reviews) | Not enough data | 

#### Contracts

| Feature | Zoho CRM | folk | 
|---|---|---|
| **Creation** | 8.5 (50 reviews) | Not enough data | 
| **Negotiation** | 8.2 (47 reviews) | Not enough data | 
| **Execution** | 8.4 (50 reviews) | Not enough data | 

#### Revenue

| Feature | Zoho CRM | folk | 
|---|---|---|
| **Invoicing** | 8.5 (52 reviews) | Not enough data | 
| **Matching** | 8.5 (50 reviews) | Not enough data | 
| **Recognition** | 8.4 (47 reviews) | Not enough data | 

### Customer Journey Mapping

| Product | Score | Reviews |
|---|---|---|
| **Zoho CRM** | 8.4/10 | 106 |
| **folk** | N/A | N/A |

#### Platform Basics

| Feature | Zoho CRM | folk | 
|---|---|---|
| **Templates** | 8.4 (98 reviews) | Not enough data | 
| **Exporting** | 8.6 (93 reviews) | Not enough data | 
| **Multi-user Access and Collaboration** | 8.6 (97 reviews) | Not enough data | 
| **Multiple Personas** | 8.4 (89 reviews) | Not enough data | 
| **Data Analytics ** | 8.8 (57 reviews) | Not enough data | 

#### Agentic AI - Customer Journey Mapping

| Feature | Zoho CRM | folk | 
|---|---|---|
| **Autonomous Task Execution** | 7.2 (13 reviews) | Not enough data | 

### Client Portal

| Product | Score | Reviews |
|---|---|---|
| **Zoho CRM** | 8.7/10 | 89 |
| **folk** | N/A | N/A |

#### Content

| Feature | Zoho CRM | folk | 
|---|---|---|
| **Document Collaboration** | 8.9 (79 reviews) | Not enough data | 
| **Versioning** | 8.6 (76 reviews) | Not enough data | 
| **E-Signature** | 8.5 (76 reviews) | Not enough data | 
| **File Request** | 8.7 (77 reviews) | Not enough data | 
| **Feedback** | 8.6 (74 reviews) | Not enough data | 

#### Collaboration

| Feature | Zoho CRM | folk | 
|---|---|---|
| **Billing and Invoicing** | 8.8 (76 reviews) | Not enough data | 
| **Instant Messaging** | 8.5 (78 reviews) | Not enough data | 
| **Project Management** | 9.0 (80 reviews) | Not enough data | 
| **Analytics** | 9.0 (83 reviews) | Not enough data | 
| **Time Tracking** | 8.7 (78 reviews) | Not enough data | 
| **Mobile Application** | 8.7 (75 reviews) | Not enough data | 

### Lead Capture

| Product | Score | Reviews |
|---|---|---|
| **Zoho CRM** | 8.5/10 | 44 |
| **folk** | N/A | N/A |

#### Lead Monitoring

| Feature | Zoho CRM | folk | 
|---|---|---|
| **Features** | 9.0 (42 reviews) | Not enough data | 
| **Performance** | 8.9 (42 reviews) | Not enough data | 
| **Identification** | 8.7 (42 reviews) | Not enough data | 

#### Agentic AI - Lead Capture

| Feature | Zoho CRM | folk | 
|---|---|---|
| **Cross-system Integration** | 7.2 (27 reviews) | Not enough data | 
| **Proactive Assistance** | 7.2 (27 reviews) | Not enough data | 

#### Data Capture

| Feature | Zoho CRM | folk | 
|---|---|---|
| **Mobile** | 8.3 (42 reviews) | Not enough data | 
| **Websites** | 8.5 (42 reviews) | Not enough data | 
| **Social Media** | 8.1 (42 reviews) | Not enough data | 
| **Data** | 8.3 (42 reviews) | Not enough data | 

#### Analytics

| Feature | Zoho CRM | folk | 
|---|---|---|
| **Export/Import** | 9.1 (42 reviews) | Not enough data | 
| **Reporting** | 8.8 (42 reviews) | Not enough data | 

#### Customization

| Feature | Zoho CRM | folk | 
|---|---|---|
| **Forms** | 8.7 (41 reviews) | Not enough data | 
| **Personalization** | 8.6 (41 reviews) | Not enough data | 
| **Templates** | 8.7 (42 reviews) | Not enough data | 
| **Integration** | 8.7 (42 reviews) | Not enough data | 

### Lead Scoring

| Product | Score | Reviews |
|---|---|---|
| **Zoho CRM** | 7.9/10 | 23 |
| **folk** | N/A | N/A |

#### Agentic AI - Lead Scoring

| Feature | Zoho CRM | folk | 
|---|---|---|
| **Autonomous Task Execution** | 6.4 (12 reviews) | Not enough data | 
| **Cross-system Integration** | 6.7 (13 reviews) | Not enough data | 
| **Adaptive Learning** | 6.7 (12 reviews) | Not enough data | 
| **Decision Making** | 6.8 (12 reviews) | Not enough data | 

#### Attribution

| Feature | Zoho CRM | folk | 
|---|---|---|
| **Lead Opportunity** | 8.5 (21 reviews) | Not enough data | 
| **Lead Assignment** | 8.6 (22 reviews) | Not enough data | 
| **Pipeline Acceleration** | 8.0 (21 reviews) | Not enough data | 

#### Discovery

| Feature | Zoho CRM | folk | 
|---|---|---|
| **Lead Management** | 8.6 (22 reviews) | Not enough data | 
| **Scoring/Ranking** | 8.3 (21 reviews) | Not enough data | 
| **Lead Context** | 8.3 (22 reviews) | Not enough data | 

#### Management

| Feature | Zoho CRM | folk | 
|---|---|---|
| **Conversion Viability** | 8.4 (22 reviews) | Not enough data | 
| **Workflow** | 8.4 (22 reviews) | Not enough data | 

#### Platform

| Feature | Zoho CRM | folk | 
|---|---|---|
| **Data Synchronization** | 8.4 (22 reviews) | Not enough data | 
| **Analysis** | 8.3 (21 reviews) | Not enough data | 

### Google Workspace for Sales

| Product | Score | Reviews |
|---|---|---|
| **Zoho CRM** | N/A | N/A |
| **folk** | N/A | N/A |

#### Agentic AI - Google Workspace for Sales

| Feature | Zoho CRM | folk | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 

### Sales Performance Management

| Product | Score | Reviews |
|---|---|---|
| **Zoho CRM** | 8.3/10 | 198 |
| **folk** | N/A | N/A |

#### Agentic AI - Sales Performance Management

| Feature | Zoho CRM | folk | 
|---|---|---|
| **Autonomous Task Execution** | 7.9 (21 reviews) | Not enough data | 
| **Natural Language Interaction** | 8.1 (20 reviews) | Not enough data | 
| **Proactive Assistance** | 7.9 (21 reviews) | Not enough data | 

#### Incentives

| Feature | Zoho CRM | folk | 
|---|---|---|
| **Badges** | 8.2 (153 reviews) ✓ Verified | Not enough data | 
| **Triggers** | 8.4 (160 reviews) ✓ Verified | Not enough data | 
| **Commission Calculator** | 8.0 (152 reviews) ✓ Verified | Not enough data | 
| **Leaderboards** | 8.4 (161 reviews) ✓ Verified | Not enough data | 

#### Personalization

| Feature | Zoho CRM | folk | 
|---|---|---|
| **Profiles** | 8.5 (177 reviews) ✓ Verified | Not enough data | 
| **Custom Reports** | 8.6 (178 reviews) ✓ Verified | Not enough data | 
| **Dashboards** | 8.6 (184 reviews) ✓ Verified | Not enough data | 
| **Goal Setting** | 8.4 (171 reviews) ✓ Verified | Not enough data | 

#### Administrative

| Feature | Zoho CRM | folk | 
|---|---|---|
| **Integration** | 8.5 (169 reviews) ✓ Verified | Not enough data | 
| **Employee Structure** | 8.5 (173 reviews) ✓ Verified | Not enough data | 
| **Behavior Monitoring** | 8.4 (161 reviews) | Not enough data | 

### Email Tracking

| Product | Score | Reviews |
|---|---|---|
| **Zoho CRM** | 8.0/10 | 161 |
| **folk** | 7.8/10 | 75 |

#### Agentic AI - Email Tracking

| Feature | Zoho CRM | folk | 
|---|---|---|
| **Autonomous Task Execution** | 7.7 (30 reviews) | Not enough data | 
| **Multi-step Planning** | 7.5 (29 reviews) | Not enough data | 
| **Cross-system Integration** | 7.6 (30 reviews) | Not enough data | 
| **Adaptive Learning** | 7.0 (29 reviews) | Not enough data | 
| **Natural Language Interaction** | 7.0 (30 reviews) | Not enough data | 
| **Proactive Assistance** | 7.4 (30 reviews) | Not enough data | 
| **Decision Making** | 7.6 (29 reviews) | Not enough data | 

#### Analytics

| Feature | Zoho CRM | folk | 
|---|---|---|
| **Open Rates** | 8.3 (138 reviews) | 8.1 (70 reviews) | 
| **Link Activity** | 8.3 (143 reviews) | 8.0 (69 reviews) | 
| **Attachment Activity** | 8.4 (144 reviews) | 7.6 (68 reviews) | 

#### Customizations

| Feature | Zoho CRM | folk | 
|---|---|---|
| **Email Platform Integration** | 8.7 (148 reviews) | 8.4 (69 reviews) | 
| **Email Scheduling** | 8.8 (145 reviews) | 7.3 (67 reviews) | 
| **Notifications** | 8.7 (146 reviews) | 7.9 (67 reviews) | 
| **Email Categorization** | 8.7 (142 reviews) | 7.4 (68 reviews) | 
| **Templates** | 8.6 (147 reviews) | 8.1 (68 reviews) | 

#### Generative AI

| Feature | Zoho CRM | folk | 
|---|---|---|
| **AI Text Generation** | 7.6 (59 reviews) | 7.2 (41 reviews) | 

### Sales Analytics

| Product | Score | Reviews |
|---|---|---|
| **Zoho CRM** | 8.1/10 | 172 |
| **folk** | N/A | N/A |

#### Agentic AI - Sales Analytics

| Feature | Zoho CRM | folk | 
|---|---|---|
| **Autonomous Task Execution** | 7.4 (30 reviews) | Not enough data | 
| **Cross-system Integration** | 7.5 (30 reviews) | Not enough data | 
| **Adaptive Learning** | 7.2 (30 reviews) | Not enough data | 
| **Natural Language Interaction** | 7.3 (30 reviews) | Not enough data | 
| **Proactive Assistance** | 7.4 (30 reviews) | Not enough data | 

#### Data Sourcing

| Feature | Zoho CRM | folk | 
|---|---|---|
| **Data Sourcing** | 8.3 (145 reviews) | Not enough data | 
| **Exporting & Sharing Data** | 8.4 (149 reviews) | Not enough data | 
| **Multi-Device Data Visualization** | 8.3 (142 reviews) | Not enough data | 
| **Interactive Dashboards** | 8.6 (156 reviews) | Not enough data | 
| **Data Segmentation** | 8.5 (147 reviews) | Not enough data | 

#### Predictive Analytics

| Feature | Zoho CRM | folk | 
|---|---|---|
| **Lead Scoring** | 8.5 (147 reviews) | Not enough data | 
| **Opportunity Scoring** | 8.3 (139 reviews) | Not enough data | 
| **Risk Analysis** | 8.1 (124 reviews) | Not enough data | 
| **Live Forecasting** | 8.2 (130 reviews) | Not enough data | 

#### Sales Management

| Feature | Zoho CRM | folk | 
|---|---|---|
| **Live Pipeline Management** | 8.5 (154 reviews) | Not enough data | 
| **Sales Gamification** | 8.3 (131 reviews) | Not enough data | 
| **Account-Based Analytics** | 8.5 (145 reviews) | Not enough data | 
| **Activity Tracking** | 8.8 (152 reviews) | Not enough data | 

### Sales Enablement

| Product | Score | Reviews |
|---|---|---|
| **Zoho CRM** | 7.8/10 | 12 |
| **folk** | N/A | N/A |

#### Agentic AI - Sales Enablement

| Feature | Zoho CRM | folk | 
|---|---|---|
| **Autonomous Task Execution** | 6.1 (6 reviews) | Not enough data | 
| **Natural Language Interaction** | 6.1 (6 reviews) | Not enough data | 
| **Proactive Assistance** | 6.1 (6 reviews) | Not enough data | 

#### Content Management

| Feature | Zoho CRM | folk | 
|---|---|---|
| **Content Import** | 8.2 (10 reviews) | Not enough data | 
| **Content Creation** | 8.0 (10 reviews) | Not enough data | 
| **Templates** | 8.0 (10 reviews) | Not enough data | 
| **Advanced Search** | 8.8 (10 reviews) | Not enough data | 
| **Content Storage** | 8.2 (10 reviews) | Not enough data | 

#### Analytics

| Feature | Zoho CRM | folk | 
|---|---|---|
| **Reporting** | 9.0 (10 reviews) | Not enough data | 
| **Alerts** | 8.3 (10 reviews) | Not enough data | 
| **Account-Based Engagement** | 8.3 (10 reviews) | Not enough data | 
| **Content Utilization** | 8.3 (10 reviews) | Not enough data | 

#### Learning Management - Sales Enablement

| Feature | Zoho CRM | folk | 
|---|---|---|
| **Sales Training ** | Not enough data | Not enough data | 
| **Sales Coaching** | Not enough data | Not enough data | 
| **Sales Onboarding** | Not enough data | Not enough data | 

#### Revenue Enablement - Sales Enablement

| Feature | Zoho CRM | folk | 
|---|---|---|
| **Cross-Functional Alignment** | Not enough data | Not enough data | 
| **AI and Automation** | Not enough data | Not enough data | 
| **End-to-End Customer Journey Insights** | Not enough data | Not enough data | 

### Insurance CRM

| Product | Score | Reviews |
|---|---|---|
| **Zoho CRM** | N/A | N/A |
| **folk** | N/A | N/A |

#### Relationship Management - Insurance CRM

| Feature | Zoho CRM | folk | 
|---|---|---|
| **Renewal Management** | Not enough data | Not enough data | 
| **Client Communication Tools** | Not enough data | Not enough data | 
| **Lead Tracking** | Not enough data | Not enough data | 
| **Contact Management** | Not enough data | Not enough data | 
| **Winbacks** | Not enough data | Not enough data | 
| **Communication History** | Not enough data | Not enough data | 
| **Activity Management** | Not enough data | Not enough data | 
| **Reputation Management** | Not enough data | Not enough data | 

#### Follow up Automation - Insurance CRM

| Feature | Zoho CRM | folk | 
|---|---|---|
| **Automated Follow-Ups** | Not enough data | Not enough data | 
| **Marketing Campaigns** | Not enough data | Not enough data | 

#### Document Management - Insurance CRM

| Feature | Zoho CRM | folk | 
|---|---|---|
| **Documentation handling** | Not enough data | Not enough data | 

#### Integrations & Reports - Insurance CRM

| Feature | Zoho CRM | folk | 
|---|---|---|
| **Integrations** | Not enough data | Not enough data | 
| **Reporting & Analytics** | Not enough data | Not enough data | 

---
## Categories
**Shared Categories (2):** [Email Tracking Software](https://www.g2.com/categories/email-tracking), [CRM Software](https://www.g2.com/categories/crm)

**Unique to Zoho CRM (13):** [Client Portal Software](https://www.g2.com/categories/client-portal), [Customer Journey Mapping Tools](https://www.g2.com/categories/customer-journey-mapping), [Quote-to-Cash Software](https://www.g2.com/categories/quote-to-cash), [Sales Engagement Software](https://www.g2.com/categories/sales-engagement), [AI Sales Assistant Software](https://www.g2.com/categories/ai-sales-assistant), [Sales Analytics Software](https://www.g2.com/categories/sales-analytics), [Sales Gamification Software](https://www.g2.com/categories/sales-gamification), [Sales Performance Management Software](https://www.g2.com/categories/sales-performance-management), [CPQ Software](https://www.g2.com/categories/cpq), [Lead Capture Software](https://www.g2.com/categories/lead-capture), [Lead Scoring Software](https://www.g2.com/categories/lead-scoring), [Sales Enablement Software](https://www.g2.com/categories/sales-enablement), [Insurance CRM Software](https://www.g2.com/categories/insurance-crm)

**Unique to folk (2):** [Google Workspace for Sales Software](https://www.g2.com/categories/google-workspace-for-sales), [Email Marketing Software](https://www.g2.com/categories/email-marketing)


---
## Reviewer Demographics

### By Company Size

| Segment | Zoho CRM | folk | 
|---|---|---|
| **Small-Business** | 61.7% | 96.9% | 
| **Mid-Market** | 32.3% | 2.8% | 
| **Enterprise** | 6.0% | 0.3% | 

### By Industry

#### Zoho CRM

- **Information Technology and Services:** 16.1%
- **Computer Software:** 9.9%
- **Marketing and Advertising:** 8.9%
- **Financial Services:** 3.5%
- **Real Estate:** 3.4%
- **Education Management:** 3.0%
- **Internet:** 2.1%
- **Retail:** 2.1%
- **Accounting:** 2.0%
- **Management Consulting:** 1.9%
- **Other:** 47.0%

#### folk

- **Marketing and Advertising:** 10.6%
- **Consulting:** 10.0%
- **Computer Software:** 10.0%
- **Venture Capital & Private Equity:** 6.5%
- **Financial Services:** 6.2%
- **Information Technology and Services:** 5.6%
- **Professional Training & Coaching:** 2.8%
- **Staffing and Recruiting:** 2.8%
- **Entertainment:** 2.5%
- **Non-Profit Organization Management:** 2.2%
- **Other:** 40.8%

---
## Alternatives

### Alternatives to Zoho CRM

- [Agentforce Sales (formerly Salesforce Sales Cloud)](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews) — 4.4/5 stars (25784 reviews)
- [HubSpot Sales Hub](https://www.g2.com/products/hubspot-sales-hub/reviews) — 4.4/5 stars (13797 reviews)
- [Freshsales](https://www.g2.com/products/freshsales/reviews) — 4.5/5 stars (1232 reviews)
- [Apollo.io](https://www.g2.com/products/apollo-io/reviews) — 4.7/5 stars (9646 reviews)
- [Close](https://www.g2.com/products/close/reviews) — 4.7/5 stars (2037 reviews)
- [Nutshell](https://www.g2.com/products/nutshell/reviews) — 4.3/5 stars (1426 reviews)
- [Coevera](https://www.g2.com/products/coevera/reviews) — 4.6/5 stars (477 reviews)
- [ActiveCampaign](https://www.g2.com/products/activecampaign/reviews) — 4.4/5 stars (14683 reviews)
- [Pipedrive](https://www.g2.com/products/pipedrive/reviews) — 4.3/5 stars (3043 reviews)
- [Copper](https://www.g2.com/products/copper/reviews) — 4.5/5 stars (1157 reviews)

### Alternatives to folk

- [Pipedrive](https://www.g2.com/products/pipedrive/reviews) — 4.3/5 stars (3043 reviews)
- [Attio](https://www.g2.com/products/attio/reviews) — 4.3/5 stars (440 reviews)
- [Copper](https://www.g2.com/products/copper/reviews) — 4.5/5 stars (1157 reviews)
- [HubSpot Sales Hub](https://www.g2.com/products/hubspot-sales-hub/reviews) — 4.4/5 stars (13797 reviews)
- [monday CRM](https://www.g2.com/products/monday-crm/reviews) — 4.6/5 stars (1161 reviews)
- [Close](https://www.g2.com/products/close/reviews) — 4.7/5 stars (2037 reviews)
- [Apollo.io](https://www.g2.com/products/apollo-io/reviews) — 4.7/5 stars (9646 reviews)
- [Bigin by Zoho CRM](https://www.g2.com/products/bigin-by-zoho-crm/reviews) — 4.6/5 stars (812 reviews)
- [Nimble CRM](https://www.g2.com/products/nimble/reviews) — 4.5/5 stars (1112 reviews)
- [Freshsales](https://www.g2.com/products/freshsales/reviews) — 4.5/5 stars (1232 reviews)

---
## Top Discussions

### Zoho CRM

- Title: [What have you found better than ZOHO](https://www.g2.com/discussions/what-have-you-found-better-than-zoho) — 5 comments, 1 upvote
  > **Top comment:** "Zoho One, with over 45 business applications,  all centrally managed and synchronized, is the leader in breadth of application and breadth of security versus..."
- Title: [Is Zoho CRM really free?](https://www.g2.com/discussions/is-zoho-crm-really-free) — 4 comments, 5 upvotes
  > **Top comment:** "It free in trail after that you have to pay "
- Title: [What are the key strengths of Zoho CRM in managing customer relationships compared to other CRM platforms?](https://www.g2.com/discussions/zoho-crm-what-are-the-key-strengths-of-zoho-crm-in-managing-customer-relationships-compared-to-other-crm-platf) — 3 comments, 1 upvote
  > **Top comment:** "Zoho CRM has some great strengths when it comes to managing customer relationships. First, it's highly customizable, so you can easily tweak the platform to..."
- Title: [What are the key strengths of Zoho CRM in managing customer relationships compared to other CRM platforms?](https://www.g2.com/discussions/what-are-the-key-strengths-of-zoho-crm-in-managing-customer-relationships-compared-to-other-crm-platforms) — 3 comments
  > **Top comment:** "1. Affordable 
2. Flexible and great customisation 
3. Good user friendly interface "
- Title: [can we create segmentation in this](https://www.g2.com/discussions/can-we-create-segmentation-in-this) — 3 comments, 1 upvote *(includes official response)*
  > **Top comment:** "Yes Lavanya,

Zoho CRM supports segmentation. Segment your prospects/customers into buckets based on a pre-defined criteria, to identify cross-sell/up-sell..."

### folk

No discussions available for this product.

---
**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/zoho-crm-vs-folk-folk)