Compare Zoho CRM and eWay-CRM 
At a Glance
Market Segments
Small-Business (61.6% of reviews)
Small-Business (75.0% of reviews)
Entry-Level Pricing
Free
No pricing available
Zoho CRM
Star Rating
(2,894)4.1 out of 5
Market Segments
Small-Business (61.6% of reviews)
Pros & Cons
Entry-Level Pricing
Free
Browse all 5 pricing planseWay-CRM
Star Rating
(12)4.0 out of 5
Market Segments
Small-Business (75.0% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about eWay-CRMSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Zoho CRM excels in providing a comprehensive suite of features at a competitive price, making it a strong choice for businesses looking for affordability without sacrificing functionality. Users appreciate its ability to integrate sales automation, analytics, and multichannel engagement into one platform, which significantly aids in business growth.
- Users say that eWay-CRM shines in its ease of setup and integration with familiar tools like Outlook and Excel. New users have found it simple to utilize basic functions with minimal training, which can be a significant advantage for teams transitioning from other platforms.
- According to verified reviews, Zoho CRM has a higher overall satisfaction score, reflecting its robust capabilities and user-friendly interface. Reviewers highlight the platform's intuitive navigation and seamless integration with other software, which enhances daily operations and user experience.
- Reviewers mention that eWay-CRM provides excellent support, with many users praising the quality of assistance they receive. This can be particularly beneficial for small businesses that may require more hands-on help during their CRM journey.
- G2 reviewers note that while Zoho CRM has a larger market presence and a wealth of user feedback, eWay-CRM's recent updates and features, such as calendar sync automation, have been well-received and play a crucial role in daily operations for its users.
- Users highlight that Zoho CRM's scalability and flexibility make it suitable for a variety of business sizes, particularly small businesses, which comprise a significant portion of its user base. This adaptability is a key factor for companies looking to grow without outgrowing their CRM solution.
Pricing
Entry-Level Pricing
Zoho CRM
Free Edition
Free
With three free users and essentials like leads, documents and mobile apps, it’s a perfect fit
for your home business.
- Leads, Contacts, Accounts
- Tasks, Events, Call log, and Notes
- Opportunities
eWay-CRM
No pricing availableFree Trial
Zoho CRM
Free Trial is available
eWay-CRM
Free Trial is available
Ratings
Meets Requirements
8.4
2,460
8.9
9
Ease of Use
8.3
2,479
8.2
11
Ease of Setup
8.0
1,250
9.7
5
Ease of Admin
8.0
1,019
Not enough data
Quality of Support
7.6
2,253
9.2
8
Has the product been a good partner in doing business?
8.0
995
Not enough data
Product Direction (% positive)
8.0
2,395
6.8
11
Features by Category
Sales Force Automation
8.5
1647
|
Verified
8.6
6
8.3
876
|
Verified
Not enough data
8.2
1566
|
Verified
Not enough data
8.2
1632
|
Verified
Not enough data
7.8
1186
|
Verified
Not enough data
8.4
671
|
Verified
Not enough data
7.9
1217
|
Verified
Not enough data
8.0
1209
|
Verified
Not enough data
8.2
1323
|
Verified
Not enough data
Marketing Automation
8.0
1343
|
Verified
8.3
5
7.9
1304
|
Verified
Not enough data
8.4
1538
|
Verified
Not enough data
7.9
1126
|
Verified
Not enough data
Customer Support
8.0
1201
|
Verified
Not enough data
7.9
1204
|
Verified
Feature Not Available
7.9
1236
|
Verified
Feature Not Available
7.8
1068
|
Verified
Not enough data
8.0
1113
|
Verified
Feature Not Available
Reporting & Analytics
8.2
1510
|
Verified
7.7
5
8.2
1559
|
Verified
Not enough data
8.1
1055
|
Verified
Not enough data
Mobile & Social
8.1
1082
|
Verified
Feature Not Available
8.0
1091
|
Verified
Feature Not Available
8.0
1201
|
Verified
Not enough data
Platform
8.1
865
|
Verified
Not enough data
8.1
838
|
Verified
8.3
5
8.4
857
|
Verified
Not enough data
8.1
647
|
Verified
Not enough data
7.8
547
|
Verified
Not enough data
8.1
718
|
Verified
Not enough data
8.4
845
|
Verified
Not enough data
8.1
661
|
Verified
Not enough data
Integration
8.3
651
|
Verified
Not enough data
8.1
640
|
Verified
Not enough data
8.0
600
|
Verified
Not enough data
Generative AI
8.2
180
Not enough data
Agentic AI - CRM
8.0
65
Not enough data
8.3
63
Not enough data
8.1
66
Not enough data
8.0
65
Not enough data
8.3
64
Not enough data
8.3
64
Not enough data
8.3
64
Not enough data
Configuration - cpq
Feature Not Available
Not enough data
Feature Not Available
Not enough data
8.3
60
Not enough data
8.3
56
Not enough data
8.4
61
Not enough data
Pricing
8.1
63
Not enough data
7.5
58
Not enough data
8.1
57
Not enough data
8.4
59
Not enough data
8.6
59
Not enough data
8.5
57
Not enough data
Quoting
8.4
59
Not enough data
8.3
53
Not enough data
8.4
54
Not enough data
8.4
56
Not enough data
8.6
53
Not enough data
Admin
8.2
90
Not enough data
7.7
84
Not enough data
8.3
87
Not enough data
8.3
84
Not enough data
Channels
8.1
58
Not enough data
7.7
53
Not enough data
8.0
50
Not enough data
Platform
8.4
90
Not enough data
8.2
86
Not enough data
8.0
78
Not enough data
8.5
89
Not enough data
8.4
91
Not enough data
8.6
20
Not enough data
Generative AI - cpq
7.4
15
Not enough data
7.5
16
Not enough data
7.7
16
Not enough data
Competition
8.7
58
|
Verified
Not enough data
8.7
57
|
Verified
Not enough data
8.7
57
|
Verified
Not enough data
8.5
53
|
Verified
Not enough data
8.5
55
|
Verified
Not enough data
7.9
18
Not enough data
Agentic AI - Sales Gamification
Not enough data
Not enough data
Integrations
8.9
61
|
Verified
Not enough data
8.8
59
Not enough data
8.7
45
Not enough data
Platform
8.8
65
|
Verified
Not enough data
8.9
64
|
Verified
Not enough data
8.8
58
|
Verified
Not enough data
8.8
63
|
Verified
Not enough data
8.8
63
|
Verified
Not enough data
Employee Features
8.9
66
|
Verified
Not enough data
8.8
68
|
Verified
Not enough data
8.8
68
|
Verified
Not enough data
Lead Generation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Lead Facilitation
8.4
72
Not enough data
8.8
73
Not enough data
8.8
73
Not enough data
8.8
73
Not enough data
Organization
8.6
74
Not enough data
8.4
73
Not enough data
8.6
73
Not enough data
Performance Analysis
Feature Not Available
Not enough data
8.6
75
Not enough data
Sales Analysis
8.4
69
Not enough data
8.4
73
Not enough data
Generative AI
8.3
27
Not enough data
8.1
27
Not enough data
Agentic AI - AI Sales Assistant
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Integrated Workflows
8.7
161
Not enough data
8.8
157
Not enough data
8.3
146
Not enough data
8.2
142
Not enough data
8.9
155
Not enough data
8.8
153
Not enough data
8.5
148
Not enough data
Repeatability and Reportability
8.4
145
Not enough data
8.6
150
Not enough data
8.6
143
Not enough data
8.2
139
Not enough data
7.9
121
Not enough data
AI and Automation
8.3
147
Not enough data
8.5
146
Not enough data
8.3
140
Not enough data
8.1
134
Not enough data
7.8
126
Not enough data
Generative AI
7.5
69
Not enough data
Agentic AI - Sales Engagement
7.9
28
Not enough data
7.8
26
Not enough data
8.0
27
Not enough data
7.9
26
Not enough data
7.7
27
Not enough data
8.0
27
Not enough data
8.1
26
Not enough data
Customer Requirements
8.5
52
Not enough data
8.5
51
Not enough data
8.5
53
Not enough data
Contracts
8.5
51
Not enough data
8.2
48
Not enough data
8.4
51
Not enough data
Revenue
8.5
53
Not enough data
8.5
51
Not enough data
8.4
48
Not enough data
Platform Basics
8.4
98
Not enough data
8.6
93
Not enough data
8.6
97
Not enough data
8.4
89
Not enough data
8.9
57
Not enough data
Agentic AI - Customer Journey Mapping
7.1
12
Not enough data
Content
8.9
79
Not enough data
8.6
76
Not enough data
8.5
76
Not enough data
8.7
77
Not enough data
8.6
74
Not enough data
Collaboration
8.8
76
Not enough data
8.5
78
Not enough data
9.0
80
Not enough data
9.0
83
Not enough data
8.7
78
Not enough data
8.7
75
Not enough data
Lead Monitoring
9.0
42
Not enough data
8.9
42
Not enough data
8.7
42
Not enough data
Agentic AI - Lead Capture
7.2
27
Not enough data
7.2
27
Not enough data
Data Capture
8.3
42
Not enough data
8.5
42
Not enough data
8.1
42
Not enough data
8.3
42
Not enough data
Analytics
9.1
42
Not enough data
8.8
42
Not enough data
Customization
8.7
41
Not enough data
8.6
41
Not enough data
8.7
42
Not enough data
8.7
42
Not enough data
Agentic AI - Lead Scoring
6.4
12
Not enough data
6.7
13
Not enough data
6.7
12
Not enough data
6.8
12
Not enough data
Attribution
8.5
21
Not enough data
8.6
22
Not enough data
8.0
21
Not enough data
Discovery
8.6
22
Not enough data
8.3
21
Not enough data
8.3
22
Not enough data
Management
8.4
22
Not enough data
8.4
22
Not enough data
Platform
8.4
22
Not enough data
8.3
21
Not enough data
Agentic AI - Sales Performance Management
7.9
21
Not enough data
8.1
20
Not enough data
7.9
21
Not enough data
Incentives
8.2
154
|
Verified
Not enough data
8.4
161
|
Verified
Not enough data
8.0
153
|
Verified
Not enough data
8.4
162
|
Verified
Not enough data
Personalization
8.5
178
|
Verified
Not enough data
8.6
179
|
Verified
Not enough data
8.6
185
|
Verified
Not enough data
8.4
172
|
Verified
Not enough data
Administrative
8.5
170
|
Verified
Not enough data
8.5
174
|
Verified
Not enough data
8.4
162
Not enough data
Agentic AI - Email Tracking
7.7
30
Not enough data
7.5
29
Not enough data
7.6
30
Not enough data
7.0
29
Not enough data
7.0
30
Not enough data
7.4
30
Not enough data
7.6
29
Not enough data
Analytics
8.3
139
Not enough data
8.3
144
Not enough data
8.4
145
Not enough data
Customizations
8.7
149
Not enough data
8.8
146
Not enough data
8.8
147
Not enough data
8.7
143
Not enough data
8.6
148
Not enough data
Generative AI
7.6
59
Not enough data
Agentic AI - Sales Analytics
7.5
29
Not enough data
7.5
29
Not enough data
7.1
29
Not enough data
7.4
29
Not enough data
7.5
29
Not enough data
Data Sourcing
8.3
145
Not enough data
8.4
149
Not enough data
8.3
142
Not enough data
8.6
156
Not enough data
8.5
147
Not enough data
Predictive Analytics
8.5
147
Not enough data
8.3
139
Not enough data
8.0
124
Not enough data
8.2
130
Not enough data
Sales Management
8.5
154
Not enough data
8.3
131
Not enough data
8.5
145
Not enough data
8.8
152
Not enough data
Agentic AI - Sales Enablement
6.1
6
Not enough data
6.1
6
Not enough data
6.1
6
Not enough data
Content Management
8.2
10
Not enough data
8.0
10
Not enough data
8.0
10
Not enough data
8.8
10
Not enough data
8.2
10
Not enough data
Analytics
9.0
10
Not enough data
8.3
10
Not enough data
8.3
10
Not enough data
8.3
10
Not enough data
Learning Management - Sales Enablement
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Revenue Enablement - Sales Enablement
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Relationship Management - Insurance CRM
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Follow up Automation - Insurance CRM
Not enough data
Not enough data
Not enough data
Not enough data
Document Management - Insurance CRM
Not enough data
Not enough data
Integrations & Reports - Insurance CRM
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Zoho CRM and eWay-CRM are categorized as CRM
Unique Categories
Zoho CRM is categorized as Client Portal, Customer Journey Mapping, Quote-to-Cash, Sales Engagement, AI Sales Assistant, Sales Analytics, Email Tracking, Sales Gamification, Sales Performance Management, CPQ, Lead Capture, Lead Scoring, Sales Enablement, and Insurance CRM
eWay-CRM has no unique categories
Reviews
Reviewers' Company Size
Zoho CRM
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
eWay-CRM
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
16.0%
Computer Software
9.9%
Marketing and Advertising
8.8%
Financial Services
3.6%
Real Estate
3.5%
Other
58.2%
Information Technology and Services
25.0%
Financial Services
16.7%
Manufacturing
8.3%
Mining & Metals
8.3%
Marketing and Advertising
8.3%
Other
33.3%
Alternatives
Discussions
What have you found better than ZOHO
5 Comments
PC
Zoho One, with over 45 business applications, all centrally managed and synchronized, is the leader in breadth of application and breadth of security versus...Read more
Is Zoho CRM really free?
4 Comments
AP
Zoho CRM offers a free version, but it also provides various paid plans with additional features and capabilities. The free version typically has...Read more
can we create segmentation in this
3 Comments
Official Response from Zoho CRM
Yes Lavanya,
Zoho CRM supports segmentation. Segment your prospects/customers into buckets based on a pre-defined criteria, to identify cross-sell/up-sell...Read more
eWay-CRM has no discussions with answers
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