# Zoho CRM Plus vs monday CRM Comparison
---
## AI Generated Summary
- **G2 reviewers report** that **monday CRM** excels in user-friendliness, with many users appreciating its intuitive interface that simplifies project management. One user noted, "I use monday CRM daily for project management," highlighting how easy it is to track project statuses without extensive technical knowledge.
- **Users say** that **Zoho CRM Plus** offers a comprehensive solution by integrating multiple customer-facing tools into a single platform. Reviewers have praised its ability to manage leads, customer support, and email campaigns from one centralized dashboard, making it a time-saver for daily operations.
- **According to verified reviews** , **monday CRM** stands out for its flexibility in customizing workflows and dashboards. Users appreciate the visual layout that allows them to tailor the software to their specific business needs, which enhances their overall experience.
- **Reviewers mention** that while **Zoho CRM Plus** has a rich feature set, some users find it challenging to navigate due to its complexity. However, they also highlight the automation features that save time and improve efficiency, indicating that the learning curve can be worth it for those who invest the time.
- **G2 reviewers indicate** that **monday CRM** has a strong focus on project management, which resonates well with users who prioritize task tracking and collaboration. One user remarked on the effectiveness of its notifications and updates, which keep teams aligned and informed.
- **Users report** that **Zoho CRM Plus** provides robust analytics and reporting capabilities, allowing businesses to track performance effectively. This feature is particularly appreciated by users who need to analyze customer interactions and sales data to make informed decisions.



| | Zoho CRM Plus | monday CRM | 
|---|---|---|
| **Star Rating** | 4.4 out of 5 | 4.6 out of 5 | 
| **Total Reviews** | 130 | 1,339 | 
| **Largest Market Segment** | Small-Business (56.6% of reviews) | Small-Business (77.8% of reviews) | 
| **Entry Level Price** | $57.00 Per Month | $12.00 Per Month | 

---
## Top Pros & Cons

### Zoho CRM Plus

Pros:
- Ease of Use (28 reviews)
- Efficiency (18 reviews)

Cons:
- Learning Curve (23 reviews)
- Overwhelming Experience (9 reviews)

### monday CRM

Pros:
- Ease of Use (190 reviews)
- Integrations (107 reviews)

Cons:
- Missing Features (78 reviews)
- Learning Curve (76 reviews)

---
## Ratings Comparison
| Rating | Zoho CRM Plus | monday CRM | 
|---|---|---|
  | **Meets Requirements** | 8.8 (97 reviews) | 8.5 (944 reviews) | 
  | **Ease of Use** | 8.6 (99 reviews) | 8.8 (1007 reviews) | 
  | **Ease of Setup** | 8.3 (79 reviews) | 8.5 (789 reviews) | 
  | **Ease of Admin** | 8.5 (33 reviews) | 8.8 (508 reviews) | 
  | **Quality of Support** | 8.6 (89 reviews) | 8.4 (829 reviews) | 
  | **Has the product been a good partner in doing business?** | 8.6 (32 reviews) | 8.9 (499 reviews) | 
  | **Product Direction (% positive)** | 9.2 (91 reviews) | 9.2 (894 reviews) | 

---
## Pricing

### Zoho CRM Plus

#### Entry-Level Pricing

Plan: Zoho CRM Plus

Price: $57.00 Per Month

Description: Zoho CRM Plus unifies your sales, marketing, and support teams and helps you deliver a consistent, relevant experience, across every stage of the customer journey. 

Key Features:
- CRM - Sales Force Automation
- Campaigns - Email Marketing Campaigns
- Desk - Customer Service Management

[Learn more about Zoho CRM Plus](https://www.g2.com/products/zoho-crm-plus-2018-12-06/reviews)

#### Free Trial

Yes

### monday CRM

#### Entry-Level Pricing

Plan: Basic

Price: $12.00 Per Month

Description: Organize all your team’s leads, contacts, & deals

Key Features:
- Unlimited customizable pipelines
- Unlimited contacts
- Unlimited boards

[Browse all 4 editions](https://www.g2.com/products/monday-crm/pricing)

#### Free Trial

Yes

---
## Features Comparison By Category

### CRM

| Product | Score | Reviews |
|---|---|---|
| **Zoho CRM Plus** | 8.3/10 | 79 |
| **monday CRM** | 7.9/10 | 850 |

#### Sales Force Automation

| Feature | Zoho CRM Plus | monday CRM | 
|---|---|---|
| **Contact & Account Management** | 8.8 (62 reviews) ✓ Verified | 8.6 (594 reviews) | 
| **Partner Relationship Mgmt. (PRM)** | 7.9 (50 reviews) ✓ Verified | 7.9 (475 reviews) | 
| **Opportunity & Pipeline Mgmt.** | 8.4 (56 reviews) ✓ Verified | 8.7 (593 reviews) | 
| **Task / Activity Management** | 8.5 (55 reviews) ✓ Verified | 8.9 (644 reviews) | 
| **Territory & Quota Management** | 8.2 (46 reviews) ✓ Verified | 7.6 (444 reviews) | 
| **Desktop Integration** | 8.4 (49 reviews) ✓ Verified | 8.3 (504 reviews) | 
| **Product & Price List Management** | 8.4 (48 reviews) ✓ Verified | 7.7 (449 reviews) | 
| **Quote & Order Management** | 8.1 (49 reviews) ✓ Verified | 7.6 (452 reviews) | 
| **Customer Contract Management** | 8.4 (48 reviews) ✓ Verified | 7.9 (482 reviews) | 

#### Marketing Automation

| Feature | Zoho CRM Plus | monday CRM | 
|---|---|---|
| **Email Marketing** | 8.2 (52 reviews) ✓ Verified | 7.6 (470 reviews) | 
| **Campaign Management** | 8.4 (52 reviews) ✓ Verified | 7.7 (466 reviews) | 
| **Lead Management** | 8.7 (56 reviews) ✓ Verified | 8.6 (559 reviews) | 
| **Marketing ROI Analytics** | 8.3 (48 reviews) ✓ Verified | 7.5 (437 reviews) | 

#### Customer Support

| Feature | Zoho CRM Plus | monday CRM | 
|---|---|---|
| **Case Management** | 8.3 (50 reviews) ✓ Verified | 8.2 (474 reviews) | 
| **Customer Support Portal** | 8.1 (54 reviews) ✓ Verified | 7.8 (410 reviews) | 
| **Knowledge Base** | 8.0 (55 reviews) ✓ Verified | 8.2 (437 reviews) | 
| **Call Center Features** | 7.6 (50 reviews) ✓ Verified | 7.0 (393 reviews) | 
| **Support Analytics** | 8.1 (54 reviews) ✓ Verified | 7.8 (447 reviews) | 

#### Reporting & Analytics

| Feature | Zoho CRM Plus | monday CRM | 
|---|---|---|
| **Reporting** | 8.7 (63 reviews) ✓ Verified | 8.2 (532 reviews) | 
| **Dashboards** | 8.6 (62 reviews) ✓ Verified | 8.7 (591 reviews) | 
| **Forecasting** | 8.4 (50 reviews) ✓ Verified | 7.9 (469 reviews) | 

#### Mobile & Social

| Feature | Zoho CRM Plus | monday CRM | 
|---|---|---|
| **Social Collaboration Features** | 8.4 (52 reviews) ✓ Verified | 8.0 (412 reviews) | 
| **Social Network Integration** | 8.2 (51 reviews) ✓ Verified | 7.3 (345 reviews) | 
| **Mobile User Support** | 8.4 (49 reviews) ✓ Verified | 7.7 (475 reviews) | 

#### Platform

| Feature | Zoho CRM Plus | monday CRM | 
|---|---|---|
| **Customization** | 8.6 (42 reviews) ✓ Verified | 8.8 (560 reviews) | 
| **Workflow Capability** | 8.6 (42 reviews) ✓ Verified | 8.7 (552 reviews) | 
| **User, Role, and Access Management** | 8.3 (38 reviews) ✓ Verified | 8.6 (528 reviews) | 
| **Internationalization** | 8.0 (35 reviews) ✓ Verified | 8.1 (441 reviews) | 
| **Sandbox / Test Environments** | 8.0 (36 reviews) ✓ Verified | 7.6 (388 reviews) | 
| **Document & Content Mgmt.** | 8.0 (37 reviews) ✓ Verified | 8.0 (480 reviews) | 
| **Performance and Reliability** | 8.5 (39 reviews) ✓ Verified | 8.4 (531 reviews) | 
| **Output Document Generation** | 8.3 (36 reviews) ✓ Verified | 7.8 (441 reviews) | 

#### Integration

| Feature | Zoho CRM Plus | monday CRM | 
|---|---|---|
| **Data Import & Export Tools** | 8.3 (37 reviews) ✓ Verified | 8.2 (469 reviews) | 
| **Integration APIs** | 8.1 (38 reviews) ✓ Verified | 7.9 (428 reviews) | 
| **Breadth of Partner Applications** | 8.1 (36 reviews) ✓ Verified | 8.0 (422 reviews) | 

#### Generative AI

| Feature | Zoho CRM Plus | monday CRM | 
|---|---|---|
| **AI Text Generation** | 8.2 (29 reviews) | 7.1 (319 reviews) | 

#### Agentic AI - CRM

| Feature | Zoho CRM Plus | monday CRM | 
|---|---|---|
| **Autonomous Task Execution** | 7.6 (16 reviews) | 7.3 (64 reviews) | 
| **Multi-step Planning** | 8.3 (15 reviews) | 7.5 (61 reviews) | 
| **Cross-system Integration** | 8.3 (18 reviews) | 7.6 (64 reviews) | 
| **Adaptive Learning** | 8.2 (17 reviews) | 7.3 (60 reviews) | 
| **Natural Language Interaction** | 7.9 (15 reviews) | 7.2 (60 reviews) | 
| **Proactive Assistance** | 8.2 (16 reviews) | 7.3 (61 reviews) | 
| **Decision Making** | 8.4 (16 reviews) | 7.1 (60 reviews) | 

### AI Sales Assistant

| Product | Score | Reviews |
|---|---|---|
| **Zoho CRM Plus** | N/A | N/A |
| **monday CRM** | N/A | N/A |

#### Lead Facilitation

| Feature | Zoho CRM Plus | monday CRM | 
|---|---|---|
| **Customer-facing Chatbot** | Not enough data | Not enough data | 
| **Lead Qualification** | Not enough data | Not enough data | 
| **Lead Follow-up** | Not enough data | Not enough data | 
| **Meeting Scheduling ** | Not enough data | Not enough data | 

#### Organization

| Feature | Zoho CRM Plus | monday CRM | 
|---|---|---|
| **Opportunity and Pipeline Management ** | Not enough data | Not enough data | 
| **Data Entry** | Not enough data | Not enough data | 
| **Integrations / APIs** | Not enough data | Not enough data | 

#### Performance Analysis

| Feature | Zoho CRM Plus | monday CRM | 
|---|---|---|
| **Coaching ** | Not enough data | Not enough data | 
| **Peformance Tracking** | Not enough data | Not enough data | 

#### Sales Analysis

| Feature | Zoho CRM Plus | monday CRM | 
|---|---|---|
| **ROI Forecasting ** | Not enough data | Not enough data | 
| **Sales Forecasting ** | Not enough data | Not enough data | 

#### Generative AI

| Feature | Zoho CRM Plus | monday CRM | 
|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | Not enough data | 

#### Agentic AI - AI Sales Assistant

| Feature | Zoho CRM Plus | monday CRM | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

### Customer Journey Analytics

| Product | Score | Reviews |
|---|---|---|
| **Zoho CRM Plus** | N/A | N/A |
| **monday CRM** | N/A | N/A |

#### Platform Basics

| Feature | Zoho CRM Plus | monday CRM | 
|---|---|---|
| **Dynamic Segmentation** | Not enough data | Not enough data | 
| **Journey Optimization** | Not enough data | Not enough data | 

#### Platform Data

| Feature | Zoho CRM Plus | monday CRM | 
|---|---|---|
| **Journey Reporting** | Not enough data | Not enough data | 
| **Trends Reporting** | Not enough data | Not enough data | 
| **Dashboards** | Not enough data | Not enough data | 
| **Advanced Data Filtering** | Not enough data | Not enough data | 

#### Platform Additional Functionality

| Feature | Zoho CRM Plus | monday CRM | 
|---|---|---|
| **Journey Mapping** | Not enough data | Not enough data | 
| **Integrations** | Not enough data | Not enough data | 
| **Automated Alerts** | Not enough data | Not enough data | 

#### Agentic AI - Customer Journey Analytics

| Feature | Zoho CRM Plus | monday CRM | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 

### Sales Performance Management

| Product | Score | Reviews |
|---|---|---|
| **Zoho CRM Plus** | 8.3/10 | 7 |
| **monday CRM** | 7.8/10 | 296 |

#### Agentic AI - Sales Performance Management

| Feature | Zoho CRM Plus | monday CRM | 
|---|---|---|
| **Autonomous Task Execution** | 7.8 (6 reviews) | 7.2 (30 reviews) | 
| **Natural Language Interaction** | 8.1 (6 reviews) | 7.0 (30 reviews) | 
| **Proactive Assistance** | 8.6 (7 reviews) | 6.9 (29 reviews) | 

#### Incentives

| Feature | Zoho CRM Plus | monday CRM | 
|---|---|---|
| **Badges** | 8.3 (6 reviews) | 7.4 (217 reviews) | 
| **Triggers** | 8.6 (6 reviews) | 7.7 (233 reviews) | 
| **Commission Calculator** | 7.5 (6 reviews) | 7.5 (211 reviews) | 
| **Leaderboards** | 8.9 (6 reviews) | 7.8 (222 reviews) | 

#### Personalization

| Feature | Zoho CRM Plus | monday CRM | 
|---|---|---|
| **Profiles** | 8.8 (7 reviews) | 8.2 (259 reviews) | 
| **Custom Reports** | 9.0 (7 reviews) | 8.2 (246 reviews) | 
| **Dashboards** | 8.6 (6 reviews) | 8.9 (276 reviews) | 
| **Goal Setting** | 8.3 (6 reviews) | 8.6 (247 reviews) | 

#### Administrative

| Feature | Zoho CRM Plus | monday CRM | 
|---|---|---|
| **Integration** | 8.3 (6 reviews) | 8.1 (254 reviews) | 
| **Employee Structure** | 7.8 (6 reviews) | 8.2 (247 reviews) | 
| **Behavior Monitoring** | 7.9 (7 reviews) | 7.8 (200 reviews) | 

### Email Tracking

| Product | Score | Reviews |
|---|---|---|
| **Zoho CRM Plus** | N/A | N/A |
| **monday CRM** | 7.6/10 | 206 |

#### Agentic AI - Email Tracking

| Feature | Zoho CRM Plus | monday CRM | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | 7.4 (23 reviews) | 
| **Multi-step Planning** | Not enough data | 7.5 (23 reviews) | 
| **Cross-system Integration** | Not enough data | 7.6 (23 reviews) | 
| **Adaptive Learning** | Not enough data | 7.0 (23 reviews) | 
| **Natural Language Interaction** | Not enough data | 6.8 (23 reviews) | 
| **Proactive Assistance** | Not enough data | 6.9 (23 reviews) | 
| **Decision Making** | Not enough data | 7.2 (23 reviews) | 

#### Analytics

| Feature | Zoho CRM Plus | monday CRM | 
|---|---|---|
| **Open Rates** | Not enough data | 8.1 (167 reviews) | 
| **Link Activity** | Not enough data | 8.0 (143 reviews) | 
| **Attachment Activity** | Not enough data | Feature Not Available | 

#### Customizations

| Feature | Zoho CRM Plus | monday CRM | 
|---|---|---|
| **Email Platform Integration** | Not enough data | 8.2 (187 reviews) | 
| **Email Scheduling** | Not enough data | 8.3 (94 reviews) | 
| **Notifications** | Not enough data | 8.5 (191 reviews) | 
| **Email Categorization** | Not enough data | 7.9 (88 reviews) | 
| **Templates** | Not enough data | 8.2 (185 reviews) | 

#### Generative AI

| Feature | Zoho CRM Plus | monday CRM | 
|---|---|---|
| **AI Text Generation** | Not enough data | 7.4 (131 reviews) | 

---
## Categories
**Shared Categories (2):** [Sales Performance Management Software](https://www.g2.com/categories/sales-performance-management), [CRM Software](https://www.g2.com/categories/crm)

**Unique to Zoho CRM Plus (2):** [Customer Journey Analytics Software](https://www.g2.com/categories/customer-journey-analytics), [AI Sales Assistant Software](https://www.g2.com/categories/ai-sales-assistant)

**Unique to monday CRM (1):** [Email Tracking Software](https://www.g2.com/categories/email-tracking)


---
## Reviewer Demographics

### By Company Size

| Segment | Zoho CRM Plus | monday CRM | 
|---|---|---|
| **Small-Business** | 56.6% | 77.8% | 
| **Mid-Market** | 37.7% | 19.4% | 
| **Enterprise** | 5.7% | 2.9% | 

### By Industry

#### Zoho CRM Plus

- **Information Technology and Services:** 22.2%
- **Computer Software:** 12.0%
- **Accounting:** 5.6%
- **Financial Services:** 5.6%
- **Marketing and Advertising:** 4.6%
- **Manufacturing:** 3.7%
- **Consulting:** 3.7%
- **Electrical/Electronic Manufacturing:** 2.8%
- **Real Estate:** 2.8%
- **Business Supplies and Equipment:** 1.9%
- **Other:** 35.2%

#### monday CRM

- **Marketing and Advertising:** 12.3%
- **Information Technology and Services:** 7.6%
- **Construction:** 4.7%
- **Computer Software:** 4.5%
- **Real Estate:** 3.6%
- **Financial Services:** 3.4%
- **Non-Profit Organization Management:** 2.9%
- **Consulting:** 2.8%
- **Hospital & Health Care:** 2.7%
- **Management Consulting:** 2.5%
- **Other:** 53.0%

---
## Alternatives

### Alternatives to Zoho CRM Plus

- [HubSpot Sales Hub](https://www.g2.com/products/hubspot-sales-hub/reviews) — 4.4/5 stars (13874 reviews)
- [Agentforce Sales (formerly Salesforce Sales Cloud)](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews) — 4.4/5 stars (25855 reviews)
- [Freshsales](https://www.g2.com/products/freshsales/reviews) — 4.5/5 stars (1236 reviews)
- [ActiveCampaign](https://www.g2.com/products/activecampaign/reviews) — 4.4/5 stars (14724 reviews)
- [HubSpot Marketing Hub](https://www.g2.com/products/hubspot-marketing-hub/reviews) — 4.4/5 stars (14866 reviews)
- [Pipedrive](https://www.g2.com/products/pipedrive/reviews) — 4.3/5 stars (3094 reviews)
- [Vendasta AI Platform](https://www.g2.com/products/vendasta-ai-platform/reviews) — 4.5/5 stars (537 reviews)
- [Dynamics 365 Sales](https://www.g2.com/products/dynamics-365-sales/reviews) — 3.8/5 stars (1622 reviews)
- [Thryv](https://www.g2.com/products/thryv/reviews) — 4.3/5 stars (2012 reviews)
- [Agile CRM](https://www.g2.com/products/agile-crm/reviews) — 4.0/5 stars (369 reviews)

### Alternatives to monday CRM

- [Agentforce Sales (formerly Salesforce Sales Cloud)](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews) — 4.4/5 stars (25855 reviews)
- [HubSpot Sales Hub](https://www.g2.com/products/hubspot-sales-hub/reviews) — 4.4/5 stars (13874 reviews)
- [Pipedrive](https://www.g2.com/products/pipedrive/reviews) — 4.3/5 stars (3094 reviews)
- [Zoho CRM](https://www.g2.com/products/zoho-crm/reviews) — 4.1/5 stars (2939 reviews)
- [Freshsales](https://www.g2.com/products/freshsales/reviews) — 4.5/5 stars (1236 reviews)
- [Bigin by Zoho CRM](https://www.g2.com/products/bigin-by-zoho-crm/reviews) — 4.6/5 stars (851 reviews)
- [Copper](https://www.g2.com/products/copper/reviews) — 4.5/5 stars (1158 reviews)
- [Close](https://www.g2.com/products/close/reviews) — 4.7/5 stars (2048 reviews)
- [Less Annoying CRM](https://www.g2.com/products/less-annoying-crm/reviews) — 4.9/5 stars (665 reviews)
- [Dynamics 365 Sales](https://www.g2.com/products/dynamics-365-sales/reviews) — 3.8/5 stars (1622 reviews)

---
## Top Discussions

### Zoho CRM Plus

- Title: [What apps come with Zoho CRM Plus?](https://www.g2.com/discussions/what-apps-come-with-zoho-crm-plus) — 2 comments
  > **Top comment:** "Zoho Desk, Zoho Projects, Zoho Sales IQ, Zoho Cliq"
- Title: [What are key features of a CRM system?](https://www.g2.com/discussions/zoho-crm-plus-what-are-key-features-of-a-crm-system) — 1 comment
  > **Top comment:** "Certain key features are customization, lead management, workflow automation, etc. A little advanced features are like sales forecasting and analytics."

### monday CRM

- Title: [Can I use Monday.com to set-up an online application or a questionnaire for my external clients?](https://www.g2.com/discussions/can-i-use-monday-com-to-set-up-an-online-application-or-a-questionnaire-for-my-external-clients) — 2 comments, 1 upvote
  > **Top comment:** "Yes.  Easy to do."
- Title: [What is monday sales CRM used for?](https://www.g2.com/discussions/what-is-monday-sales-crm-used-for) — 1 comment
  > **Top comment:** "Monday CRM is used for sales, project management, tracking and so much more. Team collaboration and engagement in addition to automation and task management..."

---
**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/zoho-crm-plus-2018-12-06-vs-monday-crm)