# Zoho CRM Plus vs folk Comparison --- ## AI Generated Summary - **G2 reviewers report** that Zoho CRM Plus excels in providing a comprehensive view of customer interactions, with users appreciating its ability to maintain a track record of orders and ensure a smooth workflow. This feature helps users understand the lead flow from marketing to sales, making it a strong choice for organizations looking for integrated solutions. - **Users say** that folk stands out for its simplicity and user-friendly design. Reviewers highlight its journey-focused approach, which aids in guiding clients through the purchasing process without overwhelming them with unnecessary features, making it ideal for small businesses that prefer straightforward tools. - **According to verified reviews** , Zoho CRM Plus offers robust reporting capabilities, with users noting that it provides valuable insights into sales performance. This feature is particularly beneficial for teams that rely on data-driven decisions to enhance their strategies. - **Reviewers mention** that folk's data import capabilities are a significant advantage, allowing users to easily pull information from other platforms. This integration helps streamline workflows and ensures that users can access all necessary data in one place, enhancing overall efficiency. - **G2 reviewers highlight** that while Zoho CRM Plus has a slightly higher G2 Score, folk's quality of support is notably better, with users praising its responsiveness and helpfulness. This aspect can be crucial for businesses that require reliable assistance during implementation and ongoing use. - **Users report** that Zoho CRM Plus has a more extensive feature set, including advanced task management and email marketing tools, which some users find essential for their operations. However, this complexity can be a double-edged sword, as it may require a steeper learning curve compared to the more straightforward folk platform. | | Zoho CRM Plus | folk | |---|---|---| | **Star Rating** | 4.4 out of 5 | 4.5 out of 5 | | **Total Reviews** | 130 | 333 | | **Largest Market Segment** | Small-Business (56.6% of reviews) | Small-Business (97.0% of reviews) | | **Entry Level Price** | $57.00 Per Month | Starting at $30.00 1 Users Per Year | --- ## Top Pros & Cons ### Zoho CRM Plus Pros: - Ease of Use (28 reviews) - Efficiency (18 reviews) Cons: - Learning Curve (23 reviews) - Overwhelming Experience (9 reviews) ### folk Pros: - Ease of Use (36 reviews) - Simple (25 reviews) Cons: - Missing Features (19 reviews) - Limited Features (12 reviews) --- ## Ratings Comparison | Rating | Zoho CRM Plus | folk | |---|---|---| | **Meets Requirements** | 8.8 (97 reviews) | 8.4 (325 reviews) | | **Ease of Use** | 8.6 (99 reviews) | 9.0 (327 reviews) | | **Ease of Setup** | 8.3 (79 reviews) | 8.9 (277 reviews) | | **Ease of Admin** | 8.5 (33 reviews) | 8.7 (111 reviews) | | **Quality of Support** | 8.6 (89 reviews) | 9.1 (274 reviews) | | **Has the product been a good partner in doing business?** | 8.6 (32 reviews) | 8.9 (106 reviews) | | **Product Direction (% positive)** | 9.2 (91 reviews) | 9.5 (319 reviews) | --- ## Pricing ### Zoho CRM Plus #### Entry-Level Pricing Plan: Zoho CRM Plus Price: $57.00 Per Month Description: Zoho CRM Plus unifies your sales, marketing, and support teams and helps you deliver a consistent, relevant experience, across every stage of the customer journey. Key Features: - CRM - Sales Force Automation - Campaigns - Email Marketing Campaigns - Desk - Customer Service Management [Learn more about Zoho CRM Plus](https://www.g2.com/products/zoho-crm-plus-2018-12-06/reviews) #### Free Trial Yes ### folk #### Entry-Level Pricing Plan: Standard Price: Starting at $30.00 1 Users Per Year Key Features: - Pipeline management - Email campaigns - Enrichment [Browse all 2 editions](https://www.g2.com/products/folk-folk/pricing) #### Free Trial Yes --- ## Features Comparison By Category ### CRM | Product | Score | Reviews | |---|---|---| | **Zoho CRM Plus** | 8.3/10 | 79 | | **folk** | 7.4/10 | 291 | #### Sales Force Automation | Feature | Zoho CRM Plus | folk | |---|---|---| | **Contact & Account Management** | 8.8 (62 reviews) ✓ Verified | 8.6 (271 reviews) | | **Partner Relationship Mgmt. (PRM)** | 7.9 (50 reviews) ✓ Verified | 7.8 (241 reviews) | | **Opportunity & Pipeline Mgmt.** | 8.4 (56 reviews) ✓ Verified | 8.4 (254 reviews) | | **Task / Activity Management** | 8.5 (55 reviews) ✓ Verified | 7.4 (250 reviews) | | **Territory & Quota Management** | 8.2 (46 reviews) ✓ Verified | Feature Not Available | | **Desktop Integration** | 8.4 (49 reviews) ✓ Verified | 8.3 (252 reviews) | | **Product & Price List Management** | 8.4 (48 reviews) ✓ Verified | Feature Not Available | | **Quote & Order Management** | 8.1 (49 reviews) ✓ Verified | Feature Not Available | | **Customer Contract Management** | 8.4 (48 reviews) ✓ Verified | 7.1 (231 reviews) | #### Marketing Automation | Feature | Zoho CRM Plus | folk | |---|---|---| | **Email Marketing** | 8.2 (52 reviews) ✓ Verified | 7.7 (239 reviews) | | **Campaign Management** | 8.4 (52 reviews) ✓ Verified | 7.4 (231 reviews) | | **Lead Management** | 8.7 (56 reviews) ✓ Verified | 8.5 (249 reviews) | | **Marketing ROI Analytics** | 8.3 (48 reviews) ✓ Verified | Feature Not Available | #### Customer Support | Feature | Zoho CRM Plus | folk | |---|---|---| | **Case Management** | 8.3 (50 reviews) ✓ Verified | Feature Not Available | | **Customer Support Portal** | 8.1 (54 reviews) ✓ Verified | Feature Not Available | | **Knowledge Base** | 8.0 (55 reviews) ✓ Verified | Feature Not Available | | **Call Center Features** | 7.6 (50 reviews) ✓ Verified | Feature Not Available | | **Support Analytics** | 8.1 (54 reviews) ✓ Verified | Feature Not Available | #### Reporting & Analytics | Feature | Zoho CRM Plus | folk | |---|---|---| | **Reporting** | 8.7 (63 reviews) ✓ Verified | 6.7 (68 reviews) | | **Dashboards** | 8.6 (62 reviews) ✓ Verified | 7.1 (68 reviews) | | **Forecasting** | 8.4 (50 reviews) ✓ Verified | Feature Not Available | #### Mobile & Social | Feature | Zoho CRM Plus | folk | |---|---|---| | **Social Collaboration Features** | 8.4 (52 reviews) ✓ Verified | 7.2 (228 reviews) | | **Social Network Integration** | 8.2 (51 reviews) ✓ Verified | 7.7 (239 reviews) | | **Mobile User Support** | 8.4 (49 reviews) ✓ Verified | 6.9 (64 reviews) | #### Platform | Feature | Zoho CRM Plus | folk | |---|---|---| | **Customization** | 8.6 (42 reviews) ✓ Verified | 7.9 (244 reviews) | | **Workflow Capability** | 8.6 (42 reviews) ✓ Verified | 7.9 (241 reviews) | | **User, Role, and Access Management** | 8.3 (38 reviews) ✓ Verified | 8.0 (238 reviews) | | **Internationalization** | 8.0 (35 reviews) ✓ Verified | Feature Not Available | | **Sandbox / Test Environments** | 8.0 (36 reviews) ✓ Verified | Feature Not Available | | **Document & Content Mgmt.** | 8.0 (37 reviews) ✓ Verified | Feature Not Available | | **Performance and Reliability** | 8.5 (39 reviews) ✓ Verified | 8.6 (243 reviews) | | **Output Document Generation** | 8.3 (36 reviews) ✓ Verified | Feature Not Available | #### Integration | Feature | Zoho CRM Plus | folk | |---|---|---| | **Data Import & Export Tools** | 8.3 (37 reviews) ✓ Verified | 8.5 (230 reviews) | | **Integration APIs** | 8.1 (38 reviews) ✓ Verified | 7.5 (224 reviews) | | **Breadth of Partner Applications** | 8.1 (36 reviews) ✓ Verified | Feature Not Available | #### Generative AI | Feature | Zoho CRM Plus | folk | |---|---|---| | **AI Text Generation** | 8.2 (29 reviews) | 7.0 (209 reviews) | #### Agentic AI - CRM | Feature | Zoho CRM Plus | folk | |---|---|---| | **Autonomous Task Execution** | 7.6 (16 reviews) | 6.2 (18 reviews) | | **Multi-step Planning** | 8.3 (15 reviews) | 6.7 (17 reviews) | | **Cross-system Integration** | 8.3 (18 reviews) | 6.6 (16 reviews) | | **Adaptive Learning** | 8.2 (17 reviews) | 6.2 (15 reviews) | | **Natural Language Interaction** | 7.9 (15 reviews) | 6.6 (16 reviews) | | **Proactive Assistance** | 8.2 (16 reviews) | 6.0 (15 reviews) | | **Decision Making** | 8.4 (16 reviews) | 6.4 (16 reviews) | ### Email Marketing | Product | Score | Reviews | |---|---|---| | **Zoho CRM Plus** | N/A | N/A | | **folk** | 6.9/10 | 109 | #### Email Marketing | Feature | Zoho CRM Plus | folk | |---|---|---| | **Email and Mobile Preview** | Not enough data | 7.8 (102 reviews) | | **Manage Email Lists** | Not enough data | 8.3 (103 reviews) | | **High-Volume Sending** | Not enough data | 7.9 (99 reviews) | | **Building and Personalizing Emails** | Not enough data | 8.4 (99 reviews) | | **Sending Outbound Emails** | Not enough data | 8.2 (100 reviews) | | **Manage Email Deliverability** | Not enough data | 8.1 (98 reviews) | | **Automated Email Responses** | Not enough data | 7.6 (98 reviews) | | **Multi-user Account** | Not enough data | 7.8 (97 reviews) | | **Surveys** | Not enough data | 6.7 (91 reviews) | #### Reporting & Analytics | Feature | Zoho CRM Plus | folk | |---|---|---| | **A/B Testing** | Not enough data | 6.5 (96 reviews) | | **Basic Reporting** | Not enough data | 7.3 (93 reviews) | #### Generative AI | Feature | Zoho CRM Plus | folk | |---|---|---| | **AI Text Generation** | Not enough data | 7.3 (57 reviews) | | **AI Text Summarization** | Not enough data | 6.9 (54 reviews) | #### Agentic AI - Email Marketing | Feature | Zoho CRM Plus | folk | |---|---|---| | **Autonomous Task Execution** | Not enough data | 5.0 (6 reviews) | | **Autonomous Task Execution** | Not enough data | 5.0 (6 reviews) | | **Multi-step Planning** | Not enough data | 4.7 (5 reviews) | | **Cross-system Integration** | Not enough data | 4.7 (5 reviews) | | **Cross-system Integration** | Not enough data | 4.7 (5 reviews) | #### Integration | Feature | Zoho CRM Plus | folk | |---|---|---| | **Data Import & Export Tools** | Not enough data | 8.2 (102 reviews) | | **Integration APIs** | Not enough data | 7.2 (99 reviews) | | **Breadth of Partner Applications** | Not enough data | 6.9 (97 reviews) | | **CRM Integration** | Not enough data | 7.7 (98 reviews) | | **Social Media Integration** | Not enough data | 7.0 (98 reviews) | | **E-Commerce Integration** | Not enough data | 6.4 (94 reviews) | ### AI Sales Assistant | Product | Score | Reviews | |---|---|---| | **Zoho CRM Plus** | N/A | N/A | | **folk** | N/A | N/A | #### Lead Facilitation | Feature | Zoho CRM Plus | folk | |---|---|---| | **Customer-facing Chatbot** | Not enough data | Not enough data | | **Lead Qualification** | Not enough data | Not enough data | | **Lead Follow-up** | Not enough data | Not enough data | | **Meeting Scheduling ** | Not enough data | Not enough data | #### Organization | Feature | Zoho CRM Plus | folk | |---|---|---| | **Opportunity and Pipeline Management ** | Not enough data | Not enough data | | **Data Entry** | Not enough data | Not enough data | | **Integrations / APIs** | Not enough data | Not enough data | #### Performance Analysis | Feature | Zoho CRM Plus | folk | |---|---|---| | **Coaching ** | Not enough data | Not enough data | | **Peformance Tracking** | Not enough data | Not enough data | #### Sales Analysis | Feature | Zoho CRM Plus | folk | |---|---|---| | **ROI Forecasting ** | Not enough data | Not enough data | | **Sales Forecasting ** | Not enough data | Not enough data | #### Generative AI | Feature | Zoho CRM Plus | folk | |---|---|---| | **AI Text Generation** | Not enough data | Not enough data | | **AI Text Summarization** | Not enough data | Not enough data | #### Agentic AI - AI Sales Assistant | Feature | Zoho CRM Plus | folk | |---|---|---| | **Autonomous Task Execution** | Not enough data | Not enough data | | **Multi-step Planning** | Not enough data | Not enough data | | **Cross-system Integration** | Not enough data | Not enough data | | **Adaptive Learning** | Not enough data | Not enough data | | **Natural Language Interaction** | Not enough data | Not enough data | | **Proactive Assistance** | Not enough data | Not enough data | | **Decision Making** | Not enough data | Not enough data | ### Customer Journey Analytics | Product | Score | Reviews | |---|---|---| | **Zoho CRM Plus** | N/A | N/A | | **folk** | N/A | N/A | #### Platform Basics | Feature | Zoho CRM Plus | folk | |---|---|---| | **Dynamic Segmentation** | Not enough data | Not enough data | | **Journey Optimization** | Not enough data | Not enough data | #### Platform Data | Feature | Zoho CRM Plus | folk | |---|---|---| | **Journey Reporting** | Not enough data | Not enough data | | **Trends Reporting** | Not enough data | Not enough data | | **Dashboards** | Not enough data | Not enough data | | **Advanced Data Filtering** | Not enough data | Not enough data | #### Platform Additional Functionality | Feature | Zoho CRM Plus | folk | |---|---|---| | **Journey Mapping** | Not enough data | Not enough data | | **Integrations** | Not enough data | Not enough data | | **Automated Alerts** | Not enough data | Not enough data | #### Agentic AI - Customer Journey Analytics | Feature | Zoho CRM Plus | folk | |---|---|---| | **Autonomous Task Execution** | Not enough data | Not enough data | | **Cross-system Integration** | Not enough data | Not enough data | | **Adaptive Learning** | Not enough data | Not enough data | | **Proactive Assistance** | Not enough data | Not enough data | ### Google Workspace for Sales | Product | Score | Reviews | |---|---|---| | **Zoho CRM Plus** | N/A | N/A | | **folk** | N/A | N/A | #### Agentic AI - Google Workspace for Sales | Feature | Zoho CRM Plus | folk | |---|---|---| | **Autonomous Task Execution** | Not enough data | Not enough data | | **Multi-step Planning** | Not enough data | Not enough data | | **Cross-system Integration** | Not enough data | Not enough data | | **Natural Language Interaction** | Not enough data | Not enough data | | **Proactive Assistance** | Not enough data | Not enough data | ### Sales Performance Management | Product | Score | Reviews | |---|---|---| | **Zoho CRM Plus** | 8.3/10 | 7 | | **folk** | N/A | N/A | #### Agentic AI - Sales Performance Management | Feature | Zoho CRM Plus | folk | |---|---|---| | **Autonomous Task Execution** | 7.8 (6 reviews) | Not enough data | | **Natural Language Interaction** | 8.1 (6 reviews) | Not enough data | | **Proactive Assistance** | 8.6 (7 reviews) | Not enough data | #### Incentives | Feature | Zoho CRM Plus | folk | |---|---|---| | **Badges** | 8.3 (6 reviews) | Not enough data | | **Triggers** | 8.6 (6 reviews) | Not enough data | | **Commission Calculator** | 7.5 (6 reviews) | Not enough data | | **Leaderboards** | 8.9 (6 reviews) | Not enough data | #### Personalization | Feature | Zoho CRM Plus | folk | |---|---|---| | **Profiles** | 8.8 (7 reviews) | Not enough data | | **Custom Reports** | 9.0 (7 reviews) | Not enough data | | **Dashboards** | 8.6 (6 reviews) | Not enough data | | **Goal Setting** | 8.3 (6 reviews) | Not enough data | #### Administrative | Feature | Zoho CRM Plus | folk | |---|---|---| | **Integration** | 8.3 (6 reviews) | Not enough data | | **Employee Structure** | 7.8 (6 reviews) | Not enough data | | **Behavior Monitoring** | 7.9 (7 reviews) | Not enough data | ### Email Tracking | Product | Score | Reviews | |---|---|---| | **Zoho CRM Plus** | N/A | N/A | | **folk** | 7.8/10 | 75 | #### Agentic AI - Email Tracking | Feature | Zoho CRM Plus | folk | |---|---|---| | **Autonomous Task Execution** | Not enough data | Not enough data | | **Multi-step Planning** | Not enough data | Not enough data | | **Cross-system Integration** | Not enough data | Not enough data | | **Adaptive Learning** | Not enough data | Not enough data | | **Natural Language Interaction** | Not enough data | Not enough data | | **Proactive Assistance** | Not enough data | Not enough data | | **Decision Making** | Not enough data | Not enough data | #### Analytics | Feature | Zoho CRM Plus | folk | |---|---|---| | **Open Rates** | Not enough data | 8.1 (70 reviews) | | **Link Activity** | Not enough data | 8.0 (69 reviews) | | **Attachment Activity** | Not enough data | 7.6 (68 reviews) | #### Customizations | Feature | Zoho CRM Plus | folk | |---|---|---| | **Email Platform Integration** | Not enough data | 8.4 (69 reviews) | | **Email Scheduling** | Not enough data | 7.3 (67 reviews) | | **Notifications** | Not enough data | 7.9 (67 reviews) | | **Email Categorization** | Not enough data | 7.4 (68 reviews) | | **Templates** | Not enough data | 8.1 (68 reviews) | #### Generative AI | Feature | Zoho CRM Plus | folk | |---|---|---| | **AI Text Generation** | Not enough data | 7.2 (41 reviews) | --- ## Categories **Shared Categories (1):** [CRM Software](https://www.g2.com/categories/crm) **Unique to Zoho CRM Plus (3):** [Sales Performance Management Software](https://www.g2.com/categories/sales-performance-management), [Customer Journey Analytics Software](https://www.g2.com/categories/customer-journey-analytics), [AI Sales Assistant Software](https://www.g2.com/categories/ai-sales-assistant) **Unique to folk (3):** [Google Workspace for Sales Software](https://www.g2.com/categories/google-workspace-for-sales), [Email Marketing Software](https://www.g2.com/categories/email-marketing), [Email Tracking Software](https://www.g2.com/categories/email-tracking) --- ## Reviewer Demographics ### By Company Size | Segment | Zoho CRM Plus | folk | |---|---|---| | **Small-Business** | 56.6% | 97.0% | | **Mid-Market** | 37.7% | 2.7% | | **Enterprise** | 5.7% | 0.3% | ### By Industry #### Zoho CRM Plus - **Information Technology and Services:** 22.2% - **Computer Software:** 12.0% - **Accounting:** 5.6% - **Financial Services:** 5.6% - **Marketing and Advertising:** 4.6% - **Manufacturing:** 3.7% - **Consulting:** 3.7% - **Electrical/Electronic Manufacturing:** 2.8% - **Real Estate:** 2.8% - **Business Supplies and Equipment:** 1.9% - **Other:** 35.2% #### folk - **Consulting:** 11.0% - **Marketing and Advertising:** 10.7% - **Computer Software:** 10.1% - **Venture Capital & Private Equity:** 6.4% - **Financial Services:** 6.1% - **Information Technology and Services:** 5.5% - **Professional Training & Coaching:** 2.8% - **Staffing and Recruiting:** 2.8% - **Entertainment:** 2.4% - **Non-Profit Organization Management:** 2.1% - **Other:** 40.1% --- ## Alternatives ### Alternatives to Zoho CRM Plus - [HubSpot Sales Hub](https://www.g2.com/products/hubspot-sales-hub/reviews) — 4.4/5 stars (13873 reviews) - [Agentforce Sales (formerly Salesforce Sales Cloud)](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews) — 4.4/5 stars (25853 reviews) - [Freshsales](https://www.g2.com/products/freshsales/reviews) — 4.5/5 stars (1236 reviews) - [ActiveCampaign](https://www.g2.com/products/activecampaign/reviews) — 4.4/5 stars (14718 reviews) - [HubSpot Marketing Hub](https://www.g2.com/products/hubspot-marketing-hub/reviews) — 4.4/5 stars (14861 reviews) - [Pipedrive](https://www.g2.com/products/pipedrive/reviews) — 4.3/5 stars (3092 reviews) - [Vendasta AI Platform](https://www.g2.com/products/vendasta-ai-platform/reviews) — 4.5/5 stars (537 reviews) - [monday CRM](https://www.g2.com/products/monday-crm/reviews) — 4.6/5 stars (1326 reviews) - [Dynamics 365 Sales](https://www.g2.com/products/dynamics-365-sales/reviews) — 3.8/5 stars (1622 reviews) - [Thryv](https://www.g2.com/products/thryv/reviews) — 4.3/5 stars (2012 reviews) ### Alternatives to folk - [Pipedrive](https://www.g2.com/products/pipedrive/reviews) — 4.3/5 stars (3092 reviews) - [Attio](https://www.g2.com/products/attio/reviews) — 4.3/5 stars (554 reviews) - [Copper](https://www.g2.com/products/copper/reviews) — 4.5/5 stars (1158 reviews) - [HubSpot Sales Hub](https://www.g2.com/products/hubspot-sales-hub/reviews) — 4.4/5 stars (13873 reviews) - [monday CRM](https://www.g2.com/products/monday-crm/reviews) — 4.6/5 stars (1326 reviews) - [Zoho CRM](https://www.g2.com/products/zoho-crm/reviews) — 4.1/5 stars (2939 reviews) - [Apollo.io](https://www.g2.com/products/apollo-io/reviews) — 4.7/5 stars (9692 reviews) - [Bigin by Zoho CRM](https://www.g2.com/products/bigin-by-zoho-crm/reviews) — 4.6/5 stars (850 reviews) - [Nimble CRM](https://www.g2.com/products/nimble/reviews) — 4.5/5 stars (1115 reviews) - [Freshsales](https://www.g2.com/products/freshsales/reviews) — 4.5/5 stars (1236 reviews) --- ## Top Discussions ### Zoho CRM Plus - Title: [What apps come with Zoho CRM Plus?](https://www.g2.com/discussions/what-apps-come-with-zoho-crm-plus) — 2 comments > **Top comment:** "Zoho Desk, Zoho Projects, Zoho Sales IQ, Zoho Cliq" - Title: [What are key features of a CRM system?](https://www.g2.com/discussions/zoho-crm-plus-what-are-key-features-of-a-crm-system) — 1 comment > **Top comment:** "Certain key features are customization, lead management, workflow automation, etc. A little advanced features are like sales forecasting and analytics." ### folk No discussions available for this product. --- **Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/zoho-crm-plus-2018-12-06-vs-folk-folk)