Compare HubSpot Sales Hub and Zendesk for Customer Service 
At a Glance
Market Segments
Small-Business (60.9% of reviews)
Mid-Market (45.6% of reviews)
Entry-Level Pricing
$0.00
$19.00 1 user per month billed annually
HubSpot Sales Hub
Star Rating
(13,585)4.4 out of 5
Market Segments
Small-Business (60.9% of reviews)
Pros & Cons
Entry-Level Pricing
$0.00
Free Trial is available
Browse all 4 pricing plansZendesk for Customer Service
Star Rating
(6,785)4.3 out of 5
Market Segments
Mid-Market (45.6% of reviews)
Pros & Cons
Entry-Level Pricing
$19.00 1 user per month billed annually
Free Trial is available
Browse all 7 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Zendesk for Customer Service excels in providing a user-friendly experience, with many users highlighting its clear guidelines and intuitive interface. One user mentioned how it transformed their customer support by centralizing communications across various platforms, making daily tasks much easier.
- Users say HubSpot Sales Hub stands out for its robust dashboard and deal tracking features. Reviewers appreciate how it helps them stay updated on opportunities and manage leads effectively, with one user noting the ease of organizing contacts and tracking interactions, which enhances team collaboration.
- According to verified reviews, both products have similar scores for meeting user requirements, but HubSpot Sales Hub has a slight edge in ease of setup. Users have praised HubSpot for its straightforward onboarding process, while some Zendesk users have faced challenges in configuration.
- Reviewers mention that Zendesk's integration capabilities are a strong point, particularly with tools like Chargebee, allowing seamless access to customer information. This feature has been highlighted as a significant time-saver for users managing customer accounts.
- Users report that HubSpot Sales Hub offers superior automation features, particularly in sales follow-up and customer interaction automation. Many users have expressed satisfaction with how these features streamline their sales processes, making it easier to manage client relationships.
- G2 reviewers highlight that while both platforms provide quality support, HubSpot Sales Hub receives slightly higher ratings for its overall support experience. Users appreciate the responsiveness and helpfulness of HubSpot's support team, which enhances their overall satisfaction with the product.
Pricing
Entry-Level Pricing
HubSpot Sales Hub
Free HubSpot CRM
$0.00
A foundational CRM that helps businesses organize their interactions, and create great experiences for their customers.
- Contact management
- Contact website activity
- Companies
Zendesk for Customer Service
Support Only (Team)
$19.00
1 user per month billed annually
Integrated customer support
- Email & social media
- Web widget & mobile SDK
- Pre-defined business rules
Free Trial
HubSpot Sales Hub
Free Trial is available
Zendesk for Customer Service
Free Trial is available
Ratings
Meets Requirements
8.6
9,894
8.6
5,168
Ease of Use
8.7
10,783
8.6
5,269
Ease of Setup
8.4
4,749
8.0
3,237
Ease of Admin
8.6
3,156
8.2
3,105
Quality of Support
8.6
8,910
8.4
4,897
Has the product been a good partner in doing business?
8.7
3,108
8.4
3,029
Product Direction (% positive)
8.7
9,470
8.0
4,823
Features by Category
Sales Force Automation
8.7
6104
|
Verified
Not enough data
Feature Not Available
Not enough data
8.6
5972
|
Verified
Not enough data
8.6
6148
|
Verified
Not enough data
7.8
4203
|
Verified
Not enough data
8.5
5075
|
Verified
Not enough data
7.8
3259
|
Verified
Not enough data
7.8
3165
|
Verified
Not enough data
8.2
2459
Not enough data
Marketing Automation
8.7
5398
|
Verified
Not enough data
8.5
5057
|
Verified
Not enough data
8.7
5227
|
Verified
Not enough data
8.1
4443
|
Verified
Not enough data
Customer Support
8.3
3633
|
Verified
Not enough data
8.1
2463
Not enough data
8.4
3298
|
Verified
Not enough data
8.0
3279
|
Verified
Not enough data
8.2
3509
|
Verified
Not enough data
Reporting & Analytics
8.2
5799
|
Verified
Not enough data
8.4
6129
|
Verified
Not enough data
8.0
4293
|
Verified
Not enough data
Mobile & Social
8.0
3809
|
Verified
Not enough data
8.1
2460
|
Verified
Not enough data
7.7
4129
|
Verified
Not enough data
Platform
8.1
2924
|
Verified
Not enough data
8.3
2549
|
Verified
Not enough data
8.5
2984
|
Verified
Not enough data
8.1
2282
|
Verified
Not enough data
7.5
1977
Not enough data
8.0
2578
|
Verified
Not enough data
8.6
2987
|
Verified
Not enough data
8.0
1667
Not enough data
Integration
8.4
2264
|
Verified
Not enough data
8.2
2377
|
Verified
Not enough data
8.1
2229
|
Verified
Not enough data
Generative AI
7.4
677
Not enough data
Agentic AI - CRM
7.2
217
Not enough data
7.2
214
Not enough data
7.3
214
Not enough data
7.1
215
Not enough data
7.0
214
Not enough data
7.1
213
Not enough data
7.2
213
Not enough data
Ticket and Case Management
Not enough data
8.8
2577
|
Verified
Not enough data
8.7
2603
|
Verified
Not enough data
8.5
2530
|
Verified
Not enough data
8.4
2364
|
Verified
Not enough data
8.2
1930
|
Verified
Not enough data
8.4
2407
|
Verified
Not enough data
8.6
2406
|
Verified
Not enough data
8.3
1862
|
Verified
Generative AI
Not enough data
7.6
386
Not enough data
7.6
385
Agentic AI - Help Desk
Not enough data
7.8
246
Not enough data
7.9
244
Not enough data
8.0
246
Communication Channels
Not enough data
8.5
2066
|
Verified
Not enough data
8.8
2327
|
Verified
Not enough data
8.4
1744
|
Verified
Not enough data
8.0
1435
|
Verified
Not enough data
8.0
1322
|
Verified
Platform
Not enough data
7.7
1390
|
Verified
Not enough data
8.0
1781
|
Verified
Not enough data
8.3
1956
|
Verified
Not enough data
8.2
1761
|
Verified
Not enough data
7.9
2364
|
Verified
Not enough data
8.0
2416
|
Verified
Lead Generation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Lead Facilitation
8.4
528
Not enough data
8.6
624
Not enough data
8.8
651
Not enough data
8.9
659
Not enough data
Organization
9.0
681
Not enough data
8.8
667
Not enough data
8.7
605
Not enough data
Performance Analysis
8.3
558
Not enough data
8.8
668
Not enough data
Sales Analysis
Feature Not Available
Not enough data
8.7
619
Not enough data
Generative AI
8.2
157
Not enough data
8.3
157
Not enough data
Agentic AI - AI Sales Assistant
7.8
21
Not enough data
8.0
20
Not enough data
8.0
21
Not enough data
8.0
21
Not enough data
8.1
21
Not enough data
8.1
21
Not enough data
8.3
21
Not enough data
Integrated Workflows
8.8
1635
Not enough data
9.0
1682
Not enough data
8.3
1439
Not enough data
8.2
1336
Not enough data
8.8
1524
Not enough data
8.7
1386
Not enough data
8.5
1303
Not enough data
Repeatability and Reportability
8.6
1478
Not enough data
8.7
1549
Not enough data
8.6
1520
Not enough data
8.1
1394
Not enough data
Feature Not Available
Not enough data
AI and Automation
8.2
1244
Not enough data
8.1
1211
Not enough data
8.1
1202
Not enough data
7.8
1083
Not enough data
7.7
1030
Not enough data
Generative AI
7.3
494
Not enough data
Agentic AI - Sales Engagement
7.0
180
Not enough data
7.1
180
Not enough data
7.1
181
Not enough data
7.3
180
Not enough data
7.1
181
Not enough data
7.2
181
Not enough data
7.1
183
Not enough data
Call Analytics
8.2
302
Not enough data
8.0
270
Not enough data
8.0
279
Not enough data
Feature Not Available
Not enough data
Artificial Intelligence - Conversation Intelligence
Feature Not Available
Not enough data
7.5
244
Not enough data
Not enough data
Not enough data
Generative AI
7.7
113
Not enough data
Agentic AI - Conversation Intelligence
7.5
26
Not enough data
7.6
26
Not enough data
7.8
27
Not enough data
7.4
26
Not enough data
7.8
25
Not enough data
7.4
25
Not enough data
7.6
26
Not enough data
Usability
Not enough data
8.3
665
Not enough data
8.3
661
Not enough data
8.4
634
Reporting
Not enough data
8.3
587
Not enough data
7.9
562
Not enough data
8.2
643
Generative AI
Not enough data
7.3
177
Not enough data
7.2
176
Responses
8.3
10
8.2
62
8.5
10
8.6
69
7.7
10
8.2
68
Automation - AI Agents
8.9
9
7.4
25
9.1
9
7.7
25
8.7
9
7.5
25
8.5
9
7.5
25
8.8
8
7.8
25
Platform
8.2
10
8.2
67
8.3
10
8.2
65
8.9
9
8.4
62
Autonomy - AI Agents
7.8
9
7.8
24
7.8
9
7.4
25
8.0
9
7.4
26
7.6
9
7.5
26
Generative AI
9.1
9
7.6
31
9.1
9
8.1
30
Responses
Not enough data
8.1
466
Not enough data
8.1
464
Not enough data
8.3
447
Not enough data
8.1
446
Not enough data
8.1
355
Platform
Not enough data
8.6
470
Not enough data
8.3
469
Not enough data
8.3
463
Not enough data
8.2
465
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
8.4
454
Generative AI
Not enough data
8.1
112
Not enough data
8.2
111
Conversational Platform
Not enough data
8.1
860
Not enough data
8.3
716
Not enough data
8.2
683
Not enough data
8.2
748
Support Automation
Not enough data
8.1
713
Not enough data
8.3
756
Not enough data
8.4
714
Not enough data
8.1
788
Generative AI
Not enough data
7.8
203
Not enough data
7.8
202
Messaging Channels
Not enough data
7.6
78
Not enough data
9.0
170
Not enough data
8.3
94
Not enough data
8.5
101
Administration
Not enough data
8.2
108
Not enough data
8.9
156
Not enough data
8.3
111
Not enough data
8.4
144
Integrations
8.3
524
Not enough data
9.0
721
Not enough data
8.3
590
Not enough data
8.4
578
Not enough data
7.7
489
Not enough data
Branding & Customizatio
8.6
630
Not enough data
8.7
650
Not enough data
8.4
571
Not enough data
Automatic Rules & Configurations
8.7
624
Not enough data
8.9
633
Not enough data
8.5
590
Not enough data
Agentic AI - Business Scheduling
7.7
48
Not enough data
7.6
47
Not enough data
Customer Support
Not enough data
8.1
83
Not enough data
7.6
77
Not enough data
8.1
85
Automation
Not enough data
8.1
85
Not enough data
8.2
83
Not enough data
8.1
83
Artificial Intelligence
Not enough data
7.8
82
Not enough data
7.7
81
Not enough data
7.7
84
Generative AI
Not enough data
Feature Not Available
Not enough data
7.9
206
Not enough data
Feature Not Available
Communication
Not enough data
8.6
948
|
Verified
Not enough data
8.4
962
|
Verified
Not enough data
8.1
719
Not enough data
8.5
735
|
Verified
Not enough data
8.0
520
Internal Use
Not enough data
8.0
1781
|
Verified
Not enough data
8.5
847
|
Verified
Not enough data
8.1
649
Not enough data
8.5
897
Not enough data
8.6
825
|
Verified
Not enough data
8.3
845
|
Verified
Generative AI
Not enough data
Feature Not Available
Self-Service Experience
Not enough data
8.5
1510
Not enough data
8.5
1441
Not enough data
8.0
1024
Not enough data
7.7
647
Not enough data
8.0
779
Self-Service Platform
Not enough data
8.2
829
Not enough data
8.2
845
Not enough data
7.7
664
Not enough data
8.2
811
Agentic AI - Customer Self-Service
Not enough data
8.3
63
Not enough data
8.3
63
Not enough data
8.2
65
Not enough data
8.7
63
Not enough data
8.6
61
Not enough data
8.2
63
Not enough data
8.1
63
Generative AI
Not enough data
7.5(won by default)
78
Not enough data
7.5(won by default)
79
Process
Not enough data
8.4(won by default)
564
Not enough data
9.1(won by default)
744
Not enough data
8.8(won by default)
693
Channels
Not enough data
9.0(won by default)
743
Not enough data
8.4(won by default)
587
Not enough data
8.7(won by default)
566
Not enough data
8.2(won by default)
487
Not enough data
8.3(won by default)
422
Insight
Not enough data
8.1(won by default)
540
Not enough data
8.3(won by default)
648
Not enough data
8.5(won by default)
563
Not enough data
8.7(won by default)
667
Generative AI
Not enough data
7.8
67
Not enough data
7.7
66
Conversational AI - Conversational Commerce Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform integration - Conversational Commerce Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Analytics and Reporting - Conversational Commerce Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Visitor Identification
6.0
17
Not enough data
Agentic AI - Sales Performance Management
6.6
82
Not enough data
6.8
82
Not enough data
6.6
82
Not enough data
Incentives
7.8
771
Not enough data
8.1
848
|
Verified
Not enough data
7.5
719
|
Verified
Not enough data
8.3
944
Not enough data
Personalization
8.4
968
Not enough data
8.5
1101
|
Verified
Not enough data
8.8
1200
|
Verified
Not enough data
8.5
991
|
Verified
Not enough data
Administrative
8.6
1023
|
Verified
Not enough data
8.4
904
|
Verified
Not enough data
8.3
858
Not enough data
Agentic AI - Email Tracking
6.9
118
Not enough data
6.9
118
Not enough data
6.9
118
Not enough data
6.9
118
Not enough data
6.9
117
Not enough data
6.8
118
Not enough data
6.9
119
Not enough data
Analytics
8.7
2096
Not enough data
8.8
2083
Not enough data
Feature Not Available
Not enough data
Customizations
8.8
2135
Not enough data
8.9
2135
Not enough data
8.8
2232
Not enough data
Feature Not Available
Not enough data
8.9
2209
Not enough data
Generative AI
7.5
485
Not enough data
Agentic AI - Sales Analytics
7.0
107
Not enough data
7.1
105
Not enough data
7.3
103
Not enough data
7.3
105
Not enough data
7.2
104
Not enough data
Data Sourcing
8.3
1356
Not enough data
8.4
1425
Not enough data
8.2
1292
Not enough data
8.6
1545
Not enough data
8.4
1388
Not enough data
Predictive Analytics
8.1
1346
Not enough data
8.2
1304
Not enough data
7.8
1133
Not enough data
7.9
1264
Not enough data
Sales Management
8.8
1554
Not enough data
7.9
1246
Not enough data
8.4
1409
Not enough data
8.9
1620
Not enough data
Agentic AI - Outbound Call Tracking
7.5
63
Not enough data
7.1
61
Not enough data
Calling
8.6
1192
Not enough data
8.1
984
Not enough data
8.6
1152
Not enough data
8.7
1183
Not enough data
7.9
71
Not enough data
Contacts
8.7
1258
Not enough data
8.4
1100
Not enough data
8.6
1160
Not enough data
Insights
9.0
1347
Not enough data
8.7
1188
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
8.4
1092
Not enough data
7.6
67
Not enough data
Agentic AI - Sales Enablement
7.0
63
Not enough data
7.0
62
Not enough data
6.9
61
Not enough data
Content Management
8.4
805
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
8.2
813
Not enough data
8.3
800
Not enough data
Analytics
8.4
884
Not enough data
8.5
885
Not enough data
8.4
828
Not enough data
8.3
802
Not enough data
Learning Management - Sales Enablement
7.5
40
Not enough data
7.4
39
Not enough data
7.8
41
Not enough data
Revenue Enablement - Sales Enablement
7.4
39
Not enough data
7.3
40
Not enough data
7.5
40
Not enough data
Relationship Management - Insurance CRM
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Follow up Automation - Insurance CRM
Not enough data
Not enough data
Not enough data
Not enough data
Document Management - Insurance CRM
Not enough data
Not enough data
Integrations & Reports - Insurance CRM
Not enough data
Not enough data
Not enough data
Not enough data
Customer Query Resolution - AI Customer Support Agents
Not enough data
8.4
72
Not enough data
8.1
71
Not enough data
8.2
70
Not enough data
8.3
70
Not enough data
8.3
69
Customer Interaction Automation - AI Customer Support Agents
Not enough data
8.2
70
Not enough data
8.4
71
Not enough data
8.3
71
Not enough data
8.5
70
Automation
Not enough data
8.7
73
Not enough data
8.6
71
Not enough data
7.9
69
Autonomy
Not enough data
8.1
69
Not enough data
8.4
68
Not enough data
8.4
70
Not enough data
8.3
71
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
Not enough data
9.4
11
Not enough data
8.9
11
Not enough data
9.6
8
Not enough data
9.5
10
Not enough data
8.7
9
Not enough data
8.9
6
Not enough data
9.2
8
Not enough data
8.5
9
Workforce Management Platform Features
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
HubSpot Sales Hub and Zendesk for Customer Service are categorized as AI Agents For Business Operations
Unique Categories
HubSpot Sales Hub is categorized as Conversation Intelligence, Business Scheduling, Sales Engagement, AI Sales Assistant, Sales Enablement, Outbound Call Tracking, Sales Analytics, Visitor Identification, Email Tracking, Sales Performance Management, CRM, and Insurance CRM
Zendesk for Customer Service is categorized as Workforce Management, Conversational Commerce Platforms, Help Desk, Live Chat, Chatbots, Shared Inbox, AI Customer Support Agents, Conversational Support, Complaint Management, Customer Self-Service, Customer Service Automation, Digital Customer Service Platforms, Social Customer Service, and Proactive Notification
Reviews
Reviewers' Company Size
HubSpot Sales Hub
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Zendesk for Customer Service
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
15.9%
Information Technology and Services
12.2%
Marketing and Advertising
9.9%
Financial Services
4.3%
Education Management
3.2%
Other
54.6%
Computer Software
14.1%
Information Technology and Services
12.7%
Financial Services
5.8%
Retail
5.0%
Consumer Services
4.4%
Other
57.9%
Discussions
Can I automate multiple scheduled sales email sends based on the suggested optimized send times?
6 Comments
JF
Yes, you can schedule automated emails at suggested optimized times. You can send single emails or sequences.Read more
Will Hubspot connect well with variety of accounting softwares?
5 Comments
CM
There aren’t any native integrations that I’m aware of. There are a few you can set up through Zapier. A word of caution: HubSpot isn’t currently compliant...Read more
Is there any way to email and add a call task on the same day in sequences?
4 Comments
KH
yes you can use sequences for email and then make a workflow for adding task same day .Read more
Is zendesk any good?
8 Comments
AM
For support teams, Zendesk Support is fantastic and will do everything you want it to do. Zendesk Support can not be easily adapted for use with other...Read more
Is there a free version of Zendesk?
7 Comments
AG
Zendesk Support Suite offers a free 14 - day trial.Read more
How is Zendesk Support Suite transforming the customer service experience in various industries?
6 Comments
OE
I am thrilled by how Zendesk Support Suite is transforming customer service across industries with its seamless omnichannel integration and AI-driven...Read more
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