Compare Zendesk for Customer Service and monday Work Management 
At a Glance
Market Segments
Mid-Market (45.6% of reviews)
Small-Business (61.8% of reviews)
Entry-Level Pricing
$19.00 1 user per month billed annually
$12.00 3 Seats Per Month
Zendesk for Customer Service
Star Rating
(6,799)4.3 out of 5
Market Segments
Mid-Market (45.6% of reviews)
Pros & Cons
Entry-Level Pricing
$19.00 1 user per month billed annually
Free Trial is available
Browse all 7 pricing plansmonday Work Management
Star Rating
(15,127)4.7 out of 5
Market Segments
Small-Business (61.8% of reviews)
Pros & Cons
Entry-Level Pricing
$12.00 3 Seats Per Month
Free Trial is available
Browse all 5 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users say that Zendesk for Customer Service excels in providing a streamlined experience for managing customer queries, with features that help consolidate tickets and emails in one place. This centralization allows for faster and more efficient responses, enhancing overall customer satisfaction.
- Reviewers mention that monday Work Management stands out for its user-friendly interface and intuitive design, making it easy for new team members to onboard. The availability of fantastic templates is frequently highlighted, which helps users quickly adapt the system to their specific needs.
- According to verified reviews, Zendesk for Customer Service is particularly praised for its minimalist and visually appealing user interface, which contributes to a positive user experience. However, some users feel it may not fully meet their unique workflow requirements, indicating potential configuration challenges.
- G2 reviewers report that monday Work Management offers impressive flexibility combined with structure, allowing teams to create scalable operational systems rather than just simple task lists. Features like connected boards and mirroring are noted as significant advantages for managing complex projects.
- Users highlight that while Zendesk for Customer Service provides solid support, monday Work Management receives higher marks for its overall quality of support and responsiveness, making it a more reliable partner for day-to-day operations.
- Reviewers note that both products have their strengths, but monday Work Management's recent positive feedback emphasizes its automation capabilities and AI integration, which significantly enhance productivity and ease of use in everyday tasks.
Pricing
Entry-Level Pricing
Zendesk for Customer Service
Support Only (Team)
$19.00
1 user per month billed annually
Integrated customer support
- Email & social media
- Web widget & mobile SDK
- Pre-defined business rules
monday Work Management
Standard
$12.00
3 Seats Per Month
Collaborate and optimize your team processes
- Timeline & Gantt views
- Calendar view
- Guest access
Free Trial
Zendesk for Customer Service
Free Trial is available
monday Work Management
Free Trial is available
Ratings
Meets Requirements
8.6
5,178
9.0
12,431
Ease of Use
8.6
5,286
9.1
12,702
Ease of Setup
8.0
3,247
8.8
7,295
Ease of Admin
8.2
3,113
9.1
5,492
Quality of Support
8.4
4,914
8.9
9,881
Has the product been a good partner in doing business?
8.4
3,036
9.1
5,306
Product Direction (% positive)
8.0
4,833
9.5
12,070
Features by Category
Ticket and Case Management
8.8
2581
|
Verified
Not enough data
8.7
2608
|
Verified
Not enough data
8.5
2536
|
Verified
Not enough data
8.4
2370
|
Verified
Not enough data
8.2
1932
|
Verified
Not enough data
8.4
2408
|
Verified
Not enough data
8.6
2409
|
Verified
Not enough data
8.3
1864
|
Verified
Not enough data
Generative AI
7.6
387
Not enough data
7.6
386
Not enough data
Agentic AI - Help Desk
7.8
246
Not enough data
7.9
244
Not enough data
8.0
246
Not enough data
Communication Channels
8.5
2067
|
Verified
Not enough data
8.8
2330
|
Verified
Not enough data
8.4
1745
|
Verified
Not enough data
8.0
1435
|
Verified
Not enough data
8.0
1323
|
Verified
Not enough data
Platform
7.7
1390
|
Verified
Not enough data
8.0
1781
|
Verified
Not enough data
8.3
1956
|
Verified
Not enough data
8.2
1766
|
Verified
Not enough data
7.9
2367
|
Verified
Not enough data
8.0
2418
|
Verified
Not enough data
Tasks
Not enough data
9.3
7349
|
Verified
Not enough data
9.3
7347
|
Verified
Not enough data
9.2
7361
|
Verified
Not enough data
9.1
7126
|
Verified
Not enough data
8.4
6481
Not enough data
8.3
6285
Not enough data
8.9
7092
|
Verified
Not enough data
8.6
6574
Projects
Not enough data
9.1
6531
|
Verified
Not enough data
8.8
5969
|
Verified
Not enough data
8.2
5563
|
Verified
Not enough data
8.4
6159
|
Verified
Not enough data
8.7
6415
|
Verified
Not enough data
8.0
5478
|
Verified
Not enough data
8.4
5665
Not enough data
8.5
6034
|
Verified
Not enough data
Feature Not Available
Not enough data
8.1
5433
|
Verified
Not enough data
8.2
5132
|
Verified
Resource Management
Not enough data
8.2
5638
|
Verified
Not enough data
8.4
5787
|
Verified
Not enough data
8.7
6136
|
Verified
Project Monitoring
Not enough data
8.2
5102
|
Verified
Not enough data
8.3
5380
|
Verified
Not enough data
8.8
6304
|
Verified
Generative AI
Not enough data
7.2
2767
Not enough data
7.2
2748
Agentic AI - Project Management
Not enough data
6.7
606
Not enough data
6.9
604
Not enough data
6.8
614
Not enough data
6.7
601
Not enough data
6.7
599
Not enough data
6.7
598
Not enough data
6.7
601
Portfolio Management
Not enough data
8.5
818
Not enough data
8.8
823
Not enough data
8.3
797
Not enough data
8.0
790
Project Management
Not enough data
8.4
797
Not enough data
8.8
793
Not enough data
8.2
775
Resource Management
Not enough data
8.2
805
Not enough data
8.2
781
Not enough data
8.3
792
Data & Analytics
Not enough data
8.2
831
Not enough data
8.5
779
Not enough data
8.3
767
Not enough data
7.6
743
Strategy - Project and Portfolio Management
Not enough data
7.4
711
Not enough data
8.3
704
Not enough data
8.4
728
Not enough data
8.4
744
Not enough data
8.4
699
Not enough data
8.3
742
Not enough data
7.8
684
Not enough data
8.3
686
Not enough data
8.2
721
Not enough data
8.6
723
Setup
Not enough data
8.9
4489
Not enough data
8.9
4621
Not enough data
8.4
4263
Not enough data
8.9
4802
Management
Not enough data
8.8
4468
Not enough data
8.4
3822
Not enough data
8.2
3956
Generative AI
Not enough data
7.3
1883
Agentic AI - Workflow Management
Not enough data
6.6
325
Not enough data
6.7
326
Not enough data
6.7
321
Not enough data
6.6
320
Not enough data
6.7
322
Not enough data
6.6
323
Not enough data
6.7
325
Usability
8.3
665
Not enough data
8.3
661
Not enough data
8.4
634
Not enough data
Reporting
8.3
587
Not enough data
7.9
562
Not enough data
8.2
643
Not enough data
Generative AI
7.3
177
Not enough data
7.2
176
Not enough data
Tasks
Not enough data
9.3
1271
Not enough data
9.0
1228
Not enough data
9.1
1248
Agentic AI - Kanban Project Management
Not enough data
7.1
51
Not enough data
7.2
52
Not enough data
7.3
50
Not enough data
6.7
50
Not enough data
6.8
50
Not enough data
6.7
50
Not enough data
6.7
50
Kanban Boards
Not enough data
8.8
1228
Not enough data
9.0
1259
Not enough data
9.0
1229
Planning
Not enough data
9.0
1268
Not enough data
8.6
1220
Not enough data
8.7
1201
Platform Basics
Not enough data
8.8
755
Not enough data
9.2
824
Not enough data
8.8
756
Not enough data
8.2
581
Not enough data
9.1
788
Not enough data
9.0
791
Content Planning
Not enough data
9.1
820
Not enough data
9.4
844
Not enough data
9.1
764
Marketing Campaign Performance
Not enough data
8.2
503
Not enough data
8.6
591
Agentic AI - Marketing Calendar
Not enough data
6.4
84
Not enough data
6.6
84
Not enough data
6.6
84
Not enough data
6.6
85
Other Features
Not enough data
8.4
641
Not enough data
8.3
533
Task Creation
Not enough data
9.3
6649
Not enough data
9.2
6709
Not enough data
9.0
6529
Not enough data
8.5
5759
Task Management
Not enough data
9.1
6460
Not enough data
9.2
6598
Not enough data
8.5
5811
Not enough data
8.7
5866
Generative AI
Not enough data
7.2
2676
Not enough data
7.2
2677
Automation
Not enough data
9.0
5160
Not enough data
8.9
5302
Not enough data
8.5
4610
Administration
Not enough data
8.6
4905
Not enough data
8.7
4634
Not enough data
9.3
4954
Project management
Not enough data
9.3
5293
Not enough data
8.6
4729
Not enough data
9.1
5049
Not enough data
8.9
4899
Not enough data
8.9
4832
Not enough data
Feature Not Available
Not enough data
8.9
5152
Workload
Not enough data
8.6
4586
Not enough data
9.0
5058
Not enough data
8.8
4656
Not enough data
8.6
4506
Communication & Collaboration
Not enough data
8.6
4637
Not enough data
8.6
4703
Not enough data
9.2
5106
Cost Management
Not enough data
8.2
3960
Not enough data
8.3
4056
Not enough data
8.0
3796
Integration
Not enough data
8.2
3850
Not enough data
8.0
3981
Not enough data
8.0
3780
Generative AI
Not enough data
7.3
2110
Not enough data
7.4
2120
Agentic AI - Work Management
Not enough data
6.6
460
Not enough data
6.8
460
Not enough data
6.8
462
Not enough data
6.6
462
Communication
Not enough data
Feature Not Available
Not enough data
8.6
4281
Not enough data
8.1
3754
Not enough data
Feature Not Available
Not enough data
8.2
3788
Content & Documents
Not enough data
8.8
4430
Not enough data
9.0
4569
Not enough data
8.6
4436
Not enough data
8.1
3747
Controls
Not enough data
8.6
4185
Not enough data
8.1
3628
Not enough data
8.8
4242
Not enough data
8.4
4149
Not enough data
8.1
3736
Project Management
Not enough data
9.4
4695
Not enough data
9.2
4611
Not enough data
9.2
4517
Not enough data
8.5
4149
Remote Collaboration
Not enough data
8.9
4224
Not enough data
9.0
4423
Not enough data
8.9
4337
Not enough data
7.6
3401
Generative AI
Not enough data
7.1
1891
Not enough data
7.2
1872
Agentic AI - Project Collaboration
Not enough data
6.6
336
Not enough data
6.6
331
Responses
8.2
62
Not enough data
8.6
69
Not enough data
8.2
68
Not enough data
Automation - AI Agents
7.4
25
Not enough data
7.7
25
Not enough data
7.5
25
Not enough data
7.5
25
Not enough data
7.8
25
Not enough data
Platform
8.2
67
Not enough data
8.2
65
Not enough data
8.4
62
Not enough data
Autonomy - AI Agents
7.8
24
Not enough data
7.4
25
Not enough data
7.4
26
Not enough data
7.5
26
Not enough data
Generative AI
7.6
31
Not enough data
8.1
30
Not enough data
Responses
8.1
466
Not enough data
8.1
464
Not enough data
8.3
447
Not enough data
8.1
446
Not enough data
8.1
355
Not enough data
Platform
8.6
470
Not enough data
8.3
469
Not enough data
8.3
463
Not enough data
8.2
465
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
8.4
454
Not enough data
Generative AI
8.1
112
Not enough data
8.2
111
Not enough data
Conversational Platform
8.1
860
Not enough data
8.3
716
Not enough data
8.2
683
Not enough data
8.2
748
Not enough data
Support Automation
8.1
713
Not enough data
8.3
757
Not enough data
8.4
714
Not enough data
8.1
788
Not enough data
Generative AI
7.8
204
Not enough data
7.8
203
Not enough data
Messaging Channels
7.6
78
Not enough data
9.1
171
Not enough data
8.3
94
Not enough data
8.5
102
Not enough data
Administration
8.2
108
Not enough data
8.9
156
Not enough data
8.3
111
Not enough data
8.4
144
Not enough data
Customer Support
8.1
83
Not enough data
7.6
77
Not enough data
8.1
85
Not enough data
Automation
8.1
85
Not enough data
8.2
83
Not enough data
8.1
83
Not enough data
Artificial Intelligence
7.8
82
Not enough data
7.7
81
Not enough data
7.7
84
Not enough data
Generative AI
Feature Not Available
Not enough data
7.9
206
Not enough data
Feature Not Available
Not enough data
Communication
8.6
948
|
Verified
Not enough data
8.4
963
|
Verified
Not enough data
8.1
719
Not enough data
8.5
735
|
Verified
Not enough data
8.0
520
Not enough data
Internal Use
8.0
1781
|
Verified
Not enough data
8.5
847
|
Verified
Not enough data
8.1
649
Not enough data
8.5
897
Not enough data
8.6
826
|
Verified
Not enough data
8.3
846
|
Verified
Not enough data
Generative AI
Feature Not Available
Not enough data
Self-Service Experience
8.5
1510
Not enough data
8.5
1441
Not enough data
8.0
1024
Not enough data
7.7
647
Not enough data
8.0
779
Not enough data
Self-Service Platform
8.2
829
Not enough data
8.2
845
Not enough data
7.7
664
Not enough data
8.2
811
Not enough data
Agentic AI - Customer Self-Service
8.3
63
Not enough data
8.3
63
Not enough data
8.2
65
Not enough data
8.7
63
Not enough data
8.6
61
Not enough data
8.2
63
Not enough data
8.1
63
Not enough data
Generative AI
7.5(won by default)
78
Not enough data
7.5(won by default)
79
Not enough data
Process
8.4(won by default)
564
Not enough data
9.1(won by default)
744
Not enough data
8.8(won by default)
693
Not enough data
Channels
9.0(won by default)
743
Not enough data
8.4(won by default)
587
Not enough data
8.7(won by default)
566
Not enough data
8.2(won by default)
487
Not enough data
8.3(won by default)
422
Not enough data
Insight
8.1(won by default)
540
Not enough data
8.3(won by default)
648
Not enough data
8.5(won by default)
563
Not enough data
8.7(won by default)
667
Not enough data
Generative AI
7.8
67
Not enough data
7.7
66
Not enough data
Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Autonomy
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Outbound Sales
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Inbound Sales
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Conversational AI - Conversational Commerce Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform integration - Conversational Commerce Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Analytics and Reporting - Conversational Commerce Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Marketing Resource Management
Not enough data
6.9
56
Not enough data
7.0
56
Not enough data
7.3
55
Action Item Detection - AI Note-taking Software
Not enough data
Not enough data
Not enough data
Not enough data
Automatic Transcription - AI Note-taking Software
Not enough data
Not enough data
Collaboration & Sharing - AI Note-taking Software
Not enough data
Not enough data
Language & Accent Support - AI Note-taking Software
Not enough data
Not enough data
Multi-Platform Integration - AI Note-taking Software
Not enough data
Not enough data
Privacy & Security Controls - AI Note-taking Software
Not enough data
Not enough data
Searchable Note Archives - AI Note-taking Software
Not enough data
Not enough data
Speaker Identification - AI Note-taking Software
Not enough data
Not enough data
Time Tracking
Not enough data
8.5
2546
Not enough data
9.1
2935
Not enough data
8.2
2274
Client Invoicing
Not enough data
7.4
2014
Not enough data
7.0
1898
Not enough data
7.8
2014
Mobile Time Tracking
Not enough data
8.6
2516
Administration
Not enough data
8.4
2401
Not enough data
9.1
2726
Not enough data
9.0
2791
Not enough data
8.3
2314
Not enough data
9.0
2668
Platform
Not enough data
8.7
2510
Not enough data
8.2
2249
Not enough data
8.2
2191
Not enough data
9.0
2667
Not enough data
8.3
2384
Not enough data
Feature Not Available
Customer Query Resolution - AI Customer Support Agents
8.4
72
Not enough data
8.1
71
Not enough data
8.2
70
Not enough data
8.3
70
Not enough data
8.3
69
Not enough data
Customer Interaction Automation - AI Customer Support Agents
8.2
70
Not enough data
8.4
71
Not enough data
8.3
71
Not enough data
8.5
70
Not enough data
Automation
8.7
73
Not enough data
8.6
71
Not enough data
7.9
69
Not enough data
Autonomy
8.1
69
Not enough data
8.4
68
Not enough data
8.4
70
Not enough data
8.3
71
Not enough data
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
9.4
11
Not enough data
9.0
12
Not enough data
9.6
8
Not enough data
9.5
10
Not enough data
8.7
9
Not enough data
9.0
7
Not enough data
9.2
8
Not enough data
8.7
10
Not enough data
Workforce Management Platform Features
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Zendesk for Customer Service and monday Work Management are categorized as AI Customer Support Agents and AI Agents For Business Operations
Unique Categories
Zendesk for Customer Service is categorized as Help Desk, Customer Service Automation, Conversational Support, Workforce Management, Live Chat, Chatbots, Complaint Management, Customer Self-Service, Conversational Commerce Platforms, Digital Customer Service Platforms, Social Customer Service, Proactive Notification, and Shared Inbox
monday Work Management is categorized as Work Management, Marketing Calendar, Kanban Project Management, Workflow Management, Project and Portfolio Management, Task Management, Time Tracking, Project Management, Marketing Resource Management, AI Note-Taking Software, AI SDRs, and Project Collaboration
Reviews
Reviewers' Company Size
Zendesk for Customer Service
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
monday Work Management
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
14.2%
Information Technology and Services
12.7%
Financial Services
5.8%
Retail
5.0%
Consumer Services
4.4%
Other
57.9%
Marketing and Advertising
14.0%
Information Technology and Services
6.0%
Computer Software
5.0%
Construction
3.8%
Non-Profit Organization Management
3.5%
Other
67.8%
Discussions
Is zendesk any good?
8 Comments
AM
For support teams, Zendesk Support is fantastic and will do everything you want it to do. Zendesk Support can not be easily adapted for use with other...Read more
Is there a free version of Zendesk?
7 Comments
JC
There is not a free version of Zendesk, but there are multiple pricing options depending on the size of your organization/agents. Read more
How is Zendesk Support Suite transforming the customer service experience in various industries?
6 Comments
OE
I am thrilled by how Zendesk Support Suite is transforming customer service across industries with its seamless omnichannel integration and AI-driven...Read more
Is it possible for you to have your own CRM on Monday?
5 Comments
G2
I wouldn’t recommend Monday.com for that requirement. The mission of Monday is to help you to better organize your tasks among your team. You can find many...Read more
How best to use Monday to manage social media campaigns and publications across multiple clients (for planning purposes in particular)?
2 Comments
KM
I want to increase the size of my Google Drive storage but it's free, because the 15 GB video and photo files currently have a large resolution, so in my...Read more
More than one owner of a task - can they share the one task item?
2 Comments
LR
Hi Jon - yes you can assign a task to more than one person. How I have done it in the past was to create additional "People" columns. Read more
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