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Compare Zendesk Support, Freshdesk, TeamSupport, and Zoho Desk

Pricing

 
Essential
$5
/month
Sprout
Free
for UNLIMITED agents
Support Desk
$50
/ agent / month billed annually
FREE
$0
/agent/month
 
Team
$19
/month
Blossom
$19
/ agent / month billed annually
Enterprise
$65
/ agent / month billed annually
PROFESSIONAL
$12
/agent/month
 
Professional
$49
/month
Garden
$35
/ agent / month billed annually
Private Cloud
Custom
Contact Us for Pricing
ENTERPRISE
$25
/agent/month
 
Enterprise
$99
/month
Estate
$49
/ agent / month billed annually
 
Forest
$89
/ agent / month billed annually
 
Free Trial
Free Trial
Free Trial
Free Trial
Zendesk Support
Essential
$5/month
Team
$19/month
Professional
$49/month
Enterprise
$99/month
Free Trial
Freshdesk
Sprout
Freefor UNLIMITED agents
Blossom
$19/ agent / month billed annually
Garden
$35/ agent / month billed annually
Estate
$49/ agent / month billed annually
Forest
$89/ agent / month billed annually
Free Trial
TeamSupport
Support Desk
$50/ agent / month billed annually
Enterprise
$65/ agent / month billed annually
Private Cloud
CustomContact Us for Pricing
Free Trial
Zoho Desk
FREE
$0/agent/month
PROFESSIONAL
$12/agent/month
ENTERPRISE
$25/agent/month
Free Trial

Ratings

Meets Requirements
Meets Requirements
8.7
8.5
8.6
8.7
Ease of Use
Ease of Use
8.6
8.8
8.6
8.5
Ease of Setup
Ease of Setup
8.2
8.6
8.3
8.2
Ease of Admin
Ease of Admin
8.3
8.7
8.7
8.4
Quality of Support
Quality of Support
8.3
8.9
8.8
8.2
Ease of Doing Business With
Ease of Doing Business With
8.4
8.8
9.2
8.5
Product Direction (% positive)
Product Direction (% positive)
7.6
8.6
9.0
8.7
Meets Requirements
Zendesk Support
8.7
Freshdesk
8.5
TeamSupport
8.6
Zoho Desk
8.7
Ease of Use
Zendesk Support
8.6
Freshdesk
8.8
TeamSupport
8.6
Zoho Desk
8.5
Ease of Setup
Zendesk Support
8.2
Freshdesk
8.6
TeamSupport
8.3
Zoho Desk
8.2
Ease of Admin
Zendesk Support
8.3
Freshdesk
8.7
TeamSupport
8.7
Zoho Desk
8.4
Quality of Support
Zendesk Support
8.3
Freshdesk
8.9
TeamSupport
8.8
Zoho Desk
8.2
Ease of Doing Business With
Zendesk Support
8.4
Freshdesk
8.8
TeamSupport
9.2
Zoho Desk
8.5
Product Direction (% positive)
Zendesk Support
7.6
Freshdesk
8.6
TeamSupport
9.0
Zoho Desk
8.7

Features

Ticket and Case Management
Workflow
Zendesk Support
8.5
Freshdesk
8.4
TeamSupport
8.4
Zoho Desk
8.2
Response Automation
Zendesk Support
8.4
Freshdesk
8.5
TeamSupport
8.5
Zoho Desk
8.4
SLA Management
Zendesk Support
8.1
Freshdesk
8.2
TeamSupport
8.4
Zoho Desk
8.3
Attachments/Screencasts
Zendesk Support
8.4
Freshdesk
8.4
TeamSupport
8.6
Zoho Desk
8.3
Ticket Collaboration
Zendesk Support
8.6
Freshdesk
8.6
TeamSupport
8.8
Zoho Desk
8.6
Ticket creation user experience
Zendesk Support
8.9
Freshdesk
8.9
TeamSupport
8.9
Zoho Desk
8.7
Ticket response user experience
Zendesk Support
8.7
Freshdesk
8.8
TeamSupport
8.8
Zoho Desk
8.5
Knowledge Share
Knowledge Base
Zendesk Support
8.6
Freshdesk
8.8
TeamSupport
8.3
Zoho Desk
8.7
Searchable Articles
Zendesk Support
8.6
Freshdesk
8.6
TeamSupport
8.3
Zoho Desk
8.6
Community Forums
Zendesk Support
8.2
Freshdesk
8.4
TeamSupport
8.1
Zoho Desk
8.3
Interactive FAQs & Forums
Zendesk Support
8.2
Freshdesk
8.5
TeamSupport
8.3
Zoho Desk
8.4
Interaction
Web Portals
Zendesk Support
8.6
Freshdesk
7.2
TeamSupport
8.7
Zoho Desk
8.5
Forum to Reponse
Zendesk Support
8.5
Freshdesk
8.5
TeamSupport
8.4
Zoho Desk
8.5
Tickets and Tagging
Zendesk Support
8.9
Freshdesk
8.8
TeamSupport
8.8
Zoho Desk
8.8
Live Chat
Zendesk Support
8.6
Freshdesk
8.8
TeamSupport
8.4
Zoho Desk
8.6
Communication Channels
Customer Portal
Zendesk Support
8.5
Freshdesk
8.6
TeamSupport
8.4
Zoho Desk
8.4
Email to Case
Zendesk Support
8.8
Freshdesk
9.0
TeamSupport
8.9
Zoho Desk
8.7
Chat/Live Support
Zendesk Support
8.4
Freshdesk
8.5
TeamSupport
8.4
Zoho Desk
8.5
Social Integration
Zendesk Support
8.1
Freshdesk
8.2
TeamSupport
8.4
Zoho Desk
8.4
Call Center
Make, Receive, and Record Calls
Zendesk Support
8.1
Freshdesk
8.3
TeamSupport
8.0
Zoho Desk
8.4
Customer and Contacts Database
Zendesk Support
8.2
Freshdesk
8.0
TeamSupport
8.6
Zoho Desk
8.3
Products and Version Tracking
Zendesk Support
8.2
Freshdesk
8.2
TeamSupport
8.6
Zoho Desk
8.4
Call Scripting
Zendesk Support
7.9
Freshdesk
8.2
TeamSupport
Not enough data available
Zoho Desk
8.2
Interactive Voice Response (IVR)
Zendesk Support
7.8
Freshdesk
8.4
TeamSupport
Not enough data available
Zoho Desk
8.3
Self Service/Community
Forums
Zendesk Support
8.0
Freshdesk
8.3
TeamSupport
8.3
Zoho Desk
8.3
Knowledge Base
Zendesk Support
8.4
Freshdesk
8.5
TeamSupport
8.4
Zoho Desk
8.4
Ideas/Feedback
Zendesk Support
8.1
Freshdesk
8.4
TeamSupport
8.4
Zoho Desk
8.4
Q&A
Zendesk Support
8.2
Freshdesk
8.6
TeamSupport
8.5
Zoho Desk
8.5
Reporting & Analytics
Social Monitoring
Zendesk Support
8.0
Freshdesk
8.2
TeamSupport
Not enough data available
Zoho Desk
8.4
Reporting
Zendesk Support
8.0
Freshdesk
7.8
TeamSupport
8.3
Zoho Desk
8.2
Dashboards
Zendesk Support
8.1
Freshdesk
8.2
TeamSupport
8.6
Zoho Desk
8.4
Platform
ITIL Compliance
Zendesk Support
8.2
Freshdesk
8.3
TeamSupport
Not enough data available
Zoho Desk
8.5
Mobile User Support
Zendesk Support
8.1
Freshdesk
8.1
TeamSupport
7.4
Zoho Desk
8.4
Customization
Zendesk Support
8.0
Freshdesk
8.0
TeamSupport
8.5
Zoho Desk
8.3
User, Role, and Access Management
Zendesk Support
8.3
Freshdesk
8.5
TeamSupport
8.7
Zoho Desk
8.4
Internationalization
Zendesk Support
8.2
Freshdesk
8.1
TeamSupport
7.9
Zoho Desk
8.2
Performance & Reliability
Zendesk Support
8.5
Freshdesk
8.8
TeamSupport
8.7
Zoho Desk
8.7
Integration APIs
Zendesk Support
8.4
Freshdesk
8.2
TeamSupport
8.5
Zoho Desk
8.5

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
38.4%
52.7%
40.8%
71.5%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
44.9%
36.4%
47.4%
22.9%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
16.7%
10.9%
11.8%
5.6%
Zendesk Support
Small-Business
38.4%
Mid-Market
44.9%
Enterprise
16.7%
Freshdesk
Small-Business
52.7%
Mid-Market
36.4%
Enterprise
10.9%
TeamSupport
Small-Business
40.8%
Mid-Market
47.4%
Enterprise
11.8%
Zoho Desk
Small-Business
71.5%
Mid-Market
22.9%
Enterprise
5.6%

Reviewers' Industry

 
Computer Software
17.8%
Information Technology and Services
20.4%
Computer Software
26.6%
Information Technology and Services
24.0%
 
Information Technology and Services
15.2%
Computer Software
14.0%
Information Technology and Services
21.0%
Computer Software
10.4%
 
Internet
10.0%
Internet
5.9%
Internet
5.6%
Telecommunications
4.0%
 
Marketing and Advertising
4.8%
Education Management
3.7%
Financial Services
4.4%
Marketing and Advertising
4.0%
 
Retail
3.4%
E-Learning
3.4%
Hospitality
3.7%
Internet
3.9%
 
Other
48.8%
Other
52.7%
Other
38.6%
Other
53.8%
Zendesk Support
Computer Software
17.8%
Information Technology and Services
15.2%
Internet
10.0%
Marketing and Advertising
4.8%
Retail
3.4%
Other
48.8%
Freshdesk
Information Technology and Services
20.4%
Computer Software
14.0%
Internet
5.9%
Education Management
3.7%
E-Learning
3.4%
Other
52.7%
TeamSupport
Computer Software
26.6%
Information Technology and Services
21.0%
Internet
5.6%
Financial Services
4.4%
Hospitality
3.7%
Other
38.6%
Zoho Desk
Information Technology and Services
24.0%
Computer Software
10.4%
Telecommunications
4.0%
Marketing and Advertising
4.0%
Internet
3.9%
Other
53.8%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
Abbey S.
Administrator in Education Management

The product evaluation, decision making and implementing process with Zendesk was true to the company's brand: Zen. I evaluated 5 other competing products and chose Zendesk for its reliability and scalability, in addition to exceptional customer service and...

Clyde C.
User in Music

Freshdesk is a big improvement over handling support via email. It keeps responses from customers together and provides good tools for sharing support responsibilities with other agents. The "solutions" section is very helpful to my customers and is easier...

Jessica H.
Administrator in Information Technology and Services

TeamSupport gives our team a way to organize our ticket types, create workflow, and tag commonly used knowledge articles to ensure our process is efficient and effective for supporting our clients. We can open our tickets in real-time, collaborate, and...

János C.
Administrator in Information Technology and Services

Awesome Software . Nice to see Zoho Desk at the top in G2Crowd prpdocut listing in their own catogery and itś truly deserving.Simplicity is at itś best . The simplicity to configuring the software. Great way of working at the interface. Tracking of the...

Most Helpful Critical Review
Most Helpful Critical Review
Matthew W.
Administrator in Computer Software

After the setup, and things were going smoothly, they ended up getting really bad. Our web application would send out an email with data from a signup form anytime someone signup up for our SaaS product. Things would be going fine, then Zendesk would decide...

Ted F.
Administrator in Mining & Metals

They do not offer a WYSIWYG editor globally.

D R.
User

Team support often has slowness issues, and will sometimes freeze, causing my teammates and me to lose responses we're typing. Also, sometimes when customers replied, the ticket would not get bolded or indicate to me that there was a response. I also...

G2 User in Computer Software

I absolutely despise the amount of effort required to do a basic filter; the fact that it is super easy to create a new user when an existing user already matches on email (simply by doing things out of order); that you have to click twice to search...

 
Zendesk Support
Most Helpful Favorable Review
Abbey S.
Administrator in Education Management

The product evaluation, decision making and implementing process with Zendesk was true to the company's brand: Zen. I evaluated 5 other competing products and chose Zendesk for its reliability and scalability, in addition to exceptional customer service and...

Most Helpful Critical Review
Matthew W.
Administrator in Computer Software

After the setup, and things were going smoothly, they ended up getting really bad. Our web application would send out an email with data from a signup form anytime someone signup up for our SaaS product. Things would be going fine, then Zendesk would decide...

Freshdesk
Most Helpful Favorable Review
Clyde C.
User in Music

Freshdesk is a big improvement over handling support via email. It keeps responses from customers together and provides good tools for sharing support responsibilities with other agents. The "solutions" section is very helpful to my customers and is easier...

Most Helpful Critical Review
Ted F.
Administrator in Mining & Metals

They do not offer a WYSIWYG editor globally.

TeamSupport
Most Helpful Favorable Review
Jessica H.
Administrator in Information Technology and Services

TeamSupport gives our team a way to organize our ticket types, create workflow, and tag commonly used knowledge articles to ensure our process is efficient and effective for supporting our clients. We can open our tickets in real-time, collaborate, and...

Most Helpful Critical Review
D R.
User

Team support often has slowness issues, and will sometimes freeze, causing my teammates and me to lose responses we're typing. Also, sometimes when customers replied, the ticket would not get bolded or indicate to me that there was a response. I also...

Zoho Desk
Most Helpful Favorable Review
János C.
Administrator in Information Technology and Services

Awesome Software . Nice to see Zoho Desk at the top in G2Crowd prpdocut listing in their own catogery and itś truly deserving.Simplicity is at itś best . The simplicity to configuring the software. Great way of working at the interface. Tracking of the...

Most Helpful Critical Review
G2 User in Computer Software

I absolutely despise the amount of effort required to do a basic filter; the fact that it is super easy to create a new user when an existing user already matches on email (simply by doing things out of order); that you have to click twice to search...

Screenshots

 
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Videos

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TeamSupport: The Customer Support Solution Built for B2B Help Desks

Zendesk Support
No videos provided
Freshdesk
TeamSupport

TeamSupport: The Customer Support Solution Built for B2B Help Desks

Zoho Desk
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Freshdesk
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TeamSupport
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Zoho Desk
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