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Compare Zendesk Support, Freshdesk, TeamSupport, and Kayako

Pricing

 
Essential
$5
/month
Sprout
Free
for UNLIMITED agents
Support Desk
$50
/ agent / month billed annually
Inbox
$15
/agent/month
 
Team
$19
/month
Blossom
$19
/ agent / month billed annually
Enterprise
$65
/ agent / month billed annually
Growth
$30
/agent/month
 
Professional
$49
/month
Garden
$35
/ agent / month billed annually
Private Cloud
Custom
Contact Us for Pricing
Scale
$60
/agent/month
 
Enterprise
$99
/month
Estate
$49
/ agent / month billed annually
 
Forest
$89
/ agent / month billed annually
 
Free Trial
Free Trial
Free Trial
Free Trial
Zendesk Support
Essential
$5/month
Team
$19/month
Professional
$49/month
Enterprise
$99/month
Free Trial
Freshdesk
Sprout
Freefor UNLIMITED agents
Blossom
$19/ agent / month billed annually
Garden
$35/ agent / month billed annually
Estate
$49/ agent / month billed annually
Forest
$89/ agent / month billed annually
Free Trial
TeamSupport
Support Desk
$50/ agent / month billed annually
Enterprise
$65/ agent / month billed annually
Private Cloud
CustomContact Us for Pricing
Free Trial
Kayako
Inbox
$15/agent/month
Growth
$30/agent/month
Scale
$60/agent/month
Free Trial

Ratings

Meets Requirements
Meets Requirements
8.7
8.5
8.6
8.1
Ease of Use
Ease of Use
8.6
8.8
8.6
8.4
Ease of Setup
Ease of Setup
8.2
8.6
8.3
8.0
Ease of Admin
Ease of Admin
8.3
8.7
8.7
8.1
Quality of Support
Quality of Support
8.3
8.9
8.8
8.2
Ease of Doing Business With
Ease of Doing Business With
8.4
8.8
9.2
8.4
Product Direction (% positive)
Product Direction (% positive)
7.6
8.6
9.0
7.1
Meets Requirements
Zendesk Support
8.7
Freshdesk
8.5
TeamSupport
8.6
Kayako
8.1
Ease of Use
Zendesk Support
8.6
Freshdesk
8.8
TeamSupport
8.6
Kayako
8.4
Ease of Setup
Zendesk Support
8.2
Freshdesk
8.6
TeamSupport
8.3
Kayako
8.0
Ease of Admin
Zendesk Support
8.3
Freshdesk
8.7
TeamSupport
8.7
Kayako
8.1
Quality of Support
Zendesk Support
8.3
Freshdesk
8.9
TeamSupport
8.8
Kayako
8.2
Ease of Doing Business With
Zendesk Support
8.4
Freshdesk
8.8
TeamSupport
9.2
Kayako
8.4
Product Direction (% positive)
Zendesk Support
7.6
Freshdesk
8.6
TeamSupport
9.0
Kayako
7.1

Features

Ticket and Case Management
Workflow
Zendesk Support
8.5
Freshdesk
8.4
TeamSupport
8.4
Kayako
8.1
Response Automation
Zendesk Support
8.4
Freshdesk
8.5
TeamSupport
8.5
Kayako
8.4
SLA Management
Zendesk Support
8.1
Freshdesk
8.2
TeamSupport
8.4
Kayako
7.9
Attachments/Screencasts
Zendesk Support
8.4
Freshdesk
8.4
TeamSupport
8.6
Kayako
7.5
Ticket Collaboration
Zendesk Support
8.6
Freshdesk
8.6
TeamSupport
8.8
Kayako
8.5
Ticket creation user experience
Zendesk Support
8.9
Freshdesk
8.9
TeamSupport
8.9
Kayako
8.8
Ticket response user experience
Zendesk Support
8.7
Freshdesk
8.8
TeamSupport
8.8
Kayako
8.4
Knowledge Share
Knowledge Base
Zendesk Support
8.6
Freshdesk
8.8
TeamSupport
8.4
Kayako
8.9
Searchable Articles
Zendesk Support
8.6
Freshdesk
8.6
TeamSupport
8.3
Kayako
9.2
Community Forums
Zendesk Support
8.2
Freshdesk
8.4
TeamSupport
8.1
Kayako
8.6
Interactive FAQs & Forums
Zendesk Support
8.2
Freshdesk
8.5
TeamSupport
8.3
Kayako
8.6
Interaction
Web Portals
Zendesk Support
8.6
Freshdesk
7.2
TeamSupport
8.7
Kayako
9.1
Forum to Reponse
Zendesk Support
8.5
Freshdesk
8.5
TeamSupport
8.4
Kayako
8.2
Tickets and Tagging
Zendesk Support
8.9
Freshdesk
8.8
TeamSupport
8.9
Kayako
9.3
Live Chat
Zendesk Support
8.6
Freshdesk
8.8
TeamSupport
8.4
Kayako
8.9
Communication Channels
Customer Portal
Zendesk Support
8.5
Freshdesk
8.6
TeamSupport
8.4
Kayako
8.4
Email to Case
Zendesk Support
8.8
Freshdesk
9.0
TeamSupport
8.9
Kayako
8.7
Chat/Live Support
Zendesk Support
8.4
Freshdesk
8.5
TeamSupport
8.4
Kayako
8.3
Social Integration
Zendesk Support
8.1
Freshdesk
8.2
TeamSupport
8.5
Kayako
7.0
Call Center
Make, Receive, and Record Calls
Zendesk Support
8.1
Freshdesk
8.3
TeamSupport
8.0
Kayako
7.0
Customer and Contacts Database
Zendesk Support
8.2
Freshdesk
8.0
TeamSupport
8.6
Kayako
7.6
Products and Version Tracking
Zendesk Support
8.2
Freshdesk
8.2
TeamSupport
8.6
Kayako
6.9
Call Scripting
Zendesk Support
7.9
Freshdesk
8.2
TeamSupport
Not enough data available
Kayako
6.7
Interactive Voice Response (IVR)
Zendesk Support
7.8
Freshdesk
8.4
TeamSupport
Not enough data available
Kayako
6.7
Self Service/Community
Forums
Zendesk Support
8.0
Freshdesk
8.3
TeamSupport
8.3
Kayako
7.7
Knowledge Base
Zendesk Support
8.4
Freshdesk
8.5
TeamSupport
8.4
Kayako
7.9
Ideas/Feedback
Zendesk Support
8.1
Freshdesk
8.4
TeamSupport
8.4
Kayako
7.2
Q&A
Zendesk Support
8.2
Freshdesk
8.6
TeamSupport
8.5
Kayako
7.8
Reporting & Analytics
Social Monitoring
Zendesk Support
8.0
Freshdesk
8.2
TeamSupport
Not enough data available
Kayako
6.7
Reporting
Zendesk Support
8.0
Freshdesk
7.8
TeamSupport
8.3
Kayako
7.2
Dashboards
Zendesk Support
8.1
Freshdesk
8.2
TeamSupport
8.6
Kayako
7.7
Platform
ITIL Compliance
Zendesk Support
8.2
Freshdesk
8.3
TeamSupport
Not enough data available
Kayako
7.7
Mobile User Support
Zendesk Support
8.1
Freshdesk
8.1
TeamSupport
7.4
Kayako
7.7
Customization
Zendesk Support
8.0
Freshdesk
8.0
TeamSupport
8.5
Kayako
7.8
User, Role, and Access Management
Zendesk Support
8.3
Freshdesk
8.5
TeamSupport
8.7
Kayako
8.2
Internationalization
Zendesk Support
8.2
Freshdesk
8.1
TeamSupport
7.9
Kayako
8.0
Performance & Reliability
Zendesk Support
8.5
Freshdesk
8.8
TeamSupport
8.7
Kayako
8.6
Integration APIs
Zendesk Support
8.4
Freshdesk
8.2
TeamSupport
8.5
Kayako
8.0

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
38.4%
52.7%
40.7%
56.5%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
44.9%
36.4%
47.3%
35.9%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
16.7%
10.9%
12.0%
7.6%
Zendesk Support
Small-Business
38.4%
Mid-Market
44.9%
Enterprise
16.7%
Freshdesk
Small-Business
52.7%
Mid-Market
36.4%
Enterprise
10.9%
TeamSupport
Small-Business
40.7%
Mid-Market
47.3%
Enterprise
12.0%
Kayako
Small-Business
56.5%
Mid-Market
35.9%
Enterprise
7.6%

Reviewers' Industry

 
Computer Software
17.8%
Information Technology and Services
20.4%
Computer Software
26.6%
Information Technology and Services
23.7%
 
Information Technology and Services
15.2%
Computer Software
13.9%
Information Technology and Services
21.0%
Computer Software
17.5%
 
Internet
10.0%
Internet
5.9%
Internet
5.6%
Telecommunications
7.1%
 
Marketing and Advertising
4.8%
Education Management
3.7%
Financial Services
4.4%
Internet
5.2%
 
Retail
3.4%
E-Learning
3.4%
Hospitality
3.7%
Marketing and Advertising
3.8%
 
Other
48.8%
Other
52.7%
Other
38.7%
Other
42.7%
Zendesk Support
Computer Software
17.8%
Information Technology and Services
15.2%
Internet
10.0%
Marketing and Advertising
4.8%
Retail
3.4%
Other
48.8%
Freshdesk
Information Technology and Services
20.4%
Computer Software
13.9%
Internet
5.9%
Education Management
3.7%
E-Learning
3.4%
Other
52.7%
TeamSupport
Computer Software
26.6%
Information Technology and Services
21.0%
Internet
5.6%
Financial Services
4.4%
Hospitality
3.7%
Other
38.7%
Kayako
Information Technology and Services
23.7%
Computer Software
17.5%
Telecommunications
7.1%
Internet
5.2%
Marketing and Advertising
3.8%
Other
42.7%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
Abbey S.
Administrator in Education Management

The product evaluation, decision making and implementing process with Zendesk was true to the company's brand: Zen. I evaluated 5 other competing products and chose Zendesk for its reliability and scalability, in addition to exceptional customer service and...

Clyde C.
User in Music

Freshdesk is a big improvement over handling support via email. It keeps responses from customers together and provides good tools for sharing support responsibilities with other agents. The "solutions" section is very helpful to my customers and is easier...

Jessica H.
Administrator in Information Technology and Services

TeamSupport gives our team a way to organize our ticket types, create workflow, and tag commonly used knowledge articles to ensure our process is efficient and effective for supporting our clients. We can open our tickets in real-time, collaborate, and...

Gary M.
Administrator in Information Technology and Services

The SLA system has allowed us to create quite a complicated set of rules to ensure that we meet all our SLA requirements. The ticket workflows with the automated follow up actions has saved our helpdesk staff countless hours. Our field engineers really love...

Most Helpful Critical Review
Most Helpful Critical Review
Matthew W.
Administrator in Computer Software

After the setup, and things were going smoothly, they ended up getting really bad. Our web application would send out an email with data from a signup form anytime someone signup up for our SaaS product. Things would be going fine, then Zendesk would decide...

Ted F.
Administrator in Mining & Metals

They do not offer a WYSIWYG editor globally.

G2 User in Hospitality

Been having issues with a customer Open Tickets refreshing

G2 User in Marketing and Advertising

Resource management is not sufficient, support is quite poor.

 
Zendesk Support
Most Helpful Favorable Review
Abbey S.
Administrator in Education Management

The product evaluation, decision making and implementing process with Zendesk was true to the company's brand: Zen. I evaluated 5 other competing products and chose Zendesk for its reliability and scalability, in addition to exceptional customer service and...

Most Helpful Critical Review
Matthew W.
Administrator in Computer Software

After the setup, and things were going smoothly, they ended up getting really bad. Our web application would send out an email with data from a signup form anytime someone signup up for our SaaS product. Things would be going fine, then Zendesk would decide...

Freshdesk
Most Helpful Favorable Review
Clyde C.
User in Music

Freshdesk is a big improvement over handling support via email. It keeps responses from customers together and provides good tools for sharing support responsibilities with other agents. The "solutions" section is very helpful to my customers and is easier...

Most Helpful Critical Review
Ted F.
Administrator in Mining & Metals

They do not offer a WYSIWYG editor globally.

TeamSupport
Most Helpful Favorable Review
Jessica H.
Administrator in Information Technology and Services

TeamSupport gives our team a way to organize our ticket types, create workflow, and tag commonly used knowledge articles to ensure our process is efficient and effective for supporting our clients. We can open our tickets in real-time, collaborate, and...

Most Helpful Critical Review
G2 User in Hospitality

Been having issues with a customer Open Tickets refreshing

Kayako
Most Helpful Favorable Review
Gary M.
Administrator in Information Technology and Services

The SLA system has allowed us to create quite a complicated set of rules to ensure that we meet all our SLA requirements. The ticket workflows with the automated follow up actions has saved our helpdesk staff countless hours. Our field engineers really love...

Most Helpful Critical Review
G2 User in Marketing and Advertising

Resource management is not sufficient, support is quite poor.

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Videos

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TeamSupport: The Customer Support Solution Built for B2B Help Desks

Kayako’s fully integrated help desk software allows companies of all sizes to provide exceptional customer service in multiple languages across live chat, email, facebook and twitter.

Zendesk Support
No videos provided
Freshdesk
TeamSupport

TeamSupport: The Customer Support Solution Built for B2B Help Desks

Kayako

Kayako’s fully integrated help desk software allows companies of all sizes to provide exceptional customer service in multiple languages across live chat, email, facebook and twitter.

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