Compare Zendesk Support, Freshdesk, and HappyFox

Pricing

 
Essential
$5
/month
Sprout
Free
for UNLIMITED agents
Mighty
$29
per staff / month
 
Team
$19
/month
Blossom
$19
/ agent / month billed annually
Enterprise
$69
per staff / month
 
Professional
$49
/month
Garden
$35
/ agent / month billed annually
Fantastic
$49
per staff / month
 
Enterprise
$99
/month
Estate
$49
/ agent / month billed annually
Enterprise Plus
$89
per staff / month
 
Forest
$89
/ agent / month billed annually
 
Free Trial
Free Trial
Free Trial Unavailable
Zendesk Support
Essential
$5/month
Team
$19/month
Professional
$49/month
Enterprise
$99/month
Free Trial
Freshdesk
Sprout
Freefor UNLIMITED agents
Blossom
$19/ agent / month billed annually
Garden
$35/ agent / month billed annually
Estate
$49/ agent / month billed annually
Forest
$89/ agent / month billed annually
Free Trial
HappyFox
Mighty
$29per staff / month
Enterprise
$69per staff / month
Fantastic
$49per staff / month
Enterprise Plus
$89per staff / month
Free Trial Unavailable

Ratings

Meets Requirements
Meets Requirements
8.7
8.5
8.9
Ease of Use
Ease of Use
8.6
8.8
9.3
Ease of Setup
Ease of Setup
8.2
8.6
8.9
Ease of Admin
Ease of Admin
8.3
8.7
9.1
Quality of Support
Quality of Support
8.3
8.9
9.2
Ease of Doing Business With
Ease of Doing Business With
8.4
8.9
9.3
Product Direction (% positive)
Product Direction (% positive)
7.6
8.7
9.2
Meets Requirements
Zendesk Support
8.7
Freshdesk
8.5
HappyFox
8.9
Ease of Use
Zendesk Support
8.6
Freshdesk
8.8
HappyFox
9.3
Ease of Setup
Zendesk Support
8.2
Freshdesk
8.6
HappyFox
8.9
Ease of Admin
Zendesk Support
8.3
Freshdesk
8.7
HappyFox
9.1
Quality of Support
Zendesk Support
8.3
Freshdesk
8.9
HappyFox
9.2
Ease of Doing Business With
Zendesk Support
8.4
Freshdesk
8.9
HappyFox
9.3
Product Direction (% positive)
Zendesk Support
7.6
Freshdesk
8.7
HappyFox
9.2

Features

Ticket and Case Management
Ticket creation user experience
Zendesk Support
8.9
Freshdesk
8.9
HappyFox
9.2
Ticket response user experience
Zendesk Support
8.7
Freshdesk
8.8
HappyFox
9.1
Workflow
Zendesk Support
8.5
Freshdesk
8.4
HappyFox
8.8
Response Automation
Zendesk Support
8.4
Freshdesk
8.5
HappyFox
8.9
SLA Management
Zendesk Support
8.1
Freshdesk
8.2
HappyFox
8.6
Attachments/Screencasts
Zendesk Support
8.4
Freshdesk
8.4
HappyFox
8.4
Ticket Collaboration
Zendesk Support
8.6
Freshdesk
8.6
HappyFox
8.9
Knowledge Share
Knowledge Base
Zendesk Support
8.6
Freshdesk
8.8
HappyFox
8.6
Searchable Articles
Zendesk Support
8.6
Freshdesk
8.6
HappyFox
8.9
Community Forums
Zendesk Support
8.3
Freshdesk
8.5
HappyFox
Not enough data available
Interactive FAQs & Forums
Zendesk Support
8.3
Freshdesk
8.5
HappyFox
Not enough data available
Interaction
Web Portals
Zendesk Support
8.6
Freshdesk
7.2
HappyFox
7.7
Forum to Reponse
Zendesk Support
8.5
Freshdesk
8.5
HappyFox
8.2
Tickets and Tagging
Zendesk Support
8.9
Freshdesk
8.8
HappyFox
9.4
Live Chat
Zendesk Support
8.6
Freshdesk
8.8
HappyFox
8.1
Communication Channels
Customer Portal
Zendesk Support
8.5
Freshdesk
8.6
HappyFox
9.0
Email to Case
Zendesk Support
8.8
Freshdesk
8.9
HappyFox
9.2
Chat/Live Support
Zendesk Support
8.4
Freshdesk
8.5
HappyFox
8.9
Social Integration
Zendesk Support
8.2
Freshdesk
8.3
HappyFox
8.5
Call Center
Make, Receive, and Record Calls
Zendesk Support
8.1
Freshdesk
8.3
HappyFox
Not enough data available
Customer and Contacts Database
Zendesk Support
8.2
Freshdesk
8.0
HappyFox
8.5
Products and Version Tracking
Zendesk Support
8.2
Freshdesk
8.3
HappyFox
8.6
Call Scripting
Zendesk Support
8.0
Freshdesk
8.2
HappyFox
Not enough data available
Interactive Voice Response (IVR)
Zendesk Support
7.9
Freshdesk
8.4
HappyFox
Not enough data available
Self Service/Community
Forums
Zendesk Support
8.1
Freshdesk
8.3
HappyFox
8.1
Knowledge Base
Zendesk Support
8.4
Freshdesk
8.5
HappyFox
8.4
Ideas/Feedback
Zendesk Support
8.1
Freshdesk
8.4
HappyFox
8.7
Q&A
Zendesk Support
8.2
Freshdesk
8.6
HappyFox
8.7
Reporting & Analytics
Social Monitoring
Zendesk Support
8.0
Freshdesk
8.3
HappyFox
8.3
Reporting
Zendesk Support
8.0
Freshdesk
7.9
HappyFox
8.4
Dashboards
Zendesk Support
8.2
Freshdesk
8.2
HappyFox
8.6
Platform
Mobile User Support
Zendesk Support
8.1
Freshdesk
8.1
HappyFox
7.5
ITIL Compliance
Zendesk Support
8.2
Freshdesk
8.3
HappyFox
9.1
Customization
Zendesk Support
8.0
Freshdesk
8.0
HappyFox
8.3
User, Role, and Access Management
Zendesk Support
8.3
Freshdesk
8.5
HappyFox
8.7
Internationalization
Zendesk Support
8.2
Freshdesk
8.1
HappyFox
9.2
Performance & Reliability
Zendesk Support
8.5
Freshdesk
8.8
HappyFox
9.2
Integration APIs
Zendesk Support
8.4
Freshdesk
8.2
HappyFox
8.9

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
38.3%
52.5%
45.5%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
44.9%
36.6%
39.4%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
16.8%
10.9%
15.2%
Zendesk Support
Small-Business
38.3%
Mid-Market
44.9%
Enterprise
16.8%
Freshdesk
Small-Business
52.5%
Mid-Market
36.6%
Enterprise
10.9%
HappyFox
Small-Business
45.5%
Mid-Market
39.4%
Enterprise
15.2%

Reviewers' Industry

 
Computer Software
17.5%
Information Technology and Services
20.4%
Information Technology and Services
14.6%
 
Information Technology and Services
15.2%
Computer Software
13.9%
Computer Software
12.0%
 
Internet
9.9%
Internet
5.8%
Higher Education
6.3%
 
Marketing and Advertising
4.7%
Education Management
3.7%
Real Estate
3.8%
 
Retail
3.5%
E-Learning
3.4%
Education Management
3.8%
 
Other
49.2%
Other
52.8%
Other
59.5%
Zendesk Support
Computer Software
17.5%
Information Technology and Services
15.2%
Internet
9.9%
Marketing and Advertising
4.7%
Retail
3.5%
Other
49.2%
Freshdesk
Information Technology and Services
20.4%
Computer Software
13.9%
Internet
5.8%
Education Management
3.7%
E-Learning
3.4%
Other
52.8%
HappyFox
Information Technology and Services
14.6%
Computer Software
12.0%
Higher Education
6.3%
Real Estate
3.8%
Education Management
3.8%
Other
59.5%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
Abbey S.
Administrator in Education Management

The product evaluation, decision making and implementing process with Zendesk was true to the company's brand: Zen. I evaluated 5 other competing products and chose Zendesk for its reliability and scalability, in addition to exceptional customer service and...

Clyde C.
User in Music

Freshdesk is a big improvement over handling support via email. It keeps responses from customers together and provides good tools for sharing support responsibilities with other agents. The "solutions" section is very helpful to my customers and is easier...

NARAYANA MOORTHY K.
Administrator in Financial Services

HappyFox is highly user friendly. It has brought down my response time. We now work like a Real TEAM. It was easy to deploy. No Down time. Reliable. 1 . Smart Rules helps me to improve on a daily basis. 2. Email integration is terrific. 3. We dont need...

Most Helpful Critical Review
Most Helpful Critical Review
Matthew W.
Administrator in Computer Software

After the setup, and things were going smoothly, they ended up getting really bad. Our web application would send out an email with data from a signup form anytime someone signup up for our SaaS product. Things would be going fine, then Zendesk would decide...

Ted F.
Administrator in Mining & Metals

They do not offer a WYSIWYG editor globally.

Jared B.
Administrator in Computer Software

Limitation of fields necessary on Contact Groups, Time spent not displaying to customer, due date not displaying to customer, etc.

 
Zendesk Support
Most Helpful Favorable Review
Abbey S.
Administrator in Education Management

The product evaluation, decision making and implementing process with Zendesk was true to the company's brand: Zen. I evaluated 5 other competing products and chose Zendesk for its reliability and scalability, in addition to exceptional customer service and...

Most Helpful Critical Review
Matthew W.
Administrator in Computer Software

After the setup, and things were going smoothly, they ended up getting really bad. Our web application would send out an email with data from a signup form anytime someone signup up for our SaaS product. Things would be going fine, then Zendesk would decide...

Freshdesk
Most Helpful Favorable Review
Clyde C.
User in Music

Freshdesk is a big improvement over handling support via email. It keeps responses from customers together and provides good tools for sharing support responsibilities with other agents. The "solutions" section is very helpful to my customers and is easier...

Most Helpful Critical Review
Ted F.
Administrator in Mining & Metals

They do not offer a WYSIWYG editor globally.

HappyFox
Most Helpful Favorable Review
NARAYANA MOORTHY K.
Administrator in Financial Services

HappyFox is highly user friendly. It has brought down my response time. We now work like a Real TEAM. It was easy to deploy. No Down time. Reliable. 1 . Smart Rules helps me to improve on a daily basis. 2. Email integration is terrific. 3. We dont need...

Most Helpful Critical Review
Jared B.
Administrator in Computer Software

Limitation of fields necessary on Contact Groups, Time spent not displaying to customer, due date not displaying to customer, etc.

Screenshots

 
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Videos

 No videos provided
No videos provided
Zendesk Support
No videos provided
Freshdesk
HappyFox
No videos provided

Downloads

Zendesk Support
No downloads provided
HappyFox
No downloads provided
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