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Compare Zendesk Support vs Freshdesk
See this
comparison of Zendesk Support vs. Freshdesk
based on data from user reviews. Zendesk Support rates 4.2/5 stars with 1,529 reviews. Freshdesk rates 4.4/5 stars with 2,091 reviews. Each product's score is calculated by real-time data from verified user reviews.

Pricing

 
Essential
$5
/month
Sprout
Free
for UNLIMITED agents
 
Team
$19
/month
Blossom
$19
/ agent / month billed annually
 
Professional
$49
/month
Garden
$35
/ agent / month billed annually
 
Enterprise
$99
/month
Estate
$49
/ agent / month billed annually
 
Forest
$89
/ agent / month billed annually
 
Free Trial
Free Trial
Zendesk Support
Essential
$5/month
Team
$19/month
Professional
$49/month
Enterprise
$99/month
Free Trial
Freshdesk
Sprout
Freefor UNLIMITED agents
Blossom
$19/ agent / month billed annually
Garden
$35/ agent / month billed annually
Estate
$49/ agent / month billed annually
Forest
$89/ agent / month billed annually
Free Trial

Ratings

Meets Requirements
Meets Requirements
8.7
8.5
Ease of Use
Ease of Use
8.6
8.8
Ease of Setup
Ease of Setup
8.2
8.6
Ease of Admin
Ease of Admin
8.3
8.7
Quality of Support
Quality of Support
8.3
8.9
Ease of Doing Business With
Ease of Doing Business With
8.4
8.8
Product Direction (% positive)
Product Direction (% positive)
7.6
8.6
Meets Requirements
Zendesk Support
8.7
Freshdesk
8.5
Ease of Use
Zendesk Support
8.6
Freshdesk
8.8
Ease of Setup
Zendesk Support
8.2
Freshdesk
8.6
Ease of Admin
Zendesk Support
8.3
Freshdesk
8.7
Quality of Support
Zendesk Support
8.3
Freshdesk
8.9
Ease of Doing Business With
Zendesk Support
8.4
Freshdesk
8.8
Product Direction (% positive)
Zendesk Support
7.6
Freshdesk
8.6

Features

Ticket and Case Management
Workflow
Zendesk Support
8.5
Freshdesk
8.4
Response Automation
Zendesk Support
8.4
Freshdesk
8.5
SLA Management
Zendesk Support
8.1
Freshdesk
8.2
Attachments/Screencasts
Zendesk Support
8.4
Freshdesk
8.4
Ticket Collaboration
Zendesk Support
8.6
Freshdesk
8.6
Ticket creation user experience
Zendesk Support
8.9
Freshdesk
8.9
Ticket response user experience
Zendesk Support
8.7
Freshdesk
8.8
Knowledge Share
Knowledge Base
Zendesk Support
8.6
Freshdesk
8.8
Searchable Articles
Zendesk Support
8.6
Freshdesk
8.6
Community Forums
Zendesk Support
8.2
Freshdesk
8.4
Interactive FAQs & Forums
Zendesk Support
8.2
Freshdesk
8.5
Process
Mentions
Zendesk Support
8.4
Freshdesk
Not enough data available
Tickets
Zendesk Support
9.2
Freshdesk
9.4
Macros
Zendesk Support
8.7
Freshdesk
8.8
Collaboration
Zendesk Support
8.7
Freshdesk
9.1
Interaction
Web Portals
Zendesk Support
8.6
Freshdesk
7.2
Forum to Reponse
Zendesk Support
8.5
Freshdesk
8.5
Tickets and Tagging
Zendesk Support
8.9
Freshdesk
8.8
Live Chat
Zendesk Support
8.6
Freshdesk
8.8
Channels
Phone
Zendesk Support
8.1
Freshdesk
8.8
Text
Zendesk Support
8.4
Freshdesk
Not enough data available
Email
Zendesk Support
9.0
Freshdesk
9.3
Social
Zendesk Support
8.6
Freshdesk
8.9
Live Chat
Zendesk Support
8.6
Freshdesk
9.1
Insight
Surveys
Zendesk Support
8.5
Freshdesk
8.9
Reporting
Zendesk Support
8.4
Freshdesk
Not enough data available
Visitor Activity
Zendesk Support
8.6
Freshdesk
8.9
Help Desk
Zendesk Support
8.7
Freshdesk
9.2
Communication Channels
Customer Portal
Zendesk Support
8.5
Freshdesk
8.6
Email to Case
Zendesk Support
8.8
Freshdesk
9.0
Chat/Live Support
Zendesk Support
8.4
Freshdesk
8.5
Social Integration
Zendesk Support
8.1
Freshdesk
8.2
Call Center
Make, Receive, and Record Calls
Zendesk Support
8.1
Freshdesk
8.3
Customer and Contacts Database
Zendesk Support
8.2
Freshdesk
8.0
Products and Version Tracking
Zendesk Support
8.2
Freshdesk
8.2
Call Scripting
Zendesk Support
7.9
Freshdesk
8.2
Interactive Voice Response (IVR)
Zendesk Support
7.8
Freshdesk
8.4
Self Service/Community
Forums
Zendesk Support
8.0
Freshdesk
8.3
Knowledge Base
Zendesk Support
8.4
Freshdesk
8.5
Ideas/Feedback
Zendesk Support
8.1
Freshdesk
8.4
Q&A
Zendesk Support
8.2
Freshdesk
8.6
Reporting & Analytics
Social Monitoring
Zendesk Support
8.0
Freshdesk
8.2
Reporting
Zendesk Support
8.0
Freshdesk
7.8
Dashboards
Zendesk Support
8.1
Freshdesk
8.2
Platform
ITIL Compliance
Zendesk Support
8.2
Freshdesk
8.3
Mobile User Support
Zendesk Support
8.1
Freshdesk
8.1
Customization
Zendesk Support
8.0
Freshdesk
8.0
User, Role, and Access Management
Zendesk Support
8.3
Freshdesk
8.5
Internationalization
Zendesk Support
8.2
Freshdesk
8.1
Performance & Reliability
Zendesk Support
8.5
Freshdesk
8.8
Integration APIs
Zendesk Support
8.4
Freshdesk
8.2

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
38.5%
52.7%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
44.7%
36.4%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
16.7%
10.9%
Zendesk Support
Small-Business
38.5%
Mid-Market
44.7%
Enterprise
16.7%
Freshdesk
Small-Business
52.7%
Mid-Market
36.4%
Enterprise
10.9%

Reviewers' Industry

 
Computer Software
17.8%
Information Technology and Services
20.4%
 
Information Technology and Services
15.3%
Computer Software
13.9%
 
Internet
10.0%
Internet
5.9%
 
Marketing and Advertising
4.7%
Education Management
3.7%
 
Retail
3.5%
E-Learning
3.4%
 
Other
48.8%
Other
52.7%
Zendesk Support
Computer Software
17.8%
Information Technology and Services
15.3%
Internet
10.0%
Marketing and Advertising
4.7%
Retail
3.5%
Other
48.8%
Freshdesk
Information Technology and Services
20.4%
Computer Software
13.9%
Internet
5.9%
Education Management
3.7%
E-Learning
3.4%
Other
52.7%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
Abbey S.
Administrator in Education Management

The product evaluation, decision making and implementing process with Zendesk was true to the company's brand: Zen. I evaluated 5 other competing products and chose Zendesk for its reliability and scalability, in addition to exceptional customer service and...

Clyde C.
User in Music

Freshdesk is a big improvement over handling support via email. It keeps responses from customers together and provides good tools for sharing support responsibilities with other agents. The "solutions" section is very helpful to my customers and is easier...

Most Helpful Critical Review
Most Helpful Critical Review
Matthew W.
Administrator in Computer Software

After the setup, and things were going smoothly, they ended up getting really bad. Our web application would send out an email with data from a signup form anytime someone signup up for our SaaS product. Things would be going fine, then Zendesk would decide...

Ted F.
Administrator in Mining & Metals

They do not offer a WYSIWYG editor globally.

 
Zendesk Support
Most Helpful Favorable Review
Abbey S.
Administrator in Education Management

The product evaluation, decision making and implementing process with Zendesk was true to the company's brand: Zen. I evaluated 5 other competing products and chose Zendesk for its reliability and scalability, in addition to exceptional customer service and...

Most Helpful Critical Review
Matthew W.
Administrator in Computer Software

After the setup, and things were going smoothly, they ended up getting really bad. Our web application would send out an email with data from a signup form anytime someone signup up for our SaaS product. Things would be going fine, then Zendesk would decide...

Freshdesk
Most Helpful Favorable Review
Clyde C.
User in Music

Freshdesk is a big improvement over handling support via email. It keeps responses from customers together and provides good tools for sharing support responsibilities with other agents. The "solutions" section is very helpful to my customers and is easier...

Most Helpful Critical Review
Ted F.
Administrator in Mining & Metals

They do not offer a WYSIWYG editor globally.

Screenshots

 
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Videos

 No videos provided
Zendesk Support
No videos provided
Freshdesk
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