Compare Zendesk for Customer Service and monday Work Management 
At a Glance
Market Segments
Mid-Market (45.6% of reviews)
Small-Business (61.8% of reviews)
Entry-Level Pricing
$19.00 1 user per month billed annually
$12.00 3 Seats Per Month
Zendesk for Customer Service
Star Rating
(6,806)4.3 out of 5
Market Segments
Mid-Market (45.6% of reviews)
Pros & Cons
Entry-Level Pricing
$19.00 1 user per month billed annually
Free Trial is available
Browse all 7 pricing plansmonday Work Management
Star Rating
(15,174)4.7 out of 5
Market Segments
Small-Business (61.8% of reviews)
Pros & Cons
Entry-Level Pricing
$12.00 3 Seats Per Month
Free Trial is available
Browse all 5 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users say that Zendesk for Customer Service excels in providing a streamlined experience for managing customer queries, with features that help consolidate tickets and emails in one place. This centralization allows for faster and more efficient responses, enhancing overall customer satisfaction.
- Reviewers mention that monday Work Management stands out for its user-friendly interface and intuitive design, making it easy for new team members to onboard. The availability of fantastic templates is frequently highlighted, which helps users quickly adapt the system to their specific needs.
- According to verified reviews, Zendesk for Customer Service is particularly praised for its minimalist and visually appealing user interface, which contributes to a positive user experience. However, some users feel it may not fully meet their unique workflow requirements, indicating potential configuration challenges.
- G2 reviewers report that monday Work Management offers impressive flexibility combined with structure, allowing teams to create scalable operational systems rather than just simple task lists. Features like connected boards and mirroring are noted as significant advantages for managing complex projects.
- Users highlight that while Zendesk for Customer Service provides solid support, monday Work Management receives higher marks for its overall quality of support and responsiveness, making it a more reliable partner for day-to-day operations.
- Reviewers note that both products have their strengths, but monday Work Management's recent positive feedback emphasizes its automation capabilities and AI integration, which significantly enhance productivity and ease of use in everyday tasks.
Pricing
Entry-Level Pricing
Zendesk for Customer Service
Support Only (Team)
$19.00
1 user per month billed annually
Integrated customer support
- Email & social media
- Web widget & mobile SDK
- Pre-defined business rules
monday Work Management
Standard
$12.00
3 Seats Per Month
Collaborate and optimize your team processes
- Timeline & Gantt views
- Calendar view
- Guest access
Free Trial
Zendesk for Customer Service
Free Trial is available
monday Work Management
Free Trial is available
Ratings
Meets Requirements
8.6
5,181
9.0
12,451
Ease of Use
8.6
5,289
9.1
12,722
Ease of Setup
8.0
3,250
8.8
7,312
Ease of Admin
8.2
3,115
9.1
5,513
Quality of Support
8.4
4,917
8.9
9,898
Has the product been a good partner in doing business?
8.4
3,038
9.1
5,328
Product Direction (% positive)
8.0
4,835
9.5
12,088
Features by Category
Ticket and Case Management
8.8
2582
|
Verified
Not enough data
8.7
2609
|
Verified
Not enough data
8.5
2537
|
Verified
Not enough data
8.4
2370
|
Verified
Not enough data
8.2
1933
|
Verified
Not enough data
8.4
2408
|
Verified
Not enough data
8.6
2410
|
Verified
Not enough data
8.3
1865
|
Verified
Not enough data
Generative AI
7.6
387
Not enough data
7.6
386
Not enough data
Agentic AI - Help Desk
7.8
246
Not enough data
7.9
244
Not enough data
8.0
246
Not enough data
Communication Channels
8.5
2068
|
Verified
Not enough data
8.8
2331
|
Verified
Not enough data
8.4
1746
|
Verified
Not enough data
8.0
1435
|
Verified
Not enough data
8.0
1323
|
Verified
Not enough data
Platform
7.7
1390
|
Verified
Not enough data
8.0
1781
|
Verified
Not enough data
8.3
1956
|
Verified
Not enough data
8.2
1766
|
Verified
Not enough data
7.9
2367
|
Verified
Not enough data
8.0
2418
|
Verified
Not enough data
Tasks
Not enough data
9.3
7355
|
Verified
Not enough data
9.3
7347
|
Verified
Not enough data
9.2
7361
|
Verified
Not enough data
9.1
7125
|
Verified
Not enough data
8.4
6479
Not enough data
8.3
6284
Not enough data
8.9
7091
|
Verified
Not enough data
8.6
6572
Projects
Not enough data
9.1
6530
|
Verified
Not enough data
8.8
5967
|
Verified
Not enough data
8.2
5562
|
Verified
Not enough data
8.4
6158
|
Verified
Not enough data
8.7
6421
|
Verified
Not enough data
8.0
5476
|
Verified
Not enough data
8.4
5662
Not enough data
8.5
6032
|
Verified
Not enough data
Feature Not Available
Not enough data
8.1
5431
|
Verified
Not enough data
8.2
5129
|
Verified
Resource Management
Not enough data
8.2
5636
|
Verified
Not enough data
8.5
5785
|
Verified
Not enough data
8.7
6134
|
Verified
Project Monitoring
Not enough data
8.2
5100
|
Verified
Not enough data
8.3
5378
|
Verified
Not enough data
8.8
6306
|
Verified
Generative AI
Not enough data
7.2
2766
Not enough data
7.2
2746
Agentic AI - Project Management
Not enough data
6.7
604
Not enough data
6.9
602
Not enough data
6.8
618
Not enough data
6.7
598
Not enough data
6.7
597
Not enough data
6.7
595
Not enough data
6.7
598
Portfolio Management
Not enough data
8.5
816
Not enough data
8.8
821
Not enough data
8.3
795
Not enough data
8.0
788
Project Management
Not enough data
8.4
795
Not enough data
8.8
791
Not enough data
8.1
773
Resource Management
Not enough data
8.2
803
Not enough data
8.2
779
Not enough data
8.3
790
Data & Analytics
Not enough data
8.2
829
Not enough data
8.5
777
Not enough data
8.3
765
Not enough data
7.6
741
Strategy - Project and Portfolio Management
Not enough data
7.4
709
Not enough data
8.3
702
Not enough data
8.4
726
Not enough data
8.4
743
Not enough data
8.4
697
Not enough data
8.3
740
Not enough data
7.8
682
Not enough data
8.3
684
Not enough data
8.2
719
Not enough data
8.6
721
Setup
Not enough data
8.9
4489
Not enough data
8.9
4621
Not enough data
8.4
4263
Not enough data
8.9
4802
Management
Not enough data
8.8
4468
Not enough data
8.4
3822
Not enough data
8.2
3956
Generative AI
Not enough data
7.3
1883
Agentic AI - Workflow Management
Not enough data
6.6
324
Not enough data
6.7
325
Not enough data
6.6
320
Not enough data
6.6
319
Not enough data
6.7
321
Not enough data
6.6
322
Not enough data
6.7
324
Usability
8.3
665
Not enough data
8.3
661
Not enough data
8.4
634
Not enough data
Reporting
8.3
587
Not enough data
7.9
562
Not enough data
8.2
643
Not enough data
Generative AI
7.3
177
Not enough data
7.2
176
Not enough data
Tasks
Not enough data
9.3
1271
Not enough data
9.0
1228
Not enough data
9.1
1248
Agentic AI - Kanban Project Management
Not enough data
7.1
51
Not enough data
7.2
52
Not enough data
7.3
50
Not enough data
6.7
50
Not enough data
6.8
50
Not enough data
6.7
50
Not enough data
6.7
50
Kanban Boards
Not enough data
8.8
1228
Not enough data
9.0
1259
Not enough data
9.0
1229
Planning
Not enough data
9.0
1268
Not enough data
8.6
1220
Not enough data
8.7
1201
Platform Basics
Not enough data
8.8
755
Not enough data
9.2
824
Not enough data
8.8
756
Not enough data
8.2
581
Not enough data
9.1
788
Not enough data
9.0
791
Content Planning
Not enough data
9.1
820
Not enough data
9.4
844
Not enough data
9.1
764
Marketing Campaign Performance
Not enough data
8.2
503
Not enough data
8.6
591
Agentic AI - Marketing Calendar
Not enough data
6.4
84
Not enough data
6.6
84
Not enough data
6.6
84
Not enough data
6.6
85
Other Features
Not enough data
8.4
641
Not enough data
8.3
533
Task Creation
Not enough data
9.3
6648
Not enough data
9.2
6708
Not enough data
9.0
6528
Not enough data
8.5
5758
Task Management
Not enough data
9.1
6459
Not enough data
9.2
6597
Not enough data
8.5
5809
Not enough data
8.7
5865
Generative AI
Not enough data
7.2
2674
Not enough data
7.2
2675
Automation
Not enough data
9.0
5159
Not enough data
8.9
5301
Not enough data
8.5
4608
Administration
Not enough data
8.6
4904
Not enough data
8.7
4632
Not enough data
9.3
4953
Project management
Not enough data
9.3
5292
Not enough data
8.6
4728
Not enough data
9.1
5048
Not enough data
8.9
4898
Not enough data
8.9
4831
Not enough data
Feature Not Available
Not enough data
8.9
5151
Workload
Not enough data
8.6
4585
Not enough data
9.0
5057
Not enough data
8.8
4654
Not enough data
8.6
4505
Communication & Collaboration
Not enough data
8.6
4636
Not enough data
8.6
4702
Not enough data
9.2
5105
Cost Management
Not enough data
8.2
3958
Not enough data
8.3
4054
Not enough data
8.0
3795
Integration
Not enough data
8.2
3849
Not enough data
8.0
3980
Not enough data
8.0
3779
Generative AI
Not enough data
7.3
2108
Not enough data
7.4
2118
Agentic AI - Work Management
Not enough data
6.6
457
Not enough data
6.8
458
Not enough data
6.7
459
Not enough data
6.6
459
Communication
Not enough data
Feature Not Available
Not enough data
8.6
4280
Not enough data
8.1
3753
Not enough data
Feature Not Available
Not enough data
8.2
3787
Content & Documents
Not enough data
8.8
4429
Not enough data
9.0
4568
Not enough data
8.6
4435
Not enough data
8.1
3745
Controls
Not enough data
8.6
4184
Not enough data
8.1
3627
Not enough data
8.8
4241
Not enough data
8.4
4148
Not enough data
8.1
3735
Project Management
Not enough data
9.4
4694
Not enough data
9.2
4610
Not enough data
9.2
4516
Not enough data
8.5
4148
Remote Collaboration
Not enough data
8.9
4223
Not enough data
9.0
4422
Not enough data
8.9
4336
Not enough data
7.6
3400
Generative AI
Not enough data
7.1
1889
Not enough data
7.2
1870
Agentic AI - Project Collaboration
Not enough data
6.6
333
Not enough data
6.6
328
Responses
8.2
62
Not enough data
8.6
69
Not enough data
8.2
68
Not enough data
Automation - AI Agents
7.4
25
Not enough data
7.7
25
Not enough data
7.5
25
Not enough data
7.5
25
Not enough data
7.8
25
Not enough data
Platform
8.2
67
Not enough data
8.2
65
Not enough data
8.4
62
Not enough data
Autonomy - AI Agents
7.8
24
Not enough data
7.4
25
Not enough data
7.4
26
Not enough data
7.5
26
Not enough data
Generative AI
7.6
31
Not enough data
8.1
30
Not enough data
Responses
8.1
466
Not enough data
8.1
464
Not enough data
8.3
447
Not enough data
8.1
446
Not enough data
8.1
355
Not enough data
Platform
8.6
470
Not enough data
8.3
469
Not enough data
8.3
463
Not enough data
8.2
465
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
8.4
454
Not enough data
Generative AI
8.1
112
Not enough data
8.2
111
Not enough data
Conversational Platform
8.1
860
Not enough data
8.3
716
Not enough data
8.2
683
Not enough data
8.2
748
Not enough data
Support Automation
8.1
713
Not enough data
8.3
757
Not enough data
8.4
715
Not enough data
8.1
788
Not enough data
Generative AI
7.8
204
Not enough data
7.8
203
Not enough data
Messaging Channels
7.6
78
Not enough data
9.1
171
Not enough data
8.3
94
Not enough data
8.5
102
Not enough data
Administration
8.2
108
Not enough data
8.9
156
Not enough data
8.3
111
Not enough data
8.4
144
Not enough data
Customer Support
8.1
83
Not enough data
7.6
77
Not enough data
8.1
85
Not enough data
Automation
8.1
85
Not enough data
8.2
83
Not enough data
8.1
83
Not enough data
Artificial Intelligence
7.8
82
Not enough data
7.7
81
Not enough data
7.7
84
Not enough data
Generative AI
Feature Not Available
Not enough data
7.9
206
Not enough data
Feature Not Available
Not enough data
Communication
8.6
948
|
Verified
Not enough data
8.4
963
|
Verified
Not enough data
8.1
719
Not enough data
8.5
736
|
Verified
Not enough data
8.0
520
Not enough data
Internal Use
8.0
1781
|
Verified
Not enough data
8.5
847
|
Verified
Not enough data
8.1
649
Not enough data
8.5
897
Not enough data
8.6
826
|
Verified
Not enough data
8.3
847
|
Verified
Not enough data
Generative AI
Feature Not Available
Not enough data
Self-Service Experience
8.5
1510
Not enough data
8.5
1441
Not enough data
8.0
1024
Not enough data
7.7
647
Not enough data
8.0
779
Not enough data
Self-Service Platform
8.2
829
Not enough data
8.2
845
Not enough data
7.7
664
Not enough data
8.2
811
Not enough data
Agentic AI - Customer Self-Service
8.3
63
Not enough data
8.3
63
Not enough data
8.2
65
Not enough data
8.7
63
Not enough data
8.6
61
Not enough data
8.2
63
Not enough data
8.1
63
Not enough data
Generative AI
7.5(won by default)
78
Not enough data
7.5(won by default)
79
Not enough data
Process
8.4(won by default)
564
Not enough data
9.1(won by default)
744
Not enough data
8.8(won by default)
693
Not enough data
Channels
9.0(won by default)
743
Not enough data
8.4(won by default)
587
Not enough data
8.7(won by default)
566
Not enough data
8.2(won by default)
487
Not enough data
8.3(won by default)
422
Not enough data
Insight
8.1(won by default)
540
Not enough data
8.3(won by default)
648
Not enough data
8.5(won by default)
563
Not enough data
8.7(won by default)
667
Not enough data
Generative AI
7.8
67
Not enough data
7.7
66
Not enough data
Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Autonomy
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Outbound Sales
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Inbound Sales
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Conversational AI - Conversational Commerce Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform integration - Conversational Commerce Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Analytics and Reporting - Conversational Commerce Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Marketing Resource Management
Not enough data
6.9
56
Not enough data
7.0
56
Not enough data
7.3
55
Action Item Detection - AI Note-taking Software
Not enough data
Not enough data
Not enough data
Not enough data
Automatic Transcription - AI Note-taking Software
Not enough data
Not enough data
Collaboration & Sharing - AI Note-taking Software
Not enough data
Not enough data
Language & Accent Support - AI Note-taking Software
Not enough data
Not enough data
Multi-Platform Integration - AI Note-taking Software
Not enough data
Not enough data
Privacy & Security Controls - AI Note-taking Software
Not enough data
Not enough data
Searchable Note Archives - AI Note-taking Software
Not enough data
Not enough data
Speaker Identification - AI Note-taking Software
Not enough data
Not enough data
Time Tracking
Not enough data
8.5
2546
Not enough data
9.1
2935
Not enough data
8.2
2274
Client Invoicing
Not enough data
7.4
2014
Not enough data
7.0
1898
Not enough data
7.8
2014
Mobile Time Tracking
Not enough data
8.6
2517
Administration
Not enough data
8.4
2401
Not enough data
9.1
2726
Not enough data
9.0
2791
Not enough data
8.3
2314
Not enough data
9.0
2668
Platform
Not enough data
8.7
2510
Not enough data
8.2
2249
Not enough data
8.2
2191
Not enough data
9.0
2667
Not enough data
8.3
2384
Not enough data
Feature Not Available
Customer Query Resolution - AI Customer Support Agents
8.4
72
Not enough data
8.1
71
Not enough data
8.2
70
Not enough data
8.3
70
Not enough data
8.3
69
Not enough data
Customer Interaction Automation - AI Customer Support Agents
8.2
70
Not enough data
8.4
71
Not enough data
8.3
71
Not enough data
8.5
70
Not enough data
Automation
8.7
73
Not enough data
8.6
71
Not enough data
7.9
69
Not enough data
Autonomy
8.1
69
Not enough data
8.4
68
Not enough data
8.4
70
Not enough data
8.3
71
Not enough data
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
9.4
11
Not enough data
9.0
12
Not enough data
9.6
8
Not enough data
9.5
10
Not enough data
8.7
9
Not enough data
9.0
7
Not enough data
9.2
8
Not enough data
8.7
10
Not enough data
Workforce Management Platform Features
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Zendesk for Customer Service and monday Work Management are categorized as AI Customer Support Agents and AI Agents For Business Operations
Unique Categories
Zendesk for Customer Service is categorized as Help Desk, Customer Service Automation, Conversational Support, Workforce Management, Live Chat, Chatbots, Complaint Management, Customer Self-Service, Conversational Commerce Platforms, Digital Customer Service Platforms, Social Customer Service, Proactive Notification, and Shared Inbox
monday Work Management is categorized as Work Management, Marketing Calendar, Kanban Project Management, Workflow Management, Project and Portfolio Management, Task Management, Time Tracking, Project Management, Marketing Resource Management, AI Note-Taking Software, AI SDRs, and Project Collaboration
Reviews
Reviewers' Company Size
Zendesk for Customer Service
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
monday Work Management
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
14.2%
Information Technology and Services
12.7%
Financial Services
5.8%
Retail
4.9%
Consumer Services
4.4%
Other
57.9%
Marketing and Advertising
14.0%
Information Technology and Services
6.0%
Computer Software
5.0%
Construction
3.8%
Non-Profit Organization Management
3.6%
Other
67.7%
Discussions
Is zendesk any good?
8 Comments
AM
For support teams, Zendesk Support is fantastic and will do everything you want it to do. Zendesk Support can not be easily adapted for use with other...Read more
Is there a free version of Zendesk?
7 Comments
JC
There is not a free version of Zendesk, but there are multiple pricing options depending on the size of your organization/agents. Read more
How is Zendesk Support Suite transforming the customer service experience in various industries?
6 Comments
OE
I am thrilled by how Zendesk Support Suite is transforming customer service across industries with its seamless omnichannel integration and AI-driven...Read more
Is it possible for you to have your own CRM on Monday?
5 Comments
G2
I wouldn’t recommend Monday.com for that requirement. The mission of Monday is to help you to better organize your tasks among your team. You can find many...Read more
How best to use Monday to manage social media campaigns and publications across multiple clients (for planning purposes in particular)?
2 Comments
KM
I want to increase the size of my Google Drive storage but it's free, because the 15 GB video and photo files currently have a large resolution, so in my...Read more
More than one owner of a task - can they share the one task item?
2 Comments
LR
Hi Jon - yes you can assign a task to more than one person. How I have done it in the past was to create additional "People" columns. Read more
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