# Zendesk for Customer Service vs monday service Comparison
---
## AI Generated Summary
- **G2 reviewers report** that Zendesk for Customer Service excels in providing a centralized platform for managing support requests, which is particularly beneficial for organizations needing to track issues and maintain communication until resolution. Users appreciate the ticketing system that helps assign tasks to the right teams and monitor progress effectively.
- **Users say** that monday service offers a user-friendly experience, with many finding it very easy to navigate. The platform's ability to centralize service requests in one place is highlighted, allowing teams to avoid the chaos of endless email chains and ensuring that requests are not lost across different channels.
- **Reviewers mention** that Zendesk's recent AI features, such as ticket routing and summary suggestions, significantly enhance efficiency, helping teams save time on repetitive tasks. This capability is particularly praised by users who value automation in their workflows.
- **According to verified reviews** , monday service shines in its ease of setup and administration, with users noting that the onboarding process is straightforward and intuitive. This makes it an attractive option for teams looking to implement a new system quickly without extensive training.
- **G2 reviewers highlight** that while both platforms offer solid support quality, Zendesk's extensive user base and experience in the market contribute to a more robust support network. Users have noted that Zendesk's support is reliable, which is crucial for businesses that depend on timely assistance.
- **Users report** that while monday service has a slightly higher star rating, Zendesk's overall user satisfaction is reflected in its significantly higher G2 Score, indicating a broader acceptance and trust among users. This suggests that while monday service may be appealing for its user interface, Zendesk's comprehensive features and support may provide a more satisfying long-term solution.



| | Zendesk for Customer Service | monday service | 
|---|---|---|
| **Star Rating** | 4.3 out of 5 | 4.5 out of 5 | 
| **Total Reviews** | 6,997 | 142 | 
| **Largest Market Segment** | Mid-Market (45.9% of reviews) | Mid-Market (49.6% of reviews) | 
| **Entry Level Price** | $19.00 1 user per month billed annually | $38.00 1 Seat / Month | 

---
## Top Pros & Cons

### Zendesk for Customer Service

Pros:
- Ease of Use (526 reviews)
- Features (402 reviews)

Cons:
- Missing Features (217 reviews)
- Limited Features (180 reviews)

### monday service

Pros:
- Ease of Use (31 reviews)
- Efficiency (13 reviews)

Cons:
- Limited Features (9 reviews)
- Limited Functionality (7 reviews)

---
## Ratings Comparison
| Rating | Zendesk for Customer Service | monday service | 
|---|---|---|
  | **Meets Requirements** | 8.6 (5221 reviews) | 8.4 (88 reviews) | 
  | **Ease of Use** | 8.6 (5450 reviews) | 8.8 (110 reviews) | 
  | **Ease of Setup** | 8.0 (3350 reviews) | 8.7 (106 reviews) | 
  | **Ease of Admin** | 8.2 (3151 reviews) | 9.0 (24 reviews) | 
  | **Quality of Support** | 8.4 (5002 reviews) | 8.2 (82 reviews) | 
  | **Has the product been a good partner in doing business?** | 8.4 (3074 reviews) | 8.8 (24 reviews) | 
  | **Product Direction (% positive)** | 8.0 (4870 reviews) | 9.3 (83 reviews) | 

---
## Pricing

### Zendesk for Customer Service

#### Entry-Level Pricing

Plan: Support Only (Team)

Price: $19.00 1 user per month billed annually

Description: Integrated customer support

Key Features:
- Email & social media 
- Web widget & mobile SDK
- Pre-defined business rules

[Browse all 5 editions](https://www.g2.com/products/zendesk-for-customer-service/pricing)

#### Free Trial

Yes

### monday service

#### Entry-Level Pricing

Plan: Pro

Price: $38.00 1 Seat / Month

Description: Gain insights into your entire service operations


Key Features:
- Dynamic auto-responses for any channel
- AI actions (1,000 actions per month)
- Customize email server (monday-inbox) prefix

[Browse all 3 editions](https://www.g2.com/products/monday-service/pricing)

#### Free Trial

Yes

---
## Features Comparison By Category

### Help Desk

| Product | Score | Reviews |
|---|---|---|
| **Zendesk for Customer Service** | 8.2/10 | 3762 |
| **monday service** | 8.8/10 | 18 |

#### Ticket and Case Management

| Feature | Zendesk for Customer Service | monday service | 
|---|---|---|
| **Ticket creation user experience** | 8.8 (2602 reviews) ✓ Verified | 9.6 (9 reviews) | 
| **Ticket response user experience** | 8.7 (2648 reviews) ✓ Verified | 8.6 (7 reviews) | 
| **Workflow** | 8.5 (2596 reviews) ✓ Verified | 9.6 (9 reviews) | 
| **Response Automation** | 8.4 (2404 reviews) ✓ Verified | 8.8 (7 reviews) | 
| **SLA Management** | 8.2 (1941 reviews) ✓ Verified | 8.1 (6 reviews) | 
| **Attachments/Screencasts** | 8.4 (2413 reviews) ✓ Verified | 8.8 (7 reviews) | 
| **Ticket Collaboration** | 8.6 (2429 reviews) ✓ Verified | 9.3 (7 reviews) | 
| **Customer and Contacts Database** | 8.3 (1877 reviews) ✓ Verified | 8.7 (5 reviews) | 

#### Generative AI

| Feature | Zendesk for Customer Service | monday service | 
|---|---|---|
| **AI Text Generation** | 7.6 (391 reviews) | 8.7 (5 reviews) | 
| **AI Text Summarization** | 7.6 (388 reviews) | 8.7 (5 reviews) | 

#### Agentic AI - Help Desk

| Feature | Zendesk for Customer Service | monday service | 
|---|---|---|
| **Autonomous Task Execution** | 7.8 (251 reviews) | 8.7 (5 reviews) | 
| **Natural Language Interaction** | 7.9 (247 reviews) | 8.7 (5 reviews) | 
| **Proactive Assistance** | 8.0 (249 reviews) | 8.7 (5 reviews) | 

#### Communication Channels

| Feature | Zendesk for Customer Service | monday service | 
|---|---|---|
| **Customer Portal** | 8.5 (2073 reviews) ✓ Verified | 9.3 (7 reviews) | 
| **Email to Case** | 8.8 (2359 reviews) ✓ Verified | 8.7 (5 reviews) | 
| **Chat/Live Support** | 8.4 (1761 reviews) ✓ Verified | Feature Not Available | 
| **Social Integration** | 8.0 (1437 reviews) ✓ Verified | Feature Not Available | 
| **Voice** | 8.0 (1344 reviews) ✓ Verified | Feature Not Available | 

#### Platform

| Feature | Zendesk for Customer Service | monday service | 
|---|---|---|
| **Mobile User Support** | 7.8 (1392 reviews) ✓ Verified | 7.5 (10 reviews) | 
| **Customization ** | 8.0 (1791 reviews) ✓ Verified | 8.8 (8 reviews) | 
| **User, Role, and Access Management** | 8.3 (1970 reviews) ✓ Verified | 7.8 (9 reviews) | 
| **Integration** | 8.2 (1799 reviews) ✓ Verified | 8.5 (8 reviews) | 
| **Reporting** | 7.9 (2411 reviews) ✓ Verified | 8.3 (10 reviews) | 
| **Dashboards** | 8.0 (2435 reviews) ✓ Verified | 8.8 (11 reviews) | 

### IT Service Management (ITSM) Tools

| Product | Score | Reviews |
|---|---|---|
| **Zendesk for Customer Service** | N/A | N/A |
| **monday service** | 8.9/10 | 11 |

#### Administration

| Feature | Zendesk for Customer Service | monday service | 
|---|---|---|
| **Change Management** | Not enough data | 8.9 (6 reviews) | 
| **Asset Management** | Not enough data | 9.0 (5 reviews) | 
| **Reports & Analytics** | Not enough data | 9.0 (7 reviews) | 

#### Service Desk

| Feature | Zendesk for Customer Service | monday service | 
|---|---|---|
| **Help Desk** | Not enough data | 8.3 (5 reviews) | 
| **Incident Reports** | Not enough data | 8.3 (5 reviews) | 
| **Process Workflow** | Not enough data | 9.0 (5 reviews) | 

#### Management

| Feature | Zendesk for Customer Service | monday service | 
|---|---|---|
| **Reporting** | Not enough data | 9.0 (7 reviews) | 
| **Administration Console** | Not enough data | 9.0 (5 reviews) | 
| **Access Management** | Not enough data | 8.1 (6 reviews) | 
| **Asset Management** | Not enough data | 9.3 (5 reviews) | 
| **Policy Dictation** | Not enough data | 9.0 (5 reviews) | 

#### Functionality

| Feature | Zendesk for Customer Service | monday service | 
|---|---|---|
| **Ticketing System** | Not enough data | 9.2 (6 reviews) | 
| **Performance Logging** | Not enough data | 9.2 (6 reviews) | 
| **Alerting** | Not enough data | Feature Not Available | 
| **Automation** | Not enough data | 9.2 (6 reviews) | 

#### Agentic AI - IT Service Management (ITSM) Tools

| Feature | Zendesk for Customer Service | monday service | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | 9.3 (7 reviews) | 
| **Cross-system Integration** | Not enough data | 9.0 (5 reviews) | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | 9.0 (5 reviews) | 

### Complaint Management

| Product | Score | Reviews |
|---|---|---|
| **Zendesk for Customer Service** | 8.0/10 | 893 |
| **monday service** | N/A | N/A |

#### Usability

| Feature | Zendesk for Customer Service | monday service | 
|---|---|---|
| **All-Employee Access** | 8.3 (665 reviews) | Not enough data | 
| **Supporting Documents** | 8.3 (662 reviews) | Not enough data | 
| **Two-Way Communication** | 8.4 (637 reviews) | Not enough data | 

#### Reporting

| Feature | Zendesk for Customer Service | monday service | 
|---|---|---|
| **Priority Case Alerts** | 8.3 (587 reviews) | Not enough data | 
| **Trend Analysis** | 7.9 (562 reviews) | Not enough data | 
| **Performance Monitoring** | 8.2 (645 reviews) | Not enough data | 

#### Generative AI

| Feature | Zendesk for Customer Service | monday service | 
|---|---|---|
| **AI Text Generation** | 7.3 (176 reviews) | Not enough data | 
| **AI Text Summarization** | 7.2 (175 reviews) | Not enough data | 

### Shared Inbox

| Product | Score | Reviews |
|---|---|---|
| **Zendesk for Customer Service** | 8.1/10 | 418 |
| **monday service** | N/A | N/A |

#### Productivity Tools

| Feature | Zendesk for Customer Service | monday service | 
|---|---|---|
| **Notes** | 8.5 (325 reviews) | Not enough data | 
| **Internal Discussion** | 8.3 (324 reviews) | Not enough data | 
| **Assignments and Tasks** | 8.4 (312 reviews) | Not enough data | 
| **Workflows** | 8.4 (306 reviews) | Not enough data | 
| **Templates** | 8.5 (315 reviews) | Not enough data | 
| **Integrations** | 8.2 (311 reviews) | Not enough data | 
| **Tagging System** | 8.2 (345 reviews) | Not enough data | 

#### Analytics

| Feature | Zendesk for Customer Service | monday service | 
|---|---|---|
| **Trends** | 7.7 (263 reviews) | Not enough data | 
| **Performance Tracking** | 8.0 (304 reviews) | Not enough data | 
| **Email Tracking** | 8.2 (292 reviews) | Not enough data | 

#### Agentic AI - Shared Inbox

| Feature | Zendesk for Customer Service | monday service | 
|---|---|---|
| **Autonomous Task Execution** | 7.1 (21 reviews) | Not enough data | 
| **Decision Making** | 7.4 (22 reviews) | Not enough data | 

### AI Agents For Business Operations

| Product | Score | Reviews |
|---|---|---|
| **Zendesk for Customer Service** | 8.0/10 | 89 |
| **monday service** | N/A | N/A |

#### Responses

| Feature | Zendesk for Customer Service | monday service | 
|---|---|---|
| **Personalization** | 8.2 (61 reviews) | Not enough data | 
| **Route To Human** | 8.6 (69 reviews) | Not enough data | 
| **Natural Language Understanding (NLU)** | 8.2 (68 reviews) | Not enough data | 

#### Automation - AI Agents

| Feature | Zendesk for Customer Service | monday service | 
|---|---|---|
| **Sales Follow-Up** | 7.5 (25 reviews) | Not enough data | 
| **Customer Interaction Automation** | 7.7 (25 reviews) | Not enough data | 
| **Lead Generation** | 7.4 (24 reviews) | Not enough data | 
| **Document Processing** | 7.5 (25 reviews) | Not enough data | 
| **Feedback Collection** | 7.7 (24 reviews) | Not enough data | 

#### Platform

| Feature | Zendesk for Customer Service | monday service | 
|---|---|---|
| **Conversation Editor** | 8.2 (66 reviews) | Not enough data | 
| **Integration** | 8.2 (64 reviews) | Not enough data | 
| **Human-In-The-Loop** | 8.3 (62 reviews) | Not enough data | 

#### Autonomy -  AI Agents

| Feature | Zendesk for Customer Service | monday service | 
|---|---|---|
| **Independent Decision Making** | 7.8 (23 reviews) | Not enough data | 
| **Adaptive Responses** | 7.4 (24 reviews) | Not enough data | 
| **Task Execution** | 7.4 (25 reviews) | Not enough data | 
| **Problem Solving** | 7.4 (25 reviews) | Not enough data | 

#### Generative AI

| Feature | Zendesk for Customer Service | monday service | 
|---|---|---|
| **AI Text Generation** | 7.6 (30 reviews) | Not enough data | 
| **AI Text Summarization** | 8.0 (29 reviews) | Not enough data | 

### Chatbots

| Product | Score | Reviews |
|---|---|---|
| **Zendesk for Customer Service** | 8.2/10 | 612 |
| **monday service** | N/A | N/A |

#### Responses

| Feature | Zendesk for Customer Service | monday service | 
|---|---|---|
| **Customization** | 8.1 (466 reviews) | Not enough data | 
| **Control** | 8.1 (463 reviews) | Not enough data | 
| **Route To Human** | 8.3 (445 reviews) | Not enough data | 
| **Menu bars** | 8.1 (444 reviews) | Not enough data | 
| **Drip sequences** | 8.1 (353 reviews) | Not enough data | 

#### Platform

| Feature | Zendesk for Customer Service | monday service | 
|---|---|---|
| **Live chat** | 8.6 (470 reviews) | Not enough data | 
| **Integrations** | 8.3 (470 reviews) | Not enough data | 
| **Branding** | 8.3 (461 reviews) | Not enough data | 
| **Analytics** | 8.2 (465 reviews) | Not enough data | 
| **A/B testing** | Feature Not Available | Not enough data | 
| **Role-based access** | Feature Not Available | Not enough data | 
| **Collection of information** | 8.4 (453 reviews) | Not enough data | 

#### Generative AI

| Feature | Zendesk for Customer Service | monday service | 
|---|---|---|
| **AI Text Generation** | 8.1 (111 reviews) | Not enough data | 
| **AI Text Summarization** | 8.1 (109 reviews) | Not enough data | 

### Conversational Support

| Product | Score | Reviews |
|---|---|---|
| **Zendesk for Customer Service** | 8.1/10 | 1096 |
| **monday service** | N/A | N/A |

#### Conversational Platform

| Feature | Zendesk for Customer Service | monday service | 
|---|---|---|
| **Personalization** | 8.1 (861 reviews) | Not enough data | 
| **Omnichannel** | 8.3 (718 reviews) | Not enough data | 
| **Contextual Engagement** | 8.2 (681 reviews) | Not enough data | 
| **Proactive Engagement** | 8.2 (747 reviews) | Not enough data | 

#### Support Automation

| Feature | Zendesk for Customer Service | monday service | 
|---|---|---|
| **Intelligent Routing** | 8.1 (711 reviews) | Not enough data | 
| **Seamless Escalation** | 8.3 (756 reviews) | Not enough data | 
| **Transcripts** | 8.4 (717 reviews) | Not enough data | 
| **Self-Serve Support** | 8.1 (789 reviews) | Not enough data | 

#### Generative AI

| Feature | Zendesk for Customer Service | monday service | 
|---|---|---|
| **AI Text Generation** | 7.8 (202 reviews) | Not enough data | 
| **AI Text Summarization** | 7.8 (201 reviews) | Not enough data | 

### Proactive Notification

| Product | Score | Reviews |
|---|---|---|
| **Zendesk for Customer Service** | 8.4/10 | 198 |
| **monday service** | N/A | N/A |

#### Messaging Channels

| Feature | Zendesk for Customer Service | monday service | 
|---|---|---|
| **SMS Messaging** | 7.6 (77 reviews) | Not enough data | 
| **Email** | 9.1 (171 reviews) | Not enough data | 
| **Voice Messaging** | 8.3 (93 reviews) | Not enough data | 
| **Two way messaging** | 8.5 (101 reviews) | Not enough data | 

#### Administration

| Feature | Zendesk for Customer Service | monday service | 
|---|---|---|
| **Scheduling** | 8.2 (107 reviews) | Not enough data | 
| **Triggered Notifications** | 8.9 (155 reviews) | Not enough data | 
| **Segmentation** | 8.2 (110 reviews) | Not enough data | 
| **Integrations** | 8.4 (143 reviews) | Not enough data | 

### Customer Service Automation

| Product | Score | Reviews |
|---|---|---|
| **Zendesk for Customer Service** | 7.9/10 | 113 |
| **monday service** | N/A | N/A |

#### Customer Support

| Feature | Zendesk for Customer Service | monday service | 
|---|---|---|
| **Text** | 8.1 (83 reviews) | Not enough data | 
| **Speech** | 7.5 (75 reviews) | Not enough data | 
| **Knowledge Base** | 8.1 (85 reviews) | Not enough data | 

#### Automation

| Feature | Zendesk for Customer Service | monday service | 
|---|---|---|
| **Ticket Resolution** | 8.1 (85 reviews) | Not enough data | 
| **Customization** | 8.2 (82 reviews) | Not enough data | 
| **Intelligent Routing** | 8.0 (82 reviews) | Not enough data | 

#### Artificial Intelligence

| Feature | Zendesk for Customer Service | monday service | 
|---|---|---|
| **Learning** | 7.8 (81 reviews) | Not enough data | 
| **Language** | 7.6 (79 reviews) | Not enough data | 
| **Conversational AI** | 7.7 (84 reviews) | Not enough data | 

### Live Chat

| Product | Score | Reviews |
|---|---|---|
| **Zendesk for Customer Service** | 8.3/10 | 2696 |
| **monday service** | N/A | N/A |

#### Generative AI

| Feature | Zendesk for Customer Service | monday service | 
|---|---|---|
| **AI Text Generation** | Feature Not Available | Not enough data | 
| **AI Text Summarization** | 7.9 (205 reviews) | Not enough data | 
| **AI Text-to-Speech** | Feature Not Available | Not enough data | 

#### Communication

| Feature | Zendesk for Customer Service | monday service | 
|---|---|---|
| **Pop-up Chat** | 8.6 (950 reviews) ✓ Verified | Not enough data | 
| **Notifications** | 8.4 (964 reviews) ✓ Verified | Not enough data | 
| **Targeted Emails** | 8.1 (718 reviews) | Not enough data | 
| **In-App Messaging** | 8.5 (735 reviews) ✓ Verified | Not enough data | 
| **Co-Browsing** | 8.0 (519 reviews) | Not enough data | 

####  Internal Use

| Feature | Zendesk for Customer Service | monday service | 
|---|---|---|
| **Customization ** | 8.0 (1791 reviews) ✓ Verified | 8.8 (8 reviews) | 
| **Conversation Archiving** | 8.5 (846 reviews) ✓ Verified | Not enough data | 
| **Lead Development** | 8.1 (648 reviews) | Not enough data | 
| **Knowledge Base** | 8.5 (897 reviews) | Not enough data | 
| **Team Inbox ** | 8.6 (827 reviews) ✓ Verified | Not enough data | 
| **Customer Profiles** | 8.3 (846 reviews) ✓ Verified | Not enough data | 

### Customer Self-Service

| Product | Score | Reviews |
|---|---|---|
| **Zendesk for Customer Service** | 8.2/10 | 1784 |
| **monday service** | N/A | N/A |

#### Generative AI

| Feature | Zendesk for Customer Service | monday service | 
|---|---|---|
| **AI Text Summarization** | Feature Not Available | Not enough data | 

#### Self-Service Experience

| Feature | Zendesk for Customer Service | monday service | 
|---|---|---|
| **Knowledge Base** | 8.5 (1523 reviews) | Not enough data | 
| **Searchable Articles** | 8.5 (1443 reviews) | Not enough data | 
| **Community Forums** | 8.0 (1024 reviews) | Not enough data | 
| **Mobile Optimization** | 7.7 (648 reviews) | Not enough data | 
| **Personalization** | 8.0 (780 reviews) | Not enough data | 

#### Self-Service Platform

| Feature | Zendesk for Customer Service | monday service | 
|---|---|---|
| **Branding** | 8.2 (829 reviews) | Not enough data | 
| **Automation** | 8.2 (849 reviews) | Not enough data | 
| **Artificial Intelligence** | 7.7 (676 reviews) | Not enough data | 
| **Integrations** | 8.2 (814 reviews) | Not enough data | 

#### Agentic AI - Customer Self-Service

| Feature | Zendesk for Customer Service | monday service | 
|---|---|---|
| **Autonomous Task Execution** | 8.3 (63 reviews) | Not enough data | 
| **Multi-step Planning** | 8.3 (63 reviews) | Not enough data | 
| **Cross-system Integration** | 8.2 (65 reviews) | Not enough data | 
| **Adaptive Learning** | 8.7 (63 reviews) | Not enough data | 
| **Natural Language Interaction** | 8.6 (62 reviews) | Not enough data | 
| **Proactive Assistance** | 8.2 (63 reviews) | Not enough data | 
| **Decision Making** | 8.1 (63 reviews) | Not enough data | 

### Social Customer Service

| Product | Score | Reviews |
|---|---|---|
| **Zendesk for Customer Service** | 8.4/10 | 841 |
| **monday service** | N/A | N/A |

#### Generative AI

| Feature | Zendesk for Customer Service | monday service | 
|---|---|---|
| **AI Text Generation** | 7.4 (77 reviews) | Not enough data | 
| **AI Text Summarization** | 7.5 (78 reviews) | Not enough data | 

#### Process

| Feature | Zendesk for Customer Service | monday service | 
|---|---|---|
| **Mentions** | 8.4 (563 reviews) | Not enough data | 
| **Tickets** | 9.1 (744 reviews) | Not enough data | 
| **Macros** | 8.8 (693 reviews) | Not enough data | 

#### Channels

| Feature | Zendesk for Customer Service | monday service | 
|---|---|---|
| **Email** | 9.0 (743 reviews) | Not enough data | 
| **Social** | 8.4 (586 reviews) | Not enough data | 
| **Live Chat** | 8.7 (565 reviews) | Not enough data | 
| **Phone** | 8.2 (486 reviews) | Not enough data | 
| **Text** | 8.3 (421 reviews) | Not enough data | 

#### Insight

| Feature | Zendesk for Customer Service | monday service | 
|---|---|---|
| **Surveys** | 8.1 (540 reviews) | Not enough data | 
| **Reporting** | 8.3 (647 reviews) | Not enough data | 
| **Visitor Activity** | 8.5 (562 reviews) | Not enough data | 
| **Help Desk** | 8.7 (667 reviews) | Not enough data | 

### Digital Customer Service Platforms

| Product | Score | Reviews |
|---|---|---|
| **Zendesk for Customer Service** | 8.1/10 | 77 |
| **monday service** | N/A | N/A |

#### Generative AI

| Feature | Zendesk for Customer Service | monday service | 
|---|---|---|
| **AI Text Generation** | 7.8 (67 reviews) | Not enough data | 
| **AI Text Summarization** | 7.7 (66 reviews) | Not enough data | 

### Conversational Commerce Platforms

| Product | Score | Reviews |
|---|---|---|
| **Zendesk for Customer Service** | N/A | N/A |
| **monday service** | N/A | N/A |

#### Conversational AI - Conversational Commerce Platforms

| Feature | Zendesk for Customer Service | monday service | 
|---|---|---|
| **AI chatbots** | Not enough data | Not enough data | 
| **Messaging and Notifications** | Not enough data | Not enough data | 
| **AI agents ** | Not enough data | Not enough data | 
| **Voice assistants** | Not enough data | Not enough data | 
| **Communication apps** | Not enough data | Not enough data | 

#### Platform integration - Conversational Commerce Platforms

| Feature | Zendesk for Customer Service | monday service | 
|---|---|---|
| **Ecommerce stores** | Not enough data | Not enough data | 
| **Sales channels** | Not enough data | Not enough data | 
| **Payment Platform** | Not enough data | Not enough data | 
| **Internal tools** | Not enough data | Not enough data | 

#### Analytics and Reporting - Conversational Commerce Platforms

| Feature | Zendesk for Customer Service | monday service | 
|---|---|---|
| **Conversational analytics** | Not enough data | Not enough data | 
| **Advance reporting** | Not enough data | Not enough data | 

### Service Desk

| Product | Score | Reviews |
|---|---|---|
| **Zendesk for Customer Service** | N/A | N/A |
| **monday service** | 8.1/10 | 91 |

#### Incident Management

| Feature | Zendesk for Customer Service | monday service | 
|---|---|---|
| **Automate Ticket Routing** | Not enough data | 9.0 (33 reviews) | 
| **Ticket Prioritization** | Not enough data | 9.0 (25 reviews) | 
| **Ticket Notifications** | Not enough data | 8.4 (27 reviews) | 
| **Knowledge Base** | Not enough data | 7.8 (20 reviews) | 
| **Knowledge Base/Ticket Integration** | Not enough data | 7.8 (20 reviews) | 

#### Reporting

| Feature | Zendesk for Customer Service | monday service | 
|---|---|---|
| **Dashboards** | Not enough data | 8.6 (46 reviews) | 
| **Time Tracking** | Not enough data | 8.2 (26 reviews) | 
| **Surveys** | Not enough data | 8.7 (20 reviews) | 

#### Access & Usability

| Feature | Zendesk for Customer Service | monday service | 
|---|---|---|
| **Mobile** | Not enough data | 7.1 (27 reviews) | 
| **Self Service** | Not enough data | 9.1 (32 reviews) | 
| **Active Directory** | Not enough data | 8.8 (20 reviews) | 
| **Multi-Channel Access** | Not enough data | 8.6 (28 reviews) | 

#### Agentic AI - Service Desk

| Feature | Zendesk for Customer Service | monday service | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | 7.8 (26 reviews) | 
| **Multi-step Planning** | Not enough data | 7.6 (21 reviews) | 
| **Cross-system Integration** | Not enough data | 8.0 (33 reviews) | 
| **Adaptive Learning** | Not enough data | 7.8 (20 reviews) | 
| **Natural Language Interaction** | Not enough data | 7.1 (21 reviews) | 
| **Proactive Assistance** | Not enough data | 7.3 (21 reviews) | 
| **Decision Making** | Not enough data | 7.2 (19 reviews) | 

### AI Customer Support Agents

| Product | Score | Reviews |
|---|---|---|
| **Zendesk for Customer Service** | 8.3/10 | 111 |
| **monday service** | N/A | N/A |

#### Customer Query Resolution - AI Customer Support Agents

| Feature | Zendesk for Customer Service | monday service | 
|---|---|---|
| **Automated Ticket Resolution** | 8.4 (74 reviews) | Not enough data | 
| **Contextual Response Generation** | 8.1 (71 reviews) | Not enough data | 
| **Sentiment Analysis** | 8.2 (69 reviews) | Not enough data | 
| **Knowledge Base Utilization** | 8.3 (71 reviews) | Not enough data | 
| **Multilingual Support** | 8.2 (68 reviews) | Not enough data | 

#### Customer Interaction Automation - AI Customer Support Agents

| Feature | Zendesk for Customer Service | monday service | 
|---|---|---|
| **Proactive Customer Outreach** | 8.2 (70 reviews) | Not enough data | 
| **Feedback Collection** | 8.4 (70 reviews) | Not enough data | 
| **Escalation Handling** | 8.3 (71 reviews) | Not enough data | 
| **Workflow Optimization** | 8.5 (70 reviews) | Not enough data | 

#### Automation

| Feature | Zendesk for Customer Service | monday service | 
|---|---|---|
| **Customer Interaction Automation** | 8.7 (74 reviews) | Not enough data | 
| **Feedback Collection** | 8.6 (70 reviews) | Not enough data | 
| **Document Processing** | 7.9 (68 reviews) | Not enough data | 

#### Autonomy

| Feature | Zendesk for Customer Service | monday service | 
|---|---|---|
| **Independent Decision Making** | 8.1 (68 reviews) | Not enough data | 
| **Adaptive Responses** | 8.4 (67 reviews) | Not enough data | 
| **Task Execution** | 8.3 (69 reviews) | Not enough data | 
| **Problem Solving** | 8.3 (70 reviews) | Not enough data | 

### AI Agents

| Product | Score | Reviews |
|---|---|---|
| **Zendesk for Customer Service** | N/A | N/A |
| **monday service** | N/A | N/A |

#### Agentic AI - AI Agents

| Feature | Zendesk for Customer Service | monday service | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

### Workforce Management

| Product | Score | Reviews |
|---|---|---|
| **Zendesk for Customer Service** | 8.8/10 | 26 |
| **monday service** | N/A | N/A |

#### Platform

| Feature | Zendesk for Customer Service | monday service | 
|---|---|---|
| **Customization ** | 8.9 (19 reviews) | Not enough data | 
| **Integration APIs** | 9.2 (14 reviews) | Not enough data | 
| **Internationalization** | 9.6 (8 reviews) | Not enough data | 
| **User, Role, and Access Management** | 9.5 (11 reviews) | Not enough data | 
| **Dashboards** | 8.8 (11 reviews) | Not enough data | 

#### Workforce Management Platform Features

| Feature | Zendesk for Customer Service | monday service | 
|---|---|---|
| **Labor Forecasting** | Not enough data | Not enough data | 
| **Shift Scheduling** | Not enough data | Not enough data | 
| **Time & Attendance Tracking** | Not enough data | Not enough data | 
| **Absence & Leave Management** | Not enough data | Not enough data | 
| **Skills Management** | Not enough data | Not enough data | 
| **Succession Planning** | Not enough data | Not enough data | 
| **Workforce Analytics** | Not enough data | Not enough data | 
| **Self-Service Capabilities** | Not enough data | Not enough data | 
| **Mobile Shift Scheduling** | Not enough data | Not enough data | 
| **Team Communication** | Not enough data | Not enough data | 

---
## Categories
**Shared Categories (1):** [Help Desk Software](https://www.g2.com/categories/help-desk)

**Unique to Zendesk for Customer Service (14):** [AI Customer Support Agents Software](https://www.g2.com/categories/ai-customer-support-agents), [AI Agents For Business Operations](https://www.g2.com/categories/ai-agents-for-business-operations), [Customer Service Automation Software](https://www.g2.com/categories/customer-service-automation), [Conversational Support Software](https://www.g2.com/categories/conversational-support), [Workforce Management Software](https://www.g2.com/categories/workforce-management), [Live Chat Software](https://www.g2.com/categories/live-chat), [Chatbots Software](https://www.g2.com/categories/chatbots), [Complaint Management Software](https://www.g2.com/categories/complaint-management), [Customer Self-Service Software](https://www.g2.com/categories/customer-self-service), [Conversational Commerce Platforms](https://www.g2.com/categories/conversational-commerce-platforms), [Digital Customer Service Platforms](https://www.g2.com/categories/digital-customer-service-platforms), [Social Customer Service Software](https://www.g2.com/categories/social-customer-service), [Proactive Notification Software](https://www.g2.com/categories/proactive-notification), [Shared Inbox Software](https://www.g2.com/categories/shared-inbox)

**Unique to monday service (2):** [IT Service Management Tools](https://www.g2.com/categories/it-service-management-itsm-tools), [Service Desk Software](https://www.g2.com/categories/service-desk)


---
## Reviewer Demographics

### By Company Size

| Segment | Zendesk for Customer Service | monday service | 
|---|---|---|
| **Small-Business** | 40.8% | 39.0% | 
| **Mid-Market** | 45.9% | 49.6% | 
| **Enterprise** | 13.4% | 11.4% | 

### By Industry

#### Zendesk for Customer Service

- **Computer Software:** 14.2%
- **Information Technology and Services:** 12.6%
- **Financial Services:** 5.9%
- **Retail:** 5.0%
- **Consumer Services:** 4.4%
- **Internet:** 3.5%
- **Marketing and Advertising:** 3.1%
- **Telecommunications:** 2.8%
- **Health, Wellness and Fitness:** 2.2%
- **Consumer Goods:** 2.1%
- **Other:** 44.2%

#### monday service

- **Marketing and Advertising:** 22.7%
- **Information Technology and Services:** 11.8%
- **Financial Services:** 6.4%
- **Manufacturing:** 5.5%
- **Hospitality:** 3.6%
- **Real Estate:** 2.7%
- **Computer Software:** 2.7%
- **Commercial Real Estate:** 2.7%
- **Higher Education:** 1.8%
- **Health, Wellness and Fitness:** 1.8%
- **Other:** 38.2%

---
## Alternatives

### Alternatives to Zendesk for Customer Service

- [Fin](https://www.g2.com/products/fin/reviews) — 4.5/5 stars (3887 reviews)
- [Tidio](https://www.g2.com/products/tidio/reviews) — 4.6/5 stars (1908 reviews)
- [Hiver in Gmail](https://www.g2.com/products/hiver-in-gmail/reviews) — 4.6/5 stars (1283 reviews)
- [Freshdesk](https://www.g2.com/products/freshdesk/reviews) — 4.4/5 stars (3752 reviews)
- [Front](https://www.g2.com/products/front/reviews) — 4.7/5 stars (2500 reviews)
- [LiveAgent](https://www.g2.com/products/liveagent/reviews) — 4.5/5 stars (1538 reviews)
- [Gorgias](https://www.g2.com/products/gorgias/reviews) — 4.6/5 stars (564 reviews)
- [LivePerson](https://www.g2.com/products/liveperson/reviews) — 4.3/5 stars (207 reviews)
- [Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/products/agentforce-service-formerly-salesforce-service-cloud/reviews) — 4.4/5 stars (7357 reviews)
- [HubSpot Service Hub](https://www.g2.com/products/hubspot-service-hub/reviews) — 4.4/5 stars (2917 reviews)

### Alternatives to monday service

- [Jira Service Management](https://www.g2.com/products/jira-service-management/reviews) — 4.3/5 stars (988 reviews)
- [Freshservice](https://www.g2.com/products/freshservice/reviews) — 4.6/5 stars (1339 reviews)
- [HubSpot Service Hub](https://www.g2.com/products/hubspot-service-hub/reviews) — 4.4/5 stars (2917 reviews)
- [ServiceNow IT Service Management](https://www.g2.com/products/servicenow-it-service-management/reviews) — 4.5/5 stars (1905 reviews)
- [Zoho Desk](https://www.g2.com/products/zoho-desk/reviews) — 4.4/5 stars (7780 reviews)
- [ClickUp](https://www.g2.com/products/clickup/reviews) — 4.6/5 stars (13158 reviews)
- [Atera](https://www.g2.com/products/atera/reviews) — 4.6/5 stars (1221 reviews)
- [SysAid](https://www.g2.com/products/sysaid/reviews) — 4.5/5 stars (752 reviews)
- [SolarWinds Service Desk](https://www.g2.com/products/solarwinds-service-desk/reviews) — 4.3/5 stars (785 reviews)
- [Autotask](https://www.g2.com/products/autotask/reviews) — 4.3/5 stars (615 reviews)

---
## Top Discussions

### Zendesk for Customer Service

- Title: [Is zendesk any good?](https://www.g2.com/discussions/is-zendesk-any-good) — 8 comments, 1 upvote
  > **Top comment:** "For support teams, Zendesk Support is fantastic and will do everything you want it to do. Zendesk Support can not be easily adapted for use with other..."
- Title: [Is there a free version of Zendesk?](https://www.g2.com/discussions/is-there-a-free-version-of-zendesk) — 7 comments, 1 upvote
  > **Top comment:** "There is not a free version of Zendesk, but there are multiple pricing options depending on the size of your organization/agents. "
- Title: [How is Zendesk Support Suite transforming the customer service experience in various industries?](https://www.g2.com/discussions/how-is-zendesk-support-suite-transforming-the-customer-service-experience-in-various-industries) — 6 comments, 4 upvotes
  > **Top comment:** "I am thrilled by how Zendesk Support Suite is transforming customer service across industries with its seamless omnichannel integration and AI-driven..."
- Title: [What is Zendesk Support Suite?](https://www.g2.com/discussions/what-is-zendesk-support-suite) — 4 comments, 3 upvotes
  > **Top comment:** "A single platform for handling all Customer Support activities."
- Title: [What is Zendesk Support Suite used for?](https://www.g2.com/discussions/what-is-zendesk-support-suite-used-for) — 3 comments, 2 upvotes
  > **Top comment:** "Zendesk is a ticketing tool from from where we can respond to customers through email."

### monday service

No discussions available for this product.

---
**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/zendesk-for-customer-service-vs-monday-service)