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Compare Zendesk for Customer Service and monday Work Management 
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At a Glance
Market Segments
Mid-Market (45.7% of reviews)
Small-Business (61.9% of reviews)
Entry-Level Pricing
$19.00 1 user per month billed annually
$12.00 3 Seats Per Month
Zendesk for Customer Service
Star Rating
(6,659)4.3 out of 5
Market Segments
Mid-Market (45.7% of reviews)
Pros & Cons
Entry-Level Pricing
$19.00 1 user per month billed annually
Free Trial is available
Browse all 7 pricing plansmonday Work Management
Star Rating
(14,731)4.7 out of 5
Market Segments
Small-Business (61.9% of reviews)
Pros & Cons
Entry-Level Pricing
$12.00 3 Seats Per Month
Free Trial is available
Browse all 5 pricing plansZendesk for Customer Service vs monday Work Management
When assessing the two solutions, reviewers found monday Work Management easier to use, set up, and administer. Reviewers also preferred doing business with monday Work Management overall.
- Reviewers felt that monday Work Management meets the needs of their business better than Zendesk for Customer Service.
- When comparing quality of ongoing product support, reviewers felt that monday Work Management is the preferred option.
- For feature updates and roadmaps, our reviewers preferred the direction of monday Work Management over Zendesk for Customer Service.
Pricing
Entry-Level Pricing
Zendesk for Customer Service
Support Only (Team)
$19.00
1 user per month billed annually
Integrated customer support
- Email & social media
- Web widget & mobile SDK
- Pre-defined business rules
monday Work Management
Standard
$12.00
3 Seats Per Month
Collaborate and optimize your team processes
- Timeline & Gantt views
- Calendar view
- Guest access
Free Trial
Zendesk for Customer Service
Free Trial is available
monday Work Management
Free Trial is available
Ratings
Meets Requirements
8.6
5,116
9.0
12,240
Ease of Use
8.6
5,160
9.1
12,507
Ease of Setup
8.0
3,184
8.8
7,121
Ease of Admin
8.2
3,073
9.1
5,390
Quality of Support
8.4
4,794
8.9
9,726
Has the product been a good partner in doing business?
8.4
2,999
9.1
5,206
Product Direction (% positive)
8.0
4,770
9.5
11,880
Features by Category
Ticket and Case Management
8.8
2550
|
Verified
Not enough data
8.7
2565
|
Verified
Not enough data
8.5
2492
|
Verified
Not enough data
8.4
2337
|
Verified
Not enough data
8.2
1921
|
Verified
Not enough data
8.4
2398
|
Verified
Not enough data
8.6
2386
|
Verified
Not enough data
8.3
1853
|
Verified
Not enough data
Generative AI
7.6
384
Not enough data
7.6
385
Not enough data
Agentic AI - Help Desk
7.8
245
Not enough data
7.9
245
Not enough data
8.0
246
Not enough data
Communication Channels
8.5
2060
|
Verified
Not enough data
8.8
2309
|
Verified
Not enough data
8.4
1724
|
Verified
Not enough data
8.0
1428
|
Verified
Not enough data
8.0
1313
|
Verified
Not enough data
Platform
7.8
1387
|
Verified
Not enough data
8.0
1777
|
Verified
Not enough data
8.3
1947
|
Verified
Not enough data
8.2
1739
|
Verified
Not enough data
7.9
2339
|
Verified
Not enough data
8.0
2407
|
Verified
Not enough data
Tasks
Not enough data
9.3
7263
|
Verified
Not enough data
9.3
7276
|
Verified
Not enough data
9.2
7300
|
Verified
Not enough data
9.1
7075
|
Verified
Not enough data
8.3
6437
Not enough data
8.3
6246
Not enough data
8.9
7045
|
Verified
Not enough data
8.6
6533
Projects
Not enough data
9.1
6476
|
Verified
Not enough data
8.7
5928
|
Verified
Not enough data
8.2
5515
|
Verified
Not enough data
8.4
6113
|
Verified
Not enough data
8.7
6328
|
Verified
Not enough data
8.0
5442
|
Verified
Not enough data
8.4
5625
Not enough data
8.5
5993
|
Verified
Not enough data
Feature Not Available
Not enough data
8.1
5394
|
Verified
Not enough data
8.2
5099
|
Verified
Resource Management
Not enough data
8.2
5606
|
Verified
Not enough data
8.4
5754
|
Verified
Not enough data
8.7
6101
|
Verified
Project Monitoring
Not enough data
8.2
5065
|
Verified
Not enough data
8.3
5348
|
Verified
Not enough data
8.8
6246
|
Verified
Generative AI
Not enough data
7.2
2735
Not enough data
7.2
2718
Agentic AI - Project Management
Not enough data
6.6
576
Not enough data
6.8
575
Not enough data
6.7
572
Not enough data
6.6
572
Not enough data
6.6
570
Not enough data
6.6
567
Not enough data
6.6
571
Portfolio Management
Not enough data
8.4
805
Not enough data
8.8
806
Not enough data
8.3
781
Not enough data
8.0
776
Project Management
Not enough data
8.4
785
Not enough data
8.8
780
Not enough data
8.1
762
Resource Management
Not enough data
8.2
792
Not enough data
8.2
767
Not enough data
8.3
779
Data & Analytics
Not enough data
8.2
815
Not enough data
8.4
765
Not enough data
8.3
754
Not enough data
7.6
730
Strategy - Project and Portfolio Management
Not enough data
7.4
698
Not enough data
8.3
690
Not enough data
8.4
715
Not enough data
8.4
730
Not enough data
8.4
685
Not enough data
8.3
729
Not enough data
7.8
671
Not enough data
8.3
673
Not enough data
8.2
708
Not enough data
8.6
710
Business Instant Messaging
Not enough data
9.1
1215
Not enough data
9.1
1301
Not enough data
8.8
1239
Business Instant Messaging
Not enough data
7.4
845
Not enough data
7.2
845
Business Instant Messaging
Not enough data
8.3
1148
Not enough data
9.2
1236
Not enough data
8.6
1094
Generative AI - Business Instant Messaging
Not enough data
7.0
153
AI - Business Instant Messaging
Not enough data
6.9
153
Not enough data
7.4
152
Not enough data
7.0
156
Not enough data
7.2
153
Agentic AI - Business Instant Messaging
Not enough data
6.8
39
Not enough data
7.1
41
Setup
Not enough data
8.9
4470
Not enough data
8.9
4600
Not enough data
8.4
4245
Not enough data
8.9
4778
Management
Not enough data
8.8
4448
Not enough data
8.4
3805
Not enough data
8.2
3936
Generative AI
Not enough data
7.3
1867
Agentic AI - Workflow Management
Not enough data
6.5
309
Not enough data
6.6
310
Not enough data
6.5
305
Not enough data
6.5
304
Not enough data
6.6
306
Not enough data
6.5
307
Not enough data
6.5
308
Usability
8.3
667
Not enough data
8.3
663
Not enough data
8.4
632
Not enough data
Reporting
8.3
590
Not enough data
7.9
563
Not enough data
8.2
644
Not enough data
Generative AI
7.3
179
Not enough data
7.2
178
Not enough data
Communication
Not enough data
8.6
966
Not enough data
8.7
958
Not enough data
8.2
1005
Not enough data
8.5
955
Goal Creation
Not enough data
8.5
979
Not enough data
8.5
932
Not enough data
7.8
887
Not enough data
8.9
972
Agentic AI - Objectives and Key Results (OKR)
Not enough data
6.8
92
Not enough data
7.0
92
Tasks
Not enough data
9.3
1268
Not enough data
9.0
1227
Not enough data
9.1
1247
Agentic AI - Kanban Project Management
Not enough data
7.0
50
Not enough data
7.2
51
Not enough data
7.3
50
Not enough data
6.7
50
Not enough data
6.8
50
Not enough data
6.7
50
Not enough data
6.7
50
Kanban Boards
Not enough data
8.8
1227
Not enough data
9.0
1259
Not enough data
9.0
1228
Planning
Not enough data
9.0
1266
Not enough data
8.6
1221
Not enough data
8.7
1201
Platform Basics
Not enough data
8.8
754
Not enough data
9.2
823
Not enough data
8.8
755
Not enough data
8.2
580
Not enough data
9.1
785
Not enough data
9.1
789
Content Planning
Not enough data
9.1
817
Not enough data
9.4
842
Not enough data
9.1
761
Marketing Campaign Performance
Not enough data
8.2
502
Not enough data
8.6
590
Agentic AI - Marketing Calendar
Not enough data
6.4
83
Not enough data
6.5
83
Not enough data
6.5
83
Not enough data
6.5
84
Other Features
Not enough data
8.4
640
Not enough data
8.3
532
Task Creation
Not enough data
9.3
6619
Not enough data
9.2
6675
Not enough data
9.0
6500
Not enough data
8.5
5732
Task Management
Not enough data
9.1
6429
Not enough data
9.2
6570
Not enough data
8.5
5784
Not enough data
8.7
5841
Generative AI
Not enough data
7.2
2653
Not enough data
7.2
2654
Automation
Not enough data
9.0
5128
Not enough data
8.9
5270
Not enough data
8.5
4575
Administration
Not enough data
8.6
4876
Not enough data
8.7
4611
Not enough data
9.3
4927
Project management
Not enough data
9.3
5265
Not enough data
8.6
4705
Not enough data
9.1
5024
Not enough data
8.9
4873
Not enough data
8.9
4808
Not enough data
Feature Not Available
Not enough data
8.9
5124
Workload
Not enough data
8.6
4563
Not enough data
9.0
5034
Not enough data
8.8
4632
Not enough data
8.6
4482
Communication & Collaboration
Not enough data
8.6
4608
Not enough data
8.6
4677
Not enough data
9.2
5069
Cost Management
Not enough data
8.2
3936
Not enough data
8.3
4031
Not enough data
8.0
3774
Integration
Not enough data
8.2
3825
Not enough data
8.0
3957
Not enough data
8.0
3755
Generative AI
Not enough data
7.3
2088
Not enough data
7.4
2097
Agentic AI - Work Management
Not enough data
6.5
437
Not enough data
6.6
437
Not enough data
6.6
438
Not enough data
6.5
439
Communication
Not enough data
Feature Not Available
Not enough data
8.6
4261
Not enough data
8.1
3733
Not enough data
Feature Not Available
Not enough data
8.2
3769
Content & Documents
Not enough data
8.8
4408
Not enough data
9.0
4548
Not enough data
8.6
4416
Not enough data
8.1
3727
Controls
Not enough data
8.6
4166
Not enough data
8.1
3609
Not enough data
8.8
4222
Not enough data
8.4
4129
Not enough data
8.1
3717
Project Management
Not enough data
9.4
4674
Not enough data
9.2
4592
Not enough data
9.2
4495
Not enough data
8.5
4130
Remote Collaboration
Not enough data
8.9
4204
Not enough data
9.0
4404
Not enough data
8.9
4318
Not enough data
7.6
3382
Generative AI
Not enough data
7.1
1871
Not enough data
7.2
1852
Agentic AI - Project Collaboration
Not enough data
6.5
317
Not enough data
6.5
312
Responses
8.3
63
Not enough data
8.6
68
Not enough data
8.2
68
Not enough data
Automation - AI Agents
7.6
26
Not enough data
7.8
26
Not enough data
7.7
26
Not enough data
7.7
26
Not enough data
7.9
26
Not enough data
Platform
8.3
68
Not enough data
8.3
66
Not enough data
8.4
63
Not enough data
Autonomy - AI Agents
7.9
25
Not enough data
7.6
26
Not enough data
7.5
26
Not enough data
7.6
26
Not enough data
Generative AI
7.8
32
Not enough data
8.2
31
Not enough data
Responses
8.1
468
Not enough data
8.1
465
Not enough data
8.3
449
Not enough data
8.1
448
Not enough data
8.2
356
Not enough data
Platform
8.6
471
Not enough data
8.3
468
Not enough data
8.3
463
Not enough data
8.2
464
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
8.4
454
Not enough data
Generative AI
8.2
113
Not enough data
8.2
112
Not enough data
Conversational Platform
8.1
859
Not enough data
8.3
716
Not enough data
8.2
684
Not enough data
8.2
749
Not enough data
Support Automation
8.2
714
Not enough data
8.3
757
Not enough data
8.4
711
Not enough data
8.1
788
Not enough data
Generative AI
7.8
204
Not enough data
7.8
203
Not enough data
Messaging Channels
7.6
78
Not enough data
9.1
171
Not enough data
8.3
94
Not enough data
8.5
101
Not enough data
Administration
8.2
108
Not enough data
8.9
156
Not enough data
8.3
111
Not enough data
8.4
144
Not enough data
Design
Not enough data
8.8
1213
Not enough data
8.7
1251
Not enough data
8.5
1228
Collaboration
Not enough data
9.2
1291
Not enough data
9.0
1286
File Types
Not enough data
8.8
1284
Not enough data
8.6
1230
Not enough data
8.0
1077
Edit & Revise
Not enough data
8.7
1209
Not enough data
8.3
1122
Not enough data
8.4
1187
Integrate & Embed
Not enough data
8.6
1247
Not enough data
8.6
1166
Not enough data
8.6
1229
Operating System
Not enough data
8.9
1168
Not enough data
8.7
1138
Not enough data
7.4
924
Generative AI
Not enough data
7.9
634
Not enough data
7.9
633
Not enough data
7.5
617
Not enough data
7.4
611
Not enough data
7.3
620
Agentic AI - Document Creation
Not enough data
7.4
77
Customer Support
8.1
82
Not enough data
7.6
77
Not enough data
8.1
84
Not enough data
Automation
8.1
83
Not enough data
8.2
83
Not enough data
8.1
84
Not enough data
Artificial Intelligence
7.8
83
Not enough data
7.7
82
Not enough data
7.7
84
Not enough data
Generative AI
Feature Not Available
Not enough data
7.9
207
Not enough data
Feature Not Available
Not enough data
Communication
8.6
950
|
Verified
Not enough data
8.5
964
|
Verified
Not enough data
8.1
720
Not enough data
8.5
737
|
Verified
Not enough data
8.0
520
Not enough data
Internal Use
8.0
1777
|
Verified
Not enough data
8.5
849
|
Verified
Not enough data
8.1
650
Not enough data
8.5
898
Not enough data
8.6
824
|
Verified
Not enough data
8.3
847
|
Verified
Not enough data
Generative AI
Feature Not Available
Not enough data
Self-Service Experience
8.5
1499
Not enough data
8.5
1436
Not enough data
8.0
1024
Not enough data
7.7
648
Not enough data
8.0
780
Not enough data
Self-Service Platform
8.2
828
Not enough data
8.2
841
Not enough data
7.7
658
Not enough data
8.2
806
Not enough data
Agentic AI - Customer Self-Service
8.3
63
Not enough data
8.3
63
Not enough data
8.2
64
Not enough data
8.7
63
Not enough data
8.6
61
Not enough data
8.2
63
Not enough data
8.1
63
Not enough data
Generative AI
7.4(won by default)
77
Not enough data
7.5(won by default)
78
Not enough data
Process
8.4(won by default)
564
Not enough data
9.1(won by default)
741
Not enough data
8.9(won by default)
689
Not enough data
Channels
9.0(won by default)
740
Not enough data
8.4(won by default)
586
Not enough data
8.7(won by default)
563
Not enough data
8.2(won by default)
485
Not enough data
8.3(won by default)
421
Not enough data
Insight
8.2(won by default)
539
Not enough data
8.3(won by default)
648
Not enough data
8.5(won by default)
562
Not enough data
8.7(won by default)
666
Not enough data
Generative AI
7.8
67
Not enough data
7.7
66
Not enough data
Annotation Tools - Markup Software
Not enough data
8.0
51
Not enough data
7.2
50
Not enough data
8.0
54
Not enough data
7.5
52
Collaboration - Markup Software
Not enough data
8.7
53
Not enough data
8.8
55
Not enough data
9.1
52
Not enough data
9.3
52
Security - Markup Software
Not enough data
8.6
50
Not enough data
8.4
52
Conversational AI - Conversational Commerce Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform integration - Conversational Commerce Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Analytics and Reporting - Conversational Commerce Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Marketing Resource Management
Not enough data
6.9
55
Not enough data
6.9
55
Not enough data
7.2
54
Agentic AI - Event Planning
Not enough data
6.7
124
Not enough data
6.8
126
Not enough data
6.7
126
Not enough data
6.8
126
Time Tracking
Not enough data
8.5
2536
Not enough data
9.1
2920
Not enough data
8.2
2266
Client Invoicing
Not enough data
7.4
2007
Not enough data
7.0
1893
Not enough data
7.7
2008
Mobile Time Tracking
Not enough data
8.6
2506
Administration
Not enough data
8.4
2390
Not enough data
9.1
2712
Not enough data
9.0
2780
Not enough data
8.3
2308
Not enough data
9.0
2659
Platform
Not enough data
8.7
2499
Not enough data
8.2
2239
Not enough data
8.2
2183
Not enough data
9.0
2655
Not enough data
8.3
2376
Not enough data
Feature Not Available
Customer Query Resolution - AI Customer Support Agents
8.4
70
Not enough data
8.2
71
Not enough data
8.3
71
Not enough data
8.3
69
Not enough data
8.3
70
Not enough data
Customer Interaction Automation - AI Customer Support Agents
8.2
70
Not enough data
8.4
70
Not enough data
8.4
70
Not enough data
8.5
70
Not enough data
Automation
8.6
70
Not enough data
8.6
71
Not enough data
8.0
70
Not enough data
Autonomy
8.2
70
Not enough data
8.4
69
Not enough data
8.4
70
Not enough data
8.3
71
Not enough data
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
9.4
8
Not enough data
9.2
8
Not enough data
9.5
7
Not enough data
9.8
8
Not enough data
9.0
8
Not enough data
8.7
5
Not enough data
9.2
8
Not enough data
8.5
8
Not enough data
Workforce Management Platform Features
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Zendesk for Customer Service and monday Work Management share no categories
Unique Categories
Zendesk for Customer Service is categorized as Workforce Management, Conversational Commerce Platforms, Help Desk, Live Chat, Chatbots, Shared Inbox, AI Customer Support Agents, AI Agents For Business Operations, Conversational Support, Complaint Management, Customer Self-Service, Customer Service Automation, Digital Customer Service Platforms, Social Customer Service, and Proactive Notification
monday Work Management is categorized as Markup Software, Project Collaboration, Work Management, Business Instant Messaging, Kanban Project Management, Objectives and Key Results (OKR), Workflow Management, Project and Portfolio Management, Task Management, Event Planning, Time Tracking, Document Creation, Project Management, Marketing Calendar, and Marketing Resource Management
Reviews
Reviewers' Company Size
Zendesk for Customer Service
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
monday Work Management
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
14.1%
Information Technology and Services
12.8%
Financial Services
5.8%
Retail
4.8%
Consumer Services
4.4%
Other
58.1%
Marketing and Advertising
14.0%
Information Technology and Services
6.0%
Computer Software
5.0%
Construction
3.8%
Non-Profit Organization Management
3.6%
Other
67.7%
Discussions
Is zendesk any good?
8 Comments
AM
For support teams, Zendesk Support is fantastic and will do everything you want it to do. Zendesk Support can not be easily adapted for use with other...Read more
Is there a free version of Zendesk?
7 Comments
AG
Zendesk Support Suite offers a free 14 - day trial.Read more
What is Zendesk Support Suite?
4 Comments
VC
Zendesk Suite is the collection of Zendesk products and capabilities that provide you with the tools you need to create a complete omnichannel support...Read more
Is it possible for you to have your own CRM on Monday?
5 Comments
JK
Monday is a task and project management tool which is very agile and technically you can make a CRM out of it. At our company we didn't as we have...Read more
More than one owner of a task - can they share the one task item?
2 Comments
LR
Hi Jon - yes you can assign a task to more than one person. How I have done it in the past was to create additional "People" columns. Read more
How best to use Monday to manage social media campaigns and publications across multiple clients (for planning purposes in particular)?
2 Comments
KM
I want to increase the size of my Google Drive storage but it's free, because the 15 GB video and photo files currently have a large resolution, so in my...Read more
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