Compare Zendesk for Customer Service and babelforce 
At a Glance
Market Segments
Mid-Market (45.6% of reviews)
Mid-Market (69.2% of reviews)
Entry-Level Pricing
$19.00 1 user per month billed annually
Contact Us 1 Per Agent Per Month
Zendesk for Customer Service
Star Rating
(6,821)4.3 out of 5
Market Segments
Mid-Market (45.6% of reviews)
Pros & Cons
Entry-Level Pricing
$19.00 1 user per month billed annually
Free Trial is available
Browse all 7 pricing plansbabelforce
Star Rating
(15)4.6 out of 5
Market Segments
Mid-Market (69.2% of reviews)
Pros & Cons
Entry-Level Pricing
Contact Us 1 Per Agent Per Month
Free Trial is available
Browse all 4 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Zendesk for Customer Service excels in providing a streamlined experience for managing customer queries, with users highlighting its ability to consolidate tickets and emails effectively. This centralization helps teams respond faster and more efficiently, enhancing overall customer satisfaction.
- Users say that babelforce stands out for its user-friendly interface and straightforward setup process. Many appreciate how easily teams can create and modify workflows without needing coding knowledge, making it accessible for users of all technical backgrounds.
- Reviewers mention that while Zendesk for Customer Service has a robust feature set, some users find it occasionally challenging to tailor the platform to their specific workflow needs. This can lead to configuration hurdles that may require additional time to overcome.
- According to verified reviews, babelforce is praised for its innovative features like IVR call bots, which significantly reduce agent handling time. Users find this particularly beneficial during weekends when staffing may be lower, allowing for smoother customer service operations.
- G2 reviewers highlight that Zendesk for Customer Service has a strong market presence, reflected in its high volume of recent reviews. This suggests a well-established user base, which can be reassuring for potential buyers looking for a reliable solution.
- Users report that babelforce's quality of support is exceptional, with many praising the responsiveness and helpfulness of the support team. This level of service can be a crucial factor for businesses that rely heavily on customer service automation.
Pricing
Entry-Level Pricing
Zendesk for Customer Service
Support Only (Team)
$19.00
1 user per month billed annually
Integrated customer support
- Email & social media
- Web widget & mobile SDK
- Pre-defined business rules
babelforce
babelFlex Plus
Contact Us
1 Per Agent Per Month
The essential babelforce automations, plus our one-of-a-kind No-Code UI.
- All standard call flows
- All dynamic No-Code call flows
- Triggered messages
Free Trial
Zendesk for Customer Service
Free Trial is available
babelforce
Free Trial is available
Ratings
Meets Requirements
8.6
5,191
9.0
7
Ease of Use
8.6
5,299
8.6
11
Ease of Setup
8.0
3,255
8.1
8
Ease of Admin
8.2
3,124
8.3
5
Quality of Support
8.4
4,926
9.8
7
Has the product been a good partner in doing business?
8.4
3,047
9.3
5
Product Direction (% positive)
8.0
4,844
10.0
6
Features by Category
Ticket and Case Management
8.8
2583
|
Verified
Not enough data
8.7
2611
|
Verified
Not enough data
8.5
2541
|
Verified
Not enough data
8.4
2371
|
Verified
Not enough data
8.2
1933
|
Verified
Not enough data
8.4
2408
|
Verified
Not enough data
8.6
2410
|
Verified
Not enough data
8.3
1866
|
Verified
Not enough data
Generative AI
7.6
388
Not enough data
7.6
386
Not enough data
Agentic AI - Help Desk
7.8
246
Not enough data
7.9
244
Not enough data
8.0
246
Not enough data
Communication Channels
8.5
2069
|
Verified
Not enough data
8.8
2334
|
Verified
Not enough data
8.4
1748
|
Verified
Not enough data
8.0
1435
|
Verified
Not enough data
8.0
1324
|
Verified
Not enough data
Platform
7.7
1390
|
Verified
Not enough data
8.0
1780
|
Verified
Not enough data
8.3
1956
|
Verified
Not enough data
8.2
1766
|
Verified
Not enough data
7.9
2369
|
Verified
Not enough data
8.0
2419
|
Verified
Not enough data
Usability
8.3
664
Not enough data
8.3
660
Not enough data
8.4
633
Not enough data
Reporting
8.3
586
Not enough data
7.9
561
Not enough data
8.2
642
Not enough data
Generative AI
7.3
176
Not enough data
7.2
175
Not enough data
Channels
Not enough data
9.4
6
Not enough data
10.0
5
Not enough data
8.7
5
Not enough data
Not enough data
Not enough data
9.0
5
Generative AI
Not enough data
9.0
5
Functions
Not enough data
9.4
6
Not enough data
9.2
6
Not enough data
9.2
6
Not enough data
8.0
5
Not enough data
8.6
6
Not enough data
8.6
6
Not enough data
9.0
5
Not enough data
9.4
6
Agentic AI - Contact Center
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administrative
Not enough data
9.0
5
Not enough data
9.7
6
Not enough data
7.8
6
Not enough data
8.9
6
Not enough data
9.3
5
Responses
8.2
62
Not enough data
8.6
69
Not enough data
8.2
68
Not enough data
Automation - AI Agents
7.4
25
Not enough data
7.7
25
Not enough data
7.5
25
Not enough data
7.5
25
Not enough data
7.8
25
Not enough data
Platform
8.2
67
Not enough data
8.2
65
Not enough data
8.4
62
Not enough data
Autonomy - AI Agents
7.8
24
Not enough data
7.4
25
Not enough data
7.4
26
Not enough data
7.5
26
Not enough data
Generative AI
7.6
31
Not enough data
8.1
30
Not enough data
Responses
8.1
465
Not enough data
8.1
463
Not enough data
8.3
446
Not enough data
8.1
445
Not enough data
8.1
354
Not enough data
Platform
8.6
469
Not enough data
8.3
468
Not enough data
8.3
462
Not enough data
8.2
464
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
8.4
453
Not enough data
Generative AI
8.1
111
Not enough data
8.2
110
Not enough data
Conversational Platform
8.1
860
Not enough data
8.3
716
Not enough data
8.2
682
Not enough data
8.2
747
Not enough data
Support Automation
8.1
712
Not enough data
8.3
756
Not enough data
8.4
715
Not enough data
8.1
787
Not enough data
Generative AI
7.8
203
Not enough data
7.8
202
Not enough data
Messaging Channels
7.6
77
Not enough data
9.0
170
Not enough data
8.3
93
Not enough data
8.5
101
Not enough data
Administration
8.2
107
Not enough data
8.9
155
Not enough data
8.2
110
Not enough data
8.4
143
Not enough data
Customer Support
8.1
83
Not enough data
7.5
76
Not enough data
8.1
85
Not enough data
Automation
8.0
84
Not enough data
8.2
82
Not enough data
8.0
82
Not enough data
Artificial Intelligence
7.8
81
Not enough data
7.6
80
Not enough data
7.7
84
Not enough data
Generative AI
Feature Not Available
Not enough data
7.9
206
Not enough data
Feature Not Available
Not enough data
Communication
8.6
949
|
Verified
Not enough data
8.5
964
|
Verified
Not enough data
8.1
719
Not enough data
8.5
736
|
Verified
Not enough data
8.0
520
Not enough data
Internal Use
8.0
1780
|
Verified
Not enough data
8.5
847
|
Verified
Not enough data
8.1
649
Not enough data
8.5
897
Not enough data
8.6
826
|
Verified
Not enough data
8.3
847
|
Verified
Not enough data
Generative AI
Feature Not Available
Not enough data
Self-Service Experience
8.5
1510
Not enough data
8.5
1441
Not enough data
8.0
1024
Not enough data
7.7
647
Not enough data
8.0
779
Not enough data
Self-Service Platform
8.2
829
Not enough data
8.2
845
Not enough data
7.7
664
Not enough data
8.2
811
Not enough data
Agentic AI - Customer Self-Service
8.3
63
Not enough data
8.3
63
Not enough data
8.2
65
Not enough data
8.7
63
Not enough data
8.6
61
Not enough data
8.2
63
Not enough data
8.1
63
Not enough data
Generative AI
7.4(won by default)
77
Not enough data
7.5(won by default)
78
Not enough data
Process
8.4(won by default)
563
Not enough data
9.1(won by default)
743
Not enough data
8.8(won by default)
692
Not enough data
Channels
9.0(won by default)
742
Not enough data
8.4(won by default)
586
Not enough data
8.7(won by default)
565
Not enough data
8.2(won by default)
486
Not enough data
8.3(won by default)
421
Not enough data
Insight
8.1(won by default)
539
Not enough data
8.3(won by default)
647
Not enough data
8.5(won by default)
562
Not enough data
8.7(won by default)
666
Not enough data
Generative AI
7.8
67
Not enough data
7.7
66
Not enough data
Conversational AI - Conversational Commerce Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform integration - Conversational Commerce Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Analytics and Reporting - Conversational Commerce Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Customer Query Resolution - AI Customer Support Agents
8.4
71
Not enough data
8.1
70
Not enough data
8.2
69
Not enough data
8.3
69
Not enough data
8.2
68
Not enough data
Customer Interaction Automation - AI Customer Support Agents
8.2
69
Not enough data
8.4
70
Not enough data
8.3
70
Not enough data
8.5
69
Not enough data
Automation
8.7
72
Not enough data
8.6
70
Not enough data
7.9
68
Not enough data
Autonomy
8.1
68
Not enough data
8.4
67
Not enough data
8.3
69
Not enough data
8.3
70
Not enough data
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
9.4
11
Not enough data
9.0
12
Not enough data
9.6
8
Not enough data
9.5
10
Not enough data
8.7
9
Not enough data
9.0
7
Not enough data
9.2
8
Not enough data
8.7
10
Not enough data
Workforce Management Platform Features
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Zendesk for Customer Service and babelforce are categorized as Customer Service Automation and Chatbots
Unique Categories
Zendesk for Customer Service is categorized as AI Customer Support Agents, AI Agents For Business Operations, Help Desk, Conversational Support, Workforce Management, Live Chat, Complaint Management, Customer Self-Service, Conversational Commerce Platforms, Digital Customer Service Platforms, Social Customer Service, Proactive Notification, and Shared Inbox
babelforce is categorized as Contact Center
Reviews
Reviewers' Company Size
Zendesk for Customer Service
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
babelforce
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
14.2%
Information Technology and Services
12.8%
Financial Services
5.8%
Retail
4.9%
Consumer Services
4.4%
Other
57.9%
Consulting
15.4%
Retail
15.4%
Computer Software
15.4%
Telecommunications
7.7%
International Trade and Development
7.7%
Other
38.5%
Discussions
Is zendesk any good?
8 Comments
AM
For support teams, Zendesk Support is fantastic and will do everything you want it to do. Zendesk Support can not be easily adapted for use with other...Read more
Is there a free version of Zendesk?
7 Comments
JC
There is not a free version of Zendesk, but there are multiple pricing options depending on the size of your organization/agents. Read more
How is Zendesk Support Suite transforming the customer service experience in various industries?
6 Comments
OE
I am thrilled by how Zendesk Support Suite is transforming customer service across industries with its seamless omnichannel integration and AI-driven...Read more
What is babelforce used for?
1 Comment
JB
The babelforce platform automates key parts of customer experience in the contact center.
Some interactions can be fully automated - simple queries,...Read more
babelforce has no more discussions with answers
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