Compare ZaZaChat and Zoho Desk
See this
side-by-side comparison of ZaZaChat vs. Zoho Desk
based on preference data from user reviews. ZaZaChat rates 4.1/5 stars with 12 reviews. By contrast, Zoho Desk rates 4.4/5 stars with 2,674 reviews. Each product's score is calculated with real-time data from verified user reviews, to help you make the best choice between these two options, and decide which one is best for your business needs.
ZaZaChat vs Zoho Desk
- Reviewers felt that Zoho Desk meets the needs of their business better than ZaZaChat.
- When comparing quality of ongoing product support, reviewers felt that Zoho Desk is the preferred option.
- For feature updates and roadmaps, our reviewers preferred the direction of Zoho Desk over ZaZaChat.
Categories
Shared Categories
ZaZaChat and Zoho Desk are categorized as Customer Self-Service, Help Desk, and Live Chat
Unique Categories
ZaZaChat has no unique categories
Zoho Desk is categorized as Social Customer Service
Pricing
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‐
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Free Trial Unavailable
FREE
$0for 3 agents
STANDARD
$12/agent/month
PROFESSIONAL
$20/agent/month
ENTERPRISE
$35/agent/month
Free Trial
Ratings
Meets Requirements
ZaZaChat
Responses: 11
Zoho Desk
Responses: 2092
Ease of Use
ZaZaChat
Responses: 12
Zoho Desk
Responses: 2112
Ease of Setup
ZaZaChat
Not enough data availableZoho Desk
Responses: 1760
Ease of Admin
ZaZaChat
Not enough data availableZoho Desk
Responses: 1775
Quality of Support
ZaZaChat
Responses: 11
Zoho Desk
Responses: 1885
Ease of Doing Business With
ZaZaChat
Not enough data availableZoho Desk
Responses: 1602
Product Direction (% positive)
ZaZaChat
Responses: 11
Zoho Desk
Responses: 2062
Features
Ticket and Case Management
Ticket creation user experience
ZaZaChat
Responses: 6
Verified Feature
Zoho Desk
Responses: 1344
Verified Feature
Ticket response user experience
ZaZaChat
Responses: 6
Verified Feature
Zoho Desk
Responses: 1339
Verified Feature
Workflow
ZaZaChat
Responses: 6
Verified Feature
Zoho Desk
Responses: 1209
Verified Feature
Response Automation
ZaZaChat
Responses: 6
Verified Feature
Zoho Desk
Responses: 1120
Verified Feature
SLA Management
ZaZaChat
Zoho Desk
Responses: 938
Verified Feature
Attachments/Screencasts
ZaZaChat
Responses: 5
Zoho Desk
Responses: 1131
Verified Feature
Ticket Collaboration
ZaZaChat
Responses: 6
Verified Feature
Zoho Desk
Responses: 1135
Verified Feature
Customer and Contacts Database
ZaZaChat
Responses: 5
Zoho Desk
Responses: 726
Verified Feature
Knowledge Share
Knowledge Base
ZaZaChat
Responses: 5
Zoho Desk
Responses: 654
Searchable Articles
ZaZaChat
Responses: 5
Zoho Desk
Responses: 629
Community Forums
ZaZaChat
Responses: 5
Zoho Desk
Responses: 507
Interactive FAQs & Forums
ZaZaChat
Responses: 5
Zoho Desk
Responses: 462
Communication
Pop-up Chat
ZaZaChat
Responses: 9
Verified Feature
Zoho Desk
Responses: 358
Verified Feature
Notifications
ZaZaChat
Responses: 9
Verified Feature
Zoho Desk
Responses: 379
Verified Feature
Targeted Emails
ZaZaChat
Responses: 8
Zoho Desk
Responses: 316
In-App Messaging
ZaZaChat
Responses: 9
Verified Feature
Zoho Desk
Responses: 299
Verified Feature
Co-Browsing
ZaZaChat
Zoho Desk
Responses: 42
Interaction
Web Portals
ZaZaChat
Responses: 5
Zoho Desk
Responses: 625
Forum to Reponse
ZaZaChat
Responses: 5
Zoho Desk
Responses: 492
Tickets and Tagging
ZaZaChat
Responses: 5
Zoho Desk
Responses: 698
Live Chat
ZaZaChat
Responses: 5
Zoho Desk
Responses: 467
Internal Use
Customization
ZaZaChat
Zoho Desk
Responses: 950
Verified Feature
Conversation Archiving
ZaZaChat
Responses: 9
Verified Feature
Zoho Desk
Responses: 11
Lead Development
ZaZaChat
Responses: 7
Zoho Desk
Responses: 129
Knowledge Base
ZaZaChat
Responses: 9
Verified Feature
Zoho Desk
Responses: 347
Verified Feature
Team Inbox
ZaZaChat
Responses: 9
Verified Feature
Zoho Desk
Responses: 348
Verified Feature
Customer Profiles
ZaZaChat
Responses: 9
Verified Feature
Zoho Desk
Responses: 347
Verified Feature
Communication Channels
Customer Portal
ZaZaChat
Responses: 6
Verified Feature
Zoho Desk
Responses: 1055
Verified Feature
Email to Case
ZaZaChat
Responses: 6
Verified Feature
Zoho Desk
Responses: 1209
Verified Feature
Chat/Live Support
ZaZaChat
Responses: 6
Verified Feature
Zoho Desk
Responses: 747
Verified Feature
Social Integration
ZaZaChat
Zoho Desk
Responses: 621
Verified Feature
Voice
ZaZaChat
Responses: 6
Verified Feature
Zoho Desk
Responses: 473
Verified Feature
Platform
Mobile User Support
ZaZaChat
Zoho Desk
Responses: 645
Verified Feature
Customization
ZaZaChat
Zoho Desk
Responses: 950
Verified Feature
User, Role, and Access Management
ZaZaChat
Zoho Desk
Responses: 975
Verified Feature
Integration
ZaZaChat
Zoho Desk
Responses: 565
Verified Feature
Reporting
ZaZaChat
Responses: 6
Verified Feature
Zoho Desk
Responses: 1064
Verified Feature
Dashboards
ZaZaChat
Responses: 6
Verified Feature
Zoho Desk
Responses: 1139
Verified Feature
Reviewers' Company Size
Reviewers of ZaZaChat were most often representing companies in the Mid-Market segment, while reviewers for Zoho Desk were more commonly in the Small-Business segment.
Small-Business
(50 or fewer emp.)
ZaZaChat
Zoho Desk
Mid-Market
(51-1000 emp.)
ZaZaChat
Zoho Desk
Enterprise
(> 1000 emp.)
ZaZaChat
Zoho Desk
Reviewers' Industry
Financial Services
16.7%
Writing and Editing
8.3%
Insurance
8.3%
Information Technology and Services
8.3%
Human Resources
8.3%
Other
50.0%
Information Technology and Services
19.6%
Computer Software
10.1%
Telecommunications
3.8%
Retail
3.6%
Marketing and Advertising
3.2%
Other
59.7%
Reviews
Most Helpful Favorable Review
Tina C.
User in Human Resources
ZaZaChat is a decision that I won’t ever regret it is so great and helped me making the support response of my business strong. Starting my business on a smaller level I needed to have a customer support system so that I can gain trust of my customers...
Administrator in Maritime
It's fast and intuitive and does exactly what we need for handling emails. They finally launched the iPhone App for the product which works really great!
Most Helpful Critical Review
User in Writing and Editing
there is nothing to disclike so not much
User in Computer Software
I absolutely despise the amount of effort required to do a basic filter; the fact that it is super easy to create a new user when an existing user already matches on email (simply by doing things out of order); that you have to click twice to search...
Top Alternatives
Discussions
ZaZaChat has no discussions with answers
Where do I find training VDO?
3 comments
AP
This might be of help too, Anoloth
https://www.zoho.com/desk/trial-room.htmlRead more
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