Reduce your software costs by 18% overnight

Compare ZaZaChat and Zoho Desk

See this
side-by-side comparison of ZaZaChat vs. Zoho Desk
based on preference data from user reviews. ZaZaChat rates 4.1/5 stars with 12 reviews. By contrast, Zoho Desk rates 4.4/5 stars with 2,674 reviews. Each product's score is calculated with real-time data from verified user reviews, to help you make the best choice between these two options, and decide which one is best for your business needs.
Add Product
ZaZaChat
ZaZaChat
(12)
4.1 out of 5
ZaZaChat
Zoho Desk
Zoho Desk
(2,674)
4.4 out of 5
Zoho Desk
Optimized for quick response
Star Rating
ZaZaChat
ZaZaChat
Zoho Desk
Zoho Desk
Market Segments
ZaZaChat
ZaZaChat
Mid-Market (50.0% of reviews)
Zoho Desk
Zoho Desk
Small-Business (70.5% of reviews)
Entry Level Price
ZaZaChat
ZaZaChat
No pricing information available
Zoho Desk
Zoho Desk
$0 for 3 agents

ZaZaChat vs Zoho Desk

  • Reviewers felt that Zoho Desk meets the needs of their business better than ZaZaChat.
  • When comparing quality of ongoing product support, reviewers felt that Zoho Desk is the preferred option.
  • For feature updates and roadmaps, our reviewers preferred the direction of Zoho Desk over ZaZaChat.
Categories
Shared Categories
ZaZaChat
ZaZaChat
Zoho Desk
Zoho Desk
ZaZaChat and Zoho Desk are categorized as Customer Self-Service, Help Desk, and Live Chat
Unique Categories
ZaZaChat
ZaZaChat has no unique categories
Zoho Desk
Zoho Desk is categorized as Social Customer Service
Pricing
ZaZaChat
ZaZaChat Pricing
Free Trial Unavailable
Zoho Desk
Zoho Desk Pricing
FREE
$0for 3 agents
STANDARD
$12/agent/month
PROFESSIONAL
$20/agent/month
ENTERPRISE
$35/agent/month
Free Trial
Ratings
Meets Requirements
ZaZaChat
ZaZaChat
8.5
Responses: 11
Zoho Desk
Zoho Desk
8.7
Responses: 2092
Ease of Use
ZaZaChat
ZaZaChat
7.9
Responses: 12
Zoho Desk
Zoho Desk
8.5
Responses: 2112
Ease of Setup
ZaZaChat
ZaZaChat
Not enough data available
Zoho Desk
Zoho Desk
8.2
Responses: 1760
Ease of Admin
ZaZaChat
ZaZaChat
Not enough data available
Zoho Desk
Zoho Desk
8.3
Responses: 1775
Quality of Support
ZaZaChat
ZaZaChat
7.4
Responses: 11
Zoho Desk
Zoho Desk
8.2
Responses: 1885
Ease of Doing Business With
ZaZaChat
ZaZaChat
Not enough data available
Zoho Desk
Zoho Desk
8.5
Responses: 1602
Product Direction (% positive)
ZaZaChat
ZaZaChat
7.9
Responses: 11
Zoho Desk
Zoho Desk
8.6
Responses: 2062
Features
Ticket and Case Management
Ticket creation user experience
ZaZaChat
ZaZaChat
8.1
Responses: 6
Verified Feature
Zoho Desk
Zoho Desk
8.7
Responses: 1344
Verified Feature
Ticket response user experience
ZaZaChat
ZaZaChat
7.8
Responses: 6
Verified Feature
Zoho Desk
Zoho Desk
8.6
Responses: 1339
Verified Feature
Workflow
ZaZaChat
ZaZaChat
8.3
Responses: 6
Verified Feature
Zoho Desk
Zoho Desk
8.4
Responses: 1209
Verified Feature
Response Automation
ZaZaChat
ZaZaChat
7.5
Responses: 6
Verified Feature
Zoho Desk
Zoho Desk
8.4
Responses: 1120
Verified Feature
SLA Management
ZaZaChat
ZaZaChat
Feature Not Available
Zoho Desk
Zoho Desk
8.4
Responses: 938
Verified Feature
Attachments/Screencasts
ZaZaChat
ZaZaChat
8.0
Responses: 5
Zoho Desk
Zoho Desk
8.5
Responses: 1131
Verified Feature
Ticket Collaboration
ZaZaChat
ZaZaChat
8.3
Responses: 6
Verified Feature
Zoho Desk
Zoho Desk
8.7
Responses: 1135
Verified Feature
Customer and Contacts Database
ZaZaChat
ZaZaChat
7.7
Responses: 5
Zoho Desk
Zoho Desk
8.4
Responses: 726
Verified Feature
Knowledge Share
Knowledge Base
ZaZaChat
ZaZaChat
9.3
Responses: 5
Zoho Desk
Zoho Desk
8.6
Responses: 654
Searchable Articles
ZaZaChat
ZaZaChat
7.3
Responses: 5
Zoho Desk
Zoho Desk
8.6
Responses: 629
Community Forums
ZaZaChat
ZaZaChat
7.7
Responses: 5
Zoho Desk
Zoho Desk
8.3
Responses: 507
Interactive FAQs & Forums
ZaZaChat
ZaZaChat
7.7
Responses: 5
Zoho Desk
Zoho Desk
8.4
Responses: 462
Communication
Pop-up Chat
ZaZaChat
ZaZaChat
9.3
Responses: 9
Verified Feature
Zoho Desk
Zoho Desk
9.0
Responses: 358
Verified Feature
Notifications
ZaZaChat
ZaZaChat
7.8
Responses: 9
Verified Feature
Zoho Desk
Zoho Desk
8.9
Responses: 379
Verified Feature
Targeted Emails
ZaZaChat
ZaZaChat
7.7
Responses: 8
Zoho Desk
Zoho Desk
8.9
Responses: 316
In-App Messaging
ZaZaChat
ZaZaChat
8.1
Responses: 9
Verified Feature
Zoho Desk
Zoho Desk
8.9
Responses: 299
Verified Feature
Co-Browsing
ZaZaChat
ZaZaChat
Not enough data available
Zoho Desk
Zoho Desk
9.1
Responses: 42
Interaction
Web Portals
ZaZaChat
ZaZaChat
9.0
Responses: 5
Zoho Desk
Zoho Desk
8.6
Responses: 625
Forum to Reponse
ZaZaChat
ZaZaChat
8.3
Responses: 5
Zoho Desk
Zoho Desk
8.5
Responses: 492
Tickets and Tagging
ZaZaChat
ZaZaChat
7.0
Responses: 5
Zoho Desk
Zoho Desk
8.8
Responses: 698
Live Chat
ZaZaChat
ZaZaChat
9.0
Responses: 5
Zoho Desk
Zoho Desk
8.6
Responses: 467
Internal Use
Customization
ZaZaChat
ZaZaChat
Not enough data available
Zoho Desk
Zoho Desk
8.4
Responses: 950
Verified Feature
Conversation Archiving
ZaZaChat
ZaZaChat
8.1
Responses: 9
Verified Feature
Zoho Desk
Zoho Desk
9.2
Responses: 11
Lead Development
ZaZaChat
ZaZaChat
8.1
Responses: 7
Zoho Desk
Zoho Desk
8.7
Responses: 129
Knowledge Base
ZaZaChat
ZaZaChat
8.7
Responses: 9
Verified Feature
Zoho Desk
Zoho Desk
8.8
Responses: 347
Verified Feature
Team Inbox
ZaZaChat
ZaZaChat
8.0
Responses: 9
Verified Feature
Zoho Desk
Zoho Desk
8.8
Responses: 348
Verified Feature
Customer Profiles
ZaZaChat
ZaZaChat
8.7
Responses: 9
Verified Feature
Zoho Desk
Zoho Desk
8.7
Responses: 347
Verified Feature
Communication Channels
Customer Portal
ZaZaChat
ZaZaChat
8.3
Responses: 6
Verified Feature
Zoho Desk
Zoho Desk
8.4
Responses: 1055
Verified Feature
Email to Case
ZaZaChat
ZaZaChat
7.8
Responses: 6
Verified Feature
Zoho Desk
Zoho Desk
8.8
Responses: 1209
Verified Feature
Chat/Live Support
ZaZaChat
ZaZaChat
8.1
Responses: 6
Verified Feature
Zoho Desk
Zoho Desk
8.5
Responses: 747
Verified Feature
Social Integration
ZaZaChat
ZaZaChat
Feature Not Available
Zoho Desk
Zoho Desk
8.5
Responses: 621
Verified Feature
Voice
ZaZaChat
ZaZaChat
8.6
Responses: 6
Verified Feature
Zoho Desk
Zoho Desk
8.5
Responses: 473
Verified Feature
Platform
Mobile User Support
ZaZaChat
ZaZaChat
Not enough data available
Zoho Desk
Zoho Desk
8.5
Responses: 645
Verified Feature
Customization
ZaZaChat
ZaZaChat
Not enough data available
Zoho Desk
Zoho Desk
8.4
Responses: 950
Verified Feature
User, Role, and Access Management
ZaZaChat
ZaZaChat
Not enough data available
Zoho Desk
Zoho Desk
8.5
Responses: 975
Verified Feature
Integration
ZaZaChat
ZaZaChat
Not enough data available
Zoho Desk
Zoho Desk
8.6
Responses: 565
Verified Feature
Reporting
ZaZaChat
ZaZaChat
7.5
Responses: 6
Verified Feature
Zoho Desk
Zoho Desk
8.4
Responses: 1064
Verified Feature
Dashboards
ZaZaChat
ZaZaChat
7.8
Responses: 6
Verified Feature
Zoho Desk
Zoho Desk
8.5
Responses: 1139
Verified Feature
Reviewers' Company Size
Reviewers of ZaZaChat were most often representing companies in the Mid-Market segment, while reviewers for Zoho Desk were more commonly in the Small-Business segment.
Small-Business
(50 or fewer emp.)
ZaZaChat
ZaZaChat
41.7%
Zoho Desk
Zoho Desk
70.5%
Mid-Market
(51-1000 emp.)
ZaZaChat
ZaZaChat
50.0%
Zoho Desk
Zoho Desk
24.7%
Enterprise
(> 1000 emp.)
ZaZaChat
ZaZaChat
8.3%
Zoho Desk
Zoho Desk
4.8%
Reviewers' Industry
ZaZaChat
ZaZaChat Industry
Financial Services
16.7%
Writing and Editing
8.3%
Insurance
8.3%
Information Technology and Services
8.3%
Human Resources
8.3%
Other
50.0%
Zoho Desk
Zoho Desk Industry
Information Technology and Services
19.6%
Computer Software
10.1%
Telecommunications
3.8%
Retail
3.6%
Marketing and Advertising
3.2%
Other
59.7%
Reviews
Most Helpful Favorable Review
ZaZaChat
Tina C.
User in Human Resources

ZaZaChat is a decision that I won’t ever regret it is so great and helped me making the support response of my business strong. Starting my business on a smaller level I needed to have a customer support system so that I can gain trust of my customers...

Zoho Desk
GM
Administrator in Maritime

It's fast and intuitive and does exactly what we need for handling emails. They finally launched the iPhone App for the product which works really great!

Most Helpful Critical Review
ZaZaChat
GI
User in Writing and Editing

there is nothing to disclike so not much

Zoho Desk
GC
User in Computer Software

I absolutely despise the amount of effort required to do a basic filter; the fact that it is super easy to create a new user when an existing user already matches on email (simply by doing things out of order); that you have to click twice to search...

Discussions
ZaZaChat
ZaZaChat Discussions
Monty the Mongoose crying
ZaZaChat has no discussions with answers
Zoho Desk
Zoho Desk Discussions
Where do I find training VDO?
3 comments
Anoloth (Bic) P.
AP
This might be of help too, Anoloth https://www.zoho.com/desk/trial-room.htmlRead more
how do i use chat
2 comments
ID
What chat are you speaking of?Read more
Is it possible for you to make integration with G suite a breeze?
2 comments
Daniel Kaminski de S.
DS
Screenshots
ZaZaChat
ZaZaChat Screenshots
Request More InformationRequest More InformationAsk Zoho Desk a QuestionContact Zoho Desk
Need help?
I can help.
Kate
Learning about Business Software?
Ask the community