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# Zammad vs Zoho Desk Comparison - What are their main differences?

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ZammadZoho Desk[+ Add Product](#)

Reviews

**Zammad** [

4.5/5(10)

](https://www.g2.com/products/zammad/reviews#reviews)

**Zoho Desk** [

4.4/5(7,975)

](https://www.g2.com/products/zoho-desk/reviews#reviews)

Pricing

**Zammad**
No pricing available

**Zoho Desk**
Free Trial

**$0.00** · FREE

**Pricing Insights**
from reviews

Time to Implement

**Zammad**
Not enough reviews yet

**Zoho Desk**
2 months

Based on 3282 responses

Return on Investment

**Zammad**
Not enough reviews yet

**Zoho Desk**
9 months

Based on 2877 responses

Perceived Cost

**Zammad**
Not enough reviews yet

**Zoho Desk**
$$$$$

Average Discount

**Zammad**
Not enough reviews yet

**Zoho Desk**
8%

 ![Zammad](https://images.g2crowd.com/uploads/product/image/thumb_square/thumb_square_76e73c14068e47fcf4b4ef9c9b2f7ca1/zammad.png "Zammad")

 ![Zoho Desk](https://images.g2crowd.com/uploads/product/hd_favicon/a802fffb70d9aa2eac634f166fa8b824/zoho-desk.svg "Zoho Desk")

G2 offers free advice on this comparison.

Chat with an expert

How do we contact you?

 ![](/assets/advisor_router/text_message-df41c2977e57ce19bdccb768c56510d9fa9182b581f7903660ca57fd8634bf09.svg)Text Message

 ![](/assets/advisor_router/phone_call-c9171db19e0526ecaea5fcbe1122f2ba459d8ab314c830a23440e5a1a536d62f.svg)Phone Call

Who do you want to talk with?

 ![](/assets/advisor_router/ai_agent-4d78629a3ba354fed449a65c60df3a6f2eda90fb98411b711df4b25d7be52a38.svg)AI Agent

 ![](/assets/advisor_router/human-26a980d7eed0089d422337af1b2588329a59f3fec5a0eff6d1b43312553d4c7b.svg)Human

Pros & Cons

**Zammad**
Not enough data

**Zoho Desk**
[
Ease of Use (622)
](https://www.g2.com/products/zoho-desk/reviews?filters%5Bsentiment_snippet%5D=1333002&qs=pros-and-cons#reviews)[
Features (462)
](https://www.g2.com/products/zoho-desk/reviews?filters%5Bsentiment_snippet%5D=1336617&qs=pros-and-cons#reviews)[
Learning Curve (297)
](https://www.g2.com/products/zoho-desk/reviews?filters%5Bsentiment_snippet%5D=1334350&qs=pros-and-cons#reviews)[
Steep Learning Curve (211)
](https://www.g2.com/products/zoho-desk/reviews?filters%5Bsentiment_snippet%5D=1340485&qs=pros-and-cons#reviews)

Integrations

**Zammad**
Not enough data

**Zoho Desk**
[

 ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_f701c2bc8e8128a9090458644727a7a4/3cx.jpg "Product Avatar Image")

3CX

](https://www.g2.com/products/3cx/reviews)[

 ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_54cff0c7d284d4afc2e693a97e1978d9/action1.png "Product Avatar Image")

Action1

](https://www.g2.com/products/action1/reviews)[

 ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_aa32fa23598dc6c153bb17435c1c1d13/activedirectory-domain-controller-for-windows-2016.png "Product Avatar Image")

ActiveDirectory Domain...

](https://www.g2.com/products/activedirectory-domain-controller-for-windows-2016/reviews)[

 ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_9107eb16e6c71fe3bc0928bc902dc135/ai-voice-agent.jpg "Product Avatar Image")

AI voice agent

](https://www.g2.com/products/ai-voice-agent/reviews)[
View all
](https://www.g2.com/products/zoho-desk/integrations)

Screenshots

**Zammad**
 ![Zammad screenshot](https://images.g2crowd.com/cdn-cgi/image/width=600,height=600,fit=scale-down,format=auto,onerror=redirect,/https://images.g2crowd.com/uploads/attachment/file/160262/dashboard.png)

**Zoho Desk**
 ![Zoho Desk screenshot](https://images.g2crowd.com/cdn-cgi/image/width=600,height=600,fit=scale-down,format=auto,onerror=redirect,/https://images.g2crowd.com/uploads/attachment/file/59424/image-_5_.png)

Ratings

Meets Requirements

**Zammad**

8.3

8.38

**Zoho Desk**

8.7

8.76,465

Ease of Use

**Zammad**

9.0

9.08

**Zoho Desk**

8.5

8.56,552

Ease of Setup

**Zammad**
Not enough data

**Zoho Desk**

8.1

8.15,821

Ease of Admin

**Zammad**
Not enough data

**Zoho Desk**

8.3

8.35,121

Quality of Support

**Zammad**
Not enough data

**Zoho Desk**

8.3

8.35,816

Has the product been a good partner in doing business?

**Zammad**
Not enough data

**Zoho Desk**

8.4

8.44,635

Product Direction (% positive)

**Zammad**

8.3

8.37

**Zoho Desk**

8.9

8.96,090

Features

Help Desk[Hide 74 FeaturesShow 74 Features](javascript:void(0);)

7.1

5

8.6

4,718

Ticket and Case Management

Ticket Creation User Experience

8.0

5

8.7(won by 0.7)

3587

|

Verified

 (There is a greater than 0.5 difference between this product's rating and its competitors)

Ticket Response User Experience

7.0

5

8.5(won by 1.5)

3449

|

Verified

 (There is a greater than 0.5 difference between this product's rating and its competitors)

Workflow

6.7

5

8.4(won by 1.7)

3318

|

Verified

 (There is a greater than 0.5 difference between this product's rating and its competitors)

Attachments/Screencasts

6.7

5

8.4(won by 1.7)

2928

|

Verified

 (There is a greater than 0.5 difference between this product's rating and its competitors)

Automated Response

Not enough data

8.3(won by default)

3016

|

Verified

Service Level Agreement (SLA) Management

Not enough data

8.2(won by default)

2733

|

Verified

Ticket Collaboration

Not enough data

8.6(won by default)

2980

|

Verified

Customer/Contact Database

Not enough data

8.3(won by default)

2546

|

Verified

Workflow Management

Not enough data

7.9(won by default)

18

Knowledge Base Management

Not enough data

8.7(won by default)

17

Ticket Management

Not enough data

9.9(won by default)

54

Inbox Management

Not enough data

9.9(won by default)

20

Support Ticket Management

Not enough data

10.0(won by default)

32

Email Management

Not enough data

9.5(won by default)

20

Call Center Management

Not enough data

Not enough data

Queue Management

Not enough data

Not enough data

Generative AI

AI Text Generation

Not enough data

7.4(won by default)

987

AI Text Summarization

Not enough data

7.4(won by default)

956

Generative AI

Not enough data

9.3(won by default)

7

Agentic AI - Help Desk

Autonomous Task Execution

Not enough data

7.1(won by default)

365

Natural Language Interaction

Not enough data

7.2(won by default)

365

Proactive Assistance

Not enough data

7.2(won by default)

364

Communication Channels

Customer Portal

7.0

5

8.3(won by 1.3)

2902

|

Verified

 (There is a greater than 0.5 difference between this product's rating and its competitors)

Email to Case

Not enough data

8.6(won by default)

3184

|

Verified

Live Chat Support

Not enough data

8.2(won by default)

2438

|

Verified

Social Media Integration

Not enough data

8.0(won by default)

2172

|

Verified

Voice

Not enough data

7.8(won by default)

1942

|

Verified

Video Chat

Not enough data

Not enough data

Platform

Mobile User Support

Not enough data

8.1(won by default)

2325

|

Verified

Customization 

Not enough data

8.2(won by default)

2774

|

Verified

User, Role, and Access Management

Not enough data

8.4(won by default)

2883

|

Verified

Third-Party Integrations

Not enough data

8.2(won by default)

2500

|

Verified

Reporting

Not enough data

8.3(won by default)

2905

|

Verified

Activity Dashboard

Not enough data

8.4(won by default)

3011

|

Verified

Mobile Access

Not enough data

9.3(won by default)

5

Additional Functionality

Automated Routing

Not enough data

9.3(won by default)

10

Reporting & Statistics

Not enough data

8.5(won by default)

11

CRM

Not enough data

9.8(won by default)

7

Customizable Fields

Not enough data

6.9(won by default)

14

Multi-Channel Communication

Not enough data

9.6(won by default)

14

Task Automation

Not enough data

9.0(won by default)

26

API

Not enough data

9.0(won by default)

13

Alerts/Escalation

Not enough data

9.0(won by default)

5

Interaction Tracking

Not enough data

9.8(won by default)

10

Prioritization

Not enough data

9.3(won by default)

9

Performance Metrics

Not enough data

10.0(won by default)

5

Reporting/Analytics

Not enough data

8.8(won by default)

12

Workflow Automation

Not enough data

8.3(won by default)

22

Chatbot

Not enough data

Not enough data

Autoresponders

Not enough data

Not enough data

AI Copilot

Not enough data

Not enough data

Real-Time Monitoring

Not enough data

Not enough data

Gamification

Not enough data

Not enough data

Conversation Intelligence

Not enough data

Not enough data

Surveys & Feedback

Not enough data

Not enough data

Key Performance Indicators

Not enough data

Not enough data

Collaboration Tools

Not enough data

Not enough data

Voice Recognition

Not enough data

Not enough data

Live Chat

Not enough data

Not enough data

IVR

Not enough data

Not enough data

Language Detection

Not enough data

Not enough data

Multiple Data Sources

Not enough data

Not enough data

Predictive Analytics

Not enough data

Not enough data

Data Security

Not enough data

Not enough data

Secure Data Storage

Not enough data

Not enough data

Macros/Templated Responses

Not enough data

Not enough data

Single Sign On

Not enough data

Not enough data

Mobile App

Not enough data

Not enough data

Access Controls/Permissions

Not enough data

Not enough data

Email Templates

Not enough data

Not enough data

Real-Time Notifications

Not enough data

Not enough data

Automated Responses

Not enough data

Not enough data

Data Import/Export

Not enough data

Not enough data

Personalization

Not enough data

Not enough data

Contact Center Knowledge Base[Hide 21 FeaturesShow 21 Features](javascript:void(0);)

Not enough data

8.2

379

Administration

Database Management 

Not enough data

8.2(won by default)

345

Data Workflows

Not enough data

8.2(won by default)

343

Issue Management

Not enough data

8.4(won by default)

347

Knowledge Management

Knowledge Base

Not enough data

8.6(won by default)

326

Publishing Workflows

Not enough data

8.2(won by default)

317

Analytics

Not enough data

8.2(won by default)

323

Compliance

Policies and Controls

Not enough data

8.4(won by default)

338

Data Governance

Not enough data

8.3(won by default)

334

Compliance

Not enough data

8.2(won by default)

337

Auditing

Not enough data

8.1(won by default)

335

Customer Support

Intelligent Search

Not enough data

8.2(won by default)

312

Suggestions

Not enough data

8.2(won by default)

313

Decision Trees

Not enough data

8.0(won by default)

311

Data Security

Risk Data Attributes

Not enough data

8.1(won by default)

336

Data Transport

Not enough data

8.1(won by default)

330

Access Management

Not enough data

8.4(won by default)

336

Multi-Factor Authentication

Not enough data

8.4(won by default)

333

Administration

Integrations

Not enough data

8.1(won by default)

314

User, Role, and Access Management

Not enough data

8.4(won by default)

316

Performance and Reliability

Not enough data

8.5(won by default)

314

Generative AI

AI Text Summarization

Not enough data

7.6(won by default)

248

Customer Communications Management[Hide 45 FeaturesShow 45 Features](javascript:void(0);)

Not enough data

7.9

615

Channels

Multi-Channel Coverage

Not enough data

8.2(won by default)

580

Open Listening

Not enough data

8.0(won by default)

558

Physical Media

Not enough data

Feature Not Available

Design

Communications Strategy Development

Not enough data

7.9(won by default)

547

Create Content

Not enough data

7.7(won by default)

556

Personalization

Not enough data

8.1(won by default)

555

Inbound Identification

Not enough data

8.1(won by default)

550

Regulatory Compliance

Not enough data

8.1(won by default)

533

Batch Communications

Not enough data

Not enough data

Multi-Channel Communication

Not enough data

Not enough data

On-Demand Communications

Not enough data

Not enough data

Interactive Content

Not enough data

Not enough data

Generative AI

AI Text Generation

Not enough data

7.5(won by default)

428

AI Text Summarization

Not enough data

7.5(won by default)

421

Generative AI

Not enough data

Not enough data

Additional Functionality

Chat/Messaging

Not enough data

Not enough data

Customer Database

Not enough data

Not enough data

Customizable Branding

Not enough data

Not enough data

Call Recording

Not enough data

Not enough data

Autoresponders

Not enough data

Not enough data

IVR

Not enough data

Not enough data

Email Management

Not enough data

Not enough data

Template Management

Not enough data

Not enough data

SMS Messaging

Not enough data

Not enough data

Surveys & Feedback

Not enough data

Not enough data

Content Management

Not enough data

Not enough data

Knowledge Base Management

Not enough data

Not enough data

Compliance Management

Not enough data

Not enough data

Multi-Language

Not enough data

Not enough data

Interaction Tracking

Not enough data

Not enough data

Third-Party Integrations

Not enough data

Not enough data

Social Media Integration

Not enough data

Not enough data

Workflow Management

Not enough data

Not enough data

Customer History

Not enough data

Not enough data

Activity Dashboard

Not enough data

Not enough data

AI Copilot

Not enough data

Not enough data

Video Support

Not enough data

Not enough data

CRM

Not enough data

Not enough data

Inbox Management

Not enough data

Not enough data

API

Not enough data

Not enough data

Alerts/Notifications

Not enough data

Not enough data

Feedback Management

Not enough data

Not enough data

Reporting & Statistics

Not enough data

Not enough data

Collaboration Tools

Not enough data

Not enough data

Activity Tracking

Not enough data

Not enough data

Complaint Management[Hide 61 FeaturesShow 61 Features](javascript:void(0);)

Not enough data

8.2

462

Usability

All-Employee Access

Not enough data

8.3(won by default)

448

Supporting Documents

Not enough data

8.3(won by default)

443

Two-Way Communication

Not enough data

8.4(won by default)

435

Multi-Channel Communication

Not enough data

Not enough data

Reporting

Priority Case Alerts

Not enough data

8.3(won by default)

431

Trend Analysis

Not enough data

8.2(won by default)

416

Performance Monitoring

Not enough data

8.3(won by default)

423

Social Media Monitoring

Not enough data

Not enough data

Generative AI

AI Text Generation

Not enough data

7.7(won by default)

329

AI Text Summarization

Not enough data

7.8(won by default)

324

Generative AI

Not enough data

Not enough data

Additional Functionality

Social Media Integration

Not enough data

Not enough data

Survey/Poll Management

Not enough data

Not enough data

Live Chat

Not enough data

Not enough data

Real-Time Reporting

Not enough data

Not enough data

Support Ticket Tracking

Not enough data

Not enough data

Knowledge Base Management

Not enough data

Not enough data

Customer Complaint Tracking

Not enough data

Not enough data

Real-Time Notifications

Not enough data

Not enough data

Case Management

Not enough data

Not enough data

API

Not enough data

Not enough data

Collaboration Tools

Not enough data

Not enough data

Customizable Templates

Not enough data

Not enough data

AI Copilot

Not enough data

Not enough data

Data Import/Export

Not enough data

Not enough data

Interaction Tracking

Not enough data

Not enough data

Service Level Agreement (SLA) Management

Not enough data

Not enough data

Audit Trail

Not enough data

Not enough data

Issue Management

Not enough data

Not enough data

Real-Time Updates

Not enough data

Not enough data

Corrective and Preventive Actions (CAPA)

Not enough data

Not enough data

Access Controls/Permissions

Not enough data

Not enough data

Self Service Portal

Not enough data

Not enough data

Multi-Channel Management

Not enough data

Not enough data

Third-Party Integrations

Not enough data

Not enough data

Canned Responses

Not enough data

Not enough data

Email Management

Not enough data

Not enough data

Customizable Forms

Not enough data

Not enough data

Surveys & Feedback

Not enough data

Not enough data

Activity Dashboard

Not enough data

Not enough data

Prioritization

Not enough data

Not enough data

Routing

Not enough data

Not enough data

Support Ticket Management

Not enough data

Not enough data

Widgets

Not enough data

Not enough data

Chat/Messaging

Not enough data

Not enough data

Alerts/Escalation

Not enough data

Not enough data

Activity Tracking

Not enough data

Not enough data

SSL Security

Not enough data

Not enough data

Workflow Management

Not enough data

Not enough data

Quality Assurance

Not enough data

Not enough data

Feedback Management

Not enough data

Not enough data

Issue Tracking

Not enough data

Not enough data

Customizable Branding

Not enough data

Not enough data

Tagging

Not enough data

Not enough data

Customer Service Analytics

Not enough data

Not enough data

Assignment Management

Not enough data

Not enough data

Email Templates

Not enough data

Not enough data

Customizable Reports

Not enough data

Not enough data

Reporting/Analytics

Not enough data

Not enough data

Reporting & Statistics

Not enough data

Not enough data

Forms Management

Not enough data

Not enough data

Live Chat[Hide 44 FeaturesShow 44 Features](javascript:void(0);)

Not enough data

8.5

3,400

Generative AI

AI Text Generation

Not enough data

7.9(won by default)

175

AI Text Summarization

Not enough data

8.0(won by default)

177

AI Text-to-Speech

Not enough data

Feature Not Available

Generative AI

Not enough data

Not enough data

Communication

Pop-up Chat

Not enough data

8.8(won by default)

718

|

Verified

Notifications

Not enough data

8.7(won by default)

759

|

Verified

Targeted Emails

Not enough data

8.6(won by default)

658

In-App Messaging

Not enough data

8.6(won by default)

631

|

Verified

Co-Browsing

Not enough data

8.3(won by default)

355

Real-Time Notifications

Not enough data

Not enough data

Real-time Consumer-facing Chat

Not enough data

Not enough data

 Internal Use

Customization 

Not enough data

8.2(won by default)

2774

|

Verified

Lead Development

Not enough data

8.4(won by default)

454

Knowledge Base

Not enough data

8.7(won by default)

713

|

Verified

Team Inbox 

Not enough data

8.6(won by default)

692

|

Verified

Customer Profiles

Not enough data

8.6(won by default)

706

|

Verified

Conversation Archiving

Not enough data

Feature Not Available

Additional Functionality

Real-Time Analytics

Not enough data

Not enough data

Email Management

Not enough data

Not enough data

API

Not enough data

Not enough data

Single Sign On

Not enough data

Not enough data

Search/Filter

Not enough data

Not enough data

Collaboration Tools

Not enough data

Not enough data

Third-Party Integrations

Not enough data

Not enough data

Activity Dashboard

Not enough data

Not enough data

Canned Responses

Not enough data

Not enough data

Surveys & Feedback

Not enough data

Not enough data

Reporting/Analytics

Not enough data

Not enough data

Transfers/Routing

Not enough data

Not enough data

Geotargeting

Not enough data

Not enough data

Interaction Tracking

Not enough data

Not enough data

CRM

Not enough data

Not enough data

Transcripts/Chat History

Not enough data

Not enough data

Document Storage

Not enough data

Not enough data

Screen Sharing

Not enough data

Not enough data

Contact Management

Not enough data

Not enough data

Autoresponders

Not enough data

Not enough data

Multi-Channel Communication

Not enough data

Not enough data

Mobile Access

Not enough data

Not enough data

AI Copilot

Not enough data

Not enough data

Offline Form

Not enough data

Not enough data

Real-Time Monitoring

Not enough data

Not enough data

Support Ticket Management

Not enough data

Not enough data

File Sharing

Not enough data

Not enough data

Customer Self-Service[Hide 17 FeaturesShow 17 Features](javascript:void(0);)

Not enough data

8.0

1,877

Generative AI

AI Text Summarization

Not enough data

7.7(won by default)

422

Self-Service Experience

Knowledge Base

Not enough data

8.5(won by default)

1516

Searchable Articles

Not enough data

8.4(won by default)

1470

Community Forums

Not enough data

8.1(won by default)

1276

Mobile Optimization

Not enough data

8.1(won by default)

769

Personalization

Not enough data

8.3(won by default)

816

Self-Service Platform

Branding

Not enough data

8.3(won by default)

840

Automation

Not enough data

8.3(won by default)

818

Artificial Intelligence

Not enough data

7.8(won by default)

731

Integrations

Not enough data

8.2(won by default)

766

Agentic AI - Customer Self-Service

Autonomous Task Execution

Not enough data

7.7(won by default)

79

Multi-step Planning

Not enough data

7.7(won by default)

81

Cross-system Integration

Not enough data

7.9(won by default)

79

Adaptive Learning

Not enough data

7.8(won by default)

84

Natural Language Interaction

Not enough data

7.8(won by default)

82

Proactive Assistance

Not enough data

7.8(won by default)

80

Decision Making

Not enough data

7.7(won by default)

84

Social Customer Service[Hide 14 FeaturesShow 14 Features](javascript:void(0);)

Not enough data

8.7

756

Generative AI

AI Text Generation

Not enough data

8.2(won by default)

121

AI Text Summarization

Not enough data

8.1(won by default)

118

Process

Mentions

Not enough data

8.7(won by default)

491

Tickets

Not enough data

9.0(won by default)

638

Macros

Not enough data

8.5(won by default)

490

Channels

Email

Not enough data

9.0(won by default)

627

Social

Not enough data

8.5(won by default)

545

Live Chat

Not enough data

8.7(won by default)

516

Phone

Not enough data

8.6(won by default)

459

Text

Not enough data

8.8(won by default)

485

Insight

Surveys

Not enough data

8.7(won by default)

494

Reporting

Not enough data

8.9(won by default)

546

Visitor Activity

Not enough data

8.8(won by default)

516

Help Desk

Not enough data

9.0(won by default)

591

Digital Customer Service Platforms[Hide 2 FeaturesShow 2 Features](javascript:void(0);)

Not enough data

7.7

190

Generative AI

AI Text Generation

Not enough data

7.7(won by default)

186

AI Text Summarization

Not enough data

7.7(won by default)

185

Google Workspace for Sales[Hide 5 FeaturesShow 5 Features](javascript:void(0);)

Not enough data

7.4

8

Agentic AI - Google Workspace for Sales

Autonomous Task Execution

Not enough data

7.2(won by default)

6

Multi-step Planning

Not enough data

7.9(won by default)

7

Cross-system Integration

Not enough data

7.4(won by default)

7

Natural Language Interaction

Not enough data

6.9(won by default)

6

Proactive Assistance

Not enough data

7.2(won by default)

6

Show 4 feature categories with incomplete data

Artificial Intelligence[Hide 37 FeaturesShow 37 Features](javascript:void(0);)

Not enough data

Not enough data

Additional Functionality

Tagging

Not enough data

Not enough data

Natural Language Processing

Not enough data

Not enough data

Data Extraction

Not enough data

Not enough data

Multi-Language

Not enough data

Not enough data

Predictive Analytics

Not enough data

Not enough data

Drag & Drop

Not enough data

Not enough data

Speech Recognition

Not enough data

Not enough data

Reporting/Analytics

Not enough data

Not enough data

Data Storage Management

Not enough data

Not enough data

Virtual Personal Assistant (VPA)

Not enough data

Not enough data

AI Copilot

Not enough data

Not enough data

Customer Segmentation

Not enough data

Not enough data

Collaboration Tools

Not enough data

Not enough data

Data Import/Export

Not enough data

Not enough data

Generative AI

Not enough data

Not enough data

For eCommerce

Not enough data

Not enough data

Role-Based Permissions

Not enough data

Not enough data

Customizable Branding

Not enough data

Not enough data

Search/Filter

Not enough data

Not enough data

Monitoring

Not enough data

Not enough data

Document Management

Not enough data

Not enough data

API

Not enough data

Not enough data

Data Visualization

Not enough data

Not enough data

Trend Analysis

Not enough data

Not enough data

Machine Learning

Not enough data

Not enough data

Access Controls/Permissions

Not enough data

Not enough data

Alerts/Escalation

Not enough data

Not enough data

Performance Metrics

Not enough data

Not enough data

Real-Time Data

Not enough data

Not enough data

Third-Party Integrations

Not enough data

Not enough data

Mobile App

Not enough data

Not enough data

Multiple Data Sources

Not enough data

Not enough data

For Sales Teams/Organizations

Not enough data

Not enough data

Sentiment Analysis

Not enough data

Not enough data

Activity Dashboard

Not enough data

Not enough data

Chatbot

Not enough data

Not enough data

Workflow Automation

Not enough data

Not enough data

Call & Contact Center[Hide 47 FeaturesShow 47 Features](javascript:void(0);)

Not enough data

Not enough data

Additional Functionality

Call Reporting

Not enough data

Not enough data

Automatic Call Distribution

Not enough data

Not enough data

Call Whispering

Not enough data

Not enough data

Callback Scheduling

Not enough data

Not enough data

CRM

Not enough data

Not enough data

Call Tagging

Not enough data

Not enough data

Dashboard

Not enough data

Not enough data

Call Recording

Not enough data

Not enough data

Alerts/Escalation

Not enough data

Not enough data

AI Copilot

Not enough data

Not enough data

Call Transcription

Not enough data

Not enough data

Queue Management

Not enough data

Not enough data

Manual Dialer

Not enough data

Not enough data

Call Tracking

Not enough data

Not enough data

Auto-Dialer

Not enough data

Not enough data

Call Monitoring

Not enough data

Not enough data

Activity Tracking

Not enough data

Not enough data

Multi-Channel Communication

Not enough data

Not enough data

Contact Management

Not enough data

Not enough data

Sentiment Analysis

Not enough data

Not enough data

Progressive Dialer

Not enough data

Not enough data

Voice Recognition

Not enough data

Not enough data

Reporting/Analytics

Not enough data

Not enough data

Monitoring

Not enough data

Not enough data

IVR

Not enough data

Not enough data

Call Logging

Not enough data

Not enough data

Chatbot

Not enough data

Not enough data

Third-Party Integrations

Not enough data

Not enough data

Outbound Call Center

Not enough data

Not enough data

Interaction Tracking

Not enough data

Not enough data

Voice Mail

Not enough data

Not enough data

Call Routing

Not enough data

Not enough data

Automated Responses

Not enough data

Not enough data

API

Not enough data

Not enough data

Call Transfer

Not enough data

Not enough data

AI Summarization

Not enough data

Not enough data

Call Center Management

Not enough data

Not enough data

Inbound Call Center

Not enough data

Not enough data

Surveys & Feedback

Not enough data

Not enough data

Chat/Messaging

Not enough data

Not enough data

Predictive Dialer

Not enough data

Not enough data

Blended Call Center

Not enough data

Not enough data

Caller ID

Not enough data

Not enough data

Generative AI

Not enough data

Not enough data

Performance Management

Not enough data

Not enough data

Computer Telephony Integration

Not enough data

Not enough data

Call Scripting

Not enough data

Not enough data

AI Customer Support Agents[Hide 36 FeaturesShow 36 Features](javascript:void(0);)

Not enough data

Not enough data

Dashboard

Dashboard

Not enough data

Not enough data

Speech Recognition

Speech Recognition

Not enough data

Not enough data

Compliance Management

Compliance Management

Not enough data

Not enough data

Autonomous Task Execution

Autonomous Task Execution

Not enough data

Not enough data

Sentiment Analysis

Sentiment Analysis

Not enough data

Not enough data

Data Security

Data Security

Not enough data

Not enough data

Third-Party Integration

Third-Party Integration

Not enough data

Not enough data

Human-in-the-loop (HITL)

Human-in-the-loop (HITL)

Not enough data

Not enough data

Agentic Task Execution

Agentic Task Execution

Not enough data

Not enough data

Natural Language Processing

Natural Language Processing

Not enough data

Not enough data

Conversational AI

Conversational AI

Not enough data

Not enough data

Performance Metrics

Performance Metrics

Not enough data

Not enough data

Interaction Tracking

Interaction Tracking

Not enough data

Not enough data

Knowledge Base Management

Knowledge Base Management

Not enough data

Not enough data

CRM Integration

CRM Integration

Not enough data

Not enough data

Inquiry Routing

Inquiry Routing

Not enough data

Not enough data

Contextual Guidance

Contextual Guidance

Not enough data

Not enough data

Communications Management

Communications Management

Not enough data

Not enough data

Proactive Chat

Proactive Chat

Not enough data

Not enough data

Ticket Management

Ticket Management

Not enough data

Not enough data

Customer Query Resolution - AI Customer Support Agents

Automated Ticket Resolution

Not enough data

Not enough data

Contextual Response Generation

Not enough data

Not enough data

Sentiment Analysis

Not enough data

Not enough data

Knowledge Base Utilization

Not enough data

Not enough data

Multilingual Support

Not enough data

Not enough data

Customer Interaction Automation - AI Customer Support Agents

Proactive Customer Outreach

Not enough data

Not enough data

Feedback Collection

Not enough data

Not enough data

Escalation Handling

Not enough data

Not enough data

Workflow Optimization

Not enough data

Not enough data

Automation

Customer Interaction Automation

Not enough data

Not enough data

Feedback Collection

Not enough data

Not enough data

Document Processing

Not enough data

Not enough data

Autonomy

Independent Decision Making

Not enough data

Not enough data

Adaptive Responses

Not enough data

Not enough data

Task Execution

Not enough data

Not enough data

Problem Solving

Not enough data

Not enough data

AI Agents[Hide 7 FeaturesShow 7 Features](javascript:void(0);)

Not enough data

Not enough data

Agentic AI - AI Agents

Autonomous Task Execution

Not enough data

Not enough data

Multi-step Planning

Not enough data

Not enough data

Cross-system Integration

Not enough data

Not enough data

Adaptive Learning

Not enough data

Not enough data

Natural Language Interaction

Not enough data

Not enough data

Proactive Assistance

Not enough data

Not enough data

Decision Making

Not enough data

Not enough data

User Insights

Reviewers' Company Size

[![Zammad](https://images.g2crowd.com/uploads/product/image/thumb_square/thumb_square_76e73c14068e47fcf4b4ef9c9b2f7ca1/zammad.png "Zammad")](https://www.g2.com/products/zammad/reviews)

Zammad

Small-Business(50 or fewer emp.)

60.0%

Mid-Market(51-1000 emp.)

30.0%

Enterprise(\> 1000 emp.)

10.0%

[![Zoho Desk](https://images.g2crowd.com/uploads/product/hd_favicon/a802fffb70d9aa2eac634f166fa8b824/zoho-desk.svg "Zoho Desk")](https://www.g2.com/products/zoho-desk/reviews)

Zoho Desk

Small-Business(50 or fewer emp.)

73.4%

Mid-Market(51-1000 emp.)

23.2%

Enterprise(\> 1000 emp.)

3.5%

Small-Business

(50 or fewer emp.)

60.0%

73.4%

Mid-Market

(51-1000 emp.)

30.0%

23.2%

Enterprise

(\> 1000 emp.)

10.0%

3.5%

Reviewers' Industry

[![Zammad](https://images.g2crowd.com/uploads/product/image/thumb_square/thumb_square_76e73c14068e47fcf4b4ef9c9b2f7ca1/zammad.png "Zammad")](https://www.g2.com/products/zammad/reviews)
Zammad

Information Technology and Services

20.0%

Research

10.0%

Primary/Secondary Education

10.0%

Medical Devices

10.0%

Health, Wellness and Fitness

10.0%

Other

40.0%

[![Zoho Desk](https://images.g2crowd.com/uploads/product/hd_favicon/a802fffb70d9aa2eac634f166fa8b824/zoho-desk.svg "Zoho Desk")](https://www.g2.com/products/zoho-desk/reviews)
Zoho Desk

Information Technology and Services

17.9%

Computer Software

10.8%

Computer & Network Security

4.2%

Retail

3.5%

Financial Services

3.5%

Other

60.0%

FAQs

## Zammad vs Zoho Desk FAQs

Generated using AI

Last updated: August 17, 2026

### What is the difference between Zoho Desk vs Zammad?

Zammad stands out for its open-source model and higher Ease of Use score, while Zoho Desk is distinguished by its extensive automation and integration capabilities.

| [Zoho Desk](https://www.g2.com/products/zoho-desk/reviews) | [Zammad](https://www.g2.com/products/zammad/reviews) |
| --- | --- |
| 4.4/5 (7,844 reviews) | 4.5/5 (10 reviews) |
| — | — |
| 8.1 | — |
| 8.3 | — |
| Automation and integration with Zoho ecosystem | Open-source flexibility and frequent updates |

### How do the pricing models of Zoho Desk and Zammad compare?

Zoho Desk is favored by reviewers for its strong value and affordable pricing, while Zammad is highlighted for its open-source cost advantages.

- **Zoho Desk:** In recent reviews, many cite Zoho Desk as affordable and offering strong value for the features provided.
- **Zammad:** Reviewers highlight Zammad's open-source model as a major cost advantage, especially for organizations seeking a free, self-hosted solution.

### What are the best alternatives to Zoho Desk and Zammad?

The top three alternatives to Zoho Desk and Zammad are osTicket, Agentforce Service (formerly Salesforce Service Cloud), and Freshdesk.

| Product | G2 Rating (reviews) | Pricing Insight | Top Reviewer-Cited Strength |
| --- | --- | --- | --- |
| [Zoho Desk](https://www.g2.com/products/zoho-desk/reviews) | 4.4/5 (7,844 reviews) | Affordable and strong value | Automation and integration with Zoho ecosystem |
| [Zammad](https://www.g2.com/products/zammad/reviews) | 4.5/5 (10 reviews) | Open-source, free to self-host | Open-source flexibility and frequent updates |
| [osTicket](https://www.g2.com/products/osticket/reviews) | 4.4/5 (45 reviews) | — | — |
| [Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/products/agentforce-service-formerly-salesforce-service-cloud/reviews) | 4.4/5 (7,359 reviews) | — | — |
| [Freshdesk](https://www.g2.com/products/freshdesk/reviews) | 4.4/5 (3,763 reviews) | — | — |

### Which Help Desk features should I prioritize when comparing Zoho Desk and Zammad?

Buyers comparing Zoho Desk and Zammad should prioritize ticket management, automation, integration capabilities, reporting, and ease of use.

- **Ticket management:** Zoho Desk scores 8.7 on Meets Requirements; Zammad scores 8.3.
- **Automation:** Zoho Desk is frequently praised for its automation features in recent reviews.
- **Integration capabilities:** Zoho Desk is cited for integrations with Zoho CRM (194 all-time mentions) and Slack (40 all-time mentions); Zammad integrates with Slack, Microsoft 365, Github, Gitlab, Twitter, Facebook, and Telegram.
- **Reporting:** Zoho Desk reviewers highlight customizable reports and real-time dashboards.
- **Ease of use:** Zammad scores 9.0; Zoho Desk scores 8.5.

### What are the pros and cons of Zoho Desk vs Zammad?

Zoho Desk's headline strength is its automation and integration ecosystem, while Zammad's is its open-source flexibility and ease of use.

- **Zoho Desk strengths:** Automation, integration with Zoho CRM and other apps, customizable workflows, strong ticket management, and affordable pricing.
- **Zoho Desk trade-offs:** Initial setup and customization can be complex, some advanced features require a learning curve, and the free plan is limited in features.
- **Zammad strengths:** Open-source and free to self-host, frequent updates, broad integration options (Slack, Microsoft 365, Github, Gitlab, Twitter, Facebook, Telegram), and high ease of use.
- **Zammad trade-offs:** Some reviewers note less polish compared to commercial competitors, limited advanced reporting and analytics, and certain configurations require command-line interface.

### Is Zoho Desk or Zammad better for small businesses?

Zoho Desk is better suited for small businesses, as reflected in reviewer sentiment and its strong value proposition for this segment.

- **Zoho Desk:** Reviewers frequently highlight Zoho Desk's affordability, ease of use, and suitability for small business support operations.
- **Zammad:** Reviewers note Zammad's open-source model is attractive for small teams seeking a free, customizable solution, but mention trade-offs in advanced features and polish.

### Which Help Desk platform has better integrations?

Zoho Desk is favored for integrations due to its extensive ecosystem and high reviewer-cited integration counts.

- **Zoho Desk:** 194 all-time reviews mention Zoho CRM integration, and 40 mention Slack integration, with additional support for API and other Zoho apps.
- **Zammad:** Reviewers cite integrations with Slack, Microsoft 365, Github, Gitlab, Twitter, Facebook, and Telegram, with qualitative praise for flexibility.

### How do Zoho Desk and Zammad compare on customer support?

Zoho Desk and Zammad are rated at parity on Quality of Support, with Zoho Desk scoring 8.3 and Zammad receiving positive qualitative feedback.

- **Zoho Desk:** Reviewers consistently mention responsive and professional technical support, with a Quality of Support score of 8.3.
- **Zammad:** Reviewers describe Zammad's support as helpful and responsive, especially for open-source users, with several citing fast answers from the support team.

### Which is easier to implement, Zoho Desk or Zammad?

Zoho Desk and Zammad are rated at parity on Ease of Setup, with Zoho Desk scoring 8.1 and Zammad receiving positive qualitative feedback for quick implementation.

- **Zoho Desk:** Reviewers describe setup as straightforward but note a learning curve for advanced features and customization.
- **Zammad:** Reviewers highlight easy and fast setup, especially for the open-source version, with several noting minimal barriers to getting started.

### Which product has better Tickets?

Both Zoho Desk and Zammad are highly rated for Tickets, with Zoho Desk offering more advanced automation and reporting features.

- **Zoho Desk:** Scores 8.7 on Meets Requirements, with reviewers praising ticket assignment, automation, and centralized management.
- **Zammad:** Scores 8.3 on Meets Requirements, with reviewers highlighting ease of use and multi-channel ticketing, but noting fewer advanced analytics features.

Alternatives

**Zammad Alternatives**

 ![osTicket](https://images.g2crowd.com/uploads/product/image/thumb_square/thumb_square_0bf5f14a5b4f19be936226c599a176fa/osticket.png "osTicket")

[
osTicket
](/products/osticket/reviews)

 ![Zendesk for Customer Service](https://images.g2crowd.com/uploads/product/hd_favicon/7b95b13ec74f28d1bdceba616c8f8e97/zendesk-for-customer-service.svg "Zendesk for Customer Service")

[
Zendesk for Customer Service
](/products/zendesk-for-customer-service/reviews)

 ![Freshdesk](https://images.g2crowd.com/uploads/product/hd_favicon/700ca107b848b083e9b0659a98efb160/freshdesk.svg "Freshdesk")

[
Freshdesk
](/products/freshdesk/reviews)

 ![Jira Service Management](https://images.g2crowd.com/uploads/product/image/thumb_square/thumb_square_9506dca4f09306207fda64e09c5b171a/jira-service-management.png "Jira Service Management")

[
Jira Service Management
](/products/jira-service-management/reviews)

**Zoho Desk Alternatives**

 ![Salesforce Service Cloud](https://images.g2crowd.com/uploads/product/hd_favicon/e2170cb2fb1e97e4b23447ad004fa376/agentforce-service-formerly-salesforce-service-cloud.svg "Salesforce Service Cloud")

[
Salesforce Service Cloud
](/products/agentforce-service-formerly-salesforce-service-cloud/reviews)

 ![Freshdesk](https://images.g2crowd.com/uploads/product/hd_favicon/700ca107b848b083e9b0659a98efb160/freshdesk.svg "Freshdesk")

[
Freshdesk
](/products/freshdesk/reviews)

 ![Front](https://images.g2crowd.com/uploads/product/hd_favicon/1fe01c88159eb52ed7e93d98cdce08a5/front.svg "Front")

[
Front
](/products/front/reviews)

 ![LiveAgent](https://images.g2crowd.com/uploads/product/hd_favicon/e0e7e8e18c5585ace107ec3c2e5b9e7f/liveagent.svg "LiveAgent")

[
LiveAgent
](/products/liveagent/reviews)