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At a Glance
Market Segments
Small-Business (45.3% of reviews)
Small-Business (61.9% of reviews)
Entry-Level Pricing
$15.00 1 Seat Per Month
Free
Vendasta Yesware
Star Rating
(820)4.4 out of 5
Market Segments
Small-Business (45.3% of reviews)
Pros & Cons
Entry-Level Pricing
$15.00 1 Seat Per Month
Browse all 4 pricing plansZoho CRM
Star Rating
(2,846)4.1 out of 5
Market Segments
Small-Business (61.9% of reviews)
Pros & Cons
Entry-Level Pricing
Free
Free Trial is available
Browse all 5 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Zoho CRM offers a robust Contact & Account Management feature with a score of 8.5, making it a strong choice for managing customer relationships effectively. In contrast, Yesware's focus is more on Email Tracking/Automation, which received a higher score of 9.1, indicating its strength in email engagement and follow-up capabilities.
- Reviewers mention that Zoho CRM's Ease of Setup is rated at 7.8, which some users find a bit challenging compared to Yesware's impressive score of 8.8 in the same category, suggesting that Yesware may be more user-friendly for new users.
- G2 users highlight that Yesware excels in Email Integration with a score of 8.7, allowing seamless connectivity with various email platforms, while Zoho CRM's integration capabilities are rated slightly lower, indicating a potential limitation for users who rely heavily on email communication.
- Users on G2 report that Zoho CRM's Quality of Support is rated at 7.6, which some find lacking compared to Yesware's higher score of 8.5, suggesting that Yesware may provide better customer service and support resources.
- Reviewers mention that Yesware shines in Lead Qualification with a score of 8.8, making it a preferred choice for sales teams focused on efficiently managing leads, while Zoho CRM's lead management features, although solid, do not match this level of effectiveness.
- Users say that Zoho CRM's Data Analytics capabilities are rated at 8.9, providing comprehensive insights into sales performance, whereas Yesware's analytics features, while useful, are not as robust, indicating that Zoho may be better suited for users who prioritize data-driven decision-making.
Pricing
Entry-Level Pricing
Vendasta Yesware
Pro
$15.00
1 Seat Per Month
For solo sales professionals & small businesses
- Unlimited email open tracking
- Unlimited email link tracking
- Unlimited attachment tracking
Zoho CRM
Free Edition
Free
With three free users and essentials like leads, documents and mobile apps, it’s a perfect fit
for your home business.
- Leads, Contacts, Accounts
- Tasks, Events, Call log, and Notes
- Opportunities
Free Trial
Vendasta Yesware
Free Trial is available
Zoho CRM
Free Trial is available
Ratings
Meets Requirements
8.7
730
8.4
2,424
Ease of Use
8.8
736
8.3
2,437
Ease of Setup
8.9
165
8.0
1,206
Ease of Admin
8.7
160
8.0
1,009
Quality of Support
8.5
586
7.6
2,218
Has the product been a good partner in doing business?
8.7
153
8.0
985
Product Direction (% positive)
7.9
729
8.0
2,359
Features by Category
Sales Force Automation
Not enough data
8.5
1624
|
Verified
Not enough data
8.3
873
|
Verified
Not enough data
8.2
1547
|
Verified
Not enough data
8.2
1623
|
Verified
Not enough data
7.8
1186
|
Verified
Not enough data
8.4
667
|
Verified
Not enough data
7.9
1216
|
Verified
Not enough data
8.0
1206
|
Verified
Not enough data
8.2
1318
|
Verified
Marketing Automation
Not enough data
8.0
1335
|
Verified
Not enough data
7.9
1299
|
Verified
Not enough data
8.4
1521
|
Verified
Not enough data
7.9
1124
|
Verified
Customer Support
Not enough data
8.0
1199
|
Verified
Not enough data
7.9
1200
|
Verified
Not enough data
7.9
1234
|
Verified
Not enough data
7.8
1067
|
Verified
Not enough data
8.0
1110
|
Verified
Reporting & Analytics
Not enough data
8.2
1496
|
Verified
Not enough data
8.2
1552
|
Verified
Not enough data
8.1
1052
|
Verified
Mobile & Social
Not enough data
8.1
1080
|
Verified
Not enough data
8.0
1091
|
Verified
Not enough data
8.0
1196
|
Verified
Platform
Not enough data
8.1
856
|
Verified
Not enough data
8.1
828
|
Verified
Not enough data
8.4
859
|
Verified
Not enough data
8.1
649
|
Verified
Not enough data
7.8
549
|
Verified
Not enough data
8.1
719
|
Verified
Not enough data
8.4
840
|
Verified
Not enough data
8.1
662
|
Verified
Integration
Not enough data
8.3
650
|
Verified
Not enough data
8.1
634
|
Verified
Not enough data
8.0
599
|
Verified
Generative AI
Not enough data
8.2
179
Agentic AI - CRM
Not enough data
8.1
64
Not enough data
8.3
62
Not enough data
8.0
63
Not enough data
8.0
63
Not enough data
8.2
63
Not enough data
8.2
63
Not enough data
8.2
63
Configuration - cpq
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
8.3
60
Not enough data
8.3
56
Not enough data
8.4
61
Pricing
Not enough data
8.1
63
Not enough data
7.5
58
Not enough data
8.1
57
Not enough data
8.4
59
Not enough data
8.6
59
Not enough data
8.5
57
Quoting
Not enough data
8.4
59
Not enough data
8.3
53
Not enough data
8.4
54
Not enough data
8.4
56
Not enough data
8.6
53
Admin
Not enough data
8.2
90
Not enough data
7.7
84
Not enough data
8.3
87
Not enough data
8.3
84
Channels
Not enough data
8.1
58
Not enough data
7.7
53
Not enough data
8.0
50
Platform
Not enough data
8.4
90
Not enough data
8.2
86
Not enough data
8.0
78
Not enough data
8.5
89
Not enough data
8.4
91
Not enough data
8.6
20
Generative AI - cpq
Not enough data
7.4
15
Not enough data
7.5
16
Not enough data
7.7
16
Competition
Not enough data
8.7
58
|
Verified
Not enough data
8.7
57
|
Verified
Not enough data
8.7
57
|
Verified
Not enough data
8.5
53
|
Verified
Not enough data
8.5
55
|
Verified
Not enough data
7.9
18
Agentic AI - Sales Gamification
Not enough data
Not enough data
Integrations
Not enough data
8.9
61
|
Verified
Not enough data
8.8
59
Not enough data
8.7
45
Platform
Not enough data
8.8
65
|
Verified
Not enough data
8.9
64
|
Verified
Not enough data
8.8
58
|
Verified
Not enough data
8.8
63
|
Verified
Not enough data
8.8
63
|
Verified
Employee Features
Not enough data
8.9
66
|
Verified
Not enough data
8.8
68
|
Verified
Not enough data
8.8
68
|
Verified
Lead Generation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Lead Facilitation
Not enough data
8.4
72
Not enough data
8.8
73
Not enough data
8.8
73
Not enough data
8.8
73
Organization
Not enough data
8.6
74
Not enough data
8.4
73
Not enough data
8.6
73
Performance Analysis
Not enough data
Feature Not Available
Not enough data
8.6
75
Sales Analysis
Not enough data
8.4
69
Not enough data
8.4
73
Generative AI
Not enough data
8.1
27
Not enough data
8.0
27
Agentic AI - AI Sales Assistant
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Integrated Workflows
7.9
113
|
Verified
8.7
160
9.1
170
|
Verified
8.8
156
6.7
58
8.3
146
7.6
80
|
Verified
8.2
141
8.3
119
|
Verified
8.9
154
7.6
33
8.8
153
7.2
24
8.5
148
Repeatability and Reportability
8.2
111
|
Verified
8.4
145
8.3
110
|
Verified
8.6
150
8.2
115
|
Verified
8.5
143
7.6
71
8.2
138
5.8
18
7.9
121
AI and Automation
Feature Not Available
8.2
147
Feature Not Available
8.4
146
Feature Not Available
8.3
140
Feature Not Available
8.1
134
Feature Not Available
7.8
126
Generative AI
Feature Not Available
7.4
69
Agentic AI - Sales Engagement
Not enough data
7.8
27
Not enough data
7.7
25
Not enough data
7.9
26
Not enough data
7.8
25
Not enough data
7.6
26
Not enough data
7.9
26
Not enough data
8.0
25
Customer Requirements
Not enough data
8.5
52
Not enough data
8.5
51
Not enough data
8.5
53
Contracts
Not enough data
8.5
51
Not enough data
8.2
48
Not enough data
8.4
51
Revenue
Not enough data
8.5
53
Not enough data
8.5
51
Not enough data
8.4
48
Platform Basics
Not enough data
8.4
97
Not enough data
8.6
92
Not enough data
8.5
96
Not enough data
8.3
88
Not enough data
8.8
55
Agentic AI - Customer Journey Mapping
Not enough data
6.7
10
Content
Not enough data
8.9
78
Not enough data
8.6
75
Not enough data
8.5
75
Not enough data
8.7
76
Not enough data
8.6
74
Collaboration
Not enough data
8.7
75
Not enough data
8.5
77
Not enough data
8.9
79
Not enough data
8.9
82
Not enough data
8.7
76
Not enough data
8.6
74
Lead Monitoring
Not enough data
9.0
41
Not enough data
8.9
41
Not enough data
8.7
41
Agentic AI - Lead Capture
Not enough data
7.1
26
Not enough data
7.1
26
Data Capture
Not enough data
8.3
41
Not enough data
8.5
41
Not enough data
8.1
41
Not enough data
8.3
41
Analytics
Not enough data
9.1
41
Not enough data
8.8
41
Customization
Not enough data
8.7
40
Not enough data
8.5
40
Not enough data
8.8
41
Not enough data
8.7
41
Notifications
9.3
10
Not enough data
9.4
9
Not enough data
9.4
9
Not enough data
Settings
8.8
8
Not enough data
9.2
8
Not enough data
9.0
8
Not enough data
Personalization
4.3
5
Not enough data
8.2
11
Not enough data
Integrations
8.1
7
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Not enough data
Not enough data
Feature Not Available
Not enough data
Generative AI
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Agentic AI - Online Appointment Scheduling
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Integrations
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Branding & Customizatio
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Automatic Rules & Configurations
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Business Scheduling
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Lead Scoring
Not enough data
6.1
11
Not enough data
6.4
12
Not enough data
6.4
11
Not enough data
6.5
11
Attribution
Not enough data
8.4
20
Not enough data
8.5
21
Not enough data
7.9
20
Discovery
Not enough data
8.6
21
Not enough data
8.3
20
Not enough data
8.2
21
Management
Not enough data
8.3
21
Not enough data
8.3
21
Platform
Not enough data
8.3
21
Not enough data
8.3
20
Agentic AI - Salesforce AppExchange Apps
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Sales Performance Management
Not enough data
7.9
20
Not enough data
8.2
19
Not enough data
7.8
20
Incentives
Not enough data
8.2
152
|
Verified
Not enough data
8.3
159
|
Verified
Not enough data
8.0
151
|
Verified
Not enough data
8.4
160
|
Verified
Personalization
Not enough data
8.5
176
|
Verified
Not enough data
8.6
177
|
Verified
Not enough data
8.6
183
|
Verified
Not enough data
8.4
170
|
Verified
Administrative
Not enough data
8.5
168
|
Verified
Not enough data
8.5
172
|
Verified
Not enough data
8.3
160
Agentic AI - Email Tracking
Not enough data
7.6
29
Not enough data
7.4
28
Not enough data
7.5
29
Not enough data
6.9
28
Not enough data
6.9
29
Not enough data
7.4
29
Not enough data
7.5
28
Analytics
8.7
373
8.3
138
8.5
348
8.3
144
8.4
325
8.4
145
Customizations
8.6
328
8.7
149
8.7
324
8.8
146
8.6
350
8.7
147
8.4
161
8.7
143
8.5
334
8.6
148
Generative AI
Feature Not Available
7.6
59
Agentic AI - Sales Analytics
Not enough data
7.4
28
Not enough data
7.5
28
Not enough data
7.0
28
Not enough data
7.3
28
Not enough data
7.4
28
Data Sourcing
Not enough data
8.3
143
Not enough data
8.4
147
Not enough data
8.3
140
Not enough data
8.6
152
Not enough data
8.5
144
Predictive Analytics
Not enough data
8.5
144
Not enough data
8.3
136
Not enough data
8.0
122
Not enough data
8.2
128
Sales Management
Not enough data
8.5
151
Not enough data
8.3
129
Not enough data
8.5
142
Not enough data
8.8
149
Agentic AI - Sales Enablement
Not enough data
6.1
6
Not enough data
6.1
6
Not enough data
6.1
6
Content Management
Not enough data
8.2
10
Not enough data
8.0
10
Not enough data
8.0
10
Not enough data
8.8
10
Not enough data
8.2
10
Analytics
Not enough data
9.0
10
Not enough data
8.3
10
Not enough data
8.3
10
Not enough data
8.3
10
Learning Management - Sales Enablement
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Revenue Enablement - Sales Enablement
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Relationship Management - Insurance CRM
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Follow up Automation - Insurance CRM
Not enough data
Not enough data
Not enough data
Not enough data
Document Management - Insurance CRM
Not enough data
Not enough data
Integrations & Reports - Insurance CRM
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Vendasta Yesware and Zoho CRM are categorized as Sales Engagement and Email Tracking
Unique Categories
Vendasta Yesware is categorized as Business Scheduling, Salesforce AppExchange Apps, and Online Appointment Scheduling
Zoho CRM is categorized as Client Portal, Customer Journey Mapping, Quote-to-Cash, AI Sales Assistant, Sales Analytics, Quote Management, Sales Gamification, Sales Performance Management, CRM, CPQ, Lead Capture, Lead Scoring, Sales Enablement, and Insurance CRM
Reviews
Reviewers' Company Size
Vendasta Yesware
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Zoho CRM
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
21.0%
Internet
14.6%
Information Technology and Services
13.6%
Marketing and Advertising
12.2%
Financial Services
3.1%
Other
35.6%
Information Technology and Services
16.0%
Computer Software
9.8%
Marketing and Advertising
8.9%
Real Estate
3.5%
Financial Services
3.5%
Other
58.2%
Alternatives
Discussions
Mac OS X + Office 365
2 Comments
NP
Yesware works with Gmail and the desktop version of Outlook.Read more
How does Yesware email tracking work?
1 Comment
CK
They put in a small, undetectable picture into the email that when the email loads, the picture is loaded from a unique website. They track when the website...Read more
Is there a plan to make a better individual package for a single person that contains more but not all the features offered through Yesware?
1 Comment
DM
Hi - I have an individual plan that works nicely for me. I pay month-to-month auto-billing. Works great! Read more
What have you found better than ZOHO
5 Comments
PC
Zoho One, with over 45 business applications, all centrally managed and synchronized, is the leader in breadth of application and breadth of security versus...Read more
Is Zoho CRM really free?
4 Comments
AP
Zoho CRM offers a free version, but it also provides various paid plans with additional features and capabilities. The free version typically has...Read more
can we create segmentation in this
3 Comments
Official Response from Zoho CRM
Yes Lavanya,
Zoho CRM supports segmentation. Segment your prospects/customers into buckets based on a pre-defined criteria, to identify cross-sell/up-sell...Read more
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