# Wrike, Hiver vs Smartsheet Comparison

| | Wrike | Hiver | Smartsheet | 
|---|---|---|---|
| **Star Rating** | 4.2 out of 5 | 4.6 out of 5 | 4.4 out of 5 | 
| **Total Reviews** | 4,531 | 1,283 | 22,246 | 
| **Largest Market Segment** | Mid-Market (43.1% of reviews) | Small-Business (66.8% of reviews) | Mid-Market (41.3% of reviews) | 
| **Entry Level Price** | $0.00 | Free | $9.00 1 user Per Month | 

---
## Top Pros & Cons

### Wrike

Pros:
- Project Management (576 reviews)
- Team Collaboration (528 reviews)

Cons:
- Learning Curve (364 reviews)
- Not Intuitive (261 reviews)

### Hiver

Pros:
- Ease of Use (182 reviews)
- Team Collaboration (149 reviews)

Cons:
- Email Issues (72 reviews)
- Missing Features (47 reviews)

### Smartsheet

Pros:
- Ease of Use (2831 reviews)
- Project Management (2212 reviews)

Cons:
- Learning Curve (1453 reviews)
- Missing Features (1197 reviews)

---
## Ratings Comparison
| Rating | Wrike | Hiver | Smartsheet | 
|---|---|---|---|
  | **Meets Requirements** | 8.5 (3690 reviews) | 9.0 (993 reviews) | 8.5 (18623 reviews) | 
  | **Ease of Use** | 7.9 (3725 reviews) | 9.1 (1017 reviews) | 8.4 (18888 reviews) | 
  | **Ease of Setup** | 7.8 (1627 reviews) | 9.0 (593 reviews) | 8.3 (10610 reviews) | 
  | **Ease of Admin** | 8.3 (1301 reviews) | 9.2 (454 reviews) | 8.5 (8022 reviews) | 
  | **Quality of Support** | 8.4 (2918 reviews) | 9.2 (921 reviews) | 8.3 (14410 reviews) | 
  | **Has the product been a good partner in doing business?** | 8.5 (1245 reviews) | 9.2 (445 reviews) | 8.6 (7474 reviews) | 
  | **Product Direction (% positive)** | 8.2 (3523 reviews) | 9.1 (986 reviews) | 8.6 (18044 reviews) | 

---
## Pricing

### Wrike

#### Entry-Level Pricing

Plan: Free

Price: $0.00

Description: Essential task management

Key Features:
- Web, desktop, and mobile apps
- Project & task management
- Board view

[Browse all 5 editions](https://www.g2.com/products/wrike/pricing)

#### Free Trial

Yes

### Hiver

#### Entry-Level Pricing

Plan: Free

Price: Free

Description: For teams just getting started with customer service.

Key Features:
- Multi-channel shared inboxes
- Email management
- Live chat support

[Browse all 4 editions](https://www.g2.com/products/hiver/pricing)

#### Free Trial

Yes

### Smartsheet

#### Entry-Level Pricing

Plan: Pro

Price: $9.00 1 user Per Month

Description: For people and teams that want to track, share, and manage projects.

Includes:

Key Features:
- Up to 10 editors (paid license required to edit)
-  Unlimited free viewers
-   Unlimited sheets, reports, and forms

[Browse all 3 editions](https://www.g2.com/products/smartsheet/pricing)

#### Free Trial

Yes

---
## Features Comparison By Category

### Help Desk

| Product | Score | Reviews |
|---|---|---|
| **Wrike** | N/A | N/A |
| **Hiver** | 8.0/10 | 353 |
| **Smartsheet** | N/A | N/A |

#### Ticket and Case Management

| Feature | Wrike | Hiver | Smartsheet | 
|---|---|---|---|
| **Ticket creation user experience** | Not enough data | 8.8 (211 reviews) ✓ Verified | Not enough data | 
| **Ticket response user experience** | Not enough data | 8.7 (215 reviews) ✓ Verified | Not enough data | 
| **Workflow** | Not enough data | 8.6 (222 reviews) ✓ Verified | Not enough data | 
| **Response Automation** | Not enough data | 8.5 (204 reviews) ✓ Verified | Not enough data | 
| **SLA Management** | Not enough data | 8.2 (176 reviews) ✓ Verified | Not enough data | 
| **Attachments/Screencasts** | Not enough data | 8.3 (188 reviews) | Not enough data | 
| **Ticket Collaboration** | Not enough data | 8.6 (209 reviews) ✓ Verified | Not enough data | 
| **Customer and Contacts Database** | Not enough data | 8.1 (112 reviews) | Not enough data | 

#### Generative AI

| Feature | Wrike | Hiver | Smartsheet | 
|---|---|---|---|
| **AI Text Generation** | Not enough data | 7.2 (74 reviews) | Not enough data | 
| **AI Text Summarization** | Not enough data | 7.3 (73 reviews) | Not enough data | 

#### Agentic AI - Help Desk

| Feature | Wrike | Hiver | Smartsheet | 
|---|---|---|---|
| **Autonomous Task Execution** | Not enough data | 7.3 (29 reviews) | Not enough data | 
| **Natural Language Interaction** | Not enough data | 7.2 (29 reviews) | Not enough data | 
| **Proactive Assistance** | Not enough data | 6.8 (28 reviews) | Not enough data | 

#### Communication Channels

| Feature | Wrike | Hiver | Smartsheet | 
|---|---|---|---|
| **Customer Portal** | Not enough data | 8.2 (160 reviews) | Not enough data | 
| **Email to Case** | Not enough data | 8.9 (217 reviews) ✓ Verified | Not enough data | 
| **Chat/Live Support** | Not enough data | 8.5 (190 reviews) | Not enough data | 
| **Social Integration** | Not enough data | 7.5 (109 reviews) | Not enough data | 
| **Voice** | Not enough data | 7.5 (104 reviews) | Not enough data | 

#### Platform

| Feature | Wrike | Hiver | Smartsheet | 
|---|---|---|---|
| **Mobile User Support** | Not enough data | 7.5 (175 reviews) ✓ Verified | Not enough data | 
| **Customization ** | Not enough data | 7.8 (160 reviews) | Not enough data | 
| **User, Role, and Access Management** | Not enough data | 8.8 (213 reviews) ✓ Verified | Not enough data | 
| **Integration** | Not enough data | 8.2 (175 reviews) ✓ Verified | Not enough data | 
| **Reporting** | Not enough data | 8.2 (193 reviews) ✓ Verified | Not enough data | 
| **Dashboards** | Not enough data | 8.4 (206 reviews) ✓ Verified | Not enough data | 

### Project Management

| Product | Score | Reviews |
|---|---|---|
| **Wrike** | 8.0/10 | 1682 |
| **Hiver** | N/A | N/A |
| **Smartsheet** | 7.7/10 | 11327 |

#### Tasks

| Feature | Wrike | Hiver | Smartsheet | 
|---|---|---|---|
| **Creation & Assignment** | 8.9 (1573 reviews) ✓ Verified | Not enough data | 8.7 (10171 reviews) ✓ Verified | 
| **Due Dates** | 8.8 (1595 reviews) ✓ Verified | Not enough data | 8.8 (10185 reviews) ✓ Verified | 
| **Task Prioritization** | 8.4 (1544 reviews) ✓ Verified | Not enough data | 8.5 (9859 reviews) ✓ Verified | 
| **To-Do Lists** | 8.5 (1521 reviews) ✓ Verified | Not enough data | 8.5 (9535 reviews) ✓ Verified | 
| **Dependencies** | 8.1 (1449 reviews) ✓ Verified | Not enough data | 8.1 (9312 reviews) ✓ Verified | 
| **Mass Updates** | 7.7 (1304 reviews) ✓ Verified | Not enough data | Feature Not Available | 
| **Drag & Drop** | 8.1 (1438 reviews) ✓ Verified | Not enough data | 8.2 (9367 reviews) ✓ Verified | 
| **Recurring Tasks** | 8.2 (1388 reviews) ✓ Verified | Not enough data | 8.0 (8822 reviews) ✓ Verified | 

#### Projects

| Feature | Wrike | Hiver | Smartsheet | 
|---|---|---|---|
| **Planning** | 8.5 (1404 reviews) ✓ Verified | Not enough data | 8.6 (9365 reviews) ✓ Verified | 
| **Project Map** | 8.2 (1303 reviews) ✓ Verified | Not enough data | 8.3 (8667 reviews) ✓ Verified | 
| **GANTT** | 8.0 (1277 reviews) ✓ Verified | Not enough data | 8.2 (8799 reviews) ✓ Verified | 
| **Calendar View** | 8.0 (1326 reviews) ✓ Verified | Not enough data | 8.0 (8705 reviews) ✓ Verified | 
| **Views** | 8.2 (1359 reviews) ✓ Verified | Not enough data | 8.2 (8973 reviews) ✓ Verified | 
| **Project Budgeting** | 7.5 (1007 reviews) ✓ Verified | Not enough data | 7.6 (7619 reviews) ✓ Verified | 
| **Issue Tracking** | 7.6 (606 reviews) | Not enough data | 8.0 (8348 reviews) ✓ Verified | 
| **Templates** | 8.1 (1284 reviews) ✓ Verified | Not enough data | 8.1 (8916 reviews) ✓ Verified | 
| **Critical Path** | 7.7 (1070 reviews) ✓ Verified | Not enough data | 7.8 (7851 reviews) ✓ Verified | 
| **Time & Expense** | 7.7 (1034 reviews) ✓ Verified | Not enough data | 7.6 (7463 reviews) ✓ Verified | 
| **Methodologies** | 7.8 (1039 reviews) ✓ Verified | Not enough data | 7.6 (7274 reviews) ✓ Verified | 

#### Resource Management

| Feature | Wrike | Hiver | Smartsheet | 
|---|---|---|---|
| **Resource Definiton** | 7.8 (1078 reviews) ✓ Verified | Not enough data | 7.6 (7749 reviews) ✓ Verified | 
| **Capacity** | 7.8 (1130 reviews) ✓ Verified | Not enough data | 7.6 (7825 reviews) ✓ Verified | 
| **Scheduling** | 8.2 (1215 reviews) ✓ Verified | Not enough data | 8.1 (8477 reviews) ✓ Verified | 

#### Project Monitoring

| Feature | Wrike | Hiver | Smartsheet | 
|---|---|---|---|
| **Baselining / KPIs** | 7.7 (1023 reviews) ✓ Verified | Not enough data | 7.8 (7479 reviews) ✓ Verified | 
| **Resource Allocation** | 7.9 (1092 reviews) ✓ Verified | Not enough data | 7.7 (7582 reviews) ✓ Verified | 
| **Dashboards** | 8.3 (1343 reviews) ✓ Verified | Not enough data | 8.2 (8781 reviews) ✓ Verified | 

#### Generative AI

| Feature | Wrike | Hiver | Smartsheet | 
|---|---|---|---|
| **AI Text Generation** | 6.9 (170 reviews) | Not enough data | 6.0 (3077 reviews) | 
| **AI Text Summarization** | 6.3 (444 reviews) | Not enough data | 6.1 (3055 reviews) | 

#### Agentic AI - Project Management

| Feature | Wrike | Hiver | Smartsheet | 
|---|---|---|---|
| **Autonomous Task Execution** | 7.4 (9 reviews) | Not enough data | 5.6 (932 reviews) | 
| **Multi-step Planning** | 7.5 (8 reviews) | Not enough data | 5.9 (928 reviews) | 
| **Cross-system Integration** | 8.1 (8 reviews) | Not enough data | 5.9 (977 reviews) | 
| **Adaptive Learning** | 8.0 (9 reviews) | Not enough data | 5.7 (918 reviews) | 
| **Natural Language Interaction** | 8.1 (9 reviews) | Not enough data | 5.7 (918 reviews) | 
| **Proactive Assistance** | 8.1 (9 reviews) | Not enough data | 5.6 (916 reviews) | 
| **Decision Making** | 7.8 (9 reviews) | Not enough data | 5.8 (918 reviews) | 

### Project and Portfolio Management

| Product | Score | Reviews |
|---|---|---|
| **Wrike** | 7.6/10 | 46 |
| **Hiver** | N/A | N/A |
| **Smartsheet** | 7.8/10 | 6244 |

#### Portfolio Management

| Feature | Wrike | Hiver | Smartsheet | 
|---|---|---|---|
| **Portfolio Types** | 7.6 (36 reviews) | Not enough data | 7.9 (4816 reviews) | 
| **Planning** | 8.0 (37 reviews) | Not enough data | 8.5 (5536 reviews) | 
| **Alignment** | 7.8 (36 reviews) | Not enough data | 8.1 (5003 reviews) | 
| **Portfolio Mix** | 7.5 (37 reviews) | Not enough data | 7.7 (4603 reviews) | 

#### Project Management

| Feature | Wrike | Hiver | Smartsheet | 
|---|---|---|---|
| **Dependencies** | 8.1 (39 reviews) | Not enough data | 8.2 (5425 reviews) | 
| **Priorities** | 8.3 (38 reviews) | Not enough data | 8.3 (5502 reviews) | 
| **Lean Management** | 7.7 (36 reviews) | Not enough data | 7.7 (4626 reviews) | 

#### Resource Management

| Feature | Wrike | Hiver | Smartsheet | 
|---|---|---|---|
| **Definition** | 8.0 (37 reviews) | Not enough data | 7.8 (4754 reviews) | 
| **Allocation** | 8.1 (36 reviews) | Not enough data | 7.8 (4826 reviews) | 
| **Optimization** | 7.9 (34 reviews) | Not enough data | 7.9 (4778 reviews) | 

#### Data & Analytics

| Feature | Wrike | Hiver | Smartsheet | 
|---|---|---|---|
| **Data Consolidation** | 7.4 (35 reviews) | Not enough data | 8.1 (4994 reviews) | 
| **Visualizations** | 7.3 (37 reviews) | Not enough data | 8.0 (5166 reviews) | 
| **Performance** | 7.5 (35 reviews) | Not enough data | 8.1 (5076 reviews) | 
| **Risk Analysis** | 7.4 (34 reviews) | Not enough data | 7.5 (4447 reviews) | 

#### Strategy - Project and Portfolio Management

| Feature | Wrike | Hiver | Smartsheet | 
|---|---|---|---|
| **Simulation** | 7.1 (28 reviews) | Not enough data | 6.7 (2051 reviews) | 
| **Tracking** | 7.6 (31 reviews) | Not enough data | 7.6 (2084 reviews) | 
| **Planning** | 7.6 (31 reviews) | Not enough data | 7.9 (2066 reviews) | 
| **Objectives** | 7.5 (29 reviews) | Not enough data | 7.6 (2058 reviews) | 
| **Visiblity** | 7.6 (30 reviews) | Not enough data | 7.8 (2054 reviews) | 
| **Alignment** | 7.4 (30 reviews) | Not enough data | 7.6 (2054 reviews) | 
| **Risk Management** | 7.1 (30 reviews) | Not enough data | 7.2 (2035 reviews) | 
| **Implementation** | 7.5 (30 reviews) | Not enough data | 7.6 (2048 reviews) | 
| **Optimization** | 7.4 (30 reviews) | Not enough data | 7.5 (2036 reviews) | 
| **Prioritization** | 7.6 (31 reviews) | Not enough data | 7.8 (2043 reviews) | 

### Workflow Management

| Product | Score | Reviews |
|---|---|---|
| **Wrike** | 7.9/10 | 936 |
| **Hiver** | N/A | N/A |
| **Smartsheet** | 6.8/10 | 5910 |

#### Setup

| Feature | Wrike | Hiver | Smartsheet | 
|---|---|---|---|
| **Activities** | 8.3 (764 reviews) | Not enough data | 8.3 (5174 reviews) | 
| **Flows** | 8.3 (782 reviews) | Not enough data | Feature Not Available | 
| **Dependencies** | 8.1 (767 reviews) | Not enough data | 8.1 (5029 reviews) | 
| **Notifications** | 8.2 (845 reviews) | Not enough data | 8.5 (5429 reviews) | 

#### Management

| Feature | Wrike | Hiver | Smartsheet | 
|---|---|---|---|
| **Updates** | 8.3 (751 reviews) | Not enough data | Feature Not Available | 
| **Audit Trail** | 8.0 (630 reviews) | Not enough data | 8.1 (4670 reviews) | 
| **Integration** | 7.8 (595 reviews) | Not enough data | 7.5 (4375 reviews) | 

#### Generative AI

| Feature | Wrike | Hiver | Smartsheet | 
|---|---|---|---|
| **AI Text Generation** | 6.3 (278 reviews) | Not enough data | 6.3 (1818 reviews) | 

#### Agentic AI - Workflow Management

| Feature | Wrike | Hiver | Smartsheet | 
|---|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 5.9 (407 reviews) | 
| **Multi-step Planning** | Not enough data | Not enough data | 5.9 (408 reviews) | 
| **Cross-system Integration** | Not enough data | Not enough data | 5.9 (405 reviews) | 
| **Adaptive Learning** | Not enough data | Not enough data | 5.9 (400 reviews) | 
| **Natural Language Interaction** | Not enough data | Not enough data | 5.9 (399 reviews) | 
| **Proactive Assistance** | Not enough data | Not enough data | 5.9 (401 reviews) | 
| **Decision Making** | Not enough data | Not enough data | 6.2 (404 reviews) | 

### Customer Communications Management

| Product | Score | Reviews |
|---|---|---|
| **Wrike** | N/A | N/A |
| **Hiver** | 7.6/10 | 152 |
| **Smartsheet** | N/A | N/A |

#### Channels

| Feature | Wrike | Hiver | Smartsheet | 
|---|---|---|---|
| **Multi-Channel Coverage** | Not enough data | 7.9 (149 reviews) | Not enough data | 
| **Open Listening** | Not enough data | 7.6 (143 reviews) | Not enough data | 
| **Physical Media** | Not enough data | 6.7 (141 reviews) | Not enough data | 

#### Design

| Feature | Wrike | Hiver | Smartsheet | 
|---|---|---|---|
| **Communications Strategy Development** | Not enough data | 7.9 (142 reviews) | Not enough data | 
| **Create Content** | Not enough data | 7.3 (142 reviews) | Not enough data | 
| **Personalization** | Not enough data | 8.0 (144 reviews) | Not enough data | 
| **Inbound Identification** | Not enough data | 8.2 (144 reviews) | Not enough data | 
| **Regulatory Compliance** | Not enough data | 7.8 (141 reviews) | Not enough data | 

#### Generative AI

| Feature | Wrike | Hiver | Smartsheet | 
|---|---|---|---|
| **AI Text Generation** | Not enough data | 7.1 (107 reviews) | Not enough data | 
| **AI Text Summarization** | Not enough data | 7.1 (105 reviews) | Not enough data | 

### Complaint Management

| Product | Score | Reviews |
|---|---|---|
| **Wrike** | N/A | N/A |
| **Hiver** | N/A | N/A |
| **Smartsheet** | N/A | N/A |

#### Usability

| Feature | Wrike | Hiver | Smartsheet | 
|---|---|---|---|
| **All-Employee Access** | Not enough data | Not enough data | Not enough data | 
| **Supporting Documents** | Not enough data | Not enough data | Not enough data | 
| **Two-Way Communication** | Not enough data | Not enough data | Not enough data | 

#### Reporting

| Feature | Wrike | Hiver | Smartsheet | 
|---|---|---|---|
| **Priority Case Alerts** | Not enough data | Not enough data | Not enough data | 
| **Trend Analysis** | Not enough data | Not enough data | Not enough data | 
| **Performance Monitoring** | Not enough data | Not enough data | Not enough data | 

#### Generative AI

| Feature | Wrike | Hiver | Smartsheet | 
|---|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | Not enough data | Not enough data | 

### Shared Inbox

| Product | Score | Reviews |
|---|---|---|
| **Wrike** | N/A | N/A |
| **Hiver** | 8.4/10 | 621 |
| **Smartsheet** | N/A | N/A |

#### Productivity Tools

| Feature | Wrike | Hiver | Smartsheet | 
|---|---|---|---|
| **Notes** | Not enough data | 8.9 (571 reviews) | Not enough data | 
| **Internal Discussion** | Not enough data | 8.7 (544 reviews) | Not enough data | 
| **Assignments and Tasks** | Not enough data | 9.2 (574 reviews) | Not enough data | 
| **Workflows** | Not enough data | 8.7 (502 reviews) | Not enough data | 
| **Templates** | Not enough data | 8.7 (529 reviews) | Not enough data | 
| **Integrations** | Not enough data | 8.2 (445 reviews) | Not enough data | 
| **Tagging System** | Not enough data | 9.1 (557 reviews) | Not enough data | 

#### Analytics

| Feature | Wrike | Hiver | Smartsheet | 
|---|---|---|---|
| **Trends** | Not enough data | 8.0 (432 reviews) | Not enough data | 
| **Performance Tracking** | Not enough data | 8.3 (463 reviews) | Not enough data | 
| **Email Tracking** | Not enough data | 8.8 (499 reviews) | Not enough data | 

#### Agentic AI - Shared Inbox

| Feature | Wrike | Hiver | Smartsheet | 
|---|---|---|---|
| **Autonomous Task Execution** | Not enough data | 7.2 (24 reviews) | Not enough data | 
| **Decision Making** | Not enough data | 7.2 (24 reviews) | Not enough data | 

### Bug Tracking

| Product | Score | Reviews |
|---|---|---|
| **Wrike** | 8.3/10 | 180 |
| **Hiver** | N/A | N/A |
| **Smartsheet** | N/A | N/A |

#### Bug Reporting

| Feature | Wrike | Hiver | Smartsheet | 
|---|---|---|---|
| **User Reports & Feedback** | 8.4 (148 reviews) | Not enough data | Not enough data | 
| **Tester Reports & Feedback** | 8.2 (143 reviews) | Not enough data | Not enough data | 
| **Team Reports & Comments** | 8.4 (151 reviews) | Not enough data | Not enough data | 

#### Bug Monitoring

| Feature | Wrike | Hiver | Smartsheet | 
|---|---|---|---|
| **Analytics** | 8.1 (141 reviews) | Not enough data | Not enough data | 
| **Bug History** | 8.3 (142 reviews) | Not enough data | Not enough data | 
| **Data Retention** | 8.4 (143 reviews) | Not enough data | Not enough data | 

#### Agentic AI - Bug Tracking

| Feature | Wrike | Hiver | Smartsheet | 
|---|---|---|---|
| **Adaptive Learning** | Not enough data | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | Not enough data | 

### Objectives and Key Results (OKR)

| Product | Score | Reviews |
|---|---|---|
| **Wrike** | 8.0/10 | 93 |
| **Hiver** | N/A | N/A |
| **Smartsheet** | N/A | N/A |

#### Communication

| Feature | Wrike | Hiver | Smartsheet | 
|---|---|---|---|
| **Feedback** | 8.6 (89 reviews) | Not enough data | Not enough data | 
| **Confidence Levels** | 8.0 (87 reviews) | Not enough data | Not enough data | 
| **Messaging Integrations** | 8.0 (86 reviews) | Not enough data | Not enough data | 
| **Onboarding** | 7.8 (88 reviews) | Not enough data | Not enough data | 

#### Goal Creation

| Feature | Wrike | Hiver | Smartsheet | 
|---|---|---|---|
| **Team OKR** | 8.0 (88 reviews) | Not enough data | Not enough data | 
| **Individual OKR** | 8.0 (88 reviews) | Not enough data | Not enough data | 
| **Mind Mapping** | 7.1 (81 reviews) | Not enough data | Not enough data | 
| **Action Item Creation** | 8.3 (85 reviews) | Not enough data | Not enough data | 

#### Agentic AI - Objectives and Key Results (OKR)

| Feature | Wrike | Hiver | Smartsheet | 
|---|---|---|---|
| **Natural Language Interaction** | Not enough data | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | Not enough data | 

### Kanban Project Management

| Product | Score | Reviews |
|---|---|---|
| **Wrike** | 8.5/10 | 179 |
| **Hiver** | N/A | N/A |
| **Smartsheet** | N/A | N/A |

#### Tasks

| Feature | Wrike | Hiver | Smartsheet | 
|---|---|---|---|
| **Tasks** | 8.9 (171 reviews) | Not enough data | Not enough data | 
| **Details** | 8.7 (171 reviews) | Not enough data | Not enough data | 
| **Priority** | 8.5 (168 reviews) | Not enough data | Not enough data | 

#### Agentic AI - Kanban Project Management

| Feature | Wrike | Hiver | Smartsheet | 
|---|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | Not enough data | 

#### Kanban Boards

| Feature | Wrike | Hiver | Smartsheet | 
|---|---|---|---|
| **Kanban Cards** | 8.5 (169 reviews) | Not enough data | Not enough data | 
| **Drag and Drop** | 8.5 (169 reviews) | Not enough data | Not enough data | 
| **Visibility** | 8.6 (167 reviews) | Not enough data | Not enough data | 

#### Planning

| Feature | Wrike | Hiver | Smartsheet | 
|---|---|---|---|
| **Workflow** | 8.6 (167 reviews) | Not enough data | Not enough data | 
| **Backlog** | 8.1 (169 reviews) | Not enough data | Not enough data | 
| **Optimization** | 7.9 (168 reviews) | Not enough data | Not enough data | 

### Privacy Impact Assessment (PIA)

| Product | Score | Reviews |
|---|---|---|
| **Wrike** | N/A | N/A |
| **Hiver** | N/A | N/A |
| **Smartsheet** | N/A | N/A |

#### Functionality

| Feature | Wrike | Hiver | Smartsheet | 
|---|---|---|---|
| **Centralized platform** | Not enough data | Not enough data | Feature Not Available | 
| **Tracking** | Not enough data | Not enough data | Feature Not Available | 
| **Templates** | Not enough data | Not enough data | Feature Not Available | 
| **Workflow** | Not enough data | Not enough data | Feature Not Available | 
| **Reporting and analytics** | Not enough data | Not enough data | Feature Not Available | 

### Marketing Calendar

| Product | Score | Reviews |
|---|---|---|
| **Wrike** | 8.1/10 | 443 |
| **Hiver** | N/A | N/A |
| **Smartsheet** | 7.7/10 | 1389 |

#### Platform Basics

| Feature | Wrike | Hiver | Smartsheet | 
|---|---|---|---|
| **Drag & Drop Scheduling** | 8.2 (351 reviews) | Not enough data | 8.3 (1038 reviews) | 
| **Project and Task Lists Organization** | 8.4 (387 reviews) | Not enough data | 8.7 (1228 reviews) | 
| **Project Templates** | 8.3 (375 reviews) | Not enough data | 8.5 (1169 reviews) | 
| **Budgeting and Cost Estimation** | 7.4 (278 reviews) | Not enough data | 8.0 (1006 reviews) | 
| **Team Member Roles** | 8.5 (354 reviews) | Not enough data | 8.6 (1167 reviews) | 
| **Automated Alerts and Notficiations** | 8.3 (382 reviews) | Not enough data | 8.7 (1194 reviews) | 

#### Content Planning

| Feature | Wrike | Hiver | Smartsheet | 
|---|---|---|---|
| **Content Organization** | 8.4 (385 reviews) | Not enough data | 8.6 (1185 reviews) | 
| **Task Assignment** | 8.9 (398 reviews) | Not enough data | 8.9 (1239 reviews) | 
| **Content Scheduling** | Feature Not Available | Not enough data | 8.6 (1118 reviews) | 

#### Marketing Campaign Performance

| Feature | Wrike | Hiver | Smartsheet | 
|---|---|---|---|
| **Performance and ROI Tracking** | 7.4 (261 reviews) | Not enough data | 8.0 (882 reviews) | 
| **Activity Tracking** | 8.2 (316 reviews) | Not enough data | 8.4 (1034 reviews) | 

#### Agentic AI - Marketing Calendar

| Feature | Wrike | Hiver | Smartsheet | 
|---|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 5.1 (43 reviews) | 
| **Multi-step Planning** | Not enough data | Not enough data | 5.3 (46 reviews) | 
| **Cross-system Integration** | Not enough data | Not enough data | 5.2 (46 reviews) | 
| **Proactive Assistance** | Not enough data | Not enough data | 5.0 (45 reviews) | 

#### Other Features

| Feature | Wrike | Hiver | Smartsheet | 
|---|---|---|---|
| **Integrations** | 7.7 (312 reviews) | Not enough data | 7.9 (988 reviews) | 
| **Reporting** | 7.7 (305 reviews) | Not enough data | 8.3 (1015 reviews) | 

### Task Management

| Product | Score | Reviews |
|---|---|---|
| **Wrike** | 7.9/10 | 1368 |
| **Hiver** | N/A | N/A |
| **Smartsheet** | 7.9/10 | 7982 |

#### Task Creation

| Feature | Wrike | Hiver | Smartsheet | 
|---|---|---|---|
| **Creation & Assignment** | 8.8 (1272 reviews) | Not enough data | 8.7 (7326 reviews) | 
| **Due Dates** | 8.8 (1285 reviews) | Not enough data | 8.8 (7410 reviews) | 
| **Drag & Drop** | 8.3 (1197 reviews) | Not enough data | 8.3 (6933 reviews) | 
| **Mass Updates** | 7.8 (1052 reviews) | Not enough data | 7.8 (6122 reviews) | 

#### Task Management

| Feature | Wrike | Hiver | Smartsheet | 
|---|---|---|---|
| **Task Prioritization** | 8.4 (1234 reviews) | Not enough data | 8.5 (7078 reviews) | 
| **To-Do Lists** | 8.5 (1243 reviews) | Not enough data | 8.5 (6987 reviews) | 
| **Dependencies** | 8.1 (1159 reviews) | Not enough data | 8.1 (6638 reviews) | 
| **Recurring Tasks** | 8.2 (1123 reviews) | Not enough data | 8.2 (6469 reviews) | 

#### Generative AI

| Feature | Wrike | Hiver | Smartsheet | 
|---|---|---|---|
| **AI Text Generation** | 6.2 (410 reviews) | Not enough data | 6.2 (2416 reviews) | 
| **AI Text Summarization** | 6.2 (409 reviews) | Not enough data | 6.2 (2418 reviews) | 

### Professional Services Automation

| Product | Score | Reviews |
|---|---|---|
| **Wrike** | 7.8/10 | 26 |
| **Hiver** | N/A | N/A |
| **Smartsheet** | N/A | N/A |

#### Customer Management

| Feature | Wrike | Hiver | Smartsheet | 
|---|---|---|---|
| **Customer Profiles** | 7.9 (23 reviews) | Not enough data | Not enough data | 
| **Sales** | 7.1 (22 reviews) | Not enough data | Not enough data | 
| **Marketing** | 7.8 (23 reviews) | Not enough data | Not enough data | 
| **Client Portal** | 8.2 (23 reviews) | Not enough data | Not enough data | 

#### Project Management

| Feature | Wrike | Hiver | Smartsheet | 
|---|---|---|---|
| **Project Planning** | 8.9 (25 reviews) | Not enough data | Not enough data | 
| **Project Tracking** | 8.9 (25 reviews) | Not enough data | Not enough data | 
| **Resource Definition** | 8.4 (24 reviews) | Not enough data | Not enough data | 
| **Resource Management** | 8.6 (25 reviews) | Not enough data | Not enough data | 

#### Accounting

| Feature | Wrike | Hiver | Smartsheet | 
|---|---|---|---|
| **Revenue Recognition** | 7.1 (23 reviews) | Not enough data | Not enough data | 
| **Invoice Management** | 6.4 (23 reviews) | Not enough data | Not enough data | 
| **Payments** | 6.5 (23 reviews) | Not enough data | Not enough data | 
| **Project Accounting** | 6.7 (23 reviews) | Not enough data | Not enough data | 
| **Budget Tracking** | 6.7 (23 reviews) | Not enough data | Not enough data | 

#### Portfolio Management

| Feature | Wrike | Hiver | Smartsheet | 
|---|---|---|---|
| **Portfolio Definition** | 7.8 (24 reviews) | Not enough data | Not enough data | 
| **Portfolio Performance** | 8.0 (22 reviews) | Not enough data | Not enough data | 
| **Risk** | 7.9 (22 reviews) | Not enough data | Not enough data | 
| **Portfolio Mix** | 7.5 (22 reviews) | Not enough data | Not enough data | 

#### Analytics

| Feature | Wrike | Hiver | Smartsheet | 
|---|---|---|---|
| **Forecasting** | 8.0 (22 reviews) | Not enough data | Not enough data | 
| **Reporting** | 8.6 (22 reviews) | Not enough data | Not enough data | 
| **KPIs** | 7.7 (21 reviews) | Not enough data | Not enough data | 

#### Administration

| Feature | Wrike | Hiver | Smartsheet | 
|---|---|---|---|
| **Standard Integrations** | 7.5 (22 reviews) | Not enough data | Not enough data | 
| **Workflow** | 8.7 (23 reviews) | Not enough data | Not enough data | 
| **Access Management** | 8.6 (22 reviews) | Not enough data | Not enough data | 

#### Platform

| Feature | Wrike | Hiver | Smartsheet | 
|---|---|---|---|
| **APIs** | 8.3 (22 reviews) | Not enough data | Not enough data | 
| **Internationalization** | 8.0 (21 reviews) | Not enough data | Not enough data | 
| **Performance and Reliability** | 8.9 (21 reviews) | Not enough data | Not enough data | 
| **Mobile** | 8.2 (23 reviews) | Not enough data | Not enough data | 
| **Offline Access** | 7.0 (21 reviews) | Not enough data | Not enough data | 

#### Generative AI

| Feature | Wrike | Hiver | Smartsheet | 
|---|---|---|---|
| **AI Text Generation** | 7.5 (19 reviews) | Not enough data | Not enough data | 
| **AI Text Summarization** | 7.2 (20 reviews) | Not enough data | Not enough data | 

#### Artificial Intelligence - Professional Services Automation

| Feature | Wrike | Hiver | Smartsheet | 
|---|---|---|---|
| **Predictive Forecasting** | Not enough data | Not enough data | Not enough data | 
| **Smart task suggestions** | Not enough data | Not enough data | Not enough data | 
| **Automated workflows** | Not enough data | Not enough data | Not enough data | 

#### Agentic AI - Professional Services Automation

| Feature | Wrike | Hiver | Smartsheet | 
|---|---|---|---|
| **Adaptive Learning** | Not enough data | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | Not enough data | 

### Work Management

| Product | Score | Reviews |
|---|---|---|
| **Wrike** | 8.0/10 | 982 |
| **Hiver** | N/A | N/A |
| **Smartsheet** | 7.7/10 | 4670 |

#### Automation

| Feature | Wrike | Hiver | Smartsheet | 
|---|---|---|---|
| **Workflows** | 8.5 (853 reviews) | Not enough data | 8.5 (4271 reviews) | 
| **Customization** | 8.3 (853 reviews) | Not enough data | 8.3 (4215 reviews) | 
| **Data repository** | 8.0 (746 reviews) | Not enough data | 8.2 (3956 reviews) | 

#### Administration

| Feature | Wrike | Hiver | Smartsheet | 
|---|---|---|---|
| **Permissions** | 8.3 (796 reviews) | Not enough data | 8.2 (4114 reviews) | 
| **Procedures** | 8.2 (735 reviews) | Not enough data | 8.1 (3890 reviews) | 
| **Remote Work** | 8.9 (815 reviews) | Not enough data | 8.8 (4114 reviews) | 

#### Project management

| Feature | Wrike | Hiver | Smartsheet | 
|---|---|---|---|
| **Task Prioritization** | 8.6 (874 reviews) | Not enough data | 8.7 (4178 reviews) | 
| **Dependencies** | 8.3 (814 reviews) | Not enough data | 8.2 (3901 reviews) | 
| **Planning** | 8.5 (851 reviews) | Not enough data | 8.6 (4189 reviews) | 
| **Views** | 8.3 (815 reviews) | Not enough data | 8.3 (4039 reviews) | 
| **Scheduling** | 8.4 (812 reviews) | Not enough data | 8.4 (3959 reviews) | 
| **Critical Path** | 8.0 (677 reviews) | Not enough data | 8.0 (3629 reviews) | 
| **Dashboards** | 8.4 (854 reviews) | Not enough data | 8.3 (4082 reviews) | 

#### Workload

| Feature | Wrike | Hiver | Smartsheet | 
|---|---|---|---|
| **Resource Allocation** | 8.2 (728 reviews) | Not enough data | 8.0 (3701 reviews) | 
| **Workspace** | 8.5 (821 reviews) | Not enough data | 8.3 (3952 reviews) | 
| **Configuration** | 8.2 (767 reviews) | Not enough data | 8.0 (3743 reviews) | 
| **Insights** | 8.0 (702 reviews) | Not enough data | 7.9 (3559 reviews) | 

#### Communication & Collaboration

| Feature | Wrike | Hiver | Smartsheet | 
|---|---|---|---|
| **Communication Channels** | 8.3 (795 reviews) | Not enough data | 8.1 (3728 reviews) | 
| **Document Management** | 8.2 (793 reviews) | Not enough data | 8.3 (3929 reviews) | 
| **Collaboration** | 8.8 (846 reviews) | Not enough data | 8.8 (4132 reviews) | 

#### Cost Management

| Feature | Wrike | Hiver | Smartsheet | 
|---|---|---|---|
| **Project Budgeting** | 7.7 (548 reviews) | Not enough data | 7.7 (3432 reviews) | 
| **Time & Expense** | 7.8 (579 reviews) | Not enough data | 7.8 (3425 reviews) | 
| **Profitability** | 7.4 (515 reviews) | Not enough data | 7.5 (3236 reviews) | 

#### Integration

| Feature | Wrike | Hiver | Smartsheet | 
|---|---|---|---|
| **Front Office** | 7.6 (518 reviews) | Not enough data | 7.4 (3279 reviews) | 
| **Back Office** | 7.5 (515 reviews) | Not enough data | 7.4 (3329 reviews) | 
| **External data** | 7.5 (505 reviews) | Not enough data | 7.4 (3361 reviews) | 

#### Generative AI

| Feature | Wrike | Hiver | Smartsheet | 
|---|---|---|---|
| **AI Text Generation** | 6.4 (238 reviews) | Not enough data | 6.5 (1655 reviews) | 
| **AI Text Summarization** | 7.3 (102 reviews) | Not enough data | 6.5 (1662 reviews) | 

#### Agentic AI - Work Management

| Feature | Wrike | Hiver | Smartsheet | 
|---|---|---|---|
| **Autonomous Task Execution** | 7.4 (9 reviews) | Not enough data | 5.8 (364 reviews) | 
| **Multi-step Planning** | 8.0 (9 reviews) | Not enough data | 6.0 (364 reviews) | 
| **Cross-system Integration** | 8.1 (9 reviews) | Not enough data | 5.8 (363 reviews) | 
| **Natural Language Interaction** | 7.6 (9 reviews) | Not enough data | 5.9 (360 reviews) | 

### Project Collaboration

| Product | Score | Reviews |
|---|---|---|
| **Wrike** | 8.1/10 | 1268 |
| **Hiver** | N/A | N/A |
| **Smartsheet** | 7.7/10 | 8205 |

#### Communication

| Feature | Wrike | Hiver | Smartsheet | 
|---|---|---|---|
| **Chat** | Feature Not Available | Not enough data | 7.2 (5668 reviews) | 
| **Discussions** | 8.5 (1043 reviews) | Not enough data | 7.6 (6050 reviews) | 
| **External** | 7.8 (840 reviews) | Not enough data | 7.5 (5807 reviews) | 
| **Feedback** | Feature Not Available | Not enough data | 7.7 (5832 reviews) | 
| **Announcements** | Feature Not Available | Not enough data | Feature Not Available | 

#### Content & Documents

| Feature | Wrike | Hiver | Smartsheet | 
|---|---|---|---|
| **File Sharing** | 8.5 (1083 reviews) | Not enough data | 8.4 (7195 reviews) | 
| **Notes** | 8.6 (1070 reviews) | Not enough data | 8.4 (7131 reviews) | 
| **Search** | 8.0 (1071 reviews) | Not enough data | 8.0 (6875 reviews) | 
| **Versioning** | 8.0 (908 reviews) | Not enough data | 7.8 (6100 reviews) | 

#### Controls

| Feature | Wrike | Hiver | Smartsheet | 
|---|---|---|---|
| **Custom Views** | 8.2 (1003 reviews) | Not enough data | 8.0 (6474 reviews) | 
| **Followers** | 8.1 (907 reviews) | Not enough data | 7.6 (5489 reviews) | 
| **User Management** | 8.4 (993 reviews) | Not enough data | 8.2 (6810 reviews) | 
| **Calendars** | 8.0 (955 reviews) | Not enough data | Feature Not Available | 
| **Public Sharing** | 7.9 (812 reviews) | Not enough data | 7.9 (6087 reviews) | 

#### Project Management

| Feature | Wrike | Hiver | Smartsheet | 
|---|---|---|---|
| **Task Management** | 8.9 (1158 reviews) | Not enough data | 8.8 (7434 reviews) | 
| **Planning** | 8.6 (1110 reviews) | Not enough data | 8.7 (7305 reviews) | 
| **Visibility** | 8.6 (1105 reviews) | Not enough data | 8.6 (7176 reviews) | 
| **Integration** | 8.1 (899 reviews) | Not enough data | 7.9 (6153 reviews) | 

#### Remote Collaboration

| Feature | Wrike | Hiver | Smartsheet | 
|---|---|---|---|
| **Alignment** | 8.5 (995 reviews) | Not enough data | 8.4 (6566 reviews) | 
| **Accountability** | 8.6 (1027 reviews) | Not enough data | 8.5 (6743 reviews) | 
| **Connectivity** | 8.6 (993 reviews) | Not enough data | 8.4 (6632 reviews) | 
| **Offline Mode** | Feature Not Available | Not enough data | Feature Not Available | 

#### Generative AI

| Feature | Wrike | Hiver | Smartsheet | 
|---|---|---|---|
| **AI Text Generation** | 7.0 (141 reviews) | Not enough data | 6.3 (2275 reviews) | 
| **AI Text Summarization** | 6.1 (331 reviews) | Not enough data | 6.3 (2280 reviews) | 

#### Agentic AI - Project Collaboration

| Feature | Wrike | Hiver | Smartsheet | 
|---|---|---|---|
| **Multi-step Planning** | 7.5 (23 reviews) | Not enough data | 5.7 (429 reviews) | 
| **Cross-system Integration** | 7.0 (21 reviews) | Not enough data | 5.6 (432 reviews) | 

### Chatbots

| Product | Score | Reviews |
|---|---|---|
| **Wrike** | N/A | N/A |
| **Hiver** | N/A | N/A |
| **Smartsheet** | N/A | N/A |

#### Responses

| Feature | Wrike | Hiver | Smartsheet | 
|---|---|---|---|
| **Customization** | Not enough data | Not enough data | Not enough data | 
| **Control** | Not enough data | Not enough data | Not enough data | 
| **Route To Human** | Not enough data | Not enough data | Not enough data | 
| **Menu bars** | Not enough data | Not enough data | Not enough data | 
| **Drip sequences** | Not enough data | Not enough data | Not enough data | 

#### Platform

| Feature | Wrike | Hiver | Smartsheet | 
|---|---|---|---|
| **Live chat** | Not enough data | Not enough data | Not enough data | 
| **Integrations** | Not enough data | Not enough data | Not enough data | 
| **Branding** | Not enough data | Not enough data | Not enough data | 
| **Analytics** | Not enough data | Not enough data | Not enough data | 
| **A/B testing** | Not enough data | Not enough data | Not enough data | 
| **Role-based access** | Not enough data | Not enough data | Not enough data | 
| **Collection of information** | Not enough data | Not enough data | Not enough data | 

#### Generative AI

| Feature | Wrike | Hiver | Smartsheet | 
|---|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | Not enough data | Not enough data | 

### Conversational Support

| Product | Score | Reviews |
|---|---|---|
| **Wrike** | N/A | N/A |
| **Hiver** | 7.3/10 | 5 |
| **Smartsheet** | N/A | N/A |

#### Conversational Platform

| Feature | Wrike | Hiver | Smartsheet | 
|---|---|---|---|
| **Personalization** | Not enough data | Not enough data | Not enough data | 
| **Omnichannel** | Not enough data | Not enough data | Not enough data | 
| **Contextual Engagement** | Not enough data | Not enough data | Not enough data | 
| **Proactive Engagement** | Not enough data | Not enough data | Not enough data | 

#### Support Automation

| Feature | Wrike | Hiver | Smartsheet | 
|---|---|---|---|
| **Intelligent Routing** | Not enough data | Not enough data | Not enough data | 
| **Seamless Escalation** | Not enough data | Not enough data | Not enough data | 
| **Transcripts** | Not enough data | Not enough data | Not enough data | 
| **Self-Serve Support** | Not enough data | 7.3 (5 reviews) | Not enough data | 

#### Generative AI

| Feature | Wrike | Hiver | Smartsheet | 
|---|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | Not enough data | Not enough data | 

### Online Form Builder

| Product | Score | Reviews |
|---|---|---|
| **Wrike** | 8.3/10 | 132 |
| **Hiver** | N/A | N/A |
| **Smartsheet** | N/A | N/A |

#### Customization

| Feature | Wrike | Hiver | Smartsheet | 
|---|---|---|---|
| **Custom Fields** | 8.6 (113 reviews) | Not enough data | Not enough data | 
| **Conditional Logic** | 8.4 (103 reviews) | Not enough data | Not enough data | 
| **Multi-page Forms** | 8.8 (106 reviews) | Not enough data | Not enough data | 
| **Design** | 7.9 (110 reviews) | Not enough data | Not enough data | 

#### Additional Functionality

| Feature | Wrike | Hiver | Smartsheet | 
|---|---|---|---|
| **Embedded Forms** | 8.5 (92 reviews) | Not enough data | Not enough data | 
| **Offline Capability** | Feature Not Available | Not enough data | Not enough data | 
| **Notifications** | 8.6 (112 reviews) | Not enough data | Not enough data | 
| **Payments** | Feature Not Available | Not enough data | Not enough data | 
| **Mobile Forms** | 7.7 (85 reviews) | Not enough data | Not enough data | 

### Email Management

| Product | Score | Reviews |
|---|---|---|
| **Wrike** | N/A | N/A |
| **Hiver** | 7.8/10 | 411 |
| **Smartsheet** | N/A | N/A |

#### Sorting & Filtering

| Feature | Wrike | Hiver | Smartsheet | 
|---|---|---|---|
| **Attachment Search** | Not enough data | 8.1 (350 reviews) | Not enough data | 
| **Tags** | Not enough data | 8.8 (385 reviews) | Not enough data | 
| **AI Sorting** | Not enough data | 7.5 (330 reviews) | Not enough data | 
| **Predefined Rules** | Not enough data | 8.0 (347 reviews) | Not enough data | 

#### Integrations

| Feature | Wrike | Hiver | Smartsheet | 
|---|---|---|---|
| **Microsoft Outlook Integration** | Not enough data | 6.8 (286 reviews) | Not enough data | 
| **Gmail Integration** | Not enough data | 9.3 (396 reviews) | Not enough data | 
| **Apple Calendar Integration** | Not enough data | 7.1 (281 reviews) | Not enough data | 

#### Time Management

| Feature | Wrike | Hiver | Smartsheet | 
|---|---|---|---|
| **Unified Inbox** | Not enough data | 8.7 (351 reviews) | Not enough data | 
| **Email Automation** | Not enough data | 8.5 (344 reviews) | Not enough data | 
| **Snooze** | Not enough data | 8.0 (313 reviews) | Not enough data | 

#### Generative AI

| Feature | Wrike | Hiver | Smartsheet | 
|---|---|---|---|
| **AI Text Generation** | Not enough data | 7.5 (204 reviews) | Not enough data | 
| **AI Text-to-Speech** | Not enough data | 7.2 (199 reviews) | Not enough data | 
| **AI Text Summarization** | Not enough data | 7.4 (202 reviews) | Not enough data | 

#### Agentic AI - Email Management

| Feature | Wrike | Hiver | Smartsheet | 
|---|---|---|---|
| **Autonomous Task Execution** | Not enough data | 7.2 (31 reviews) | Not enough data | 
| **Cross-system Integration** | Not enough data | 7.2 (32 reviews) | Not enough data | 

### Product Lifecycle Management (PLM)

| Product | Score | Reviews |
|---|---|---|
| **Wrike** | N/A | N/A |
| **Hiver** | N/A | N/A |
| **Smartsheet** | N/A | N/A |

#### New Product Introduction

| Feature | Wrike | Hiver | Smartsheet | 
|---|---|---|---|
| **Ideation** | Not enough data | Not enough data | Not enough data | 
| **Time-to-market** | Not enough data | Not enough data | Not enough data | 
| **Cost estimating** | Not enough data | Not enough data | Not enough data | 
| **Product approval** | Not enough data | Not enough data | Not enough data | 

#### CAD

| Feature | Wrike | Hiver | Smartsheet | 
|---|---|---|---|
| **CAD Models** | Not enough data | Not enough data | Not enough data | 
| **CAD Options** | Not enough data | Not enough data | Not enough data | 
| **Conversion** | Not enough data | Not enough data | Not enough data | 

#### Collaboration

| Feature | Wrike | Hiver | Smartsheet | 
|---|---|---|---|
| **Supplier alignment** | Not enough data | Not enough data | Not enough data | 
| **Communication** | Not enough data | Not enough data | Not enough data | 
| **Development** | Not enough data | Not enough data | Not enough data | 
| **Document Management** | Not enough data | Not enough data | Not enough data | 

#### Product Data Management

| Feature | Wrike | Hiver | Smartsheet | 
|---|---|---|---|
| **Product Metadata** | Not enough data | Not enough data | Not enough data | 
| **Data Quality** | Not enough data | Not enough data | Not enough data | 
| **Version Control** | Not enough data | Not enough data | Not enough data | 

#### Bill of Materials

| Feature | Wrike | Hiver | Smartsheet | 
|---|---|---|---|
| **BOM management** | Not enough data | Not enough data | Not enough data | 
| **Multi-level BOM** | Not enough data | Not enough data | Not enough data | 
| **BOM Types** | Not enough data | Not enough data | Not enough data | 
| **BOM visualization** | Not enough data | Not enough data | Not enough data | 

#### Engineering Change Management

| Feature | Wrike | Hiver | Smartsheet | 
|---|---|---|---|
| **ECR Workflows** | Not enough data | Not enough data | Not enough data | 
| **Change Management** | Not enough data | Not enough data | Not enough data | 
| **ECO Management** | Not enough data | Not enough data | Not enough data | 

#### Simulation

| Feature | Wrike | Hiver | Smartsheet | 
|---|---|---|---|
| **Virtual Testing** | Not enough data | Not enough data | Not enough data | 
| **Analysis** | Not enough data | Not enough data | Not enough data | 
| **Optimization** | Not enough data | Not enough data | Not enough data | 

#### Analytics

| Feature | Wrike | Hiver | Smartsheet | 
|---|---|---|---|
| **Reporting** | Not enough data | Not enough data | Not enough data | 
| **Costing** | Not enough data | Not enough data | Not enough data | 
| **Product Intelligence** | Not enough data | Not enough data | Not enough data | 

#### Quality management

| Feature | Wrike | Hiver | Smartsheet | 
|---|---|---|---|
| **Quality planning** | Not enough data | Not enough data | Not enough data | 
| **Traceability** | Not enough data | Not enough data | Not enough data | 
| **Compliance** | Not enough data | Not enough data | Not enough data | 

#### Integration

| Feature | Wrike | Hiver | Smartsheet | 
|---|---|---|---|
| **ERP** | Not enough data | Not enough data | Not enough data | 
| **MES** | Not enough data | Not enough data | Not enough data | 
| **PIM** | Not enough data | Not enough data | Not enough data | 
| **Maintenance** | Not enough data | Not enough data | Not enough data | 

#### Generative AI

| Feature | Wrike | Hiver | Smartsheet | 
|---|---|---|---|
| **AI Text Summarization** | Not enough data | Not enough data | Not enough data | 
| **AI Image-to-Text** | Not enough data | Not enough data | Not enough data | 

### Customer Service Automation

| Product | Score | Reviews |
|---|---|---|
| **Wrike** | N/A | N/A |
| **Hiver** | N/A | N/A |
| **Smartsheet** | N/A | N/A |

#### Customer Support

| Feature | Wrike | Hiver | Smartsheet | 
|---|---|---|---|
| **Text** | Not enough data | Not enough data | Not enough data | 
| **Speech** | Not enough data | Not enough data | Not enough data | 
| **Knowledge Base** | Not enough data | Not enough data | Not enough data | 

#### Automation

| Feature | Wrike | Hiver | Smartsheet | 
|---|---|---|---|
| **Ticket Resolution** | Not enough data | Not enough data | Not enough data | 
| **Customization** | Not enough data | Not enough data | Not enough data | 
| **Intelligent Routing** | Not enough data | Not enough data | Not enough data | 

#### Artificial Intelligence

| Feature | Wrike | Hiver | Smartsheet | 
|---|---|---|---|
| **Learning** | Not enough data | Not enough data | Not enough data | 
| **Language** | Not enough data | Not enough data | Not enough data | 
| **Conversational AI** | Not enough data | Not enough data | Not enough data | 

### Live Chat

| Product | Score | Reviews |
|---|---|---|
| **Wrike** | N/A | N/A |
| **Hiver** | 6.5/10 | 213 |
| **Smartsheet** | N/A | N/A |

#### Generative AI

| Feature | Wrike | Hiver | Smartsheet | 
|---|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | Not enough data | Not enough data | 
| **AI Text-to-Speech** | Not enough data | Not enough data | Not enough data | 

#### Communication

| Feature | Wrike | Hiver | Smartsheet | 
|---|---|---|---|
| **Pop-up Chat** | Not enough data | Not enough data | Not enough data | 
| **Notifications** | Not enough data | Not enough data | Not enough data | 
| **Targeted Emails** | Not enough data | Not enough data | Not enough data | 
| **In-App Messaging** | Not enough data | Not enough data | Not enough data | 
| **Co-Browsing** | Not enough data | Not enough data | Not enough data | 

####  Internal Use

| Feature | Wrike | Hiver | Smartsheet | 
|---|---|---|---|
| **Customization ** | Not enough data | 7.8 (160 reviews) | Not enough data | 
| **Conversation Archiving** | Not enough data | Not enough data | Not enough data | 
| **Lead Development** | Not enough data | Not enough data | Not enough data | 
| **Knowledge Base** | Not enough data | Not enough data | Not enough data | 
| **Team Inbox ** | Not enough data | Not enough data | Not enough data | 
| **Customer Profiles** | Not enough data | Not enough data | Not enough data | 

### Customer Self-Service

| Product | Score | Reviews |
|---|---|---|
| **Wrike** | N/A | N/A |
| **Hiver** | 8.4/10 | 8 |
| **Smartsheet** | N/A | N/A |

#### Generative AI

| Feature | Wrike | Hiver | Smartsheet | 
|---|---|---|---|
| **AI Text Summarization** | Not enough data | 8.6 (6 reviews) | Not enough data | 

#### Self-Service Experience

| Feature | Wrike | Hiver | Smartsheet | 
|---|---|---|---|
| **Knowledge Base** | Not enough data | 8.6 (7 reviews) | Not enough data | 
| **Searchable Articles** | Not enough data | 8.3 (7 reviews) | Not enough data | 
| **Community Forums** | Not enough data | 8.6 (7 reviews) | Not enough data | 
| **Mobile Optimization** | Not enough data | 8.3 (7 reviews) | Not enough data | 
| **Personalization** | Not enough data | 8.3 (7 reviews) | Not enough data | 

#### Self-Service Platform

| Feature | Wrike | Hiver | Smartsheet | 
|---|---|---|---|
| **Branding** | Not enough data | 8.6 (7 reviews) | Not enough data | 
| **Automation** | Not enough data | 8.6 (7 reviews) | Not enough data | 
| **Artificial Intelligence** | Not enough data | 8.8 (7 reviews) | Not enough data | 
| **Integrations** | Not enough data | 8.8 (7 reviews) | Not enough data | 

#### Agentic AI - Customer Self-Service

| Feature | Wrike | Hiver | Smartsheet | 
|---|---|---|---|
| **Autonomous Task Execution** | Not enough data | 8.6 (6 reviews) | Not enough data | 
| **Multi-step Planning** | Not enough data | 8.6 (6 reviews) | Not enough data | 
| **Cross-system Integration** | Not enough data | 8.3 (6 reviews) | Not enough data | 
| **Adaptive Learning** | Not enough data | 7.8 (6 reviews) | Not enough data | 
| **Natural Language Interaction** | Not enough data | 7.8 (6 reviews) | Not enough data | 
| **Proactive Assistance** | Not enough data | 8.1 (6 reviews) | Not enough data | 
| **Decision Making** | Not enough data | 8.3 (6 reviews) | Not enough data | 

### Social Customer Service

| Product | Score | Reviews |
|---|---|---|
| **Wrike** | N/A | N/A |
| **Hiver** | N/A | N/A |
| **Smartsheet** | N/A | N/A |

#### Generative AI

| Feature | Wrike | Hiver | Smartsheet | 
|---|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | Not enough data | Not enough data | 

#### Process

| Feature | Wrike | Hiver | Smartsheet | 
|---|---|---|---|
| **Mentions** | Not enough data | Not enough data | Not enough data | 
| **Tickets** | Not enough data | Not enough data | Not enough data | 
| **Macros** | Not enough data | Not enough data | Not enough data | 

#### Channels

| Feature | Wrike | Hiver | Smartsheet | 
|---|---|---|---|
| **Email** | Not enough data | Not enough data | Not enough data | 
| **Social** | Not enough data | Not enough data | Not enough data | 
| **Live Chat** | Not enough data | Not enough data | Not enough data | 
| **Phone** | Not enough data | Not enough data | Not enough data | 
| **Text** | Not enough data | Not enough data | Not enough data | 

#### Insight

| Feature | Wrike | Hiver | Smartsheet | 
|---|---|---|---|
| **Surveys** | Not enough data | Not enough data | Not enough data | 
| **Reporting** | Not enough data | Not enough data | Not enough data | 
| **Visitor Activity** | Not enough data | Not enough data | Not enough data | 
| **Help Desk** | Not enough data | Not enough data | Not enough data | 

### Digital Customer Service Platforms

| Product | Score | Reviews |
|---|---|---|
| **Wrike** | N/A | N/A |
| **Hiver** | 9.0/10 | 5 |
| **Smartsheet** | N/A | N/A |

#### Generative AI

| Feature | Wrike | Hiver | Smartsheet | 
|---|---|---|---|
| **AI Text Generation** | Not enough data | 9.0 (5 reviews) | Not enough data | 
| **AI Text Summarization** | Not enough data | 9.0 (5 reviews) | Not enough data | 

### Online Proofing

| Product | Score | Reviews |
|---|---|---|
| **Wrike** | 8.0/10 | 52 |
| **Hiver** | N/A | N/A |
| **Smartsheet** | N/A | N/A |

#### Proofing Features - Online Proofing

| Feature | Wrike | Hiver | Smartsheet | 
|---|---|---|---|
| **Smart Compare** | 8.1 (47 reviews) | Not enough data | Not enough data | 
| **Image Recognition and Tagging** | Feature Not Available | Not enough data | Not enough data | 
| **Gridlines and Rulers** | Feature Not Available | Not enough data | Not enough data | 

#### Platform - Online Proofing

| Feature | Wrike | Hiver | Smartsheet | 
|---|---|---|---|
| **Dashboard** | 8.2 (49 reviews) | Not enough data | Not enough data | 
| **Integrations with Creative Tools** | 7.4 (47 reviews) | Not enough data | Not enough data | 
| **Integrations with Project Management Tools** | 7.5 (47 reviews) | Not enough data | Not enough data | 
| **Version Management** | 8.3 (45 reviews) | Not enough data | Not enough data | 
| **Brand Compliance** | Feature Not Available | Not enough data | Not enough data | 

#### Workflow and Collaboration - Online Proofing

| Feature | Wrike | Hiver | Smartsheet | 
|---|---|---|---|
| **Workflow Templates** | 8.2 (47 reviews) | Not enough data | Not enough data | 
| **Notifications** | 8.6 (50 reviews) | Not enough data | Not enough data | 

### AI IT Agents

| Product | Score | Reviews |
|---|---|---|
| **Wrike** | N/A | N/A |
| **Hiver** | N/A | N/A |
| **Smartsheet** | N/A | N/A |

#### Automation - AI IT Agents

| Feature | Wrike | Hiver | Smartsheet | 
|---|---|---|---|
| **Document Processing** | Not enough data | Not enough data | Not enough data | 
| **Feedback Collection** | Not enough data | Not enough data | Not enough data | 

#### Autonomy - AI IT Agents

| Feature | Wrike | Hiver | Smartsheet | 
|---|---|---|---|
| **Adaptive Responses** | Not enough data | Not enough data | Not enough data | 
| **Task Execution** | Not enough data | Not enough data | Not enough data | 
| **Independent Decision Making** | Not enough data | Not enough data | Not enough data | 
| **Problem Solving** | Not enough data | Not enough data | Not enough data | 

#### IT Ticket Management - AI IT Agents

| Feature | Wrike | Hiver | Smartsheet | 
|---|---|---|---|
| **Ticket Status Updates** | Not enough data | Not enough data | Not enough data | 
| **SLA Monitoring** | Not enough data | Not enough data | Not enough data | 
| **Ticket Categorization** | Not enough data | Not enough data | Not enough data | 
| **Ticket Assignment** | Not enough data | Not enough data | Not enough data | 
| **Automated Ticket Creation** | Not enough data | Not enough data | Not enough data | 

#### IT Support Automation - AI IT Agents

| Feature | Wrike | Hiver | Smartsheet | 
|---|---|---|---|
| **Knowledge Base Utilization** | Not enough data | Not enough data | Not enough data | 
| **Workflow Automation** | Not enough data | Not enough data | Not enough data | 
| **Real-Time Troubleshooting** | Not enough data | Not enough data | Not enough data | 
| **User Self-Service Assistance** | Not enough data | Not enough data | Not enough data | 
| **Proactive Issue Detection** | Not enough data | Not enough data | Not enough data | 

### Google Workspace Communication Tools

| Product | Score | Reviews |
|---|---|---|
| **Wrike** | N/A | N/A |
| **Hiver** | 7.2/10 | 6 |
| **Smartsheet** | N/A | N/A |

#### Agentic AI - Google Workspace Communication Tools

| Feature | Wrike | Hiver | Smartsheet | 
|---|---|---|---|
| **Cross-system Integration** | Not enough data | 7.2 (6 reviews) | Not enough data | 

### Marketing Resource Management

| Product | Score | Reviews |
|---|---|---|
| **Wrike** | N/A | N/A |
| **Hiver** | N/A | N/A |
| **Smartsheet** | N/A | N/A |

#### Agentic AI - Marketing Resource Management

| Feature | Wrike | Hiver | Smartsheet | 
|---|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | Not enough data | 

### Event Planning

| Product | Score | Reviews |
|---|---|---|
| **Wrike** | N/A | N/A |
| **Hiver** | N/A | N/A |
| **Smartsheet** | N/A | N/A |

#### Agentic AI - Event Planning

| Feature | Wrike | Hiver | Smartsheet | 
|---|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | Not enough data | 

### Time Tracking

| Product | Score | Reviews |
|---|---|---|
| **Wrike** | 8.1/10 | 659 |
| **Hiver** | N/A | N/A |
| **Smartsheet** | N/A | N/A |

#### Time Tracking

| Feature | Wrike | Hiver | Smartsheet | 
|---|---|---|---|
| **Ease of Completing Timesheets** | 8.3 (503 reviews) | Not enough data | Not enough data | 
| **Tracking Time to Project/Task** | 8.7 (593 reviews) | Not enough data | Not enough data | 
| **Billable Time Rate Management** | 8.0 (407 reviews) | Not enough data | Not enough data | 

#### Client Invoicing

| Feature | Wrike | Hiver | Smartsheet | 
|---|---|---|---|
| **Invoice Creation and Delivery** | 7.2 (319 reviews) | Not enough data | Not enough data | 
| **Electronic Payments** | Feature Not Available | Not enough data | Not enough data | 
| **Project Accounting / Revenue Recognition** | 7.5 (328 reviews) | Not enough data | Not enough data | 

#### Mobile Time Tracking

| Feature | Wrike | Hiver | Smartsheet | 
|---|---|---|---|
| **Time Tracking** | 8.3 (464 reviews) | Not enough data | Not enough data | 

#### Administration

| Feature | Wrike | Hiver | Smartsheet | 
|---|---|---|---|
| **Business Tool Integration** | 7.9 (381 reviews) | Not enough data | Not enough data | 
| **Workflow** | 8.4 (520 reviews) | Not enough data | Not enough data | 
| **Automated Reminders** | 8.5 (517 reviews) | Not enough data | Not enough data | 
| **Policy Compliance Management** | 7.8 (357 reviews) | Not enough data | Not enough data | 
| **User, Role, and Access Management** | 8.6 (514 reviews) | Not enough data | Not enough data | 

#### Platform

| Feature | Wrike | Hiver | Smartsheet | 
|---|---|---|---|
| **Reporting** | 8.2 (501 reviews) | Not enough data | Not enough data | 
| **APIs / Integration** | 7.7 (379 reviews) | Not enough data | Not enough data | 
| **Internationalization** | 7.7 (348 reviews) | Not enough data | Not enough data | 
| **Performance and Reliability** | 8.5 (530 reviews) | Not enough data | Not enough data | 
| **Mobile User Support** | 7.8 (426 reviews) | Not enough data | Not enough data | 
| **Offline** | Feature Not Available | Not enough data | Not enough data | 

### AI Agents

| Product | Score | Reviews |
|---|---|---|
| **Wrike** | N/A | N/A |
| **Hiver** | N/A | N/A |
| **Smartsheet** | N/A | N/A |

#### Agentic AI - AI Agents

| Feature | Wrike | Hiver | Smartsheet | 
|---|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | Not enough data | 

---
## Categories

**Unique to Wrike (17):** [Project Collaboration Software](https://www.g2.com/categories/project-collaboration), [Work Management Software](https://www.g2.com/categories/work-management), [Marketing Calendar  Software](https://www.g2.com/categories/marketing-calendar), [Kanban Project Management Software](https://www.g2.com/categories/kanban-project-management), [Objectives and Key Results (OKR) Software](https://www.g2.com/categories/objectives-and-key-results-okr), [Workflow Management Software](https://www.g2.com/categories/workflow-management), [Project and Portfolio Management Software](https://www.g2.com/categories/project-and-portfolio-management), [Online Proofing Software](https://www.g2.com/categories/online-proofing), [Online Form Builder Software](https://www.g2.com/categories/online-form-builder), [Task Management Software](https://www.g2.com/categories/task-management-software), [Event Planning Software](https://www.g2.com/categories/event-planning), [Bug Tracking Software](https://www.g2.com/categories/bug-tracking), [Time Tracking Software](https://www.g2.com/categories/time-tracking-software), [Product Lifecycle Management (PLM) Software](https://www.g2.com/categories/product-lifecycle-management-plm), [Professional Services Automation Software](https://www.g2.com/categories/professional-services-automation), [Project Management Software](https://www.g2.com/categories/project-management), [Marketing Resource Management Software](https://www.g2.com/categories/marketing-resource-management)

**Unique to Hiver (14):** [Shared Inbox Software](https://www.g2.com/categories/shared-inbox), [Email Management Software](https://www.g2.com/categories/email-management), [Digital Customer Service Platforms](https://www.g2.com/categories/digital-customer-service-platforms), [Customer Communications Management Software](https://www.g2.com/categories/customer-communications-management), [Live Chat Software](https://www.g2.com/categories/live-chat), [Help Desk Software](https://www.g2.com/categories/help-desk), [Customer Self-Service Software](https://www.g2.com/categories/customer-self-service), [Complaint Management Software](https://www.g2.com/categories/complaint-management), [Conversational Support Software](https://www.g2.com/categories/conversational-support), [Social Customer Service Software](https://www.g2.com/categories/social-customer-service), [Customer Service Automation Software](https://www.g2.com/categories/customer-service-automation), [Google Workspace Communication Tools ](https://www.g2.com/categories/google-workspace-communication-tools), [AI IT Agents Software](https://www.g2.com/categories/ai-it-agents), [Chatbots Software](https://www.g2.com/categories/chatbots)

**Unique to Smartsheet (8):** [Project Collaboration Software](https://www.g2.com/categories/project-collaboration), [Work Management Software](https://www.g2.com/categories/work-management), [Marketing Calendar  Software](https://www.g2.com/categories/marketing-calendar), [Privacy Impact Assessment (PIA) Software](https://www.g2.com/categories/privacy-impact-assessment-pia), [Workflow Management Software](https://www.g2.com/categories/workflow-management), [Project and Portfolio Management Software](https://www.g2.com/categories/project-and-portfolio-management), [Task Management Software](https://www.g2.com/categories/task-management-software), [Project Management Software](https://www.g2.com/categories/project-management)


---
## Reviewer Demographics

### By Company Size

| Segment | Wrike | Hiver | Smartsheet | 
|---|---|---|---|
| **Small-Business** | 35.4% | 66.8% | 33.6% | 
| **Mid-Market** | 43.1% | 27.3% | 41.3% | 
| **Enterprise** | 21.5% | 5.9% | 25.1% | 

### By Industry

#### Wrike

- **Marketing and Advertising:** 19.4%
- **Computer Software:** 7.5%
- **Information Technology and Services:** 7.5%
- **Higher Education:** 4.2%
- **Financial Services:** 3.7%
- **Non-Profit Organization Management:** 3.3%
- **Education Management:** 2.3%
- **Hospital & Health Care:** 2.1%
- **Consumer Goods:** 2.1%
- **Retail:** 1.9%
- **Other:** 46.2%

#### Hiver

- **Computer Software:** 6.9%
- **Information Technology and Services:** 5.6%
- **Marketing and Advertising:** 5.4%
- **Accounting:** 4.8%
- **Financial Services:** 4.1%
- **Retail:** 3.8%
- **Leisure, Travel & Tourism:** 3.6%
- **Logistics and Supply Chain:** 3.5%
- **Real Estate:** 3.1%
- **Consumer Services:** 2.6%
- **Other:** 56.7%

#### Smartsheet

- **Information Technology and Services:** 7.6%
- **Construction:** 7.3%
- **Hospital & Health Care:** 5.2%
- **Marketing and Advertising:** 4.6%
- **Computer Software:** 4.6%
- **Non-Profit Organization Management:** 2.8%
- **Higher Education:** 2.8%
- **Financial Services:** 2.5%
- **Biotechnology:** 2.4%
- **Manufacturing:** 2.3%
- **Other:** 58.0%

---
## Alternatives

### Alternatives to Wrike

- [ClickUp](https://www.g2.com/products/clickup/reviews) — 4.6/5 stars (12525 reviews)
- [Hive](https://www.g2.com/products/hive-hive-hive/reviews) — 4.6/5 stars (666 reviews)
- [Teamwork.com](https://www.g2.com/products/teamwork-com/reviews) — 4.4/5 stars (1215 reviews)
- [monday Work Management](https://www.g2.com/products/monday-com/reviews) — 4.7/5 stars (15425 reviews)
- [Asana](https://www.g2.com/products/asana/reviews) — 4.4/5 stars (13670 reviews)
- [Workfront](https://www.g2.com/products/workfront/reviews) — 4.1/5 stars (1227 reviews)
- [Zoho Projects](https://www.g2.com/products/zoho-projects/reviews) — 4.3/5 stars (552 reviews)
- [Scoro](https://www.g2.com/products/scoro/reviews) — 4.5/5 stars (495 reviews)
- [Basecamp](https://www.g2.com/products/basecamp/reviews) — 4.1/5 stars (5486 reviews)
- [Microsoft Project & Portfolio Management](https://www.g2.com/products/microsoft-microsoft-project-portfolio-management/reviews) — 4.0/5 stars (1627 reviews)

### Alternatives to Hiver

- [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) — 4.3/5 stars (6949 reviews)
- [Front](https://www.g2.com/products/front/reviews) — 4.7/5 stars (2468 reviews)
- [Freshdesk](https://www.g2.com/products/freshdesk/reviews) — 4.4/5 stars (3750 reviews)
- [Help Scout](https://www.g2.com/products/help-scout/reviews) — 4.4/5 stars (428 reviews)
- [Gmelius](https://www.g2.com/products/gmelius/reviews) — 4.4/5 stars (776 reviews)
- [Missive](https://www.g2.com/products/missive/reviews) — 4.7/5 stars (837 reviews)
- [Drag](https://www.g2.com/products/drag/reviews) — 4.5/5 stars (261 reviews)
- [Fin](https://www.g2.com/products/fin/reviews) — 4.5/5 stars (3858 reviews)
- [Zoho Desk](https://www.g2.com/products/zoho-desk/reviews) — 4.4/5 stars (7641 reviews)
- [LiveAgent](https://www.g2.com/products/liveagent/reviews) — 4.5/5 stars (1538 reviews)

### Alternatives to Smartsheet

- [monday Work Management](https://www.g2.com/products/monday-com/reviews) — 4.7/5 stars (15425 reviews)
- [ClickUp](https://www.g2.com/products/clickup/reviews) — 4.6/5 stars (12525 reviews)
- [Asana](https://www.g2.com/products/asana/reviews) — 4.4/5 stars (13670 reviews)
- [Teamwork.com](https://www.g2.com/products/teamwork-com/reviews) — 4.4/5 stars (1215 reviews)
- [Basecamp](https://www.g2.com/products/basecamp/reviews) — 4.1/5 stars (5486 reviews)
- [Microsoft Project & Portfolio Management](https://www.g2.com/products/microsoft-microsoft-project-portfolio-management/reviews) — 4.0/5 stars (1627 reviews)
- [Workfront](https://www.g2.com/products/workfront/reviews) — 4.1/5 stars (1227 reviews)
- [Zoho Projects](https://www.g2.com/products/zoho-projects/reviews) — 4.3/5 stars (552 reviews)
- [GanttPRO](https://www.g2.com/products/ganttpro-ganttpro/reviews) — 4.8/5 stars (583 reviews)
- [Quickbase](https://www.g2.com/products/quickbase/reviews) — 4.5/5 stars (1548 reviews)

---
## Top Discussions

### Wrike

- Title: [What is wrike used for?](https://www.g2.com/discussions/what-is-wrike-used-for) — 14 comments
  > **Top comment:** "Project management "
- Title: [Are there additional capabilities beyond project management? Seems like it going through this review process.](https://www.g2.com/discussions/are-there-additional-capabilities-beyond-project-management-seems-like-it-going-through-this-review-process) — 9 comments, 1 upvote
  > **Top comment:** "What specifically is it that you want to know? "
- Title: [What is Wrike used for?](https://www.g2.com/discussions/wrike-what-is-wrike-used-for) — 3 comments
  > **Top comment:** "PROJECT MANAGEMENT AND TIME MANAGEMENT"
- Title: [What are the features of project management?](https://www.g2.com/discussions/wrike-what-are-the-features-of-project-management) — 2 comments
  > **Top comment:** " - Gantt chart view for projects
 - Ability to create projects for templates and base dates on a specific starting or ending date
 - Resource and time..."
- Title: [Is wrike any good?](https://www.g2.com/discussions/is-wrike-any-good) — 2 comments
  > **Top comment:** "not that useful"

### Hiver

- Title: [How can i separate Hiver tickets from my own emails in Gmail?](https://www.g2.com/discussions/how-can-i-separate-hiver-tickets-from-my-own-emails-in-gmail) — 1 comment, 1 upvote
  > **Top comment:** "We just create a filter that auto archives anything in the Shared Inbox from Hiver so that those emails only show up in the Hiver folder. "
- Title: [Is there a way to make pending items show up in my hiver inbox? Right now, they are separate.](https://www.g2.com/discussions/33985-is-there-a-way-to-make-pending-items-show-up-in-my-hiver-inbox-right-now-they-are-separate) — 1 comment, 1 upvote
  > **Top comment:** "Hi Makisha, 
I am Pratibha from the Product team at Hiver. 

As of now, there's no way to show Pending conversations assigned to you in your Inbox. But I..."
- Title: [What is the future development direction for Hiver?](https://www.g2.com/discussions/27934-what-is-the-future-development-direction-for-hiver) — 1 comment
  > **Top comment:** "Hi George. Thanks for being a Hiver champion over the years. I'm Niraj, founder and CEO at Hiver. Hope you remembers our communication from a few years back..."

### Smartsheet

- Title: [What can smartsheet be used for?](https://www.g2.com/discussions/what-can-smartsheet-be-used-for) — 57 comments
  > **Top comment:** "It has a wide range of functionalities for project management or even asset management. "
- Title: [Why is smartsheet bad?](https://www.g2.com/discussions/why-is-smartsheet-bad) — 34 comments
  > **Top comment:** "This is a question that begs more context. What are you looking to have that Smartsheet does not provide? Conversely, anytime you choose a tool, you need to..."
- Title: [Can I use smartsheet for free?](https://www.g2.com/discussions/can-i-use-smartsheet-for-free) — 10 comments, 1 upvote
  > **Top comment:** "Yes, the basic functionality works for free. "
- Title: [Is smartsheet good?](https://www.g2.com/discussions/is-smartsheet-good) — 8 comments, 6 upvotes
  > **Top comment:** "No, Smartsheet is GREAT!!!  Far exceeds anything Excel can do!!!!!"
- Title: [Will there be document capability in the future?](https://www.g2.com/discussions/will-there-be-document-capability-in-the-future) — 5 comments, 1 upvote
  > **Top comment:** "You can add any Word docs or Excel spreadsheets as attachments to your worksheet instead of at a line level.  Click the paperclip on the far right side of..."

---
**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/wrike-vs-hiver-vs-smartsheet)