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Compare Workiz and mHelpDesk 
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At a Glance
Market Segments
Small-Business (95.7% of reviews)
Small-Business (43.1% of reviews)
Entry-Level Pricing
$187.00 1 Members Per Month
No pricing available
Workiz
Star Rating
(221)4.5 out of 5
Market Segments
Small-Business (95.7% of reviews)
Pros & Cons
Entry-Level Pricing
$187.00 1 Members Per Month
Browse all 4 pricing plansmHelpDesk
Star Rating
(145)4.0 out of 5
Market Segments
Small-Business (43.1% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about mHelpDeskSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Workiz excels in overall user satisfaction, boasting a significantly higher G2 Score compared to mHelpDesk. Users appreciate its intuitive interface and comprehensive features that streamline field service operations, making it a preferred choice for many businesses.
- Users say that Workiz offers a more robust set of features, including real-time job scheduling and integrated communication tools, which help teams stay organized and minimize missed appointments. In contrast, mHelpDesk users have noted some limitations in functionality, particularly for more complex workflows.
- Reviewers mention that Workiz's high integration capabilities allow it to function as an all-in-one tool for invoicing, scheduling, payments, and CRM, promoting productivity. Meanwhile, mHelpDesk is praised for its step-by-step instructions that cater to users who may not be tech-savvy, but it lacks the same level of integration.
- According to verified reviews, Workiz shines in ease of setup and administration, with users highlighting its quick onboarding process and user-friendly design. In contrast, mHelpDesk has received feedback indicating that some users find the setup process more challenging.
- Users report that Workiz provides superior support, with many praising the quality of assistance they receive. They appreciate the responsiveness and helpfulness of the support team, while mHelpDesk users have expressed mixed feelings about the support experience, despite some positive interactions.
- Reviewers mention that Workiz's ability to integrate phone and text communication into its platform is a game-changer, allowing for seamless tracking of conversations related to jobs. This feature enhances overall efficiency, whereas mHelpDesk, while user-friendly, does not offer the same level of integrated communication capabilities.
Pricing
Entry-Level Pricing
Workiz
Kickstart
$187.00
1 Members Per Month
The perfect starter kit.
- Scheduling
- 2 Automations
- Jobs, estimates & invoices
mHelpDesk
No pricing availableFree Trial
Workiz
Free Trial is available
mHelpDesk
Free Trial is available
Ratings
Meets Requirements
8.7
158
8.2
113
Ease of Use
8.8
163
8.3
115
Ease of Setup
8.7
127
7.6
45
Ease of Admin
9.1
105
8.0
45
Quality of Support
8.7
157
8.2
114
Has the product been a good partner in doing business?
9.0
107
7.6
45
Product Direction (% positive)
9.3
137
7.0
113
Features by Category
Bill Generation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Bill Processing
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Integration
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Billing
Not enough data
Not enough data
Operations
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Resource Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customer Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Service Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Business Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
7.8
45
Not enough data
6.3
25
Not enough data
Before the Job
8.5
117
8.0
57
8.8
112
7.9
53
8.7
111
8.1
53
8.4
103
7.9
52
On the Job
8.3
107
7.4
11
8.3
113
8.1
55
7.6
77
7.8
6
8.7
110
8.0
46
8.2
99
8.1
6
After the Job
8.3
109
8.1
56
8.3
105
8.0
47
8.8
112
8.1
42
8.1
91
8.1
38
Agentic AI - Field Service Management
8.6
7
Not enough data
7.9
7
Not enough data
8.3
7
Not enough data
Agentic AI - Accounting & Finance
Not enough data
Not enough data
Categories
Categories
Shared Categories
Workiz and mHelpDesk are categorized as Field Service Management
Unique Categories
Workiz is categorized as Roofing
mHelpDesk is categorized as Billing and Repair Shop
Reviews
Reviewers' Company Size
Workiz
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
mHelpDesk
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Construction
33.3%
Consumer Services
23.8%
Transportation/Trucking/Railroad
4.8%
Electrical/Electronic Manufacturing
4.3%
Retail
3.8%
Other
30.0%
Hospital & Health Care
10.0%
Education Management
9.2%
Utilities
6.2%
Real Estate
4.6%
Insurance
4.6%
Other
65.4%
Discussions
How do I transfer or patch over a call from our main WorkIz phone number to the next available extension/number? Also, Is there a way to sync the WorkIz work schedule to any of our other Calendar apps such as Google Calendar, Outlook, or Calendly??
1 Comment
TE
Hey, Raymond!
We’re happy to help! Workiz does have an integrated phone system with tons of capabilities. You can easily set up a second number on the call...Read more
How much is Workiz software?
1 Comment
KC
My small company has less than 5 people with room to grow. We picked the standard plan, which required an up-front investment of $2028. We also pay monthly...Read more
mHelpDesk has no discussions with answers
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