# Workday HCM vs Zendesk for Customer Service Comparison

| | Workday HCM | Zendesk for Customer Service | 
|---|---|---|
| **Star Rating** | 4.1 out of 5 | 4.3 out of 5 | 
| **Total Reviews** | 1,692 | 6,995 | 
| **Largest Market Segment** | Enterprise (71.5% of reviews) | Mid-Market (45.8% of reviews) | 
| **Entry Level Price** | No pricing available | $19.00 1 user per month billed annually | 

---
## Top Pros & Cons

### Workday HCM

Pros:
- Ease of Use (153 reviews)
- Comprehensive Features (55 reviews)

Cons:
- Limited Customization (40 reviews)
- Poor Interface Design (37 reviews)

### Zendesk for Customer Service

Pros:
- Ease of Use (526 reviews)
- Features (395 reviews)

Cons:
- Missing Features (216 reviews)
- Limited Features (180 reviews)

---
## Ratings Comparison
| Rating | Workday HCM | Zendesk for Customer Service | 
|---|---|---|
  | **Meets Requirements** | 8.6 (1273 reviews) | 8.6 (5220 reviews) | 
  | **Ease of Use** | 8.2 (1293 reviews) | 8.6 (5448 reviews) | 
  | **Ease of Setup** | 7.7 (366 reviews) | 8.0 (3349 reviews) | 
  | **Ease of Admin** | 7.8 (300 reviews) | 8.2 (3150 reviews) | 
  | **Quality of Support** | 8.2 (996 reviews) | 8.4 (5000 reviews) | 
  | **Has the product been a good partner in doing business?** | 8.3 (282 reviews) | 8.4 (3073 reviews) | 
  | **Product Direction (% positive)** | 8.1 (1227 reviews) | 8.0 (4869 reviews) | 

---
## Pricing

### Workday HCM

#### Entry-Level Pricing

No pricing available

#### Free Trial

No information available

### Zendesk for Customer Service

#### Entry-Level Pricing

Plan: Support Only (Team)

Price: $19.00 1 user per month billed annually

Description: Integrated customer support

Key Features:
- Email & social media 
- Web widget & mobile SDK
- Pre-defined business rules

[Browse all 5 editions](https://www.g2.com/products/zendesk-for-customer-service/pricing)

#### Free Trial

Yes

---
## Features Comparison By Category

### Help Desk

| Product | Score | Reviews |
|---|---|---|
| **Workday HCM** | N/A | N/A |
| **Zendesk for Customer Service** | 8.2/10 | 3763 |

#### Ticket and Case Management

| Feature | Workday HCM | Zendesk for Customer Service | 
|---|---|---|
| **Ticket creation user experience** | Not enough data | 8.8 (2602 reviews) ✓ Verified | 
| **Ticket response user experience** | Not enough data | 8.7 (2648 reviews) ✓ Verified | 
| **Workflow** | Not enough data | 8.5 (2595 reviews) ✓ Verified | 
| **Response Automation** | Not enough data | 8.4 (2403 reviews) ✓ Verified | 
| **SLA Management** | Not enough data | 8.2 (1941 reviews) ✓ Verified | 
| **Attachments/Screencasts** | Not enough data | 8.4 (2413 reviews) ✓ Verified | 
| **Ticket Collaboration** | Not enough data | 8.6 (2429 reviews) ✓ Verified | 
| **Customer and Contacts Database** | Not enough data | 8.3 (1877 reviews) ✓ Verified | 

#### Generative AI

| Feature | Workday HCM | Zendesk for Customer Service | 
|---|---|---|
| **AI Text Generation** | Not enough data | 7.6 (391 reviews) | 
| **AI Text Summarization** | Not enough data | 7.6 (388 reviews) | 

#### Agentic AI - Help Desk

| Feature | Workday HCM | Zendesk for Customer Service | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | 7.8 (251 reviews) | 
| **Natural Language Interaction** | Not enough data | 7.9 (246 reviews) | 
| **Proactive Assistance** | Not enough data | 8.0 (249 reviews) | 

#### Communication Channels

| Feature | Workday HCM | Zendesk for Customer Service | 
|---|---|---|
| **Customer Portal** | Not enough data | 8.5 (2073 reviews) ✓ Verified | 
| **Email to Case** | Not enough data | 8.8 (2359 reviews) ✓ Verified | 
| **Chat/Live Support** | Not enough data | 8.4 (1761 reviews) ✓ Verified | 
| **Social Integration** | Not enough data | 8.0 (1437 reviews) ✓ Verified | 
| **Voice** | Not enough data | 8.0 (1343 reviews) ✓ Verified | 

#### Platform

| Feature | Workday HCM | Zendesk for Customer Service | 
|---|---|---|
| **Mobile User Support** | Not enough data | 7.8 (1392 reviews) ✓ Verified | 
| **Customization ** | Not enough data | 8.0 (1791 reviews) ✓ Verified | 
| **User, Role, and Access Management** | Not enough data | 8.3 (1970 reviews) ✓ Verified | 
| **Integration** | Not enough data | 8.2 (1799 reviews) ✓ Verified | 
| **Reporting** | Not enough data | 7.9 (2410 reviews) ✓ Verified | 
| **Dashboards** | Not enough data | 8.0 (2434 reviews) ✓ Verified | 

### Core HR

| Product | Score | Reviews |
|---|---|---|
| **Workday HCM** | 8.1/10 | 639 |
| **Zendesk for Customer Service** | N/A | N/A |

#### Core HR

| Feature | Workday HCM | Zendesk for Customer Service | 
|---|---|---|
| **Organization Management** | 8.6 (407 reviews) | Not enough data | 
| **Time, Attendance, and PTO** | 8.8 (417 reviews) | Not enough data | 
| **Expense Management** | 8.2 (235 reviews) | Not enough data | 
| **Salary Structures** | 8.3 (341 reviews) | Not enough data | 
| **Compliance** | 8.4 (288 reviews) | Not enough data | 
| **Benefits Administration** | 8.5 (353 reviews) | Not enough data | 

#### Generative AI

| Feature | Workday HCM | Zendesk for Customer Service | 
|---|---|---|
| **AI Text Summarization** | 7.1 (42 reviews) | Not enough data | 

#### Platform

| Feature | Workday HCM | Zendesk for Customer Service | 
|---|---|---|
| **Customization ** | 7.5 (205 reviews) | 8.9 (19 reviews) | 
| **Integration APIs** | 8.0 (177 reviews) | 9.2 (14 reviews) | 
| **Internationalization** | 7.9 (166 reviews) | 9.6 (8 reviews) | 
| **User, Role, and Access Management** | 8.3 (207 reviews) | 9.5 (11 reviews) | 
| **Dashboards** | 8.4 (206 reviews) | 8.8 (11 reviews) | 

### Payroll

| Product | Score | Reviews |
|---|---|---|
| **Workday HCM** | 8.6/10 | 469 |
| **Zendesk for Customer Service** | N/A | N/A |

#### Employee Self Service

| Feature | Workday HCM | Zendesk for Customer Service | 
|---|---|---|
| **Web Portal** | 8.8 (372 reviews) ✓ Verified | Not enough data | 
| **Benefits Manager** | 8.6 (325 reviews) ✓ Verified | Not enough data | 
| **Mobile** | 8.1 (251 reviews) | Not enough data | 

#### Administration

| Feature | Workday HCM | Zendesk for Customer Service | 
|---|---|---|
| **Payroll Entry** | 8.8 (281 reviews) ✓ Verified | Not enough data | 
| **Time Off Accrual** | 8.8 (338 reviews) ✓ Verified | Not enough data | 
| **Direct Deposit** | 9.0 (330 reviews) ✓ Verified | Not enough data | 
| **Expense Reimbursement** | 8.6 (212 reviews) ✓ Verified | Not enough data | 
| **Pre-tax Deductions** | 8.7 (270 reviews) ✓ Verified | Not enough data | 
| **Wage Garnishment** | 8.5 (177 reviews) ✓ Verified | Not enough data | 
| **Approvals** | 8.8 (271 reviews) ✓ Verified | Not enough data | 
| **Check/W-2 Printing** | 8.8 (266 reviews) | Not enough data | 
| **Check/W-2 Delivery** | 8.8 (259 reviews) | Not enough data | 

#### Taxes

| Feature | Workday HCM | Zendesk for Customer Service | 
|---|---|---|
| **Tax Calculation** | 8.7 (215 reviews) ✓ Verified | Not enough data | 
| **Tax Filing** | Feature Not Available | Not enough data | 
| **Automatic Tax Payment** | Feature Not Available | Not enough data | 

#### Integration

| Feature | Workday HCM | Zendesk for Customer Service | 
|---|---|---|
| **API / Integration** | 8.3 (173 reviews) ✓ Verified | Not enough data | 
| **Time Tracking Integration** | 8.7 (212 reviews) ✓ Verified | Not enough data | 
| **Accounting Integration** | 8.3 (163 reviews) ✓ Verified | Not enough data | 
| **Core HR Integration** | 8.5 (206 reviews) ✓ Verified | Not enough data | 

#### Platform

| Feature | Workday HCM | Zendesk for Customer Service | 
|---|---|---|
| **Reporting and Dashboards** | 8.6 (299 reviews) ✓ Verified | Not enough data | 
| **User, Role, and Access Management** | 8.6 (303 reviews) ✓ Verified | Not enough data | 
| **Performance and Reliability** | 8.6 (325 reviews) ✓ Verified | Not enough data | 
| **Scalability** | 8.6 (275 reviews) ✓ Verified | Not enough data | 

### Benefits Administration

| Product | Score | Reviews |
|---|---|---|
| **Workday HCM** | 8.3/10 | 515 |
| **Zendesk for Customer Service** | N/A | N/A |

#### Benefits Administration Platform Features

| Feature | Workday HCM | Zendesk for Customer Service | 
|---|---|---|
| **Benefits Record Management** | 8.6 (307 reviews) | Not enough data | 
| **Enrollment Planning** | 8.5 (279 reviews) | Not enough data | 
| **Third-Party Carrier Integration** | 8.1 (176 reviews) | Not enough data | 
| **Document Management** | Feature Not Available | Not enough data | 
| **Total Compensation Statements** | 8.7 (267 reviews) | Not enough data | 
| **Self-Service Portal** | 8.7 (299 reviews) | Not enough data | 
| **Regulatory Compliance** | 8.5 (187 reviews) | Not enough data | 
| **Mobile Benefits Access** | 8.3 (210 reviews) | Not enough data | 

#### Benefits Administration Platform Features

| Feature | Workday HCM | Zendesk for Customer Service | 
|---|---|---|
| **Benefits Record Management** | 8.6 (307 reviews) | Not enough data | 
| **Enrollment Planning** | 8.5 (279 reviews) | Not enough data | 
| **Third-Party Carrier Integration** | 8.1 (176 reviews) | Not enough data | 
| **Document Management** | Feature Not Available | Not enough data | 
| **Total Compensation Statements** | 8.7 (267 reviews) | Not enough data | 
| **Self-Service Portal** | 8.7 (299 reviews) | Not enough data | 
| **Regulatory Compliance** | 8.5 (187 reviews) | Not enough data | 
| **Benefits Dashboards** | 8.6 (281 reviews) | Not enough data | 
| **Mobile Benefits Access** | 8.3 (210 reviews) | Not enough data | 
| **Integrations / APIs** | 8.4 (178 reviews) | Not enough data | 
| **Internationalization** | 8.2 (30 reviews) | Not enough data | 
| **Mobility** | 8.4 (32 reviews) | Not enough data | 

#### Generative AI

| Feature | Workday HCM | Zendesk for Customer Service | 
|---|---|---|
| **AI Text Generation** | 6.9 (19 reviews) | Not enough data | 
| **AI Text Summarization** | 7.1 (19 reviews) | Not enough data | 
| **AI Image-to-Text** | 7.0 (19 reviews) | Not enough data | 

#### Platform

| Feature | Workday HCM | Zendesk for Customer Service | 
|---|---|---|
| **Customization ** | 7.5 (205 reviews) | 8.9 (19 reviews) | 
| **Integration APIs** | 8.0 (177 reviews) | 9.2 (14 reviews) | 
| **Internationalization** | 7.9 (166 reviews) | 9.6 (8 reviews) | 
| **User, Role, and Access Management** | 8.3 (207 reviews) | 9.5 (11 reviews) | 
| **Dashboards** | 8.4 (206 reviews) | 8.8 (11 reviews) | 

### Global Payroll

| Product | Score | Reviews |
|---|---|---|
| **Workday HCM** | 8.3/10 | 37 |
| **Zendesk for Customer Service** | N/A | N/A |

#### Processing

| Feature | Workday HCM | Zendesk for Customer Service | 
|---|---|---|
| **Multi Country** | 7.9 (28 reviews) | Not enough data | 
| **Data Consolidation** | 8.3 (25 reviews) | Not enough data | 
| **Data Quality** | 8.5 (26 reviews) | Not enough data | 
| **Rules** | 8.5 (25 reviews) | Not enough data | 

#### Compliance

| Feature | Workday HCM | Zendesk for Customer Service | 
|---|---|---|
| **Governance** | 8.1 (25 reviews) | Not enough data | 
| **Country-Specific** | 8.3 (26 reviews) | Not enough data | 
| **Internal Policies** | 8.1 (25 reviews) | Not enough data | 

#### Integration

| Feature | Workday HCM | Zendesk for Customer Service | 
|---|---|---|
| **HR/HCM** | 8.5 (30 reviews) | Not enough data | 
| **Finance** | 8.3 (26 reviews) | Not enough data | 
| **Other** | 8.2 (23 reviews) | Not enough data | 

#### Reporting

| Feature | Workday HCM | Zendesk for Customer Service | 
|---|---|---|
| **Benchmarking** | 8.4 (22 reviews) | Not enough data | 
| **Cost Tracking** | 8.4 (22 reviews) | Not enough data | 
| **Dashboards** | 8.4 (24 reviews) | Not enough data | 

### Complaint Management

| Product | Score | Reviews |
|---|---|---|
| **Workday HCM** | N/A | N/A |
| **Zendesk for Customer Service** | 8.0/10 | 893 |

#### Usability

| Feature | Workday HCM | Zendesk for Customer Service | 
|---|---|---|
| **All-Employee Access** | Not enough data | 8.3 (665 reviews) | 
| **Supporting Documents** | Not enough data | 8.3 (662 reviews) | 
| **Two-Way Communication** | Not enough data | 8.4 (637 reviews) | 

#### Reporting

| Feature | Workday HCM | Zendesk for Customer Service | 
|---|---|---|
| **Priority Case Alerts** | Not enough data | 8.3 (587 reviews) | 
| **Trend Analysis** | Not enough data | 7.9 (562 reviews) | 
| **Performance Monitoring** | Not enough data | 8.2 (645 reviews) | 

#### Generative AI

| Feature | Workday HCM | Zendesk for Customer Service | 
|---|---|---|
| **AI Text Generation** | Not enough data | 7.3 (176 reviews) | 
| **AI Text Summarization** | Not enough data | 7.2 (175 reviews) | 

### Shared Inbox

| Product | Score | Reviews |
|---|---|---|
| **Workday HCM** | N/A | N/A |
| **Zendesk for Customer Service** | 8.1/10 | 418 |

#### Productivity Tools

| Feature | Workday HCM | Zendesk for Customer Service | 
|---|---|---|
| **Notes** | Not enough data | 8.5 (325 reviews) | 
| **Internal Discussion** | Not enough data | 8.3 (324 reviews) | 
| **Assignments and Tasks** | Not enough data | 8.4 (312 reviews) | 
| **Workflows** | Not enough data | 8.4 (306 reviews) | 
| **Templates** | Not enough data | 8.5 (315 reviews) | 
| **Integrations** | Not enough data | 8.2 (311 reviews) | 
| **Tagging System** | Not enough data | 8.2 (345 reviews) | 

#### Analytics

| Feature | Workday HCM | Zendesk for Customer Service | 
|---|---|---|
| **Trends** | Not enough data | 7.7 (263 reviews) | 
| **Performance Tracking** | Not enough data | 8.0 (304 reviews) | 
| **Email Tracking** | Not enough data | 8.2 (292 reviews) | 

#### Agentic AI - Shared Inbox

| Feature | Workday HCM | Zendesk for Customer Service | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | 7.1 (21 reviews) | 
| **Decision Making** | Not enough data | 7.4 (22 reviews) | 

### Healthcare HR

| Product | Score | Reviews |
|---|---|---|
| **Workday HCM** | 8.7/10 | 33 |
| **Zendesk for Customer Service** | N/A | N/A |

#### Operations

| Feature | Workday HCM | Zendesk for Customer Service | 
|---|---|---|
| **Personnel Management** | 8.6 (25 reviews) | Not enough data | 
| **Talent Management** | 8.8 (23 reviews) | Not enough data | 
| **Regulation and Compliance** | 8.6 (22 reviews) | Not enough data | 
| **Metrics and Reporting** | 8.9 (24 reviews) | Not enough data | 
| **Third-Party Integrations** | 8.7 (20 reviews) | Not enough data | 

### Career Management

| Product | Score | Reviews |
|---|---|---|
| **Workday HCM** | 8.4/10 | 90 |
| **Zendesk for Customer Service** | N/A | N/A |

#### Platform Basics

| Feature | Workday HCM | Zendesk for Customer Service | 
|---|---|---|
| **Reporting** | 8.6 (67 reviews) | Not enough data | 
| **Interoperability** | 8.2 (59 reviews) | Not enough data | 
| **Performance** | 8.8 (71 reviews) | Not enough data | 

#### Platform Content 

| Feature | Workday HCM | Zendesk for Customer Service | 
|---|---|---|
| **Employee Tracking** | 8.9 (72 reviews) | Not enough data | 
| **Employee Development** | 8.6 (73 reviews) | Not enough data | 
| **Career Development** | 8.7 (77 reviews) | Not enough data | 

#### Platform Additional Functionality 

| Feature | Workday HCM | Zendesk for Customer Service | 
|---|---|---|
| **Dashboard** | 8.4 (64 reviews) | Not enough data | 
| **Mobility** | 8.4 (66 reviews) | Not enough data | 
| **Messaging** | 7.8 (53 reviews) | Not enough data | 
| **Task Management** | 8.5 (57 reviews) | Not enough data | 
| **Payment** | 7.9 (50 reviews) | Not enough data | 
| **Portal** | 8.5 (56 reviews) | Not enough data | 
| **Integrations** | 8.4 (62 reviews) | Not enough data | 

### AI Agents For Business Operations

| Product | Score | Reviews |
|---|---|---|
| **Workday HCM** | N/A | N/A |
| **Zendesk for Customer Service** | 8.0/10 | 90 |

#### Responses

| Feature | Workday HCM | Zendesk for Customer Service | 
|---|---|---|
| **Personalization** | Not enough data | 8.2 (61 reviews) | 
| **Route To Human** | Not enough data | 8.6 (69 reviews) | 
| **Natural Language Understanding (NLU)** | Not enough data | 8.2 (68 reviews) | 

#### Automation - AI Agents

| Feature | Workday HCM | Zendesk for Customer Service | 
|---|---|---|
| **Sales Follow-Up** | Not enough data | 7.5 (25 reviews) | 
| **Customer Interaction Automation** | Not enough data | 7.7 (25 reviews) | 
| **Lead Generation** | Not enough data | 7.4 (24 reviews) | 
| **Document Processing** | Not enough data | 7.5 (25 reviews) | 
| **Feedback Collection** | Not enough data | 7.7 (24 reviews) | 

#### Platform

| Feature | Workday HCM | Zendesk for Customer Service | 
|---|---|---|
| **Conversation Editor** | Not enough data | 8.2 (66 reviews) | 
| **Integration** | Not enough data | 8.2 (64 reviews) | 
| **Human-In-The-Loop** | Not enough data | 8.3 (62 reviews) | 

#### Autonomy -  AI Agents

| Feature | Workday HCM | Zendesk for Customer Service | 
|---|---|---|
| **Independent Decision Making** | Not enough data | 7.8 (23 reviews) | 
| **Adaptive Responses** | Not enough data | 7.4 (24 reviews) | 
| **Task Execution** | Not enough data | 7.4 (25 reviews) | 
| **Problem Solving** | Not enough data | 7.4 (25 reviews) | 

#### Generative AI

| Feature | Workday HCM | Zendesk for Customer Service | 
|---|---|---|
| **AI Text Generation** | Not enough data | 7.6 (30 reviews) | 
| **AI Text Summarization** | Not enough data | 8.0 (29 reviews) | 

### Performance Management

| Product | Score | Reviews |
|---|---|---|
| **Workday HCM** | 8.0/10 | 84 |
| **Zendesk for Customer Service** | N/A | N/A |

#### Performance reviews

| Feature | Workday HCM | Zendesk for Customer Service | 
|---|---|---|
| **360 Reviews** | 8.4 (63 reviews) ✓ Verified | Not enough data | 
| **Customizable Forms** | 8.2 (61 reviews) ✓ Verified | Not enough data | 
| **Review Status Tracking** | 8.4 (68 reviews) ✓ Verified | Not enough data | 

#### Goals

| Feature | Workday HCM | Zendesk for Customer Service | 
|---|---|---|
| **Goal-Setting** | 8.6 (67 reviews) ✓ Verified | Not enough data | 
| **Company Goals And OKRs** | 8.6 (60 reviews) ✓ Verified | Not enough data | 

#### Feedback

| Feature | Workday HCM | Zendesk for Customer Service | 
|---|---|---|
| **Continuous Feedback** | 8.3 (62 reviews) ✓ Verified | Not enough data | 
| **Requesting Feedback** | 8.2 (58 reviews) | Not enough data | 
| **1-On-1 Meetings** | 7.6 (51 reviews) | Not enough data | 
| **Public Praise** | 7.3 (32 reviews) | Not enough data | 

#### Data

| Feature | Workday HCM | Zendesk for Customer Service | 
|---|---|---|
| **Dashboards And Reports** | 8.5 (64 reviews) ✓ Verified | Not enough data | 
| **Historical Data** | 8.4 (62 reviews) ✓ Verified | Not enough data | 

#### Agentic AI - Performance Management

| Feature | Workday HCM | Zendesk for Customer Service | 
|---|---|---|
| **Multi-step Planning** | 6.7 (14 reviews) | Not enough data | 
| **Natural Language Interaction** | 6.9 (14 reviews) | Not enough data | 

### Chatbots

| Product | Score | Reviews |
|---|---|---|
| **Workday HCM** | N/A | N/A |
| **Zendesk for Customer Service** | 8.2/10 | 613 |

#### Responses

| Feature | Workday HCM | Zendesk for Customer Service | 
|---|---|---|
| **Customization** | Not enough data | 8.1 (466 reviews) | 
| **Control** | Not enough data | 8.1 (463 reviews) | 
| **Route To Human** | Not enough data | 8.3 (445 reviews) | 
| **Menu bars** | Not enough data | 8.1 (444 reviews) | 
| **Drip sequences** | Not enough data | 8.1 (353 reviews) | 

#### Platform

| Feature | Workday HCM | Zendesk for Customer Service | 
|---|---|---|
| **Live chat** | Not enough data | 8.6 (470 reviews) | 
| **Integrations** | Not enough data | 8.3 (470 reviews) | 
| **Branding** | Not enough data | 8.3 (461 reviews) | 
| **Analytics** | Not enough data | 8.2 (465 reviews) | 
| **A/B testing** | Not enough data | Feature Not Available | 
| **Role-based access** | Not enough data | Feature Not Available | 
| **Collection of information** | Not enough data | 8.4 (453 reviews) | 

#### Generative AI

| Feature | Workday HCM | Zendesk for Customer Service | 
|---|---|---|
| **AI Text Generation** | Not enough data | 8.1 (111 reviews) | 
| **AI Text Summarization** | Not enough data | 8.1 (109 reviews) | 

### Conversational Support

| Product | Score | Reviews |
|---|---|---|
| **Workday HCM** | N/A | N/A |
| **Zendesk for Customer Service** | 8.1/10 | 1097 |

#### Conversational Platform

| Feature | Workday HCM | Zendesk for Customer Service | 
|---|---|---|
| **Personalization** | Not enough data | 8.1 (861 reviews) | 
| **Omnichannel** | Not enough data | 8.3 (718 reviews) | 
| **Contextual Engagement** | Not enough data | 8.2 (681 reviews) | 
| **Proactive Engagement** | Not enough data | 8.2 (747 reviews) | 

#### Support Automation

| Feature | Workday HCM | Zendesk for Customer Service | 
|---|---|---|
| **Intelligent Routing** | Not enough data | 8.1 (711 reviews) | 
| **Seamless Escalation** | Not enough data | 8.3 (756 reviews) | 
| **Transcripts** | Not enough data | 8.4 (717 reviews) | 
| **Self-Serve Support** | Not enough data | 8.1 (789 reviews) | 

#### Generative AI

| Feature | Workday HCM | Zendesk for Customer Service | 
|---|---|---|
| **AI Text Generation** | Not enough data | 7.8 (202 reviews) | 
| **AI Text Summarization** | Not enough data | 7.8 (201 reviews) | 

### Proactive Notification

| Product | Score | Reviews |
|---|---|---|
| **Workday HCM** | N/A | N/A |
| **Zendesk for Customer Service** | 8.4/10 | 198 |

#### Messaging Channels

| Feature | Workday HCM | Zendesk for Customer Service | 
|---|---|---|
| **SMS Messaging** | Not enough data | 7.6 (77 reviews) | 
| **Email** | Not enough data | 9.1 (171 reviews) | 
| **Voice Messaging** | Not enough data | 8.3 (93 reviews) | 
| **Two way messaging** | Not enough data | 8.5 (101 reviews) | 

#### Administration

| Feature | Workday HCM | Zendesk for Customer Service | 
|---|---|---|
| **Scheduling** | Not enough data | 8.2 (107 reviews) | 
| **Triggered Notifications** | Not enough data | 8.9 (155 reviews) | 
| **Segmentation** | Not enough data | 8.2 (110 reviews) | 
| **Integrations** | Not enough data | 8.4 (143 reviews) | 

### Pay Equity

| Product | Score | Reviews |
|---|---|---|
| **Workday HCM** | 8.2/10 | 8 |
| **Zendesk for Customer Service** | N/A | N/A |

#### Basic Features

| Feature | Workday HCM | Zendesk for Customer Service | 
|---|---|---|
| **High level regression analysis** | 7.9 (7 reviews) | Not enough data | 
| **Dashboard** | 8.6 (6 reviews) | Not enough data | 

#### Risk Mitigation

| Feature | Workday HCM | Zendesk for Customer Service | 
|---|---|---|
| **Budgeting ** | 7.8 (6 reviews) | Not enough data | 
| **Legislation** | 8.3 (5 reviews) | Not enough data | 
| **Regression analysis** | 8.3 (6 reviews) | Not enough data | 
| **Reporting** | 8.3 (6 reviews) | Not enough data | 

#### Analytics

| Feature | Workday HCM | Zendesk for Customer Service | 
|---|---|---|
| **Benchmarking** | 8.3 (6 reviews) | Not enough data | 
| **Retention** | 8.3 (6 reviews) | Not enough data | 

### Customer Service Automation

| Product | Score | Reviews |
|---|---|---|
| **Workday HCM** | N/A | N/A |
| **Zendesk for Customer Service** | 7.9/10 | 114 |

#### Customer Support

| Feature | Workday HCM | Zendesk for Customer Service | 
|---|---|---|
| **Text** | Not enough data | 8.1 (83 reviews) | 
| **Speech** | Not enough data | 7.5 (75 reviews) | 
| **Knowledge Base** | Not enough data | 8.1 (85 reviews) | 

#### Automation

| Feature | Workday HCM | Zendesk for Customer Service | 
|---|---|---|
| **Ticket Resolution** | Not enough data | 8.1 (85 reviews) | 
| **Customization** | Not enough data | 8.2 (82 reviews) | 
| **Intelligent Routing** | Not enough data | 8.0 (82 reviews) | 

#### Artificial Intelligence

| Feature | Workday HCM | Zendesk for Customer Service | 
|---|---|---|
| **Learning** | Not enough data | 7.8 (81 reviews) | 
| **Language** | Not enough data | 7.6 (79 reviews) | 
| **Conversational AI** | Not enough data | 7.7 (84 reviews) | 

### Live Chat

| Product | Score | Reviews |
|---|---|---|
| **Workday HCM** | N/A | N/A |
| **Zendesk for Customer Service** | 8.3/10 | 2697 |

#### Generative AI

| Feature | Workday HCM | Zendesk for Customer Service | 
|---|---|---|
| **AI Text Generation** | Not enough data | Feature Not Available | 
| **AI Text Summarization** | Not enough data | 7.9 (205 reviews) | 
| **AI Text-to-Speech** | Not enough data | Feature Not Available | 

#### Communication

| Feature | Workday HCM | Zendesk for Customer Service | 
|---|---|---|
| **Pop-up Chat** | Not enough data | 8.6 (950 reviews) ✓ Verified | 
| **Notifications** | Not enough data | 8.4 (964 reviews) ✓ Verified | 
| **Targeted Emails** | Not enough data | 8.1 (718 reviews) | 
| **In-App Messaging** | Not enough data | 8.5 (735 reviews) ✓ Verified | 
| **Co-Browsing** | Not enough data | 8.0 (519 reviews) | 

####  Internal Use

| Feature | Workday HCM | Zendesk for Customer Service | 
|---|---|---|
| **Customization ** | Not enough data | 8.0 (1791 reviews) ✓ Verified | 
| **Conversation Archiving** | Not enough data | 8.5 (846 reviews) ✓ Verified | 
| **Lead Development** | Not enough data | 8.1 (648 reviews) | 
| **Knowledge Base** | Not enough data | 8.5 (897 reviews) | 
| **Team Inbox ** | Not enough data | 8.6 (827 reviews) ✓ Verified | 
| **Customer Profiles** | Not enough data | 8.3 (846 reviews) ✓ Verified | 

### Customer Self-Service

| Product | Score | Reviews |
|---|---|---|
| **Workday HCM** | N/A | N/A |
| **Zendesk for Customer Service** | 8.2/10 | 1785 |

#### Generative AI

| Feature | Workday HCM | Zendesk for Customer Service | 
|---|---|---|
| **AI Text Summarization** | Not enough data | Feature Not Available | 

#### Self-Service Experience

| Feature | Workday HCM | Zendesk for Customer Service | 
|---|---|---|
| **Knowledge Base** | Not enough data | 8.5 (1523 reviews) | 
| **Searchable Articles** | Not enough data | 8.5 (1443 reviews) | 
| **Community Forums** | Not enough data | 8.0 (1024 reviews) | 
| **Mobile Optimization** | Not enough data | 7.7 (648 reviews) | 
| **Personalization** | Not enough data | 8.0 (780 reviews) | 

#### Self-Service Platform

| Feature | Workday HCM | Zendesk for Customer Service | 
|---|---|---|
| **Branding** | Not enough data | 8.2 (829 reviews) | 
| **Automation** | Not enough data | 8.2 (849 reviews) | 
| **Artificial Intelligence** | Not enough data | 7.7 (676 reviews) | 
| **Integrations** | Not enough data | 8.2 (814 reviews) | 

#### Agentic AI - Customer Self-Service

| Feature | Workday HCM | Zendesk for Customer Service | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | 8.3 (63 reviews) | 
| **Multi-step Planning** | Not enough data | 8.3 (63 reviews) | 
| **Cross-system Integration** | Not enough data | 8.2 (65 reviews) | 
| **Adaptive Learning** | Not enough data | 8.7 (63 reviews) | 
| **Natural Language Interaction** | Not enough data | 8.6 (62 reviews) | 
| **Proactive Assistance** | Not enough data | 8.2 (63 reviews) | 
| **Decision Making** | Not enough data | 8.1 (63 reviews) | 

### Social Customer Service

| Product | Score | Reviews |
|---|---|---|
| **Workday HCM** | N/A | N/A |
| **Zendesk for Customer Service** | 8.4/10 | 841 |

#### Generative AI

| Feature | Workday HCM | Zendesk for Customer Service | 
|---|---|---|
| **AI Text Generation** | Not enough data | 7.4 (77 reviews) | 
| **AI Text Summarization** | Not enough data | 7.5 (78 reviews) | 

#### Process

| Feature | Workday HCM | Zendesk for Customer Service | 
|---|---|---|
| **Mentions** | Not enough data | 8.4 (563 reviews) | 
| **Tickets** | Not enough data | 9.1 (744 reviews) | 
| **Macros** | Not enough data | 8.8 (693 reviews) | 

#### Channels

| Feature | Workday HCM | Zendesk for Customer Service | 
|---|---|---|
| **Email** | Not enough data | 9.0 (743 reviews) | 
| **Social** | Not enough data | 8.4 (586 reviews) | 
| **Live Chat** | Not enough data | 8.7 (565 reviews) | 
| **Phone** | Not enough data | 8.2 (486 reviews) | 
| **Text** | Not enough data | 8.3 (421 reviews) | 

#### Insight

| Feature | Workday HCM | Zendesk for Customer Service | 
|---|---|---|
| **Surveys** | Not enough data | 8.1 (540 reviews) | 
| **Reporting** | Not enough data | 8.3 (647 reviews) | 
| **Visitor Activity** | Not enough data | 8.5 (562 reviews) | 
| **Help Desk** | Not enough data | 8.7 (667 reviews) | 

### Digital Customer Service Platforms

| Product | Score | Reviews |
|---|---|---|
| **Workday HCM** | N/A | N/A |
| **Zendesk for Customer Service** | 8.1/10 | 77 |

#### Generative AI

| Feature | Workday HCM | Zendesk for Customer Service | 
|---|---|---|
| **AI Text Generation** | Not enough data | 7.8 (67 reviews) | 
| **AI Text Summarization** | Not enough data | 7.7 (66 reviews) | 

### HCM Software

| Product | Score | Reviews |
|---|---|---|
| **Workday HCM** | N/A | N/A |
| **Zendesk for Customer Service** | N/A | N/A |

#### Generative AI

| Feature | Workday HCM | Zendesk for Customer Service | 
|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | Not enough data | 

### Talent Management

| Product | Score | Reviews |
|---|---|---|
| **Workday HCM** | N/A | N/A |
| **Zendesk for Customer Service** | N/A | N/A |

#### Generative AI

| Feature | Workday HCM | Zendesk for Customer Service | 
|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | Not enough data | 

### Recruiting

| Product | Score | Reviews |
|---|---|---|
| **Workday HCM** | N/A | N/A |
| **Zendesk for Customer Service** | N/A | N/A |

#### Generative AI

| Feature | Workday HCM | Zendesk for Customer Service | 
|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | Not enough data | 

### Talent Acquisition Suites

| Product | Score | Reviews |
|---|---|---|
| **Workday HCM** | N/A | N/A |
| **Zendesk for Customer Service** | N/A | N/A |

#### Generative AI

| Feature | Workday HCM | Zendesk for Customer Service | 
|---|---|---|
| **AI Text Summarization** | Not enough data | Not enough data | 

### Conversational Commerce Platforms

| Product | Score | Reviews |
|---|---|---|
| **Workday HCM** | N/A | N/A |
| **Zendesk for Customer Service** | N/A | N/A |

#### Conversational AI - Conversational Commerce Platforms

| Feature | Workday HCM | Zendesk for Customer Service | 
|---|---|---|
| **AI chatbots** | Not enough data | Not enough data | 
| **Messaging and Notifications** | Not enough data | Not enough data | 
| **AI agents ** | Not enough data | Not enough data | 
| **Voice assistants** | Not enough data | Not enough data | 
| **Communication apps** | Not enough data | Not enough data | 

#### Platform integration - Conversational Commerce Platforms

| Feature | Workday HCM | Zendesk for Customer Service | 
|---|---|---|
| **Ecommerce stores** | Not enough data | Not enough data | 
| **Sales channels** | Not enough data | Not enough data | 
| **Payment Platform** | Not enough data | Not enough data | 
| **Internal tools** | Not enough data | Not enough data | 

#### Analytics and Reporting - Conversational Commerce Platforms

| Feature | Workday HCM | Zendesk for Customer Service | 
|---|---|---|
| **Conversational analytics** | Not enough data | Not enough data | 
| **Advance reporting** | Not enough data | Not enough data | 

### Applicant Tracking Systems (ATS)

| Product | Score | Reviews |
|---|---|---|
| **Workday HCM** | 8.2/10 | 391 |
| **Zendesk for Customer Service** | N/A | N/A |

#### Agentic AI - Applicant Tracking Systems (ATS)

| Feature | Workday HCM | Zendesk for Customer Service | 
|---|---|---|
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

#### Sourcing

| Feature | Workday HCM | Zendesk for Customer Service | 
|---|---|---|
| **Candidate Search** | 7.7 (120 reviews) | Not enough data | 
| **Career Page Configuration** | 7.8 (123 reviews) | Not enough data | 
| **Social Sourcing** | 9.0 (5 reviews) | Not enough data | 
| **Job Posting** | 9.1 (9 reviews) | Not enough data | 
| **Candidate Sourcing Metrics** | 9.2 (6 reviews) | Not enough data | 

#### Candidate Management - Applicant Tracking System

| Feature | Workday HCM | Zendesk for Customer Service | 
|---|---|---|
| **Candidate Evaluations** | 8.1 (119 reviews) | Not enough data | 
| **Applicant Data Management** | 8.6 (7 reviews) | Not enough data | 
| **Hiring Processes Tracking** | 9.0 (8 reviews) | Not enough data | 
| **Automated Resume Parsing** | 8.0 (5 reviews) | Not enough data | 
| **Scheduling** | 8.8 (7 reviews) | Not enough data | 
| **Candidate-Facing Statuses** | 8.3 (5 reviews) | Not enough data | 
| **Workflow Building** | 8.6 (6 reviews) | Not enough data | 

#### Platform

| Feature | Workday HCM | Zendesk for Customer Service | 
|---|---|---|
| **Customization ** | 7.5 (205 reviews) | 8.9 (19 reviews) | 
| **Integration APIs** | 8.0 (177 reviews) | 9.2 (14 reviews) | 
| **Internationalization** | 7.9 (166 reviews) | 9.6 (8 reviews) | 
| **User, Role, and Access Management** | 8.3 (207 reviews) | 9.5 (11 reviews) | 
| **Dashboards** | 8.4 (206 reviews) | 8.8 (11 reviews) | 

#### AI - Applicant Tracking Systems (ATS)

| Feature | Workday HCM | Zendesk for Customer Service | 
|---|---|---|
| **Predictive Insights** | 7.3 (5 reviews) | Not enough data | 
| **AI Job Description** | 7.3 (5 reviews) | Not enough data | 
| **Chatbot** | Not enough data | Not enough data | 

### Onboarding

| Product | Score | Reviews |
|---|---|---|
| **Workday HCM** | 8.0/10 | 531 |
| **Zendesk for Customer Service** | N/A | N/A |

#### Agentic AI - Onboarding

| Feature | Workday HCM | Zendesk for Customer Service | 
|---|---|---|
| **Autonomous Task Execution** | 6.9 (12 reviews) | Not enough data | 
| **Adaptive Learning** | 6.8 (12 reviews) | Not enough data | 
| **Natural Language Interaction** | 7.1 (12 reviews) | Not enough data | 
| **Proactive Assistance** | 7.2 (13 reviews) | Not enough data | 
| **Decision Making** | 7.2 (12 reviews) | Not enough data | 

#### Platform Content

| Feature | Workday HCM | Zendesk for Customer Service | 
|---|---|---|
| **Forms Library** | Feature Not Available | Not enough data | 
| **E-Forms** | 8.3 (204 reviews) | Not enough data | 
| **E-Signature** | 8.6 (205 reviews) | Not enough data | 
| **Background Checks** | 8.1 (100 reviews) | Not enough data | 
| **Offer Letter Approvals** | 8.6 (176 reviews) | Not enough data | 
| **Offer Letter Templates** | 8.4 (160 reviews) | Not enough data | 

#### Platform Additional Functionality

| Feature | Workday HCM | Zendesk for Customer Service | 
|---|---|---|
| **Self-Service Portal** | 8.5 (136 reviews) | Not enough data | 
| **Automated Team Introductions** | 8.2 (152 reviews) | Not enough data | 
| **Compliance Training** | 8.2 (168 reviews) | Not enough data | 
| **Automated Onboarding Workflows** | 8.4 (230 reviews) | Not enough data | 
| **Onboarding Notifications** | 8.4 (240 reviews) | Not enough data | 

#### Platform Data

| Feature | Workday HCM | Zendesk for Customer Service | 
|---|---|---|
| **Time-to-Productivity Reporting** | 8.0 (171 reviews) | Not enough data | 
| **Onboarding Process Reporting** | 8.4 (201 reviews) | Not enough data | 
| **Visualization** | 8.5 (89 reviews) | Not enough data | 

#### Platform

| Feature | Workday HCM | Zendesk for Customer Service | 
|---|---|---|
| **Customization ** | 7.5 (205 reviews) | 8.9 (19 reviews) | 
| **Integration APIs** | 8.0 (177 reviews) | 9.2 (14 reviews) | 
| **Internationalization** | 7.9 (166 reviews) | 9.6 (8 reviews) | 
| **User, Role, and Access Management** | 8.3 (207 reviews) | 9.5 (11 reviews) | 
| **Dashboards** | 8.4 (206 reviews) | 8.8 (11 reviews) | 

#### Recruiting and Onboarding

| Feature | Workday HCM | Zendesk for Customer Service | 
|---|---|---|
| **Interview Scheduling** | 8.1 (210 reviews) | Not enough data | 
| **Onboarding** | 8.4 (276 reviews) | Not enough data | 

### AI Agents for HR

| Product | Score | Reviews |
|---|---|---|
| **Workday HCM** | N/A | N/A |
| **Zendesk for Customer Service** | N/A | N/A |

#### Conversational Automation - AI Agents for HR

| Feature | Workday HCM | Zendesk for Customer Service | 
|---|---|---|
| **Conversational Assistants** | Not enough data | Not enough data | 
| **Multi‑Language Support & Localization** | Not enough data | Not enough data | 

#### Task Automation - AI Agents for HR

| Feature | Workday HCM | Zendesk for Customer Service | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 

#### Predictive Analytics - AI Agents for HR

| Feature | Workday HCM | Zendesk for Customer Service | 
|---|---|---|
| **Attrition and Engagement Prediction** | Not enough data | Not enough data | 

#### Compliance & Policy - AI Agents for HR

| Feature | Workday HCM | Zendesk for Customer Service | 
|---|---|---|
| **Policy Enforcement & Compliance** | Not enough data | Not enough data | 

#### Multi‑System Integration - AI Agents for HR

| Feature | Workday HCM | Zendesk for Customer Service | 
|---|---|---|
| **System Integration & Data Access** | Not enough data | Not enough data | 

#### Proactive Intervention - AI Agents for HR

| Feature | Workday HCM | Zendesk for Customer Service | 
|---|---|---|
| **Proactive Nudges & Conversation Support** | Not enough data | Not enough data | 

#### Agent Governance - AI Agents for HR

| Feature | Workday HCM | Zendesk for Customer Service | 
|---|---|---|
| **Human‑in‑the‑Loop Governance** | Not enough data | Not enough data | 

#### Talent Acquisition & Recruitment - AI Agents for HR

| Feature | Workday HCM | Zendesk for Customer Service | 
|---|---|---|
| **AI‑Powered Candidate Screening** | Not enough data | Not enough data | 
| **Interview & Scheduling Agent** | Not enough data | Not enough data | 

### AI Interview Agent

| Product | Score | Reviews |
|---|---|---|
| **Workday HCM** | N/A | N/A |
| **Zendesk for Customer Service** | N/A | N/A |

#### Basic Features - AI Interview Agent

| Feature | Workday HCM | Zendesk for Customer Service | 
|---|---|---|
| **Communication** | Not enough data | Not enough data | 
| **Format** | Not enough data | Not enough data | 
| **Translation** | Not enough data | Not enough data | 

#### AI Bias Audit - AI Interview Agent

| Feature | Workday HCM | Zendesk for Customer Service | 
|---|---|---|
| **Bias Scoring** | Not enough data | Not enough data | 
| **PII Info** | Not enough data | Not enough data | 
| **AI Disclosure** | Not enough data | Not enough data | 

#### Transcription - AI Interview Agent

| Feature | Workday HCM | Zendesk for Customer Service | 
|---|---|---|
| **Scoring Log** | Not enough data | Not enough data | 
| **Audit Log** | Not enough data | Not enough data | 

#### AI Capability - AI Interview Agent

| Feature | Workday HCM | Zendesk for Customer Service | 
|---|---|---|
| **AI Hybrid** | Not enough data | Not enough data | 
| **AI Avatar** | Not enough data | Not enough data | 
| **AI-Led** | Not enough data | Not enough data | 

### Corporate Learning Management Systems

| Product | Score | Reviews |
|---|---|---|
| **Workday HCM** | 8.3/10 | 29 |
| **Zendesk for Customer Service** | N/A | N/A |

#### Course Authoring

| Feature | Workday HCM | Zendesk for Customer Service | 
|---|---|---|
| **Course Builder** | 8.7 (19 reviews) | Not enough data | 
| **Role-Based Templates** | 8.4 (20 reviews) | Not enough data | 
| **Assessments & Quizzes** | 8.5 (20 reviews) | Not enough data | 
| **Instructor-Led Training** | 8.4 (20 reviews) | Not enough data | 

#### Course Delivery

| Feature | Workday HCM | Zendesk for Customer Service | 
|---|---|---|
| **Learning Paths** | 8.7 (19 reviews) | Not enough data | 
| **Communication & Notifications** | 8.7 (21 reviews) | Not enough data | 
| **Assignment Scheduling** | 8.4 (20 reviews) | Not enough data | 

#### Course Management

| Feature | Workday HCM | Zendesk for Customer Service | 
|---|---|---|
| **Gamification** | 8.0 (19 reviews) | Not enough data | 
| **Varied User Types** | 8.3 (19 reviews) | Not enough data | 
| **Certifications** | 8.8 (20 reviews) | Not enough data | 
| **Industry Compliance ** | 8.7 (20 reviews) | Not enough data | 

#### LMS Marketplace

| Feature | Workday HCM | Zendesk for Customer Service | 
|---|---|---|
| **E-Commerce** | 8.4 (17 reviews) | Not enough data | 
| **Course Marketplace** | 7.8 (18 reviews) | Not enough data | 
| **Subscriptions** | 7.4 (16 reviews) | Not enough data | 

#### Interface

| Feature | Workday HCM | Zendesk for Customer Service | 
|---|---|---|
| **White Labeling** | 8.5 (20 reviews) | Not enough data | 
| **Multilingual** | 8.3 (19 reviews) | Not enough data | 

#### Training & eLearning

| Feature | Workday HCM | Zendesk for Customer Service | 
|---|---|---|
| **Assessments and Practice** | 8.6 (19 reviews) | Not enough data | 
| **Content Delivery and Tracking** | 8.3 (19 reviews) | Not enough data | 
| **Content Creation** | 8.2 (19 reviews) | Not enough data | 
| **Customer Training** | 8.2 (19 reviews) | Not enough data | 
| **Manager Portals** | 8.8 (21 reviews) | Not enough data | 
| **Content Storage and Management** | 8.7 (19 reviews) | Not enough data | 
| **Content Libraries** | 8.5 (19 reviews) | Not enough data | 

#### Generative AI

| Feature | Workday HCM | Zendesk for Customer Service | 
|---|---|---|
| **AI Text Generation** | 7.3 (10 reviews) | Not enough data | 
| **AI Text Summarization** | 7.3 (10 reviews) | Not enough data | 
| **AI Text-to-Image** | 7.3 (10 reviews) | Not enough data | 

#### Agentic AI - Corporate Learning Management Systems 

| Feature | Workday HCM | Zendesk for Customer Service | 
|---|---|---|
| **Adaptive Learning** | 8.1 (7 reviews) | Not enough data | 
| **Natural Language Interaction** | 8.6 (7 reviews) | Not enough data | 

### Time Tracking

| Product | Score | Reviews |
|---|---|---|
| **Workday HCM** | 8.5/10 | 491 |
| **Zendesk for Customer Service** | N/A | N/A |

#### Time Tracking

| Feature | Workday HCM | Zendesk for Customer Service | 
|---|---|---|
| **Ease of Completing Timesheets** | 8.6 (336 reviews) | Not enough data | 
| **Tracking Time to Project/Task** | 8.5 (256 reviews) | Not enough data | 
| **Billable Time Rate Management** | 8.5 (205 reviews) | Not enough data | 

#### Client Invoicing

| Feature | Workday HCM | Zendesk for Customer Service | 
|---|---|---|
| **Invoice Creation and Delivery** | 8.3 (156 reviews) | Not enough data | 
| **Electronic Payments** | 8.5 (180 reviews) | Not enough data | 
| **Project Accounting / Revenue Recognition** | 8.2 (150 reviews) | Not enough data | 

#### Mobile Time Tracking

| Feature | Workday HCM | Zendesk for Customer Service | 
|---|---|---|
| **Time Tracking** | 8.8 (260 reviews) | Not enough data | 

#### Administration

| Feature | Workday HCM | Zendesk for Customer Service | 
|---|---|---|
| **Business Tool Integration** | 8.3 (148 reviews) | Not enough data | 
| **Workflow** | 8.5 (218 reviews) | Not enough data | 
| **Automated Reminders** | 8.7 (213 reviews) | Not enough data | 
| **Policy Compliance Management** | 8.6 (184 reviews) | Not enough data | 
| **User, Role, and Access Management** | 8.7 (215 reviews) | Not enough data | 

#### Platform

| Feature | Workday HCM | Zendesk for Customer Service | 
|---|---|---|
| **Reporting** | 8.6 (206 reviews) | Not enough data | 
| **APIs / Integration** | 8.5 (168 reviews) | Not enough data | 
| **Internationalization** | 8.4 (151 reviews) | Not enough data | 
| **Performance and Reliability** | 8.7 (222 reviews) | Not enough data | 
| **Mobile User Support** | 8.1 (188 reviews) | Not enough data | 
| **Offline** | Feature Not Available | Not enough data | 

### AI Customer Support Agents

| Product | Score | Reviews |
|---|---|---|
| **Workday HCM** | N/A | N/A |
| **Zendesk for Customer Service** | 8.3/10 | 111 |

#### Customer Query Resolution - AI Customer Support Agents

| Feature | Workday HCM | Zendesk for Customer Service | 
|---|---|---|
| **Automated Ticket Resolution** | Not enough data | 8.4 (74 reviews) | 
| **Contextual Response Generation** | Not enough data | 8.1 (71 reviews) | 
| **Sentiment Analysis** | Not enough data | 8.2 (69 reviews) | 
| **Knowledge Base Utilization** | Not enough data | 8.3 (71 reviews) | 
| **Multilingual Support** | Not enough data | 8.2 (68 reviews) | 

#### Customer Interaction Automation - AI Customer Support Agents

| Feature | Workday HCM | Zendesk for Customer Service | 
|---|---|---|
| **Proactive Customer Outreach** | Not enough data | 8.2 (70 reviews) | 
| **Feedback Collection** | Not enough data | 8.4 (70 reviews) | 
| **Escalation Handling** | Not enough data | 8.3 (71 reviews) | 
| **Workflow Optimization** | Not enough data | 8.5 (70 reviews) | 

#### Automation

| Feature | Workday HCM | Zendesk for Customer Service | 
|---|---|---|
| **Customer Interaction Automation** | Not enough data | 8.7 (74 reviews) | 
| **Feedback Collection** | Not enough data | 8.6 (70 reviews) | 
| **Document Processing** | Not enough data | 7.9 (68 reviews) | 

#### Autonomy

| Feature | Workday HCM | Zendesk for Customer Service | 
|---|---|---|
| **Independent Decision Making** | Not enough data | 8.1 (68 reviews) | 
| **Adaptive Responses** | Not enough data | 8.4 (67 reviews) | 
| **Task Execution** | Not enough data | 8.3 (69 reviews) | 
| **Problem Solving** | Not enough data | 8.3 (70 reviews) | 

### AI Agents

| Product | Score | Reviews |
|---|---|---|
| **Workday HCM** | N/A | N/A |
| **Zendesk for Customer Service** | N/A | N/A |

#### Agentic AI - AI Agents

| Feature | Workday HCM | Zendesk for Customer Service | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

### Training eLearning

| Product | Score | Reviews |
|---|---|---|
| **Workday HCM** | 8.2/10 | 266 |
| **Zendesk for Customer Service** | N/A | N/A |

#### Platform

| Feature | Workday HCM | Zendesk for Customer Service | 
|---|---|---|
| **Customization ** | 7.5 (205 reviews) | 8.9 (19 reviews) | 
| **Integration APIs** | 8.0 (177 reviews) | 9.2 (14 reviews) | 
| **Internationalization** | 7.9 (166 reviews) | 9.6 (8 reviews) | 
| **User, Role, and Access Management** | 8.3 (207 reviews) | 9.5 (11 reviews) | 
| **Dashboards** | 8.4 (206 reviews) | 8.8 (11 reviews) | 

### Workforce Management

| Product | Score | Reviews |
|---|---|---|
| **Workday HCM** | N/A | N/A |
| **Zendesk for Customer Service** | 8.8/10 | 26 |

#### Platform

| Feature | Workday HCM | Zendesk for Customer Service | 
|---|---|---|
| **Customization ** | 7.5 (205 reviews) | 8.9 (19 reviews) | 
| **Integration APIs** | 8.0 (177 reviews) | 9.2 (14 reviews) | 
| **Internationalization** | 7.9 (166 reviews) | 9.6 (8 reviews) | 
| **User, Role, and Access Management** | 8.3 (207 reviews) | 9.5 (11 reviews) | 
| **Dashboards** | 8.4 (206 reviews) | 8.8 (11 reviews) | 

#### Workforce Management Platform Features

| Feature | Workday HCM | Zendesk for Customer Service | 
|---|---|---|
| **Labor Forecasting** | Not enough data | Not enough data | 
| **Shift Scheduling** | Not enough data | Not enough data | 
| **Time & Attendance Tracking** | Not enough data | Not enough data | 
| **Absence & Leave Management** | Not enough data | Not enough data | 
| **Skills Management** | Not enough data | Not enough data | 
| **Succession Planning** | Not enough data | Not enough data | 
| **Workforce Analytics** | Not enough data | Not enough data | 
| **Self-Service Capabilities** | Not enough data | Not enough data | 
| **Mobile Shift Scheduling** | Not enough data | Not enough data | 
| **Team Communication** | Not enough data | Not enough data | 

---
## Categories

**Unique to Workday HCM (15):** [HCM Software](https://www.g2.com/categories/hcm-software), [Career Management Software](https://www.g2.com/categories/career-management), [Benefits Administration Software](https://www.g2.com/categories/benefits-administration), [Onboarding Software](https://www.g2.com/categories/onboarding-software), [Global Payroll Software](https://www.g2.com/categories/global-payroll), [Healthcare HR Software](https://www.g2.com/categories/healthcare-hr), [AI Interview Agent Software](https://www.g2.com/categories/ai-interview-agent), [Pay Equity Software](https://www.g2.com/categories/pay-equity), [Core HR Software](https://www.g2.com/categories/core-hr), [Time Tracking Software](https://www.g2.com/categories/time-tracking-software), [Applicant Tracking Systems (ATS)](https://www.g2.com/categories/applicant-tracking-systems-ats), [Performance Management Software](https://www.g2.com/categories/performance-management), [Corporate Learning Management Systems](https://www.g2.com/categories/corporate-learning-management-systems), [Payroll Software](https://www.g2.com/categories/payroll), [AI Agents for HR Software](https://www.g2.com/categories/ai-agents-for-hr)

**Unique to Zendesk for Customer Service (15):** [AI Customer Support Agents Software](https://www.g2.com/categories/ai-customer-support-agents), [AI Agents For Business Operations](https://www.g2.com/categories/ai-agents-for-business-operations), [Help Desk Software](https://www.g2.com/categories/help-desk), [Customer Service Automation Software](https://www.g2.com/categories/customer-service-automation), [Conversational Support Software](https://www.g2.com/categories/conversational-support), [Workforce Management Software](https://www.g2.com/categories/workforce-management), [Live Chat Software](https://www.g2.com/categories/live-chat), [Chatbots Software](https://www.g2.com/categories/chatbots), [Complaint Management Software](https://www.g2.com/categories/complaint-management), [Customer Self-Service Software](https://www.g2.com/categories/customer-self-service), [Conversational Commerce Platforms](https://www.g2.com/categories/conversational-commerce-platforms), [Digital Customer Service Platforms](https://www.g2.com/categories/digital-customer-service-platforms), [Social Customer Service Software](https://www.g2.com/categories/social-customer-service), [Proactive Notification Software](https://www.g2.com/categories/proactive-notification), [Shared Inbox Software](https://www.g2.com/categories/shared-inbox)


---
## Reviewer Demographics

### By Company Size

| Segment | Workday HCM | Zendesk for Customer Service | 
|---|---|---|
| **Small-Business** | 6.6% | 40.8% | 
| **Mid-Market** | 21.9% | 45.8% | 
| **Enterprise** | 71.5% | 13.4% | 

### By Industry

#### Workday HCM

- **Information Technology and Services:** 11.2%
- **Computer Software:** 9.0%
- **Hospital & Health Care:** 5.8%
- **Financial Services:** 5.5%
- **Internet:** 5.5%
- **Higher Education:** 4.3%
- **Retail:** 3.3%
- **Human Resources:** 3.3%
- **Staffing and Recruiting:** 2.4%
- **Education Management:** 2.3%
- **Other:** 47.3%

#### Zendesk for Customer Service

- **Computer Software:** 14.1%
- **Information Technology and Services:** 12.6%
- **Financial Services:** 5.9%
- **Retail:** 5.0%
- **Consumer Services:** 4.4%
- **Internet:** 3.5%
- **Marketing and Advertising:** 3.1%
- **Telecommunications:** 2.8%
- **Health, Wellness and Fitness:** 2.2%
- **Consumer Goods:** 2.1%
- **Other:** 44.2%

---
## Alternatives

### Alternatives to Workday HCM

- [Paycom](https://www.g2.com/products/paycom/reviews) — 4.5/5 stars (6692 reviews)
- [Rippling](https://www.g2.com/products/rippling/reviews) — 4.8/5 stars (13065 reviews)
- [Paylocity](https://www.g2.com/products/paylocity/reviews) — 4.4/5 stars (6079 reviews)
- [UKG Pro](https://www.g2.com/products/ukg-pro/reviews) — 4.3/5 stars (2206 reviews)
- [Paycor](https://www.g2.com/products/paycor/reviews) — 3.9/5 stars (1363 reviews)
- [Paychex](https://www.g2.com/products/paychex/reviews) — 4.1/5 stars (1724 reviews)
- [SAP SuccessFactors HCM](https://www.g2.com/products/sap-sap-successfactors-hcm/reviews) — 4.1/5 stars (1657 reviews)
- [Dayforce](https://www.g2.com/products/dayforce/reviews) — 4.2/5 stars (957 reviews)
- [ADP Workforce Now](https://www.g2.com/products/adp-workforce-now/reviews) — 4.2/5 stars (4237 reviews)
- [Namely](https://www.g2.com/products/namely/reviews) — 3.9/5 stars (331 reviews)

### Alternatives to Zendesk for Customer Service

- [Fin](https://www.g2.com/products/fin/reviews) — 4.5/5 stars (3886 reviews)
- [Tidio](https://www.g2.com/products/tidio/reviews) — 4.6/5 stars (1907 reviews)
- [Hiver in Gmail](https://www.g2.com/products/hiver-in-gmail/reviews) — 4.6/5 stars (1283 reviews)
- [Freshdesk](https://www.g2.com/products/freshdesk/reviews) — 4.4/5 stars (3752 reviews)
- [Front](https://www.g2.com/products/front/reviews) — 4.7/5 stars (2499 reviews)
- [LiveAgent](https://www.g2.com/products/liveagent/reviews) — 4.5/5 stars (1538 reviews)
- [Gorgias](https://www.g2.com/products/gorgias/reviews) — 4.6/5 stars (563 reviews)
- [LivePerson](https://www.g2.com/products/liveperson/reviews) — 4.3/5 stars (207 reviews)
- [Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/products/agentforce-service-formerly-salesforce-service-cloud/reviews) — 4.4/5 stars (7356 reviews)
- [HubSpot Service Hub](https://www.g2.com/products/hubspot-service-hub/reviews) — 4.4/5 stars (2916 reviews)

---
## Top Discussions

### Workday HCM

- Title: [What is included in Workday HCM?](https://www.g2.com/discussions/what-is-included-in-workday-hcm) — 2 comments
  > **Top comment:** "Almost all of the Human Resource business use cases are available in Workday HCM and Payroll like Employee Profile, Goals and Performance Evaluation, Career,..."
- Title: [Can you explain workday financial in more detail?](https://www.g2.com/discussions/can-you-explain-workday-financial-in-more-detail) — 2 comments, 1 upvote
  > **Top comment:** "Hi Harold, I'm Patrick, a research analyst with G2 covering the financial services space, and would be happy to help answer your question. Here is an..."
- Title: [What is Workday HCM used for?](https://www.g2.com/discussions/what-is-workday-hcm-used-for) — 1 comment, 2 upvotes
  > **Top comment:** "Workday HCM is used to manage the full employee lifecycle in one integrated platform. It supports core HR functions such as maintaining employee records,..."

### Zendesk for Customer Service

- Title: [Is zendesk any good?](https://www.g2.com/discussions/is-zendesk-any-good) — 8 comments, 1 upvote
  > **Top comment:** "For support teams, Zendesk Support is fantastic and will do everything you want it to do. Zendesk Support can not be easily adapted for use with other..."
- Title: [Is there a free version of Zendesk?](https://www.g2.com/discussions/is-there-a-free-version-of-zendesk) — 7 comments, 1 upvote
  > **Top comment:** "There is not a free version of Zendesk, but there are multiple pricing options depending on the size of your organization/agents. "
- Title: [How is Zendesk Support Suite transforming the customer service experience in various industries?](https://www.g2.com/discussions/how-is-zendesk-support-suite-transforming-the-customer-service-experience-in-various-industries) — 6 comments, 4 upvotes
  > **Top comment:** "I am thrilled by how Zendesk Support Suite is transforming customer service across industries with its seamless omnichannel integration and AI-driven..."
- Title: [What is Zendesk Support Suite?](https://www.g2.com/discussions/what-is-zendesk-support-suite) — 4 comments, 3 upvotes
  > **Top comment:** "A single platform for handling all Customer Support activities."
- Title: [What is Zendesk Support Suite used for?](https://www.g2.com/discussions/what-is-zendesk-support-suite-used-for) — 3 comments, 2 upvotes
  > **Top comment:** "Zendesk is a ticketing tool from from where we can respond to customers through email."

---
**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/workday-hcm-vs-zendesk-for-customer-service)